HerVo Mon i thly Ne ce wsle er for SOUTH AFRICAN COUNCIL FOR BUSINESS WOMEN JANUARY 2024
JANUARY 2024 | HERVOICE SACBW NEWSLETTER Onward & Upward Monthly Themes January: Goal Se ng February: Mentorship March: Learn something new April: Confidence May: Time Management June: Problem-solving July: Communica on August: Empathy September: Self-awareness October: Stress Management November: Network December: Adaptability Themes: 2024 Karin Igesund Business Women of the year 2023|4 www.sacbw,org
CONTACT US: 082 908 2295 [email protected] Hanlie Delport from the editor JANUARY 2024 | HERVOICE SACBW NEWSLETTER 3 We are living in a me where the need for informa on is increasing, and where we are spoilt for choice. The internet is literally overflowing with all the sources of informa on – to the effect that we become uncertain of which are the reliable sources. The South African Council for Business Women has iden fied a need that our members need customized informa on that they can enjoy at leisure, and trust that what we are sharing with you is relevant and correct. And we simply could not sa sfy the hunger for informa on with our monthly newsle er only – so we decided to start our own digital magazine HerVoice. We have our experts that will share their knowledge with us on a monthly basis but we also invite members to use this magazine to get published – we know that everyone has a story, everyone wants to share their knowledge and what be er wat than in our community's magazine. I am proud to present you with the first edi on of our magazine – learn about our winners, what the economy will be doing and how to ensure your business is compliant. It is shared with everyone this me, but from the February edi on it will be a member only benefit. It will be shared on the members portal on our website. We hope that you enjoy reading it. We hope that you will be sharing with friends and colleagues and that this magazine will become one of your favourite reads. Enjoy! *Thank you to Leandra Strydom from Graphix.com for the amazing layout. Leandra also helped with our 2022, 2023 and 2024 SACBW Planners and they were all stunning! President
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 4 Our Patron for 2024, Dr Thandeka Ellenson Dr Thandeka Ellenson has a dis nguished track record in private and public sectors and popularly known for the innova ve and result driven leadership. Her professional journey spans from roles including being the ac ng Head of Department in government, CEO, CFO and various leading roles in opera ons management and consul ng. These roles have equipped her with a profound understanding of the intricacies of business. She firmly believes that people must roll their sleeves daily to change their socio-economic condi ons. She further believes that innova veness is a catalyst for change in all spheres of life. She approaches all her roles with humility and a sense of responsibility. She believes that collabora ons foster sustainable development, and that crea ng an enabling environment can unlock economic opportuni es and legacies. Academically, she holds various qualifica ons including the DBA, MBA, BComHons, PGDip in Accoun ng and Finance, BTech in HRM, CIS and more. Dr Ziva Spangenberg Provincial Leader Western Cape Rene Vosloo Local Business Leader: Pretoria Dr San e von Below Regional Business Leader: Garden Route Zandeline Kemp Na onal Administrator NEW FACES AND POSITIONS The SA Council for Business Women believes in leadership development and we are always sad to say goodbye to leaders that decide to hand over their posi ons in the branch but it also creates excitement when a new leader has been iden fied and gets the opportunity to grow. Furthermore, growth in 2023 has necessitated that we also appoint a Provincial leader for the Western Cape as the number of branches in the Province exceeds five with another three already ac ve, although not founded yet. Here are the new faces in our group (although some familiar names) and their posi ons: Berenice Paulsen Local Business Leader: Mosselbay
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 5 Emo ons were running high when the lovely Karin Igesund was announced as Business Woman of the Year, 2023. Not only because Karin because everyone in the room realised that she was a special person and extremely successful business owner but also because Karin had already overcome a fair share of obstacles and challenges in her life. Karin was born in Sasolburg in a nursing home on a beau ful autumn. She describes her life as a three month visit to this town, then a whirlwind journey across the country over the next 52 years. Although this includes cking off 11 schools and 53 moves, she says that on her way she has been fortunate to have a beau ful suppor ve family, with her two biggest fans being her mom who works with me in my business and her 20-year-old son on his way to becoming a pilot. Business for breakfast The business environment was always a part of her life. “My father was the entrepreneur and tried his hand at business for a while. Although I qualified as a teacher and taught for three years, I soon followed in his entrepreneurial footsteps. My husband was a successful business man most of his life, who I looked up to, she explains. Some mes inspira on comes from other sources. Her favourite book is Women Who Run with the Wolves by Clarissa Pinkola Estes and she describes it in summary: “She is the Wild Woman, who represents the ins nctual nature of women. But she is an endangered species.” We deduct that she is also a bit of a roman c because she loved the movie Piano directed by Jane Campion released in 1993. “I however must have watched Mama Mia and The Notebook about 10 mes,” she told us. Turn opportunity into success Karin admits that she has not always been an achiever as she suffered from a debilita ng depression early on. This was a huge stumbling block to achieve success, as business requires a certain amount of confidence and a strong selfesteem. “When I eventually overcame my illness with a lot of tools and hard work, which I s ll use today, I began to find healing and a clear path to my strengths and beliefs. I found the understanding that I am a strong strategist, which was of value to turn opportuni es into success during my career,” says Karin. She believes that, on the journey to become successful you have to surround yourself with resourceful people. She also advises to not let your success define you but celebrate the victories. She absolutely loves her staff and my loyal customers. “ I am grateful for the flexibility and financial resources my business offers me. Business has its yin and yang. Currently the economic and poli cal environment makes for a brave heart when doing business in South Africa,” says Karin. When business is tough one thinks about other op ons. For Karin, if she could start something new, her next op on for a career would be coaching. “I am a qualified Life Coach and I love coaching. I o en use it in my personal and professional life. I would love to coach other women and pay it forward.” Hit the hills She loves to relax outdoors and regularly go on hikes in the hills. She has many great hiking friends that o en join her in her pursuit of tranquillity and happiness on trails. “I suffer from a severe case of FOMO,” she chuckles. A new hobby she has recently started in bookbinding, as she is collector of journals. “I would like to have my own line of bespoke journals to market in me. I write a lot, but also love turning pages in novels when I have a gap.” She has also tried her hand at pain ng and, to humour her staff, have put her amateur pain ngs on display in their company bathrooms. “Hey, where else can I have my own permanent exhibi on?,” she asks. Adopt a word Karin has been an inspira on for many who a ended the gala event – her story of adop ng a word each year has truly inspired many women. She explains it as follows “I have been following Susannah Conway for the past 8 years and I have been doing her free Unravel Your Year exercise in December since then. She encourages you to choose your word for the year ahead.” This year (2023) Karin par cularly had to accept both difficult and joyous events. Her word for this year was “accep ng”. It helped her honour her journey of circumstances. THE WORLD IS YOUR STAGE, KARIN!
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 6 Karin at the Market Karin Hiking Whale Trail around the fire Karin in Malta During the pandemic, she “Belief” without knowing what lay ahead that year. It was a year of prayer and belief that got us through business. Her personal mo o is “If you don't make a decision, life will make a decision for you.” She says it is so much harder if life decides for you. “So, just put on your big girl pan es and make that call,” she says. A li le bonus advice she added is that not everybody loves or likes you, nor can you make people want to be with you and that is something you are going to have to be okay with. Capacity Her balance lies with her friends and family who are most important to her. She is not Karin the businesswoman with them and feel safe to show her vulnerabili es. She uses the word capacity a lot and runs her business and life accordingly. The betrayal of a lie is the hardest for her to digest. “I love the humility I ins l in my staff, my business and that of my son. I love real people,” adds Karin. Having suffered a tough past five years on a personal and professional level, she recalls her recent visit to Malta as one of the most relaxing mes ever. As someone who loves to travel, Karin acknowledges however that her best des na on is the one I s ll have to travel to. Community support She has a firm belief on her role in the community as well. “Being in my posi on allows me to touch many people's lives in a financial and on a personal level. I am in undated with requests for assistance. My criteria are how do I help you, help yourself or improve your circumstances a er I assisted you. I give generously when I am able to, for which I see the blessings in return.” As Brand Ambassador for the SA Council for Business Women this year, she wants to pay it forward in the most beneficial way she can offer to others. Karin acknowledged that discrimina on in business in South Africa is s fling. “I some mes feel helpless against this. I also wish that women will have more suppor ng resources to reach their full poten al,” says Karin. Her view on gender equality in the workplace is that we as women have so many obstacles to navigate from home life to mental health, that some mes we do not reach our full poten al even if the opportunity presented itself. Having experienced discrimina on first hand in business, being a woman-owned business, she s ll believes the playing fields level out more every day. Her childhood dream was always to be a famous actress and despite having 14 years of drama experience she was always too afraid to take the risk and look for the big break. Well Karin, for us you are a star and we are happy that the SA Council for Business Woman can be a stage for you! May we learn from you, aspire to do good like you and find our confidence just like you! Congratulations!
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 7 Megan was born in Nelspruit, Mpumalanga but when you hear her speak the accent falls weirdly on local ears. This is because they emigrated to Ireland in 2001, where she did all her schooling. She went to school in Arklow, Co. Wicklow (where funnily enough a lot of her classmates were also Afrikaans) and then a ended high school in Carnew, Co. Wicklow. She was awarded the fellowship award by the students. Her business talent comes from her parents. “They have always been hard working in the business industry and this is something I looked up to. I always wanted to have my own company one day”, said Megan. She men oned that her business teacher in high school was an important mentor in her life and sparked a passion for business in Megan. Don't say I can't do it! Megan realised at a very young age that being told she can't do something encouraged her to want to do it more! This led to her being elected as chairperson of the school's student council and to be selected to go on a charity trip to Uganda with two other students. “It all changed for me when my grandmother passed away and I signed up to represent the women in Ireland and my province in the Interna onal Rose of Tralee compe on. I ended up being the youngest Rose (at 18) to ever reach the finals of the compe on,” she proudly tells us. Business decisions As a young girl she wanted to be an event coordinator and wanted to have a career where she worked with children. Star ng a business allows her to make her own decisions and be proud of it. She does not like to experience a fear of failure and the pressure that comes with being in business – but again finds mo va on in the naysayers saying that she can't do it. If she had the opportunity to start another business, she would like to own a piece of land to set up a venue and operate a one-stop shop for events. She would like to supply the venue, hair, make-up, photographer, caterers for weddings and other celebra ons. Food and music Megan enjoys pampering herself when at home. This also includes watching interes ng documentaries while soaking in a nice warm bath with a glass of wine. She also enjoys music and can play the piano and ukulele. She enjoys books by John Grisham, her favourite author. She is also keen on cooking and describes this as a real passion she has. “My parents have always exposed myself and my sister to good food. They opened a restaurant when we were s ll babies and later my Ouma and my mum ran a food catering business.” This passion spilled over to Megan and her sister. Trust the process! Megan Swart, our 2023 Social Entrepreneur of the Year, is truly a remarkable young lady. HerVoice asked Megan a few ques ons to get to know her be er. It is our predic on is “watch this space” – she is a go-ge er with a lot to offer and big dreams for her future.
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 8 Mo va on and balance When Megan recently a ended the Recogni on Awards at the Gala evening, she was inspired by our Business Woman of the Year 2023, Karin Igesund, who told us the inspiring story of her journey with words she adopted. Megan started this habit too and her word is Grateful as she is so thankful for the journey, she finds herself on. Her personal mo o is Trust the process. As someone who likes to be in control, she realised that we cannot control everything in life – death, stress and not knowing what the future holds are only some of the things outside our control. “I have learned to pray and trust that everything happens for a reason and also to see fear and challenges as opportuni es,” she explains. Finding balance is easy for Megan as she is part of a wildlife sanctuary which is situated in the beau ful Outeniqua mountains. She uses the opportunity of being in nature to take me to calm her mind again, which makes it easier to keep going in her corporate and personal life. People and places Megan is inspired by people who are driven and kind. She finds people who stay humble despite having a lot of success and all the money one can hope for very special. Something else she remembers as special was a family vaca on in Italy, Europe. Her memory of this of them all laughing and smiling and being invited into local homes for home style cooking and good wine. This was one of her favour e holidays! This is perhaps also why “The Judge” is one of her favourite movies. The movie highlights that, no ma er what challenges your family faces, they should be protected. Megan wants to make a difference in the community and uses the opportunity and the pla orm that Ubuntu Wildlife Sanctuary is offering to do this. “I want to set up a pla orm, where one day, people that I am helping can use to also make a difference in the lives of others. I believe that the size of a charity is not important but rather how we all come together and see how we can help our community. When we see the big picture, we can really make a difference in people's lives. What if…? When we asked Megan what she would change about South Africa if she could, she responded that the level of en tlement she experienced would be top of her list. “I have dealt with a lot of people who believe that they are be er than others. I have also met young people who believe they deserve something because of who they are and where they come from. “I feel that no one is be er than the person standing next to you. Yes, we may have different coloured skins, different backgrounds, religion, and stories but we were all put on this planet for a reason. If we channel our challenges in terms of diversity and struggle, we can do so much more good.” Megan, we are proud of you as our Social Entrepreneur – we can see that your GPS is set to the right coordinates and that you are headed for big successes in future as well. Rozanne White is the defini on of a pocket rocket! She is shor sh and looks really young but she has a clear plan for her life, a head for business and a whole lot of other talents that people are not aware of. RISING STAR ROZANNE – A GEM IN OUR MIDST Rozanne was born in Witbank, Mpumalanga as the oldest of four children. She spent most of her forma ve years in Pretoria where she a ended a public school and was homeschooled for some me. She grew up in a business environment. “My father had his own business and I always said I would never want that because of how tough it was some mes. But there were also good mes once the business had shown sufficient growth, 'she remembers. Her father ran a model C private high school in the centre of Pretoria. She spent a lot of me there and jokes that she learnt to drive between the taxis!
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 9 Rozanne admits that she always been a very determined person, even as a very young child. “Once I decided to commit to something I really go for it!” she confirmed. Her childhood dream was to be a wildlife photographer or to work in conserva on. If she had the chance to start a new business or career, she would be an Ecologist because of her love for nature and conserva on. Her happy space is also anywhere in nature, off the beaten track, with place to swim and hike. It is therefore fi ng that she says the biggest lesson she had to learn was 'There are no gers.' She explained that this phrase refers to the fact that our brain's basic ins nct is to keep us safe and it uses fear to do that and it derives from the me when we lived in a primi ve se ng and there were gers around every bend. “So, when I feel afraid to step out of my comfort zone, I just remind myself that there are no gers, i.e., the chance of my fear coming true is very small. (Taken from a podcast about Imposter Syndrome with Chase Hughes), “ says Rozanne. As a business owner she enjoys helping people grow their businesses and like many other she doesn't like admin! With her recently started business, Tre rag, she has indeed already assisted many companies to grow and this links to the values she appreciates most in people. “I value people who are open to sharing their exper se and experience with others as well as people who have a clear vision and a hunger to learn. At home, you will find Rozanne in the garden, playing or swimming with her children or reading a book. She also has many hobbies that keep her grounded and she enjoys being crea ve with any medium. These days she mostly priori ses being ac ve outdoor. Her personal mo o is underlined by this behaviour as she believes the words of Tolkien “I will be a healer and love all things that grow and are not barren.” She finds work-life balance firstly by accep ng that life doesn't always have to be balanced and that not everything will get done every day. Furthermore, she also tries to simplify things as much as possible. Her favourite book is The Hiding Place by Corrie Ten Boom and the best movie she has ever seen is Arrival with Amy Adams. She says her place in the community is to help people with prac cal ps to market their businesses be er. “Something that seems obvious to me in the online world isn't obvious to anyone else. And a business that increases revenue changes lives,” Rozanne states. She sees her role as Rising Star, 2023 as an opportunity for growth. “My vision is to grow my business and to look at interna onal connec ons in order to increase my impact on South-Africans. I want to encourage and remind women in business that the impact they make through their businesses are real and that through faith we can con nue to have influence,” according to Rozanne. If she could change one thing about South Africa it would be to stop corrup on. She says that the amount of money wasted that could make a massive difference in people's daily lives. Her take on gender inequality is based on how her grandmother ran her business. “ I have been privileged not to have had any experience with gender inequality. However, my grandmother started her own business in the 80's and had male business partners who respected her a lot. I've looked up to her as a woman who achieved her goals by having a clear vision and standing her ground,” says Rozanne. HerVoice has recently been privileged to experience Rozanne playing the piano and pump organ (traporreltjie) at the Sammy Marks Museum near Pretoria and we can confirm that there is so much more to her than can be seen with the naked eye! Rozanne, you are indeed a rising star and we are
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 10 It is the start of a brand-new year – one with 366 new opportuni es for us to move from good to great! It is important to spend a bit of me and focus on your goals – business or personal – as we start 2024. By se ng goals you confirm your inten ons for the year and adjust the direc on that you want to follow. Lauren Dallas of Future Females states that we can only leave the self-limi ng beliefs behind and break our rou ne by following the CCA-formula: Courage, Commitment and Accountability. It is like physically drawing a line in the sand so that you can not return to your old habits and old ways. If we want something new, we have to stop rever ng to the old or previous methods. Set your goals and be commi ed to the vision. Do not underes mate what you can achieve in one year! It is important to remember that if you want to double your impact on others, you have to triple the investment in yourself. So, what are you se ng out to do in 2024? First, you need to decide what it is you want to achieve and the best method is to be specific. Start a vision board or a list with things you want to achieve. Goals should be something that mo vates you – what are you willing to give up to have the life you keep pretending to want. Be sure that you know why a par cular goal is important and be realis c to not have too many goals as this may change your expecta ons. Always remember that goals must be SMART (Specific, Measurable, A ainable, Relevant and Time-Bound). When you write the goals down, it is also real and tangible. Remember, outstanding people have one thing in common: an absolute sense of mission! Then list the ac ons you need to take to achieve this. When there is a hill to climb, don't think that wai ng will make it smaller! No, start and step by step climb the hill. To enjoy the best view you need to reach the top – and that should be your aim. If it is to be – it is up to me! John C Maxwell writes in his book Talent alone is never enough that we should work on the talents we have, not what we don't have. He also says that passion is the first step towards achievement. Maxwell says that if we don't strive for excellence, we are se ling for acceptable. He advises to surround ourselves with the right people – he classified people as firelighters or firefighters. The firelighters will do whatever they can to keep your fire hot and burning and these are the people you need to consult or spend me with more o en. They keep on sparking new ideas, thoughts and frameworks. The firefighters are the people who will use cold water to put out the fire that is within you, they give up easily and use nega ve words. Lastly, Maxwell's advise is give up all you have to become all you can be! Make 2024 the year of “plenty-more” and challenge yourself to grow. Write the goals down and give it someone or keep it safe somewhere so that you can review later and see if you are s ll on track. Setting Goals for 2024
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 11 FINANCIAL SERVICES GROUP Optimum Financial Services Group is a Registered Financial Services Provider | FSP’s 8143 | 44659 | 51031 0861 OPTIFIN (678 4346) Stay connected By Dr Roelof Botha, Economic Advisor to the Op mum Investment Group Dr Roelof Botha, Economic Advisor to the Op mum Investment Group The New Year was greeted by a return to electricity ra oning, which served as a reminder that a long, uphill ba le s ll lies ahead to undo the harm of a decade of state capture. The recently published Harvard Report provided a stark and thorough analysis of the nega ve effects of cadre deployment, incompetence at most of the state-owned enterprises and mismanagement of the economy. Nevertheless, the new-found commitment by government to encourage public/private partnerships and even a measure of outright priva sa on, could eventually pave the way for fixing the mess that the country's infrastructure finds itself in. Turning to some quan fiable good news, signs are emerging of a new upward price trend for commodi es that are crucial to the country's economy and ability to generate foreign exchange. Over the past two years, prices for several of the country's key export commodi es had been vola le and under pressure, resul ng in October 2022 recording the first trade deficit in 30 months. Trade surplus rises further Fortunately, total exports have managed to con nue an upward trend, confirming the absence of any significant balance of payments instability. Economy starts the New Year on a firm footing Of late, the chances of maintaining solid export growth in 2024 have improved considerably, with the prices of coal, iron ore and pla num having increased by 124%; 74% and 60%, respec vely, from their pre-Covid levels (in March 2020).
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 12 Pla num, which is a major export earner for South Africa, briefly touched the level of $1,000 per ounce at the end of December and is 9% stronger than in early 2023. The gold price also recently hit an all- me high. South Africa's construc on sector, which is the most labour-intensive economic sector, seems to have turned the corner and is heading for expansion in 2024. The Afrimat Construc on Index (ACI) for the 3rd quarter of 2023 recorded a quarter-on-quarter increase of 9.2% and builds on the posi ve ACI growth rate of 5.8% recorded in the 2nd quarter of the year. Despite the slump in the residen al housing market, several key drivers of further growth in the construc on sector may strengthen or emerge during 2024. They include the following: • Progress with public/private partnerships or outright priva sa on in the area of repairing, maintaining and expanding the country's logis cs infrastructure • Progress with the inevitable and gradual switch to renewable energy, which is o en linked to construc on ac vi es • New capital forma on in the economy, which recorded its 7th successive doubledigit growth rate during the 3rd quarter of 2023 (year-on-year) Welcome drop in fuel prices & infla on Motorists can also look forward to some savings in the New Year, with lower petrol and diesel prices having been announced by the Department of Mineral Resources and Energy. In January, the price of low sulphur diesel fuel declined by R1.26 per litre, whilst 95-octane petrol dropped by 76 cents per litre. Since the end of 2023, lower fuel prices have been on the cards, mainly due to a fortuitous combina on of lower oil prices and a stronger rand/US dollar exchange rate. Oil prices remain under pressure, due to uncertainty over demand and clear signs of more than adequate supplies, especially from non-Opec producers. Homeowners would have been relieved at the resump on of a downward trend in the consumer price index (CPI), which dropped from 5.9% in October to 5.5% in November. With a bit of luck, lower fuel prices and a firmer rand exchange rate could pave the way for a further decline in the CPI, which could lead to lower interest rates early in 2024. Arguably the best recent news item on the economics front is the relentless recovery of employment levels, with the 400,000 new jobs that were created in the third quarter of the year finally taking total employment to above the pre-Covid level. With the World Bank an cipa ng stronger economic growth in South Africa in 2024, new job crea on may well con nue and, as an inference, also assist Na onal Treasury's quest for fiscal stability. February's Na onal Budget promises to provide some more clues to the future state of the economy! FINANCIAL SERVICES GROUP Optimum Financial Services Group is a Registered Financial Services Provider | FSP’s 8143 | 44659 | 51031 0861 OPTIFIN (678 4346) Stay connected
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JANUARY 2024 | HERVOICE SACBW NEWSLETTER 15 You have registered your company and you may have a few ques ons on which documents you must keep up to date. Fellow business owners have warned you that you can incur a fine or other criminal sanc on due to non-compliance with South African company laws. If you do not want this to happen to you have decided to act within the best interest of your company you should read this ar cle! The documents that you may require for your company will be determined by the type of company you have and the industry you are trading in. This ar cle gives an overview of the most important documents you will need to keep up to date, irrespec ve of the industry you are in. • Memorandum of Incorpora on, Shareholders Agreement and other documents Together with the registra on of your company with the Companies and Intellectual Property Commission (CIPC), you must file your company's Memorandum of Incorpora on (MOI) and Shareholders Agreement (SHA). In terms of sec on 24(3) of the Companies Act 71 of 2008 ”Companies Act”), all companies must maintain their company records. These records include the following: • a copy of its Memorandum of Incorpora on, and any amendments or altera ons to it, and any rules of the company made. • a record of its directors. • copies of reports presented at an annual general mee ng of the company, for a period of seven years a er the date of any such mee ng. • copies of annual financial statements, for seven years a er the date on which each such par cular statements were issued. • copies of accoun ng records, for the current financial year and for the previous seven completed financial years of the company. • no ce and minutes of all shareholders mee ngs, including all resolu ons adopted by them, for seven years a er the date each such resolu on was adopted; and any document that was made available by the company to the holders of securi es in rela on to each such resolu on. IMPORTANT COMPANY DOCUMENTS WHICH MUST BE REVIEWED AND UPDATED REGULARLY Marichelle Kuyper It's the start of 2024 and you are ready and excited to get going! However, as a business owner you need to ensure that your company remains compliant with all the requirements for businesses in South Africa. Marichelle Kuyper from Stegmanns A orneys shared some important points with us on this topic.
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 16 • copies of any wri en communica ons sent generally by the company to all holders of any class of the company's securi es, for a period of seven years a er the date on which each such communica on was issued; and • minutes of all mee ngs and resolu ons of directors, or directors' commi ees, or the audit commi ee. A company must at all mes have a copy of its MOI and any amendments or altera ons to it, as well as any rules that apply to the company in terms of its MOI, available upon request. It is within the best interest of the company and shareholders that the MOI and SHA be updated immediately upon structural and shareholding changes in the company. • Beneficial Ownership The CIPC launched its beneficial ownership (BO) register for companies and close corpora ons on 1 April 2023. Anyone who holds 5% or more of the issued securi es in a company is regarded as a beneficial owner and such person's informa on must be disclosed in a beneficial ownership register of the company. A company's beneficial ownership informa on must be filed every year with their annual returns or within 10 business days a er any changes thereto. This includes changes in the shareholders of a company, its holding or ul mate holding companies. The CIPC is to keep a register of beneficial ownership for companies and close corpora ons. · Compensa on for Occupa onal Injuries and Diseases (COID) If a company has one or more employee, the company must register for both the Compensa on Fund and Unemployment Insurance Fund (UIF). This will cover your employees against occupa onal diseases, injuries and death. It is impera ve that your company is registered with the Na onal Compensa on Fund at the Department of Jus ce in order to obtain a le er of good standing. A le er of good standing is proof that your affairs with the Na onal Compensa on Fund are in order, meaning that your company is registered with the Fund and that all fees (UIF) due, have been paid in full. Should you not be able to provide a le er of good standing, your employees are not covered by the Na onal Compensa on Fund for work-rela on injuries and/or diseases. • B-BBEE Compliance A ques on which o en arises is whether a company requires a B-BBEE Affidavit or a B-BBEE Cer ficate. Businesses with a turnover of less than ten million Rand only require a B-BBEE Affidavit as opposed to a BBBEE Cer ficate. A B-BBEE Cer ficate is only valid for a period of twelve months from date of issue and cannot be renewed. Once the Cer ficate has expired, a new applica on must be submi ed to the CIPC. It is important to note that no one may apply for a B-BBEE cer ficate on your behalf as it is a criminal offence and could lead to legal proceedings. Conclusion It is therefore important to keep a proper record of your company's informa on and documenta on. Ensure that you review the abovemen oned documents regularly and consult with an a orney in order to remain compliant with South African company laws. Head Office (Pretoria) 379 Lynnwood Road, Menlo Park, Pretoria, Gauteng Contact Details T: +27 (0) 86 1333 402 F: +27 (0) 86 532 2898 E: [email protected] International Callers: +27 12 460 1555
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 17 The state of South Africa's mental well-being is a cause for concern In 'Aons 2024 Global Medical Trend Rates Report, mental health is listed as a major contributor to morbidity, disability, injury and premature mortality; also increasing the risk of other health condi ons. The state of South Africa's mental wellbeing is cause for concern. The world has witnessed several major events that have also had widespread impacts on people's mental health. Events such as the COVID-19 pandemic, natural disasters, economic uncertain es, social unrest and warfare have heightened stress levels and contributed to an increased focus on mental well-being. South Africans are distressed and struggling with their mental health: • In Sapien Labs' Mental State of the World 2022 report, South Africa was ranked as the country with the highest percentage (35.8%) of its popula on that are distressed and struggling with mental health. • Another prominent trend highlighted in the Sapien Labs report is the declining mental well-being of each successively younger genera on. This is reflected in the Western Cape Government's report on anxiety, depression and adolescent suicide which found that 9% of all teenage deaths are due to suicide. • According to the World Health Organisa on (WHO) more than 700 000 people die by suicide every year, with South Africa rated as the country with the ninth highest suicide rate in the world at 23.5 per 100k, with suicide alarmingly being the fourth leading cause of death among 15 – 19-year-olds. • A WITS University study found that a quarter (25.7%) of South Africans are depressed with only a quarter of these affected individuals seeking assistance. According to Jacqui Nel, business unit head of healthcare at Aon South Africa, depression is likely to be the world's leading burden of disease by the year 2030, if not sooner. “It is easy to measure an individual's weight, Body Mass Index (BMI), glucose and cholesterol levels, but it is much harder to measure what is going on in a person's mind. The top challenge that human resource professionals are concerned with is keeping the workforce engaged and produc ve in the face of ongoing retrenchments, the spiralling cost of living, load shedding and the fact that 44% of South Africans have impaired credit records. All these factors are converging to create enormous contributory pressures when it comes to anxiety levels experienced by employees,” says Jacqui. One of the leading trends in the mental well-being of employees is burnout, which places employees at risk of developing depression. It was classified as an occupa onal phenomenon in 2019 by the World Health Organisa on (WHO) with its occurrence rate increasing on an annual basis, and it has only escalated since the onset of the pandemic and the radical changes to work models since then. “Employees that are burnt out feel exhausted, distance themselves from their colleagues and their job and show a reduc on in professional efficacy,” Jacqui explains. Finding a sustainable work-life balance model These factors are clear indicators that there is something radically amiss in our work-life balance, and we need to do be er as a society and employers in embracing a more sustainable work-life model that is cognisant of the forces that are at play in the workforce environment. “It starts by building resilience, agility and a sense of belonging at an individual and organisa onal level, and most of all, be er support structures,” Jacqui explains. Workforce Resilience Workforce resilience describes a person's fundamental sense of security at work, a strong sense of Mental Wellbeing in the Workplace Submi ed by: Teresa Se as
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 18 belonging with the employer and the adaptability and mo va on they need to reach their full poten al. “Workforce resilience ma ers because businesses that put their people first are more likely to thrive. By crea ng a workplace environment that provides security, mo va on and belonging, employees and colleagues are be er able to weather and process the fiercest of storms and pressures,” Jacqui explains. Workforce Agility Workforce agility describes a workforce that thrives on and embraces change rather than being threatened by it, a workforce that can develop future skills at speed and naturally pivots to stand out from the compe on – all the while balancing investment and people risk with agility, crea ng value for the employer and the customer, alike. “By inves ng in impac ul Employee Assistance Programmes (EAP), employers empower their employees to be er measure their progress and manage risk, enabling a diverse, inclusive and agile workforce. Workforce agility is the difference between merely surviving and thriving,” says Jacqui. “It may even extend beyond an EAP, with organisa ons implemen ng programmes that are specific to the organisa on's challenges. Insights that are underscored by data and analy cs, will be able to iden fy employee trends and concerns, enabling employers to wisely spend money where it is most required within the wellness of employees,” she adds. Belonging Belonging describes a connec on to a community of peers and the support that each individual feels in rela on to their working environment. “It is important because it enables a posi ve working life experience and underpins personal and professional growth, providing a voice and an opportunity to use it and be heard, regardless of role or rank. All the while, suppor ng wellbeing whilst driving diversity and innova on,” Jacqui explains. “Fostering a sense of belonging in an employee starts by assessing how well the personality traits of a possible candidate align with the cultural fit of the organisa on during the recruitment phase. It also extends to how well employees are supported during their me in the organisa on, allowing them to naturally become agents of change and role models for the organisa on's culture by living the company ethos and way of opera ng to inspire adop on throughout,” Jacqui explains. At the heart of this en re process, is the implementa- on of a well-rounded Employee Assistance Programmes (EAP) that is designed to support employees in dealing with personal and work-related stressors that may affect their well-being, mental health and produc vity. This could include: • Confiden al counselling sessions. • Assessments of an employee's situa on and referral to the correct counselling and support. • Crisis interven on for employees who are dealing with trauma such as bereavement, have been vic ms of violent crime or gender-based violence. • Offering work-life services that could range from finding childcare to legal assistance or financial planning. • Offering educa onal workshops and seminars on aspects such as personal finance through to health and wellbeing. • Wellness programmes that promote healthy habits and stress reduc on and management techniques. • Consulta on for managers and supervisors. “There has been a significant increase in awareness and understanding of mental health issues as efforts by mental health advocates, employer groups and individuals have contributed to des gma sing mental health. This increased awareness has led to more open conversa ons about mental health in various sectors of society and it is here where Employee Assistance Programmes (EAP) play a crucial role in suppor ng employers and opening the doors for candid conversa ons and ge ng the needed help and support. The services of a trusted and skilled advisor are key in helping organisa ons develop and operate an EAP that is fit for your business and your people and their unique circumstances.” “While there is a cost involved that is carried by the business, the results far outweigh the investment. It's about providing employees and management with the means to weather the storms of an increasingly complex world of work, find a balance in their personal lives and come out on the other side with resilient and agile people who have a strong sense of belonging and purpose. This is about suppor ng employees to manage stress, improve produc vity, and enhance their overall quality of life and wellbeing, which in turn improves workplace dynamics, contribu ng to a posi ve and produc ve work environment where skilled and valued employees want to be,” Jacqui concludes. Published in Health and Medicine
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 19 Met 'n innoverende pakketdiens maak EDK Office Na onal in Vredendal in die Wes-Kaap seker elke skolier is behoorlik vir die 2024 akademiese jaar toegerus. “Ons skakel direk met die klasonderwysers van die onderskeie skole in ons leweringsarea om te verseker die regte item is in elke kind se skry ehoe epakket vir 2024,” aldus Hanrie Louw, eienaar van EDK Office Na onal. Om die ervaring so maklik moontlik te maak word alles boonop vooraf verpak in 'n stewige “back-toschool” boks en gra s afgelewer. “So verseker ons dat ten minste een item op u lysie vir 2024 vinnig en maklik afgehandel word,” vertel sy trots. EDK Office Na onal bied ook 'n wye reeks skooltasse van Totem en Boomerang, wat daarop gemik is om die beste ondersteuning vir 'n kind se rug te bied. Dit kan ook as sleeptasse gebruik word waar nodig. Verder bied hulle ook die Trodat “Stamp 'n S ck” merksisteem aan wat gebruik kan word om alles skool te merk vir, hetsy skoolklere, kosblikke, boeke of potlode. Nie net help EDK Office Na onal om kinders vir skool reg te kry nie! Hulle bied ook vir die sakevroue oplossings vir alle nuwe uitdagings wat 2024 mag oplewer. Hulle het 'n wonderlike reeks dagboeke, jaarbeplanners of “deskpads” wat ideal is om seker te maak jy mis geen afspraak nie. “Kom loer gerus in – daar is 'n wye verskeidenheid van ontwerpe en mo ewe en daar sal beslis een wees wat aan jou unieke behoe es voldoen,” sê Hanrie. Sy noem ook dat hulle alles in voorraad het wat sakevroue benodig om besigheid klopdisselboom te laat verloop. Veral liasseer werk en vernie ging van ou dokumente is aan die begin van die nuwe jaar 'n uitdaging. Maak seker dat liasseerwerk netjies geberg is met een van die verskeie opsies vir liassering en berging. Indien dit tyd is vir weggooi, verseker dat die vernie gingsproses voldoen aan POPI wetgewing met 'n snippermasjien van EDK Office Na onal. “Ons personeel kan sakevroue adviseer om die groo e te kies wat aan elkeen se spesifieke behoe es sal voldoen,” volgens Hanrie. As markleier in die streek, is EDK Office Na onal almal se vennoot in kantoorbenodighede. Van rekenaars en drukkers tot skoonmaakmiddels en kan engoedere, EDK Office Na onal het net wat julle benodig om 2024 op 'n goeie noot af te skop! EDK Na onal is 'n gewaardeerde maatskappy-lid van die SA Raad vir Sakevroue in die Vredendal omgewing. Vir navrae of kwotasies kontak EDK Office Na onal gerus by 027 213 4411 of stuur 'n e-pos aan edk@officena onal.co.za Slaggereed vir 2024 EDK Office Na onal verseker almal is behoorlik toegerus vir die nuwe jaar.
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 20 The con nued evolu on of procurement has seen the profession develop from a back-office func on to a driver of business strategy. It has also shi ed from a compe ve dog-eat-dog arena - where the lowest price was the top prize - to one in which underdogs are developed, suppliers are partners, and care for the environment and communi es is non-nego able. Keeping Africa on track This is the conten on of Debbie Tagg, chief opera ng officer of Smart Procurement, which has been connec ng and educa ng procurement and inbound supply chain professionals across Africa for more than 18 years. “Our aim is to ensure that Africa keeps pace with the latest global trends and best prac ces in procurement through our communica ons pla orms, training and development ini a ves,” Tagg explains. “This is an exci ng and inspiring me to be in procurement, and we can expect even more in 2024 as procurement con nues to evolve, as we keep challenging procurement tradi ons, and as more stakeholders recognise procurement's power to do so much more than just get goods and services at the best price. Procurement has the power not just to add value for organisa ons, customers and suppliers, but to grow economies, to protect the environment, to upli communi es, and to drive real change in the world,” Tagg stresses. Upli and empower “From a historic dog-eat-dog approach to get the lowest price at any cost, procurement today strives to upli and empower underdogs like small businesses,” she says. “Small businesses are the backbone of South Africa's economy, employing around 60% of the workforce and making a substan al contribu on to the GDP. The number of small businesses in South Africa is rising, and with the right support, they can make an even greater impact on the country's economy and employment rate. “Procurement leaders are increasingly recognising the compe ve advantages that small suppliers can bring to big businesses – with their drive, innova on and entrepreneurial flair. Localisa on and supplier diversifica on strategies also form part of most organisa on's plans to manage risk and ensure resilience in today's constantly vola le environment. Collabora on now more important “Today's astute procurement professionals collaborate with and even upskill their suppliers, to ensure that everyone wins. They understand the cri cal importance of collabora on and transparent communica on with suppliers. Forging strong, long-term partnerships, understanding suppliers' challenges, and sharing informa on is in everyone's best interests. Collabora ng with suppliers and caring for the environment and communi es become important. PROCUREMENT EVOLVES FROM A DOG-EAT-DOG WORLD TO EMPOWERING UNDERDOGS Debbie Tagg, Smart Procurement COO LR
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 21 They consider diversity, equity, inclusion and sustainability in procurement prac ces and policies because today, procurement can be a force for good. Procurement func ons are now geared to lead their organisa ons. They are at the heart of insigh ul data, demand influencing and sustainability,” she says. Sustainable prac ces Sustainable procurement prac ces and policies are topping the agendas of leading organisa ons, Tagg says. By 2024, sustainability repor ng is expected to become a significant trend in the procurement industry. The growing focus on risk management, collabora on, communica on and sustainability means that technology is more important than ever in procurement. “Today's procurement teams are data driven and need to have comprehensive, transparent, real- me views of sourcing and spending, as well as pla orms that enable suppliers to access the requisite data. This means that technology skills are essen al in procurement teams,” she notes. While the procurement profession proved its me le in naviga ng risk in recent years, it cannot rest on its laurels now because supply chain vola lity has become the norm, Tagg asserts. “Procurement and supply chain prac oners played a pivotal role in ensuring that their organisa ons managed produc on and delivery disrup ons in recent years. The vola lity, economic pressures, shortages and risk will not abate in 2024. With the recent rise in global conflicts and climate events, and in South Africa, the ongoing electricity crisis, water outages, freight rail and ports crises, the chaos is set to con nue. Procurement professionals must manage this by sharing knowledge, expanding their skills, building resilience, managing risk, and even using it as a compe ve advantage.” ASCA 2023 The growth of the Africa Supply Chain in Ac on (ASCA) Conference is testament to the growing recogni on of the vital role played by supply chain and procurement. “ASCA 2023 saw almost 1 500 African supply chain and procurement professionals from 70 countries gather online to examine the skills, strategies and solu ons needed to accelerate African economic development and growth in a post-pandemic new world,” Tagg reports. As a result of its success since it was launched in 2020 by Smart Procurement and SAPICS (The Professional Body for Supply Chain Management), ASCA has become an annual rather than a biennial virtual conference. The fourth Africa Supply Chain in Ac on takes place on 13 March 2024. Smart Procurement also hosts the annual Western Cape Procurement Conference, the Sustainability Summit and the Smart Procurement World Indaba. The la er is South Africa's largest, longest-standing event for procurement and inbound supply chain professionals. Next Indaba The 18th annual Smart Procurement World Indaba takes place in Johannesburg from 9 to 12 September 2024. Tagg urges all role players in supply chain and procurement to a end. She contends that procurement's evolu on will con nue as the profession shi s and pivots with the everchanging, uncertain, disrup on-fraught business environment. “We need talented, skilled, knowledgeable and qualified procurement professionals more than we ever have, to rise to the challenges, succeed and add value in this exci ng, dynamic and increasingly important profession.”
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 22 Re.Bag.Re.Use bags Silver at the International Stevie Awards® in New York! Margaret Niyka, Re.Bag.Re.Use crocheter celebra ng the Silver Stevie® Award that the team bagged in New York at the end of last year. It is for the Women in Business category: Startup of the Year ~ Consumer Products Industries The Stevie Awards for Women in Business is an interna onal compe on and widely regarded as the world's premier business award. The 2023 compe on a racted more than 1,600 nomina ons submi ed by organisa ons and individuals across 26 na ons. “We are ecsta c to be recognised for the team's hard work. It is a nod that we are heading in the right direc on,” shares Regine le Roux, founder of the Re.Bag.Re.Use ini a ve. There are currently 15 ladies involved in Re.Bag.Re.Use; five ladies cut empty plas c bread bags into strips and ten ladies crochet these strips into beau ful mul -func onal items. Margaret Nyika, one of the first members of the Re.Bag.Re.Use team shares, “It is very special that we are recognised overseas for our talent of croche ng. This ini a ve allows us to be crea ve and at the same me keep the environment clean.” “Apart from contribu ng socio-economically, less plas c is also landing up in the environment. In addi on, for each product sold, a percentage gets donated to the Neighbourhood Old Age Home (NOAH) in Woodstock, and the SPCA, in that way we are spreading the love of this ini a ve even further,” adds le Roux. This is Re.Bag.Re.Use's second interna onal accolade since the ini a ve was started mid-2021. The other award was the ECCO Interna onal Communica on Network in 2022 for Campaign of the year. To view the beau ful products that the ladies make, please visit: www.rebagreusehub.co.za. For more informa on, visit: www.rebagreuse.com / 083 302 1528 / [email protected] The Stevie® Awards are produced by the creators of the pres gious Interna onal Business Awards® and American Business Awards®.
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 23 Embarking on the journey of entrepreneurship can be both thrilling and challenging. For those who are not only entrepreneurs but also mothers and life partners, the balancing act can seem daun ng, even more so if you yearn for some free me to regain your energy and crea vity. However, with the right mindset and an easy-to-implement business plan, you can navigate this intricate dance of responsibili es, ensuring your professional and personal success. This ar cle is based on the 12 Week Year wri en by Brain Moran and Michael Lennington. Although it was used as the point of departure, we have simplified the implementa on and enriched it with my four decades of experience in business as an entrepreneur. This process will keep you engaged in your business plan for 52 weeks. First things first: Know where you are going and the lay of the land between where you are and where you want to be. • Define your overall vision for 2024 The vision should encapsulate all the areas of your life, i.e. your business, your children, your life partner, and yourself. Think of your life as the tyres of the vehicle called your life – if one or more have a puncture, you will be stuck. You can s ll drive, but it is not the most effec ve way. Your vision must be aspira onal and even scare you, but you must feel so passionate about it that it will mo vate you un l 31 December 2024. NB – we shall get to the goals in a while. • Iden fy your strengths and weaknesses Acknowledge your strengths because you will use them to your advantage to achieve your vision. Simultaneously, recognize areas where you might need support or development to achieve your vision. This self-awareness will guide you in making informed decisions about the goals (to which we shall come now) you want to achieve. • Do market research To achieve your vision, it is impera ve to understand the factors in your life that can empower or hamper you. Juggling that business plan that includes family, friendship and free time Dr Amanda Hamilton-A well ABC CPRC IABC Fellow We all have the same number of hours in a day. The difference is how we use it.
By driving this model, you can build a successful business while being an extraordinary parent, person, and the best friend your partner could ever have. JANUARY 2024 | HERVOICE SACBW NEWSLETTER 24 Rules to help drive your Vision '24 and your goals 1. Manage your me – set schedules. 2. Delegate and outsource. You are not a superwoman. 3. Embrace flexible work arrangements. 4. Establish clear boundaries between work and personal life. 5. Communica on is key. Do a brain dump and list at least five empowering and five hindering factors. Indicate how you can leverage the empowering factors and counter-act the hampering factors. If you have more than 5, priori se them and indicate how you will apply your insights • Divide 2024 into 12-week sec ons. Each sec on will be your new “year”. Instead of only knowing by the end of 2024 if you achieved your goals, you will review them every 12 weeks and make the necessary adjustments to achieve your Vision '24. If you start your first sec on on 15 January, your last “year” will end on 21 December 2024. Set a goal for each area of your life. This will leave you with four sec ons and four weeks. Each sec on should be regarded as a “year”, and the week between every sec on should be used for planning and reviewing. This will give you a constant line-of-site of your goals, achievements and failures. The first week should now be used to do your planning. • Formulate the goals for the first 12-week period. Once you divide 2024 into four sec ons of 12 weeks, formulate goals for each one of the areas of your life for the next twelve weeks only. State them in SMART terms, i.e., Simple, Measurable, Achievable, Relevant and Time-bound. Indicate how to leverage your strengths and ensure your weaknesses do not hamper you. Addressing a weakness can be a goal. Now you are set to go! • Review, refresh and restart! At the end of week 12 of the first month, allocate a half day to review your performance in all the areas of your life. Celebrate successes, consider why goals were not achieved and formulate a new round of goals for the next 12 weeks. • Repeat These two steps must be repeated three more mes. During the last week, you should review your progress over the past 12 months and score yourself in achieving your Vision 2024! Implemen ng your first 12-week plan:
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 25 Make magic happen at networking events Business networking is the process where we meet other business people in a social or more relaxed environment than a formal mee ng. During these sessions we usually exchange informa on, make new contacts and build rela onships that can be helpful. A strong network can help you find a new job or business opportunity, it helps to develop your skills and increase your industry knowledge or you can meet people who can become clients in future. It is important to have a goal for networking, like se ng out to meet five new people at every event. To be good at networking, you must be an ac ve listener – this means that you are totally engaged in the conversa on. Hubspot.com states that three A's are important: • A tude – how you approach the other person; • A en on – focusing on the conversa on and ignoring distrac ons; and • Adjustment – how you stay with the conversa on as it evolves or changes direc on. Communica on skills, both verbal and non-verbal, are important. The language you use, the tone of voice and the respect you show towards the other person will tell people a lot about how professional you are. However, 93% of communica on consists of nonverbal signs like facial expressions, stance and mannerisms we display when in conversa on. Confidence is also key to successful networking. Work on this – maintaining eye contact, stay friendly and prepare something to discuss in case there is a sudden end to the conversa on. Be your honest self but do look in the mirror before leaving the house or the office! What you see is what others will see – ensure that you look your best. Wear the colours that suit you best and clothes that fit you well. It will boost your confidence. Iden fy influen al people and make them your role models. Pa ern yourself on their behaviour and con nue to improve your networking skills in this way. Be selec ve with who you allow to you inner circle – focus on people that will have a posi ve impact on your life! Always try to also add value to the other person's life – give more than you take! Make 2024 the year for connec ng more! Members can access our Networking guide on the members' portal on the website. This is a downloadable asset that will help you grow your network and bring your success in the networking process.
JANUARY 2024 | HERVOICE SACBW NEWSLETTER 26 The human heartbeat is a vital sign of life, symbolizing the rhythm of existence. It serves as a constant reminder of our vitality, resilience, and the poten al for growth. Similarly, hope is the emo onal heartbeat that propels us forward, infusing our lives with op mism and possibility. Just as the heartbeat sustains the body, hope sustains the spirit, providing the strength to persevere through adversity and the courage to embrace the future. Together, the heartbeat and hope form the founda on of our humanity, reminding us to cherish every moment and believe in the promise of tomorrow. The SACBW Sisterhood would like to foster this hope and embrace this new pla orm namely HeartBeat Project Hope for our members. We invite all our members who might be facing trauma, sickness, financial challenges or even if you just need a prayer to contact us on [email protected]. All emails received will be treated very empathy, and lots of love. All emails would also remain confiden al. We have a small team of highly qualified people to support our members. Next me if you hear of someone that needs a virtual hug or just an ear to listen send us that email. HEARTBEAT - PROJECT HOPE
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