Strong performers dominate SUPERCEDED - Canstar

car insurance star ratings

TTexat2s18m: ania
Drivers 30 - 59

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

Ozicare Comprehensive $ 303.09 94.89 80.00 14.89 12 m Either $

Allianz Australia SureCover Plus SUPERCEDED$ 402.3274.0260.2713.75 2y Either $ $
Budget Direct Comprehensive $ 317.61 91.23 76.34 14.89 12 m Either $
cashback Accelerator $ 324.48 89.96 74.73 15.23 12 m Either $ $
Commonwealth Bank Comprehensive Cover $ 465.57 72.08 52.08 20.00 2y Either $
ibuyeco Comprehensive Car $ 337.37 86.66 71.87 14.79 12 m Either $
Westpac Motor Plus Insurance $ 390.19 79.66 62.14 17.52 24 m Either

AAMI Comprehensive Car $ 447.17 66.84 54.22 12.62 12 m Either $ $
ANZ Comprehensive $ 492.51 65.96 49.23 16.72 3y Either $ $
AON Comprehensive $ 576.86 60.73 42.03 18.70 3y Either $
Bendigo Bank Comprehensive $ 548.22 62.33 44.23 18.10 3y Either $
CGU Comprehensive $ 548.22 62.33 44.23 18.10 3y Either $
ING Insurance Comprehensive $ 502.77 66.12 48.23 17.89 3y Either $
nab Comprehensive $ 464.18 69.13 52.24 16.89 2y Either $
QBE Comprehensive $ 463.00 68.33 52.37 15.96 24 m Either $
Real Insurance Motor Vehicle Insurance $ 503.95 62.55 48.11 14.43 1y Either $
St George Bank Comprehensive $ 548.22 60.95 44.23 16.73 3y Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Executive Car Drivers >30

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

Budget Direct Comprehensive $ 512.02 92.34 70.00 22.34 12 m Either $

Allianz Australia SureCover Plus SUPERCEDED$ 546.6386.2065.5720.63 2y Either $ $
cashback Accelerator $ 526.17 90.96 68.12 22.85 12 m Either $ $
ibuyeco Comprehensive Car $ 545.54 87.88 65.70 22.18 12 m Either $
nab Comprehensive $ 716.96 75.33 49.99 25.34 2y Either
Ozicare Comprehensive $ 520.20 91.23 68.90 22.34 12 m Either $

AAMI Comprehensive Car $ 940.94 57.02 38.09 18.93 12 m Either $ $
ANZ Comprehensive $ 751.91 72.75 47.67 25.09 3y Either $
AON Comprehensive $ 941.62 66.11 38.06 28.05 3y Either $
Bendigo Bank Comprehensive $ 837.24 69.96 42.81 27.15 3y Either $
CGU Comprehensive $ 837.24 69.96 42.81 27.15 3y Either $
Commonwealth Bank Comprehensive Cover $ 822.99 73.55 43.55 30.00 2y Either $
ING Insurance Comprehensive $ 769.38 73.43 46.58 26.84 3y Either $
Real Insurance Motor Vehicle Insurance $ 814.83 65.64 43.99 21.65 1y Either $
St George Bank Comprehensive $ 837.24 67.90 42.81 25.09 3y Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Family with Young Drivers

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

Budget Direct Comprehensive $ 269.10 94.89 80.00 14.89 12 m Either $

AAMI Comprehensive Car SUPERCEDED$ 421.5063.6951.0712.62 12 m Either $ $
cashback Accelerator $ 338.53 78.82 63.59 15.23 12 m Either $ $
ibuyeco Comprehensive Car $ 361.67 74.31 59.52 14.79 12 m Either $
Ozicare Comprehensive $ 325.79 80.97 66.08 14.89 12 m Either $
Westpac Motor Plus Insurance $ 419.38 68.85 51.33 17.52 24 m Either

Allianz Australia SureCover Plus $ 710.58 44.05 30.30 13.75 2y Either $ $
ANZ Comprehensive $ 689.86 47.93 31.21 16.72 3y Either $ $
AON Comprehensive $ 759.11 47.06 28.36 18.70 3y Either $
Bendigo Bank Comprehensive $ 769.72 46.07 27.97 18.10 3y Either $
CGU Comprehensive $ 769.72 46.07 27.97 18.10 3y Either $
Commonwealth Bank Comprehensive Cover $ 954.48 42.55 22.55 20.00 2y Either $
ING Insurance Comprehensive $ 707.11 48.34 30.44 17.89 3y Either $
nab Comprehensive $ 917.63 40.35 23.46 16.89 2y Either $
QBE Comprehensive $ 517.00 57.60 41.64 15.96 24 m Either $
Real Insurance Motor Vehicle Insurance $ 856.93 39.56 25.12 14.43 1y Either $
St George Bank Comprehensive $ 769.72 44.69 27.97 16.73 3y Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Low Kilometre Driver

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

Budget Direct Comprehensive $ 345.97 94.89 80.00 14.89 12 m Either $

Allianz Australia SureCover Plus $ 479.13 74.23 60.47 13.75 2y Either $ $
cashback Accelerator $ 361.26 91.77 76.54 15.23 12 m Either $ $
ibuyeco Comprehensive Low Km $ 367.52 89.90 75.11 14.79 12 m Either $
Ozicare Comprehensive $ 348.15 94.44 79.55 14.89 12 m Either $
Real Insurance Comprehensive PAYD Low k $ 483.97 73.55 58.13 15.42 1y Agreed
SUPERCEDED
AAMI Comprehensive Car $ 557.67 63.36 50.74 12.62 12 m Either $ $
ANZ Comprehensive Low Km $ 689.86 22.08 5.36 16.72 3y Either $ $
AON Comprehensive Low Km $ 759.11 23.57 4.87 18.70 3y Either $
Bendigo Bank Comprehensive Low Km $ 769.72 22.90 4.80 18.10 3y Either $
CGU Comprehensive Low Km $ 769.72 22.90 4.80 18.10 3y Either $
Commonwealth Bank Comprehensive Cover $ 595.95 70.27 50.27 20.00 2y Either $
ING Insurance Comprehensive Low Km $ 707.11 23.12 5.23 17.89 3y Either $
nab Comprehensive $ 608.05 64.62 47.72 16.89 2y Either $
QBE Comprehensive $ 491.93 58.40 42.44 15.96 24 m Either $
Real Insurance Comprehensive Low Km $ 595.93 62.32 47.89 14.43 1y Either $
St George Bank Comprehensive Low Km $ 769.72 21.52 4.80 16.73 3y Either $
Westpac Motor Plus Insurance $ 450.34 63.73 46.21 17.52 24 m Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Mature Drivers >60

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

cashback Accelerator $ 296.89 95.23 80.00 15.23 12 m Either $

Allianz Australia SureCover Plus SUPERCEDED$ 338.8283.8570.1013.75 2y Either $ $
Budget Direct Comprehensive $ 303.68 93.10 78.21 14.89 12 m Either $ $
Commonwealth Bank Comprehensive Cover $ 451.85 72.56 52.56 20.00 2y Either
ibuyeco Comprehensive Car $ 335.51 85.58 70.79 14.79 12 m Either $ $
Ozicare Comprehensive $ 301.79 93.59 78.70 14.89 12 m Either $
QBE Comprehensive $ 411.67 73.66 57.70 15.96 24 m Either $

AAMI Comprehensive Car $ 451.78 65.19 52.57 12.62 12 m Either $ $
ANZ Comprehensive $ 459.69 68.39 51.67 16.72 3y Either $
AON Comprehensive $ 524.42 63.99 45.29 18.70 3y Either $
Bendigo Bank Comprehensive $ 513.98 64.31 46.21 18.10 3y Either $
CGU Comprehensive $ 513.98 64.31 46.21 18.10 3y Either $
ING Insurance Comprehensive $ 471.18 68.30 50.41 17.89 3y Either $
nab Comprehensive $ 474.84 66.91 50.02 16.89 2y Either $
Real Insurance Motor Vehicle Insurance $ 470.35 64.93 50.50 14.43 1y Either $
St George Bank Comprehensive $ 513.98 62.94 46.21 16.73 3y Either $
Westpac Motor Plus Insurance $ 443.27 71.10 53.58 17.52 24 m Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Female Driver 25 - 29

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

Ozicare Comprehensive $ 319.47 94.89 80.00 14.89 12 m Either $

Allianz Australia SureCover Plus SUPERCEDED$ 416.4475.1261.3713.75 2y Either $ $
Budget Direct Comprehensive $ 337.24 90.67 75.78 14.89 12 m Either $
cashback Accelerator $ 341.20 90.13 74.90 15.23 12 m Either $ $
Commonwealth Bank Comprehensive Cover $ 429.61 79.49 59.49 20.00 2y Either $
ibuyeco Comprehensive Car $ 348.61 88.10 73.31 14.79 12 m Either $
Westpac Motor Plus Insurance $ 499.44 68.69 51.17 17.52 24 m Either

AAMI Comprehensive Car $ 563.00 58.01 45.39 12.62 12 m Either $ $
ANZ Comprehensive $ 509.92 66.84 50.12 16.72 3y Either $ $
AON Comprehensive $ 588.68 62.11 43.41 18.70 3y Either $
Bendigo Bank Comprehensive $ 569.79 62.95 44.85 18.10 3y Either $
CGU Comprehensive $ 569.79 62.95 44.85 18.10 3y Either $
ING Insurance Comprehensive $ 522.68 66.79 48.90 17.89 3y Either $
nab Comprehensive $ 510.63 66.94 50.05 16.89 2y Either $
QBE Comprehensive $ 534.00 63.82 47.86 15.96 24 m Either $
Real Insurance Motor Vehicle Insurance $ 551.47 60.78 46.34 14.43 1y Either $
St George Bank Comprehensive $ 569.79 61.58 44.85 16.73 3y Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Male Driver 25 - 29

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

Ozicare Comprehensive $ 318.54 94.89 80.00 14.89 12 m Either $

Allianz Australia SureCover Plus SUPERCEDED$ 460.0069.1555.4013.75 2y Either $ $
Budget Direct Comprehensive $ 336.18 90.69 75.80 14.89 12 m Either $
cashback Accelerator $ 340.27 90.12 74.89 15.23 12 m Either $ $
Commonwealth Bank Comprehensive Cover $ 451.20 76.48 56.48 20.00 2y Either $
ibuyeco Comprehensive Car $ 347.88 88.04 73.25 14.79 12 m Either $
Westpac Motor Plus Insurance $ 499.44 68.54 51.02 17.52 24 m Either

AAMI Comprehensive Car $ 521.61 61.47 48.86 12.62 12 m Either $ $
ANZ Comprehensive $ 553.63 62.75 46.03 16.72 3y Either $ $
AON Comprehensive $ 637.15 58.69 40.00 18.70 3y Either $
Bendigo Bank Comprehensive $ 618.36 59.31 41.21 18.10 3y Either $
CGU Comprehensive $ 618.36 59.31 41.21 18.10 3y Either $
ING Insurance Comprehensive $ 567.47 62.80 44.91 17.89 3y Either $
nab Comprehensive $ 564.05 62.07 45.18 16.89 2y Either $
QBE Comprehensive $ 534.00 63.69 47.72 15.96 24 m Either $
Real Insurance Motor Vehicle Insurance $ 553.22 60.50 46.06 14.43 1y Either $
St George Bank Comprehensive $ 618.36 57.94 41.21 16.73 3y Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Young Female Driver <25

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

ANZ Comprehensive $ 469.42 97.38 85.00 12.38 3 y Either $
ING Insurance Comprehensive $ 481.15 96.09 82.93 13.16 3 y Either $

Bendigo Bank Comprehensive SUPERCEDED$ 524.7989.4176.0313.38 3y Either $ $
CGU Comprehensive $ 524.79 89.41 76.03 13.38 3y Either $
Ozicare Comprehensive $ 522.61 87.50 76.35 11.15 12 m Either
St George Bank Comprehensive $ 524.79 88.33 76.03 12.30 3y Either $

AAMI Comprehensive Car $ 551.67 81.64 72.33 9.32 12 m Either $ $
Allianz Australia SureCover Plus $ 954.16 52.09 41.82 10.27 2y Either $ $
AON Comprehensive $ 561.83 84.46 71.02 13.44 3y Either $
Budget Direct Comprehensive $ 534.21 85.84 74.69 11.15 12 m Either $
cashback Accelerator $ 559.44 82.72 71.32 11.39 12 m Either $ $
Commonwealth Bank Comprehensive Cover $ 588.08 82.85 67.85 15.00 2y Either
ibuyeco Comprehensive Car $ 581.50 79.66 68.62 11.04 12 m Either $ $
nab Comprehensive $ 608.95 78.25 65.52 12.72 2y Either $
QBE Comprehensive $ 937.00 54.13 42.58 11.54 24 m Either $ $
Real Insurance Motor Vehicle Insurance $ 1294.10 42.14 30.83 11.31 1y Either $
Westpac Motor Plus Insurance $ 1016.05 52.70 39.27 13.43 24 m Either

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

car insurance star ratings

TTexat2s18m: ania
Young Male Driver <25

Company Product Average Total Score Breakdown Car Replaced if Agreed or Monthly Roadside
Premium Score Written-Off Market Value Pmts - Assist

Cost Feature Available Age of no Extra
Car cost

Ozicare Comprehensive $ 523.00 93.50 82.34 11.15 12 m Either $

ANZ Comprehensive SUPERCEDED$ 539.5692.2079.8212.38 3y Either $ $
Bendigo Bank Comprehensive $ 602.72 84.83 71.45 13.38 3y Either $ $
Budget Direct Comprehensive $ 534.50 91.73 80.57 11.15 12 m Either
cashback Accelerator $ 560.76 88.20 76.80 11.39 12 m Either $ $
CGU Comprehensive $ 602.72 84.83 71.45 13.38 3y Either $
ibuyeco Comprehensive Car $ 581.50 85.10 74.06 11.04 12 m Either
ING Insurance Comprehensive $ 553.04 91.03 77.87 13.16 3y Either

AAMI Comprehensive Car $ 724.83 68.73 59.42 9.32 12 m Either $ $
Allianz Australia SureCover Plus $ 1033.22 51.95 41.68 10.27 2y Either $ $
AON Comprehensive $ 618.01 83.13 69.69 13.44 3y Either $
Commonwealth Bank Comprehensive Cover $ 649.72 81.28 66.28 15.00 2y Either $ $
nab Comprehensive $ 659.41 78.03 65.31 12.72 2y Either $
QBE Comprehensive $ 937.00 57.50 45.96 11.54 24 m Either $
Real Insurance Motor Vehicle Insurance $ 1677.08 36.99 25.68 11.31 1y Either $
St George Bank Comprehensive $ 602.72 83.76 71.45 12.30 3y Either $
Westpac Motor Plus Insurance $ 1016.05 55.82 42.39 13.43 24 m Either $

your guide to product excellence

Report Date: November, 2008
How we get paid: www.canstar.com.au/images/legals/fsg.pdf

CANNEX car insurance star ratings - methodology

What is the CANNEX car insurance star ratings?

CANNEX car insurance star ratings is a sophisticated rating methodology, unique to CANNEX, that
compares both the Cost and Features across car insurance products. CANNEX star rated products
represent a short list of quality products. This short list narrows the search for consumers to products that
have been independently assessed and ranked. All star rated car insurance products rated from one to five
achieved a grade suitable for consumers to consider with qualities ranging from “Superior” to “Satisfactory”.
The CANNEX car insurance star ratings is a transparent analysis comparing all types of car insurance
products.

How are the ‘stars’ calculated?

The CANNEX car insurance star ratings calculations are based on a comparison of Costs (including the
average premium and the gap between the minimum and maximum premiums and any price difference
between premiums purchased online and on the phone) and scoring of the key features of the car insurance
policy (including No Claim Bonus, After Accident Care, Car Hire Information and Special Features).

COST SCORE ( C ) + FEATURES SCORE ( F ) = TOTAL SCORE ( T )
SUPERCEDED
All car insurance policies that provided a quote for a particular profile are eligible to be included in the
comparison. The eligible car insurance products are assessed against these measures with the relative
competitiveness of each product recognised by the star rating awarded. The quotes used for the CANNEX
car insurance star ratings are for new policies, as opposed to renewal prices which can differ.

Consumers who search at www.cannex.com.au will find indicative average (and minimum/maximum)
premiums and ratings results for products matched to their profile. The results are reflected in consumer-
friendly 5-star concept. The star ratings results are described as follows:

 Superior Value
 Strong Value
 Satisfactory Value

YOUR GUIDE TO PRODUCT EXCELLENCE 1

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

CANNEX star ratings methodology

METHODOLOGY SUMMARY

Indexed Score

Product with the best pricing or
features will receive a full score

Premium cost Pricing Score
70%
Based on 12 months premium paid
annually (both internet & phone Feature Score
pricing) 30%

Claims Features

Based on 3 different categories of
claims related features

Other Policy Features
SUPERCEDED
COST FEATURE

YOUNG MALE DRIVER <25 85% 15%
YOUNG FEMALE DRIVER <25
MALE DRIVER 25 - 29 85% 15%
FEMALE DRIVER 25 - 29
DRIVERS 30 - 59 80% 20%
FAMILY WITH YOUNG DRIVERS
EXECUTIVE CAR DRIVERS 80% 20%
MATURE DRIVERS
LOW KILOMETRE DRIVERS 80% 20%

80% 20%

70% 30%

80% 20%

80% 20%

Driver Profiles

The car insurance star ratings methodology appreciates that car insurance policies are priced differently for
different types of drivers in different locations. In order to accommodate these differences, CANNEX has
identified nine unique driver profiles that reflect the majority of the spectrum of drivers (see below). Each
profile has different expectations of their car insurance policy and so the star ratings methodology assigns
different importance to fees and features for each profile.

As mentioned earlier, each profile is priced differently depending on PROFILES
the location so each profile is compared by state. Six different
Australian states are included in this analysis (New South Wales, YOUNG MALE DRIVER <25
Queensland, South Australia, Tasmania, Victoria and Western YOUNG FEMALE DRIVER <25
Australia). MALE DRIVER 25 - 29
FEMALE DRIVER 25 - 29

It is intended that users of the car insurance star ratings report will DRIVERS 30 - 59
identify the profile and state combination that most closely matches FAMILY WITH YOUNG DRIVERS
their situation then use the star ratings results to short-list the car EXECUTIVE CAR DRIVERS
insurance policies best suited for their needs. MATURE DRIVERS

LOW KILOMETRE DRIVERS

YOUR GUIDE TO PRODUCT EXCELLENCE 2

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

CANNEX star ratings methodology

Weightings

The Costs and Features are weighted differently for each spending profile. This is done in recognition of the
appropriate importance to the different product components to each profile.

CANNEX has adjusted its car insurance star ratings methodology slightly to account for the differences
between what is important for each type of driver profile. The process considers each profile separately and
assigns weights representative of that profile (see table below). For the Young Female Driver for example,
the cost component of the policy (average premium) contributes 85% of the total score (as cost is most
important to this driver profile) while features contribute the remaining 15%.

The Cost Score (CS) plus Features Score (FS) are indexed and combined to provide the Total Score.
Together they form the basis of the CANNEX car insurance star ratings.

YOUNG MALE DRIVER <25 COST FEATURE
YOUNG FEMALE DRIVER <25
MALE DRIVER 25 - 29 85% 15%
FEMALE DRIVER 25 - 29 85% 15%
DRIVERS 30 - 59 80% 20%
FAMILY WITH YOUNG DRIVERS 80% 20%
EXECUTIVE CAR DRIVERS 80% 20%
MATURE DRIVERS 80% 20%
LOW KILOMETRE DRIVERS 70% 30%
SUPERCEDED 80% 20%
80% 20%

Costs (C)

In order to generate the premium quotes needed for the star ratings analysis, CANNEX generated thousands
of quotes for each profile (9 profiles, 6 postcodes per state, 3 cars per profile). These premiums are used to
determine the COST (C) component of each product’s overall score. Eighteen quotes generated across 6
post codes for 3 cars for each profile are condensed into an average premium.

Although research has shown that more and more people are using the internet to both quote for and
purchase their insurance, CANNEX appreciates that most consumers are not yet doing this and as a result
we have taken a weighted average of both the online and offline premiums to use in our comparison. At this
stage we are using a 70% – 30% weighting in favour of offline purchasing, but this weighting will adapt to
mirror the behaviour of the market place as it changes. It should also be noted that car insurance discounts
offered by new and existing companies are constantly changing. CANNEX has priced its premiums
according to the discounts that were available at the time of quoting. However, to ensure that the information
contained in this report is as up to date as possible, we have revised our reporting of the discounts offered to
reflect the current market place.

PURCHASE METHOD WEIGHTING
BY PHONE OR IN BRANCH 70%
30%
ONLINE

The resultant weighted average premium for each insurer in each profile is then indexed to form the Cost
Score.

YOUR GUIDE TO PRODUCT EXCELLENCE 3

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

CANNEX star ratings methodology

Features (F)

Each car insurance product is awarded points for useful features available with the policy. These features
are split into two categories, the Claims Features and the Other Policy Features. The total features score for
each category of information (eg After Accident Care) is ranked and weighted relative to its overall
importance for each profile to calculate an overall Features Score (F). The features information used are
collected from car insurance policy product disclosure statements and are confirmed by the insurers.

CLAIMS YOUNG DRIVERS OTHER DRIVERS
FEATURE (M/F) <25
CATEGORY (MALE DRIVER 25 – 29, FEMALE DRIVER 25 – 29, DRIVERS 30 – 59, FAMILY WITH
YOUNG DRIVERS, EXECUTIVE CAR DRIVERS, MATURE DRIVERS & LOW KILOMETRE
AFTER 30% If genuine parts are used, is there
ACCIDENT DRIVERS) choice of repairer, any towing
service, cab fares, emergency
CARE 20% accommodation etc?

CAR HIRE 20% 20% Details of Car Hire after Theft or
Accident including cost and
SUPERCEDED allowances.

SPECIAL 20% 20% Personal effects cover, legal
FEATURES liability, child seat cover, new car
replacement for write off.

OTHER POLICY YOUNG DRIVERS OTHER DRIVERS
FEATURES (M/F) <25
CATEGORY (MALE DRIVER 25 – 29, FEMALE DRIVER 25 – 29, DRIVERS 30 – 59, FAMILY WITH
YOUNG DRIVERS, EXECUTIVE CAR DRIVERS, MATURE DRIVERS & LOW KILOMETRE

DRIVERS)

GENERAL 20% 20% Pay by the month at no extra
POLICY 5% 10% cost, whether 24 hour help line or
5% 10% roadside assist available.
CONDITIONS
Protection and retention of NCB.
NO CLAIM
BONUS (NCB) Is NCB intact after theft,
windscreen, storm/flood or
UNPROTECTED collision with animal claim.
NCB STAYS
INTACT

How are the awards judged?

The CANNEX National, State and driver profile awards are provided to insurers who have proven customer
satisfaction in the area of claims, as well as meeting the stringent criteria of our star ratings process. Insurers
are expected to have a reasonable history on claims to be eligible for these awards. Once the star ratings
are calculated across individual profiles and states, they are weighted against respective state population.
CANNEX’s population-based weightings across nine driver profiles ensure our winners reach the most
consumers possible. After we added up strong performances by particular car insurance brands for each
profile (weighted by state’s respective population size) within each state, it became clear which companies
dominated this profile across the different states. There are two awards provided across each state. Once
the state awards are determined, the driver profile awards are calculated using a variation of the state
awards. The overall National winners are judged based on the combination of consumer reach and the
addition of points scored by individual products of the company across all profiles and states. CANNEX
recognises three awards in this National category.

YOUR GUIDE TO PRODUCT EXCELLENCE 4

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

CANNEX star ratings methodology

COPYRIGHT
© Cannex (Aust) Pty Limited Pty Ltd ABN 21 053 646 165, 2008. The recipient must not reproduce or transmit to third parties the whole
or any part of this work, whether attributed to Cannex or not, unless with prior written permission from Cannex, which if provided, may
be provided on conditions.

DISCLAIMER
To the extent that any CANNEX data, ratings or commentary constitutes general advice, this advice has been prepared by CANNEX
(Aust) Pty Ltd ABN 21 053 646 165 AFSL 312804 and does not take into account your individual investment objectives, financial
circumstances or needs. Information provided does not constitute financial, taxation or other professional advice and should not be
relied upon as such. CANNEX recommends that, before you make any financial decision, you seek professional advice from a suitably
qualified adviser. A Product Disclosure Statement relating to the product should also be obtained and considered before making any
decision about whether to acquire the product. CANNEX acknowledges that past performance is not a reliable indicator of future
performance. Please refer to CANNEX’s FSG for more information at www.cannex.com.au.

SUPERCEDED

YOUR GUIDE TO PRODUCT EXCELLENCE 5

How we get paid: www.canstar.com.au/images/legals/fsg.pdf