GEN_ST_Spring 2016

A HEAD FOR FAREWELL
HEIGHTS TO PETER

Feeling the chill for Kilimanjaro - page 2 2SP0R1IN6G Peter bows out of Genting after nine years - page 2

GREAT MEET THE
GATSBY! WINNER

The Palm Beach celebrates in style - page 15 Top tips from our Dealer of the Year - page 16

PLUS • GENTING BET - PAGE 3
• ADELE IS JUST THE TICKET - PAGE 7
• SHUFFLE THE PACK - PAGES 8 & 9

2 BUSINESS NEWS

FAREWELL TO PETER market through
his work with
It is with a heavy heart that we say farewell to Peter Brooks, government, our
our President and Chief Operating Officer. Peter joined competitors and
Genting in 2007, following 25 years as a leading lawyer in the NCF.
the City. The business has changed dramatically in the ten
years under Peter’s leadership; we have re-branded, invested Our new President
hugely in our people, properties and product, sponsored and Chief
Aston Villa and now the Genting Arena and of course opened Operating Officer,
the £150million Resorts World Birmingham. The business has Paul Willcock said: “Peter leaves the
grown significantly as a result, continually outperforming our business in much better shape than
he found it in 2007. I look forward to
competitors on continuing on his good work in the
key performance years to come. We will continue to see Peter
metrics. Peter has as he remains a member of the Genting UK Board.
We wish Peter and Pat a very happy retirement in Monaco.”
also helped to
drive change
in the UK
Casino

Chris (left) and Darren WELCOME TO
reach the summit MARK SERGEANT

FEELING THE CHILL We are very pleased to welcome Mark
FOR KILIMANJARO Sergeant who is joining Genting UK as the
Managing Director of Home Markets.
Our intrepid explorers are back in the UK, Mark is a graduate of the University of
having succeeded in their mission to climb Wales, Swansea where he graduated with a
Mount Kilimanjaro. first class honours in American Management
Science. This included a year studying
Darren Thomas, Slot Technician at The Palm at the University of British Columbia in
Beach and Chris Dingwall, Dealer at Genting Vancouver. Mark joined Mitchells & Butlers
Casino Glasgow, were among a group of 30 on its graduate scheme from university and
hikers raising much-needed funds for the worked his way up to the position of Director
Responsible Gambling Trust charity. of Pricing and Customer Insight before leaving to join Gala Bingo in
2008. After a short period as Commercial and Finance Director of Gala
Overcoming upset stomachs and altitude Bingo he became Managing Director of Gala Casinos in 2011. He led the
sickness, the sleep deprived duo walked an sale of the business to Rank in 2013 and then took up the role of CEO of
average eight hours a day for six consecutive Bowlplex, a Tenpin Bowling Company which operated 17 centres across
days to reach the nearly 6,000m summit. the UK. Following a successful business turnaround, he led the sale of
An amazing feat, their efforts have raised the business which concluded in December 2015.
nearly £7,000 for the charity - smashing their
original £4,500 target. JAMES AXELBY
JOINS THE TEAM
Darren said: “Seeing the sun rise as we neared
the top and being so high above the clouds We are very pleased to welcome James Axelby
was just spectacular. We’re thrilled with the who will be joining Genting UK as our new
amount raised so far and would like to thank Chief Financial Officer.
everyone for their generosity. Particular
thanks to Kronos for its £2,500 donation.” James is a graduate of Aston University
and qualified as a chartered accountant
There’s still time to donate to this worthy with PWC in 1999. He quickly moved to
cause. Please visit: mydonate.bt.com/ develop his career in the telecoms industry
fundraisers/chrisdingwall3093 before relocating to California to work
in the healthcare sector. After a short
period teaching business English, a skill
he developed while working previously in Germany, he rejoined the
telecoms sector with Cable & Wireless. For the last four years, he has
been the senior finance professional at Korean group Samsung’s UK
operations, leading a department of some 65 people.

3ONLINE

GENTING
PAY

In line with recent
innovations in mobile
payment, we’ve just
launched Genting Pay,
an exciting new system
that allows customers to
transfer funds between their
online wallet and Genting
Casinos. Genting Pay is currently
being trialled at Genting Club
Edinburgh Fountainpark, Genting Club
Reading and Genting Club Stoke.

With Genting Pay, players can use just one account for Casino and Sports,
whether they play in club or online on their mobile, tablet or desktop. Players
will be able to choose where they deposit and withdraw their funds, making
the account seamless and secure. Customers can also pick up any online
winnings in club within minutes.

This is the start of plans to align our online and land-based business and
Genting Pay will be coming to a casino near you soon.

James Lowe, GUK Partnership Marketing Manager

GENTINGBET: THE BEST BET OF 2016

2016 is going to be an exciting time horse racing section, as we ramp our
for Genting sportsbook. After the efforts in the run up to the Royal Ascot.
successful launch of the iOS iPhone App,
further new developments are planned The App has already been well received
for App users, including an improved by customers who have commented
on the slick interface and speed in
Another successful element is the ability
placing bets and we’ll be for customers to place their football
promoting it heavily to the accumulators more easily; a huge area of
mass market in Q1. growth for the business at the moment.

Our new desktop and mobile With a big year of sport, which includes
websites have been a huge hit Euro2016 and the Olympics in Brazil,
with customers as revenue Genting is better placed than ever
continues to grow week-on- before to capitalise on the sports
week and player numbers betting market within the UK. Look out
increase. The new in-play area for more coverage within your casino
of the site has been particularly over the coming months.
popular, with turnover on
live events up by over 300%. Billy Cook, Sportsbook Manager

4 PRODUCT & POKER NEWS

GPS NEWS GPS SCHEDULE 2016

The first leg of the Genting LUTON 21 – 24 JAN MINI
Poker Series 2016 kicked STAR CITY 3 – 7 FEB MAIN
off in Luton, delivering a SHEFFIELD 25 – 28 FEB MINI
memorable experience for WESTCLIFF 16 – 20 MAR MAIN
colleagues and players. After GLASGOW 31 MAR – 3 APR MINI
two days of competition, we finally crowned our first Champion of READING 14 – 17 APRIL MINI
the Year, David Lloyd, who defeated 389 entries to claim the title, STOKE 19 – 22 MAY MINI
trophy and a cheque for £19,200 - not bad for a £220 investment. LIVERPOOL QS 16 – 19 JUNE MINI
LUTON 14 – 17 JULY MINI
The Luton team gets ready to shine RESORTS WORLD 18 – 21 AUG MINI
STAR CITY 8 – 11 SEPT MINI
Soon after the Luton Mini, we hosted a Main Event EDINBURGH 28 SEPT – 2 OCT MAIN
at Star City with an entry level of £440 and a guarantee WESTCLIFF 13 – 16 OCT MINI
of £100,000. This provided the first double Genting TORQUAY 10 – 13 NOV MINI
Poker Series Main Event winner. Colin Gillon (winner NEWCASTLE 17 – 20 NOV MINI
at Edinburgh 2015) travelled from Glasgow to defeat SHEFFIELD 7 – 11 DEC MAIN
281 players, claiming a cheque for £26,150 and the trophy.
This leg also saw the first of our £10,000 Royal Flush REMOTE BACCARAT
promotions on the cash game for any player achieving a GOES LIVE
Royal Flush using their two ‘hole’ cards and five of the
community cards. The winner was crowned on the Friday Over recent months, the Product team
night when Aamir Masoud hit the Royal Flush. has been rolling out Remote Baccarat
In what’s been a great start to the year, we are seeing a to a number of home market clubs. This
geographically diverse player field, with entrants in Star City exciting new development involves a
and Luton travelling from all over the country to participate. live Baccarat game being dealt from Genting International
Congratulations to Maggie, James and the team at Luton and Casino that is then broadcast to Sabre terminals across
Nikki, Matt and the Star City team on their very successful, well- the estate for local players to participate in. It’s a fantastic
run and well-promoted events. addition for clubs that don’t have the ability to offer a live
Baccarat game in house.
David
Lloyd Players benefit from a fast-paced game, which sees a new
celebrates game being dealt approximately every 40 seconds, making
his win it even quicker than a live table. This unique feature will
shortly be joined by an exciting new poker game called
3-5 Multi Win Poker, which is sure to make our electronic
gaming experience even more exciting for our customers
and keeps us one step ahead of the competition.

Chris Jarvis, Electronic Gaming Manager

5PRODUCT & POKER NEWS

DO YOU KNOW YOUR SLOTS? SLOT HOSTS ON
COURSE
At the start of the year, we launched a new Slots Course
on Genting Academy called ‘Know Your Slots’. It is Experienced Slot Hosts who have been in
designed for new starters to the role and can also be the role for 12 months or more are welcome
taken by all members of the team as a refresher or to attend the Advanced Slot Host training
introduction course. sessions in Cardiff on 11 and 12 May 2016.

The course demonstrates all aspects of the Slot Host The course is delivered over two days
role together with the next steps in their learning journey, and will give Slot Hosts an insight into
giving them the confidence to speak authoritatively to competitor activity and how their role can
our customers. help our players to choose Genting over
other brands. The training will also include
Do you know your slots? an industry update from one of our major
Check out our new online suppliers, together with a factory tour
training course to give an understanding of how many
departments have to work together to
2016 WINNING create a successful product.
GAMES
To qualify, you must have at least 12 months’
LUCKY BEANS experience and have a personal nomination
from your General Manager.
Pantomime season may have come
and gone and spring is in the air, but the Sharon Lynch,
latest IGT slot game Lucky Beans has Senior Electronic Gaming Manager
been a popular hit with customers in our
venues. The animated character Jack can
occasionally be seen climbing up the lucky
beanstalk when the symbol turns wild on
the reels. With the double layered 19” reel
screen being used to full effect, the game
has the bright colours and a depth of
image that really brings it to life.

LOBSTERMANIA II RAINBOW’S END
Lobstermania is one of the most recognised fishing boat games across our Fort Knox slot
machines. With its popularity, it was only a matter of time before IGT released a follow up. Our customers will find more
This time, Lucky Larry is off on his travels in Lobstermania II, with features that see him than a four leaf clover in
catching kangaroos in Australia, ducking and diving to protect his golden lobster catch in Rainbow’s End, another new IGT
Brazil and lobster fishing in Maine, all the time watching out for those pesky pelicans. The game which has been installed
game play has also been enhanced to fall into the high volatility category. on our Fort Knox machines.
The little Irish Leprechaun
is seen on-screen and when
the shamrock bonus symbols
appear on reels 2, 3 and 4, the
bonus triggers and that can
mean only one thing – pots of
gold for the lucky winners!

Rob Hoddinot, Purchasing and
Commercial Director

6 MARKETING NEWS

WE CROWN THE ROULETTE
CHAMPION OF CHAMPIONS

We’re searching chance to claim the £25,000 prize pot.
for the Genting
Champion of It’s a great way to encourage more customers to play Roulette
and to generate some good local PR for your casino, so
Champions please get behind it and hopefully you’ll have a Champion of
in our first- Champions to celebrate!
ever national
Roulette Emily Bayliss, Central Campaign Manager
Tournament.

Taking place from
4 to 30 April 2016,
this high-profile
tournament will see
players from all over the
country compete to claim the title
of Genting ‘Champion of Champions.’

Designed to attract lapsed and competitor
customers, together with driving extra
visits from existing customers, this exciting
national competition will create a real sense of sporting
competition across the estate.

FOR ONLY A £5 ENTRY FEE, THE WINNER COULD BAG
THEMSELVES A TOP PRIZE OF A COOL £25,000 IF THEY
REACH THE FINALS AT RESORTS WORLD BIRMINGHAM
(RWB) ON 21 MAY.

And, it’s very simple to host. Every casino will have daily
or weekly winners, who will then qualify for the Casino’s
Championships Final. The overall winner from each casino
will then go on to compete in the National Final at RWB with a

OUR MARKETING
STARS

We’ve got some great Marketing
Advocates within the business, who, in
addition to their day jobs, spend time
marketing our casinos and clubs to their
local communities.

As part of their ongoing personal
development, we host regular Marketing
Advocate Workshops, which gives us
a chance to brief the team on current
marketing activities, discuss best practice
and generate new ideas for the future.

Our most recent workshops took place
in Sheffield and Reading. During the day,
we recognised a number of Marketing
Advocates who demonstrated best practice.

Gary Parson from Stoke and Graeme Carole Poulson from Liverpool Queen
Fletcher, Director of Operations, North Square and Graeme Fletcher

7MARKETING NEWS

ADELE IS JUST THE TICKET

We recently launched Genting
Tickets with an extremely
popular Adele pre-sale, which
generated over 300 ticket sales
with a retail value of £28,000.

Genting Tickets is the
bespoke front end of The
Ticket Factory, the official box
office for the Genting Arena at
the NEC Birmingham. The Genting
Arena is the Midlands’ outstanding
entertainment experience for artists and
visitors alike, hosting appearances from the
world’s best comedians, sportspeople, singers,
songwriters, dancers, daredevils and everything in between.

GENTING – THE HOME OF SLOTS

10622_SLOTS_Promotion_A1_AW02.pdf 1 15/01/2016 15:04

We want to make Genting the ‘Home of prizes to the prize pot, as well as fun in
Slots’ and position us as the number one casino activity to help support our first
destination for slots players. cross-channel promotion, from Millionaire
Shortbreads to Millionaire Cocktails.
So, in a Genting first, we recently launched
a fantastic new integrated online and in The promotion could also be topped up *£500 in Genting Points alternative prize. £120x00PRIZES HERE
casino Slots Promotion. This highlighted with live gaming activity, with half a million
the large jackpots available to Genting Genting Rewards Points being shared Enter our free prize draw to win £1000* in
customers, together with the chance to between all players earning reward points online credits where some of our Jackpots start at
win Reward Points or Online Slots credits on any Roulette Table that has a winning
across both channels. number display indicating the winning 27th February to 25th March
number sequence: 500,000. Half a million Free entries available every day
Aimed at encouraging more slots playing Genting Rewards Points were also up for Plus, bonus entries on Slots here, and at gentingcasino.com
with Genting, together with generating grabs if a player was dealt a Royal Flush,
new customers and encouraging existing holding Big Slick and completed on a GENTING IS THE HOME OF SLOTS
customers to play cross-channel, our flop of Q, J, 10 and was a participant in a
new Slots Prize Draw Promotion also Genting Rewards scheme. Full Terms and Conditions available; pick up a leaflet for details.
rewarded increased slots play during the
promotional period with additional entries We hope you’ll agree that this was a one
into the prize draw. in a (half) million promotion and that you
really got behind it to make Genting the
And, to make it even more exciting, every ‘Home of Slots.’
casino added at least three runners-up

Angie Dorman from Bolton and WE’RE SURE YOU WILL JOIN US IN Our next workshop will take place
Graeme Fletcher CONGRATULATING THE FOLLOWING: in May, which all the Marketing
Advocates will be invited to attend.
NORTH
And, at the last workshop of the year
Liverpool Queen Square - Best email in November, we’ll be hosting our
Bolton - Best SMS very own MA Oscars. There will be
Bolton - Best Facebook post a range of category prizes and one
lucky overall winner will be crowned
MIDLANDS MA of the Year and receive an iPad.

Stoke - Best SMS Watch this space for more details.

SOUTH Emily Bayliss,
Central Campaign Manager
Bournemouth - Best SMS
Luton - Best email
Southampton Terminus
Terrace and Torquay - Best Facebook post

8 HR NEWS LIVING THE HIGHLINE
LIFE!
SHUFFLE THE PACK
HIGHLINE BAR & LOUNGE EMPLOYEE DISCOUNTS
GET TO KNOW OUR NEW STARTERS We are pleased to announce that the 50% staff
discount now applies to Highline New York Bar &
K E L LY P L U F F Lounge at Resorts World Birmingham. To book
a table at the discounted rate, please contact
Kelly joined the business at the end of November General Manager Adin Memetovic
as PA to Strategic Marketing Director, Barry Clemo. ([email protected]).
Please refer to the ‘Resorts World Birmingham
Favourite food: Employee Benefit Scheme’ policy for terms and
Fillet steak, medium rare conditions. Stephanie Pablow, HR Officer

Favourite film: PROMOTIONS
Notebook (pretty much anything with Ryan Gosling)
Congratulations to Neil Hollick,
Favourite holiday destination: who having worked in GMS
Portofino Resort, Universal Studios for several years, has been

If you could have any superpower what promoted to the role of Product
would it be? Mind reading Development Manager.
If you could be anywhere else right now
where would you be? With my husband and
dogs in Florida

DAVID MCLEAN

David McLean joined the Change department
in December as Business Project Design Manager
reporting to Helen Brittain. Dave brings with him a wealth of
experience from Mitchells & Butlers.

Favourite food: Curry
Favourite film:
Shawshank Redemption

Favourite holiday destination:
Florida

If you could have any superpower
what would it be? To see the future
If you could be anywhere else right now where
would you be? On the golf course in the sun!

LISA KEARNEY

Lisa joined the Food & Beverage team in January as Regional
Hospitality Development Manager for the Midlands.

Favourite food: You can’t beat a homemade
Sunday dinner

Favourite film: Sex and the City
Favourite holiday destination: Aruba
If you could have any superpower what
would it be? Telepathy
If you could be anywhere else right now
where would you be? An Italian vineyard
sampling a glass of vino or two

9HR NEWS

SPOTLIGHT ON…LIFESTYLE HUB!

T HE DETA I LS

The Lifestyle Hub provides offers on
cinema tickets, holidays, attractions
and high street shopping.

YOU CAN EVEN SET UP EMAIL
NOTIFICATIONS SO YOU
NEVER HAVE TO MISS A DEAL.

You can make savings on
anything from household
goods to a family holiday.

HOW IT WORKS

• Log into BenPal and click on the Lifestyle Hub icon
• The pop-up box will provide you with a website link to access the Lifestyle Hub
• Simply log on and look through all the deals on offer
If you haven’t got a log-in, you will be able to
set one up on the homepage
For further details on benefits log into BenPal

WWW.BENPAL.COM

If you’re having problems with your log-in,
please call the Support Desk on: 0845 3096197
or email: [email protected]

QUARTERLY ELECTION WINDOW
OPENS AGAIN

Our quarterly election window will open again in June when you can select the
Dining Card and Cycle to Work scheme via BenPal.
You can also choose from our regular monthly benefits which include Dental
Insurance, Travel Insurance, Childcare Vouchers and the Health Cash Plan.
Sian Bartley, HR Administrator

10 HOME MARKETS NEWS

NEWS FROM RESORTS WORLD

Congratulations to the team from Resorts World Birmingham who
raised a total of £600 with its Christmas Jumper Day. The amount
was split between ITV’s Text Santa Appeal charity partners; Macmillan
Cancer Support, Make-A-Wish® UK and Save the Children.

The team jumps at the chance to don festive knitwear SHEFFIELD’S
CHRISTMAS CHEER
RESORTS WORLD
BIRMINGHAM At Genting Club Sheffield they sure
WELCOMES NEW know how to hold a Christmas
OCCUPIERS party! From June to December,
the Events team was
The first quarter will see the Resort enhance overwhelmed with Christmas
its Food & Beverage offering with the arrival of bookings, which ranged
three new occupiers; Nando’s, Gourmet Burger from two to 200, making
Kitchen and Costa. They join an already stellar the casino the ‘go-to place’
line-up to complement a mixture of fine dining for Christmas 2015.
and high street favourite brands.

Guests not only enjoyed Festive spectacular
delicious food but also at Sheffield
sensational entertainment
from vocalists such as Alfie
Ryan and The Groovy Cats and
many more, while dancing the
night away.

The team has received amazing feedback and we are sure next
Christmas will be as successful as 2015! A huge thank you to the
team for making all of our customers’ visits so special and making
their Christmas wishes come true.

Rebecca Davies, Events Co-ordinator & Host

Nando’s comes to RWB PLUS A NEW ADDITION TO THE TEAM…

The Resort welcomes a new member of the Management team with
Lola Ralph joining as Communications Manager. She will be working
to consistently enhance the brand, delivering a comprehensive
communications plan.

NEW YEAR SPECTACULAR 11HOME MARKETS

MANY OF OUR CASINOS STAGED EVENTS TO WELCOME IN THE NEW WESTCLIFF HAS
YEAR. THERE ARE TOO MANY TO MENTION, BUT HERE’S A FLAVOUR THE X FACTOR
OF SOME OF THE GREAT PARTIES THAT WERE STAGED TO GIVE OUR
CUSTOMERS A MEMORABLE START TO 2016. Genting Club Westcliff staged a New Year’s
Eve extravaganza with an amazing line-up of
THE MISREAD BRIEF entertainment, including X Factor finalist Ché
Chesterman. All the team went to town with its
In Plymouth, it’s tradition to have a theme for New Year’s Eve fancy fancy dress costumes, with a special mention to
dress costumes. This year, the team had a vote on its Facebook Kellie Stenhouse, who created an amazing dress,
page, with the majority voting for Fancy Finery Dress. Unfortunately, made completely from recycled playing cards to
it seems that the communication was missed by one unlucky member appear as the ‘Queen of Hearts.’
of the team, Dave Newman, Plymouth’s Pitboss (see below).

And, talking of briefs, Plymouth has witnessed some amazing Instagram X Factor finalist Ché Chesterman
activity, with Marketing Advocate Karen Sparrow leading the charge with her Commenting on the night, General Manager
365 project for the casino. Karen kept a camera with her regularly to snap Simon Woodford said: “It was an amazing
and post images to keep customers engaged and excited about the casino. opportunity to get Ché Chesterman back at
Westcliff, after his incredible success on X
As her holidays approached, she thought of taking a Genting keyring on Factor! We all love dressing up, but all respect
holiday with her and taking photos of it in a variety of locations. So, the to Kellie, who took fancy dress to another level,
keyring came camping with her and new followers soon liked her images, spending weeks creating her amazing dress.”
further driving brand awareness. The highlight of which was John Harland, PR & Marketing Manager
getting a Regram from Britain’s Ocean City, Plymouth’s
biggest Instagram account. Kellie Stenhouse and her
amazing card dress
Karen Sparrow, Marketing Advocate

TOWERING FUN AT BLACKPOOL

Not to be outdone, the team at
Blackpool went all out with its fancy
dress costumes, wowing customers
with its creativeness and staging a
night to remember. The out and out
winner of the fancy dress costume
was Matt Cserba as the infamous
‘Honey Monster.’

It was such a brilliant evening, that
nearly half of the customers have
already booked up for the next New
Year’s Eve bash.

Janine Marshall, Deputy General
Manager

12 HOME MARKETS NEWS

FAREWELL TO LORENZO

Genting Club Westcliff has said a fond farewell to Lorenzo Gibelli, who retired
from the casino after 33 years of distinguished and loyal service.

In the words of General

Manager Simon

Woodford: “Lorenzo was

one of Westcliff’s most

popular members of staff,

both with colleagues

and customers. He will

be sorely missed by

everyone and departs

with ‘Legendary Status.’ Lorenzo retires after 33 years

Lorenzo said: “I am very

sad to finally leave great

colleagues and good friends, which have been established over many

memorable years.” We wish him all the best for the future.

John Harland, PR & Marketing Manager

BIRMINGHAM STARS SHINE AT STAR CITY
CHINATOWN IS
BEST BAR NONE Genting Club Star City spotlighted
emerging talent in its first live
It’s official. Genting Casino Chinatown is entertainment showcase. Twelve acts
the Best Casino Bar in Birmingham! The wowed the audience including
team donned its finery to attend the Best Mitch Miller who appeared in last year’s
Bar None Awards and was delighted to series of The Voice and was chosen to
walk off with the Best Casino Bar title. join Rita Ora’s team.
Commenting on the accolade, Marketing
Advocate Korin Hennesy said: “We’ve all Tribute acts singing the music of Pharrell
worked really hard to drive standards and Williams, Jess Glynne, Paloma Faith
improve our customer experience and and Michael Bublé were on the bill alongside trios such as The Base Tones
we’re going from strength to strength.” and Cover Girls. Soul singer Shaheen, aged 18, who was a child finalist in
Korin Hennesy, Marketing Advocate Britain’s Got Talent in 2009 and performed at Michael Jackson’s memorial
service, also impressed the crowd.
The Best Bar None finalists celebrate
Deputy General Manager
Sandra Mitchell said: “It was
a fantastic show with such a
strong line-up and amazing
talent. We wanted to give
people an opportunity to
enjoy a night out in stylish
surroundings where they
could have a meal and
socialise and appreciate
live entertainment and it
certainly didn’t disappoint!”

Sandra Mitchell, Deputy
General Manager

13HOME MARKETS NEWS

SHEFFIELD GOES John Tompkins, Alex Tunney (Organisers) and David Hirst (Compere).
WITH A LAUGH
AND A SWING

For the second year running, Genting charity fundraiser for them. Since then, the which created some great memories.
Club Sheffield has been lucky enough to two have formed an incredibly close bond, Both the guests and members of
hold a very special charity event to raise which resulted in a second event to raise staff had a brilliant day with the family
money and awareness for local charities money for these worthy local causes. managing to raise an amazing £18,000
that have helped support a local family for selected Sheffield charities.
whose son was born prematurely. After months of planning, it was a
fantastic day with over 220 people The Hospitality team, chefs, Ashleigh
In 2014, a little boy called Maxwell was enjoying a delicious three course Bell and organisers are a true credit
born two and a half months premature, dinner, Bottega reception and a host to Genting Club Sheffield and we’re
which was traumatic for his family and of entertainment, including live music sure we will see future charity events
friends. Thanks to the support of local from Saxophonist Andy Cahill, vocals become a big success within our club!
hospitals and charities, little Maxwell is from Paul Pashley and stand-up comedy
now 18 months old and is fighting fit! from a local comedian. Rebecca Davies,
Events Co-ordinator & Host,
His mum originally approached PR & Guests also had the chance to have
Marketing Manager Ashleigh Bell to host a some fun in a fancy dress photo booth,

BRISTOL GOES SOCIAL

The team at Bristol has been trying to drive its social media exposure and
attract new fans and followers. So, during the festive period the team ran
a competition to come up with seasonal posts that would really capture
the imagination of customers and new followers alike.

A huge congratulations to Beth Pike, Marketing Advocate at Bristol,
who won the competition to find the best Facebook social post over
Christmas. Beth celebrated with a magnum of Champagne
for posts including the very funny
and creative ‘Escaping
Christmas Present’
video.

Beth celebrates her win

14 INTERNATIONAL MARKETS

The London Striders with Tony Pearce, Richard Poyner,
Derek Mendonca, Linda and Jeffrey Lindsay

THE CHIPS ARE DOWN FOR THE LONDON STRIDERS

A team of 20 intrepid colleagues from Tony Pearce commented: “It was a For more details please email:
Maxims, The Palm Beach and VIP Online fantastic team effort to raise this [email protected].
swapped gaming tables for trainers to amount of money for CHIPS Charity,
run the The Royal Parks Half Marathon which was three times above its A SPECIAL ACKNOWLEDGEMENT
to raise much target. A special mention must go TO THE RUNNERS:
needed funds for to Irene Nuqui, as without her drive
CHIPS Charity. and enthusiasm this would not have Dagnija Darguze, Dubravka Reville, Duncan
happened. We hope this will become an Fraser, Gary Ferrari, Helen Nyberg-Mitroi,
The challenge annual event and that all International Irene Nuqui, Iwona Glowacka, Jaroslav
was set by Market clubs will enter a team.” Bolek, Kevin Walsh, Melinda Posch,
Irene Nuqui, Mercedes Roberts, Oliver Shorten, Paul
Head Cashier In fact, the team already has its eyes Burge, Rasa Bagdonaviciute, Rebecca Hart,
at The Palm Beach, to raise £6,500 on completing a half marathon in Las Robert Bernazanni, Szilvia Csadi, Xaniel
to purchase a specialised powered Vegas this year! Doku and Zandri Tanzarelle, along with
wheelchair for a child living with a charity runner Daniel Lindsay.
disability in the UK.

Spurred on by this target, The London
Striders, together with the support
of their colleagues, went on to raise
a staggering £18,000 for the charity,
which will enable three children in
specially selected regions of the UK to
regain their independence through the
provision of a powered wheelchair.

A presentation ceremony was hosted
by Tony Pearce, Managing Director
International Markets to recognise
the efforts of this wonderful team and
present an overwhelmed Linda Lindsay,
one of the founding members of CHIPS
Charity, with the cheque.

Prizes were awarded to the fastest runners, The runners put their best foot forward
Helen Nyberg-Mitroi and Jari Bolek who Samantha Brown, Marketing Manager International Markets
ran the half marathon in a speedy 1h 48
minutes and 1h 59 minutes respectively;
and also to Yogesh Modi, for single
handedly raising £9,000 for the Charity.

15INTERNATIONAL MARKETS

A BUSTLING SEASON
AT MAXIMS

GREAT GATSBY The Debutantes make their entrance
COMES TO
THE PALM London was bustling with festivity and good cheer in the
BEACH lead up to the holiday period and so too was Maxims.
Over the past few months, the club has treated
Putting on the style at The Palm Beach members and their guests to a number of in club
After all the meetings and auditions, The Palm events from Whisky Galore, which showcased ‘The
Beach Great Gatsby Showcase finally came to Best of British’ single malt whiskies, to Cabaret Soirée,
life on New Year’s Eve, when the casino was a celebration marking the first anniversary of the new
transformed into a roaring 1920’s scene. Maxims, complete with Can Can dancers and French
The show, complete with spectacular acts gastronomy. VIP players also put their skills to the test
including Fred Astaire and Ginger Rogers, and took part in a high stakes tournament to see who
Charleston Dancers and Charlie Chaplin, proved a would win the Maxims Roulette Masters. In fact, it was
huge hit with our customers, as did the sumptuous so popular that it’s set to become a regular event.
five course dinner that was enjoyed by guests To attract new players, Maxims partnered with the
in the restaurant. The logistics for this was no prestigious Russian Debutante Ball, one of the most
mean feat and our thanks go to the guys behind anticipated events in the cultural and social calendar,
the scenes, Colin and the Maintenance Crew, the attended by HRH Princess Michael of Kent. The club also
Kitchen Brigade and the Hospitality team. linked up with luxury boutique jewellers, Frost of London,
No party, however, can be complete without the for a recent press launch where
effort and hard work put in by all of the team. BRIT Award winner Ella Eyre
The costumes worn by Gaming, Reception, performed for guests.
Hospitality and the Cash Desk teams were
dazzling; but above all your enthusiasm and As a result, the team has
enjoyment of the evening all helped to create received fantastic feedback from members, guests and
a fantastic atmosphere and a truly memorable their corporate partners. We’d like to say a huge thank you
night for our customers. to all those involved in these events; your professionalism,
A BIG thank you to the entire team, and best enthusiasm and dedication make them such a triumph and
wishes for a wonderful 2016. we look forward to another successful year.
Richard Poyner, Club Director To find out more about Maxims Winter Events visit
www.maximsclub.com/events
Derek Mendonca, Club Director

Dealer Naomi Konya wearing jewellery
from Frost London with Ella Eyre

16 IN BRIEF

OUR DEALER
OF THE YEAR
SHOWS HIS
WINNING HAND

Genting’s Dealer of the Year Renato
Harvey believes confidence in his ability
and 15 years’ experience in the industry
played their part in his success.

“I was really excited to win the title. I’m Winner Renato Harvey (centre), Mark Brennan 2nd
now looking forward to competing in a (right) Adam Udall 3rd (left)
national final against other casino operators in London although I know it will
be tough,” he said. The National Casino Forum – organised competition will
select someone to represent the UK at a European championship in May.

Renato said: “I would advise colleagues thinking of taking part in the next
Dealer of the Year competition to be themselves, be confident, do as much
practice as you can beforehand and just enjoy the night.”

Judges recognised Renato’s approachable personality, technical skill and ability to engage with customers as qualities which
made him a winner. He puts them to good use at Genting International Casino at Resorts World Birmingham where he is based.

SPOT THE BALL

We know you all love a Wordsearch, but for this issue we thought we would
try something different, so welcome to our Spot the Ball competition.

It’s easy; just take a look at the Roulette Wheel (pictured right)
and tell us which number you think the ball has landed on for your
chance to win a case of Prosecco.

Send your chosen number, together with your name and contact
details by 29 April 2016 to Mark Duckham at
[email protected] or write to Mark Duckham,
Genting Casinos UK, Genting Club Star City, Watson Road,
Birmingham B7 5SA.

We will then spin our virtual Roulette Wheel and let the lucky winner
know. Where we have more than one entry for the same number,
the winning name will be pulled out of a hat. If no entry
correctly guesses the number, then we will draw entries
from the two neighbouring numbers either side.

WCOMINPENTITEIORN TDHATEEDSIAFORYR COPY DEADLINE: PUBLICATION DATE:
29 APRIL 2016 JUNE 2016
Congratulations to the
lucky winner of our To submit stories and photos from your casino
Christmas issue or department, please send content to :
[email protected]
crossword competition.

JAYNE EBY

GENTING CASINO COVENTRY
who receives a
case of Bottega.