Apology Letter to Customer

❖Apology letter to Customer
❖Important points while writing apology letter
❖Apology letter to customer - Sample

 When a client or customer is wronged it is
necessary to write an apology letter to
customer

 Full responsibility of the mistake committed
should be taken when apologizing to the
customer

 The apology should be heartfelt and at the
same time being professional is important

Following points should be taken into
consideration while writing apology letter

 Admit the wrong doings and apologize for
the same

 Offer an explanation of what happened
 Give a clear next step
 Follow up with the customer

Date__________
To,
customer’s Name
Company Name
Complete Address.
City & Pin Code

Sub : Seeking Apology from Customer
Dear Sir,
I am writing this letter to apologize for the mistake committed by me for not tendering the
hospitality which is the usual norm of our hotel. We regret for the discomfort caused to you.

We are attaching a coupon for free stay in our hotel as a gesture of goodwill. Kindly avail this.
coupon by 30th November 2019

I hope you will overlook our mistake and continue your association with us. We assure you of
best services and a strong long time relationship with you.

Thanks & Regards,
Name of the Hotel

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