Training Needs Analysis

Training Needs Analysis

an Overview

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Training Needs Analysis

Definition, Role & Requirement

Definition: Role:
Training Needs Analysis is defined as a The role of training needs analysis in HRM
systematic process of identifying which is to understand the difference between the
kind of training is required and provide current and desired performance of the
the details related to training employee
implementation
Requirement:
It is a first step towards helping employee to
improve their output at work

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Training Needs Analysis

Methods

• Direct observation - The training managers observe the Customer Direct Interviews
Feedback observation
working style of the employees. Focus
• Interviews- a face to face conversation about the way Assessmen Methods groups
ts/ of TNA
employee performs the job 3
• Focus groups- a brainstorming process to understand the surveys Others

skill gaps among the employee
• Assessments/surveys- effective and simple way to

identify the performance deficiencies in particular

department
• Customer Feedback- The direct feedback from the

customer indicates the specific work area which needs

improvement
• Others- few other methods of training need analysis such

as by reviewing relevant literature of the work area, with

the use of reports, records and work samples

Training Needs Analysis

Process Performance Gap Analysis
Root Cause Analysis
Step 1- Performance Gap Analysis Needs Analysis
The difference between the required and actual Recommendations
productivity of the organization

Step 2- Root Cause Analysis
Tto determine the basic issue behind the
performance gaps

Step 3- Needs Analysis
To design and implement the appropriate
intervention to resolve the performance issues

Step 4- Recommendations
An appropriate training solution is proposed

Training Needs Analysis

Objectives

Create a Enable Highlight the
appropriate employees to work quality
performance evaluate their issues in the
benchmark current skill sets organization

Objectives
Training Needs Analysis

Help the Ensure that Provide
organization to customer employee
set appropriate requirement opportunity to
goals and achieve is met upgrade skills
them

Training Needs Analysis

Components

Operational
Level

Organizational Individual
Level Level

Components
Training Needs

Analysis

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Training Needs Analysis

Advantages and Disadvantages

Advantages Disadvantages

• Determines the population which needs the training • A time consuming process
• Can be a costly affair for the company
most •Low employee response affects the effectiveness of
• Determines what kind of training is required
• Helps the company to direct resources towards right process
•Employee does not provide right information about
training programs
• Helps to improve their quality of services lack of skills.
• Helps to improve work productivity

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Training Needs Analysis

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