MODULE V3 20191201
PRE-NATURAL EXECUTIVE
ENTRY HANDBOOK
BASIC GUIDELINE + 300 SAMPLE QUESTIONS
NAME ______________________
PRE NE-ENTRY HANDBOOK
Table of Content
PART PAGE
COMPANY PROFILE 2–5
BEYOND STANDARDS 6
ORGANIZATION 7
PRODUCT
SAMPLE QUESTIONS 8 – 17
21 – 114
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Confi1dential
PRE NE-ENTRY HANDBOOK
Company Introduction
Cuckoo International (MAL) was established on 1 October 2014 to bring
Cuckoo Water Purifiers, Air Purifier and Rice Cooker to the Malaysian market.
Headed by the CEO Mr. Hoe Kian Choon (Mr. KC Hoe), who possesses over 10 years
of experience in the wellness industry, Cuckoo Malaysia achieved an astounding
200% growth within the first 1 year of operation, a tremendous record that has
not been bettered since.
Mr. KC Hoe and his team persevered in working towards their mission of
bringing happiness and wellness to the consumers. Mr. KC Hoe understands that a
good and innovative product is essential in starting a new business that caters to
the good standards of healthier living, and that's why he has chosen Cuckoo.
CUCKOO PHILOSOPHY
▪ In our quest to deliver satisfaction to our customers, and to enable our
users to have confidence in our brand and services, we have ingrained the
'BEYOND STANDARDS' philosophy into all that we do.
“BEYOND STANDARD”
CUCKOO VISION
▪ To become No.1 choice in healthy home appliances brand in Asia
CUCKOO MISSION
▪ To go beyond standards in all that we do.
▪ To bring happiness & wellness to Cuckoo consumers
▪ To grow the company organically and to become a socially responsible
organisation.
Copyright by Training & Development Department 2
PRE NE-ENTRY HANDBOOK
CUCKOO PROFILE
Official Establishment : October 1, 2014
Headquarters Addr : 16th Floor, Menara Bangkok Bank,
Laman Sentral Berjaya,
Distribution Centre Addr : No. 105, Jalan Ampang,
50450 Kuala Lumpur.
Call Centre Addr :
753 – Jalan Subang 3,
HQ No. : Taman Perindustrian Subang,
Official Website : 47610 Subang Jaya, Selangor.
Official Facebook :
Official Instagram : Ekocheras Office Suites
CEO : Level A-15-02 EkoCheras, No. 693, Batu 5,
CKI Paid Up : Jalan Cheras, 56000 Kuala Lumpur.
Authorized Capital :
Main Products : 1800 88 8181
cuckoo.com.my
Manufacturer : http://www.facebook.com/CuckooInternational
Cuckoo official
Mr KC, Hoe
RM 38, 287, 800 million
RM 25, 000, 000 million
Water Purifiers, Air Purifiers, Multi Cookers,
Kitchen Appliances
Cuckoo Electronics Co., Ltd
Copyright by Training & Development Department 3
PRE NE-ENTRY HANDBOOK
CUCKOO ORGANIZATIONAL CHART
CUCKOO FRIENDS 2019
Copyright by Training & Development Department 4
PRE NE-ENTRY HANDBOOK
Company Culture
CUCKOO SPIRIT (APPLAUSE)
Cuckoo Spirit
1 2 Go
Clap:
1, 2, 3, 4 (Slow clap);
1, 2 (Speed Up);
1, 2 (Speed Up);
Follow by a vigorous and high-spirited shout “CUCKOO”
*At the same time, raise your right hand to eye level and form a “C”!
CUCKOO HANDSHAKE
Copyright by Training & Development Department 5
PRE NE-ENTRY HANDBOOK
Cuckoo Beyond Standard
WATER BEYOND STANDARDS FILTER BEYOND STANDARDS
SERVICE BEYOND STANDARDS TECHNOLOGY BEYOND STANDARDS
Copyright by Training & Development Department 6
PRE NE-ENTRY HANDBOOK
Cuckoo Organization
NATURAL SALES DIVISION
NATURAL CARE SERVICE DIVISION COLLECTION ORGANIZATION
Copyright by Training & Development Department 7
PRE NE-ENTRY HANDBOOK
Product – Water Filtration
Copyright by Training & Development Department 8
PRE NE-ENTRY HANDBOOK
Product – Water Purifier
Copyright by Training & Development Department 9
PRE NE-ENTRY HANDBOOK
Product – Water Purifier
Copyright by Training & Development Department 10
PRE NE-ENTRY HANDBOOK
Product – Water Purifier
Copyright by Training & Development Department 11
PRE NE-ENTRY HANDBOOK
Product – Point of Entry
Unique Selling Point (USP)
• Simple maintenance – no backwash
• UF Filtration 0.01 micron- latest membrane-based technology
• Superior Technology – PVDF (hydrophilic, durable, ease cleaning &
maintenance)
• Ideal Choice for Landed Property & Condominium/Apartment
(Recommended Vertical)
• Water Saving Flushing Maintenance
• Safety Lock – Easy Operation & Easy Installation
• Environmentally Friendly – Durable All-Weather Maintenance
• Hassle- Free Auto Flushing System – Using Auto Timer
• PRIME Design – Anti-Rust with Stainless Steel Casing & Shape With No
Grooves For Bacteria Decomposition
Copyright by Training & Development Department 12
PRE NE-ENTRY HANDBOOK
Product – Air Filteration
Copyright by Training & Development Department 13
PRE NE-ENTRY HANDBOOK
Product – Air Purifier
Copyright by Training & Development Department 14
PRE NE-ENTRY HANDBOOK
Product – Multi-cooker
Copyright by Training & Development Department 15
PRE NE-ENTRY HANDBOOK
Product – Multi-cooker
Copyright by Training & Development Department 16
PRE NE-ENTRY HANDBOOK
Product – Smart Features MC
Copyright by Training & Development Department 17
PRE NE-ENTRY HANDBOOK
Product – Inductrio
Copyright by Training & Development Department 18
PRE NE-ENTRY HANDBOOK
300 SAMPLE
QUESTIONS
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf1i9dential
PRE NE-ENTRY HANDBOOK
Question Content
PART NUMBER OF PAGE
QUESTIONS
A : COMPANY PROFILE 21 – 25
15
B : BEYOND STANDARDS 15 26 – 30
C : ORGANIZATION 35 31 – 42
D : PRODUCT 227 43 – 110
E : PAYMENT PLAN 6 111 – 112
F : CUCKOO + APPS 5 113 – 114
TOTAL 303
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i0dential
THEORY ASSESSMENT – PART A
Company Profile
1. Where is Cuckoo product originated from?
Dari manakah produk Cuckoo berasal?
A. Taiwan B. Korea
A. Taiwan B. Korea
C. Japan D. Philippines
C. Jepun D. Filipina
2. When was Cuckoo Korea established?
Bilakah Cuckoo Korea ditubuhkan?
A. 2011 B. 1957
C. 1978 D. 1999
3. When was Cuckoo International (MAL) Sdn Bhd established?
Bilakah Cuckoo International (MAL) Sdn Bhd ditubuhkan?
A. Tuesday, 1 October, 2013 B. Saturday, 1 October, 2011
A. Selasa, 1 Oktober. 2013 B. Sabtu, 1 Oktober. 2011
C. Tuesday, 1 October, 2013 D. Wednesday, 1 October, 2014
C. Selasa, 1 Oktober. 2013 D. Rabu, 1 Oktober. 2014
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i1dential
THEORY ASSESSMENT – PART A
4. Who is the CEO of Cuckoo International (MAL) Sdn Bhd?
Siapakah CEO Cuckoo International (MAL) Sdn Bhd?
A. Mr Benny Tan B. Mr Toh Seng Lee
A. En. Benny Tan B. En. Toh Seng Lee
C. Mr KC Hoe D. Mr WH Mak
C. En. KC Hoe D. En. WH Mak
5. The following are Cuckoo products range in Malaysia except…
Berikut adalah jenis-jenis produk Cuckoo di Malaysia kecuali …
A. Water Purifier B. Air Purifier
A. Penapis Air B. Penapis Udara
C. Comforter D. Multi-cooker
C. Comforter D. Periuk Serbaguna
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i2dential
THEORY ASSESSMENT – PART A
6. What kind of service is provided by Cuckoo?
Apakah jenis perkhidmatan yang disediakan oleh Cuckoo?
A. Hairstyling every 4 months B. Filter change every 4 months
A. Pendandanan rambut setiap 4 B. Penukaran filter setiap 4 bulan
bulan D. Food delivery every 4 months
C. Engine oil change every 4 D. Penghantaran makanan setiap 4
months bulan
C. Penukaran minyak enjin setiap 4
bulan
7. Cuckoo product is Halal certified.
Cuckoo produk adalah disahkan Halal.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
8. Cuckoo product is not SIRIM certified.
Cuckoo produk tidak disahkan oleh SIRIM.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i3dential
THEORY ASSESSMENT – PART A
9. Cuckoo is holding 2 records in 2018 The Malaysia Book of Records
Cuckoo mempunyai dua rekod pada 2018 di The Malaysia Book of Records
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
10. What is NE Support Careline number?
Apakah nombor talian khidmat pelanggan NE (NE Support Careline)?
A. 03 3333 3333 B. 03 888 8888
C. 03 2603 3333 D. 01 2345 6789
11. What is Cuckoo Customer Careline number?
Apakah nombor Careline Pelanggan Cuckoo?
A. 1300 88 2525 B. 1300 888 333
C. 1400 88 8181 D. 1800 88 8181
12. Below are Cuckoo Brand Motive except…
Dibawah merupakan Cuckoo Brand Motif kecuali…
A. Love B. Happiness
C. Emotion D. Ahead
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i4dential
THEORY ASSESSMENT – PART A
13. If customer has an inquiry, he can email to ____________.
Jika pelanggan ada soalan, beliau boleh menghantar e-mel kepada
______________.
A. [email protected] B. [email protected]
C. [email protected] D. [email protected]
14. Customer can contact Cuckoo with the following options except…
Pelanggan boleh menghubungi Cuckoo dengan pilihan berikut kecuali...
A. Careline: 1800 88 8181 B. Email: [email protected]
A. Talian: 1800 88 8181 B. E-mel: [email protected]
C. Live Chat D. Pigeon Post
D. Live Chat D. Pos Merpati
15. What is the Cuckoo philosophy? B. Beyond Service
Apakah falsafah Cuckoo? D. Batman Beyond
A. Beyond Life
C. Beyond standards
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i5dential
THEORY ASSESSMENT – PART B
Beyond Standards
16. Which of the following is not Cuckoo Beyond Standards?
Antara berikut yang manakah bukan Cuckoo Beyond Standards?
A. Water Beyond Standard B. Filter Beyond Standard
A. Air Beyond Standard B. Penapis Beyond Standard
C. Waffle Beyond Standard D. Technology Beyond Standard
C. Wafel Beyond Standard D. Teknologi Beyond Standard
17. Cuckoo philosophy is 'Beyond Standards'.
Falsafah Cuckoo adalah 'Beyond Standards'.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
18. WHO stands for World Health Organization.
WHO bermaksud World Health Organization.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i6dential
THEORY ASSESSMENT – PART B
19. Which of the following are the sources of indoor air pollution?
Antara berikut yang manakah sumber pencemaran udara dalaman?
A. cigarette's smoke, pet dander, B. houseplants, vase
cooking gas
B. Tumbuhan di rumah, pasu
A. Asap rokok, bulu haiwan, gas
masak D. tv, radio
D. tv, radio
C. fish aquarium, ceiling fan
C. akuarium ikan, kipas syiling
20. Which of the following are NOT the source of indoor air pollution?
Antara berikut yang manakah BUKAN sumber pencemaran udara
dalaman?
A. cigarette's smoke B. pet dander
A. Asap rokok B. Bulu haiwan
C. cactus D. cleaning agents (detergent etc)
C. Kaktus D. Ejen pembersihan (peluntur,
pencuci lantai dan sebagainya)
21. Cigarette's smoke, pet dander, and cooking gas are the sources of indoor air
pollution.
Asap rokok, bulu haiwan, dan gas memasak adalah sumber pencemaran
udara dalaman.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
Copyright by Training & Development Department 27
THEORY ASSESSMENT – PART B
22. Cuckoo water contains mineral such as Calcium, Magnesium, Potassium
and Sodium
Air Cuckoo mengandungi mineral seperti Kalsium, Magnesium, Potassium
dan Sodium
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
23. Cuckoo water has no mineral.
Air Cuckoo tidak mengandungi mineral.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
24. Which of the following is the best pH for drinking water based on WHO?
Antara berikut manakah pH yang terbaik untuk air minuman berdasarkan
WHO?
A. pH 1.5 - 2.5 B. pH 6.5 - 9.5
A. pH 1.5 – 2.5 B. pH 6.5 – 9.5
C. pH 10 - 11 D. pH 1 - 14
C. pH 10 - 11 D. pH 1 - 14
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i8dential
THEORY ASSESSMENT – PART B
25. Cuckoo water pH is average pH 7.5.
pH air Cuckoo adalah purata pH 7.5.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
26. Which of the following is NOT cover under Cuckoo NCS package &
warranty?
Antara berikut yang manakah tidak tertakluk di bawah pakej & waranti
Cuckoo NCS?
A. Free labour fee B. Free filter change 4 months once
A. Kos buruh percuma B. Percuma penukaran Filter setiap
4 bulan
C. Repair damaged product done by D. Free 1-time relocation per year
human
C. Membaiki produk rosak akibat D. Percuma relokasi 1 kali Setiap
kecuaian manusia Tahun
27. “Average pH 7.5 & high mineral alkaline water” are statement for?
"Purata air alkali pH 7.5 dan tinggi mineral" adalah pernyataan untuk?
A. Water Beyond Standards B. Service Beyond Standards
C. Technology Beyond Standards D. Filter Beyond Standards
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf2i9dential
THEORY ASSESSMENT – PART B
28. What is not the right statement for Filter Beyond Standard?
Penyataan manakah yang tidak benar mengenai ‘Filter Beyond
Standards’?
A. 4 steps of filter B. 6 stages of filtration system
A. 4 langkah penapis B. 6 peringkat penapisan
C. Patented Natural & Nano D. Contain high minerals
Positive Filter
C. Natural & Nano Positive Filter D. Mengandungi mineral yang
Berpaten tinggi
29. What is the water pH for cuckoo alkaline water?
Apakah bacaan pH bagi air alkali Cuckoo
A. Average pH 6.5 B. Average pH 7.5
A. Purata pH 6.5 B. Purata pH 7.5
C. Average pH 8.5 D. Average pH 7
C. Purata pH 8.5 D. Purata pH 7
30. What are the important minerals that can be found in Cuckoo alkaline
water?
Apakah mineral penting yang terdapat dalam air beralkali Cuckoo?
A. Calcium & Magnesium B. Mercury & Iron
C. Lead & Nitrogen D. Fluoride & Potassium
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf3i0dential
THEORY ASSESSMENT – PART C
Organization
31. The sales agent in Cuckoo is known as…
Ejen jualan di Cuckoo dikenali sebagai...
A. Natural Executive (NE) B. Mineral Executive (ME)
C. Natural Consultant (NC) D. Mineral Consultant (MC)
32. Natural Executive (NE) is in charge of…
Natural Executive (NE) bertanggungjawab dalam...
A. Maintenance B. Sales
A. Penyelenggaraan B. Jualan
C. Collection D. Installation
C. Pengumpulan D. Pemasangan
33. Which of the following is the correct sequence for Natural Sales Division
hierarchy?
Antara berikut yang manakah susunan yang betul untuk hierarki Natural
Sales Division?
A. NE, NCM, NM, NCO B. NE, NM, NCO, NCM
C. NCO, NM, NE, NCM D. NE, NM, NCM, NCO
34. Natural Executive (NE) is allowed to do sales all across Malaysia.
Natural Executive (NE) dibenarkan melakukan jualan di seluruh Malaysia.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf3i1dential
THEORY ASSESSMENT – PART C
35. Can someone without Malaysia citizenship become Natural Executive (NE)
in Malaysia?
Bolehkah seseorang tanpa kewarganegaraan Malaysia menjadi Natural
Executive (NE) di Malaysia?
A. Yes B. No
A. Ya B. Tidak
C. Not sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
36. Do you need to pay to become Natural Executive (NE)?
Adakah anda perlu membayar untuk menjadi sebagai seorang Natural
Executive (NE)?
A. Yes B. No
A. Ya B. Tidak
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
37. Can Natural Executive (NE) accept physical cash from the customer?
Bolehkah Natural Executive (NE) menerima wang tunai daripada
pelanggan?
A. Yes B. Yes but only for booking
A. Ya B. Ya tapi untuk tempahan saja
C. No D. None of the above
C. Tidak D. Tiada yang di atas
Copyright by Training & Development Department 32
THEORY ASSESSMENT – PART C
38. How much is the fee to become Natural Executive (NE)?
Berapakah yuran yang dikenakan untuk menjadi seorang Natural Executive
(NE)?
A. RM 20.00 B. RM 75.47
C. RM 150.00 D. None of the above
39. Natural Executive (NE) is only allowed to do sales in their own state.
Natural Executive (NE) hanya dibenarkan membuat jualan di negeri mereka
sendiri.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
40. “Install the Cuckoo product & ICS” are main job task for Cuckoo Natural
Doctor.
Tugas utama bagi Cuckoo Natural Doctor adalah “pemasangan produk
Cuckoo dan ICS”.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf3i3dential
THEORY ASSESSMENT – PART C
41. The main job task for Cuckoo Natural Doctress (NDS) are doing direct sales
& service Cuckoo product.
Tugas utama bagi Cuckoo Natural Doctress (NDS) adalah jualan langsung
dan servis produk Cuckoo.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
42. Natural care service visitation for indoor water purifier is every ________
months.
Lawatan Natural Care Service untuk mesin penapis air dalaman adalah
setiap ________ bulan.
A. 4 B. 5
C. 6 D. 7
43. Natural care service visitation for air purifier is every ________ months.
Lawatan Natural Care Service untuk mesin penapis udara adalah setiap
________ bulan .
A. 4 B. 5
C. 6 D. 7
44. Natural care service visitation for multi-cooker is every ________ months.
Lawatan Natural Care Service untuk multi-cooker adalah setiap ________
bulan .
A. 4 B. 5
C. 6 D. None of the above
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf3i4dential
THEORY ASSESSMENT – PART C
45. Natural care service visitation for Inductrio is every ________ months.
Lawatan Natural Care Service untuk Inductrio adalah setiap ________
bulan .
A. 4 B. 5
C. 6 D. 7
46. The installation is conducted by professionally-trained Natural Doctor (ND).
Pemasangan akan dijalankan oleh Natural Doctor (ND) profesional yang
terlatih.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
47. The periodic servicing is conducted by professionally-trained Natural
Doctress (NDS).
Perkhidmatan setiap tempoh masa tetap dijalankan oleh Natural Doctress
(NDS) yang professional.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
Copyright by Training & Development Department 35
THEORY ASSESSMENT – PART C
48. The Natural Care Service team consists of Natural ________ & Natural
________.
Pasukan Natural Care Service terdiri daripada Natural ________ & Natural
________.
A. Policeman, Policewoman B. Waiter, Waitress
C. Doctor, Doctress D. Actor, Actress
49. What does ND stand for?
Apakah maksud ND ?
A. Natural Executive B. Nursing Doctor
C. Natural Doctor D. Supernatural Doctor
50. What does NDS stand for?
Apakah maksud NDS ?
A. Natural Executive B. Nursing Doctress
C. Natural Doctress D. Supernatural Doctress
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf3i6dential
THEORY ASSESSMENT – PART C
51. Natural Doctor (ND) main job scope is…
Skop utama kerja Natural Doctor (ND) adalah ...
A. Sales B. Collection
A. Jualan B. Pengumpulan
C. Repairing car D. Installing Cuckoo Product
C. Membaiki Kereta D. Memasang produk Cuckoo
52. Natural Doctor (ND) is allowed to do electrical wiring at customer's house as
long as he is certified electrician.
Natural Doctor (ND) dibenarkan melakukan pendawaian elektrik di rumah
pelanggan asalkan ia juruelektrik bertauliah.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
53. Natural Doctress (NDS) main job scope is…
Skop utama kerja Natural Doctress (NDS) adalah ...
A. Sales B. Collection
A. Jualan B. Pengumpulan
C. Servicing Cuckoo Product D. Repairing car
C. Servis Produk Cuckoo D. Membaiki Kereta
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf3i7dential
THEORY ASSESSMENT – PART C
54. Natural Doctress uses ________ sterilizer to sterilize customer's product
from microorganisms.
Natural Doctress menggunakan ________ sterilizer untuk mensterilkan
produk pelanggan daripada mikroorganisma.
A. Grill B. Fry
A. Bakar B. Goreng
C. Roast D. Steam
C. Panggang D. Stim
55. Natural Doctress use Roast sterilizer to sterilize product from
microorganisms.
Natural Doctress (NDS) menggunakan pensterilan panggang untuk
mensterilkan produk pelanggan dari mikroorganisma.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf3i8dential
THEORY ASSESSMENT – PART C
56. Natural Doctress (NDS) uses Electro ________ to sterilize the tank of selected
water purifiers.
Natural Doctress (NDS) menggunakan Elektro ________ untuk mensteril
tangki penapis air yang terpilih.
A. Energizer B. Organizer
C. Sterilizer D. Appetizer
57. Natural Doctress (NDS) uses Electro Energizer to sterilize the tank of
selected water purifiers.
Natural Doctress (NDS) menggunakan Electro Energizer untuk mensteril
tangki penapis air yang terpilih.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
Copyright by Training & Development Department 39
THEORY ASSESSMENT – PART C
58. How many NCS Point Check for Cuckoo indoor water purifier?
Berapakah jumlah NCS Pointcheck untuk penapis air dalaman Cuckoo?
A. 6 B. 8
C. 12 D. 15
59. How many NCS Point Check for Cuckoo Prime X1?
Berapakah jumlah NCS Pointcheck untuk Cuckoo Prime X1?
A. 6 B. 8
C. 12 D. 15
60. How many NCS Point Check for Cuckoo air purifier?
Berapakah jumlah NCS Pointcheck untuk penulenan udara Cuckoo?
A. 6 B. 8
C. 12 D. 15
61. How many NCS Point Check for Cuckoo Inductrio?
Berapakah jumlah NCS Pointcheck untuk Cuckoo Inductrio?
A. 6 B. 8
C. 12 D. 15
CCooppyryigrhitgbhytTbrayiniTnrga&inDienveglo&pmDenetvDeelpoaprtmmeennt t Department Private & Conf4i0dential
THEORY ASSESSMENT – PART C
62. How many NCS Pointcheck for Cuckoo multi-cooker?
Berapakah jumlah NCS Pointcheck untuk Cuckoo multi-cooker?
A. 8 B. 12
C. 15 D. None of the above
63. Customer is allowed to install product on his own, right after purchasing
process.
Pelanggan dibenarkan memasang produk sendiri, selepas proses
pembelian.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
64. Does Cuckoo water purifier come with water pump in the package?
Adakah penapis air Cuckoo didatangkan bersama dengan pam air dalam
pakej?
A. Yes B. No
A. Yes B. No
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
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THEORY ASSESSMENT – PART C
65. Within active warranty period, customer can enjoy free 1-time relocation-
installation per year.
Dalam tempoh jaminan aktif, pelangan boleh menikmati percuma
permasangan pemindahan setiap tahun.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang di atas
66. Collection Advisor (CA)'s main job scope is…
Skop utama kerja Collection Advisor (CA) adalah...
A. Installation B. Collection
A. Pemasangan B. Pengumpulan
C. Sale D. Service
C. Jualan D. Servis
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42
THEORY ASSESSMENT – PART D
Products
67. Name the product below
Namakan produk di bawah
A. Choco Top B. Prince Top
C. Queen Top D. King Top
68. Name the product below
Namakan produk di bawah
A. Choco Stand B. Prince Stand
C. Queen Stand D. King Stand
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THEORY ASSESSMENT – PART D
69. Name the product below
Namakan produk di bawah
A. Cushion Top B. Fusion Top
C. Mele Top D. Fashion Top
70. Name the product below
Namakan produk di bawah
A. Choco Stand B. Prince Stand
C. Queen Stand D. King Stand
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THEORY ASSESSMENT – PART D
71. Name the product below
Namakan produk di bawah
A. Xcel B. Word
C. PowerPoint D. Accel
72. Name the product below
Namakan produk di bawah
A. Isee Top B. Iris Top
C. Ice Top D. Irish Top
73. Name the product below
Namakan produk di bawah
A. Icome B. Island
C. Iswear D. Icon
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THEORY ASSESSMENT – PART D
74. Name the product below
Namakan produk di bawah
A. Rock B. Balad
C. Jazz D. Pop
75. Name the product below
Namakan produk di bawah
A. Choco Top B. Prince Top
C. Queen Top D. King Top
76. Name the product below
Namakan produk di bawah
A. Marvel B. Avengers
C. Maleficient D. Mark IV
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THEORY ASSESSMENT – PART D
77. Name the product below
Namakan produk di bawah
A. Optimus Prime B. Prime XI
C. Prime Minister D. Premier
78. What is the correct sequence of water purifier's filter arrangement.
Apakah susunan yang betul bagi filter dalam penapis air Cuckoo?
A. Sediment filter, Pre-carbon B. Pre-carbon filter, Sediment
filter, Nano Positive filter and filter, Natural filter and Nano
Natural filter Positive filter
C. Sediment filter, Pre-carbon D. Nano Positive filter, Sediment
filter, Natural filter and Nano filter, Pre-carbon filter and Natural
Positive filter filter
79. Which Cuckoo filters are patented?
Water filter Cuckoo yang manakah dipatenkan?
A. Sediment & Pre-carbon B. Natural & Nano Positive
C. Sediment & Natural D. Pre-carbon & Nano Positive
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THEORY ASSESSMENT – PART D
80. Which of the following filter is responsible to remove odors and chlorine?
Antara filter berikut, yang manakah bertanggungjawab untuk menapis
bau dan klorin?
A. Sediment filter B. Pre-carbon filter
C. Natural filter D. Nano Positive filter
81. Which of the following filter is responsible to remove sand, soil, dust, rust
and dirt?
Antara filter berikut, yang manakah bertanggungjawab untuk menapis
pasir, tanah, habuk, karat dan kotoran?
A. Sediment filter B. Pre-carbon filter
C. Natural filter D. Nano Positive filter
82. Which of the following filter is responsible to remove heavy metals?
Antara filter berikut, yang manakah bertanggungjawab untuk
menyingkirkan logam berat?
A. Sediment filter B. Pre-carbon filter
C. Natural filter D. Nano Positive filter
83. Which of the following filter is responsible to remove bacteria, virus and
fungi?
Antara filter berikut, yang manakah yang bertanggungjawab untuk
menapis bakteria, virus dan kulat?
A. Sediment filter B. Pre-carbon filter
C. Natural filter D. Nano Positive filter
84. Which of the following filter is responsible to supply minerals?
Antara filter berikut, yang manakah yang bertanggungjawab untuk
membekalkan mineral?
A. Sediment filter B. Pre-carbon filter
C. Natural filter D. Nano Positive filter
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THEORY ASSESSMENT – PART D
85. What is the filter replacement cycle for Sediment filter?
Apakah kitaran penggantian untuk Sediment filter?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan
86. What is the filter replacement cycle for Pre-carbon filter?
Apakah kitaran penggantian untuk Pre Carbon filter?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan
87. What is the filter replacement cycle for Natural filter?
Apakah kitaran penggantian untuk Natural filter?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan
88. What is the filter replacement cycle for Nano Positive filter?
Apakah kitaran penggantian untuk Nano Positive filter?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan
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