Cleaning and Preparing Guest Room, module 4

TOURISM

HOTEL AND RESTAURANT GENERAL SERVICE PROVIDER NCII

CLEAN AND PREPARE GUEST ROOM

Module 4

CLEANING AND
PREPARING
GUEST ROOM

LEARNER’S GUIDE
Code No. CLEANING AND PREPARING Date Developed Date Revised Page
JUNE 2004 JAN. 3, 2006
GUEST ROOM

HOW TO USE THIS
COMPETENCY BASED LEARNING MATERIALS (CBLM)

Welcome to the Module in Cleaning and Preparing Guest Room. This module
contains training materials and activities for you to complete.

The unit of competency “Clean and Prepare Guest Room” contains knowledge,
skills and attitudes required for Hotel and Restaurant General Service Provider. It is one
of the specialized modules at National Certificate level (NCII).

You are required to go through a series of learning activities in order to complete each
learning outcome of the module. In each learning outcome are Information Sheets and
Resources Sheets (Reference Materials for further reading to help you better understand
the required activities.) Follow these activities on your own and answer the self-check at the
end of each leaning outcome. You may remove a blank answer sheet at the end of each
module (or get one from your facilitator/trainer) to write your answers for each self-check. If
you have questions, don’t hesitate to ask your facilitator for assistance.

Recognition of Prior Learning (RPL)

You may already have some or most of the knowledge and skills covered in this learner’s
guide because you have:

• been working for some time
• already completed training in this area.

If you can demonstrate to your trainer that you are competent in a particular skill or
skills, talk to him/her about having them formally recognized so you don’t have to do the same
training again. If you have a qualification or Certificate of Competency from previous
training, show it to your trainer. If the skills you acquired are still current and relevant to the
unit/s of competency they may become part of the evidence you can present for RPL. If you
are not sure about the currency of your skills, discuss this with your trainer.

At the end of this module is a Learner’s Diary. Use this diary to record important
dates, jobs undertaken and other workplace events that will assist you in providing further
details to your trainer or assessor. A Record of Achievement is also provided for your
trainer to complete once you complete the module.

This module was prepared to help you achieve the required competency, in
Cleaning and Preparing Guest Room. This will be the source of information for you to
acquire knowledge and skills into his particular trade independently and at your own pace,
with minimum supervision or help from your instructor.

• Talk to your trainer and agree on how you will both organize the Training of this unit.
Read through the module carefully. It is divided into sections, which cover all the
skills, and knowledge you need to successfully complete this module.

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• Work through all the information and complete the activities in each section. Read
information sheets and complete the self-check. Suggested references are
included to supplement the materials provided in this module.

• Most probably your trainer will also be your supervisor or manager. He/She is there
to support you and show you the correct way to do things.

• Your trainer will tell you about the important things you need to consider when you
are completing activities and it is important that you listen and take notes.

• You will be given plenty of opportunity to ask questions and practice on the job.
Make sure you practice your new skills during regular work shifts. This way you will
improve both your speed and memory and also your confidence.

• Talk to more experienced workmates and ask for their guidance.

• Use the self-check questions at the end of each section to test your own progress.

• When you are ready, ask your trainer to watch you perform the activities outlined in
this module.

• As you work through the activities, ask for written feedback on your progress. Your
trainer keeps feedback/pre-assessment reports for this reason. When you have
successfully completed each element, ask your trainer to mark on the reports that
you are ready for assessment.

• When you have completed this module (or several modules), and feel confident
that you have had sufficient practice, your trainer will arrange an appointment with
registered assessor to assess you. The results of your assessment will be
recorded in your Competency Achievement Record.

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Program Content

Modular Unit GENERAL SERVICES
Module 1 PROVIDER
Module 2
Module 3 Providing Bell Services
Module 4
Module 5 Clean Comon Areas in Hotel/
Module 6 Resort and Restaurants

Carry Out Front Office
Operations

Cleaning and Preparing
Guest Rooms

Managing and Controlling
Room Reservation

Planning & Monitoring
Housekeeping Services

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SECTOR : TOURISM
QUALIFICATION : HOTEL AND RESTAURANT GENERAL SERVICE
PROVIDER NCII
UNIT OF COMPETENCY : Clean and Prepare Guest Room
Cleaning and Preparing Guest Room
MODULE :

INTRODUCTION:

This module covers cleaning and preparing guest room according to industry standard.

LEARNING OUTCOMES:

1. Identify and explain function of different cleaning tools and materials.
2. Perform the correct procedures in cleaning guest room.
3. Perform standard procedure in cleaning guest bathroom.
4. Perform standard procedures in checking guest room.
5. Prepare and maintain requisition and reports.
6. Handles guest complaints.

Assessment Criteria

1. Tools and equipment needed for cleaning guest room are identified according to its
functions.

2. Tools and equipment needed are classified according to uses.
3. Use of tools and equipment are demonstrated according to procedure.
4. Safe handling of cleaning disinfectant are observed according to safety hazard

standard and precautions.
5. Cleaning guest rooms performed according to set standards:

a. knock on door according to procedure
b. test light switches at the entry and turn-off
c. check linens and mini bar consumptions
d. remove room tray, tables, baskets and ash trays
e. clean windows, sliding doors, glass parts

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f. make up beds according to standard procedure
g. fixtures and furniture are dusted
h. amenities are replenished
i. carpets are vacuum cleaned
j. checklist are properly followed and observed
6. Soiled bathroom linens are stripped off and replaced according to set standard.
7. Waste basket are emptied and cleaned according to procedure.
8. Correct procedure in cleaning guest bathroom are performed according to set
standard.
9. Amenities are replenished.
10. Standard welcoming (greeting) statement are performed/observed according to
standard operation procedure.
11. Checking-in procedure of guests are performed properly.
12. Checklist of FO activities to ensure standard policy are followed.
13. Daily room attendant reports are prepared in accordance with the set standards.
14. Room status are maintained and observed according to industry standards.
15. Linen consumptions are reported and noted according to RA’s report.
16. Rooms supplies and materials are requested in accordance with RA’s
requisition form.
17. Lost and found items are reported to concerned department in accordance with
the SOP.
18. Proper handling of guest complaints observed.
19. Guest complaints reported to departments concerned.
20. Guests are informed of ctatus of complaint.

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Qualification : Hotel and Restaurant General Service Provider NCII

Unit of Competency : Clean and Prepare Guest Room

Module : Cleaning and Preparing Guest Room

Learning Outcome #1 : Identify and explain function of different cleaning tools
and materials

Assessment Criteria:

1. Tools and equipment needed for cleaning guest room are identified according to its
functions.

2. Tools and equipment needed are classified according to uses.
3. Use of tools and equipment are demonstrated according to procedure.
4. Safe handling of cleaning disinfectant are observed according to safety hazard

standard and precautions.

Resources: Tools, Supplies & Materials
Equipment & Facilities
1. Caddy 8. Rags
1. Workshop/Laboratory 2. Floor Polisher 9. Basket
3. Vacuum Cleaner 10. Sprayer
References: 4. Brooms 11. Disinfectants
5. Brushes 12. Consumables
6. Ladder 13. Basket
7. Cleaning Implements 14. Bedroom

Supplies

1. Crespo, Amelia M. and Roldan, Amelia S. HOUSEKEEPING MANAGEMENT.

2. Ligourin. HOTELAND MOTEL OPERATIONS.

3. Maslows, Abraham. MOTIVATION AND PERSONALITY.

4. Roldan, Amelia S. FRONT OFFICE PROCEDURES AND GUEST RELATIONS.

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Learning Outcome #1: Identify and Explain Functions of Different

Cleaning Tools and Materials

LEARNING ACTIVITIES SPECIAL INSTRUCTIONS
1. Familiarize with the
• Information Sheet #1-1:
different cleaning tools “Familiarization of the Different
and materials Cleaning Chemicals”

2. Perform Job Sheet #1-1 • Information Sheet #1-2:
3. Complete self-check “Familiarization with Cleaning
4. Refer to Model Answer Equipment”

• Information Sheet #1-3:
“Familiarization with Guest Supplies
and Amenities”

• Job Sheet #1-1:
“Identify Housekeeping Supplies
and Equipment According to Use”

• Self-Check #1-1

• Answer Key #1-1

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INFORMATION SHEET #1-1

FAMILIARIZATION WITH THE DIFFERENT CLEANING CHEMICALS

THE CLEANING CHEMICALS

1. All-Purpose Cleaner - applicable to all types of washable
surface.

Direction for Use:

a. To clean glass panels and mirrors.

Dilute one (1) part of all-purpose cleaner to 100 parts of water. Spray or
damp wipe. Rinse and dry with clean cloth.

b. To clean steel, rubber, fiberglass and formica

Dilute one (1) part of all-purpose cleaner to 75 parts of water. Spray or
damp wipe. Rinse and dry with clean cloth.

c. To clean painted walls, surfaces, floors and ceilings.

Dilute one (1) part of all-purpose cleaner to 50 parts of water. Spray,
damp wipe or mop. Rinse and dry with clean rag or mop.

Test areas to be serviced with dilutions. Stronger dilution may be
utilized to remove stubborn dirt and stains.

2. Wax Stripper or Remover - specifically formulated to loosen, break-up and
strip-off tough old waxes. Polymer floor finish sealer and build-ups from floor
surfaces.

Uses/Purposes:

a. To remove or strip-off water based emulsions, waxes.

Dilute one (1) part of wax stripper or remover to
12 parts of water.

b. To remove or strip-off polymer sealer/finish (complete wax) or heavy wax
build up.

Dilute one (1) part of wax stripper or remover to 4 parts of water.

c. For unusual stripping of wax build up on floor edges and corner.

Use pure concentrated wax stripper.

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3. Air-freshener - (liquid or aerosol) ready-to-use or no dilution
needed; clears air of stale and musty odors.

4. Toiler Bowl Cleansers - cleans, deodorizes, and
disinfects toilet bowl and urinal bowl.

5. Disinfectant - for use in eliminating and preventing
the growth of disease and odor-causing germs and bacteria.

6. Metal Cleaners and Polishers - clean and polish in
one operation. Remove discoloration.

7. Drain Cleaners - speed up clogged drains in emergencies.
(Clog opener).

8. Cleansers - contain chlorine bleach that kills germs, scours heavily soiled areas.

9. Degreasers - use to remove grease, oil, dirt, carbon, inks, mildews,
soils, and waxes.

10. Carpet Shampoo - a special detergent for cleaning carpet and upholstery.

11. Emulsion Wax - a buffable wax for resilient floors (vinyl, linoleum, rubber, tile)
and for concrete floor and marbles.

12. Polymer Sealer - a non-buffable wax highly recommended for vinyl flooring.

13. Solvent Wax - kerosene-based wax highly recommended for wood flooring.

14. Paste Wax - for stone flooring, wood and resilient floors.

15. Glass Cleaner - removes grease and dirt, leaves
surface streak free and smoother.

16. Furniture Polish - cleans, waxes, polishes,
and protects the furniture surface.
Removes and repels dirt smudges and stains.

17. Hand Soap - a liquid antiseptic soap for washing hands.

18. Carpet Stain Remover - cuts through and dissolves stains and spots.

19. Marble Cleaners - make marble shine and discourage spots.

20. Oxalic Acid - a bleach used in fabric and cleaning marbles.

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INFORMATION SHEET #1-2

FAMILIARIZATION WITH CLEANING EQUIPMENT

CLEANING SUPPLIES AND EQUIPMENT

1. Cleaning Supplies

a. Brooms and brushes
b. Mop buckets
c. Wringers
d. Wet mops
e. Mop handlers
f. Dust mops
g. Squeegees
h. Pads, bonnets and brushes

2. Cleaning Equipment housekeeper’s vacuum
burnisher
a Housekeeper’s cart
b. Housekeeper’s vacuum wet vacuum
c. Corridor’s vacuum
d. SPCE vacuum
e. Pile lifter
f. Wet vacuum
g. Electric broom
h. Single-disc broom machines
i. Burnishers
j. Automatic scrubbers
k. Wet-extraction system
l. Dry powder system
m. Convertible mobile shelving
n. Trash-handling equipment
o. Sewing machines

electric broom

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INFORMATION SHEET #1-3

FAMILIARIZATION WITH GUEST SUPPLIES AND AMENITIES

A. Guest Supplies Bath gel
Body powder
a. Amenities Colognes
b. Guest essentials Deodorant soap
c. Guest loan items Fabric wash
Face soap
B. Amenity Packages Hair conditioner
Loofa sponges
a. Bathroom Amenities Nail clippers
Aftershave Razors
Bath oil Sewing kit
Bubble bath Shaving creme
Cosmetics Shoe mit
Energy board
Face lotions
Face mud packs
Hand lotion
Mouthwash
Perfumes
Scissors
Shampoo
Shoe horn
Shower cap

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b. Guest Room Amenities

Bathrobes
Chocolates
Clothes sachet
Coffee maker
Cork screw
Expensive pens
Flowers
Free-in-room beverages
Free snacks
in-room movies
Luxury stationery
Quality pens

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JOB SHEET #1-1

TITLE: Identifying Housekeeping Supplies and Equipment According to Uses

Purpose: To identify the housekeeping supplies and equipment
and its uses.
Equipment, Tools and Materials: Paper, pen, clips, housekeeping cart, inventory list
Precautions: Some liquids may damage the skin. Exercise care in
handling these.

Procedures:

1. Secure a housekeeping cart. Requisition from stockroom the available
housekeeping supplies and equipment.

2. Group the supplies and equipment according to the following categories based
on its uses.

Group 1 - Cleaning Supplies
Group 2 - Cleaning Equipment
Group 3 - Cleaning Chemical
Group 4 - Guest Amenities

3. In a notebook, list all the items that you have included in each of the four groups.
Indicate the uses of each item in your list.

4. The instructor goes around rating the groupings as well as the individual uses of
each item.

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SELF-CHECK #1-1

Test 1. Identification.

____________ 1. Applicable to all types of washable surface.
____________ 2. Specifically formulated to loosen, break-up and strip-off tough old waxes.
____________ 3. Cleans air of stale and musty odor.
____________ 4. Use in eliminating and preventing the growth of disease- and

odor-causing germs and bacteria.
____________ 5. Clean and polish in one operation. Remove discoloration.

Test 2. Encircle the letter of the best answer.

1. Contain chlorine bleach that kill germs occurs heavily soiled.

a. Solvent wax c. Paste wax

b. Cleansers d. Glass cleaner

2. A liquid antiseptic soap for washing hands.

a. Hand soap c. Chlorine

b. Detergent d. Wax

3. Make marble shine and discourage spots.

a. Muriatic acid c. Marble cleaners

b. Furniture polish d. Oxalic acid

4. Kerosene-based wax highly recommended for wood flooring.

a. Solvent wax c. Oxalic acid

b. Wax paper d. Glass cleaner

5. A bleach used in fabric and cleaning marble.

a. Oxalic acid c. Carpet shampoo

b. Wax d. hand soap

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ANSWER KEY #1-1

Test 1.

1. All-purpose cleaner
2. Wax stripper or remover
3. Air freshener
4. Disinfectant
5. Metal cleansers

Test 2.

1. b
2. a
3. c
4. a
5. a

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Qualification : Hotel and Restaurant General Service Provider NCII

Unit of Competency : Clean and Prepare Guest Room

Module : Cleaning and Preparing Guest Room

Learning Outcome #2 : Perform the Correct Procedures of Cleaning
Guest Rooms

Assessment Criteria:

1. Cleaning guest rooms performed according to set standards:
a. knock on door according to procedure
b. test light switches at the entry and turn-off
c. check linens and mini bar consumptions
d. remove room tray, tables, baskets and ash trays
e. clean windows, sliding doors, glass parts
f. make up beds according to standard procedure
g. fixtures and furniture are dusted
h. amenities are replenished
i. carpets are vacuum cleaned
j. checklist are properly followed and observed

Resources: Tools, Supplies & Materials
Equipment & Facilities
1. Caddy 8. Rags
1. Workshop/Laboratory 2. Floor Polisher 9. Basket
3. Vacuum Cleaner 10. Sprayer
References: 4. Brooms 11. Disinfectants
5. Brushes 12. Consumables
6. Ladder 13. Basket
7. Cleaning Implements 14. Bedroom

Supplies

1. Crespo, Amelia M. and Roldan, Amelia S. HOUSEKEEPING MANAGEMENT.

2. Ligourin. HOTELAND MOTEL OPERATIONS.

3. Maslows, Abraham. MOTIVATION AND PERSONALITY.

4. Roldan, Amelia S. FRONT OFFICE PROCEDURES AND GUEST RELATIONS.

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Learning Outcome #2: Perform the Correct Procedures in

Cleaning Guest Room

LEARNING ACTIVITIES SPECIAL INSTRUCTIONS

1. Learn on standard guest • Information Sheet #2-1:
room routine cleaning “Standard Guest rooms Routine
procedures Cleaning Procedures”

2. Perform Job Sheet #2-1 • Job Sheet #2-1:
“Cleaning Guest Rooms”
3. Complete self-check
4. Refer to Model Answer • Self-Check #2-1

• Answer Key #2-1

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INFORMATION SHEET #2-1

STANDARD GUEST ROOM ROUTINE CLEANING PROCEDURE

A. Standard Pre-Cleaning Procedures
1. Enter “Time In” in your worksheet.
2. Leave door wide open.
3. Position the cart for more convenient use
4. Turn-on master switch (to check whether lights are functioning properly. Be sure to
switch off aircon–depending upon Hotel’s policy.
5. Draw back curtains/draperies to allow light to come in the room. Open windows for
airing purposes. Hotel policy is the guiding factor here (i.e. back the curtain on both
sides and open the window).

B. Standard Cleaning Procedures of the Guest Room

1. Empty trash bin.

2. Wipe trash bins and put underliners if needed. Put waste bins in their proper places.

3. Put all dirty glasses and ashtrays in the bathroom, ready for washing. (Place them in
the wash basin.)

4. Remove all soiled linens and bring in clean ones. Place clean linens on top of chairs,
tables, luggage rack for later use.

5. Pour cleaning disinfectant solution into the toilet bowl to allow solution to work before
proceeding to bedroom cleaning.

6. Go back to bedroom and make the bed first to present a neat appearance to the
room in case the guest suddenly decides to go back to the room.

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7. Do dusting procedures; use standard method in dusting.

8. Complete and replenish all supplies and amenities. Dusting procedures help in
checking for missing/lacking items including defects in the room.

9. Vacuum the bedroom and proceed to do the bathroom.

C. Standard Procedures for Cleaning the Bathroom

1. Thoroughly clean hand basin with disinfectant cleaning solution.
2. Soak in hot water and wash all dirty glasses. Allow to drip-dry.
3. Next clean ashtray. Set aside for drip-drying. Wipe properly.
4. Finish cleaning hand basin. Do not forget to clean pop-up. Wipe hand basin dry.

Close pop-up.
5. Clean mirrors.
6. Clean bath tub and shower walls, fixtures and shower curtains.
7. Clean toilet bowl in and out using a different cloth/sponge.

Do not use abrasive scouring pads as this damage porcelain finish of toilet bowl.
8. eplace both linens and amenities.
9. Clean bathroom flooring last, starting at the farthest end and finish at the door.
10. Leave bathroom doors slightly ajar to allow air to circulate and prevent odor

from forming.

D. Standard Post Cleaning Procedure

1. Make sure that everything is in order and that nothing was forgotten or overlooked in
the course of cleaning.

2. Enter “Time Out” on your worksheet.

Note:
Occupied room may take a little shorter time to clean especially if
guest is in the room.

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JOB SHEET #2-1

TITLE: DEMONSTRATION - Cleaning Guest Rooms

Purpose: To demonstrate and to perorm standard routine procedures
for cleaning guest rooms.
Equipment, Tools and Materials: Housekeeping carts with cleaning supplies.
Precautions: If guest is in the room make sure that his/her permission
is obtained.

Procedures:
A. Demonstrate the standard procedures for the following situations:

1. Pre-cleaning procedure
2. Cleaning of Guest Room
3. Cleaning of Bathroom
4. Post-cleaning Procedure
B. Using a score card, rate the outcome of the performance-demonstration of each one.

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SELF-CHECK #2-1

Test 1. True or False
___________ 1. Enter “Time In” in your worksheet.
___________ 2. Vacuum the walls.
___________ 3. Remove all soiled items and bring in clean ones, place on top of

refrigerator.
___________ 4. Enter “Time Out” on your worksheet.
___________ 5. Put all dirty glasses and ashtrays in the bedroom ready for washing.

(Place them into a wash basin.)
___________ 6. Do dusting procedure. Use standard method in dusting.
___________ 7. Do not empty the trash bins or wste bins.
___________ 8. Proper precautionary measures to be used when throwing away trash.
___________ 9. Standard positioning of cart.
___________ 10. Leave the door wide open.

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ANSWER KEY #2-1

Test 1. True or False

1. True
2. False
3. False
4. True
5. True
6. True
7. False
8. True
9. True
10. True

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Qualification : Hotel and Restaurant General Service Provider NCII

Unit of Competency : Clean and Prepare Guest Room

Module : Cleaning and Preparing Guest Room

Learning Outcome #3 : Perform Standard Procedures in Cleaning
Guest Bathroom

Assessment Criteria:

1. Soiled bathroom linens are stripped off and replaced according to set standard.
2. Waste basket are emptied and cleaned according to procedure.
3. Correct procedure in cleaning guest bathroom are performed according to set

standard.
4. Amenities are replenished.

Resources: Tools, Supplies & Materials
Equipment & Facilities
1. Wet Vacuum Cleaner
1. Workshop/Laboratory 2. Cleaning Agent/Cloth
3. Sprayer Gun
References: 4. Bathroom Supplies
5. Bathroom Linens
6. Consumables
7. Bath Mat

1. Crespo, Amelia M. and Roldan, Amelia S. HOUSEKEEPING MANAGEMENT.

2. Ligourin. HOTELAND MOTEL OPERATIONS.

3. Maslows, Abraham. MOTIVATION AND PERSONALITY.

4. Roldan, Amelia S. FRONT OFFICE PROCEDURES AND GUEST RELATIONS.

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Learning Outcome #3: Perform the Standard Procedures in

Cleaning Guest Bathroom

LEARNING ACTIVITIES SPECIAL INSTRUCTIONS
1. Familiarize with
• Information Sheet #3-1:
standard procedures in “Cleaning the Shower Curtain”
cleaning bathroom
• Information Sheet #3-2:
2. Perform Job Sheet #3-1 “Cleaning Wash Basin”
3. Complete self-check
4. Refer to Model Answer • Information Sheet #3-3:
“Cleaning Lavatory/Toilet”

• Information Sheet #3-4:
“Cleaning Bathtub and Shower Room”

• Job Sheet #3-1:
“Standard Procedures in Cleaning
the Guest Bathroom”

• Self-Check #3-1

• Answer Key #3-1

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INFORMATION SHEET #3-1

CLEANING THE SHOWER CURTAIN

Shower curtain fabrics today are mildew-proof and
machine washable. Those most often used are made of
either a woven nylon or a non-absorbent, heavy-duty vinyl
that does not flat when the shower is turned on and has no
hems and seams. Both types are available in many
colors and designs.

Cleaning a Vinyl Shower Curtain

Shower curtains are usually a part of the bath when there is no bath partitions.

1. Things you need for Cleaning the Shower Curtain:

a. Bucket
b. Dry rag
c. Sponge
d. All-purpose cleaner

2. Steps in Cleaning the Shower Curtain:

a. In a bucket half full of warm water add two ounces of all-purpose cleaner.
b. Gather the bottom of the shower curtain and soak it into the bucket with

an all-purpose cleanser.
c. Using the sponge, remove completely soap scum that cling to the shower

curtain.
d. Wipe dry with rag.
e. Drape shower curtain outside the tub.

Note:
The half-bucket full of warm water and 2 ounces

all-purpose cleaner is enough to clean the whole bathroom.

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INFORMATION SHEET #3-2

CLEANING WASH BASIN

The wash basin usually matches the bath in color. It should be sufficiently large for
guests to perform activities such as brushing and washing the face without splashing water
at its surrounding area.

Most wash basins are fitted into marble, laminated or plastic tops, which served as
vanity unit. There should be soap-wells to hold soap.

Cleaning a Wash Basin Fitted Into Marble Top
Remember the cleansing solution you used in cleaning shower curtains? You can

use it for cleaning the wash basin if you can start working right away. If not, here are the
things that you need for the job.

1. Things you need:
a. Half bucket full of warm water with
2 ounces of cleaning solution.
b. Sponge
c. Dry rag

2. Follow These Steps:
a. Remove hair, fluff, etc. from waste, chain and overflow.
b. Clean basin and surroundings with sponge wrung in cleaning liquid, paying
particular attention to soap wells underneath and round the base of the top.
c. Rub up tops and dry basin until it shines.

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INFORMATION SHEET #3-3

CLEANING LAVATORY/TOILET

The lavatory/toilet sometimes called the water closet (WC) pan may be made of marble
and ceramic tiles obtainable in various color. The WC pan may be cantilevered and should
be of the fully symphonic type and should be deep enough including the cistern.

Among the areas found in the bathroom, the lavatory needs different kind of
treatment. It has to be cleaned, sanitized and deodorized with toilet cleaners.

1. Use the appropriate toilet cleaner.

Toilet cleaners are crystalline, powdered or liquid and they rely on their acid content to
clean and keep the toilet bowl hygienic. It is the acid that removes metal stain e.g. lime
scale,. For ease in application, liquid toilet cleanser is preferable although you need to be
careful when you use it because the concentration may cause damage to the surface of the
pan/bowl.

2. Assemble your tools to facilitate cleaning.

You need to assemble the following tools, supplies and chemicals in maid’s caddy
before you can start cleaning the lavatory.

a. Maid’s caddy
b. Toilet cleanser
c. Dry towels, cloth
d. Rubber brush with container
e. Rubber glows (optional)
f. Bucket with warm water and 2 ounces of cleaning solution

(remember the one you have mixed for cleaning the shower curtain).

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27

3. Clean the lavatory.

Steps in Cleaning the Lavatory

a. Flush the lavatory.

After the first flush:
Sprinkle lavatory cleanser around inside of bowl.
Leave cleanser to work for as long as possible.

b. Wash outside of pedestal, both side of seat and lid and cistern disinfectant water.
Use part of the solution.

c. Buff up with a soft dry cloth. Brush inside of bowl.
d. Wipe around underside of surface rim of bowl.
e. Flush the lavatory.
f. Check for maintenance, loose seat and cover, flush, water running, toilet not

blocked, flush working.

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28

INFORMATION SHEET #3-4

CLEANING BATHTUB AND SHOWER ROOM

Baths come in various colors with soap dishes, grip handles and sometimes even
with anti-slip devices. Baths are frequently 5 1/2 to 6 ft. long by 2 1/2 ft. wide but vary in
depth. There should be ample toe space of the bottom of the side panel to prevent scratch-
ing and for easier cleaning.

Most bathrooms have showers sited over the bath, which are thermostatically con-
trolled in order to prevent scalding. A soap container on the wall and a shower screen and
curtain of a suitable length to hang well inside the bath shower is provided.

A. CLEANING A BATHTUB WITH SHOWER

1. Prepare the following tools:

a. Cleaning agent (some solution you mixed earlier in cleaning the shower
curtain)

b. Bath sponge
c. Clean discarded towels/cloth
d. Sprayer/Applicator

2. Steps in Cleaning a Bathtub with Shower:

a. Remove all soap and guest toiletries. Fill bath quarter full of hand-hot water,
apply cleaning agent and with bath.

b. Pay particular attention to chain an stopper, chrome fittings, outside of bath
and shower curtain.

c. Rinse all areas.
d. Dry the bath systematically with an old clean discarded towel. Check for

maintenance dripping taps, loose bath handles, chain and stopper attached
to bath, loose tiles, and water draining efficiently.

B. CLEANING A SHOWER ROOM

More and more hotels are now installing shower rooms as feature in the bathroom.
The walls may either be tiles or marble like the walls of the bathtubs. Hotels that can afford to
include a shower room often have installed sliding shower doors or one that swings on a
hinge for easy access and cleaning. This shower door may be made of glass or plastic
panels.

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29

The door installed on a shower room should be cleaned daily to prevent spotting or
soap build up. Under the circumstances, regardless of the build up, a scour pad, wire brush
or abrasive should be used on the glass, aluminum rails or plastic panels.

1. Prepare the following materials:

Again like in the other areas of the bathroom you need the following supplies,
tools and materials.

a. Cleaning agent (part of the solution you prepared for the cleaning of the shower
curtain)

b. Bath sponge
c. Clean discarded towels/cloth
d. Sprayer/Applicator

2. Steps in Cleaning the Shower Room

a. Remove all soaps and guest toiletries.
b. Spray/Apply cleaning agent with a bath sponge on tiles/marble walls.

Work systematically from top to bottom with an overlapping circular motion.
c. Wash and clean the showerhead and other faucet fixtures.
d. Rinse all the areas thoroughly.
e. Dry the walls, showerhead and fixture systematically with an old towel.
f. Dry the shower room floor starting from the farthest end toward the door.
g. Check for maintenance-dripping showerhead, loose faucet knob/handle,

loose tiles, water draining efficiently.

C. CLEANING BATHROOM FLOORS

Bathroom floors are made of the same materials as the bathroom walls, which is
either marble or tile.

You are now on the last leg of cleaning of the bathroom. You do not need additional
tools, supplies and materials here unless you prefer to use a dry mop rather than clean dis-
carded towels/cloth.

Procedure:

1. Wash marble/tile floor using the remaining solution in the bucket.

2. Dry mop or dry with clean discarded towel cloth starting from the farthest end of the
bathroom toward the door.

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30

JOB SHEET #3-1

TITLE: DEMONSTRATION- Standard Procedures in Cleaning the Guest Bathroom

Purpose: To demonstrate how to clean guest bathroom according to
standards.
Equipment, Tools and Materials: Maid’s caddy containing cleaning supplies.
Precautions: Some liquid cleaners may damage surfaces.
Use in moderation.

Procedures:

A. Divide the class into 6 groups. Each group is assigned one of the areas of the
bathroom to clean as follows:

Group I - The Shower Curtain
Group II - The Wash Basin
Group III - The Lavatory
Group IV - Bath tub
Group V - Shower Room
Group VI - Bathroom Floors

B. Have each one demonstrate their work assigned while the others observe.
A score card is kept to rate the quality of work done.

C. If there is enough time, you may shift roles.

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SELF-CHECK #3-1

Test 1.

1. What are shower curtains made of?
______________________________________________________________
______________________________________________________________

2. Name the supplies and materials needed in cleaning a shower curtain.
______________________________________________________________
______________________________________________________________

3. What is the formula in mixing cleaning solution?
______________________________________________________________
______________________________________________________________

4. Name the parts of a lavatory/toilet.
a. ___________________________________________________________
b. ___________________________________________________________
c. ___________________________________________________________
d. ___________________________________________________________

5. Describe the procedure in cleaning a lavatory/toilet.
______________________________________________________________
______________________________________________________________

6. What are the parts of a bath?
a. ___________________________________________________________
b. ___________________________________________________________
c. ___________________________________________________________

7. Describe the procedure in cleaning a bath with shower.
______________________________________________________________
______________________________________________________________

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ANSWER KEY #3-1

Test 1.

1. Shower fabrics today are mildew proof and machine washable. Those most often
used are made of either nylon or a non-absorbent materials.

2. Bucket, dry rag, sponge, all-purpose cleaner.

3. Toilet cleaners are crystalline, powdered or liquid and they rely on their acid content to
clean and keep toilet bowl hygiene.

4. a. Toilet cleanser
b. Dry towels
c. Rubber brush with container
d. Bucket with warm water and 2 ounces of cleaning solution

5. a. Flush the lavatory. After the first flush, sprinkle cleanser around inside of bowl
and leave cleanser to work for as long as possible.

b. Wash outside of pedestal both sides of seat and lid with disinfectant and
water.

c. Buff up with a soft dry cloth, brush inside of bowl.
d. Wipe around, underside of surface rim of bowl.
e. Flush the lavatory.
f. Check for maintenance, loose seat and cover, flush water running toilet not

blocked, flush working.

6. a. Floor
b. Basin
c. Lavatory

7. Sponge completely the bottom of shower curtain.
Sponge the tub tiles and fixture with solution and then dry so they shine.

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Qualification : Hotel and Restaurant General Service Provider NCII

Unit of Competency : Clean and Prepare Guest Room

Module : Cleaning and Preparing Guest Room

Learning Outcome #4 : Perform Standard Procedures in
Checking Guest Room

Assessment Criteria:

1. Standard welcoming (greeting) statement are performed/observed according to
standard operation procedure.

2. Checking-in procedure of guests are performed properly.
3. Checklist of FO activities to ensure standard policy are folowed.

Resources: Tools, Supplies & Materials
Equipment & Facilities
1. Brochures/Manuals
1. Workshop/Laboratory 2. Checklist Forms
3. Pens/Papers

References:
1. Crespo, Amelia M. and Roldan, Amelia S. HOUSEKEEPING MANAGEMENT.
2. Ligourin. HOTELAND MOTEL OPERATIONS.
3. Maslows, Abraham. MOTIVATION AND PERSONALITY.
4. Roldan, Amelia S. FRONT OFFICE PROCEDURES AND GUEST RELATIONS.

Code No. CLEANING AND PREPARING Date Developed Date Revised Page
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Learning Outcome #4: Perform Standard Procedures in

Checking Guest Room

LEARNING ACTIVITIES SPECIAL INSTRUCTIONS

1. Learn on standard • Information Sheet #4-1:
procedures in inspecting “Inspection of Guest Room”
guest rooms
• Information Sheet #4-2:
2. Learn on standard “Inspection of Bathroom”
procedures for inspection
of bathroom • Information Sheet #4-3:
“Room Boy’s Cart for Linens
3. Familiarize with room and Guest Room Amenities and
boy’s cart linens and Supplies”
guest room supplies.
• Job Sheet #4-1:
4. Perform Job Sheet #4-1 “To Demonstrate How to Properly
Inspect Guest Rooms to Ensure
5. Complete self-check that Everything is in Order”
6. Refer to Model Answer
• Self-Check #4-1

• Answer Key #4-1

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INFORMATION SHEET #4-1

INSPECTION OF GUEST ROOMS

A. Pre-inspection Standard Procedures
1. Have a checklist form on hand and a pen to take note of significant items needing
replacement, follow-up, or engineering service.

2. Activate the doorbell to check if there is anyone inside the room.

3. Turn on the lights and pull aside the curtains to ensure sufficient light. (Turn off the
lights as soon as lighting of the room from the open curtains is enough, for energy
conservation.)

B. Inspection of Guest Room

1. Start inspection clockwise or counterclockwise. Move from one item to the nearest
one so as not to miss anything.

2. Check the door frame, door knob, lockset, and door bolt for dust, and if they are in
good condition.

3. Check the closet door railing, shelves, micro switch, and bumpers for dust or for any
damage/defects needed for servicing.

4. Check the closet light to see if it is working, on when the closet door is opened, off
when the door is closed.

5. Check for the correct number of hangers. See to it that they are free from dust all
hooks facing one direction.

6. Check the shoehorn hook inside the closet with the shoe cloth and the shoehorn
hanging on it.

7. Check the slippers and the extra pillow inside the closet.

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8. Check drawers inside and outside for duster scratches. Check likewise the luggage
board and if it is firmly installed.

9. Check the condition of TV set. Switch to the different channels to see if the picture is
clear.

10. Check the dresser table and drawers for dust and trash. Check the wall lamps for
correct wattage.

11. Check the tent cards on top of the TV set, the laundry bags and list inside the
first drawer, to see if it is of the right quantity as per SOP, and free from writings.

12. Check the compendium and its contents if the stationery is not crumpled, free from
marks and of correct quantity as per SOP.

13. Check the vanity mirror and frame for marks, stains or dusts.

14. Check the dresser chair to see if it is in good condition, the wooden trash box free
from trash and dirt.

15. Check the thermo jug for clean water and ice, glasses free from watermarks.

16. Check the mini bar items and rack. Bottles, rack and price list should be free from
dust.

17. Check the window glass, window lock, windowsill, and curtains. Curtain hooks should
be complete and curtains run smoothly on the traverse rod.

18. Check the coffee table for dust and scratches. Ashtray on the top of the tables should
be free from dust and cigarette ashes and matches are to be placed on the right side
of the ashtray.

19. Check the F&B Security Tent Card. Reading materials underneath the coffee table
should be free from writing marks.

20. Check the easy chairs for stains, tear or dust. Floor lamp bulbs should have the
correct wattage and shades free from stains and dust.

21. Check the night table and the light switches. Check the radio and digital clock for
correct time. Night table lamps should have the correct wattage. Bulbs should be
free from dust. Shade of lamps should be stain and dust free.

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22. Check the flashlight, telephone directories, and Bible underneath the night table.

23. Check the picture frame and headboard. It should be free from dust. Picture frames
should be correctly positioned.

24. Check the condition of the bed sheets, stain and tear-free, tightly and neatly tucked in,
and properly mitered at the corners. Bed covers should also be free from stains and
tear, and should hang neatly and evenly at all sides.

25. Check the carpet under the bed for cleanliness.

26. Check the air-con thermostat control if it is functioning well.

27. Check the long view mirror if it is polished well. Mirror and entrance light frames
should be free from dust.

28. Check the carpet for stains, ceiling for cobwebs, baseboard for dust or scratches.

29. Close the light curtains entirely. Heavy curtains should open and reach only the
window frames (where the lock is). Proceed with the inspection of the bathroom.

Code No. CLEANING AND PREPARING Date Developed Date Revised Page
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INFORMATION SHEET #4-2

INSPECTION OF BATHROOMS

1. Check the lights and switches, door lock, door jamb and bumper.

2. Check the lavatory sink and the fucet knobs for cleanliness, pop-up if functioning well.
Check also the aerators.

3. Check the glasses, soap dish, facial tissue, amenity basketsm and the supplies on it.

4. Check the undersink for cleanliness and possible leaks.

5. Check the toilet tissues, stainless ashtray, toilet bowl, and the flusher, if functioning
well.

6. Check the bathtub is spotlessly clean. The bathtub drain and strainer should be free
from hair or dirt and ball stoppers scrubbed.

7. All towel bars, fixtures, curtain rod and safety bars should be well polished, free from
water marks and stains.

8. Check the walls if well scrubbed, including the soap receptacles edges and groves of
bathtubs.

9. Check the floor drain for dirt or hair. Floor drain strainer should also be polished and
complete with screws.

10. Check the bathroom flooring for strains, hair or dirt. Check the ceiling.

11. Check all towels. They should be free from stains or snags, properly folded and well
placed on towel racks/bars or basket (for washcloths).

12. Check the over-all appearance of the room. Spray air freshener and close the door.

Code No. CLEANING AND PREPARING Date Developed Date Revised Page
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INFORMATION SHEET #4-3

ROOM BOY’S CART LINENS AND GUEST ROOM AMENITIES AND SUPPLIES

A. Linen Supplies Quantity Per Cart

Linens 15 pieces
15 pieces
1. Bath towels 14 pieces
2. Hand towels Floor supervisor’s discretion
3. Bath mat 16 pieces
4. Wash cloth 15 pieces
5. Pillow case
6. Bed sheets

B. Guest Room Amenities

Guest Room Amenities Quantity Per Cart

1. “Do Not Disturb” sign 5 pieces
2. Door knob menu 5 pieces
3. Room service menu 5 pieces
4. Shoe cloth 5 pieces
5. Shoe horn 2 pieces
6. Laundry bag 20 pieces
7. Laundry list 20 pieces
8. Dry cleaning list 20 pieces
9. Pressing list 20 pieces
10. Stationeries 20 pieces
11. Air mail envelope 10 pieces
12. Ordinary envelope 10 pieces
13. Post card 10 pieces

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14. Telex form 10 pieces
15. Security booklet 2 pieces
16. Lodging agreement 2 pieces
17. Where to find me 10 pieces
18. Word of caution 2 pieces
19. Guest comment 5 pieces
20. Guest ball pen 10 pieces
21. Stancaps 10 pieces
22. Glasses 4 pieces
23. Ash tray 2 pieces
24. Matches 20 pieces
25. Telephone info. booklet 5 pieces
26. Memo pad 10 pieces
27. Bath soap 20 pieces
28. Hair shampoo 15 pieces
29. Hair conditioner 15 pieces
30. Bubble bath 15 pieces
31. Morning kit 6 pieces
32. Sewing kit 5 pieces
33. Shower cap 5 pieces
34. Cotton buds 5 pieces
35. Shaver (disposable) 2 pieces
36. Soap dish 2 pieces
37. Sanitary bag 5 pieces
38. Facial tissue 6 boxes
39. Toilet tissue 6 rolls
40. Slippers 2 pairs

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C. Cleaning Supplies

Cleaning Supplies Quantity Per Cart

1. Air freshener 1 sprayer

2. All-purpose cleaner 1 sprayer

3. Insect spray 1 tin

4. Water bowl cleaner 1 bottle

5. Glass cleaner 1 sprayer

6. Shine-up 1 tin

7. Metal polish 1 tin

8. Toilet brush 1 piece

9. Hand brush 1 piece

10. Bottle brush 1 piece

11. Scouring pad 1 pieces

12. Foam (for cleaning glasses 1 pieces

13. Trash bag 1 pieces

14. Rags - Flannel (blue) 2 pieces

1 for dusting furniture

1 for mirrors and windows

Damaged towel 5 pices
Bird’s Eye (White) 2 pieces

15. Bulbs - 75 watts 2 pieces
100 watts 2 pieces
25 watts 2 pieces

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JOB SHEET #4-1

TITLE: DEMONSTRATION - To demonstrate How to Properly Inspect Guest Rooms
to Ensure That Everything is in Order

Purpose: To make sure that everything is in order in the guest room.
Equipment, Tools and Materials: Roomboy’s cart with supplies, checklist, ballpen
Precautions: The inspection should be thorough. Nothing should be
left to chance.

Procedures:

After the previous exercises, it is now the job of the room supervisors to ensure that
everything is in order. Demonstrate how this job is done. (The procedures are in this
module.)

A. Each of the following areas may be assigned one supervisor to role play how to
properly inspect the guestrooms.

Area 1 - Guest Room
Area 2 - Bathroom
Area 3 - Room Boy’s Cart

B. Role are to be shifted to enable everyone to role play the tasks of supervisor in all
areas.

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43

SELF-CHECK #4-1

Test 1. True or False
____________ 1. Activate the doorbell to check if there is anyone inside the room.
____________ 2. Have an evaluation form or checklist form on hand and pen to take note

of significant items needing replacement, follow up or engineering
service,
____________ 3. Start inspection lengthwise, move from one item to the nearest one so
as not to miss anything.
____________ 4. Check the perfume inside the closet.
____________ 5. Check the shoe horn hook inside the comfort room with the shoe cloth
and the shoehorn hanging on it.
____________ 6. Check the condition of the TV set , switch the different channels to see
if the picture is clear.
____________ 7. Check the dresses table and drawers for dust and trash. Check the
wall lamps for correct wattage.
____________ 8. Check the vanity mirror and frame for marks, stains and dust.
____________ 9. Check the carpet over the bed for cleanliness.
____________ 10. Check the light and switches, door lock, door jamb and bumper.

Code No. CLEANING AND PREPARING Date Developed Date Revised Page
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ANSWER KEY #4-1

Test 1.

1. True
2. False
3. False
4. False
5. False
6. True
7. True
8. True
9. False
10. True

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Qualification : Hotel and Restaurant General Service Provider NCII

Unit of Competency : Clean and Prepare Guest Room

Module : Cleaning and Preparing Guest Room

Learning Outcome #5 : Prepare and Submit Requisition and Reports

Assessment Criteria:

1. Daily room attendant reports are prepared in accordance with the set standards.
2. Room status are maintained and observed according to industry standards.
3. Linen consumptions are reported and noted according to RA’s report.
4. Rooms supplies and materials are requested in accordance with RA’s requisition

form.
5. Lost and found items are reported to concerned department in accordance with

the SOP.

Resources: Tools, Supplies & Materials
Equipment & Facilities
1. Housekeeping Forms
1. Workshop/Laboratory 2. Pens, Paper/Stationery
3. Brochures/Manuals

References:
1. Crespo, Amelia M. and Roldan, Amelia S. HOUSEKEEPING MANAGEMENT.
2. Ligourin. HOTELAND MOTEL OPERATIONS.
3. Maslows, Abraham. MOTIVATION AND PERSONALITY.
4. Roldan, Amelia S. FRONT OFFICE PROCEDURES AND GUEST RELATIONS.

Code No. CLEANING AND PREPARING Date Developed Date Revised Page
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Learning Outcome #5: Prepare and Maintain Requisition and Reports

LEARNING ACTIVITIES SPECIAL INSTRUCTIONS

1. Learn on roomboy/ • Information Sheet #5-1:
chambermaid productivity “Roomboy/Chambermaid
analysis Productivity Analysis”

2. Familiarize with • Information Sheet #5-2:
room attendant’s daily “Room Attendant’s Daily
productivity report Productivity Report”

3. Familiarize with • Information Sheet #5-3:
daily guestroom “Daily Guestroom Amenities
amenities consumption Consumption Report”
report
• Information Sheet #5-4:
4. Learn on losses and “Losses and Breakages Control
breakages control sheet Sheet”

5. Perform Job Sheet #5-1 • Job Sheet #5-1:
“Filling Up Reports and Forms’
6. Complete self-check
7. Refer to Model Answer • Self-Check #5-1

• Answer Key #5-1

Code No. CLEANING AND PREPARING Date Developed Date Revised Page
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INFORMATION SHEET #5-1

ROOMBOY/CHAMBERMAID PRODUCTIVITY ANALYSIS
Sample form for Monitoring Staff Productivity

Roomboy/Chambermaid Productivity Analysis

Department: ___________ Housekeeping supervisor ________________ Period covered ___________

DATE ROOM NO. OF ROOMS OTHER SIDE DUTIES TOTAL ROOMS SIDE DUTIES REMARKS -
ASSIGNED
ATTENDANT FOR MAKE UP MADE UP ACCOMPLISHED QUALITY OF WORK

SCORING KEY (for the remarks portion): Assessed by:

5 excellent - room make up satisfies all requirements ____________________
and standards in terms of thoroughness, Housekeeping Supervisor
quality of cleaning, order and complete-
ness of amenities.

4 very good - above average requirements

3 good - acceptable but needs slight improvement,
minor deviations

2 fair - little below average or normal require-
ments, some deviations noted

1 poor - far behind average requirements, a lot of
deviations, a lot of devitaions from
standards

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INFORMATION SHEET #5-2

ROOM ATTENDANT’S DAILY PRODUCTIVITY REPORT

Sample Form for Monitoring Daily Productivity of
Room Attendats/Roomboys

Room Attendant’s Daily Productivity Report

Name of Room Attendant:_______________________ Date _______________
Assigned to (Room Nos.) _______________________

Room No. Room Status TIME Remarks
Start Finish

Use the following code for room status:

OD - occupied dirty VD - vacant dirty OC - occupied clean
VC - vacant clean VR - vacant ready OOO - our of order

Total number of rooms completed or made up _______
Number of rooms not made up _______
Other side duties accomplished ________________________________

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