form 4 bahasa inggeris tingkatan 4

Managers are people who allocate Who are managers (2marks) 3 Managerial Skills (9 marks) Technical skills-
resources, assign task and monitoring What is management (5 marks) Skills needed to accomplish a specific task.
employees 10 Managerial Roles (20 marks) Job-specific knowledge).Combination of
1. Interpersonal Roles formal education, training and on the job
Management is 2 or more people work 2. Informational Roles experience.Essentials for first-line managers
together to achieve business goals 3. Decisional Roles
efficiently and effectively. Human Skills/ Interpersonal Skills-
Efficient means use the least input to Interpersonal Roles Abilities to interact and communicate
produce more output a. Figurehead- manager perform certain legal successfully with other
Effective means complete the activities responsibilities that employees expect persons.Communicate, lead and motivate
correctly in order to achieve business goal managers to fulfill. eg: meeting employees.Essentials for all level of
b. Leader- monitoring and motivating to managers.
Nature Of Management improve the employee's performance.
Chapter 1 c. Liaison- communicate with internal and Conceptual Skills- Allow managers to view
external members of the organizations. the organization as a whole by creating
4 Management Functions (POLC)- 12 marks business goals.Most important for top
Informational Roles managers.
Planning- Defining goals, establishing a. Monitor- manager collect information and
1. Top Management- 3 Levels of Management (15 marks) strategy and developing plans to coordinate by researching and choosing useful
activities. information.
The highest level manager holds the For example, Mr. A is CEO at ABC Co. He b. Disseminator- passes the information to
position of CEO, CFO. Responsible to create creates business goals for his business. the subordinates/appropriate individuals.
business goals and scanning the business c. Spokesperson- on behalf organizations,
environment for opportunities and threats. Organizing-deOrganizintermines the task manager communicate the information about
Eg: new regulation, customer preference, and assign the task to employees according the organization to the outside of
economic condition. to plan organization ex: customers
For example, Mr. A create the task and assign
2. Middle Managers- it to employees in his company. Decisional Roles
Holds the positions of Regional Manager, a. Entrepreneur- process improvement,
Branch Manager.-Responsible for translating Leading-Lead, monitoring and motivating improve productivity.
the goals set by top management into employees to do work. b. Disturbance handler- Initiates corrective
specific details.Develop separate goals for For example, Mr. A always monitoring and action when the organization faces
their own business units but align with motivating his employees to do work. important, unexpected disturbance.
business goals. c. Resource allocator- fulfill responsibility for
Controlling- Taking corrective actions if the allocation of organizational resources
3. First Line Managers- planning or goals are not achieved. d. Negotiator- represents organization in
For example, Mr. A will measure and taking negotiation, and look out for the best
Holds the position of Branch Manager or corrective action when his business' goal is interest for organizations.
Supervisor. Directly oversee non-managerial not achieved.
employees and conducting training,
instructing employees and scheduling the
employees.