OUR SERVICE Places that Work, Think and Give: Good to go Raised awareness - contingency plan Critical issue - action immediately Getting to the Site Notes Days Check In Living Quarters Crib Meals Eating Meals Tavern and Retail Checkout Remote Working Mon Tue Wed Thur Fri Sat Sun ISS Service Team Gym and Lifestyles PEOPLE MAKE PLACES Board 1 ©ISS Team Board • Version 3.0 • November 2021 ISS VALUE PROPOSITION Placemaking solutions that contribute to better business performance and make life easier, more productive and enjoyable - delivered to high standards by people who care. Our Service Culture: Service Toolbox Topic of the month: Diversity, Inclusion & Belonging actions: Our Contract KPIs: 1. 2. 3. Environmental Initiatives: Places that WORK Places that THINK Places that GIVE Is it right? Is it stocked? Is it green? Is it clean? Is it working? Is it safe? Act Check impact O er so ul oit n Listen & observe Human connection Happiness Belonging ISS Team Board 2021_Monday to Sunday_Size_A0_841x1189mm_33.1x46.8in.indd 1 09/11/2021 12.17 Facilities
OUR CUSTOMER Customer Feedback: Name: _________________________________ Title: _________________________________ Phone: _________________________________ Email: _________________________________ Key Customer Contacts: Name: _________________________________ Title: _________________________________ Phone: _________________________________ Email: _________________________________ Name: _________________________________ Title: _________________________________ Phone: _________________________________ Email: _________________________________ Value Proposition: Upcoming Priorities: What (action points) When Good Ideas/Innovations: Customer Purpose: PEOPLE MAKE PLACES Board 2 ©ISS Team Board • Version 3.0 • November 2021 ISS PURPOSE Connecting people and places to make the world work better ISS Team Board 2021_Monday to Sunday_Size_A0_841x1189mm_33.1x46.8in.indd 2 09/11/2021 12.17
OUR PEOPLE People Engagement Agenda: •Who would you like to praise/thank? •Any memorable experiences worth sharing? •How have you helped another person? •Do you feel supported at work? •How can we do more together? i.e team lunch Operational Performance Contacts: PEOPLE MAKE PLACES Board 3 ©ISS Team Board • Version 3.0 • November 2021 Name: _________________________________ Title: _________________________________ Phone: _________________________________ Email: _________________________________ Site Management: Winner Apple Award: Thank you for Making a difference! Team Notes: Toolbox Talk Focus: Incident Management: Always consider if an incident needs to be escalated. Serious incidents must be escalated immediately according to the ISS Escalation Policy! Examples of incidents to escalate: Fatal or serious injury • Fire • Shut down of operations • Major environmental incident or natural disaster • Strikes/riots impacting access to or operation of premises • Breach of building access or security (areas/systems) • Loss or misuse of personal/ information security breach (hacking/malware/ransomware/phishing) • Unannounced inspections by authorities In case of an emergency: Escalation contact details (name and number) Account manager: _________________________________________________________ _____________________________________ If there is no response call the person on the next level ______________________________________________________________________________ Emergency contact details Police: ______________________________________________________________________ Fire: ________________________________________________________________________ Emergency medical services: ______________________________________________ Please store these numbers in your mobile phone Name: _________________________________ Title: _________________________________ Phone: _________________________________ Email: _________________________________ Name: _________________________________ Title: _________________________________ Phone: _________________________________ Email: _________________________________ Lost Time Injury (LTI) free days: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Injury Legend: No Injury First Aid Injury Restricted Work Case Lost Time Incident Days without an incident: Lost Time Injury (LTI): Our record for incident free days is: Your safety leader is: Contact number: Sickness rate Target Target Speak Up! iss.whistleblowernetwork.net Report any serious or sensitive concerns Phone #: ISS Values: ISS Team Board 2021_Monday to Sunday_Size_A0_841x1189mm_33.1x46.8in.indd 3 09/11/2021 12.17
WORKPLACE Our Curated Experiences: Monday Tuesday Wednesday Thursday Friday PEOPLE MAKE PLACES Board 4 ©ISS Team Board • Version 3.0 • November 2021 February December January July June November August May September April October March Annual Experience Wheel: Saturday Sunday ISS Team Board 2021_Monday to Sunday_Size_A0_841x1189mm_33.1x46.8in.indd 4 09/11/2021 12.17