canvas home EU Vol 12 AW2016

51

TERMS & CONDITIONS Claims / Returns
Most canvas homeTM products are handcrafted. As such there may be slight variations in
Orders & Delivery size colour texture and/or finish. These are not considered flaws. Please examine your order
To open a wholesale account the minimum order value is £300/€500. For all subsequent upon arrival for any discrepancies. All damages or shortages must be reported in writing with
orders the minimum order is £200/€300. Carriage is charged at 10% of the value of the order. photographic evidence to canvas homeTM within 5 days of receipt of goods otherwise no
Carriage paid is £500/€800. Special handling requests are subject to extra charge. Collections liability will be accepted. Where applicable canvas homeTM will provide replacement goods for
may be made from our warehouse in the UK. All products must be ordered in their pack sizes or damaged items only if the original packaging is retained for inspection and images of damaged
multiples thereof. Every effort is made to ship complete orders however we reserve the right to items are sent to canvas homeTM. No returns will be accepted without prior agreement with
part ship when necessary. Items on back order will not be subject to carriage fees. Once an canvas homeTM. A 20% restocking fee will be charged on returns for any reason other than
order is placed customers will receive an order confirmation email. It is the customers damage, manufacturer defect or manufacturer error. Returns must be received within 30 days of
responsibility to check the order confirmation and notify canvas homeTM if they would like to date of purchase in original packaging, protected and in re-saleable condition. A credit note will
make any changes to their order prior to processing and being sent to the warehouse for be issued for the items returned less 20% restocking fee.
fulfillment. Failure to notify canvas homeTM of any changes prior to fulfillment and shipping
resulting in the refusal of part of the shipment or the whole of the shipment will incur a 20% E-Commerce Accounts
restocking fee. Special delivery instructions including access restrictions such as dates and Ecommerce accounts must be pre-approved by canvas homeTM. Once approved ecommerce
times or type of vehicle must be specified at the time an order is placed. Failure to notify accounts must follow the specific guidelines explained in our on-line sales policy. Please email
canvas homeTM of any restrictions resulting in the need to reschedule a delivery will incur a [email protected] for more information.
surcharge. canvas homeTM does not ship C.O.D.
Retail Price & Stock
Pricing canvas homeTM does not publish RRPs (recommended retail price) although it is suggested that
Prices are subject to change without notice. The wholesale price list applies to wholesale retail goods are retailed at 2.5 x the wholesale price including VAT. Items marked with an asterisk (*)
and discretionary trade customers only. Wholesale pricing will only be honoured for customers are available only while stock lasts.
who apply for wholesale status including architects interior designers and companies working
within the hospitality industry. Please enquire to become a registered wholesale customer of Data Protection
canvas homeTM. VAT will be charged at the prevailing rate in addition to the wholesale price. canvas homeTM complies with the Data Protection Act 1998 and satisfies the obligations of a
VAT can be zero rated for customers based outside the UK if a valid VAT number is provided. data controller by providing an adequate level of protection to any personal data provided at all
Proof of goods removal from the UK may also be required. canvas homeTM reserves the right to times.
charge VAT and Duty retrospectively if necessary.
TO ORDER CONTACT CUSTOMER SERVICE
Payment Terms call: +44(0) 207 833 2000
All orders are subject to pro-forma invoice. canvas homeTM accepts payment by BACS, bank email: [email protected]
transfer or credit/debit card. Bank details are provided on the pro-forma invoice. For data
protection your card information is not kept on file. If paying by credit/debit card you will be Please contact us to make an appointment to visit our UK showroom:
required to provide card details each time an order is placed.
Europe
Next Day Delivery 57 Amwell Street, London, EC1R 1UR
Where possible we will gladly expedite your order upon request. However next day delivery is www.canvashomestore.co.uk
subject to the constraints of the warehouse, courier and the number of existing orders in the
system and maybe subject to a surcharge. United States
247 Centre Street, New York, NY 10013
Order Cancellation and Changes www.canvashomestore.com
Changes to orders will only be accepted before the order has been sent to the warehouse for
fulfillment. If the order has been processed and sent to the warehouse for fulfillment order
changes will not be accepted. Order cancellations must be received in writing prior to shipment.
If the order has already been picked and packaged for shipping it will be subject to a
20% restocking fee.

International Shipping
All orders to be shipped outside Europe and Scandinavia will be subject to additional courier
fees. International accounts may use other freight forwarders if prior arrangements have been
made. Due to the nature of our products some items will be shipped in oversized cartons that
may result in higher freight costs.