December Newsletter 2019

DECEMBER

NEWSLETTER
2019

Aytekin Karayaka

General Manager

December Issue 2019

Dear Sheraton Oman’s Ladies & Gentlemen of Each Department.

Happy New Year to All.

I wanted to congratulate and thank you each and everyone of you for the successful
execution of the last night’s events. Actually last night’s event took a lot of efforts
and hard work since the beginning of whole preparation started on December 1st
and came until the December 31st. I can’t describe my appreciation with any words
and I can’t thank you enough, I am so honored to be part of this great Team. You all
did an amazing Job. We achieved something that is incredible and extraordinary!!!
Thank you All.

Once again; please pass my message to Every single person works in this hotel
regardless of what he/she does or which department he/she works: Thank You very
Much. Thank You very Much. Thank You very Much.

Happy New Year: May Allah gives you All Happiness, Health, Prosperity, Success and
inshAllah all your wishes will come true in 2020. All the Best. Happy New Year: May
Allah also gives us Highest Revenue, Highest Occupancy, Best ADR, Best RevPAR,
Happiest Guests, Happiest Associates, All the goals to be achieved in 2020 InshAllah.
Amin

I truly believe together with this team we will be achieving all of our goals in 2020
InshAllah.

Thank You and Love you All.

Best regards,

ASSOCIATES

Activities

MR. ANAND GANESAN
FARWELL PARTY

To: Mr. Anand GANESAN Date: 23.12.19
From: Sheraton Oman Team

On your last day, we thank you for
being a great mentor. You have
guided us at work in ways that no
other manager has done. May you
always be that guiding star in
whatever path you choose.

Your Sincerely ,

Sheraton Oman Team

TOWN HALL
MEETING OF NOVEMBER

Town Hall meeting is one of a We discuss various topics related Congratulation to our associates who
greatest moments where all to our business. We also have been nominated for the
of we as a Sheraton Oman recognize our heroes, welcome employee of the month of November
associates come together and newcomers and celebrate the 2019 Keep shining and do the right
have a wonderful time things. Wish you all the best!
Associates Birthday.



CHRISTMAS TREE
PREPARATION

Thank you message from Housekeeping team

I would like to thank each and every one helped HK team to make this

20’ tree stand so beautiful with more than 3500 accessories. This could

not be so easy with out you all, it shows the team work and how much

Sheraton Oman standards for each other. My special thanks to the

Engineering, HR, Guest Services, LP, Spa, Kitchen and F&B team for

sending your team from morning till the End.

Wishing you peace, joy, and
all the best this wonderful
holiday has to offer. May this
incredible time of giving and
spending time with family
bring you the joy that lasts

throughout the year.

NEW YEAR &

CHRISTMAS PARTY

New Year and Christmas Dinner Thank you so much for the
Party at Our Associates social committee team for their
Accommodation. The weather great performance, we have
was so cold but we had fun enjoyed the song and dance
together. We enjoyed the show . We hope we can see
sunset view and started our more volunteers from other
party with a Christmas carols departments to participate in
song and followed by Jingle associates activities.
bells Christmas dance.

Special thanks to our
kitchen department
for organizing a very
special dinner for our
associates. The food

was so tasty and
yummy . I couldn't
post a lot of food
photos , I felt sooo
hungry hhhhaaaa



LEARNING &
DEVELOPMENT

STARS OF THE MONTH -

NOVEMBER 2019

Mohammed mukim Abdullah Al Husaini Anamul Haque
Housekeeping & Dry cleaner Bellman Housekeeping/Room Attendant

Tharindu Ranaweera Chaitanya Kumar Anwar Ali
Finance- Income Auditor Engineering/ av shift leader Stewarding

GENERAL APPEARANCE &
GROOMING STANDARDS

Skills, experience and qualifications Grooming is the combination of Our core focus on month
are important, but so is our style and discipline. It is to project
grooming. Our appearance is a an image of organization’s culture of December was to
statement of who we are. Our and ethics to our esteemed
grooming should create a costumers which is our guests. It refresh our associates
professional image at work and we also enhances the personality of
have to be attentive to our employee, character of an with the hotel General
appearance and posture. organization and value of the
company. Appearance and

Grooming Standards. We

have conducted 4

sessions and about 60

associated from different

departments have

attended. We will share

with all the new policy of

our Grooming Standards

and we are requesting

from all departments to

follow the policy of

Grooming standards.

LOOKING GOOD ISN’T
SELF-IMPORTANT;
IT’S SELF-RESPECT

CROSS TRAINING

My name is Ramath I started my cross training at Human Resources
Department in Accommodation section from December 01st to 31st ,
2019. I went through several responsibilities like, Checking log book
every day for maintenance , Staff entrance and all areas must be clean
every day, Familiarization of buildings and storage,

Accommodation list familiarization, Airport Mr. Ramath Suhima
transport . The training was not easy I used to Housekeeping
spend 2-3 hours everyday to ensure I
understand tasks properly .I have enjoyed my
cross training and it was very useful and
beneficial. Thanks to Mr. Joselito for his great
support and help.

Enhance Your Knowledge

I have successfully completed my one month cross training in Reservation

department. Learning new thing is very nice and I have enjoyed my training

with Reservation team. Thank you so much

to them for their time and support. They

were so busy but I appreciated their help to

train and mentor me during my cross

training. I wish I could have more time to

learn more. My next destination will be

Ms. Zemrite Tola (Lita) Kitchen department.
Food & Beverage

Room to GROW

MEET REEM AL WAHSHI AND HER ROOM TO GROW EXPERIENCE

I have had the training in Abudhabi The training was awesome and I get
for Sales and Service Foundation from to know other employees from
07th to 09th of December 2019 .I different Marriott hotels property
have learnt how to deal with clients and we have shared our work
once we get a lead. Starting from experiences and knowledge which
opening sales calls , Handling was great. Thank you so much to
objection and gaining commitment. Sheraton Oman for your support.

NEW HIRE BRAND &
HOTEL ORIENTATION….

Employee orientation is the process of On 29th & 30th December 2019 , we
introducing new hires to their jobs, co- have conducted a New Hire Hotel &
workers, responsibilities, and workplace. It Brand Orientation and 16 associates
allows employees the chance to feel attended the training. We had covered
comfortable within their new teams, several topics such as , Data Privacy,
departments, and roles within the company. Security Awareness, HR Familiarization
Effective employee orientation answers any , Marriott Bonvoy, Guest Voice , Food
questions or concerns a new colleague may Hygiene, Marriott History , etc. Special
have, makes them aware of company thanks to the facilitators for their
policies and expectations, and eases them training and providing great and useful
comfortably into their new positions information to the staff.

Sheraton Oman Hotel!

Mr. Abdul Aziz Al Hamhami

you have showed that every milestone can be achieved
through hard work and dedication. It was your perseverance
and sincerity that has earned you a graduation degree. We
are so happy on your success. So now your graduation is
finally completed ! It is now the beginning of newer prospects
and endeavors.

From the entire team of Sheraton Oman hotel , we would like
to take this opportunity and say congratulation for being a
graduate and wishing you good luck for the continued
success!



SOCIAL
RESPONSIBILITIES

WOMEN IN
TOURISM LADY LEADERS EVENT

Our Omani ladies Ms. Jamial Al The event has been held at
Ghammari & Ms.Maryam Al Oman Tourism college on
Nabhani have participated in the December 30th , 2019. Many
5th Edition of Lady Leaders Event inspirational stories of success
to support Omani women in Omani women have been
Tourism and Hospitality industry. shared during the event.

NATIONAL
HOSPITALITY INSTITUTE

My experience in Sheraton Oman was
bittersweet, to be speaking in all honesty.

The bitter side of it was because me as There is a saying, "Be around the type of
a person I was not accustomed to the people who make you forget you have a
life lived by someone who works and is phone“ And being in Sheraton Oman Hotel
part of a hotel, so there were many I was around all types of people that made
elements of this internship that was me forget about everything I would look at
new to me. About what a hotel does, in a negative manner, and take a more
and the steps we take to make sure positive approach to things.
every person entering the property I would like to especially thank Mr. Sameh,
has a memory they can take with Ms. Rasa, Ms. Barbara, Mr. Pradeep, Ms.
them. Corezone, Mr. Shrey, Mr. Ani and Mr.
The sweet side of my internship is the Chamarth, Mr. Aziz, Mr. Vinod, Chef Hari
fact that Sheraton Oman Hotel and it's and Chef Tharanga, Mr. Ryan and Mr. Saif
family of staff had welcomed me with And all staff members within each of these
open arms. Everything that was new departments. I know all the names but
and uncertain to me in my time in each there's too many to mention. And last but
department. I was helped by the not least. Ms. Angelika and Ms. Safa, for
various department heads to feel at taking care of my internship and me as an
home. All my work and how good it intern at the property.
felt was because of the unconditional I believe in myself to be able to perform
help I have received from department well in hospitality and it is all thank you to
staff and department heads alike. the family of Sheraton Oman Hotel which
I have only spent 6 months in Sheraton had left an impression of me and will make
Oman Hotel, but the family within has me come back at a later stage.
made me feel like I belong there and
has made me feel like I've always been Thank you for welcoming me,
there. It's the welcoming open arms training me and making me a part of
that has provided me with a sense of the family maybe not as an
what it is like to work in hospitality and employee but in my heart. I'll always
in all honesty These six months ended be a part of Sheraton Oman Hotel.
very quickly.

MR. KEVIN ALEXANDER
NHI STUDENT

My learning experience was
magnificent because of the
great people I worked with

OMAN TOURISM
COLLEGE STUDENTS

Part of our Social responsibilities we
collaborate with educational providers
and community groups to help local
people build their hospitality skills and
improve their employability.

We work closely with education
providers or community group to
identify individuals who want work
experience in hospitality. We provide a
quality work experience training for all
participants or interns in various
operation departments . Once
participance have completed their
training , we provide them feedback on
how they did, we celebrate the success
together through graduation ceremony
and share their successful stories to all.

On December 05th , we have welcomed
four students from Oman Tourism
Colleague to undergo their industrial
training in our Recreation & Spa
Department. The interns got a great
guide from our life guard and
underwent for several swimming
classes. The trainees have spent about
3 weeks in our hotel and gained the
basic knowledge about the life guard
responsibilities.

LIFE GUARD
ON THE JOB TRAINING

GRADUATION
CEREMONY

Congratulations!

To our trainees from Oman Tourism College & National
Hospitality Institute who have successfully completed

their internship program at Sheraton Oman Hotel. It was
an honor to welcome you at our hotel and wishing you a

very successful future.

Mr. M.M Naveen Ms. Maryam Al Balushi Mr. Jaifar Al Anbari
Ken Fix It Sales Executive Electrician

NEW ASSOCIATES

Associate Name Department Day Month

Jasim Al Balushi Concierge 1 12
Ahmed Al Hasani
Ahmed Akounad Concierge 3 12
Rasa Kubiliute
Omar Al Jabri Kitchen 4 12
Kholoud Alyahmadi
MA. Jaleen Potot Guest Service 4 12
Tariq Al Balushi
Ibrahim Ali Ibrahim Sales 5 12
Roxanne Picazo Quitola
Joylene Hyacinth Pinto Marketing 11 12
Emmanuella Belle Uwimbabazi
Kristel Cereno Vidal Sales 11 12
Babith Markrose
Allen Gine Guerrero Kitchen 17 12
Mohamed Al Zadjali
Concierge 20 12

Food & Beverage 23 12

Kitchen 25 12

Sales 25 12

Food & Beverage 27 12

Food & Beverage 28 12

Guest Service 29 12

Loss Prevention 30 12

Happy birthday! May your day be
filled with lots of love and
happiness.

Happy Anniversary!
Work
December 2019

Zemrite Tola Jamila Al Ghammari Qais Al Houti
Food and Beverage Food and Beverage Loss Prevention

2-Dec-17 6-Dec-17 24-Dec-17

Your contribution to Nasser Al Sharji
Culinary
the company is greatly 31-Dec-17

Joylene Hyacinth

appreciated. I wish youCulinary

17-Dec-17

much more success in

the years ahead.

Nikhil Mohan Mohamed Al Zadjali
Finance Loss Prevention
19-Dec-18
13-Dec-18

Nishad Karakulangara Hussein Al Ajmi
Housekeeping Housekeeping
19-Dec-17
10-Dec-17

Thank you so much for the time you spent reading
our newsletter, hope you have enjoyed it and see

you in the first quarter of 2020 .

Prepared by:
Safa Al Balushi
Learning & Development Manager