MELILEA LU-MUNITY CUSTOMER FAQ-ENG

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Not for advertising, social media or publicity purpose

LU-MUNITY CUSTOMER FAQ

1. Who is suitable to consume LU-MUNITY and who is not?
Basically, this product is suitable for all consumers, except those who have serious or
diseases need special treatment (kidney disease, tumor, cancer, COVID), please consult
your doctor first before consume.

2. Is LU-MUNITY suitable for babies or children to consume?
LU-MUNITY is more recommended for children over 4 years old. Children aged 4-10 are
recommended to take half sachet with 50-75ml of water, once per day.

3. Why is LU-MUNITY not recommended for children under 3 years old?
The nutrient content of LU-MUNITY is mainly designed for the needs of adults. For
children under 3 years old, it is nutrient-densed, although it will be excreted by the body,
but child's body does not need such a high dose of nutrition, the excess nutrients rely on
the liver to decompose and the kidneys to excrete with urine. It is worried that the liver
and kidneys may be overwhelmed. If under 3y/o children really need this product, it is
recommended to dilute LU-MUNITY with 75ml or higher water amount for consuming,
and remember to increase water intake, so that even if there is too much nutrients
ingested, they can also be quickly diluted and excreted from the body.

4. When is the best time to consume LU-MUNITY?
It is recommended to consume with an empty stomach to facilitate absorption. Those
who are taking medicine need to gap an hour apart.

5. What changes or reactions can I feel in my body after consuming LU-MUNITY (showing
product effects)?
After eating, you will generally feel that your breathing becomes smoother; your lung
capacity and immunity will also be improved, making it less prone to get flu.

6. Will there be any healing crisis (slight discomfort) after taking LU-MUNITY?
Except for those with special body conditions, may have some discomfort. In generally
there will NOT be any obvious reactions.

7. Why does LU-MUNITY contain pear unripe fruit extract, but it does not taste like pear
unripe fruit?
The pear unripe fruit extract contained in LU-MUNITY is extracted from the nutritious
plant active ingredients in the fruit, so it does not have the sweet and delicious taste of
juice which is generally imagined. In order to make it more acceptable, honey and natural
peaches are added to flavor.

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8. Why does LU-MUNITY taste like peach?
It is flavored with natural peaches and honey, to make it more delicious, so that adults
and children will like it.

9. Why the color of LU-MUNITY turned into red color instead of green after mixing in water?
As we know, green is the color of the original color of the skin for pear unripe fruit, but
the pear unripe fruit extract powder after extraction is pale yellow to magenta, and the
red date extract is also pale red in colour, so the drink will appear pale red after dissolved
in water.

10. How many sachets of LU-MUNITY can be consumed in one day?
Recommended once daily and maximum is two if necessary.

11. Will there be any side effects if I consume more than 2 sachets of LU-MUNITY a day?
There will be NO side effects from over consuming, the excess nutrients will be excreted
from the body.

12. If it is recommended to consume with Organic Powder (1-2scoops) + 350ml water + a
sachet of LU-MUNITY? Will it affect the absorption?
It is acceptable to mixed with Organic, however, for best result, it is more recommended
to consume with an empty stomach. If you are taking any medications, you need to gap
an hour apart. You can consume LU-MUNITY with enzymes or probiotics products.

13. LU-MUNITY and MELIGENE have similar features such as "anti-oxidant properties", can
I consume LU-MUNITY and stop MELIGENE?
Although the features of these two products are somewhat overlapped (anti-oxidation,
boosting immunity), BUT the main functions of the formulation are different, which
depends on your own needs. If I aim to fight against aging, and also emphasis on lung care,
I can consume both products at the same time, and the end result is that I will be younger,
less likely to fall sick, and improved immunity.

14. Which essential oils are most suitable to be matched with LU-MUNITY?
It is recommended to match with essential oils with smooth breathing, anti-inflammatory
and anti-bacterial properties such as Eucalyptus, Tea Tree, and Frankincense.

15. Can I directly eat LU-MUNITY when it is still in powder form? Will it affect the absorption?
Yes. But we do not recommend consuming it this way. The reason is that the product is
designed to be mixed with water for the better taste. If you willing to accept the taste and
mouthfeel of direct consumption in powder form, you can go for it.

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16. Can LU-MUNITY directly be added to salad or fruit platter? Will it affect the absorption?
It is not recommended. This product is a functional healthcare food (mixed with water for
the best result), so it is not recommended to be used as a seasoning.

17. Is it suitable for people suffering from chronic diseases or special diseases to consume
LU-MUNITY?
LU-MUNITY is suitable for all healthy people including minor metabolic diseases (high
cholesterol, high blood pressure, high blood sugar, diabetes). However, if you have
serious diseases (such as heart disease, kidney disease, tumor, cancer, new coronary
pneumonia) or other diseases under specific medication, please consult your doctor first
before consumed.

18. Can LU-MUNITY treat COVID?
LU-MUNITY is a functional drink that helps protect the lungs, respiratory tract and
enhance the body's immunity. It is suitable for daily health maintenance. Regular
consumption is less likely to suffer from lung infection-related diseases, and it can also
keep the lungs and body healthy. We should avoid use this product as medicine to treat
any diseases.

19. If he/she is infected with COVID and is undergoing treatment. How many sachets of LU-
MUNITY are recommended to be consumed every day?
LU-MUNITY can help to repair and relieve the above-mentioned conditions, and the
recommended amount is 1-2 sachets per day.

20. LU-MUNITY has a little sweet taste, is it suitable for diabetic patients? Why?
Yes. Because LU-MUNITY uses sugar substitutes (sucralose) that contribute sweetness, it
will not be absorbed by human body.

21. LU-MUNITY can help detoxification, will it help to lose weight?
This product can help scavenge free radicals and enhance immunity, but it does not focus
on weight loss.

22. Is it suitable for patients with asthma to consume LU-MUNITY? How can it help them?
It certainly helps them to breath more smoothly and at the same time increase lung
capacity. However, it should not be used as a medicine when acute illness occurs.

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23. Can sinusitis, poor breathing, and sleep snoring be improved?
LU-MUNITY is a functional booster drink, which has a certain repair and protection effect
on the discomfort of the respiratory tract. However, this product should be used as a
nutritional supplement to help relieve the symptoms of respiratory tract discomfort,
rather than as a medicine for the treatment of diseases. Under normal circumstances,
long-term consumption can be used as daily health care and the affected parts are slowly
repaired through the body's self-healing power. However, if the respiratory tract problem
is acute, you must seek medical advice immediately.

24. Does LU-MUNITY have the function of relieving cough and reducing phlegm?
It can improve and relieve cough and phlegm. The main function is to repair the lungs,
improve respiratory function and immunity.

25. Can pregnant, giving birth, breastfeeding and confinement mothers consume LU-
MUNITY?
It is not recommended for them. We are very confident in the function and safety of the
product. However, the physical condition of them are unstable and uncertain. If your
customer’s (pregnant woman) baby has any adverse effect during this period, it will lead
to unnecessary misunderstanding of the product by the customer. They may seek
professional/medical advice before consuming LU-MUNITY.

26. Can patients with eczema be improved?
The condition is based on the cause of eczema: If it is an internal cause, eczema is related
to long-term bad eating habits, or the immune system in the body, LU-MUNITY can help
improve the problem, the patient needs to cooperate to maintain a healthy diet. Get used
to it before you see the effect.

If it is an external cause: For example, frequent contact with irritating substances, such as:
water, detergent, etc., or clothes with poor perspiration function or non-breathable
materials. We are more likely to sweat, the sweat will irritate the skin and induce eczema
during the summer. While during the winter, the weather is dry and the sebaceous glands
of the elderly degenerate; children are prone to have eczema due to excessive dryness of
the skin because the sebaceous glands of children are still weak. These may be related to
excessive skin cleaning and skin care.

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27. Please suggest: the order of taking the combination of MELIGENE, Organic Powder +
Apple Orchard + Soymilk Powder, Supplements, and LU-MUNITY.
After waking up: Take tablet/capsule supplements such as MELIGENE, FLEXIFLO, and
GREEN with an empty stomach. Because this type of health care product is absorbed by
the body most quickly, it takes about 30 minutes.
Before breakfast: Organic Powder + Apple Orchard + Soymilk Powder. Nutrient and
energy dense juice. Replenish a cup of water after 30 minutes.

In the gap between the meals: Consume LU-MUNITY with an empty stomach or a half-
fasted state, as a juice (up to two sachets a day).
60 min before lunch: Supplements such as MELIGENE, FLEXIFLO, and GREEN.
30 min before lunch: Organic Powder + Apple Orchard + Soymilk Powder. Nutrient and
energy dense juice.

In the gap between the meals: Consume LU-MUNITY with an empty stomach or a half-
fasted state, as a juice (up to two sachets a day).
60 min before dinner: Supplements such as MELIGENE, FLEXIFLO, and GREEN.
30 min before dinner: Organic Powder + Apple Orchard + Soymilk Powder. Nutrient and
energy dense juice.

28. Can people with chronic nose allergies be improved by matching LU-MUNITY with
Lapacho? How to consume them together?
It is helpful for improving immunity and reducing body inflammation or allergies. It is
recommended that customers use MEDetox to cultivate healthy eating habits to
strengthen the body's repairing power.

29. LU-MUNITY is a nutritional booster drink; can it be used as a medical drug?
The role of nutritional booster drink is to provide the nutrients needed for body repair,
allowing the body to repair itself and restore the original functions of the body. Therefore,
we can feel that the physical condition is "gradually" improved and alleviated. Medical
drugs need to be registered with the Drug Administration. Only pharmacists and
physicians can provide prescriptions to patients. Drugs are targeted at specific conditions
and health problems. They use pharmacology to reduce symptoms and control the
condition. It is suitable for treating acute and major diseases. For example, although LU-
MUNITY has the function of improving respiratory health, if patients have acute asthma
or dyspnea (because other diseases cause similar reactions), they need to go to the
emergency department more than to expect with nutritional booster drink to control the
condition.

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30. Is LU-MUNITY certified HALAL?
The production and packaging factory is located in Taiwan. The equipment and
specifications of the factory have been approved by the Taiwan Halal Integrity
Development Association, THIDA. This association is also one of the halal organizations
recognized by JAKIM in Malaysia. (THIDA is listed as an accredited institution by JAKIM
Malaysia-page 68)
https://www.halal.gov.my/v4/ckfinder/userfiles/files/cb2/LATEST%20CB%20LIST%20-%
20AS%20OF%20FEBRUARY%2013TH%202019.pdf

31. Can people who are sensitive to drugs or supplements consume LU-MUNITY?
People who are sensitive to drugs may not have the same situation when consuming LU-
MUNITY. The main reason is that our ingredients are all natural extracts and are not drugs.
If you are sensitive to supplements, the range is too wide to be confirmed. It is
recommended to consult your doctor for further understanding before using this product.

32. Is there a limit on the minimum amount of water drink a day after consuming LU-
MUNITY?
The water intake is 8 cups for a healthy person. According to this amount, there is no
special need to increase the amount of water consumed when consuming LU-MUNITY.
However, if you have kidney disease, you need to ask your doctor regarding the total
amount of water you can take in a day.

33. Consume within how long? Will it be oxidized over the time?
It is recommended to consume immediately or within 15 minutes after mixing. LU-
MUNITY is rich in antioxidants (polyphenols, chlorogenic acids, vitamin C & D). If it is left
for too long, it will be easily oxidized when exposed to the air.

34. How should health care, children, adults, and the elderly consume? How much to
consume? Can it be consumed for a long time?
LU-MUNITY is a food (beverage) that can be consumed for a long time, not a medicine.
For adults or over 10 years old, it is recommended to drink one sachet a day with 100-
150ml of water after mixing. Adults up to two sachets a day. Children over 4 years old and
4-10 years old are recommended to take a half sachet a day with 50-75ml of water and
drink it after mixing.

35. How long does it take for us to see the effect?
The effect varies from person to person, everyone's physique, the efficiency of absorbing
and utilizing nutrients are different, and cannot be generalized.

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36. How should long-term smokers consume LU-MUNITY?
The direction of use is the same as suggested on the package, because this is a health care
food, not a medicine. For adults or over 10 years old, it is recommended to take one
sachet a day with 100-150ml of water and drink after mixing. The maximum intake is two
sachets a day.

37. Is it suitable for people with cold physique?
Although LU-MUNITY contains pear unripe fruit (generally considered to be “cold”), this
product also contains red dates which are warm in nature, so it is balanced. If the
physique is cold, it is recommended to consume with more warm water.

38. Can I take it with medicine when I am sick? Can it be taken with Chinese or Western
medicine?
In any case, as long as you take medicine (Chinese or Western medicine), you need to
have at least one-hour gap (usually one hour is enough for the body to absorb the
medicine). The reason why it is not recommended to take them together is that the
formula and dosage of the medicine is prescription, and it will have a therapeutic effect
on the body. If you add others (even any kind of food) at this time, it may interfere with
the effect of the drug. In order to avoid affecting the efficacy of the medicine, it is
recommended to separate the time of consumption.

39. Can people who have recovered from COVID consume LU-MUNITY to repair their lungs?
How many% can be repaired? How long will it take?
LU-MUNITY can help restore the body, it is a functional booster drink, and the effect varies
from person to person. Therefore, it is really impossible to estimate how much can be
repaired and how long it will take. The reason is that each person's physique is different,
and health condition is also different. Second, LU-MUNITY is not a medicine, and it cannot
be measured by the theory of calculating the dose of the injected drug and the effective
time of the drug. It is more similar to the drinking of herbal tea to cool down heaty body.
You will drink it regularly to see the improvement, and you will not ask how many cups
you need to drink to see results, because this is related to your body’s absorption,
utilization and repair ability.

40. How long is the shelf life?
Shelf life for unopened product is 2years. Consume immediately after opening to prevent
the active ingredients from being oxidized.

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41. Where do the raw materials come from? Is it organically grown? Is it pesticide-free?
The pear unripe fruit and honeysuckle used are from Taiwan, and the jujubes are from
China. These raw materials are not grown organically, but they have passed the pesticide
residue test as well as quality control system is applied to ensure this before the
production, therefore, we are confidence that the product should be free from pesticide
residues.

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