MELILEA AROMA-SELLER-FAQ-ENG

MELILEA ESSENTIAL OIL_SELLER FAQ

1. What is an essential oil?
Essential oils are high concentrated form of the oils found naturally in the flowers,
leaves, bark, stems, seeds, and other parts of plants. The essential oils are extracted
through a variety of methods, including cold pressing, steam distillation (the most
common method), hydro distillation, CO2 extraction and Solvent Extraction. They can
be beautiful and powerful fragrant or essence of the plant after the oils are extracted.
Essential oils have been used for thousands of years by cultures all over the world for
their pleasant and powerful fragrances and properties. Over 3,000 varieties of volatile
aromatic compounds have been identified to date.

2. Source/ Country of origins
Our essential oils are sourced from all over the world. Every essential oil sold by
MELILEA is responsibly and sustainably sourced. MELILEA provides only high quality
pure essential oil from the best growing country of origins, for example tea tree oil
native to Australia and Lavender, native to France.

3. Certified organic
A lot of research states that there may be no difference between organic and non-
organic essential oils due to the insignificant quantity of pesticides typically found in
non-organic essential oils. At MELILEA, we are not biased towards either side. We
appreciate that consumers are holding the natural industry to a higher standard.
While at the same time we believe that non-organic essential oils do not run the risk
of containing consequential amounts of pesticides.

4. The bottle of oil is not full, why?
All of our bottles are larger than the size mentioned on the label. To be full the oil
needs to reach the shoulder (curve) of the bottle. Usually this should be right above
the top of the label.

5. What type of carrier oil can I use? Is there anything else I can use besides carrier oil?
You can use Jojoba oil, Coconut oil, Avocado Oil (MELILEA PHYTO-3 Carrier Oil Blend
is made from these three-precious plant-based oils) or you can use plain unscented
lotion for massage or moisturizer.

6. Should essential oils be ingested/ used internally?
We do not recommend the general internal use of essential oils. Essential oils are
highly concentrated and have the capacity to cause burden to your body if used
internally without the necessary expertise required in administering them. The
internal use of essential oils should only be administered under the supervision of a
health-care practitioner who is qualified in the internal use of essential oils and truly
understands the chemical makeup of each individual oil.

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MELILEA ESSENTIAL OIL_SELLER FAQ

7. Can essential oils be used on children?
Because children are smaller and more sensitive than adults, it is important to
understand that the rules of essential oils are different for children than they are for
adults. Extra care should be taken with using essential oils on children. If your children
have specific health conditions or concerns, consult with their physician first.
Always dilute because children have sensitive, delicate skin and developing bodies,
you should always dilute before applying essential oil to a child’s skin. Start with
• Below 1 Year Old: No essential oil is needed, can use Phyto-3 Carrier Oil Blend
• 1-6 Years Old: 1 drop of essential oil with 15ml of carrier oil
• 7-12 Years Old: 3-6 drops of essential oil in 10ml of carrier oil

When trying a new oil with your child, apply the oil to the bottoms of their feet. The feet
are a nonintrusive, less sensitive area, providing the perfect place to apply essential oils
on young or delicate skin. Essential oil suitable for children: Lavender, lemon, orange,
chamomile.

8. Can essential oils be used while pregnant?
The use of essential oils during pregnancy is beneficial, but there are still some safety
issues that should be evaluated. Pregnant mother should avoid using essential oil for
the first 12 weeks/about 3 months. In the second trimester of pregnancy, you can use
lavender essential oil to diffuse. Some essential oils are considered too strong to be
used during pregnancy, such as geranium and clary sage should be avoided because
they may stimulate the production of certain hormones, they should consult their
healthcare professionals.

9. Is It Safe to Use Essential Oils While Breastfeeding?
You can use MELILEA Phyto-3 Carrier Oil Blend mixed with essential oil for massage,
or you can also diffuser or humidifier. However, always keep in mind that when
massaging, try not to get the essential oil close to or contact with the nipples, and
after using essential oils, you cannot breastfeed within two hours.

10. Is it safe to use by people with chronic diseases?
The patients should consult their healthcare professional before using essential oils,
especially those who are in medication.

11. Is it safe to share essential oils with pets?
We do not recommend using essential oils around animals as they metabolize
essential oils differently than humans. If you wish to use essential oils on or around
animals, first consult with your veterinarian who is qualified in animal aromatherapy.

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MELILEA ESSENTIAL OIL_SELLER FAQ

12. Is It Safe to Use Essential Oils on the Skin?
Topical application is an efficient way to use essential oils for a localized effect.
Because essential oils are a lipid-soluble substance, they can easily penetrate the skin.
Essential oils are useful for promoting healthy-looking skin, creating a relaxing
massage, and more, but it’s important to follow safety guidelines to ensure proper
use. If you are new to essential oils, or are using oils you haven’t used on your skin
before, we recommend doing a patch test prior to use.
Patch test instructions: Apply 1-2 drops of essential oil to the forearm. Reactions
usually occur within 5-10 minutes. If you experience any adverse reaction, apply a
carrier oil on the affected area as often as needed instead of soap and water.

13. Can I use essential oil if I have sensitive skin?
If you have sensitive skin, are new to essential oils, or are using oils you haven’t used
on your skin before, we recommend doing a patch test prior to use.
Patch test instructions: Apply 1-2 drops of essential oil to the forearm. Reactions
usually occur within 5-10 minutes. If you experience any adverse reaction, apply a
carrier oil on the affected area as often as needed instead of soap and water.

14. How many % of essential oil is recommended for different category of peoples:

Below 1 Year Old Not applicable
Can use MELILEA Phyto-3 Carrier Oil Blend for personal
1-6 Years Old care purpose
7-12 Years Old 0.25%
Normal Adult 1-2%
Above 60 Years Old 3-5%
<3.0%

15. Is there a way to burn essential oils to release the aroma into the air?
No, we do not recommend burning the essential oils due to the heat might break the
aromatic compounds in the essential oils. We highly recommend the use of an
aromatherapy diffuser or humidifier for essential oils.

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MELILEA ESSENTIAL OIL_SELLER FAQ

16. I have heard I should avoid sunlight after using some essential oils. Is this true?
Yes, some oils, especially citrus oils, can increase your skin’s sensitivity to sunlight and
magnify the effect of harmful ultra-violet rays. Be careful to avoid sunlight for 12 hours
after applying the oil to your skin or until the oil has completely washed off.

17. How should essential oils be stored?
Essential oil should be stored in dark glass bottle, in a dark, dry location. UV exposure
will cause the greatest damage to the oil’s constituents, and combining heat exposure
with light exposure will negatively affect your oils more quickly.

18. Why same essential oil has difference scent compare to another brand?
Pure essential oils the composition of the oil can vary depending on the time of day,
season, geographic location, method and duration of distillation, year grown, and the
weather, making every step of the production process a critical determinant of the
overall scent of the essential oil product. Scent of essential oil might vary from batch
to batch as well.

19. Which essential oils are the best?
The best essential oils are those that are pure, safe, made without synthetic fillers and
without contamination or adulteration. It is preferably to have the essential oil from
the native country, as there will be the best growing environment and conditions for
the plant before harvesting. You’ll be able to choose the right essential oils for your
needs after you done your research.

20. Should the essential oil dilute before use?
Yes. You experience many benefits by diluting essential oils with carrier oil. Dilution
increases the amount of skin, or surface area, on which the oil is applied and absorbed.
The big component of the carrier oil will bring the small components of the essential
oil, goes into the body through the skin. This will enhance absorption through dry skin
and minimizes possible sensitivities. It’s never wrong to dilute oils, especially when
using oils with a more potent chemistry, such as Cassia, Cinnamon, Clove, Oregano,
Thyme, and others.

21. Which type of lavender been used in MELILEA Lavender Essential Oil?
MELILEA introduces the first lavender essential oil which is Lavandula angustifolia
(True Lavender).

22. Why do other brands of lavender smell different from MELILEA Lavender?
The first lavender essential oil launched by MELIEA is True Lavender, the English
Lavender, and it is known as Lavandula angustifolia. They differ because of their
species, growing areas, environment and climates.

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MELILEA ESSENTIAL OIL_SELLER FAQ

23. Can I mix Lavender Essential Oil with Orange Essential Oil?
Yes, lavender is the most compatible essential oil, and it can be combined with any
essential oil.

24. The Orange Essential Oil is extracted by cold pressing, so it should be edible, right?
Although most of the essential oil extraction methods are natural, or non-chemical
extraction, which makes the essential oils relatively natural, we still do not
recommend ingestion. Basically, pure essential oils contain very concentrated natural
chemical components. As long as they are absorbed into our body via the skin or
respiratory tract, they exert their effects, so there is no need to used internally. In
European and American countries, under the professional advice of an aroma
therapist with a medical license, they use it as appropriate to achieve the effect of
healing diseases. However, if essential oils are used in a DIY way in the general
consumer market, we do not recommend ingestion, we support only external
application.

25. Can babies use peppermint essential oil? How old can it be used?

The development of babies under the age of 0-1 is not yet complete, and we concern

that the use of essential oils will affect their development. Therefore, they are not

suitable for using essential oils, but you can use the carrier oil for massage.

If essential oils are used, they must be diluted by carrier oil, as listed below:

0-1y/o Not suitable to use, but can use carrier oil

1-6 y/o 0.25%

Example: 1 drop of essential oil + 15ml carrier oil, and

so on

7-12 y/o 1-2%

Example: 3-6 drops of essential oil + 10ml carrier oil,

and so on

Adult • Face 1%

Example: 1 drop of essential oil + 3ml carrier oil/serum,

and so on

• Part of Body Max 5%

Example: 15 drops of essential oil + 10ml carrier oil, and

so on

• Whole Body Massage 3%

Example: 9 drops of essential oil + 10ml carrier oil, and

so on

Elderly (60y/o and <3.0%

above) Example: <9 drops of essential oil + 10ml carrier oil, and

so on

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26. Is it suitable for people with bronchitis to use essential oils in the diffuser?
You can use a diffuser or humidifier. However, it is recommended to use Eucalyptus
Essential Oil drops in the palm of your hand to rub your chest, or inhale through the
nose, for better results!

27. Which essential oils can be used orally?
Not recommended for oral use.

28. Is it suitable for 0-1 year old babies to use peppermint for diffusion?
If it is used for the babies, it is recommended to use Lavender Essential Oil for diffusion,
which can comfort the babies' emotions and help them to sleep peacefully.
Babies should avoid:
o Peppermint
o Eucalyptus
o Blue Tansy
o Hyssop
o Sage
o Clary Sage
o Wintergreen
o Idaho Tansy

29. Which essential oil can relieve pain? Can essential oils cure pain naturally?
You can mix peppermint and lavender essential oils (10-15 drops in total) with 10ml
of carrier oil to massage the affected area to relieve the pain.

30. Does spraying lavender essential oil on pillows affect babies under 1 year old?
You can do this as long as you make sure that the amount of essential oil used is about
one drop, not excessive.

31. Can you mix essential oils?
Essential oils can be used in combination.

32. Which essential oils can be used to make DIY hand sanitizer？
You can DIY hand sanitizer spray with disinfection function.
Usage: In 100ml purified water, add 10-15 drops of essential oil, 8 drops of tea tree
+ 7 drops of eucalyptus
Purpose: Carry it with you, disinfect and purify the air

33. Does peppermint reduce fever?
Peppermint Essential Oil (Mentha piperita): It has a cooling effect. For the hot skin and
the fever, it can be used to apply on the hot skin part and massage to lower the body
temperature, remember to take note on the dilution of essential oils.

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34. Why do we need to use this multiple drops of essential oil? Is it more concentrated?
No. This is calculated according to the percentage that is suitable for use, which can
maximize the effect. It is recommended not to use "drops" to compare with other
brands of essential oils, mainly because different brands of essential oils have different
mouth sizes of bottles. Therefore, the required number of drops will also be different.

35. Can I use any brand of diffuser? Or is it only possible to use MELILEA diffuser?
Other brands can be used, but it is recommended to choose a high-quality diffuser to
ensure the aromatherapy effect of the product.

36. How many drops can I use in a 300ml humidifier?
In the selected humidifier, add 12-18 drops into 300 ml of water and diffuse.

37. How long can the scent last generally?
According to different body temperature, ambient temperature, climate change, size
of space, use of air conditioner, type and function of diffuser or humidifier, the dilution
ratio will vary depending on the situation, and the persistence of the scent will be
different.

38. If I use the MELILEA diffuser, how long can I diffuse the essential oil?
300 ml MELILEA Diffuser can diffuse the essential oil for about 3-4 hours.

39. When the carrier oil is not mixed with essential oils, will it be effective when applied
behind the ears or on temples? Or do I need to use essential oils to be effective?
The use of the carrier oil is to moisturize the skin. After mixing with the essential oils,
the carrier oil will carry the natural phytochemicals in the essential oils, penetrate the
skin, enter our body, and exerts aromatherapy effects.

40. Which essential oil is suitable for asthma?
Peppermint and eucalyptus essential oils can relieve breathing difficulties.

41. One carrier oil only be used with one essential oil?
Not necessarily, you can mix 3 essential oils at the same time. There are more detailed
instructions on the packaging of our carrier oil!

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42. When other branded essential oils in the market are used, they only need a small
number of drops to be effective but MELILEA needs more drops. Is it because the
purity of MELILEA essential oil is relatively low?
Each brand has its own unique usage indicators. For example, when brand A essential
oil is used, it needs 6 drops, but brand B essential oil only needs 4 drops. Controlling
the speed and quantity of the essential oil dropping will make a difference. Therefore,
the use of the same quantity (drops) of different brands of essential oil will result in a
difference in the concentration of the product's scent. The purity of essential oils can
be confirmed through the identification on the label. The purity of MELILEA essential
oil is marked as 100%, which also means that we submitted this information to the
Ministry of Health KKM and registered with NOT. The purity of essential oils must be
honest and accurate, otherwise it will violate the law. Therefore, the number of drops
of essential oils and the strong scent produced cannot be used to determine whether
the essential oils are pure or the concentration. In addition, after the two different
brands of essential oils are diluted, it is possible to have different concentrations, and
this can be diluted with the content of the carrier oil and water. If dilution is not
accurate, the concentration will be different.

43. Diffuser and humidifier, are they the same?
No. Humidifier sprays mist, it diffuses the essential oil while adjusting the humidity of
the air. Diffuser is used to volatilize the essential oil directly to the air, the scent is
stronger but the humidity of air is unaltered.

44. It is not recommended to consume, but my children have the habit of biting pillows,
so will a drop on the pillow affect my children?
It is recommended to drop on the bed sheets.

45. Do I need to wash my hands after using essential oils? Can I wash my hands directly
after use?
After using the essential oil, you can wash your hands to keep it dry to deal with other
work or housework. However, if you apply essential oils to your body, it is
recommended not to take a bath within 3 hours to allow the essential oils to be fully
absorbed and effective.

46. Can the area with essential oil contact with water? Will it affect the effect if I sweat?
As long as it is not a bath, leave it for 3 hours after applying the essential oil to allow
the essential oil to be fully absorbed. It is okay to sweat.

47. Can any kind of essential oil be added to the serum and used on the face?
BotanicO+ has a complete formula, and there is no need to add other essential oils. If
you want to add essential oils, you can get other functions, but the dilution percentage
of essential oils should be less than 1%. Essential oils suitable for facial use: Eucalyptus,
Tea Tree, Lavender, Lemongrass, Sweet Orange, controlled at 1% or less.

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48. Will direct application of essential oil on the mask damage the mask?
You can drop essential oils on the upper left corner and upper right corner of the mask.
This is the best way to prevent damage to the function of the mask. In the absence of
surgical masks, some people choose to wear cloth masks or put on a cloth mask cover
for surgical masks to extend their use time. It is possible to drop essential oils on the
outer layer of a cloth mask or mask cover, but it is recommended to drop them the
night before. The essential oils will evaporate to reduce scent concentration.

49. Can I use tap water for humidifier? How frequent to clean it up?
It is recommended to use purified water. It is recommended to clean up at least once
a week to prevent mold growth. If the weather is hot and the humidity is moderately
high, it can be cleaned up every 3 days.

50. Which essential oils can be used for foot bath?
Add 5 drops of essential oil to soak your feet in warm water below 40ºC in the foot
bath. Soak your feet for no more than 20 minutes to relax and relieve lower limb
discomfort and improve your sleep. Different essential oils can be selected according
to individual needs.

51. Would not the Lemongrass essential oil be particularly strong and will it be sensitive
when applied to the face?
The percentage of essential oils used on the face should be controlled at 1% or less.

52. Is it effective to apply to the nose when I have a cold?
You can use eucalyptus essential oil, drop it in the palm of your hand, rub it and inhale
it with your nose.

53. Why do I keep sneezing after diffusing essential oils?
After the essential oil volatilized, it will form small molecules diffused into the air and
enter the nasal cavity to let us feel scent. If you use high-penetrating essential oils
such as peppermint or eucalyptus, it is normal to sneeze, which can clear up nasal
congestion or heal colds.

54. Can essential oils be mixed with alcohol?
Essential oils can be mixed with alcohol, but due to safety considerations, if you do
not have professional knowledge to mix it, it is recommended not to mix it by yourself.

55. Add 1 drop of essential oil into BotanicO+ Serum and apply it on the skin, it will feel
a little tingling, is it not suitable for use on the body?
BotanicO+ has a complete formula, and there is no need to add other essential oils. If
you want to add essential oils, you can get other functions, but the dilution percentage
of essential oils should be less than 1%.

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56. If I want to use essential oils to repel bugs, how can I mix them?
DIY Essential Oil Insect Repellent Spray: 100ml purified water + 2 drops of lavender
essential oil + 2 drops of eucalyptus essential oil + 4 drops of lemongrass essential oil;
use after mixing. It is recommended to use opaque bottles (glass bottles are better),
which can be stored for about 1 week.

57. What should I pay attention to when using essential oils in lotions or creams?
Adding essential oils to the lotion or cream can enhance the extra functions of the
serum, so that customers can carry out targeted conditioning and care according to
their current skin conditions.
First of all, the selected lotion or cream does not have a strong scent or only emits a
light botanical scent (so that it will not cause discomfort to the user)
Second, the formula of the lotion or cream itself does not contain essential oils (avoid
the increase in% after adding essential oils and cause sensitivity)
Third, choose only one suitable essential oil to use (Lavender- Heal wounds; Tea tree-
Antibacterial; Eucalyptus- Anti-inflammatory; Sweet orange-Moisturizing;
Lemongrass-Anti-inflammatory)

58. Customers review that the serum is highly concentrated, add on with the high
concentration essential oils, will it cause a burden?
BotanicO+ has a complete formula, and there is no need to add other essential oils. If
you want to add essential oils, you can get other functions, but the dilution percentage
of essential oils should be less than 1%. This is because the essential oil itself is
relatively high volatilization and penetration, so it can be absorbed quickly. When
using it, the body can absorb the essential oil according to the recommended formula
1%. It will not be like vegetable oil, highly dense and takes longer to be absorbed by
the body.

59. Can people with G6PD deficiency use essential oils?
The full name is "glucose hexaphosphate dehydrogenase deficiency", which is a
common congenital metabolic disease in Asians. Peppermint essential oil containing
"Methyl salicylate" needs to be avoided. But if you are interested in using our other
essential oils, you can consult a doctor.

60. Will you become addicted after using essential oils?
Long-term use of the same essential oil has no actual cases of "addiction", but because
each essential oil is composed of hundreds of special and rare ingredients. Normally,
we rarely come into contact with it, the amount needed is very small, and the amount
absorbed by essential oils will not be excessive. However, we still recommend that
you try to make some changes when using essential oils. It is also good to try other
different essential oils.

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61. We use other brands of lavender essential oil, but the concentration of MELILEA
essential oil is relatively low and the scent is not strong enough. Why is this? Use
humidifier + peppermint essential oil, or eucalyptus + tea tree essential oil, and it
feels like the scent cannot be diffused.
First of all, we have to clarify the definition. How do you define the concentration of
essential oils?

In fact, we define the purity of MELILEA essential oil as 100%. If you compare other brands
(the same kind of essential oils) whose essential oil purity is also 100%, then the purity of
these two essential oils without being diluted, the concentration is the same. So, what
causes the difference in scent? Let's analyze the following points to find out where the
differences are:

1. The number of drops (essential oil usage): Each brand has its own unique usage
indicators. For example, when brand A essential oil is used, it needs 6 drops, but brand B
essential oil only needs 4 drops. Controlling the speed and quantity of the essential oil
dropping will make a difference. Therefore, the use of the same quantity (drops) of different
brands of essential oil will result in a difference in the concentration of the product's scent.
The purity of essential oils can be confirmed through the identification on the label. The
purity of MELILEA essential oil is marked as 100%, which also means that we submitted this
information to the Ministry of Health KKM and registered with NOT. The purity of essential
oils must be honest and accurate, otherwise it will violate the law. Therefore, the number of
drops of essential oils and the strong scent produced cannot be used to determine whether
the essential oils are pure or the concentration. In addition, after the two different brands
of essential oils are diluted, it is possible to have different concentrations, and this can be
diluted with the content of the carrier oil and water. If dilution is not accurate, the
concentration will be different. Here is an experiment to compare a number of different
brands of essential oils. When dropping essential oils, the angle of the bottle is generally
recommended to be 45 degrees, but when the angle is adjusted to 90 degrees, the amount
of essential oils will also change.

Brand D (45 degrees) 0.04ml per drop MELILEA (45 degrees) 0.03ml per drop
Brand D (90 degrees) 0.045ml per drop MELILEA (90 degrees) 0.035ml per drop

2.Production Season/Climate: We know that the same brand and the same variety of
essential oils may have deviations in scent. The reason is that the production season/climate
is different. Comparing two different brands of essential oils, there will be the same situation.
It is difficult for the two essential oils to be produced in the same season, climate, harvest
time, and place of production, hence, the scent will be different. When essential oils are used
in the morning, noon and night, they will also have different feelings due to changes in the
ambient room temperature.

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3.The speed of volatilization: The same essential oil, when used, the external environmental
conditions such as the cold and heat of the air conditioner, the size of the space, the humidity
of the air, the climate temperature change, the contact surface, the storage condition of the
essential oil, etc. will cause differences in the speed and time of essential oil volatilization. For
example: Lavender essential oil is a middle note essential oil, and its volatile characteristics
are slower than that of top note peppermint essential oil; compared to base note cedarwood
essential oil, cedarwood will appear low-key, and the volatile flavor is slower and calmer.
When diffusing lavender, you will slowly feel the change in the scent, from a light floral scent
to a woody scent. This is because the scent will volatilize with time and temperature, and our
nose can smell the scent after volatilization. The indoor temperature will also cause some
differences in the scent. When the room temperature is low, the volatilization speed becomes
slower (it takes a longer time to smell), and the scent of essential oils with high room
temperature volatilizes all at once. Next is the humidifier, if you add too much water, the
atomization space is not enough and the scent may not be diffused. Therefore, it is
recommended to use the humidifier according to its manual.

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