e-book tqm

TITLE : QS 9000 – ISO 14000 – CONCEPTS,
REQUIREMENT AND BENEFITS

LECTURER NAME : MOHD NAZRI BIN MOHD
SABRI

BIL NAME MATRIKS NO CLASS
BMS4A
1 MOHAMMAD SHUKRI 01BMS21F3007 BMS4B
BIN ABU BAKAR BMS4B

2 AINA SOFIA BINTI 01BMS21F3020
MOHD RIZAL

3 NOR SYAMIMI BT MD 01BMS21F3031
FAUZI

WHAT IS QS 9000?

Qs 9000 was introduced in 1994

QS 9000 was an international quality management system
(QMS) standard for the automotive industry originally
developed by the ‘Big Three’

American auto industry, namely, Daimler Chrysler
Corporation, Ford Motor Company, General Motors

Corporation

Major truck manufacturers, and is now managed by AIAG:
Automotive Industry Action Group.

WHAT IS QS 9000 CONCEPTS?

QS-9000 required certification/registration by
an accredited third party

• higher standards,
• better-quality products,
• improved efficiency,
• more consistent delivery,
• better communications.

Although initially released in late
1994 and updated in February 1995

the initial set of requirements applied
only to the suppliers of the
automotive industry.

WHAT IS ISO 14000?

ISO 14000 is a set of standards created to help
companies around the world reduce their adverse
impact on the environment.

It’s a framework for improved and more
environmentally-conscious quality management
systems by organizations large and small.

WHAT IS ISO 14000
CONCEPTS?

❑ ISO 14001 is the international standard that
specifies requirements for an effective
environmental management system (EMS)

❑ It provides a framework that an organization can
follow, rather than establishing environmental
performance requirements.

ISO 14000 STANDARDS

 The core of the ISO 14000 standardsis contained in ISO
14001

Here are the key standards included in ISO
14000:

➢ ISO 14001: Specification of Environmental
Management Systems

➢ ISO 14004: Guideline Standard
➢ ISO 14010 – ISO 14015: Environmental Auditing

and Related Activities
➢ ISO 14020 – ISO 14024: Environmental Labeling
➢ ISO 14031 and ISO 14032: Environmental

Performance Evaluation
➢ ISO 14040 – ISO 14043: Life Cycle Assessment
➢ ISO 14050: Terms and Definitions

BENEFITS OF ISO 14000

The ISO 14001 standard
provides specific requirements
for an EMS and shares some
common management system
principles with the ISO 9000
series of standards, including
the "plan-do-check-act model"
mentioned above and the
requirement for top
management commitment.
The basic focus of the ISO
14000 series of standards is
environmental protection,
while the ISO 9000 series of
standards focuses on quality
and customer needs.

ISO 9000 is not a prerequisite for ISO 14001, although
companies that have both have successfully integrated
the two management systems.

An effective EMS provides many benefits to the
implementing organization,its customers and
stakeholders, and to regulators.

COST SAVING

International standards help
optimize operations and
therefore improve the
bottom line.

Enhanced customer satisfaction

International standards help
improve quality ,enhance
customer satisfaction and
increase sale.

Access to new market

International standards help
prevent trade barriers and open
up global markets.

Increase market share

International standards
help increase
productivity and
competitive advantage.

Environmental
Benefits

International Standards
help reduce negative
impacts on the
environment.

Requirements QS9000-ISO 1400

Basic
requirement

ISO 9000

Scope

Normat iv e
reference

Term and
definit ion

Qualit y
management

syst em

Management
responsibilit y

Product
realizat ion

General Requirement
ISO1400

General Env ironmental Planning
requirements policy

I mplementation Checking and M anagement
and operation corrective action rev iew

ISO 9000 STANDARD QS – 9000 REQUIREMENT PER ITEM
ELEMENT
- Multi disciplinary teams
Management responsibility - Business plan
- Analysis of company level data
Quality system - Process for determining customer satifaction

Design control - Utilization of advanced quality planning
- Identification of special characteristics
- Utilization of cross – functional teams

- Computer aided design and analysis
- Reference special characteristics
- Process to review customer

Purchasing - Customer approved list
Inspection and testing - Compliance to government safety constrant
Corrective and preventive action
Servicing - Consistency of location indication
- Additional verification

- Disciplined problem solving
- customer returned product

- Communication of service concerns

CONCLUSION

 In conclusion , ISO 1400 and ISO 9000 have been
really help to protect environment . It also help
organisation to develop and implement an
effective and dynamic quality management
system with a focus on continual improvement .
ISO standard requirements are very general and
organisation decide themselves what kind of
practice complies with them .

Q & A SESSION

1. What is ISO 14000?

• ISO 14000 is a set of standards created to help companies
around the world reduce their adverse impact on the
environment

2. What are the five core elements of ISO
14000?

• Environmental management, planing , performance
evaluation, labeling, and life cycle assessment.

3. Why should we buy ISO 14000 certified
products?
• better conformance to environmental regulations,

better use of resources, higher quality goods and
increased levels of safety,

REFERENCE

 https://www.investopedia.com/terms/i/iso-14000.asp
 https://certifications.thomasnet.com/certifications/gl

ossary/qualit y-cert ificat ions/aut omot ive-industry/qs-
9000/
 https://ciiaas.files.wordpress.com/2007/11/qs-
9000.pdf
 https://www.youtube.com/watch?v=tCZL743baFg