Camp Australia National Operations Policy Manual
Late Fee Payment Procedure
POLICY
All fees for care must be paid by the due date identified on the statement. Statements are sent to
parents every two weeks via email or printed and posted to the nominated address on their account.
STRATEGIES TO SUPPORT POLICY
• An overdue account fee will be applied to accounts that are not paid in full by the due date
on the invoice
• If a parent chooses to not pay by Camp Australia’s preferred payment method of direct
debit, the parent must ensure that payment is received by Camp Australia before the due
date given on the statement
• Parents will be contacted by telephone, email or post by our customer service team if
payment is not received by the due date
• If a parent’s account remains unpaid for more than 30 days, then exclusion will commence
for the children listed on that individual account and all bookings will be cancelled until full
payment is received by Camp Australia
• Parents may call the customer service team on 1300 105 343 to discuss payment options or
requirements for each individual account
• Assistance to families in financial hardship or extreme difficulties can be provided, but only
after discussion with the Camp Australia customer service team
• Coordinators will follow clear guidelines provided by the regional manager for any instance
where a child may arrive at the service where the family has been excluded
Camp Australia National Operations Policy Manual 2017 Page 151
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Camp Australia National Operations Policy Manual
Late Pick Up Administration Fee
POLICY
A late fee will be charged for children remaining in care after the advertised closing time.
STRATEGIES TO SUPPORT POLICY
• Coordinators must contact the parent or other authorised person of any child still in the
service after the advertised closing time using the information provided on the child
enrolment information sheet to ensure the children will be collected in a timely manner
• If the coordinator is unable to contact the child’s parent or other authorised person they must
escalate the matter to the regional manager for further instruction and support
• In the case that the child has not been collected for an extended period and the coordinator
is unable to contact the child’s parent or other authorised person and is also unable to
contact the regional manager, the coordinator is to contact the police to request support.
Refer to Late/Non-Collection of children policy
• Parents will be charged $15.00 per 15 minutes or part thereof for any child that remains at
the service after the advertised closing time
• This fee will be automatically charged in addition to the session fee for the service for that
day and will be identified as ’Late Pickup Fee’
• Coordinators are to ensure that they accurately record the sign out times on the online rolls
for any child that is collected after the advertised closing time for the service. All late pickup
fees and requests for times outside of advertised hours require the times on the rolls to be
correct
Camp Australia National Operations Policy Manual 2017 Page 152
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Camp Australia National Operations Policy Manual
Child Absences
POLICY
The coordinator must ensure that all records relating to child attendances or absences are completed
accurately, in a timely manner and that any physical records such as sign in/sign out sheets are
stored securely.
STRATEGIES TO SUPPORT POLICY
• Coordinators must contact the parent or other authorised person of any child listed on the
roll that is unaccounted for at the service roll-call using the information provided on the child
enrolment information sheet to ensure the child is safe
• Normal procedures should be followed for any child that should be in attendance and is
missing
• If a child does not attend and the parent has not cancelled the booking using the parent
portal or via customer service a minimum of seven (7) days prior, the parent will be charged
for the session
• Parents will still be required to pay for the session and the government benefits applicable to
that account will be applied accordingly
• If the parent is entitled to any child care benefit (CCB) or child care rebate (CCR), they will
receive this entitlement for the first 42 absences in each financial year. This is called an
allowable absence and will appear on the parent’s statement as such
• After 42 non-attendance days (allowable absences) in one financial year, parents will be
charged the full fee with no government benefits applied
• Coordinators will sign for all absences at the service
Camp Australia National Operations Policy Manual 2017 Page 153
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Camp Australia National Operations Policy Manual
Child Care Benefit
POLICY
All parents approved by the Family Assistance Office are entitled to claim child care benefit (CCB)
and child care rebate (CCR) where the service has been approved for federal government funded
child care benefit places.
STRATEGIES TO SUPPORT POLICY
• Parents will be required to provide Camp Australia with their customer reference number
(CRN) for themselves and for each of their children to receive any government benefits. This
can be done as part of the registration process or by calling the customer service team on
1300 105 343
• Parents can obtain their CRN from the Family Assistance Office (FAO/Centrelink) by calling
13 61 50
• Parents have the option of having CCB and/or CCR as a daily deduction from their fees –
this must be arranged by the parent with the FAO
• Once the parents have provided the appropriate information from the FAO to Camp
Australia, the details will be formalised and submitted automatically as part of the fortnightly
statement process. Fees will be adjusted when confirmation has been received from the
FAO
• Child care rebates from the FAO are paid on a fortnightly, quarterly or yearly basis as
requested by families to the FAO
• For further information coordinators can contact the Family Assistance Office (FAO) service
hotline on 1800 050 021. This number should not be provided to families
• Claims for CCB can be lodged with the FAO up to 12 months after the date that care was
provided
Camp Australia National Operations Policy Manual 2017 Page 154
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Camp Australia National Operations Policy Manual
Family Confidentiality
POLICY
Camp Australia will maintain and respect confidentiality and privacy for families that utilise their
services. Camp Australia will ensure that the service follows the guidelines set out in the Information
Privacy Act (1988).
DEFINITIONS
• It is vital that we protect the privacy of individuals and their families. This ensures the
development and maintenance of trust, that sensitive and personal information does not
become public, that the information is not misused, that unauthorised access to information
does not occur and that the information is not transferred to other organisations.
CURRENT PRIVACY LEGISLATION
Privacy legislation ensures that all information gathered for the service is relevant to the specific
needs of the service. This information is necessary for:
• The responsiveness of the service to the needs of children and their families
• Proper safety and management of the children at the service
• The capacity of the service to communicate effectively with families
STRATEGIES TO SUPPORT POLICY
• All information must be gathered in a lawful, unobtrusive way with the consent of each
individual
• Other than appropriate Camp Australia staff, specific individual’s information may only be
accessed by that individual and may only be altered by the specific individual to ensure
information is current
• All accident, injury, trauma and medication administration forms for individual children must
be stored safely with the enrolment forms in a way that cannot be accessed by other
families
• Sensitive information relating to custody and access issues, intervention orders, special
needs and support requirements and health status is filed with the enrolment form and will
be adequately protected
• Team members are to ensure that only the required staff and authorised persons are to be
made aware of children with additional needs and requirements
• All information of a personal nature is to be kept safe and secure in a lockable cabinet or
office thus preventing unauthorised access, modification, or disclosure to others
• At no time is the information to be taken off the premises
• The coordinator will have access to this information on site
• Medical management plans and contact phone numbers are to be displayed at the service
as per the national quality framework legislative requirement
• When no longer required at the service, children’s personal and family information must be
archived in safe and secure storage until the child turns 25 years old
• All archived records will be reviewed annually and shredded if no longer legally required
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Camp Australia National Operations Policy Manual
HEALTH INFORMATION
Health information is taken to mean information or opinion about the physical health, mental health, or
varying ability of an individual child or educator, and includes:
• All identifying personal information collected to provide appropriate health care whilst at the
service
• Medical and other health details about employees held by an employer and the health status
or treatment details held by an insurer of an insured person
• Any other details as outlined in the Health Act
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Camp Australia National Operations Policy Manual
Administration and Maintenance of Records
POLICY
Camp Australia will maintain all state and federal legally required records in a system that complies
with requirements from the funding bodies and Camp Australia.
Management of this system will ensure that the confidentiality of child/family records is maintained
and will be reviewed regularly.
All appropriate documentation regarding storage of service compliance notices is managed by Camp
Australia Head Office and is accessible to authorised people as outlined in the Education and Care
National Regulations (R.167)
STRATEGIES TO SUPPORT POLICY
• Children’s assessments to support the delivery of the education program will be kept on file at
the service in a safe and secure location.
• A daily record of each child’s attendance will be maintained by the individual service in a safe
area. This will include the provision of a sign in and sign out attendance sheet, child
enrolment information sheet and any medical records
• Incident, illness, injury, accident or trauma records of individuals will be maintained by the
service. Any serious notifications will be kept by Camp Australia Head Office for a period of
25 years.
• If the record relates to the death of a child, records will be maintained by the service and
Camp Australia head office for a period of seven years as outlined in regulation 183.
• Staff timesheet records outlining sign in and sign out times will be maintained by the
coordinator
• Staff records will be maintained at each site. A copy of this will also be attached to your One
Team account
• All payroll and service records of Camp Australia staff including full name, address and date
of birth, will be maintained in a safe and secure location for a period of five (5) years, as per
the requirements of the Australian Taxation Department
A record will be kept of each family’s fees paid and fee’s outstanding, in a form approved by Camp
Australia and the Department of Human Services which comply with funding requirements
Camp Australia National Operations Policy Manual 2017 Page 157
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Camp Australia National Operations Policy Manual
Archiving of Records
POLICY
The service will maintain all personal, family and financial records of the individuals in care for the
appropriate period prescribed by state and federal legislative requirements. These records will be
maintained in a safe and secure location to ensure information can be made available to
appropriate persons at a later date if ever required.
STRATEGIES TO SUPPORT POLICY
All children’s documents will be archived in a safe, secure and, if possible, fire and water proof
location away from the service for the legal period of time specified by the appropriate legislation
upon cessation of use by the individual.
• A daily record of each child’s attendance will be maintained by the service and Camp
Australia. This will include the provision of a sign in and sign out attendance sheet which will
be kept by Camp Australia for a period of three (3) years from the last date the child attended
the service
• Incident, illness, injury, accident or trauma records of individuals will be maintained by the
service. This includes whilst the child was attending the service, as a result of an incident
suffered whilst in attendance. These documents will be kept by Camp Australia with the
individual’s enrolment forms for a period of 25 years from the last date the child attended
the service
• If the record relates to the death of a child, records of individuals will be maintained by the
service. This includes whilst the child was attending the service, as a result of an incident
suffered whilst in attendance. These documents will be kept by Camp Australia with the
individual’s enrolment forms for a period of 25 years after the death
• A record will be kept on each family’s fees paid and fees outstanding, in a form approved
by Camp Australia and the Department of Human Services which comply with funding
requirements. These documents will be maintained by Camp Australia for a period of
three (3) years, from the date of the last entry
• Employee time sheet records outlining sign in and sign out times will be maintained
by Camp Australia for a period of three (3) years
• All payroll and service records of Camp Australia staff will be maintained in a safe and
secure location for a period of five (5) years as per the requirements of the Australian
Taxation Department
• Any and all information covered by the Privacy Act
• Any and all financial information regarding the individual as it relates to payment for service
and/or state or federal funding
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Camp Australia National Operations Policy Manual
Partnership Responsibilities and Communication
POLICY
Camp Australia Pty Ltd and The Camp Australia Foundation are the approved provider for all the
Camp Australia services nationally. As the approved provider, Camp Australia has the legal
responsibility to ensure that all services are compliant with a number of legal requirements and
ensure that communication with the government is regular and productive.
Camp Australia is also a partner with each and every school where there is a legal contract between
both parties. The school partnerships are important to the relationship and connectedness to the
individual service.
Camp Australia is committed to ensuring all partnerships are effective, professional, and respectful.
STRATEGIES TO SUPPORT POLICY
• Camp Australia will support and grow relationships with all partners through regular emails
and meetings
• Regional managers are required to meet with each school in their portfolios once per term or
more frequently depending on the school requirements
• The national operations manager and the operations manager will meet with the state
regulatory authorities at least every 90 – 120 days
• Regular information is accessible at all times through the partner portal for school principals
• Schools and Camp Australia will have a signed contract which both parties will need to
adhere to
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Camp Australia National Operations Policy Manual
Quality Management
POLICY
Camp Australia will endeavour to provide appropriate opportunities for all key stakeholders to provide
feedback on the operation and administration of the Camp Australia service. Policies are a big part of
operational delivery and all service policies will be reviewed every twelve (12) months formally as well
as whenever there has been a change in practise.
STRATEGIES TO SUPPORT POLICY
• The coordinator will provide the regional manager with a detailed term report that will
capture all crucial information about the individual service
• Educators have the opportunity to provide feedback through online staff surveys and written
and/or verbal feedback to the regional manager, HR and/or the customer care team
• Camp Australia works closely with all state regulatory authorities to ensure this information
is disseminated appropriately
• It is the responsibility of the regional manager to provide support to educators to ensure that
quality processes are maintained at appropriate standards
• Regional managers will work closely with coordinators to pass on any regulatory changes
through one-on-one meetings, site visits, network meetings, Yammer updates as well as
written documentation
• Parents have the opportunity to provide feedback through annual surveys and at any other
time through verbal or written feedback to the service coordinator, regional manager and/or
customer care team
• Children also have the opportunity to provide feedback to Camp Australia through the
reflection journal, suggestion box, with support of their families to our customer care team
and to the educators at the service.
• All feedback, regular communication with government departments and partnerships with
schools ensure a high standard of service is maintained at each Camp Australia service
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Camp Australia National Operations Policy Manual
Policy Management
POLICY
This Camp Australia field operations policy manual will be reviewed regularly following
consultation/feedback from parents, educators, schools and the community as well as the Camp
Australia Team. Policy review ensures that Camp Australia maintains all legislative requirements and
incorporates any feedback from key stakeholders.
STRATEGIES TO SUPPORT POLICY
• Camp Australia reviews all policies/procedures, service documents and templates including
the enrolment process every twelve (12) months or when there is a business need or legal
change
• Families, educators and children have an opportunity to contribute to the review of policies
at any time through suggestion boxes, verbal or written feedback, surveys and discussions
• Any feedback regarding change, alteration, or amendments to current policies will be
documented, reviewed, analysed for appropriateness and used to alter current policy if
deemed to improve service delivery or meet regulatory requirements
• If at any time Camp Australia obtains feedback or advice that warrants an immediate
change to policy or process, Camp Australia will alter appropriate documentation.
Camp Australia National Operations Policy Manual 2017 Page 161
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Camp Australia National Operations Policy Manual
APPENDIX A
• Child Safe Standards – Victoria
• Standards of Care – QLD - Department of Communities Child Safety and Disability Services
• Child Safe Environment – SA – Department of Child Protection (DECD)
• Child Safe Organisation – NSW – Office of the Children’s Guardian & NSW Government
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Camp Australia National Operations Policy Manual
Child Safe Standards – Victoria
‘Child safe standards’ have been introduced as part of the Victorian Government’s response
to the Betrayal of Trust Inquiry. The Betrayal of Trust Inquiry found that while the majority of
children are safe in organisations, more work could be done to improve approaches to child
safety, and that there needs to be greater consistency of practice across school and early
childhood service provision.
The purpose of the Child Safe Standards are to ensure that policies are being implemented
into daily practice and that child safety is everyone’s priority.
The standards will be mandatory but nor prescriptive and it will provide a framework for
organisations to improve policy and practice for child safety.
The standards will allow services to build on existing practices to create child safe
organisations.
The child safe standards are as follows:
In complying with the child safe standards an applicable entity to which the standards
apply must include the following principles as part of their response to each standard:
o Promoting the cultural safety of Aboriginal children
o Promoting the cultural safety of children from culturally and/or linguistically
diverse backgrounds
o Promoting safety of children with a disability
To create and maintain a child safe organisation, an applicable entity to which the
standards apply must have:
o Standard 1: Strategies to embed an organisational culture of child safety,
including though effective leadership arrangements.
o Standard 2: A child safe policy or statement of commitment to child
safety.
o Standard 3: A code of conduct that establishes clear expectations for
appropriate behaviour with children.
o Standard 4: Screening, supervision, training and other human resources
practices that reduce the risk of child abuse by new and
existing personnel.
o Standard 5: Processes for responding to and reporting suspected child
abuse.
o Standard 6: Strategies to identify and reduce or remove risks of child
abuse.
o Standard 7: Strategies to promote the participation and empowerment of
children.
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Camp Australia National Operations Policy Manual
Standards Of Care – Queensland
Foster and kinship carers are required to provide a level of care which is consistent with the
statement of standards, as outline in section 122 of the Child Protection Act 1999.
The statement of standards provides a way to measure quality of care and forms a basis for
assessing whether a care environment is acceptable. The standards are interpreted with
consideration to the needs of each individual child.
The Act outline the following standards:
1. The Chief Executive (Director-General) must take reasonable steps to ensure a child
placed in care under section 82 is cared for in a way that meets the following
standards (the statement of standards):
1. the child’s dignity and rights will be respected at all times
2. the child’s needs for physical care will be met, including adequate food,
clothing and shelter
3. the child will receive emotional care that allows him or her to experience
being cared about and valued and contributes to the child’s positive self-
regard
4. the child’s needs relating to his or her culture and ethnic grouping will be met
5. the child’s material needs relating to his or her schooling, physical and
mental stimulation, recreation and general living will be met
6. the chid will receive education, training or employment opportunities relevant
to the child’s age and ability
7. the child will receive positive guidance when necessary to help him or her to
change inappropriate behaviour
8. the child will receive dental, medical and therapeutic services necessary to
meet his or her needs
9. the child will be given the opportunity to participate in positive social and
recreational activities appropriate to his or her developmental level and age
10. the child will be encouraged to maintain family and other significant personal
relationships
11. if the child has a disability – the child will receive care and help appropriate to
the child’s special needs
2. For subsection (1)(g), techniques for managing the child’s behaviour must not
include corporal punishment or punishment that humiliates, frightens or threatens
the child in a way that is likely to cause emotional harm.
3. For subsection (1)(j), if the chief executive has custody or guardianship of the child,
the child’s carer must act in accordance with the chief executive’s reasonable
directions.
4. The application of the standards to the child’s care must take into account what is
reasonable having regard to:
1. the length of time the child is in care of the carer or care service
2. the child’s age and development
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Camp Australia National Operations Policy Manual
Child Safe Environments – South Australia
Ensuring children’s safety and well-being is the shared responsibility of the whole
community.
It is important for any organisation providing services to children and young people to
consider what it can do to ensure it is a safe and welcoming place for the children and young
people it serves.
In South Australia, the Children’s Protection Act 1993 requires certain organisations to put in
place policies and procedures to establish and maintain safe environments for children.
The focus of chid safe environments is not simply to minimise risk or danger. Rather it is
about building an environment which is both child sage and child friendly, where children are
valued and feel respected and encouraged to participate and reach their full potential.
A commitment to the safety of children and young people should be embedded in every
organisation’s culture, reflected in their policies and procedures and understood and
practiced at all levels of the organisation.
What organisations are required to establish Chid Safe Environments?
All organisations that provide health, welfare, education, sporting or recreational, religious or
spiritual child care, residential or overnight care services wholly or partly for children must
take steps to establish a child safe environment.
For rom 11 April 2015, this requirement will also apply to organisations that provide cultural,
entertainment or party services wholly or partly for children.
‘Organisation’ in this context includes a wide range of state government, local government
and non-government bodies who work with children and include businesses, service
providers and incorporated and unincorporated groups.
An organisation may also consist of a single person (e.g. a sole trader) or partnership.
What do these organisations need to do?
To establish a safe environment for children, organisations must:
o develop policies and procedures to establish and maintain a child safe environment
o meet ‘relevant history information’ requirements applicable to their organisation type
for people working with children in prescribed positions; and
lodge a Child Safe Environment Compliance Statement with the Department of Education
and Child Development (DECD).
Policies and Procedures
Child safe environment policies and procedures developed by the organisation must be of a
standard set by DECD (Department of Child Protection). This standard is set out in the Child
Safe Environments: Principles of Good Practice.
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Camp Australia National Operations Policy Manual
Child safe environment policies and procedures do not need to be ‘stand-alone’ and can be
incorporated into an organisation’s overall policy framework.
Information, resources and guidance to assist organisations to establish and maintain child
safe environments is available from www.families.sa.gov.au/chidsafe
Relevant History Information – employees, volunteers and contractors
Organisations must ensure that before they appoint or engage any person to perform one or
more prescribed functions as:
o an employee
o a volunteer
o a contractor
o a sub-contractor or
o an agent
an assessment of the person’s relevant history is conducted (unless an exemption applies).
Assessments must then occur at three yearly intervals.
Prescribed functions are:
o regularly working with or in close proximity to children unless the work is directly
supervised at all times
o supervising or managing people who work with or in close proximity to children
o providing overnight care for children and
o having access to certain records relating to children.
Assessments may be conducted by the organisation itself on the basis of a national police
certificate and any information provided by the applicant, or by an authorised screening unit.
In all cases, assessments must be conducted in accordance with Standards issued by the
Department for Education and Child Development.
Relevant History Information – sole traders, people working in partnership and
responsible authorities
From 11 April 2015, certain sole traders, people working in partnerships and people who are
responsible authorities of an organisation will be prohibited from performing a prescribed
function unless
o an assessment of the person’s relevant history has been undertaken by an
authorised screening unit within the preceding three years; or
o the person has obtained a criminal history report prepared by South Australia Police
or Crim Trac within the preceding three years.
This applies to those people who provide a health, welfare, education, sporting or
recreational, religious or spiritual child care, cultural, entertainment, party, residential or
overnight care service wholly or partly for children.
These people will also be required to provide evidence of their compliance with this
requirement upon written request by a parent, guardian or carer of a chid who is or may be
receiving the service.
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Camp Australia National Operations Policy Manual
Child Safe Environment Compliance Statement
Organisations (including sole traders and partnerships) must lodge a statement with the
Department for Education and Child Development about their child safe environment policies
and procedures.
A child safe environment compliance statement lodgement form is available from the
Department of Child Protection and sets out the minimum standards organisations must
meet in order to establish a child safe environment.
Failure to comply with these requirements may incur a maximum penalty of up to $10,000.
Further information
Further information about establishing chid safe environments, including guidelines,
templates and other useful resources is available from: www.families.sa.gov.au/childsafe
Camp Australia National Operations Policy Manual 2017 Page 167
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Camp Australia National Operations Policy Manual
Child Safe Organisation – New South Wales
Organisations that involve children in their work should have a strong interest in keeping
children safe in those environments.
Good child safe policies and practices are the best way to reduce potential environmental
risks and keep kids safer in those environments.
The child safe approach includes education and supervision of both paid and unpaid staff
about appropriate and acceptable behaviours.
The Office of the Children’s Guardian encourages organisations to use a range of responses
to manage the potential risks in their individual environments, including meeting their
Working With Children Check legal obligations.
While a criminal record check can be an important tool in an organisation’s approach to
being ‘child safe’, they can't identify people who have not previously been caught or are yet
to offend.
Implementing effective child safe policies and practices is the best way for an organisation to
protect the children they are involved with.
A Child safe organisation:
o develops child safe policies
o has a child safe code of conduct
o ensures effective staff recruitment and training
o understands privacy considerations
o has a plan for managing risk
o encourages children and young people to participate
o effectively deals with concerns or complaints about behaviours towards a child
o attends child safe organisations training
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Camp Australia National Operations Policy Manual
Camp Australia – Child Safe Standards Framework
Standard 1: Strategies to embed an organisational culture of child safety, includin
Element Evidence and explanation on
1.1 How does the organisation ensure that child • Camp Australia Values –
safety is a central theme of public and internal believe that investing in th
messaging? OSHC provider.
• Our values are: Safe, Fun,
• SAFE: We believe in creat
for kids to form friendships
interest. Safety comes first
• Camp Australia website co
• National Operations Manu
of children
• In Job Advertisements Cam
• Through our internal One
keep children safe by all te
• Child Safety is a weekly ag
well as other support team
• During Principal meetings,
1.2 How does the organisation assess the • Regular unannounced visit
business risks associated with delivering the • Visits from Regulatory Au
services in a child safe manner? visits
• Rostering system is manag
• Ongoing review of any com
1.3 How does the organisation educate parents • Safety is often addressed i
on the importance of child safety? • Through our Camp Austral
sign in/out process, cancel
emergency bookings, requ
safety and wellbeing.
• Information session for par
Camp Australia National Operations Policy Manual 2017
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Reviewed: March 2017 Version: 1.0
ng through effective leadership arrangements
n how and where this occurs
At Camp Australia we have a strong set of values that we like to work by. We
hese four values has helped us become the most experienced and successful
, Engaging and Quality services
ting an environment where all children feel safe. After School Care, must be safe
s, safe to explore, grow and learn, safe to try something new or master a personal
t in everything we do
ontent: Our Promise to Families and Promise to Children
ual has several policies where we highlight and practise the safety and wellbeing
mp Australia makes references to being a Child Safe Organisation
Team and Yammer communication platforms reference is continually made to
eam members
genda item with the Senior Leadership Team and National Operations Team as
ms within the business
, Regional Coordinator/Managers talk through about Child safety and wellbeing.
ts onsite conducted by the Operations Team and documented
uthorities during Assessment and Rating, Compliance visits and unannounced
ged based on ensuring each service is 100% for each session of care
mplaints, serious incidents and feedback received by team members.
in parent communication from Camp Australia
lia website where we talk to parents about a variety of safety measures including:
llations process, children absences, excursions during Holiday Clubs, on the day
uirement for Medical Management Plans and other relevant details about a child’s
rents and families when required
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• Camp Australia National O
1.4 How do the organisation policies and • By ensuring all team mem
practices work to provide an effective child and resource to help provid
safe environment? • Ongoing and developing t
educators to the Senior Le
all compulsory training is c
• All serious incidents and co
Operations Team and Sen
• Working and acting on fee
• Quality benchmark with ou
to ensure we only discus
information including conta
• Choosing and contracting p
always to view
1.5 How does the organisation create a culture • From before an employee
where all team members feel comfortable and and ongoing we are alway
supported to report any concerns about child everything we do.
safety? • Positive relationships betw
members is important for b
• Yammer is an important to
very new employees right t
offer guidance, support an
• National Operations Policy
• Training workshops that ar
• Ongoing visits, discussions
to aide and foster positive
• Network sessions are held
times members of the Cam
that supports discussing ch
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
Operations Policy Manual
mbers are aware of our National Operations Policy Manual to be used as a tool
de a safe environment for children
training workshops on the Learning Management System. All levels from our
eadership Team constantly reinforcing for the policies to be followed and ensure
completed and adhered to.
omplaints are reported quickly and are openly discussed through all levels of the
nior Leadership Team
edback and complaints received by Camp Australia
ur Customer Service Team regarding children at risk; privacy and security check
ss child information with authorised persons, ensuring we have up to date
act details, emergency contacts
providers that can supply staff with valid WWCC and ensuring they are available
starts with Camp Australia, through their recruitment process, training programs,
ys exposed to the constant narrative around child safety – we put kids first in
ween our Educators with Regional Managers and all Camp Australia Team
building trust and confidence to speak openly with one another.
ool used to build relationships between all Camp Australia team members. From
through to our CEO. All team members can communicate through posts that can
nd service inspiration.
y Manual
re made available to all team members
s and support particularly by the Regional Manager and Regional Coordinators –
engagement and sensitive discussions.
d every term to continue to support educators about child safety. There are at
mp Australia team present at these sessions to continue to build an environment
hild safety cultures.
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Camp Australia National Operations Policy Manual
• All Camp Australia within t
Training and Mandatory Re
Standard 2: A child safe policy or statement of commitment to child safety
Element Evidence and explanation on
2.1 How does the organisation’s child safe policy • Our Child Safe Policy cle
and statement display a commitment and duty includes all children from a
of care to children including children from • We have a Statement of C
aboriginal culture, linguistically diverse and Camp Australia
children with disabilities? • National Operations Policy
commitment to child safety
• Camp Australia has an an
inclusiveness creates a sa
• We have multiple commun
in everything we do
• Our Code of Conduct also
• We have a very through G
Guidance Support Plan wr
and when deemed necess
Standard 3: A code of conduct that establishes clear expectations for appropriate
Element Evidence and explanation on
3.1 How does the organisations code of conduct • By ensuring the Code of C
provide all team members with clear • All new employees are req
expectations for appropriate behaviour and • The Code of Conduct is av
engagement with children? • It is referred to in the Learn
• The Code of Conduct is us
• Through the Camp Austral
• During regular visit by the
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
the Leadership, HR and operations team have been involved in Child Protection
eporting, there is a culture of awareness and responsiveness
n how and where this occurs
early outlines our commitment to provide children with safe environment that
aboriginal culture, linguistically diverse and children with disabilities
Commitment that each of our Educators complete when they start working with
y Manual contains multiple statements regarding Camp Australia focus on our
y
nti-biases approach to programming which is inclusive of all the children. This
afe environment for children
nications and training to our parents, educators and schools that WE put kids first
provides our obligations as educators to support all children
Guidance Support Plan process that includes supporting all personal involved in
riting. We have a clear process on Appling for fudging to further support children
sary Camp Australia will fund additional workers to support children
e behaviour with children
n how and where this occurs
Conduct is available to all team members
quired to sign that they have received, read and understood the code of conduct
vailable on ONE TEAM and in the National Operations Manual
ning Management System where it is explained in different areas
sed using Performance Development and Management meetings
lia website – our commitment to our Educators
members of the Operations Team
Page 171
Camp Australia National Operations Policy Manual
• Discussion and reference a
Standard 4: Screening, supervision, training and other human resources practice
Element Evidence and explanation on
4.1 How does the organisation conduct pre- • Every candidate is screene
employment screening to ensure all team experience and cultural fit
members are suitable for working with • Interview questions have
children? Australia being a Child Saf
• Two professional reference
to establish the history of th
work with children
4.2 What organisational practices occur to ensure • Educators are only rostere
team members continue to be suitable for • Completion of the Child Pr
working with children? • Ongoing review and monit
• Online LMS training a varie
• Requirement for all educa
Anaphylaxis
4.3 How does the organisation training practices • Our National Operations P
educate team members on appropriate • Practising the strategies de
behaviours when interacting with children in • Supporting by several LMS
care? all Camp Australia team m
• The LMS modules also inc
• A very thorough code of co
members at Camp Austral
4.4 How does the organisation’s supervision • Through our policy on Groo
practices around grooming behaviours what to look out for to spo
promote the awareness on child safety within reported
services? • Our Mandated Child Prote
respond/manage this type
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
at network sessions and through one on ones with our Educators
es that reduce the risk of child abuse by new and existing personnel
n how and where this occurs
ed for initial suitability, interviewed against child safe standards, company policy,
a focus on child safety with discussions throughout the interview about Camp
fe organisation
es are also conducted prior to position offer. The reference checks are conducted
he candidate and whether there is reason to suggest they may not be suitable to
ed with a current and valid WWCC
rotection Training
toring from both the Regional Manager and HR teams
ety of workshops
ators to maintain up to date compliance certifications: First Aid, Asthma, CPR,
Policy Manual clearly states: We put kids first in everything we do
escribed in our operations policy manual
S workshops we have available for educators to complete. It also includes details
members have a moral, ethical and social obligation to keep kids safe
clude examples of situations where appropriate interactions of children is required
onduct that describes the desired behaviours expected by Educators and all team
lia
oming that also includes a fact sheet on Grooming behaviours. It shows educators
ot signs of grooming and state the behaviour that is unacceptable and must be
ection Training module covers detail around Grooming with details on how to
of behaviour
Page 172
Camp Australia National Operations Policy Manual
• Consistent discussion on h
when there is a suspicious
Standard 5: Processes for responding to and reporting suspected child abuse
Element Evidence and explanation on
5.1 How does the organisations processes • Camp Australia has seve
support a child when a disclosure of abuse is supports a disclosure. Mos
made to a team member? • The child disclosure is trea
• The Child and Educators
embedded in their ER prac
5.2 How does the organisation processes • The organisation would ref
manage allegation of abuse from a child who • Where possible external
is from an aboriginal, culturally, linguistically circumstances
diverse background or from a child with a
disability?
5.3 How does the organisation support team • All team members involve
members through the allegation process? teams. Including the Regio
• Camp Australia also offers
5.4 How does the organisation ensure that • With Child Safety at the for
disciplinary processes are known and Policy Manual, in all Learn
adhered to, ensure that the child policy • All team members are exp
procedures are adhered to? • Consistent reference is ma
5.5 How does the organisation consider • The Senior Leadership Te
allegations as opportunities of learning and work that may be required
identify systemic problems? • National Operations Team
• Policies, procedures and tr
• Educators are provided opp
is transparent, shared and
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
how to observe and monitor educator’s interactions. Ensure policies are followed
s behaviour or interaction
n how and where this occurs
eral policies and procedures located in the National Operations Manual that
st policies to support this area are in Quality 2 and 4 of the manual.
ated respectfully and the child account of the disclosure is taken very seriously
involved are supported by the number of supportive practises that HR have
ctises
fer to the National Operations Policy Manual for support in this area
agencies will be contacted to support the child/family/educator in these
ed in a disclosure and the reporting of a disclosure with all appropriate support
onal Manager, Operations Manager, HR representatives
s an extension of confidential EAP counselling when required
refront of our values and philosophy it is clearly noted in the National Operations
ning Management System workshops and Code of Conduct
pected to complete and sign Code of Conduct, complete all Mandatory training
ade to Child Safe Policy so that it is front of mind for all team members
eam discuss any allegations at length to review business positioning and further
to develop /enhance current systems and processes
m discuss at length by case studies and scenarios.
raining reviewed and updated accordingly
portunities through 1:1, network sessions and general discussions where learning
d responded to accordingly
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Camp Australia National Operations Policy Manual
Standard 6: Strategies to identify and reduce or remove risks of child abuse
Element Evidence and explanation on
6.1 What does the organisation do to reduce or • This process commences
remove risks of child abuse by team stating clearly, we are a Ch
members? • Throughout our onboarding
• All educators must have a
when their WWCC is abou
have a valid WWCC
• The policies and procedure
by Educators should a chil
• Ongoing/Mandatory trainin
to report or not
• Any suspicious behaviour
• Grooming Policy and Fact
• Ongoing discussions and t
6.2 How does the organisation reflect and • By acting on incidents an
improve process with managing risk? regarding the outcomes an
• Processes are also evalua
• We also work closely with
are effective and practical.
6.3 How does the organisation ensure situational • Situational risks are comm
risks are considered and appropriate actions environment OSHC opera
are understood by the team? services and high volume o
in individual schools and
Managers and using core
educators.
6.4 How does the organisation review and update • It is reviewed constantly, w
the Grooming policy? where we may need to use
members
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
n how and where this occurs
from the moment Camp Australia recruits for a role within our organisation by
hild Safe Organisation
g process we refer to Child Safe Standards and requirements
a valid WWCC always and we have a built-in system that will remind educators
ut to expire. The system will also remove anyone form working a shift until we
es in our National Operations Policy Manual clearly outline the process required
ld be at risk
ng in Child Protection is now conducted annually regardless if you are mandated
is reported and managed immediately
sheet to continue to educate all team members
transparency about remove risks to children of child abuse
nd suspected abuse and communicating it in a confidential but open manner
nd the need to keep children safe
ated particularly after a situation to ensure that we are managing risk accordingly
ACECQA and Regulatory Authorities including DHHS to ensure our processes
.
mon at Camp Australia and OSHC industry given the diversity of the physical
ates from, scale of the differing school communities, geographic location of
of educators involved in providing care. Educators are trained to take differences
levels of educator’s skills. Ongoing training, networking, visits from Regional
e communication platforms ensure appropriate actions are understood by the
whenever there may any updates provided by DHHS or when a situation occurs
e the policy it will be then reviewed, updated and trained accordingly to all team
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Camp Australia National Operations Policy Manual
Standard 7: Strategies to promote the participation and empowerment of children
Element Evidence and explanation on
7.1 How does the organisation educate children to • Children are empowered b
know how to report an allegation of abuse? o Reflection Journal – e
o Children are treated a
o Our Policy that suppor
o The Better Buddies Pr
o Empowering children
o Provide a safe and se
o Providing opportunitie
and curiosity
o Working with My Time
o Empower the children
o Provide a program tha
from people/ situations
7.2 How does the organisation ensure that the • Educators at Camp Austra
children in care have access to report child abuse
allegations of abuse? • Child Protection Training w
It also provides guidance o
• Educators are trained to e
protected and nurtured to b
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
n.
n how and where this occurs
by the following practises:
encourage the participation and empowerment of children
as individuals
rt children feedback and thoughts
rogram which encourages children to think like a leader
to speak up
ecure environment with engaging educators that will promote the rights of a child
es throughout the OSHC service to talk, extend discussions and support interests
e Our Place Framework
n to know that it is acceptable to report an issue of abuse to an Educator
at guides children to be familiar with how to be treated and protecting yourself
s that make you feel uncomfortable
alia are trained and have a variety of tools to be vigilant in identifying the signs of
workshop provides clear detail on what to look for and how to respond to the child.
on what to do with a disclosure and how to protect the child
ensure the environment the children are in is safe and that allows a child to feel
be able to report an allegation of abuse
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Camp Australia National Operations Policy Manual
Camp Australia - Blue Card Risk Management Strategy Framework
Camp Australia – Risk Management Strategy Framework
Value: Commitment: Demonstrate a commitment to Creating a safe service enviro
Mandatory Requirement One: Statement about Commitment to the Safety and We
Element Evidence and explanation on
1.1 How does the organisation’s risk management • Our Child Safe Policy cle
strategy include a clear statement of includes all children from a
commitment? • We have a Statement of C
Camp Australia
• National Operations Polic
commitment to child safety
• Camp Australia has a po
Standard Frameworks
• Camp Australia has an an
inclusiveness creates a sa
• We have multiple commu
first in everything we do
• Our Code of Conduct also
• We have a very through G
Guidance Support Plan wr
and when deemed necess
Mandatory Requirement Two: Code of Conduct for interacting with Children and Y
Element Evidence and explanation on
2.1 How does the organisations code of conduct • By ensuring the Code of C
provide all team members with clear • All new employees are req
• The Code of Conduct is av
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: March 2017 Version: 1.0
onment
ell-being of children and the protection of children from harm
n how and where this occurs
early outlines our commitment to provide children with safe environment that
aboriginal culture, linguistically diverse and children with disabilities
Commitment that each of our Educators complete when they start working with
cy Manual contains multiple statements regarding Camp Australia focus on our
y
olicy on the adherence of both the Risk Management Strategy and Child Safe
nti-biases approach to programming which is inclusive of all the children. This
afe environment for children
unications and training for our parents, educators and schools that WE put kids
o provides our obligations as educators to support all children
Guidance Support Plan process that includes supporting all personal involved in
riting. We have a clear process on Appling for fudging to further support children
sary Camp Australia will fund additional workers to support children
Young People
n how and where this occurs
Conduct is available to all team members
quired to sign that they have received, read and understood the code of conduct
vailable on ONE TEAM and in the National Operations Manual
Page 176
Camp Australia National Operations Policy Manual
expectations for appropriate behaviour and • It is referred to in many co
engagement with children? • The Code of Conduct duri
• Through the Camp Austra
• During regular visit by the
• Discussion and reference
• Through one on ones with
2.2 How does the organisation that the service • Service Information folder
supervises children at all times and are within • Extra-Curricular Activities
required ratios? • Camp Australia policies an
not be collected from care
• Clear and adherent sign in
2.3 How does the organisation ensure that • The Guidance Support Pla
children are respected at all times that support follow with educators, fam
behaviour management, physical contact as Support Plans. There is als
well as relationships with children? assist educators in day to
• Camp Australia has seve
relationships with Children
• Camp Australia has a limit
in the National Operations
2.4 How does the organisation’s supervision • Camp Australia Grooming
practices around grooming behaviours to look out for to spot signs
promote the awareness on child safety within • Our Mandated Child Prot
services? respond/manage this type
• Consistent discussion on h
when there is a suspicious
2.5 How does the organisation ensure that • Camp Australia has availa
organisation standards are in place for all handbook includes all rele
stakeholders that includes bullying, • All employees are expecte
harassment and discrimination? • The National Operations P
cultural diversity and equa
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
ourses on the Learning Management System explained in different areas
ing Performance Development process and Management meetings
alia website – our commitment to our Educators
members of the Operations Team
at network sessions
h our Educators
gather all relevant information about the service
protocol provides clarity of where children are at all times
nd procedures provides detailed strategies on what needs to occur should a child
e.
n and out processes including 15 minute head counts of children
ans that Camp Australia has embedded to day to day care of a child is clear to
milies and school. The child is also involved in the development of Guidance
so a LMS course for Educators called “Guiding and supporting children” to further
day interactions with the child and service.
eral policies available in the National Operations Policy Manual that supports
n (Quality Area 5)
ted physical contact policy which all educators are made aware of and is available
s Policy Manual
g policy includes a fact sheet on Grooming behaviours. It shows educators what
s of grooming and state the behaviour that is unacceptable and must be reported
tection Training module covers detail around Grooming with details on how to
e of behaviour
how to observe and monitor educator’s interactions. Ensure policies are followed
s behaviour or interaction
able via LMS online and accessible at all times their Employee handbook. The
evant process relating to bullying, harassment and discrimination
ed to complete LMS compulsory workplace bullying course
Policy Manual also includes specific detail in this area as well as promoting of
al opportunity for all employees
Page 177
Camp Australia National Operations Policy Manual
2.6 How does the organisation support educators • Camp Australia has very s
and children with online mediums, visitor and • All employees are aware o
photography?
Australia’s Employee Hand
to sign their acceptance of
• Educators are unable to ta
• Educators can take photos
etc. using the service phon
• Camp Australia’s Visitors o
individual visiting a service
enter the service. Where a
can only be taken using the
• Where a photograph/video
Camp Australia, the Marke
be required to ensure that
• Only Camp Australia’s Mar
Department can take and/o
publications
• All recorded material will b
2.7 How does the organisation support general • Camp Australia has a tho
health and safety? strategies in the National O
• Camp Australia offers the s
to a professional individual
• Camp Australia promotes
Eating guidelines have be
delivery. There is also an L
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
specific policies when it comes to any online forums, visitors and photography.
of Camp Australia’s Internet, Email & Social Media Policy detailed in Camp
dbook as part of the compulsory induction process. All employees are required
f this policy and Camp Australia’s Code of Conduct.
ake photos/videos of children and Educators at any time.
s/videos of program ideas and initiatives such as art/craft activities, food items
ne only.
on Site Policy is detailed in the National Operations Policy Manual. Any
e will be required to follow our mandatory requirements before being allowed to
a photo is required as part of the visitor’s policy identification process photos
e service phone.
o is required as part of a publicity event or marketing photoshoot organised by
eting Department will provide a Photograph /Video Consent form. Educators will
Camp Australia’s Photograph/Consent Form is completed for each child.
rketing Department or contractor organised by Camp Australia’s Marketing
or provide photographs/video of children and Educators to be used in media
be stored confidentiality and remain the property of Camp Australia.
orough Code of Conduct, Employee Handbook and general policies including
Operations Policy
services of counselling via EAP where employees may feel it is necessary to talk
l
Healthy Eating both in services as well as in office environments. The Healthy
een developed by Nutrition Australia and are embedded with our day to day
LMS course to support this area.
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Camp Australia National Operations Policy Manual
Value: Capability: Strengthen the capability of the service provider to create a saf
Mandatory Requirement Three: Procedures for Recruiting, Selecting, Training and
Element Evidence and explanation on
3.1 How does the organisation conduct pre- • Every candidate is screene
employment screening to ensure all team experience and cultural fit
members are suitable for working with • Interview questions have
children? Australia being a Child Saf
• Two professional reference
to establish the history of th
work with children
3.2 What organisational practices occur to ensure • Educators are only rostere
team members continue to be suitable for • Completion of the Child Pr
working with children? • Ongoing review and monito
• Online LMS training a varie
• Requirement for all educa
Anaphylaxis
3.3 How does the organisation training practices • Our National Operations P
educate team members on appropriate • Practising the strategies ou
behaviours when interacting with children in • Supported by several LMS
care? all Camp Australia team m
• The LMS courses also inclu
• A very thorough code of co
members at Camp Australi
3.4 How does the organisation clearly outline • Professional development
management practices for educators? the National Operations Te
Camp Australia very thorou
• The Learning Manageme
professional development
• Introduction of Coordinator
also available. This type of
• Camp Australia has clear p
all employees clear guideli
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
fe service environment
d Managing Staff
n how and where this occurs
ed for initial suitability, interviewed against child safe standards, company policy,
a focus on child safety with discussions throughout the interview about Camp
fe organisation
es are also conducted prior to position offer. The reference checks are conducted
he candidate and whether there is reason to suggest they may not be suitable to
ed with a current and valid Blue Card
rotection Training is a requirement
oring from both the Regional Manager and HR teams
ety of courses
ators to maintain up to date compliance certifications: First Aid, Asthma, CPR,
Policy Manual clearly states: We put kids first in everything we do
utlined in our operations policy manual
S workshops we have available for educators to complete. It also includes details
members have a moral, ethical and social obligation to keep kids safe
udes examples of situations where appropriate interactions of children is required
onduct that describes the desired behaviours expected by Educators and all team
ia
and Educators Careers Journey is the DNA of Camp Australia. All members of
eams are from our team of educators – there is only internal promotion guided by
ugh training programs
ent System provides all employees with opportunity of further learning and
in self passed workshops
r Bootcamp to our Educators who wish to step into the role of a coordinators is
f training is more designed for face to face training and tasks in the services.
polices in the National Operations Manual and Employee Handbook that provides
ines and strategies to manage complaints, grievances and concerns
Page 179
Camp Australia National Operations Policy Manual
• Team members are provid
Cards obligations
• Camp Australia roster syst
the right and valid qualifica
3.5 How does the organisation ensure that • With Child Safety at the for
disciplinary processes are known and Policy Manual, in all Learn
adhered to, ensure that the child policy • All team members are exp
procedures are adhered to? • Consistent reference is ma
Values: Concerns: Managing concerns with a respect to the safety and well-being
Mandatory Requirement Four: Policies and Procedures for handling Disclosures o
Element Evidence and explanation on
4.1 How does the organisations processes • Camp Australia has seve
support a child when a disclosure of abuse is supports a disclosure. Mos
made to a team member? • The child disclosure is trea
• The child and educators
embedded in their ER prac
4.2 How does the organisation processes • The organisation would ref
manage allegation of abuse from a child who • Where possible external
is from an aboriginal, culturally, linguistically circumstances
diverse background or from a child with a
disability?
4.3 How does the organisation support team • All team members involve
members through the allegation process? teams. Including the Regio
• Camp Australia also offers
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
ded with guidance, reminders and support to ensure they are aware of the Blue
tem also ensures that all sessions of care have the right educator working with
ations
refront of our values and philosophy it is clearly noted in the National Operations
ning Management System workshops and Code of Conduct
pected to complete and sign Code of Conduct, complete all Mandatory training
ade to Child Safe Policy so that it is front of mind for all team members
g of children and young people
or Suspicions of Harm including reporting guidelines
n how and where this occurs
eral policies and procedures located in the National Operations Manual that
st policies to support this area are in Quality 2 and 4 of the manual.
ated respectfully and the child account of their disclosure is taken very seriously
involved are supported by the number of supportive practises that HR have
ctises
fer to the National Operations Policy Manual for support in this area
agencies will be contacted to support the child/family/educator in these
ed in a disclosure and the reporting of a disclosure with all appropriate support
onal Manager, Operations Manager and HR representatives
s an extension of confidential EAP counselling when required
Page 180
Camp Australia National Operations Policy Manual
4.4 How does the organisation consider • The Senior Leadership Te
allegations as opportunities of learning and work that may be required
identify systemic problems? • National Operations Team
• Policies, procedures and tr
• Educators are provided o
discussions where learning
Mandatory Requirements Five: A plan for managing breaches of the Risk Manage
Element Evidence and explanation on
5.1 How does the organisation review the risk • Camp Australia uses this fr
management strategy to ensure it is current also a policy developed tha
with relevant details? • Ensuring that we continue
place
• Ongoing discussions with
Australia is following accur
5.2 How does the organisation ensure action is • There is a policy that advise
taken when the strategy has been Frameworks are adhered t
compromised? • Review of this process occ
5.3 How does the organisation record such • Camp Australia has one p
breaches to the strategy? occur. This is recorded with
• The process is documente
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
eam discuss any allegations at length to review business positioning and further
to develop /enhance current systems and processes
m discuss at length by case studies and scenarios
raining reviewed and updated accordingly
opportunities through 1:1 coordinator meetings, network sessions and general
g is transparent, shared and responded to accordingly
ement Strategy
n how and where this occurs
ramework as the strategy for managing the Risk Management Strategy. There is
at support both this framework and Child Safe Standards Framework
to keep updated what is happening and what relevant changes may need to take
h the Regulatory Authority and other government agencies to ensure Camp
rate and most up to date information
es all team members of the accountability they hold to ensure the Camp Australia
too
curs at any time should there be a breach to the strategy
process that employees follow should any breaches of any policies or practises
h the employee file.
ed in the National Operations Policy Manual and the Employee Handbook
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Camp Australia National Operations Policy Manual
Mandatory Requirement Six: Risk Management Plan for High Risk Activities and S
Element Evidence and explanation on
6.1 How does the organisation ensure that all high • Camp Australia has severa
risk activities are well understood and followed during high risk activities.
by all educators? educators are trained to fo
o Excursion Risk Asse
Assessments
• Regulation 97 review wil
community. This is on sit
accurate
• Service Information Folde
Value: Consistency: Ensuring a consistent approach to risk management, both w
Mandatory Requirement Seven: Policies for compliance with Blue Card Legislatio
Element Evidence and explanation on
7.1 How does the organisation ensure it meets all • Camp Australia has a tra
the requirements and compliance of Blue application and team mem
Cards? • Candidates must present
• Refer to process for valid
Cards.
• We do not employ anyon
Services if an employee c
casual employee who ha
availability or responded
• Candidates are required
charges and an assessm
under suspicion of a crim
• As above; a known disqu
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
Special Events
n how and where this occurs
al processes throughout the operational delivery to ensure children are kept safe
Each high-risk activity has a separate risk assessment plan and process that all
ollow.
essments, Supervision Plans, Extra Curricular process and Bathroom Risk
ll also provide educators the risks associated within their environment and
te and available to all. It is reviewed throughout each term to ensure it is still
er is onsite and available with all relevant details of the service
within the organisation and with respect to the requirements under the ACT
on
n how and where this occurs
ained team of professionals to verify and validate Blue Cards for every candidate
mber in Queensland.
t a valid employer Blue Card before consideration for employment.
dating a WWCC. This policy also includes specific information about Blue
ne working in Qld without an employer (paid) Blue Card. Advising Blue Card
ceases work – casual workforce makes this difficult to monitor, however any
as not worked a single shift within three months and not maintained their work
to employer communication will be terminated from employment.
to answer at interview stage questions concerning previous or pending criminal
ment of their suitability to work with children. Anyone who has been convicted or
minal offence is not offered employment.
ualified person is not offered employment.
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Camp Australia National Operations Policy Manual
7.2 How does the organisation manage a • Where known to Camp A
negative Blue Card notification and what individual, Blue Card Ser
process is followed? • Camp Australia has a po
Operations Policy Manua
7.3 How does the organisation ensure confidential • All employee records are
matters are maintained? may be accessed by HR,
are recorded on individua
does not accept Voluntee
7.4 How does the organisation manage the Blue • A register of Blue Card h
Card Register? issued three reminders v
Mandatory Requirement Eight: Strategies for Communicating and Reporting
Element Evidence and explanation on
8.1 How does the organisation communicate the • Through the National Ope
risk Strategy Management? procedures that must be
• One Team provides all
information. Other avenu
for communication of the
8.2 How does the organisation keep children • Reflection Journal – enco
engaged in the risk management strategy and • Children are treated as in
empowered to keep themselves safe? • Our Policy that support c
• The Better Buddies Prog
• Empowering children to s
• Provide a safe and secur
• Providing opportunities t
and curiosity
• Working with My Time Ou
• Empower the children to
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
Australia, should there be a change in police information pertaining to an
rvices will be notified on the day.
olicy on the management of negative Blue Cards which is located in the National
al and the Employee Handbook
e maintained in electronic form in a secure and restricted environment. Records
, Payroll and management as required. Blue Card numbers and expiry dates
al files to ensure every employee maintains a valid work status. Camp Australia
er or Exemption cards.
holders can be obtained at any time, individually or whole of state. Staff are
via email leading up to the expiry of their Blue Card.
n how and where this occurs
erations Policy Manual, the team have access to all the details of the policies and
followed at all times
team member with updates on policy and practises. This is the first point of
ues such as one on ones, team meeting, training and site visits allow opportunity
e Risk Strategy Management
ourage the participation and empowerment of children
ndividuals
children feedback and thoughts
gram encourages children to think like a leader
speak up
re environment with engaging educators who promote the rights of a child
throughout the OSHC service to talk, extend discussions and support interests
ur Place Framework
know that it is acceptable to report an issue of abuse to an Educator
Page 183
Camp Australia National Operations Policy Manual
• Provide a program that g
people/ situations that ma
Camp Australia National Operations Policy Manual 2017
©This document is the property of Camp Australia and is not to be reproduced in any form
Reviewed: October 2017 Version: 1.12
guides children to be familiar with how to be treated and protecting yourself from
ake you feel uncomfortable
Page 184
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National Operations Policy Manual 2017
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