JUNE 2023
2 Professional Computer Solutions Get In Touch Main Office: 712-263-3106 Toll Free: 888-843-3106 Email: [email protected] Website: https://pcs-csa.com BUSINESS DEVELOPMENT TEAM Doug Dorhout Regional Business Developer Central 712.263.3106 [email protected] Nate Houston Business Development Manager East 712.263.3106 [email protected] Blair Patnaude Regional Business Developer West 712.263.3106 [email protected] On the Move Upcoming Conferences June 25 - 28 CSA/PCS Annual User Education Conference (AUEC) Angie Miller, Shelley Lee, Brian Christensen, Julie Fink, Kyle Halpin, Amy Kuhlmann, Nate Houston, Doug Dorhout, Blair Patnaude - Orange Beach, AL August 20 - 23 NEPPA Annual Conference Nate Houston - Groton, CT 21 - 23 MMUA Summer Conference Doug Dorhout - Duluth, MN 21 - 25 APA & AIE Annual Meeting Blair Patnaude - Valdez, AK September 6 - 8 PMEA Annual Conference Nate Houston - Bedford, PA 6 - 8 MREA CEO Fall Conference Doug Dorhout - Spicer, MN 12 - 14 NRECA Region 5&6 Meeting Doug Dorhout - Des Moines, IA 26 - 28 NRECA Region 7&9 Meeting Blair Patnaude - Omaha, NE 27 - 29 MPUA Annual Conference Doug Dorhout, Nate Houston, Blair Hill - Branson Landing, MO
A Message From Angie Miller PCS General Manager If you would like to register for these or future webinars, go to our website or click the link below: PCS Webinars Thursday • August 24 • Connect Rate Related Setup Thursday • September 21 • Connect Balancing and More Thursday • October 19 • Connect Admin Portal Thursday • November 16 • Connect Non-Rate Related Setup Tuesday • December 12 • Insight Filing 1099s Wednesday • December 13 • Insight Filing W-2s Thursday • December 14 •Insight Filing 1095s Summer is upon us, time for picnics, vacations, fun family outings and a trip to Orange Beach for the Annual User Education Conference (AUEC). We are excited to continue to see the number of registered attendees grow each year. The number of PCS utilities attending has nearly doubled with over a sixty percent increase in the number of attendees. We aren’t just excited to see a growth in numbers, PCS values the interaction with users to help drive the future. Not only will we be highlighting new features and functionalities but we will be listening. Listening to you! AUEC is our biggest opportunity to get direct feedback on current development and future direction and needs. As the title states, this is the Annual User Education Conference – two key words on which to focus. Not only is PCS listening to you the user, but the breakout sessions are focused on providing educational opportunities. The Insight team will be providing education on new Springboard modules and functionalities including the new Inventory and Purchasing Springboard modules, Springboard Power Search & Dashboards, possibilities within the Employee Work Group modules, plus overall Springboard use, hints and tips. The Connect team will focus on features and functionalities that are under utilized or that you may not realize are available. This is broken into two major focuses – all things billing related and then a deep dive into everything Connect and what are the possibilities to improve your overall efficiency and daily experience. In the spirit of Monday being a bit of a fun day kicking off with fishing and golfing, we will wrap up our last session of the day on the patio. Users have requested more opportunities for round table discussions so what better place can you have than sitting on the beach sharing ideas while sipping on a beverage. This session will conclude with pizza for you and your guest(s). For those of you not able to join us this year, mark your calendars for June 24-27, 2024! Click here to view upcoming webinars and get registered! Professional Computer Solutions 3
4 Professional Computer Solutions AUEC Sunday, June 25 5:00-6:30 Early Registration Monday, June 26 6:00 am Fishing – Charter 8:00 am Golf – Craft Farms – 4 Person Scramble 8:00 am-3:15 pm Registration Pre-Conference Sessions: 8:30-10:00 CSA - Orbit CMB 101 1.5 CEUs (Computer Software and Applications – Non-Technical) For those utilities already using Orbit CMB it will serve as a reminder of functionality that is taught but often forgotten soon after the training and conversion process is complete. For those not yet on Orbit CMB, this session will provide a preview of the system showing basic navigation, shortcuts, windows, processes, and functionality. 10:15-11:30 CSA - Quality Control 101 1.25 CEUs (Computer Software and Applications – Non-Technical) We will discuss: the steps and requirements needed for QC to setup new Utility Rates and Dispersed Power Program (DPP) and how it gets reported to TVA through CMB; steps Utilities can take to ensure accurate billing in Stats and steps for Closeouts; and Ins and outs of using Bill Messages in CMB. 11:30-1:00 Lunch - On your own 1:00-2:30 CSA - Orbit DFM 101 1.25 CEUs (Computer Software and Applications – Non-Technical) This session will provide a broad and general overview of functionality in the Orbit Dynamic Financial Management (DFM) system with intermittent discussion about “best practices.” For those about to transition to Orbit DFM, this session will provide a preview of the system showing basic navigation, shortcuts, windows, processes, and functionality. 1:00-2:30 PCS - Springboard 101 Springboard is the new generation of PCS software applications. This session will be part Springboard user interface training and part browser training. With Springboard being a web interface, part of learning Springboard is also knowing browser “tricks.” This session will also cover establishing security rights for Springboard and how security groups can help simplify security rights setup. 2023 AUEC Agenda
2:30-4:00 PCS - Workflow Setup There are several workflows in production that are available to implement. Adding new workflows is on the forefront of our minds with each module being updated to Springboard. This session will provide that behind-the-scenes look into workflow setup and will also cover setting up new employees’ Springboard and workflow logins. 1:00-4:00 PCS - Billing 101 This session will provide a review of the standard billing process including bill calculation reports, budget recalculation, reading validations, estimates and review of some standard reports. If time permits, we will also review adjustment programs. 2:30-3:45 CSA - Orbit Works 101 1.25 CEUs (Computer Software and Applications – Non-Technical) This class will cover the basics of work orders in Orbit Works. Learn about the lifecycle of a work order plus why a work order is setup, creating an estimate, the setup components of inventory, the proper use of plant accounts, and when to close a work order. 4:15-5:00 PCS - Round Table Discussion - Pizza on the Patio with PCS Closing out the day will be a casual round table discussion. This is an opportunity to discuss any topics you want to visit not only with PCS staff but also to hear what and how your peers are handling various situations. Tuesday, June 27 7:45-8:30 Breakfast Buffet (For all registered conference attendees) 8:30-8:45 Welcome 8:45-9:45 Keynote - Janine Stange 1.0 CEUs (Personal Development – Non-Technical) Stange is a motivational speaker, singer, and on-air personality. She is best known for her historic journey to sing the Star-Spangled Banner in all 50 states – a mission she embarked on to honor our brave. 9:45-10:30 Break 10:30-11:30 PCS - General Session Part 1 The teams have been very busy over the past year. It’s time to update you on the exciting advancements and share the continued vision as we move forward through the remainder of 2023 and into 2024. This session will include a general update on PCS development direction and roadmap, security and DUO implementations, new ideas and more. AUEC Pizza on the Patio We will have a hosted bar on the deck beginning at 5 PM, pizza at 6 PM Monday, June 26 6pm Perdido Beach REsort Patio with PCS Professional Computer Solutions 5
6 Professional Computer Solutions AUEC 10:30-11:30 CSA - Update This CSA Update will include the year-to-date activity from each department with an introduction of several new initiatives. We will discuss service innovation and what that means to our members. Lots of exciting news so be sure not to miss out. 11:30-12:45 Lunch (For all registered conference attendees) 12:45-1:30 Sponsor Presentations Our sponsors have been given the opportunity to make a short presentation to our attendees. During their allotted time, vendors can provide an overview of their products and services before further discussion in the expo room. 1:30-2:00 Ice Cream Break All registered conference attendees and their guests are invited. 1:30-4:00 I&R Committee 2:00-3:00 PCS - General Session Part 2 The teams have been very busy over the past year. It’s time to update you on the exciting advancements and share the continued vision as we move forward through the remainder of 2023 and into 2024 This session will include a general update on PCS development direction and roadmap, security and DUO implementations, new ideas and more. 3:00-5:00 PCS - EE Work Group This session will provide an overview of the employee empowerment modules: employee portal, time entry, timeoff requests, notifications, and change requests. If you are not using these modules, come see what there is to offer. If you have already implemented, we will listen to feedback on how to make these modules even better for your employees. 3:00-5:00 PCS - Connect What’s New/Next? This session will review changes to the Connect application and discuss what’s next. Getting your input on “What’s Next?” is one of the most important pieces of the AUEC sessions, so please bring your thoughts to share. 2:00-3:00 CSA - Service Innovation 1 CEUs (Computer Software and Applications – Non-Technical) In this session, we’ll unveil a fresh update to our customer management and billing software, aiming to optimize processes, improve system integration, and make user interactions more straightforward. 3:00-4:00 Break 3:00-4:00 CSA - Works Update & Training 1 CEUs (Computer Software and Applications – Non-Technical) This informative session that will help you manage your daily activities in Orbit Works. We will cover balancing tips, canceling work orders, item history, attach documents and will touch on upcoming changes to Orbit Works.
AUEC 3:00-4:30 CSA - Service Innovation Come and Go Come test drive our new software. This session will be come and go. 3:45-4:00 Break 4:00-5:00 CSA - Utilisuite: UtiliGo and More This session is focused around UtiliGo and its latest status. UtiliGo provides utility-wide access to information about a utility’s network infrastructure for both field and office personnel with an intuitive and easy-to-use mobile app for field personnel and browser access with the same easy-to-use interface for office personnel. UtiliGo is easily customizable by each utility which enables each utility to manage, in a paperless environment, processes and projects like LED light replacement, pole replacement, damage assessment, ROW and meter inspections. 5:00-6:15 Reception with Vendors Wednesday, June 28 7:45-8:30 Breakfast (For all registered conference attendees) 8:15-9:15 CSA - Service Innovation Demo In this session, we’ll do a deep dive demonstration into the functionality of our updated customer management and billing software. We will look at core processes created to improve efficiency and optimize user experience. 8:15-9:15 CSA - Outage Management This session will cover the Outage Management product. After a brief functional overview, we will examine new improvements, features, and integrations in greater detail. 8:15-9:15 CSA - CBIZ Plan Bright Overview 1.0 CEUs (Specialized Knowledge) In this one-hour session we will review employee benefits trends and regulatory updates. Session content will include pension plan trends, impact of new DB regulations, defined contribution (DC) plan trends, DC plan legislative updates, and group benefits trends. 9:30-4:45 CSA - Service Innovation Come and Go Come stop by and test drive our new software. This session will be come and go, but we want to know what YOU think about the new product! 8:15-11:45 PCS - Power Search & Dashboards You’ve seen and are using the RDP version of Power Search in GL, AP, and WO. Check out the many new features added to Power Search in Springboard such as grouping, totals by group, enhanced searches, and favorites. Professional Computer Solutions 7
8 Professional Computer Solutions 8:15-11:45 PCS - All About Connect All About Connect is designed for all levels of Connect users. The first portion of the day will use the Customer Service module as an outline. The purpose is to give all users a deeper understanding and share ideas amongst the group as to how various utilities may be using features today to improve their efficiencies as well as team brainstorming where you would like to see new/added functionality. These discussions will entwine themselves with part two of this session. 9:30-10:30 CSA - Orbit CMB 101 1.0 CEUs (Computer Software and Applications – Non-Technical) For those utilities already using Orbit CMB it will serve as a reminder of functionality that is taught but often forgotten soon after the training and conversion process is complete. For those not yet on Orbit CMB, this session will provide a preview of the system showing basic navigation, shortcuts, windows, processes, and functionality. 9:30-10:30 CSA - Plus Fiber Designed for any utilities offering, or considering, fiber to the home, this session will provide an overview of how Orbit CMB+Fiber fully integrates the business and operations portions of your fiber business to make light ups faster and ongoing support easier. 9:30-10:30 CSA – What’s New in the World of Utility Payments We’ll cover new features and capabilities that are available in Orbit One or on the roadmap for the future. Guest Speaker, Michael Garvett- Senior Director of Strategic Partnerships at Fiserv, will provide us with a view of payment trends, new features available, and future payment product updates coming to Fiserv and Orbit One! 10:30-1:15 Break Expo Hall 10:30-11:30 CSA - Compensation Strategies Join us for a presentation on “Compensation Strategies to Win the War for Talent,” where you’ll learn about the different components and types of compensation strategies, best practices for designing them, and effective communication techniques. 11:45-1:15 Lunch (For all registered conference attendees) 12:30-1:15 CSA – Hustle – Keynote – Scott Hendrix Utility general manager, Scott Hendrix, will take us on a fascinating journey looking at examples of great efforts that produced great results that we now enjoy. He will share his utility’s experience of meeting the broadband challenge with tremendous hustle. 1:30-2:30 CSA - Orbit DFM: Work Smarter Not Harder 1.0 CEUs (Computer Software and Applications – Non-Technical) This session will focus on time-saving tricks, reports, queries, and other shortcuts within Orbit DFM. Attention will also be given to other parts of the system that can be utilized to save time and make the user more efficient.
1:30-2:30 CSA - How PrePay+ Drives Value for your Utility 1.0 CEUs (Production – Non-Technical) Come hear how CSA’s PrePay+ can offer your members and customers an easy-to-use, fully integrated prepay solution that leverages CMB and Orbit One, CSA’s customer engagement and payment platform. We’ll cover how PrePay+ works, the integration options available for deploying, and the value it can bring to your utility. 1:30-2:30 CSA - AI + Security Update AI is going to change everything. Come see some neat demos on what the future will look like. We will also be talking about what attacks we’ve seen throughout the valley. 1:30-4:00 PCS - Inventory/Purchasing Inventory and Purchasing Springboard modules – are the first 2 modules PCS tackled in Springboard. Now we’re ready to show you all the enhancements and roll it out to production. 1:30-4:30 PCS - All About Connect - Cont. 2:15-2:30 Break 2:30-3:30 CSA - Orbit DFM - Underutilized Features 1.0 CEUs (Production – Non-Technical) There are times in training where decisions are made to implement the basic features to get your job done. This session will revisit some features you may/may not be using. Workflow, Emailing Documents, Document Attachment, Bank Reconciliation (manual and paper), Fixed Assets, Receivables Management, Budgeting, and more will be discussed. 2:30-3:30 CSA - MSO 1.0 CEUs (Computer Software and Applications – Non-Technical) This session will focus on the Mobile Services Order product. We will start with a brief overview of the standard functionality and the different modules: Service Orders, Disconnects and Propane. Our focus will then shift to newly added features and improvements. 2:30-3:30 CSA - Orbit MDM - System in Review/New Features New Tools for your MDM Toolbox: ROC Gas device integration; Windmil GIS Integration; Time of use enhancements; Rate Study reporting enhancements; Customer Portal Integration enhancements (Interval usage reads) 3:30-3:45 Break 3:45-4:45 CSA - Orbit Time Entry This session will cover many enhancements added to this product over the past couple of years. There will also be time for a demonstration of how this product can streamline your payroll process. 3:45-4:45 CSA - Quality Control: Updates and Refreshers 1.25 CEUs (Production – Non-Technical) We present a look at XMLs and how read them. We will breakdown a B, C, and D customer in the TVA readings and a worksheet QC uses to check these accounts manually. We will look at the End of Month Balancing Tool. AUEC Professional Computer Solutions 9
10 Professional Computer Solutions 4:00-4:45 PCS- Insight Wish List Items With each core Insight module PCS develops in Springboard, we take a moment to brainstorm on how we can enhance the module, making sure we are incorporating your ideas into the future. The next modules on the production line are CM, GL, AP, FA, and WO. 6:15-9:15 Family Fun Night- Dinner Buffet & Children’s Buffet All registered conference attendees and their guests are invited to attend! Once again, we have scheduled a “Rocking Good Time” with the popular Family Fun Night. As always, we have activities for the adults and children. Food, drink, music, fireworks, kid's activities and incredible social interaction with your friends, family, and peers. Thursday, June 29 7:45-8:30 Breakfast (For all registered conference attendees) 8:15-8:30 Proxy/ Voting Registration Table 8:30-9:30 CSA Annual Stockholders Business Meeting and Election CSA’s management will share reports on the Associations operations and financial results. Election of Board of Directors will take place during this meeting. 9:30 Final Prize Drawings and Adjournment
Inventory in Springboard I ’m guessing by now you’ve heard someone from PCS talking about ‘Springboard’. Springboard is our new web-based platform. Initially, modules running in Springboard were Employee Portal, Workflow modules and Meeting registration. In April two clients agreed to be beta testers of our first core Insight module ready to be released in Springboard, that module is Inventory. The beta testers had some setup and training in April, from there they have been playing around with the new screens in the training database and transitioning their production work. Here is what they have to say about it: The 2nd core module to be ported over to the Springboard interface is Purchasing. It should be ready to go shortly after you read this article. Next up are Cash Manager and General Ledger. Stay tuned for more details. If your utility wants to get on the list to implement the Inventory module in Springboard, please contact Marc or Shelley. Marc - [email protected] Shelley - [email protected] I have enjoyed learning to use the new Springboard Inventory Module. It is similar enough to the RDP version that I do not have to start from scratch to use it, but offers the convenience of a browser-based program. I can group and filter inventory items in ways that make sense to me. Being a multi-service utility, we have electric, gas, water/sewer, and telecom inventory items. I only need to see electric, so I can filter out the others. I also group my items by Class ID which helps me find related items quickly. It is easy to remove and re-order columns of data. Many fields are available, but the ones I don’t need for a particular view can be easily removed. The ones that remain can be ordered in a way that suits me. Shelley and her team at PCS have been great partners in launching the Inventory Module (and the others). They have listened to any suggestions we have, and are quick to respond to an email or phone call when we want to discuss something or need help. I am looking forward to working with PCS very soon on the Purchasing Module! Eric Carithers – Electric Superintendent – Sylacauga Utilities Board "" "" Shelley Lee Insight Professional Computer Solutions 11
12 Professional Computer Solutions Efficiency is key when it comes to managing service orders both in office and the field. Service Order Tracking (SOT) is migrating to Workflow and now has a tile in the new Springboard environment. SOT enables utility staff to capture and update job-related information digitally. This eliminates the need for manual paperwork, reduces errors, and ensures accurate documentation of service activities, inspections, and repairs. Users will receive an email notification alerting them an SOT step has been assigned to their name. Upon clicking the tile, a screen will show each SO number in their name and a description of what SOT step is ready to complete. By clicking the view button on the SO, a page will appear showing the header information about the service order along with tracking steps. Users will now be able to click on the icon and see all SOT steps assigned to them in the “My Work” functionality. The option to view or add images to each tracking step is available by clicking the paper clip icon. A step response and date completed may be entered from this page and the SOT will continue onto the next step after the user has completed theirs. PCS developers added a Workflow History tab to provide each user a review of SOT steps they have previously completed. There is a filter to narrow the search and the program will display who the SOT was assigned to next. This facilitates seamless communication between field workers, supervisors, and dispatchers. It enables the sharing of important information, such as service details, customer preferences, and equipment requirements, resulting in better collaboration and coordinated efforts. By clicking the History button, employees can view the dates and times of when action was taken on each step and by whom. This new workflow option has been incredibly beneficial for staff in the field by allowing them to pull up SOT in a browser on their device and not be tethered to a desktop RDP session. Field workers can receive real-time updates on service orders, allowing them to stay informed about any changes, new assignments or requests. By utilizing the “My Work” feature, employees can not only see SOT but any other Workflow in their name. With the ability to track service orders accurately and communicate effectively, utility staff can provide prompt and reliable service to customers. This enhances customer satisfaction, as they receive timely updates, experience faster issue resolution, and enjoy a smoother overall service experience. Service Order Tracking - Migration to Workflow Theresa Beeck Connect
Central Phishing Listen up, fellow netizens! There's a dangerous game being played online, and you could be the unsuspecting target. I'm talking about phishing—the crafty art of luring unsuspecting individuals into divulging sensitive information. In this article, I am going to unveil the tactics used by cybercriminals, explore the perils of phishing, and arm you with the knowledge to dodge their deceptive hooks. The Bait and Hook Technique: Phishers are clever tricksters who masquerade as trustworthy entities to deceive their victims. They'll send you seemingly legitimate emails, messages, or even create fake websites that mimic trusted brands. Their goal? To lure you into revealing passwords, credit card details, or other personal information. Don't take the bait! Spotting the Red Flags: While phishers can be cunning, there are telltale signs that can help you sniff out their scam. Look out for suspicious email addresses, generic greetings, spelling or grammar errors, urgent requests for personal information, and unexpected attachments or links. If something seems fishy (pun intended), it's time to be on high alert. The Urgency Trap: Phishers love to create a sense of urgency to make you act without thinking. They may claim that your account is compromised, a payment is overdue, or a fantastic offer is about to expire. Remember, legitimate organizations won't pressure you into immediate action or ask for sensitive information via email or message. Take a step back and verify before you act. Double-Check, Don't Click: Phishing links are like digital landmines waiting to explode. Hover over links before clicking on them to reveal the actual URL. Check for misspellings, odd domain names, or slight variations that may indicate a scam. When in doubt, type the website URL directly into your browser instead of relying on links provided in suspicious emails or messages. The Human Firewall: You are the last line of defense against phishing attacks. Be skeptical, question everything, and don't easily trust unsolicited messages or requests for personal information. Educate yourself and your loved ones about the dangers of phishing. By being vigilant and spreading awareness, you can create a strong human firewall against these digital con artists. Phishing is an ever-present threat in the digital landscape, and we must remain vigilant to protect ourselves and our online identities. Stay one step ahead of phishers by spotting the red flags, questioning suspicious requests, and double-checking before clicking. Remember, you are the key to safeguarding your personal information and thwarting the phishing predators. Stay informed, stay alert, and keep those deceptive hooks at bay! Carl Ladwig Professional Computer Solutions 13
14 Professional Computer Solutions Client Feature Norwood Light and Power Station 495 Switchgear Replacement Project: Known to many as “the town everyone comes back to”, the alluring spark of Norwood, MA, isn’t limited to its rich history, diverse population, or continued economic growth. Located about 30 minutes from the booming metropolis of Boston, Norwood is experiencing a great deal of growth including a rebuild of the hospital, Moderna’s campus expansion and even the Norwood Space Center. Behind the scenes, powering these projects, businesses, and the homes of Norwood’s 30,000 residents, is Norwood Light Department (NLD). Its origins can be traced back to the early 20th century when the town decided to establish its own power distribution system. In 1912, NLD was officially incorporated, marking the beginning of its journey as a reliable provider of electricity to the community. Over the years, NLD has striven to enhance its infrastructure and services to meet the evolving needs of the town. Reliability is essential in the electrical industry, and the staff of NLD take that seriously. The list of initiatives and accomplishments is extensive. One recent notable achievement occurred at Station 495, where a significant replacement project was recently completed. This project aimed to modernize the facility by replacing a switchgear that had been in service for over 50 years. Station 495 was originally built in 1970 and had two 93 MVA dual secondary winding transformers. To this day Station 495 provides power to more than 70% of NLD’s customers. Through the years multiple developments, replacements and expansions were made but ultimately the switchgear was reaching the end of its service life and needed to be replaced. A Bright Step Towards Powering Norwood Pictured above are photos of the switchgear originally installed in 1970. Below are photos of the final product after updates were made.
Client Feature In 2021, the NLD staff took their proposal to Town Meeting for approval and as of May 2023 they have officially finished moving all the feeders to the new switchgear. The total cost of the project came to $6 million, and by investing in this project, NLD is taking proactive steps to meet the growing energy demands of the community. Norwood residents and businesses can continue to depend on a robust and reliable power supply following the completion of the Station 495 Switchgear Replacement Project. The upgraded switchgear will enhance the system’s ability to withstand power fluctuations and protect against potential disruptions caused by severe weather events or equipment failures. With these improvements, NLD is striving to minimize downtime and keep the lights on for the community. Keeping the lights on and minimizing downtime are aspects NLD has continually succeeded in. In fact, the average interruption duration totaled 26 minutes in 2022, compared to an average of 140 minutes last year for all U.S. electric utilities, excluding major widespread outages. This accomplishment was nationally recognized by the American Public Power Association (APPA). The Station 495 switchgear replacement project showcases NLD's commitment to progress and its proactive approach to meeting the energy needs of its community. This project and the recognition they’ve received further underscore Norwood Light Department's ongoing efforts to deliver top-notch service and contribute to the thriving community of Norwood, Massachusetts. Professional Computer Solutions 15 Photo By Linda Curran
16 Professional Computer Solutions Section Title Meet the Staff The individuals who make up the staff of Professional Computer Solutions are truly remarkable. With many members having dedicated more than 20 years of their lives to the company, their commitment is evident. They possess a strong sense of dedication to serving utility clients, going above and beyond to meet their needs with utmost professionalism. But it's not all work for this exceptional team— they also know how to have fun and build a sense of community. Their love for a good potluck is a testament to their camaraderie, where they come together to share delicious homemade dishes and create lasting memories. The staff of PCS in Denison truly embodies the values of loyalty, service, and unity. Professional Computer Solutions
I t is with deep sadness and heavy hearts that we inform you of the recent passing of Jim Christensen. Jim was PCS Chief Financial Officer from 1996 to 2014. As the CFO, Jim played a major role on the management team at PCS and directed all financial aspects of the company. In the early years, it was extremely difficult for any banking organization to lend money to a software company where the assets of the company were on a floppy drive. Yes, floppy drive, that is how far back Jim goes with PCS. Jim worked with the state of Iowa to get funding for job expansion which later led to an almost 30% increase in staff. Besides his love for his family, Jim had a love for technology and the tax code. One of his famous sayings was “the spirit of the tax code is . . . “ and we never doubted his position. His proclivity for technology was second to none. Whenever we had a question on Excel and Access (yes, you guessed it, a spreadsheet and database), Jim had the answer. In fact, PCS still has some of his spreadsheets and databases in use today. Jim always had the time for questions and mentored numerous staff members throughout the years. He worked with the current PCS CFO Danyel Jepsen for several years. “Jim was a great mentor. I worked in public accounting before joining the PCS family and while I learned more about PCS and the industry, he was very patient. I was fortunate he continued employment at PCS to help me transition into the CFO position. He always helped me with my questions. He loved analytics and with his guidance, I learned more about Excel,” she said. As he retired, the team he mentored kept the ship financially sound and growing. A great accomplishment for a great leader. One of Jim’s long-time staff members, Paula Wiebers, remembers Jim not only as a PCS leader, but a friend. “Jim was a dedicated PCS leader and a true friend. The kind that makes you feel secure and successful in your position with the company. I was truly blessed to work with Jim for many years.” PCS General Manager, Angie Miller, worked closely with Jim and bonded over their love of numbers. “I was blessed to work with Jim and gained a deep understanding of the financial impacts of the daily decisions, work and practices at PCS. He and I had a common nerd gene for accounting and financial impacts. I greatly miss discussions with Jim. He always managed to challenge your thought process to inspire continued growth. The biggest thing that made me shake my head and chuckle inside (or sometimes bite my tongue) was when he started a comment with “The right answer is…” We continue to be blessed by working with Jim’s son Brian. I just pause and grin some days when he makes a comment that sounds just like his dad – maybe the words “the right answer is…” comes into play." In recent years Jim has had several health struggles. Nevertheless, his affinity for technology and the tax code continued. PCS is forever grateful for Jim and his work with PCS. Our condolences to Jim’s wife Linda, son Brian, and the rest of Jim's family. Tribute In Memory of Jim Christensen "Jim was a dedicated PCS leader and a true friend. The kind that makes you feel secure and successful in your position with the company." - Paula Wiebers Kim Ingerslev Professional Computer Solutions 17 Jim at the PCS User Group Meeting in 2000
18 Professional Computer Solutions PCS Departments Department Members Angie Miller General Manager 31 years Danyel Jepsen Senior VP of Finance 10 years Rachel Desy Business Coordinator 1 year Paula Wiebers Controller 31 years Carrie Hunt Accounting Assistant 2 years Tricia Reimers Administrative Assistant 1 year Administrative Application Development IT Todd Lauderbaugh Application Development Supervisor 17 years Kyle Halpin Application Developer Sr. Technical Advisor 16 years Anita Bushner Senior Application Developer 28 years Brian Christensen Application Development Manager 24 years Carol Wigs Application Developer II 23 years Justin Hoegh Application Developer II 23 years Matt Rasmussen Application Developer II 25 years Mac Clark Senior Application Developer 26 years Carl Ladwig IT Services Manager 6 years Bill Tuttle IT Services Supervisor 9 years John Osmanski PC Tech 8 years Brandon MacGregor PC Tech 1 year Eric Wiggins IT Technician 2 months
PCS Departments Insight Connect Business Development Marc Rowedder Financial Applications Manager 35 years Shelley Lee Financial Applications Supervisor 19 years Amy Kuhlmann Project Analyst II 8 years Heather Benedict Project Analyst I 6 years Aaron Ruskell Project Analyst I 1 year Max Lee Project Analyst I 1 year Julie Fink Business Services Manager 25 years Theresa Beeck Project Analyst I 5 years Brenda Freese Senior Project Analyst 39 years Christina Slater Project Analyst I 4 years Calin Landgraf Project Analyst I 2 years Javier Martinez Project Analyst I 1 year Rhonda Rauch Senior Project Analyst 33 years Nate Houston Business Development Manager East 4 years Doug Dorhout Regional Business Developer Central 3 years Blair Patnaude Regional Business Developer West 3 years Thank you to all of the PCS staff for your dedication and service to our clients! Professional Computer Solutions 19
20 Professional Computer Solutions New Employees Eric Wiggins - IT Technician Eric Wiggins comes to PCS with a degree in Management Information Systems (MIS) and an extensive background in management. While working his way up at a mineral tub manufacturing facility, Eric was able to go to school with the goal of eventually being in the IT field. “I’ve always had a love for IT. This industry is always changing and that is what keeps it so interesting,” he said. Originally from Dunlap, IA, not too far from where PCS is located, Eric has been tinkering with computers since he was little. So, when the opportunity to put his knowledge to use in a professional setting came about, he jumped at it. “When I saw the (PCS) ad, I knew I had to inquire. Everyone was so welcoming even from the first interview. I knew this was where I wanted to be.” Although he’s only been at PCS since April, Eric already has set goals for himself and plans to settle in. “I want to continue to grow within PCS. My main goal is to work towards system administrator and soak in all the knowledge along the way,” he said. The feeling is mutual, Eric has already become a welcome asset to our staff and IT department. While he manages his growing responsibilities at PCS, back at home, his responsibilities are also expanding, by one. This September, they are expecting a new addition to their family of six. Welcome to the team Eric! Welcome to the team! Jacob Bruck Andre Garcia We are excited to welcome two new summer interns Jacob Bruck has joined the Application Development Team before heading off to Iowa State University this fall. Andre Garcia is a senior at University of Northern Iowa and has joined our IT staff for some hands-on training before he finishes his college career. Summer Interns
Joe Popham Retirement I would like to add my congratulations to Joe for his many years of work at PCS. I met Joe when he was the Data Processing Manager (a 1970s term) at a cooperative in Wyoming. PCS and Joe had several years working together. Then with a twist of fate, PCS was lucky enough to have Joe join us at PCS. This was at a time in the late 1990s when everything was phone line dial up and support over phone lines was difficult. Joe was a pioneer in the Information Technology business. Joe and the great team at PCS, designed and implemented what would become cloud hosting that would benefit clients for years to come. At the time, even Microsoft did not know what “The Cloud” would become. The idea was so great that the Iowa Software and Technology Institute awarded PCS the Internet Initiative Award for two years in a row. While other groups said it would not work, Joe and team went to work and made it happen. It did not end there, with everything going to the “Internet of Things”, Joe again was an advocate for PCS security and implemented several technologies and services for the protection of client information assets. PCS Management often asked Joe, “how could this cost so much” but security in the technology business is no place to cut corners. Joe was also an advocate for having credit cards processed by a PCI compliant company which benefited PCS and its clients in many ways. In the last few years, while Joe had stepped down as I.T. Manager, he still was available to help out on a part-time basis where PCS could leverage his many years of experience. One note about Joe, he is a second generation I.T. person. Joe’s father was also in “data processing” or whatever we called it back in the 1970s and 1980s. Joe, I congratulate you for all you have accomplished. Way to go, thank you for being part of the PCS Team, a great advocate for the client, and a personal friend. I wish you and Jill the best. Kim Ingerslev Joe 23 Years as the PCS "IT" Guy Joe at the PCS User Group Meeting in 2002 1990
22 Professional Computer Solutions 2023 PCS Cook-Offs' NOTE: PCS staff love to eat and are known for their numerous potlucks throughout the year. We decided to put our skills to the test for a little friendly competition. This year PCS hosted an employee chili cook-off and a dip-off. Both were a huge and delicious success. Despite numerous entries for both competitions, and one tie-breaker, two winners claimed their victories. Angie Miller 2023 Big Dipper Winners! Heather Benedict 2023 Chili Champ PCS Potluck
PCS Potluck WHAT YOU NEED: • 1 pkg. (10oz) frozen chopped spinach, thawed, drained • 1 lb. (16oz) VELVEETA, cut into 1/2-inch cubes • 4 oz. (1/2 of 8-oz. pkg.), P H I L A D E L P H I A Cream Cheese, cubed • 1 can (10 oz.) RO*TEL Diced Tomatoes & Green Chilies, undrained • 8 slices cooked OSCAR MEYER Bacon, crumbled MAKE IT: Microwave ingredients in microwaveable bowl on high 5 minutes or until Velveeta is completely melted and mixture is well blended, stirring after 3 minutes. Chili Dip Awesome White Chili Cheesy Spinach & Bacon Dip WHAT YOU NEED: • 1 to 2 lb. boneless, skinless chicken breasts • 3 cans Great White Northern beans • 1 to 2 cans RO*TEL tomatoes (regular or spicy) • 1 T. oil • 1 med. To lg. onion • 3 cloves garlic • 4 oz. green chilies, chopped • 2 tsp. ground cumin • 1 tsp. oregano • 1 ½ tsp. salt • 1 (14.5 oz) can chicken broth • 3 c. Monterey Jack cheese • 1 med. container sour cream MAKE IT: Cook or boil chicken until thoroughly done and shred or cube into pieces. In a small skillet, saute onion and garlic in oil. Combine beans, broth, Ro-Tel tomatoes, onions spices and chicken in a crock-pot or soup pan. Cook on medium-low heat for about an hour on the stove or several hours in the crock-pot. Add cheese and sour cream before serving and allow to melt before serving. Professional Computer Solutions 23
24 Professional Computer Solutions Section Title