1 Professional Computer Solutions Section Title AUGUST 2023 A PCS PUBLICATION
2 Professional Computer Solutions On the Move Upcoming Conferences Get In Touch Main Office: 712-263-3106 Toll Free: 888-843-3106 Email: [email protected] Website: https://pcs-csa.com BUSINESS DEVELOPMENT TEAM Doug Dorhout Regional Business Developer Central 712.263.3106 [email protected] Nate Houston Business Development Manager East 712.263.3106 [email protected] Blair Patnaude Regional Business Developer West 712.263.3106 [email protected] August 20 - 23 NEPPA Annual Conference Nate Houston - Groton, CT 21 - 23 MMUA Summer Conference Doug Dorhout - Duluth, MN 21 - 25 APA & AIE Annual Meeting Blair Patnaude - Valdez, AK September 6 - 8 PMEA Annual Conference Nate Houston - Bedford, PA 6 - 8 MREA CEO Fall Conference Doug Dorhout - Spicer, MN 12 - 14 NRECA Region 5&6 Meeting Doug Dorhout & Nate Houston - Des Moines, IA 26 - 28 NRECA Region 7&9 Meeting Blair Patnaude & Angie Miller - Omaha, NE 27 - 29 MPUA Annual Conference Doug Dorhout, Nate Houston, Blair Hill - Branson Landing, MO October 18 - 20 AWWA-IA Section Conference Doug Dorhout - Des Moines, IA
A Message From PCS Business Development Manager Nate Houston If you would like to register for these or future webinars, go to our website or click the link below: PCS Webinars Thursday • August 24 • Connect Rate Related Setup Thursday • September 21 • Connect Balancing and More Thursday • October 19 • Connect Admin Portal Thursday • November 16 • Connect Non-Rate Related Setup Tuesday • December 12 • Insight Filing 1099s Wednesday • December 13 • Insight Filing W-2s Thursday • December 14 •Insight Filing 1095s Click here to view upcoming webinars and get registered! Professional Computer Solutions 3 Our last message in the June newsletter started with, summer is upon us. Fast forward a couple months and summer is on the way out. For those of us in the Midwest, we can’t help but think about the cold and snow-filled days farr off in the distance. But, before we make the jump to winter, we get to relish in the beauty that is fall in America’s Heartland. As we approach fall, or as the Business Development Team likes to call it, Conference Season – PCS is out and about and in full travel status! Our hope is to spend a little bit of quality time with each of you! Doug Dorhout (Central), Blair Patnaude (West) and myself (East) will be attending a litany of conferences across the country that you can reference on Page 2. Why do we attend these conferences? The obvious answer is for potential leads but it’s much more than that. This is also one of our opportunities to strengthen relationships with our current clients. We understand that these organizations are important to you, and in turn, important to us. Doug, Blair, and my number one priority is the people and relationships we currently serve. We are here to help and look forward to seeing you whenever we possibly can. Whether it’s a quick conversation between sessions, a short demo, or dinner out on the town, we want the relationships with those we serve to be the reason we’re your first call. As summer turns to fall, and fall to winter, we look forward to seeing you at conferences and in your offices. As Springboard development marches on, there is no shortage of topics for us to discuss! Stay tuned for information as it relates to our fall Regional Meeting also! Enjoy your last few weeks of summer! Cover Photo: Aerial view over the Northwest Arctic Borough of Kotzebue, Alaska. See page 12 to read about the work they’re doing to boost renewable energy, featured in NRECA RE Magazine.
4 Professional Computer Solutions PASSION SKILL INTEGRETY We have had a few weeks now to reflect on AUEC 2023. When PCS staff met to recap the conference, one word echoed through the room – empowering. This year was our second year hosting a joint user conference with CSA at the picturesque Perdido Beach Resort in Orange Beach, Alabama. The growth in PCS client attendance was a testament to the recognition of the conference as a valuable platform and resource for utilities seeking to optimize their operations and drive efficiency in an ever-evolving industry. A special thanks to the following PCS client utilities for attending: The primary focus of AUEC was to educate and empower users to make the most of the solutions and technologies PCS/ CSA have to offer. Training and interactive sessions allowed attendees to delve deeper into the features and functionalities of products and services, equipping them with the knowledge needed to optimize their day-to-day processes. Recapping the 2023 Annual User Education Conference 4 Professional Computer Solutions • Norwood Light Department – Norwood, MA • Sylacauga Utilities Board – Sylacauga, AL • Missouri Public Utility Alliance – Columbia, MO • Carthage Water and Electric Plant – Carthage, MO • Marshfield Utilities – Marshfield, WI • Steele-Waseca Cooperative Electric – Owatonna, MN • Osceola Rural Water System, Inc. – May City, IA • Burt County Public Power District – Tekamah, NE • Cedar Knox Rural Water – Hartington, NE • Wheat belt Public Power District – Sidney, NE • Highline Electric Association – Holyoke, CO • Kittitas Public Utility District – Ellensburg, WA • 60+ CSA Utilities
“AUEC was informative, relaxing, and worthwhile!!! The Connect sessions refreshed our memory on things that we currently have that we may not be using, and things that we don’t have but are now available and we might want to request. We took notes on things that PCS is working on that will be of great help in the upcoming releases. It was very helpful to have dialog between users as to how we both do things and use the modules.” Joanie Groshans & Tracy Simpson Highline Electric Association Conference attendees were provided with plenty of opportunities to engage with PCS and CSA staff as well as other attendees in both formal (classroom) and informal (resort / beach) settings. Perdido Beach Resort furnished the perfect backdrop for the AUEC conference, offering guests a blend of business and leisure. The interactive nature of the various sessions allowed users to pose questions to staff and engage in discussions with other utilities from around the country about how they are navigating various challenges PCS looks forward to AUEC 2024 as we have big things in the works! Springboard will continue to take hold as we move toward the next generation of PCS software via web, mobility will continue to be a big topic, and content management/smart office solutions become a more prevalent piece of the enterprise. We sincerely thank the 22 attendees who represented their respective utilities this year and look forward to your attendance at the... “AUEC is a great opportunity to interact with staff from PCS and other utilities. The information I was able to gather about both current options and the things PCS is working on has huge value to me in my job and in what I can share with others at my utility. I loved hearing about the new options that have come out recently – many of which, we’re going to take advantage of. I especially liked the chance to hear about what PCS is currently developing, and even having some input on how those things could work best or what processes they should focus on first. AUEC is extremely valuable to me and to my utility, and I would recommend everyone plan to attend in 2024 if you can! MaryDawn Buntin Kittitas PUD 2024 AUEC • June 24-27, in Orange Beach, AL.
6 Professional Computer Solutions Insight REV UP YOUR PRODUCTIVITY WITH THE Springboard Dashboard Just like the dashboard of your car provides essential information for a smooth ride, the new Springboard Dashboard screen empowers you with all the tools you need to navigate your utility business efficiently and effortlessly. Upon opening a module in Springboard, the new Dashboard will be the first screen you see, and every user is able to customize the setup of the screen to fit their needs. Maybe in your vehicle you like to view distance to empty, MPG or tire pressure. Similarly, Springboard Dashboard provides the ability for the user to see month-to-date and YTD net income, the balance in the cash account, or balance in retained earnings, all on one screen. Your vehicle’s speedometer gives you crucial information on your speed. In the same fashion, the Dashboard displays Power Search Lists, Metric Tiles, Pie, Bar, or Column Charts, offering a holistic view of your utility’s data and empowering you to identify areas for optimization and accelerate efficiently. Springboard Dashboard is the ultimate vehicle to drive your utility business forward. With this new web-based platform, navigating through your utility data becomes as effortless as following a GPS. Watch for more information, features, and capabilities of Springboard in upcoming newsletter issues. You can also contact your business developer and support staff.
Connect Enhancing Efficiency & Customer Experience: The Benefits of Mobile Service Orders for Utilities I n the rapidly evolving landscape of utility services, adopting innovative technologies is crucial for companies to stay competitive and improve their operations. One such technology that has proven to be immensely beneficial for PCS utilities is Mobile Service Orders (MSO). MSO systems enable utilities to streamline their workflows, enhance efficiency, and deliver superior customer experiences. MSO provides an instantaneous bridge between the office and field crews, allowing crews to be in communication with the office while orders are being worked. MSO empowers field service technicians with instant access to critical information on their mobile devices, both iOS and Android. This includes customer details, service history, equipment specifications, and GPS navigation to the location. By eliminating the need for paper-based documentation and manual data entry, technicians can efficiently track and update job progress in realtime. This accessibility enhances decision-making, reduces administrative tasks, and leads to faster issue resolution. The implementation of MSO systems enhances the overall customer experience. With quicker response times and streamlined operations, utilities can significantly reduce service downtime for their customers. Mobile Service Orders (MSO) has emerged as a gamechanger for utilities, revolutionizing the way they handle field service operations. Additionally, the ability to make data-driven decisions, empowering staff in the field and in the office with real-time data, further solidifies the benefits of adopting MSO solutions. As utilities continue to navigate an increasingly competitive landscape, embracing Mobile Service Orders becomes imperative for companies striving to achieve operational excellence and deliver exceptional customer service. PCS not only offers a suite of mobility focused solutions, but provides one-on-one support, training videos and webinars to empower staff with the best tools and knowledge available. Talk to your BD or support person to find out more. Professional Computer Solutions 7
8 Professional Computer Solutions Central BEYOND PASSWORDS Hey there, security enthusiasts! Are you ready to take your online security to the next level? Get ready to unlock the secret to fortifying your digital kingdom with 25-character passphrases. In this article, I will dive into the world of robust passwords, explore the power of 25-character passphrases, and discover how they can become your virtual fortress against malicious hackers and digital intruders. Breaking the Password Barrier: Gone are the days when simple, easy-to-guess passwords could protect your online accounts. Today, hackers are armed with sophisticated tools and techniques to crack even the most complex passwords. That’s where 25-character passphrases come to the rescue, offering a robust defense against unauthorized access. Length is the New Strength: The key to an unbreakable password lies in its length. While traditional passwords are typically around 8-12 characters, 25-character passphrases take things to a whole new level. By incorporating a combination of random words, numbers, and special characters, these passphrases create an encryption fortress that can withstand even the most determined cyberattacks. 25 Characters to Lock Down Your Data By: Carl Ladwig
Central Easy to Remember, Hard to Crack: Contrary to popular belief, longer passphrases can be easier to remember than complex passwords. Instead of a jumble of random characters, you can construct a passphrase using a string of unrelated words that have personal significance. For example, “BananaFlamingoSunsetGuitar2023!” is both memorable and highly secure. Just be sure to avoid common phrases and choose words that aren’t easily guessable. Say Goodbye to Password Reuse: One of the biggest security sins is using the same password across multiple accounts. With 25-character passphrases, you can bid farewell to this risky habit. Each passphrase can be uniquely crafted for every online account, ensuring that a breach in one account won’t compromise the rest of your digital kingdom. Defending Against Brute Force Attacks: Brute force attacks involve systematically trying every possible combination until the correct password is discovered. With 25-character passphrases, the number of possible combinations skyrockets, making it virtually impossible for hackers to crack your password through this method alone. Your digital fortress will remain impenetrable. Embracing Two-Factor Authentication: While 25-character passphrases provide an exceptional level of security, it’s always a good idea to layer on additional defenses. Two-factor authentication (2FA) adds an extra layer of protection by requiring a secondary verification method, such as a unique code sent to your mobile device. Combining 25-character passphrases with 2FA creates a formidable security shield that’s tough to breach. By harnessing the power of 25-character passphrases, you can fortify your online security and protect your valuable digital assets. Remember, length is the new strength when it comes to passwords. So, wave goodbye to weak passwords and embrace the robustness of 25-character passphrases. Safeguard your virtual kingdom, thwart malicious hackers, and enjoy the peace of mind that comes with knowing your online accounts are locked behind an impenetrable fortress of security. Professional Computer Solutions 9
10 Professional Computer Solutions Employee Feature 14,572,800 Steps Forging the Path of Development at PCS. Stride by Stride. I n the fast-paced world of technology, where innovation often outshines steadfast loyalty, the tale of two employees at Professional Computer Solutions stands as a testament to unwavering dedication and camaraderie. For over two decades, Matt Rasmussen and Justin Hoegh have contributed greatly to the development of PCS software, sharing an extraordinary bond that has not only spanned years but more than 14 million steps taken together during their daily walks. It all began more than 20 years ago when Matt and Justin started as fresh-faced graduates, eager to make their mark in the burgeoning tech industry. Matt had just graduated from Iowa State with a BS in Computer Science and was on the hunt for a position where he could apply his skills. It just so happened that a buddy who had lived on the same floor at ISU was working at PCS and got him an interview. That buddy was Brian Christensen, current PCS Application Development Manager. About two years later, Justin, a former high school classmate of Matt’s in Exira, IA, was graduating from Northwest Missouri State University with a BS in Computer Management Systems and a minor in Computer Science. He also knew Brian Christensen from American Legion Boys State and was familiar with PCS founders, Kim and Dana Ingerslev. He too was in search of a job congruent with his skill set, and the rest was history. Although both Matt and Justin’s roads of life diverged at times, eventually they merged, at 3710 Timberline Drive, Denison, IA. Throughout the years, when they weren’t working on the latest development, or troubleshooting a software glitch, they found solace in each other’s company during their breaks. Every morning and afternoon, like clockwork, they’d embark on a 3/4 mile walk around the area surrounding Professional Computer Solutions. These walks became their ritual, a way to recharge their minds and bodies, away from the glowing screens and buzzing devices. The daily walks weren’t just a means of exercise; they became a living timeline of their careers. From celebrating new product launches to navigating challenging projects, they faced it all side by side. Along the way, they amassed 14,572,800 steps, a testament to their commitment to each other and the company they love. This past July, Matt celebrated his 25th anniversary at PCS and was joined by his family and coworkers to mark the occasion. Today, as they continue their daily walks, their experiences have become cherished anecdotes, passed down to the new generations of employees. By: Blair Patnaude
Their legacy isn’t solely about techni - cal prowess but about the importance of human connections and the im - measurable value of two friends shar - ing a simple but profound ritual. So, the story of Matt and Justin con - tinues, as they traverse the path of loyalty, friendship, and accomplish - ment. As they walk, their footsteps echo the essence of Professional Computer Solutions, reminding all who follow in their stride that dedica - tion, perseverance, and camaraderie are the keys to creating an endur - ing legacy in the world of utility technology. Professional Computer Solutions 11
12 Professional Computer Solutions Client Feature - Kotzebue Electric Association How an Alaska Co-op Is ‘Keeping Rates Stable’ Asmall Alaskan co-op is proving that wind, solar and storage can succeed even in the frozen tundra north of the Arctic Circle. “It’s definitely challenging, but if we can do it, anybody can,” says Tom Atkinson, general manager and CEO of 843-member Kotzebue Electric Association. The co-op sits on a sandbar at the end of the Baldwin Peninsula in the Kotzebue Sound, more than 30 miles north of To read the rest of Erin’s feature article on Kotzebue Electric, click the NRECA logo thinking................... Author: Erin Kelly - NRECA the Arctic Circle in a remote place that can only be reached by plane or, during summer months, by boat. More than 70% of its members are Inupiat—indigenous Alaskans who have lived in the region for over 10,000 years. KEA’s journey to energy independence began in 1997, when it installed three 66-kilowatt wind turbines. It later added 14 more outside of Kotzebue, one of Alaska’s first wind farms. In July 2020, the co-op combined $1.9 million in federal, tribal and local government grants with $700,000 of its own capital funds to replace 532 kilowatts of those first-generation turbines with solar panels and inverters that produce an equal amount of power. KEA doubled its solar resources with a 600-kW array that came online in June, Alaska’s second largest solar farm. Solar energy is crucial to the co-op’s goal of producing 50 to 60% of its power from renewable resources—including wind and battery energy storage—in the next five years. The co-op now relies on diesel fuel to generate most of its power. While the sun—often reflecting off snow-covered ground— is strong enough to generate power from March through October, the wind blows year-round, Atkinson says. The co-op is seeking federal grants from the recently passed Inflation Reduction Act and other legislation to fund two 1-MW turbines, which combined with two existing large units, would produce about 5 million kWh of energy per year. “If we’re ever going to get funding for moving forward, this could be the time,” Atkinson says. 12 Professional Computer Solutions
PSN, the preferred electronic billing and payments solution of PCS, is excited to expand its cutting-edge solutions with new enhancements and solutions. PayPal and Venmo PSN now makes it easier for customers to pay their bills the same way they shop online by allowing them to pay with PayPal, Venmo, and pay later options such as Pay in 4 and PayPal credit. This new payment functionality reduces late bill payments and expands the audience of online bill payers. Next Generation POS Devices Coming soon: Enhanced in-person bill payments with POSpay PSN is excited to provide next generation POS devices to PCS customers with POSpay. POSpay is an easy-to-use solution for in-person payments that integrates with the InvoiceCloud biller portal. Customers can quickly and securely make bill payments in-person just like they do at their favorite retail store. POSPay is easy to implement, provides fast payment authorization, and ensures secure payment processing. Benefits to PCS Customers • Touch-less options include card, Apple Pay, Google Pay and mobile wallet. • Customers can pay any way they want. • No customer signature required for contact-less or dip options. • Pay multiple bills with a single card transaction. POSpay and these devices will be available to PCS customers starting in Q1 2024. Please reach out to your PSN SAM with any additional questions. Payment Services Network (PSN) Enhances the Payer Experience •PayDroid Powered by Android 10 •Keyboard •Chip & Pin / NFC Contactless / Magnetic Strip •4” HD Display •Ethernet cable connection •PCI 6.x SRED PAX A80 Smartdesktop PAX A920 SmartPOS •PayDroid Powered by Android 7.1 •Touchscreen •Chip & Pin / NFC Contactless / Magnetic Strip •5” HD Display •WiFi/cellular connection •PCI 5 SRED Empowering Utility Customers Ways to Pay Professional Computer Solutions 13
14 Professional Computer Solutions PCS Gives Back PCS is deeply committed to giving back to the local community and recently showcased their dedication through two charity golf tournaments. One of these was organized to honor the memory of Adam Burns, a beloved local teacher and coach who tragically lost his battle with brain cancer. Adam was a man of great faith, a husband, a father to two young daughters, a high school math teacher, a coach, a mentor, a role model and inspiration to many. The tournament aimed to raise funds for the non-profit he and his wife started “Compete for Cure”, a 501(c) non-profit to raise awareness and money for brain cancer research and to help other families going through the same struggle. PCS sponsored one of the holes of the tournament, Financial Applications Manager, Marc Rowedder and his wife Kris, along with other PCS staff participated in the event. In another show of philanthropy, PCS participated in a golf event benefiting Crawford County Memorial Hospital. This tournament focused on raising funds for hospital improvements, aiming to enhance healthcare services and facilities for the community. Through their involvement in these tournaments and other community events, PCS demonstrates their unwavering commitment to making a positive impact on the lives of those in need and fostering a strong and compassionate community spirit. PCS employee Marc Rowedder and wife Kris with PCS sponsor sign at Compete For a Cure golf tournament. PCS Staff at the Crawford County Memorial Hospital Annual Golf Tournament
15 Professional Computer Solutions Ingredients: Instructions: • Dump everything into a bowl and start stirring it together. As the vegetables start to release a little of their water, the mixture will come together much easier. Continue stirring until well combined. • Serve immediately or store in the fridge, covered, for up to 24 hours. The longer the dip sets, the more water the vegetables will release. We prefer this eaten sooner than later. • Serve with crackers or chips. Skinny Poolside Dip • 15 OZ CORN, CANNED • 1 JALAPEÑO • 1 RED BELL PEPPER • 1 SMALL CAN BLACK OLIVES • 1 PACKET RANCH SEASONING • 8 OZ CREAM CHEESE