Digital Handbook

Welcome Mondian!

Here’s the lowdown on your new home

Digital Handbook
April 2019

Welcome Note

Hey there!

Welcome to the team; We hope you are as excited as we are! We know our recruiting process can be a bit intense, as we always
search for the best talent, but you obviously nailed it, so well done YOU!

We always aim to do what's right and understand as the New Kid On The Block, it can be a bit daunting, so we strive to set you up
for success as best we can and help get you up and running as fast as possible! This handbook we created should help you with
the information you might need to get started, and will also be a useful signpost to point you in the right direction for further intel.
Here, you’ll learn things like how it all started, (pg 8), who's who in our zoo (pg 12-15), how to book those essential days off for that
summer beach trip you have planned (pg 25), and the best ways to avoid a fashion faux-pas', plus so much more!

We value succeeding together and are excited to see you develop and begin delivering awesome results. If you think there is
anything we can do to support you throughout your onboarding or at any time after, feel free to reach out to your Manager or
one of the People team, and we would be more than happy to try and help!

All the best in your new role, We look forward to seeing you around!

Sincerely,

People Team

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Contents RULES OF PLAY:

OUR GAME PLAN: • Buddying up…………………………………………………..23
• Time out………………………………………………………..24
• Our Vision, Mission and Values…………………………….….....5 • Performance……………………………..……….…………..25
• How it all started; Our Story so Far…..………….......................8 • Growth & Development…………………………………....27
• Recognition & Reward……………………………………...28
WHO WE ARE & WHAT WE DO: • Travel and Expense Guidance /

• Meet the Teams |Executive Players………………….............12 Avoiding any fashion faux-pas’…………………...……...29
• Meet the Teams |Regional Champions……………..............13 • Email Etiquette…………………………………………….....30
• Meet the Teams |Other Key Players……………………..…....14 • 'Need to Know' basis………………………………………..31
• Meet the Teams |Your People Team……………………........15 • Health, safety and environment…...………………....….32
• Our Global Partners………………............................................16 • IT user guidance / Policies etc……….............................33
• Our Products and Solutions……………………………..............17 • Referring potential players…………………………….......34

HOW WE WORK & TOOLS WE USE: 3

• Tools we use………………………..............................................19

WHERE WE WORK:

• Our hub addresses……………………………….…………….….21

Our Game Plan
Vison, mission, values

Our Vision:

Is to enrich the lives of people through digital
experiences

Our Mission:

Connect people to digital experiences,
through meaningful partnerships!

5

Mondia Values

Act Like an Do the right Play to Win Be a Succeed
Owner thing Rockstar Together
WE PLAY TO WIN!
WE ARE A TEAM OF WE LIVE OUR WE RAISE THE BAR! WE
LEADERS, IDEALS! Achievement is the COLLABORATE!
ultimate goal! Nothing is
unified by our shared Saying what we Being flexible & impossible; Raise the We success as a
entrepreneurial spirit. mean and doing team not as
When we empower & responsive means bar! The sky is the
inspire one another, what we say. we innovate at limit in terms of what individuals; We build
each one of us takes Building a culture of fantastic speeds. meaningful
ownership of our part We don’t just we can achieve Partnerships
in the process & does truth, openness, when we set our
ethical decision- maintain standards, sights higher than because loyalty
our best work. making and trust. we set them. must be
we previously
imagined. continuously
earned.

6

7

Our story…. so far

Bertelsmann Arvato mobile Arvato mobile Mondia Ltd and Abu Global partnership
acquires develops Gnab white launches download Dhabi acquire 100% with Sony Ericsson:
portal In2Movies as a
handy.de and label download of Arvato mobile. Arvato mobile
tj.net joint venture with launching PlayNow!
platform Warmer Brothers
Portal. Company

rebrands to Mondia
Media.

1999 2002 2004 2005 2006 2007 2008 2009 2010 2011

Handy.de Vertriebs All B2B and B2C are Arvato mobile Arvato mobile Middle Arvato mobile signs
GmbH in Germany & grouped under the acquires Axel Springer East starts marketing global partnerships

mobile music channel name of Arvato subsidiary AS activities in other agreement with
tj.net in Italy are mobile. Interactive/Computel countries from their Vodafone: launch of
founded. Vodafone Superstore.
offices in Dubai

8

Our story…. so far

Mondia Media • Mondia Media opens new R&D centre in • Mondia Media relaunches du’s
launches own music Egypt. MyWorld digital entertainment
streaming service in
Germany & launch of • Mondia Media provides content and portal in the UAE.
Mondia’s One Partner back-end technology through its APIs for • Mondia Media opens a new sales
the mp3 download service “I Love Music”
Product for O2 office in Singapore.
Telefonica Germany branded by TIM Italy. • Mondia Media launches an
• Mondia Media awarded Best in Digital innovation unit for the group out of

Services by MTN Ghana for games and Cairo
video streaming services.

2012 2013 2014 2015 2016 2017 2018

Mondia Media and “3 all-in music” is the Mondia Media closes Mondia Media
Samsung deliver first curated-playlist an agreement with rebrands to Mondia.
streaming service for
digital entertainment Vodacom South Africa 9
to Africa: Free music mobile devices to launch
released in Italy &
portal ‘MusiQ’ in 3 Mondia Media closes entertainment portal &
an agreement with Mondia Media
African countries with America Movil to launches direct
ad-funded business launch a convergent
game store across 17 connections with all
model for leading three Egyptian mobile
brands markets. operators through its

Mondia Pay mobile
carrier billing service.

Who we are
And what we do

WHAT WE DO | Our talented teams create tech that enables our partners to deliver a multitude of digital
experiences by connecting people to meaningful content that impacts their lives in positive ways. By
understanding where the markets are going and where technology fits in; we use our knowledge to identify
solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech
companies, is our ability to tailor or custom create our offering to solve business challenges

WHERE YOU FIT IN | We aim to build an inspiring organisation with an engaged and high performing culture. We
believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content,
unreal experiences, real connections… now imagine the direct impact you could have in this landscape.

11

Meet the Executive Team

These are the big wigs in the Executive Team!
Don’t worry, they are an extremely approachable bunch, you’ll often see them around the office.

You can even reach out to the CEO using our slack channel #TALKTOTHECEO he is always happy to answer
any questions from the team!

Amadeo Rahmann Simon Rahmann Khaleel Kilani Marwan Mazraani
CEO CGO Chairperson CTO

Thomas Langer Johary Ratsimbazafy Brad Whittfield Nicolas Le Roux
CEA CSO CFO
CMO 12

Meet our Regional Team Champions

These are our team of MDs – the Champions responsible for rallying the troops and blazing the trails
in our local office hubs!

Paolo Rizzardini Mustafa Afifi Mohamed Amin Surie Ramasary
MD Southern Europe MD MENA MD Sub Saharan
MD Northern, Eastern
& Central Europe Africa

13

Other key players you should know

Laurent Mang Scott Weeman Michelle Perez
VP Analytics VP Partnerships & Ventures VP Content & Licensing

Raphael Vullriede Iyad Farah Daniel Arendt Thorsten Luedtke
VP Technology VP Technology VP Project Management VP IT Ops & Support

14

Your People team

Noha Asaad Camille Lambaux Diana Padilla Jana Welcker Nalini Govender

People Business Partner People Business Partner People Business Partner People Business Partner People Business Partner

Cairo MENA Southern Europe NECE Sub Saharan Africa

Mostafa Kamal Kristine Inot Vanessa Emken
People Operations Exec People Operations Exec
People Generalist
Cairo Dubai Germany

15

Our Global Partners include some of the biggest
names in the industry

16

Our products and solutions

Best in Class Digital Entertainment

Video on Demand (VOD). Unlimited Games. Mobile Health. Music Streaming. Other Products.

Mondia Media Portal A “Netflix style” innovative A service that provides certified A Full-Track-Music-Download Shop Our offering extends to many other
Management offers an games white label solution, that health content by agencies such (FTMD) offering millions of tracks for services such as Dating & Social
Entertainment Portal Solution offers your customers unlimited WBO. Examples of which are Music Lovers who want to expand platforms, Glamour & Adult
from end-to-end high-end downloads from thousands of content for pregnant women their collection. Our service content in addition to legacy
technology, attractive digital high quality premium, freemium and mums with babies Content is an out of the box product for a services such as Ring Back Tones
content catalogues in music, and HTML5 games. The service is includes medical advise, full featured digital Music Store, (RBT). We also provide Kids & Youth
games, videos, books and news available across Android app nutrition tips and services for across mobile and online. content on our Games and VOD
and customer focused-services. and web for all devices. expecting mothers and partners. With full streaming capabilities. product lines.

17

How we work
And the tools we use

Mondians.com is our Intranet! You will find there our company materials, useful links, company updates and news about what’s happening
in Mondia.

When we communicate internally, with each other, we do so instantly, using Slack as our primary mode of communication. Slack is a chat client,
that allows you to interact with colleagues from different departments by direct messgae or in Chat Channels. Channels are typically open/public
so you can browse and join to discuss different topics as you wish. You can download Slack on any device and join the Mondia domain.

This the second collaboration platform that we use, which includes outlook mail client, calendar and email. We also use Onedrive and Sharepoint
to store and share documents with each other. Sharepoint is our document management &storage system that enables our teams to
work collaboratively on joined documents.

This is the system used to consolidate and build a centralized database of employee profiles. Mondians can use it also to request time off, see
when other colleagues have booked time off as well, upcoming birthdays, anniversaries, holidays, and new joiners. Moreover, it has an integrated
application tracking system module to create and publish job openings and record, review and track its status.

This is one of our HR systems that will enable us to boost our collaboration and overall performance through the continuous 360 feedback, self-
reflection, performance evaluation, collaborative goal setting / tracking and self-development tools.

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Other useful tools & resources

20

Our Hub Addresses Madrid Office Rome Office
+34 919 047 201 +39 06 8880 5735
Dusseldorf Office Hamburg Office Mondia Media Spain, Mondia Media S.r.l.
+49 0 211 158 12 61 +49 40 3861 7400 Paseo de la Via Gregoriana, 38
Mondia Media Germany GmbH, Mondia Media Germany GmbH, Castellana 200 000187
Dusseldorf Prinzenallee 1, Hamburg Am Sandtorkai 50 28046 Rome, Italy
40549 D 20457 Madrid, Spain
Dusseldorf, Germany Hamburg, Germany

Hamburg Dubai Office
Dusseldorf +971 4 568 7391
Mondia Media FZ-LLC
Madrid Rome Arjaan office Tower, 5th Floor
Office 507-508,
Cairo Dubai Media City,
PO BOX 502003,
Dubai Dubai, United Arab Emirates

Cairo Office Singapore
+20 22 452 6506
Mondia Media Egypt LLC Johannesburg Office Johannesburg Singapore Office
2A Elhegaz Street, 9th Floor +27 10 010 5274 +65 9797 2222
Heliopolis Mondia Media Mondia Media Asia Pacific Pte Ltd.
Cairo, Egypt South Africa) (Pty) Ltd 261 Waterloo Street,
Block C Suite 9 Carlswald Close, #03-32 Waterloo Centre
Corner New Road & 7th Road, 180261
Midrand, 1685, Singapore
Johannesburg, South Africa

21

Rules of Play
How we work together

Your first 3 months in the team

Within the first few months at Mondia, you will be guided through a personalised onboarding process which will be
shared with you directly on BambooHR as part of your initial welcome pack.
You will be informed of the onboarding sessions you will need to attend, who to connect with and the different
touchpoints with you manager and team. If you have any feedback or questions regarding your onboarding
experience or programme please reach out to our People Business Partner directly, and they will be happy to help.

Buddying up

When you join the team at Mondia, you will be allocated a buddy; a veteran Mondian who can provide
informal guidance during your initial few months and as you ramp up in your new role.
They can assist you with culture integration and orientation; help answer informal questions, provide
information on how we operate, and or support you in becoming more familiar with our culture. They will greet
you on your first day and show you around and let you know where the best sandwich joints are in town J

23

Time out

Annual Leave
To ensure our people operate at their best, it is important to take time to rest throughout the year. We
encourage Mondians to make sure that they use all their leave allowance throughout the year.

The holiday year start on 1 January and ends on 31 December; when a new batch of leave allowance is
allocated. We tend not to carry leave over to the following year, (only in exceptional circumstances), so do
make sure to use it all.

Your Manager is responsible for making sure leave requests are balanced within the team and managed
around our business priorities/needs. To request time off you can do so by using the BambooHR system, where
your manager and People Business Partner can check the calendars and work priorities and quickly get back
to you with an approval. We always do our best to make sure that you are able to take leave if and wherever
possible.

Sick Leave
Should you become ill and need to take sick leave; you should inform your Manager of your absence as soon
as practicable and in any event within 24 hours. Please make sure to also register your sick leave on BambooHR
so that we can factor in any sick leave entitlement you might be eligible for.

24

How we think about Performance

Probationary Review
During your first 6 months you can expect to have regular 1:1 meetings with your line manager, to discuss your
performance and progress holistically. During these sessions you will have an opportunity to receive and share
feedback with your manager on your time as a Mondian and your new role. These sessions are mostly informal,
and we use a ‘Tracking the path to Awesomeness’ form to help guide focus and development areas. When your
probationary period is drawing to a close, we will arrange a formal probationary review meeting to sign off as
satisfactorily complete.

Annual Mondian development strategy
This is our annual performance evaluation. Which we run each year (in our third quarter). All managers conduct a
formal review for each team member that has >12 months experience with us. We use this opportunity to flag any
Rockstars and High Potential talent and look at ways to develop and reward our highest performers. This process
includes a self reflection, and Manager review and goes through a calibration session at the end of the quarter.

Talent Mapping – identifying our Rockstars and plan for success!
On a regular basis, we take stock of our people and business, and build a map of the talent across the group.
Talent Mapping helps to make sure that we are growing our high potential Mondians as well as mitigating any
business risks by developing succession plans. During the Talent Mapping process we look at a number of
components, including: Critical Roles & People, whether we have the right people in the right roles, Risks of loss,
and any high potential Mondians and how to develop them.

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How we think about Performance

OKRs
OKRs stands for Objectives and Key results. This is an organisational collaboration framework, we use to help focus
on the company vision and goals and achieve the following:

•Align personal and functional objectives with organisational strategy and vision
•Create transparency across the organisation in respect of priority, goals and productivity
•Ensure that organisation’s visions and goals remain in the forefront of our minds

We create transparency around team/individual goals and how they contribute to the business direction. By
using OKRs, we can see what impact we make on the bigger picture and recognise performance.

How does it work?
Business Priorities are set by management on an annual and quarterly basis; they are high level and in correlation
with our organisation’s strategy and vision. Each department then sets objectives/key results per quarter, which
should be the strongly aligned with the Business Priorities. Once the departmental objectives have been defined,
each manager will, together with his team members, agree on quarterly individual goals for everyone.

You can find out more on our intranet www.mondians.com or by visiting our Slack Channel #OKRSupport

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How we think about Growth & Development

Development Library

You will find a Development Library on Zugata, where we stock all our company training videos, guidance
documents, onboarding sessions etc. The library is also filled in with various articles, courses and Ted Talks to help
with developing your own skills. We are working on enhancing the offering on a regular basis, and encourage you
to share new content with the People team so we can upload it and share with all Mondians.

Feedback

We believe feedback the foundation of growth and encourage people to share feedback generously with each
other. By providing meaningful feedback, in a way that is structured and actionable, we enable one another to
see where we add value as well as where we can focus to ensure we continuously develop our skills.

Feedback is an integral part of building meaningful partnerships at Mondia, and we use Zugata as a tool to help
facilitate this. You can gift feedback to your colleagues by selecting the give feedback option which can be
found on the menu bar on the top left-hand side of the dashboard when you log in.

Zugata also helps to automate feedback requests based on work collaboration; you can even integrate it with
your Slack and Exchange tools if you wish, this will help you to see who you are working/interacting with most and
make your feedback more relevant/meaningful.

27

How we think about Recognition & Reward

We Play to Win! At Mondia this is one of our core values; we believe in recognising Mondians that contribute
significantly to our business goals & overall success. We set out our game plan, & the rules of play when it comes
to recognizing & rewarding awesome performance. We have three different types of awards:

1. Stars Award Quarterly award - Endorsed by our CEO Amadeo Rahmann
2. Team Impact Awards Bi-annual awards - Endorsed by Heads of Department
3. Team Huddles Bi-annual Team Activities

Public Praise is a way to recognise a member of your team globally on Zugata. You can recognise and reinforce

colleagues actions with Public Praise by selecting Company and then Public Praise from the left hand side menu.
The companywide recognition wall creates visibility into valued behaviours and traits. It is just a fun way of seeing
who is topping the league tables at any one time and keeps Mondians motivated to stay in the game! Plus, it’s
always nice to get props from a peer!

28

Travel and Expense Guidance

We appreciate the efforts of those who travel for business and want to ensure our colleagues are fairly
compensated for business trips and have appropriate guidance on how best to use our resources.
We use professional judgment when incurring expenses and trust our Mondians to ensure that business is always
conducted at the minimum cost and all non-essential costs are kept to a minimum. You can find all our travel
information and expenses form on our intranet: www.mondians.com

Avoiding any fashion faux-pas'

We are a relaxed team and as we like to be relaxed, we do not have any expectations of suits and ties here.
We aim for our work environment to be as comfortable as possible, and believe dressing casually, but smartly,
can help do that.
We encourage you to come dressed in what you love, but please be conscious of social conventions
appropriate for your location.

29

Email Etiquette

Slack is always our first port of contact when communicating internally, email comes second, but can also be a
handy tool. To help people manage their inboxes effectively. We set out a few basic rules of etiquette abd adopt
the following in our email communications:

1. We like to take advantage of subject line to help determine content. For instance:

• ACTION: XXXX due by XXX (there is a specific action for recipient in the TO line)
• APPROVAL: XXXX (the recipient of the email needs to formally approve/sign-off a certain decision/document)
• FYI: XXXX (this email has content that you will be interested in but no action required)
• URGENT: XXXX (this email has a required action that needs to be addressed within 24 hours)

2. Avoid sending long conversations and email chains. Instead summarise what was discussed so far, and state the
new call to action.

3. Think about the recipients

Use the “To:” field for recipients that have a necessary call to action. You can the “CC” field for recipients that may
be interested in the content but are not expected to reply.

In some cases you might want to drop certain members out of the chain, to do so you can drop them in to “BCC:”
and highlight that you have done so in the body of the email, so they know they are not going to continue to be
looped in. That way they wont feel like you ghosted them when they really they’re no longer in the chain.

30

Keeping things on a 'need to know' basis

Communication, Announcements and sharing information
From time to time, you will see communications coming from the broader business. We like to communicate
high level updates to everyone and keep everyone informed. Our Marketing team usually communicates Press
Releases before they are being sent out to the public and our People team communicate New Joiners/Leavers
through BambooHR. We aim to be transparent and love to share all information regarding our business,
strategy and future plans with you. We would like to ask for your support in making sure that anything we do
share, or anything you are working on, is discussed within the company, amongst your Mondians colleagues
and is not shared outside of our office.

31

Health, safety & environment

Mondia cares about the health and safety of all our people. Any workplace accidents or unsafe practices and
conditions should be reported to your People Business Partner as soon as possible.

Equal opportunities

Mondia is an equal opportunities employer; we will advertise, hire, evaluate and promote people based on their
qualifications, demonstrated skills, achievements, experience and performance through a fair and transparent
processes. We commit to maintaining standards of high transparency throughout selection ensuring every
candidate is given the same equal opportunity, regardless of the recruitment channel.

Harassment

We will not tolerate any form of abuse or harassment and are committed to ensuring our environment is free
from any form of harassment, including victimisation and bullying. We advocate of people to treat each other
with respect and care. If you spot any examples of harassment; please inform your People Business Partner
immediately.

32

Fraud

We will not tolerate fraud and have established procedures to prevent, detect, report and investigate
suspected fraud. Fraud generally involves some form of deceit, theft, trickery, or making of false statements,
breach of trust with the object of obtaining money or an other benefit. If you suspect that fraudulent activity
may have occurred, you must immediately report your suspicions to your line Manager and/or People Business
Partner.

Money laundering

We never condone facilitate or support money laundering and will comply with all relevant national and
international laws and regulations covering money laundering. Many of the countries in which we operate
have some form of anti-money-laundering legislation. Any instance or suspicion of money laundering activities
should be immediately reported to your line manager and/or the People team.

Use of IT systems and devices

Computer hardware, software and information stored on our IT systems are our property. You must use our IT
systems responsibly and primarily for the purposes of our business and for which they are intended. By using our
IT systems, you accept that unless prohibited by Law, we reserve the right to access and disclose all information
contained on our IT applications and devices, including all computers, mobile phones, USB drives and other
electronic media if required.

33

Referring other All Star Players

We want to attract and retain Rockstars that will drive the success of the next generation of Mondia. We
are looking for super smart, collaborative, high-performers, with great accountability and a hunger to solve
business-related problems. We often have open roles on our careers page and finding top talent through our
existing network has proven to be one of the most successful ways to hire.
We ask you, as ambassadors of our company, to help grow the Mondia team.
Our generous employee referral scheme encourages you to refer talented people you may know, that match
the criteria and people you would be excited to work with everyday. For more information please reach out to
the People team.

34

A little word search fun HONESTY SUCCEED
TRUST COLLABORATION
See if you can find what we cherish at Mondia TRANSPARENCY PARTNERSHIP
TRUTHFUL CONNECT
RCPARTNERSH I PCH I EVT RESPECT AGILITY
EOR E S L EADE R SH I POACR MONDIANS
SNCASUCC E EDVHBAL CPH
P NMK Y T G O P I L I O V E A H O I OWNERSHIP ROCKSTAR
E E ON S N YWSWS S P A S S I ON ENTREPRENEURIAL INNOVATION
C C NWP T A N S A G I L I T Y E T O VISIONARY ACHIEVEMENT
TTDT L PAESK I OL S SBVRE PASSION
MR P E R F O RME R NMA E D E UM LEADERSHIP PERFORMER
O E UO D U L S H I I A EMU EMT P EMPOWER
N RMS E R S HWC A R K I MP E H O
D F P V T S P I NNOVA T I ON FW
I B T RANS PAR ENC Y L L TUE
AV I S I ONAR YDR YD ENC L R
N T S G C O L L A BOR A T I ON CM
S E NT R E P R E N E UR I A L EOO

35

Notes:

We decided to create a digital handbook, because we care about the
trees, but just in case you wanted to print this out, and wanted to jot a few
notes down, we thought to leave you a little room to do so….

36

Notes:

Here is a little more room in case your writing is REALLY big….

37

Welcome
to
the
Team

38