Housing Flipbook

Design, build & engage
your workforce

Contents

03 Retinue Solutions: Leading Specialist
Total Talent Acquisition Provider in
the Social Housing Sector

04 Neutral Vendor Solution

08 Continuity of Supply – Equality,
Diversity & Inclusion

09 Environmental,Social &
Sustainability Values

10 Case Studies

Retinue Solutions: Social Housing

Leading Specialist Total
Talent Acquisition Provider
in the Social Housing Sector

Prior to Covid-19, a report by Paydata, published in 2019, claimed that recruitment and retention remain a major challenge in
the housing sector. The report found that two-thirds of respondents have experienced di culties recruiting people, with half
having had to o er new recruits salaries which conflict with those paid to existing employees. Nearly a third of respondents
have experienced retention di culties over the last 12 months, with a similar number anticipating retention problems over the
next 12 months.

By utilising our blend of recruitment, procurement, and technology expertise, we would help you resolve your short-term and
long-term workforce challenges and become your wellbeing partner in keeping your social services consistent. Our specialist
recruitment solutions, tailored to ease o the burden of your workforce challenges, would streamline your supply chain and
make your workforce much more e ective and e cient.

We improve cost, control, continuity of supply, and compliance to improve cost-savings and remove financial risk while
reducing time and cost when recruiting.

Our integrated partnerships deliver better outcomes, year-on-year improvements and sustainable change. By adopting a
far-sighted and data-centric approach, we help you retain your workforce and future-proof them.

03

Direct Delivery as a Managed Service Provider (MSP)

The delivery partner of choice

Retinue partners you with a specialist team to deliver long-term solutions to your contingent workforce challenges. We adopt
your goals as our own to curate a solution to your cost, compliance, control, and continuity of supply challenges. Supported by
our proprietary technology pla orm, robust compliance procedures, and our exclusive network of trusted suppliers, we power
substantial savings for now, and for the future.

Discover your potential

Our discovery report forms the roadmap of your immediate and future
improvement opportunities. Drawing on your current performance,
objectives, and challenges, we propose 3 curated workforce solutions to
shape a scalable strategy that unlocks significant savings.
> Minimise your agency reliance by up to 1/4 via a ‘talent pool first’

approach
> Improve quality, reliability and speed to hire
> Multiple pools ensure guaranteed supply in areas prone to shortage
> Build your employer brand through targeted marketing

04

A partnership you control

We power your success, but you power our partnership; staying in
control of what we manage and when. With a modular service that
evolves alongside your needs and expert advice when you need it, we
deliver the solutions to your goals.
>
> Here for you across the full process, select functions, or individual

projects
> Every solution is uniquely tailored
> 24/7 human help
> Full operational MI and monthly reporting

Compliance without
compromise

Partnering with Retinue puts a team of true industry expert in your
corner. We ensure your current and future recruitment strategies are
low risk, and compliant with the regulations of your sector, while our
proprietary so ware delivers a robust checks fo confident hiring
> Achieve 100% compliance improvements
> Full digital audit trail means process is not open to abuse
> Integrate your own policies and checks
> Confi gure and automate candidate screening
> Meet all IR35 and HMRC requirements

05

Immediate and
sustainable savings

Retinue is your enablement engine; consolidating your processes and
working directly with your supply chain to secure quick wins and
sustainable savings across your temporary and permanent hiring. We
drive e ciencies to give breathing space back to your internal teams,
laying the foundation for your future growth.

Reduce your agency spend by up to 40%
Secure rate reductions and consistency across suppliers
A single consolidated invoice reduces processing cost and time

Relieve administrative burden

Intuitive technology

Our industry leading proprietary technology powers your end-to-
end recruitment processes from one centralised pla orm; delivering
robust compliance control, faster processing, and visibility across all
recruitment activity, success just got simpler.

branded app and portal
All functions configured to you
Intuitive design optimises every stage, from sourcing to on-
boarding
Cyber essentials certified

06

Stress-free supplier
management

We work with you to curate a supply chain you can trust. Driving
down agency rates and calling on our own robust network of specialist
suppliers, a partnership with Retinue ensures every supplier adds value and
guarantees access to quality talent at the best rate.

Curate a reliable supply chain
Achieve a first time fill rate of 98% with our exclusive supplier network
Tier your suppliers to release the greatest value
Allow hiring managers to maintain individual supplier relationships

Your own curated
talent database

We help you curate and build your own quality talent pools. Engaging
local and regional talent, and reengaging with past and passive
candidates, we get the talent you need to where you need it; faster,
and at a lower cost than agency supply.

Minimise your agency reliance by up to 1/4 via a ‘talent pool first’
approach
Improve quality, reliability and speed to hire
Multiple pools ensure guaranteed supply in areas prone to
shortage
Build your employer brand through targeted marketing

07

Continuity of
Supply – Equality,
Diversity & Inclusion

We respect and value our people, our customers, and candidates. We invest in our people it is good for us and good for our
partners Longevity within our teams creates stability, and a strong, cohesive ethos that represents value to our customers
We love that our colleagues remain with us for longer than most service organisations.

Our vocal passion for workforce diversity spills over into our approach to supporting customers, and o en fuses with their
own passion for inclusion to really make a di erence We believe these diversity partnerships truly make us and those
customers stronger.

> We use a structured methodology to review our
clients current E,D&I processes

> We diagnose and report our review findings
> Retinue Solutions benchmark against industry best

practice
> We make recommendations and work with our

clients to implement enhancements
> Our established relationships with Equality,

Diversity & Inclusion specialists allows our clients to
yield maximum benefits from our implementation

08

Environmental,Social
& Sustainability Values

Passionate about ESG, we have a continuous program of social value, environmental and ED&I activities that are measured
against UN sustainability goals, and align with our published corporate ESG goals as follows:

> Reduce the impact of poverty on the communities our
customers serve

> Deliver our services in a way that allows us and our clients
to support the United Nations Paris Agreement

> Only accept an environment where all di erences are
valued, progression is merit based, practices are equitable
and everyone experiences a sense of belonging

> Strengthen existing, and acquire new, trusted customer
partnerships through having aligned ESG goals

> Operate values based recruitment and a strong social
impact ethos to attract & retain talent

Our aim is to play a measurable part in reducing poverty, and address a range of social needs including education, health, social
protection, and job opportunities, while tackling climate change and environmental protection.

09

CASE STUDIES

Notting Hill Genesis Case Study:
Delivering Quality, Innovation &
Cost Reduction

Care & Support – IT – Building Safety - Sales & Marketing – Commercial
Services & Housing – Development & Assets – Finance & Central Services

Continuous Improvement - Overview of NHG

Retinue's working relationship with Notting Hill Genesis is an outstanding example of a partnership that has evolved through continuous
improvement in a range of areas including process innovation, digitisation, workforce management transformation and being able to
provide clear data visibility to highlight improvement areas and champion best practice. Having supported Genesis during and a er its
merger with Notting Hill Housing, we have sustained long-standing partnership with proven results.

Journey with Retinue Solutions has
developed over 3 major phases :

Phase 1 - The Genesis Era Phase 2 - The Merger Phase 3 – The Future

How we partnered to deliver on the How we supported the two merging From 2021 we successfully re-tendered to
initial strategic recruitment objectives organisations through a complex period partner with NHG as they work on a range
from 2012 to 2017. of structural change as they created of strategic corporate objectives, including
Notting Hill Genesis from 2017 to 2020. enhancing their Equality, Diversity and
Inclusion, their attraction strategies,
retention, and Wellbeing initiatives.

11

Outcome Perm 2020: Agenda 2020-2025

Temps 2020: 83% 83% Roles filled > Drive value in recruitment strategy – Invest in developing
first time innovative market attraction strategies for newer
100% 100%Fillrates jobseekers with transferable skills.

Weekly MI & BI Reporting 100% 100%Compliance > Provide advanced support for hiring managers to help
streamline RPO processes.
5.8million Annual Refining the invoicing
Spend processes and reduced > Manage a curated supply chain of agency suppliers that will
the processing of supply the entire merged business including specialist
Long-term Outputs: temporary recruitment supply.
spend to one bulk
Increased the direct fill weekly invoice > Digitalisation including interoperability, single sign on and
90% percentage on permanent Smart technology analytics driven by Power BI. (Use trends analysis to predict
roles to over 90% platorm totally digitalised change within the market and determine potential solutions
a paper heavy function using data across recruitment to support HR strategies)
Reducing cost per hire saving time and money
by more than 40% > Partner on ED&I projects to promote greater awarenesss
and job uptake.
Improving average time
to hire by 15 working days > Ensuring fair and inclusive processes for a diverse workforce.

> Training - Provide more development and training
opportunities to existing sta to support retention
strategies

“Throughout our decade long partnership, Retinue have demonstrated a continued commitment to helping us to improve

the way that we recruit sta . Building on that partnership by adopting the Retinue MSP model across the wider NHG

organisation will support our objectives to deliver inclusive recruitment, drive value, and digitalise a number of key areas,

including our recruitment reporting capabilities Notting Hill Genesis is committed to further improving the diversity of its

workforce at all levels and Retinue will partner on a range of initiatives to make that happen and enhance the quality and

compliance of our temporary workforce supply chain.” Vipul Thacker,

Group Director of Central Services-NHG

12

Orbit Housing: Standardisation
with Flexibility & Adapatability

Retinue partnered with Orbit, one of the UK’s largest housing associations, to mobilise new recruitment processes, supported by Retinue's
proprietary VMS365 so ware, to bring greater visibility and control across all areas of temporary and Interim recruitment.

Requirement Solution

Orbit were struggling to attract good quality sta To manage, Cost, Compliance, Control and Continuity of
Engaging Expensive suppliers Supply, we implemented our Smart Mobile Tech VMS365
No Compliance Control
No Cost Control Supply Chain Management systems were implemented to
No Quality Control curate specialist supply using existing and new suppliers
No Visibility of Contracted Sta
No clear audit trail for approval of temporary recruitment Supplier Rates Harmonisation –Instant savings were made by
removing the element of competition between suppliers.
2020-21 Outcome
Temp To perm transfers were implemented to control cost
With a track record of creating customer partnership that span a
decade, we continue to drive innovation for Orbit and maintain Monthly MI reports were provided using our robust Reporting
exceptionally strong levels of performance. Each year we seek Module PowerBI
new quality, process and savings improvement opportunities, and
in the last 12 months have delivered:

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Rate Harmonisation 100% 100% compliance
Savings: £284,817 with IR35

Total Savings 100% 100% candidate
£313,917 compliance

97% 97% Fill rate 100% 100% agencies audited

Main Areas of Supply: 100% 100% of financial Working with Retinue has given
Independent Living, IT & transactions error-free Orbit greater visibility and control of
Transformation and temporary worker hiring. This
Property Services scrutiny allows us to better control
the spend within our services. When
Retinue are committed to a sustainable future for required Retinue give us access to
everyone. As a certified Carbon Neutral business specialist suppliers within each field,
we work with our clients to find Carbon allowing us to add flexible resource
e ciencies wherever possible. our teams e ciently

Carbon Neutral Certified Richard Gorse,
Resourcing Manager
Retinue are committed to a sustainable future for everyone. As a Orbit Housing
certified Carbon Neutral business we work with our clients to find
carbon e ciencies wherever possible. Since implementation our
smart technology pla orm has saved 83.5kg in CO2 emissions by
removing paper from the timesheet and invoicing processes at
Orbit, saving £136,500 in the process.

14



Andrew Curry
Solutions Director

0845 521 9481
[email protected]