logbook

DETAIL OF STUDENTS

PRACTICU M DU RATION NAME

7th March 2022 – 7th July 2022 CHEK MUHAMMAD HAFIZZUDDIN BIN
(4 Months) CHEK ALIAS

COMPANY NAM E

Swiss Garden Beach Resort Matric: 262405
Telephone: 017 500 1390
C O M P A N Y AD R E S S Email:
[email protected]

656~2657, Mukim Balok Beach BeserahH O M E ADDRESS
26100, Kuantan, Pahang

Lot 45, Mukim Sg. Karang, Kg. Jeram,
26100, Kuantan, Pahang

Company Supervisor:
Ms. Caroline Lai Wei Ken

Designation:Sales & Event Manager
Telephone: 016 960 3030

Email: [email protected] UUM REPORT SUPERVISOR
Dr. Noor Suhaila binti Yusof

UUM VISIT ING SUPERVI SOR
Dr. Hamimi binti Omar

DATE: 7th March - Monday

At 9 a.m., I was reported to the Human Resources (HR) department, where we are
briefed on general hotel information. HR reminds us to take the COVID-19 saliva test
and upload it to the Passbot International program. Perform the test on Mondays,
Wednesdays, and Fridays and show it to security before entering the hotel. Monday
through Friday, 9 a.m. to 5.30 p.m., Saturday (until 1 p.m.), and Sunday are off days. If
I wish to leave the hotel, I must obtain permission from the manager and HR and
present it to security. Ms. Carol will be my company supervisor, and my extension
number is 6009. Study the Event Order (EO) and keep it up to date on the whiteboard.
List them in order of the date, participants, and venue.

Supervisor’s Signature

3

DATE: 8th March - Tuesday

Read and research the Sales and Marketing Standard Operating and Procedures (SOP).
Take a look at the example of EO provided by the Sales Manager. I've been tasked with
inspecting the outdoor venue. Do the observation by following the banquet crew.
DATE: 9th March - Wednesday
Investigate Event Quotation (EQ). Submit the purchase order to the Purchasing
Manager following Ms. Ery's instructions. Compile a list of event quotations for March
and beyond
DATE: 10th March - Thursday
Ms. Azyra, the Sales Assistant from KL, will accompany me to check the function
spaces. She discusses the robustness of the function rooms and whether or not they have
pillars. She claims that the pillars may be overcome if the rooms contain natural light
(windows), are large enough, have a glass window, and are quiet. Do the database
manufacturing enterprises in Malaysia that are provided by email.

Supervisor’s Signature

4

DATE: 11th March – Friday

The General Manager has directed me to help the front office. The Front Office
Manager was assigned the responsibility of inserting the pool towel card into the check-
in envelope and assisting the concierge (bellman) with the check-out guests' luggage.
Then, watch the groups that the department handles with their rooms and examine the
ordered function room that was asked in EO.

DATE: 12th March - Saturday

Assisted to settle the USIM group's Local Order (LO) and deliver it to the Finance
Department. Then, create a database of Malaysian manufacturing businesses.

DATE: 14th March - Monday

As directed by the Director of the Sales Marketing Department in Kuala Lumpur,
search, and locate the database of wedding bridal companies in Kuantan. I have over
50 Kuantan firms' contact information that we may utilize to help us with event
management. Then, proceed with the database of manufacturing businesses. After
lunch, obtain the accommodation ticket from the finance department, complete the
consignment note, and give it to Swiss Care before leaving.

DATE: 15th March - Tuesday

Pick up the phone and contact some clients who are looking for a quote for a meal, a
meeting, a hall rental, or a place to stay, among other things. Make a pricing
breakdown and a quotation for each other client and email it to them.

DATE: 16th March - Wednesday

Learn anything new about the client that I should have known, such as gathering their
event data before doing the pricing breakdown and proposal. Miss Azyra, the Sales
Manager, presents this information. She also stated that the customer information is
critical since the Sales Coordinator would need this information to follow up with the
client after reviewing the estimate. She also informs me that when we are on the sale
with clients who want to negotiate a quotation or inquire about a sales concern, the first
thing the client wants to see from the hotel is how we deal with their perspective.

Supervisor’s Signature

5

DATE: 17th March - Thursday
Due to the client's complaint about receiving a different meal than indicated, go to the
Main Kitchen, and visit the Chef.
DATE: 18th March - Friday
I need to help a customer from Badang Energy in Kemaman who wants to examine the
venue (Casuarina Hall) for their dinner ceremony next week. They want to inspect the
hall, the LCD TV, and the AV system. I had helped them with the Maintenance guy in
charge of the AV System. I suggested that they incorporate a small table for
controlling the PowerPoint presentation using the LCD TV, as well as a rostrum stand
for speeches. After the client is satisfied with the hall and the AV System, I show them
the resort's surroundings, such as the gymnasium, kid's rooms, pool, restaurant, and so
on.
DATE: 21st March - Monday
I'm getting quotes from three different companies. Do a location visit with Felcra Seri
Makmur, a customer who wants to hold the event on April 1st. Do a database of past
companies that have requested a quote.
DATE: 22nd March - Tuesday
Doing a last-minute event meeting - urgently need to generate an estimate, invoice, and
LO. Do a quote for a Ramadhan buffet. I emailed a potential client about a Ramadhan
banquet. Purchase a voucher. Create a bogus invoice.

Supervisor’s Signature

6

DATE: 23rd March – Wednesday

Wait for the team's arrival (last-minute meeting) at their conference venue - looking all
organized from breakfast to the hall). Ms. Linda Evelyn Wong, Director of Sales, and
Marketing has requested that the database of wedding bridal companies in Kuantan be
revised. Prepare a marketing package, including brochures and name cards (50 files),
for Sales Blits to use the next week. Get some follow-up (by phone) for the quotations
that were received via email. Respond to Ms. Ery's emails with quotations and pricing
breakdowns. Join the large event hybrid meeting this weekend, which will be handled
by Ms. Ery, Sales, and Event Assistant Manager, together with the HOD of all
departments. The large event is huge and requires a lot of planning because the VVIP
guests are our Prime Minister's brother and Pahang's Chief Minister.
DATE: 24th March - Thursday
Do a pricing breakdown for each quotation. Send an email to the customer. Call them
to let them know about the quote. Predict the preparations for tomorrow's major event.
In Hibiscus Hall, a PA system and a circular table will be placed.

Supervisor’s Signature

7

DATE: 25th March - Friday
Receive confirmation of the booked event, Private Dinner, from Felcra Sri Makmur. I
had a walk-in discussion with this group last week. As for what they want, such as 13
round tables and a buffet within the hall, I have spoken with my supervisor giving him
Hibiscus Hall in order not to disappoint my customer. This is the largest hall in the
resort. He stated that they intend to invite 100 guests to the dinner. Prepare a quote,
LOA, and invoice for a private dinner on April 1, 2022. Due to a misunderstanding,
assist management in setting up the main event rehearsal.

DATE: 26th March - Saturday
Assist Ms. Ery with her major event owing to a shortage of banquet workers, causing
the process to stall. We manage to offer food and beverages to VIP visitors while
simultaneously preparing a last-minute setup of an immediate venue utilization for a
conference.
DATE: 28th March - Monday
Drafting the Event Order (EO) and Rooming List for FELCRA Seri Makmur's Private
Dinner. Prepare quotes for the Ministry of Health, Peti Kemas, and the Attorney
General's Chambers. Prepare a proforma invoice for Ji Kang Engineering's Ramadan
Buffet. Do the MTBE Petronas' last meeting and iftar event.
DATE: 29th March - Tuesday
Do the proforma invoice for the MTBE Petronas meeting, which must be changed
owing to modifications, and book the MTBE Petronas room.

Supervisor’s Signature

8

DATE: 30th March - Wednesday

After completing my normal routine in the morning, I was requested to assist with the
registration of the Ramadan preview in the evening. This event is a dress rehearsal for
the Ramadan Buffet that the resort provides during the Ramadan session. In the
program, all invitees are invited to a complimentary dinner, and the salesman will
interact with them to build a relationship and propose to purchase the Ramadan
package or the voucher.
DATE: 31st March - Thursday

After completing my routine in the morning session, I am required to represent the
Sales Department in an inter-departmental volleyball competition held by the Human
Resources Department. I'm having a great time since I'm getting to meet people from
different departments. My team consists of two members from the Food and Beverage
Department, as well as the General Manager's Secretary. We were unable, however, to
win the game. After that, the DOSM invited all of the Sales Department staff to dinner,
where we discussed our marketing approach for overcoming the obstacles of a lack of
events throughout Ramadan due to the sole focus of Ramadan Buffet and the next
strategies for the sales calls.

Supervisor’s Signature

9

DATE: 1st April - Friday

Have a nearly hour-long RSO morning briefing. The start time is 9 a.m. to 10 a.m. Ms.
Linda, Director of Sales and Marketing (DOSM), briefed the eight of us on the present
state of hotel marketing and how we plan to address it. She also instructs me to focus
on gathering information from clients, which is the call inquiry. All of the specifics of
the client's event must be recorded and emailed to her, who will then disseminate them
to other salespeople who will interact with the clients. Then I head to the Hibiscus
Hall, where the FELCRA Sri Makmur VIP dinner will be hosted. This incident is
entirely under my control. At 4 p.m., I am ready in the foyer to greet the organizer and
take him around the hall. Fortunately, he is happy with what I have planned for his
event. Before I leave, I prepare the room voucher for the Manager and General
Manager to print and sign.

DATE: 4th April - Monday

Provide a quote for Family Gunalan, SUK Pahang, Proactive Training, and MARA.

DATE: 5th April - Tuesday

Assist Ms. Marhanie, the Coordinator, in following up on the Group Status Report
(GSR). Call and inquire about the status of the workplace event; if it will go forward or
be canceled. Estimate the Ramadan Iftar Buffet for AAY Construction and
Chemstation Asia. Make a private dinner quote for IIUM Kuantan.

DATE: 6th April - Wednesday

Prepare a quote for PLAN Malaysia, iftar Fatihah Aziman, and Jabatan Pertanian
Pahang.

DATE: 7th April - Thursday
Do the quote for Kamarul’s Unique Intertrade and Family Day. Do the email blast for
the team building package as requested by Ms. Linda. The Staff Gathering and Iftar
will thereafter take place in the Casuarina Hall.

Supervisor’s Signature

10

DATE: 8th April - Friday
Send out an email blast and reserve rooms at Sekolah Sukan Bukit Jalil.
DATE: 9th April - Saturday
Do an email blast and venue inspection from the Engineering company in Gebeng for
the upcoming meeting event.
DATE: 11th April- Monday
Prepare the Iftar quote for Hospital Tengku Ampuan Afzan, the Nephrology Unit, and
the email blast.
DATE: 12th April - Thursday
Send out an email blast and settle the SLM Builders and Ji Kang Engineering Ramadan
Buffet coupon. Prepare a quote for Dewan Bandar Raya Kuala Lumpur.

DATE: 14th April - Thursday
Do the quotation for Family Day Mr. Gunalan and South Pacific Asia.
DATE: 15th April - Friday
Do the quotation for the Team building of UiTM Shah Alam and room booking for
Family Ms. Noran.
DATE: 18th April - Monday
Do the quotations for UMP ESFG, and Tulus Jadi Family Day.

Supervisor’s Signature

11

DATE: 20th April - Wednesday
Do the SMK Pelabuhan Hi-Tea quote, as well as the LOA and PI of Goodrich, Asia
Pacific, and EMF Energy. Assist the banquet staff at event spaces such as Blossom and
Casuarina Hall because due to full house of Iftar.
DATE: 21st April - Thursday
Do the SMK Pelabuhan Hi-Tea quotation, as well as the Goodrich, Asia Pacific, EMF
Energy LOA, and PI. Assist the banquet crew in event spaces such as Blossom and
Casuarina Hall because the Ramadan Iftar buffet draws a huge crowd.

DATE: 22nd – 24th March – Friday to Sunday

In Berjaya Megamall Kuantan, I was in charge of the wedding booth. Distribute the
fliers to anybody who is passing by. If they have any questions regarding the packages
that the resort has to offer, they come to our booth. Instead of marketing wedding
packages, we promote alternative packages such as corporate meetings, team building,
and Ramadan feast packages. To your knowledge, there are two shifts in a day, and my
team was assigned to the morning shift.

DATE: 25th April - Monday
Complete the quotes for Jabatan Agama Islam Melaka and Universiti Malaysia
Kelantan. Prepare the LOA and the PI for Iftar Fatin, Iftar South Pacific, Iftar Coway,
and Iftar Lynas.

Supervisor’s Signature

12

DATE: 26th April - Tuesday
Prepare estimates for Dinner SMK Tok Sera and Dinner IASME Holdings. Complete
the LOA and Pi for Iftar Hyperwave, Iftar Hospital Tengku Ampuan Afzan, and
Family Day Mr. Gunalan.

DATE: 27th April - Wednesday

Do the quotations for Raja Nor Liyana's Family Day and Tulus Jadi's Family Day.
Make reservations for rooms in Menara Bank Islam, Sekolah Sukan Bukit Jalil, and
Markas Angkatan Bersama.

DATE: 28th April - Thursday

SKC Wooden Industry would examine their confirmed event during Raya. They want
to view the hall and inquire about the seating arrangement and food. Then, modify the
quotation to include all of their requirements.

DATE: 29th April - Friday

Perform the SKC's loa and pi. Due to changes in the number of students, the loa and pi
of Sekolah Sukan Bukit Jalil have been revised. Complete the rooming list and make
any necessary changes to the room booking. I completed the paperwork for the whole
confirm event group.

DATE: 5th May - Thursday
Do the quotation for Jabatan Agama Islam Pahang, BASF Petronas. Do the rooming list
for Sekolah Sukan Bukit Jalil. Need to assist housekeeping due to full house during
Public Holiday.
DATE: 6th – 7th May – Friday to Saturday

Assist the housekeeping due to not enough housekeeping staff.

Supervisor’s Signature

13

DATE: 9th May - Monday
Do the quotation for MITI, Yayasan Terengganu, Tm Tours and Travel, MINDEF,
SUK Pahang. Assist theroom voucher purchase for Pusat Pembangunan Sumber
Manusia Terengganu.
DATE: 10th May - Tuesday

Do the quotation for Family Day SMK Seri Lipis, SCK Wooden Industry, Mieco,
Celcom, Pesaka. Do the room booking for Protex Solution.

DATE: 11th May - Wednesday

Do the room booking for Petronas Group 1 and quotation for Hospital Sultanah Nur
Zahirah, Yayasan Pembangunan Usahawan Terengganu.

DATE: 12th May - Thursday

Have the inspection for KPDNHEP Pahang and Econsave Kuantan. Do the hall set up
for Dinner SCK Wooden Industry.Do the quotation for Jabatan Peguam Negara and
KPDNHEP.
DATE: 13th May - Friday
Do the quotation for Ecosave Shop and Agensi Nuklear. Do the room booking for
Universiti Malaysia Terengganu, AJR Services and Petronas Group 2.

DATE: 18th May - Wednesday

Have the inspection from Polis Trafik KL for Family Day at the end of June 2022. Do
the quotation for CIAST, MAIDAM, KYP, IIUM, and Polis Trafik KL.
DATE: 19th May – Thursday

Do the room booking for Dutarini. Have the training of Brand Pillar by Ms. Wenny
from Human Resource from Genting Highland branch.

Supervisor’s Signature

14

DATE: 20th May - Friday

Do the Letter of Agreement and Proforma Invoice for Suruhanjaya Tenaga, SRAIB,
Yayasan Telekom. Do the room booking for Hospital Tunku Ampuan Rahimah dan
Family Daya Raya Nor Liyana.

DATE: 21st May - Saturday

Do the Letter of Agreement and Proforma of Hospital Tunku Ampuan Rahimah and
Superbike Associate Malaysia.

DATE: 24th May - Tuesday

Do the quotation for Majlis Bandaraya Seremban, Hi tea SMK Kg. Baru Cheneh,
Kerteh, Eco Shop, Insight Asia, and KPDNHEP. Do the room booking for Shell HQ and
Malaysia AIDS Foundation. Do the Letter of Agreement and Proforma Invoice of
Universiti Malaysia Terengganu.

DATE: 25th May - Wednesday

Do the quotation for SPR Pahang, Demojo Communication, and Hi-Tea Polisas. Have
the rehearsal of Akademi Pendidikan Al-Irsyad for their event in Hibiscus Hall.

DATE: 26th May - Thursday

Do the quotation of PKPP Plantation. Do the revised Letter of Agreement and
Proforma Invoice of Cawangan Menara Bank Islam and Yayasan Telekom.

DATE: 27th May – Friday

Do the quotation of Kolej Tunku Jaafar.

DATE: 30th May - Monday

Do the quotation for Angkatan Pertahanan Awam Pahang, SMK Setapak Indah, and
Family Day Zuriana. Do the room booking for Jabatan Imigresen. Do the Letter of
Agreement and Proforma Invoice of International Islam University Malaysia Kuantan
and Lunch TNB Kuantan. Have the inspection from KYP Advance Skill.

Supervisor’s Signature

15

DATE: 1st June - Wednesday
Make a proposal for Suruhanjaya Komunikasi dan Multimedia, Ibu Pejabat Daerah
Pekan, Universiti Sains Islam Sultan Zainal Abidin (UniSZA), and Majlis Keselamatan
Negeri Pahang. Make a reservation for PKPP Plantation.
DATE: 2nd June- Thursday
Assist the US Army Embassy by acting as a room usher.
DATE: 3rd June - Friday
Assists in the decoration of rooms for one of the US Army Embassy's birthdays. Prepare
a quote for Ibu Pejabat Kontinjen Polis Pahang and a teambuilding event for Lembaga
Hasil Dalam Negeri.

DATE: 7th June - Tuesday
Prepare quotes for Federal Manufacturers of Malaysia, Jabatan Kimia Malaysia, IIUM
OTR, Karsun Training, and Hi Tea SMK Pelindung.
DATE: 8th June – Wednesday

Do the quotation for Soul Power Consultancy, Ibu Pejabat Polis Kontinjen Pahang,
Family Day Pusat Rawatan Dialisis Islah, Jabatan Perangkaan Malaysia, Pintas Utama,
Jabatan Alam Sekitar Kemaman, MultiMax, Politeknik Dungun, Dinner Hospital
Kemaman, and Hospital Sultanah Nur Zahirah. Do the LOA and PI for Al- Irsyad
Balok.

Supervisor’s Signature

16

DATE: 9th June - Thursday
The client pays the deposit after receiving the inspection from Angkatan Pertahanan
Awam Pahang for their Private Dinner. This customer also explains the dining
arrangement he prefers. Do the quotation for the Kementerian Tenaga dan Sumber
Asli, the Majlis Perbandaran Hang Tuah Jaya, and the updated quotation for the
Hospital Sultanah Nur Zahirah.
DATE: 10th – 11th June – Friday to Saturday

Have the inspection from Hospital Sultanah Nur Zahirah for Teambuilding in
September soon and pay the deposit for the Roadcare Pahang region’s event. Then it’s
off to Berjaya Megamall for the Matta Fair. Complete the amended quote for Soul
Power Consultancy.

Supervisor’s Signature

17

DATE: 13th June- Monday

Have the IIUM Kuantan, Kuliyyah of Pharmacy inspection and discussion for their
dinner. Do the quotation for MCMC, Kementerian Pengangkutan, Jabatan Ukur &
Pemetaan Malaysia, Pejabat Tanah & Galian Terengganu, Jbatan Kerja Raya Pahang,
and Unit Psikiatri Hospital Tengku Ampuan Afzan.

DATE: 14th June - Tuesday

Have Felda Chini Timur and Muamar from Rifaei Travel inspection. I've shown the
rooms and hall for their later usage. I have settled Pintas Utama's money for their
meeting. Propose Family Felda Chini Timur and AdTec Melaka. Mrs. Noran, book a
room for the updated Family Day and Gas Berhad. Keep an eye on the banquet team
for the IIUM Dinner on June 18th, as arranged on Event Order.

DATE: 15th June - Wednesday

Make a quote for Majlis Bandar Raya Kuala Terengganu, the UiTM Faculty of Law,
the Jabatan Akautan Negara, Persatuan Tennis Raub, Puncak Tegap, SK Sebertak,
Jabatan Pemulihan & Perubatan Hospital Universiti Kebangsaan Malaysia, Jabatan
Penilaian Harta, and Versa Communication.Make a reservation for Jurukur Perunding
Services.

DATE: 16th – 17th June – Thursday to Friday

Have the inspection from Hospital Sultanah Nur Zahirah for Teambuilding in
September soon and pay the deposit for the Roadcare Pahang region’s event. Then it’s
off to Berjaya Megamall for the Matta Fair. Complete the amended quote for Soul
Power Consultancy.

DATE: 20th – 21st June- Monday to Tuesday

Do the quotation for Global Training, Family Day of Bank Rakyat Johor DM Dasher,
Kota Indah, Training Valley, UiTM Shah Alam, and Jabatan Tenaga Manusia.

Supervisor’s Signature

18

DATE: 22nd June - Monday
Do the quotation for Ar-Rasyidin Consultancy and Maybank Putrajaya. Do the LOA
and PI for Lunch Asien Direkt and room booking for SMK Setapak Indah.
DATE: 24th June – Tuesday

Do the quotation for Commerdotcom, Exxon Mobile Family Day, Family Day Hairul
Azmi, Family Day Danish, SK Felda Jegka 2, Lembaga Hasil Dalam Negeri Selangor,
Family Day Bank Rakyat Johor and Maktab Tentera Diraja.
DATE: 27th June - Monday

Prepare a quote for DHL Express and the UiTM Engineering Faculty. Perform LOAs
and Pis for Jurukur Perunding Services, Kolej Risda, Permintex, and FGV.
DATE: 28th July – Tuesday

Mayah Catering and SPRM Putrajaya will conduct inspections. Mr. Kuhan, KYP
Series 2, 3, and 4, please complete the LOA and PI for Family Day. SMK Seri Setapak
Indah Family Day, Tripzy Eazy, Mrs. Noran Family Day, Hi Tea SMK Pelindung, HI
Tea SMK Teluk Cempedak, and AdTec Melaka All prior files should be updated for
audit.
DATE: 29th June- Wednesday
Do the quotations for Dinner WASCO, Family Day Lembaga Hasil Dalam Negeri,
Mayah Catering, and FGV Holdings. Request a lodging voucher purchase from Jabatan
Imigresen Pahang, Dutarini, Pintas Utama, and Gas Processing Kerteh.

Supervisor’s Signature

19

DATE: 30th June - Thursday
Submit the UUM internship document for review by your supervisor. Pick up the in-
store request, such as an A4 paper bundle, pencils, and mineral bottles.
DATE: 1st July – Friday
Collect the room voucher and deliver it to the client’s address using consignment
notes.
DATE: 6th July - Wednesday
Prepare the quotes, LOA, PI, and lodging reservations for the approaching group
event.
DATE: 7th July – Thursday
Return the employee handbook, name badge, t-shirt, and reporting check to the Human
Resources Department.

Supervisor’s Signature

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EMPLOYER’S SUMMARY

In the future, Hafiz will need to learn more about upskilling, such as
communication and decision-making abilities. Furthermore, he is a
punctual employee that arrives at the workplace early and is also highly
diligent and willing to work in a team.

Date : 6 July 2022 Employer’s signature

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