Timor Digital 2032

Timor
Digital
2032

Timor
Digital
2032

Timor-Leste's Ten-Year Digital
and ICT Development Strategy
and Policy

Timor
Digital
2032

Led by TIC Timor:

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

CONTENTS

▪ Forewords 2-3

▪ The Prime-Minister of Timor-Leste 2

▪ Minister of the Presidency of the Council of Ministers 3

▪ TIC Timor Executive Director and President of the Board 3

▪ Objectives 4

▪ Vision 5

▪ Strategic Framework 6-19

▪ Strategic Framework – Strategic Digital Pillars 8-13

▪ Strategic Framework – Enabling Pillars 14-17

▪ Strategic Framework – Strategic Principles 18-19

▪ Strategic Goals 20-21

▪ Execution Framework 23-27

▪ Execution Framework – Governance Levels 24

▪ Execution Framework – Agencies and Working Groups Roles 25-26

▪ Execution Framework – Governance Assets 27

▪ Implementation Timeline 28-29

1

Timor
Digital
2032

FOREWORDS

The Prime-Minister of Timor-Leste

His Excellency, Taur Matan Ruak

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Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

Minister of the Presidency of the Council of Ministers

His Excellency, Fidelis Manuel Leite Magalhães

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TIC Timor Executive Director and President of the Board

Roberto Caetano De Sousa Vicente

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3

Timor
Digital
2032

OBJECTIVES

The Timor Digital 2032, results from the VIII Constitutional
Government of Timor-Leste Public Administration Reform
Program and is a Ten-Year Strategic Plan to develop the areas
of Digital and ICT in Timor-Leste with particular focus in
thematics that are critical for human and economic
development and for the government service delivery as are e-
governance/ digital government, inclusive economy, health,
education and agriculture.
The objective of the Ten-Year Strategic Plan is to give all a
common understanding to work together towards common and
clear goals and to develop coordination mechanisms which will
ensure the alignment with the Government of Timor-Leste
development priorities and the maximisation and value for
money of investments in Digital and ICT.

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

VISION

Government: Develop a government which is simple, easy and close to
people, where government is not only present on people’s phones and
computers but everywhere, at the Sucos, Schools and Clinics.
Society: Develop and achieve a society that can benefit and contribute to
the Digital Age, where our young people will in the future be able work
online, in Timor but also, without borders and to compete in a global
market, and the elderly, the people in rural areas, people living with
disability or the vulnerable are not excluded from government services or
from market, work and development opportunities.

5

STRATEGIC
FRAMEWORK

STRATEGIC DIGITAL PILLARS

Governance Inclusive Health Education
Economy

ENABLING PILLARS Legislation & Policy ICT Infrastr

Digital and ICT Skills

Timor
Digital
2032

Agriculture Focused Inclusion and STRATEGIC PRINCIPLES
Strategies Accessibility

Participation

Interoperability

Privacy

ructure Proximity and Affordability National Working Group for
Digital Transformation

7

Timor
Digital
2032

STRATEGIC DIGITAL
PILLARS

Governance

Inclusive
Economy

Agriculture Health

Focused Education
Strategies

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

▪ The Strategic Digital Pillars in the framework are the key elements of
the Timor-Leste's Ten-Year Digital and ICT Development Strategy and
Policy and will each have a focused strategy on how Digital and ICT can
help to develop and enhance the service delivery for each pillar.

▪ Each Strategic Digital Pillar will result in one focused strategic
document, which should be updated on a regular basis during the ten-
year strategy and address how the Strategic Principles will be ensured.

▪ During ten-year period, the government will also look at other areas for
which to develop focused strategies to maintain alignment with the
GoTL development priorities.

9

Timor
Digital
2032

Governance Vision: Achieve a government that is simple,
transparent, accessible to all, easy and closer to
people, where government is not only present on
people’s phones and computers but everywhere, at the
Sucos, Schools and Clinics and enables and fosters
participation in public policy.

▪ Leveraging on the use of digital and ICT, develop a focused strategic plan
which progressively digitises government services, streamlines and simplifies
citizens and business interactions with the government and modernizes public
sector service delivery, improves government Backoffice, effectiveness and
accountability and enables and fosters public participation on public policy.

▪ Establish One-Stop-Digital-Shops in all Sucos: Uma Digital to serve as a
government ServiceDesk and link citizens and local government to central
government, NGOs, markets and private sector stakeholders.

▪ Progressively digitize and centralize all government services and avail them to
the public in a single government portal and mobile application, including
government news, tenders, vacancies, public policy consultation. One-Stop-
Digital-Shop for all government matters.

▪ Apply the same look and feel to all government public facing digital services.
▪ Connect all government administration offices across the country.
▪ Establish an e-Governance Directorate at TIC Timor to support GoTL

Ministries in the Digital Transformation journey at working-level.

▪ Establish innovation teams in each ministry to work with TIC Timor e-
Government Directorate and leverage on Digital and ITC to improve service
delivery.

▪ Establish a Digital and ICT Competencies Training Centre to train Policy
makers and ICT technical staff.

▪ Establish a GovTech Innovation Lab to serve as a think-thank for all
governance matters, policy, systems and legislation with participation from
GoTL, Civil Society and the Private Sector.

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

Inclusive Vision: With the help of Digital and ICT, develop an hybrid
Economy economy, in which all people can benefit from, including people
living with any form of disability, minorities and people in rural
areas, all have enhanced and expanded access to markets with the
help of ICT and Digital.

▪ Develop a focused strategic plan for an Inclusive Digital Economy which provides access
to markets and supports women and men, the elderly, people in rural areas and people
living with any form of disability.

▪ Develop access to markets and local promotion by levering on the use of Digital and ICT.
▪ Develop a National e-Commerce Strategy.
▪ Leveraging on the Unique ID: Promote and continue to Implement mobile-payment and

mobile-money solutions..
▪ Implement a product promotion: Portal Merkado Bo’ot to promote products from rural

and last-mile areas.

Health Vision: Leveraging on Digital and ICT develop specific solutions to
improve the health service delivery quality and reach across Timor-
Leste

▪ Develop a focused strategy for the Health Sector: connect all government health care
providing facilities to the government ICT network

▪ Leveraging on Unique ID: implement Patient identification systems and clinical
records.

▪ Install Video-Conferencing and other systems at health providing facilities to enable
Tele Medicine, remote support and foster national and international collaboration.

11

Timor
Digital
2032

Education Vision: Leveraging on Digital and ICT develop
specific solutions to improve the education
delivery quality and reach across Timor-Leste

▪ Develop a focused strategy for Education aiming at using digital and ICT
in areas such as ICT school labs, online libraries, knowledge
repositories, and Educational Technology.

▪ Connect all the Government education facilities to the Government ICT
Network.

▪ Leveraging on Unique ID, implement Student records Information
Management Systems and Academic Management Systems to all
education levels.

Agriculture Vision: Leveraging on Digital and ICT develop
specific solutions to improve support the
agriculture sector in production and access to
markets across Timor-Leste

▪ Develop a focused strategy for Agriculture leveraging the use of Digital
and ICT for production, monitoring and access to markets.

▪ Access to national and international markets: Merkado Bo’ot.
▪ E-Agriculture tools to improve monitoring and production.

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

Focused Vision: Leveraging on Digital and ICT progressively develop
Strategies further focused strategies to maintain alignment with GoTL
development priorities.

▪ As with Health, Economy, Education and Agriculture, progressively develop focused
strategies for other sectors aligned with the Government’s priority development areas.

13

Timor
Digital
2032

ENABLING PILLARS

Digital and ICT National Working
Skills Group for Digital
Transformation

Proximity and
Affordability

Legislation & ICT
Policy Infrastructure

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

The Enabling Pillars are important aspects to ensure a more effective and
efficient delivery of the strategy. These will be object of several masterplans
and roadmaps with the objective to progressively develop the five enabling
pillars along the ten-years.

15

Timor
Digital
2032

ICT Create a centralised approach to Government matters that are
Infrastructure central to Digital and ICT: such as the ICT Infrastructure and
Systems, the Digital Government development and decision,
the Government Cybersecurity and the ICT Budget process.

▪ Apply one-government ICT approach and fully centralise government ICT and

complete the government ICT centralization in TIC Timor for all of government
network, datacentres, system administration, email and corporate applications,
systems and applications development, and cybersecurity. Centralized
Government Budget for ICT and Digital related projects, with TIC has an
authority to approve tenders and contracts.

▪ Progressively upgrade the government ICT infrastructure, Datacentres,

Systems and Network.

▪ Centralise the ICT Budget process to ensure alignment of initiatives.
▪ Fully establish Digital Identification Systems and register the entire population
▪ Enhance national broadband networks and Invest in improving the quality and

cost of Internet connection with initiatives such as submarine cables and
developing an Internet Exchange.

▪ Invest and incentivize the investment from Telecommunication Operators in

last-mile connectivity,

▪ Government connection to reach all Sucos, schools and health providing

facilities.

National The National Working Group for Digital Transformation is the
Working Group key enabler for Digital transformation, as it will ensure
alignment between the Government, Citizens and the Private
for Digital Sector as well as high-level coordination and will provide a
Transformation forum to solve any blockages to Digital Transformation.

▪ Establish a Policy-Level National Working Group for Digital Transformation
led by PCM and as members the Ministers for key ministries, representatives of
Civil Society, Religious Confessions and the Private Sector..

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

Proximity and Develop a Government, with the help of Digital and ICT, that is close to people,
Affordability everywhere, in their phones and computers but also in Schools, Clinics and
Sucos. Develop mechanisms to increase the affordability of data by citizens.

▪ Implement several mechanisms aiming at improving physical proximity and affordability for

citizens and businesses: Portal and applications free or low-cost data access.

▪ Presence across several mediums, local digital-hubs at each Suco with Uma Digital: One-stop-

shop and ServiceDesk for Digital access for Government Services and link to NGO’s and
markets.

▪ Centralized Government Portal and Centralized Government Services approach.

Applications with explanation videos for accessibility.

Legislation and Develop legislation enabling digital transformation while ensuring that the
Policy principles of privacy and protection of citizens are taken into consideration when
undertaking Timor-Leste Digital Transformation Journey.

▪ Continue developing enabling legislation and policies such as: DPP Law (in progress),

Cybercrime Law (in progress), E-Commerce Law (in progress), Intellectual Property Code (in
progress), UID Decree-Law (in progress). And Data Sharing Policies and Agreements between
ministries.

Digital and ICT Build a society that is not only ready for the Digital age but is able to benefit and
Skills contribute to it and to drive and sustain digital transformation.

▪ Partnering with universities, development partners and others, establish a Digital and ICT

Competencies Training Centre to train Policy makers and ICT technical staff a organize
training programs and fellowships for policy makers, ICT technical staff and citizens to gain
the right digital and ICT skills needed to create and foster a Digitally enabled environment.

▪ Equip citizens with digital and ICT skills to be able to enjoy the benefits and contribute to a

digital Timor-Leste and a digital society. Update the curriculums in Schools and Universities.

▪ Equip TIC Timor technical teams with skills in digital advisory, software and systems development,

cybersecurity, datacentre and cloud management and computer networking to be able to foster
and support the digitisation of Timor-Leste Government.

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Timor
Digital
2032

STRATEGIC
PRINCIPLES

Inclusion and
Accessibility

Participation

Interoperability

Privacy

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

The Strategic Principles are principles to take into consideration in all
government plans in what regards to Digital Development and each plan
should address how the principles will be ensured when applicable.

Inclusion and Accessibility
▪ All government strategic plans, roadmaps, masterplans and initiatives should address the

principle on Inclusion and Accessibility.
▪ All plans must include details on how the Inclusion and Accessibility will be taken into

consideration and ensured.

Participation
▪ All government strategic plans, roadmaps, masterplans and initiatives should address the

principle of Participation.
▪ All plans must include details on how participation will be enabled and fostered.

Interoperability
▪ All government strategic plans, roadmaps, masterplans and initiatives should address the

principle of Inter-Operability between government systems in order to ensure de-
duplication of processes, required documents and inputs from citizens and businesses.
▪ All plans must include details on how inter-operability requirements.

Privacy
▪ All government strategic plans, roadmaps, masterplans and initiatives should address the

principle of data privacy when applicable.
▪ All plans must include details on how privacy is considered and will be ensured.

19

STRATEGIC
GOALS

▪ Goal 1 – Establish a Policy-Level National Working Group for Digital Transformation led by
PCM and as members the Ministers for key ministries, representatives of Civil Society,
Religious Confessions and the Private Sector.

▪ Goal 2 – Develop Digital Sectorial Strategies for Governance, Inclusive Economy, Education,
Health and Agriculture.

▪ Goal 3 – Progressively develop additional focused strategies in alignment with the
Government of Timor-Leste Development Priorities, such as inclusion, youth employment,
climate change, justice, tourism and fisheries.

▪ Goal 4 – Establish an e-Government Directorate at TIC Timor to support GoTL Ministries in
the Digital Transformation journey at working-level.

▪ Goal 5 – Establish innovation teams in each ministry to work with TIC Timor e-Government
Directorate and leverage on Digital and ITC to improve service delivery.

▪ Goal 6 – Establish a Digital and ICT Competencies Training Centre to train Policy makers and
ICT technical staff.

▪ Goal 7 – In partnership with the United Nations University eGOV, United Nations Agencies,
Development Banks, Bilateral Partners and other stakeholders, establish a GovTech Innovation
Lab to serve as a think-thank for all governance matters, policy, systems and legislation.

▪ Goal 8 – Fully centralise government ICT and complete the government ICT centralization in
TIC Timor for all of government network, datacentres, system administration, email and
corporate applications, systems and applications development, and cybersecurity.

▪ Goal 9 – Centralise the ICT budget process to ensure alignment of initiatives.
▪ Goal 10 – Progressively digitize and centralize all government services and avail them to the

public in a single government portal and mobile application, including government news,
tenders, vacancies, government spending, public policy consultation. One-Stop-Digital-Shop
for all government matters.

Timor
Digital
2032

▪ Goal 11 – Apply the same look and feel to all government public facing digital services.
▪ Goal 12 – Establish One-Stop-Digital-Shops in all Sucos: Uma Digital, to serve as a

government ServiceDesk and to link citizens, public servants and local government to central
government, NGOs, markets and private sector stakeholders.
▪ Goal 13 – Enhance national broadband networks and Invest in improving the quality and cost
of Internet connection
▪ Goal 14 – Progressively upgrade the government ICT infrastructure, Datacentres, Systems and
Network.
▪ Goal 15 – Connect all government administration offices to the government network.
▪ Goal 16 – Connect all education and all health providing facilities to the government network.
▪ Goal 17 – Update education curriculums for all levels to include contact and develop digital
and ICT skills for all education levels, starting at pre-school.
▪ Goal 18 – Fully establish Digital Identification Systems and register the entire population.
▪ Goal 19 – Leveraging on the UID Implement patient identification management and clinical
records systems, academic management and student registration systems.
▪ Goal 20 – Implement a product promotion portal: Portal Merkado Bo’ot to promote products
from rural and last-mile areas to national and international markets.
▪ Goal 21 – Develop a National e-Commerce Strategy.
▪ Goal 22 – Leveraging on the Unique ID: Promote and continue to Implement mobile-payment
and mobile-money solutions.
▪ Goal 23 – Merge TIC Timor I.P. with DNIC (the Directorate National of Information and
Communication Technology) from MTC in a new Ministry.

21

EXECUTION
FRAMEWORK

GOVERNANCE GOVERNMENT AGENCIES AND WORKING GROUPS
LEVELS
National Working
Group for Digital
Transformation

STRATEGY TIC Timor
ADVISORY AND COORDINATION
IMPLEMENTATION TIC Timor – e-
Governance
Directorate

Digital Civil Society Private Sector
Innovation

teams

Government
Agencies

Timor
Digital
2032

ASSETS The Execution framework

Timor Digital 2032 – Timor-Leste's Ten- is composed of three

Year Digital and ICT Development Strategy Governance Levels from

Focused Strategies Policy Making and

Masterplans and Roadmaps Strategy to Working Level:

Strategy, Advisory and

Coordination and

Implementation.

The figure shows which

Portfolios, Programs and Projects Government Agencies and

working groups act in

each level and which

Initiatives assets are the

Deliverables: Digital and ICT Assets, responsibility of different
Legislation, Policies
levels, agencies and

Development working groups.
Partners

23

Timor
Digital
2032

GOVERNANCE LEVELS

Strategy Level

▪ The Strategy Governance Level will be composed of the National
Working Group for Digital Transformation and TIC Timor, both will be
responsible for managing the Timor Digital 2032 Strategy, for
establishing strategic guidance and for the development of focused
strategies aligned with the GoTL priority areas.

Advisory and Coordination Level

▪ The Advisory and Coordination Governance Level will be composed
by TIC Timor and its e-Governance Directorate which will work with
Government Agencies, Civil Society and the private sector in
advocating for the use of Digital and Information and
Communication Technologies to improve governance and service
delivery and progressively streamline and simplify government
interaction with citizens, business and intra-government.

▪ The Advisory and Coordination Governance Level will be responsible
for developing and managing Masterplans and Roadmaps, Portfolios
of Programs and Projects and Initiatives to achieve strategic pillars
and focused strategies through tangible deliverables such as Digital
and ICT Assets, Legislation and Policies.

Implementation Level

▪ The Implementation Governance Level, will be composed by TIC
Timor, MTC, TIC Timor Digital Advisory Directorate, Government
Agencies, Civil Society and the Private Sector and will be responsible
for the management of Digital and ICT Assets, Legislation, Policies.

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

AGENCIES AND WORKING GROUPS ROLES

1 - National Working Group for Digital Transformation 25

▪ Chaired by PCM and comprised of ministers or designated representatives from key
ministries, heads of government agencies and representatives from civil society,
religious confessions and the private sector as consultative members.

▪ Proposed GoTL Members: Presidency of the Council of Ministers, Ministry of
Communications and Transport, TIC Timor IP, Central Bank of Timor-Leste, Ministry
of Finance, Ministry of Education, Youth and Sports; Ministry for Higher Education,
Science and Culture; Ministry of Health, Ministry of State Administration, Ministry of
Agriculture and Fisheries, Ministry of Tourism Trade and Industry.

▪ Be the custodian of the Timor Digital 2032 and act as the Government CDO (Chief
Digital Officer),

▪ Act as the strategic decision board for national digital transformation matters,

▪ Ensure cross-agency coordination and alignment of initiatives in digital
transformation with the strategic pillars, strategic principles and enabling pillars,

▪ Ensure the alignment of development partners’ initiatives in digital transformation
with the strategic pillars, strategic principles and enabling pillars,

▪ Enforce on-going simplification of the Government business processes and the
Government’s interaction with Citizens and the Private Sector,

▪ Develop and apply continual service improvement strategies to government
services, progressively align and monitor alignment with the Government
development priorities,

▪ Prioritise the development of additional sectorial strategies,

▪ Coordinate the development of implementation roadmaps, masterplans and
portfolios of initiatives aiming at delivering the strategic pillars,

▪ Ensure ongoing revision and publication of the Timor Digital 2032 Strategy and
Policy when needed,

▪ Foster collaboration and institute peer pressure.

Timor
Digital
2032

2 - TIC Timor

TIC Timor is the lead agency for Digital and ICT in what relates to the
Government of Timor-Leste Government to Government, Government
to Citizens and Government to Businesses.

3 - TIC Timor – e-Governance Directorate

TIC Timor will establish an e-Governance Directorate , responsible for
working closely with all the Government Agencies to help leverage on
Digital and ICT use to improve GoTL Service Delivery.

4 - Government Agencies

Government Agencies role is to work with TIC and stakeholders to
continuously leverage on the use of Digital and ICT to improve its service
delivery to citizens, business and other government agencies.

5 - Government Agencies – Digital Innovation Teams

Each government agency will avail a team from the current structure to
be dedicated at Digital Innovation and to work with TIC Timor e-
Governance Directorate.

6 - Civil Society

The civil society representative role is to represent Timor-Leste citizens’
and ensure the Timor Digital 2032 is aligned with their needs. Civil
Society is a consultative member.

7 - Private Sector

The role of the private sector representation is to represent Timor-Leste
citizens and ensure the Timor Digital 2032 is aligned with their needs.
The Private Sector is a consultative member.

Timor-Leste's Ten-Year Digital and ICT
Development Strategy and Policy

GOVERNANCE ASSETS

Timor Digital 2032 Governing Strategy and Policy

Main governing document, all focused strategies should be developed and maintain
alignment with the framework and its strategic pillars and strategic principles.

Focused Strategies

Focused sectorial strategic plans aligned with government development and reform
priorities.

Masterplans and Roadmaps

Breakdowns of focused strategies into high-level portfolios and paths to follow and high-level
budget estimative.

Portfolios, Programs and Projects

Detailed, actionable and initiative-delivery-oriented portfolios of programs and projects
with technical specifications and detailed budget costs.

Initiatives

Tangible deliverables: Digital and ICT assets such as applications, websites, datacentres,
systems and networks and legislation and policies.

27

IMPLEMENTATION TIMELINE

2022 2023 2024 2

G1 – Establish the National Working Group
G2 – Develop Strategies for all Strategic Digital Pillars
G3 – Develop additional focused strategies
G4 – Establish the e-Gov Directorate
G5 – Establish innovation Teams
G6 – Establish a Digital and ICT Competencies Centre
G7 – Establish a GovTech Innovation Lab
G8 – Fully centralise the Government ICT
G9 – Centralise ICT spending
G10 – Digitize all Government Services
G11 – Apply same look and feel to Gov Digital Services
G12 – Establish Uma Digital in all Sucos
G13 – Enhance national broadband networks
G14 – Upgrade the Government ICT Infrastructure
G15 – Connect all government administration
G16 – Connect all schools and health facilities
G17 – Update education curriculums
G18 – Fully establish the Digital ID
G19 – Implement systems for education and health
G20 – Portal Mekado Bo’ot
G21 – Develop a National e-Commerce Strategy
G22 – Mobile-payment and mobile-money solutions
G23 – Establish TIC Timor as a new Ministry

Timor
Digital
2032

2025 2026 2027 2028 2029 2030 2031

29

Governance

Inclusive
Economy

Agriculture Health Privacy

Interoperability Education

Timor
Digital
2032

Legislation &
Policy

Participation National
Working Group

for Digital
Transformation

Inclusion and Digital and ICT
Accessibility Skills

ICT Proximity and
Infrastructure Affordability

Timor
Digital
2032