Q2 Newsletter_Final_1

TICKETTHE BIG
Quarterly newsletter from Amadeus Labs.
For internal circulation only.

Dear Colleague, In this issue

The past few months have just flown by at Amadeus Labs! 04/
We have covered new ground this year, with the
organisation soaring to new heights. We are proud to NEWS FROM THE BASE
present the latest edition of The Big Ticket newsletter, Updates from Amadeus Global
for you to catch up on all the latest updates and and everything that has been
developments during the previous quarter. happening around the world

We have had some fantastic successes. The APT team 06/
embarked on a landmark collaborative effort with UFIS
Singapore. The e-Retail DX project went live for several COMMITTED TO EXCELLENCE
global airlines with new user interface features. Our leaders share their divisional
The CheckMyTrip app was published in stores with Android and functional updates
wear integrated. The AQG Hackathon was a fun event
which culminated in a small gesture to the society as well. 27/

As for the people at Amadeus, the family just keeps AWARDS & ACCOLADES
getting bigger! We welcomed a new batch of freshers who Some of our most recent wins
went through a rigorous 8-week fresher programme. At and recognitions
the recent Code Gladiators 2015 contest, our team was
placed an impressive 5th among 82 corporates across the 31/
nation.
EVENTS ROUND-UP
We gave this action-packed quarter a fitting finale at Summary of note-worthy events
Malhaar 2015, our third anniversary celebrations. It was at Amadeus Labs
an unforgettable day full of zest and enthusiasm, and was
packed with fun games, entertaining performances and
some great food. A big thank you to every one who joined
us and made the event a big success!

As an employee-driven organisation, we felt that we took
some great steps this quarter to come together as a team.
The future of Amadeus Labs definitely looks more exciting
than ever!

Mani Ganeshan Shalini Nair
Associate Vice President, Senior Director - HR,
Amadeus Labs Communications & Branding
and Facilities, Amadeus Labs

Travel

is the only thing
you buy that

makes you richer.

Page 03 | THE BIG TICKET

NEWS FROM THE BASE

Amadeus further expands customised and flexible passenger management experts join Foundation, defines the six
its Airport IT business in processing to Avinor’s airports Amadeus, the airline has now ‘traveller tribes’ or segments that
North America with the nationwide, initially in eight airports completed its migration to will emerge by the end of the next
acquisition of AirIT and leading up to a total of 46. Amadeus Altéa Revenue decade. Findings are based on
Management Suite. The migration interviews with leading
Amadeus’ Airport IT business has Read the full story here lays the foundation for the most futurologists, travel industry
firmly established itself in the accurate and intelligent pricing of experts and travellers from across
North American region with the Supporting UNICEF when airline packages and offers. the world.
acquisition of AirIT, previously booking flights with
wholly-owned by Fraport AG. Norwegian Read the full story here Read the full story here
It is the second acquisition of
well-established airport industry Norwegian, UNICEF, and Amadeus Amadeus and
players for Amadeus in the past extend their long-term cooperation Hutchison-Priceline
15 months. with each other through a global Travel sign strategic
agreement for all three together for partnership
Read the full story here the first time. The new agreement
enables Norwegian’s passengers to Amadeus and Hutchison-Priceline
The Avinor Group in donate funds to UNICEF’s work for (Travel) Ltd. have announced the
Norway moves its children all over the world, when signing of a strategic agreement
46 airports to the customers purchase their flight that marks the 9th anniversary of
Amadeus Cloud tickets online, through an Amadeus collaboration between the two
donation engine. companies.
Airports are facing numerous
business challenges, which include Read the full story here Read the full story here
increasing passenger traffic.
Today, The Avinor Group, operating SAS migrates to New study reveals how
46 airports in Norway with over Amadeus Altéa Revenue and why we will travel by
50 million travellers, has signed an Management Suite 2030
agreement with Amadeus to adopt
its cloud-based Airport Common Following a strategic partnership Report commissioned by Amadeus
Use Service (ACUS) platform. The established in 2013 that saw SAS’ and written by global consumer
solution will offer cost-effective, highly experienced revenue trends consultancy, The Future

Page 04 | THE BIG TICKET

Did You Know

that Qambo Bamda Airport in Tibet
has the longest publicly used runway
in the world? The tarmac for
take-off stretches a
whopping 5.5 km.

Page 05 | THE BIG TICKET

COMMITTED TO EXCELLENCE

R&D

The road to success is paved
with many milestones

Page 06 | THE BIG TICKET We proudly present all the achievements and stories
from our divisions during the previous quarter.

Some of our achievements

NBU: APT & ORI CPH Airport project landed Interface to feed real-time
flight changes
I am delighted to share news and updates with you from Airport IT APT recently won the full solution
(APT) over the last quarter. In this edition, we bring you wins, project for the Copenhagen (CPH) Airport. An interface has been created to feed
releases, collaboration updates and many more interesting stories. The next big focus is on a project real-time flight changes from Altea DCS
Happy reading! code-named 'Phoenix'. The plan is to into APT applications via AODB. It is a
have a two-stage progressive delivery significant achievement that improves
- Ananth in Q4 2015 and Q4 2016. the quality of airport applications.

Page 07 | THE BIG TICKET Next steps for Perth Airport Collaboration with UFIS,
Singapore
Post the Perth Airport Win, cross-site
teams have been set up to enable the A landmark collaboration with UFIS
delivery of the commitment by Q1 2016. Singapore, currently has over 20 people
in Bangalore working on multiple
AMG 2.0 goes live products under UFIS. The following are
the project activities:
The second release of the Airport
Manager (AMG) application went live First successful cut-over of Aircra
in CPH on May 15. Interior Cleaning (AIC) to Singapore
Airport (SATS) customers
ART Project takes off
Transfer of ownership of a UFIS
The Airport Reporting (ART) Project is the product (Connection Manager), with
first project ever in Amadeus to use the Bangalore nominated as first point
Jasper Server. A close collaboration of contact for EK customers
between the R&D (including the
development, PRS and application Development of Staff Portal, a UFIS
management teams) and GOps teams product, scheduled for July release
has helped in setting up of this
environment in GOps.

Some of our achievements

Southwest domestic content e-Sitef link successfully
integration into AeTM deployed

A comprehensive feasibility study has The Bangalore Payment Team
been completed for integrating the successfully developed and delivered
Southwest domestic content into e-Sitef link, as a part of B2W
Amadeus e-Travel Management (AeTM) (sub-marino) cut-over. e-Sitef is a
using LC2A. The development was payment gateway that is capable
showcased in the Global Business Travel of processing credit card transactions.
Association (GBTA) event in July 2015.
Six CRs completed for AiMO
First-level integration of reporting app
mVolution Parser completed
Six CRs have been delivered in production
The first-level integration of the including the graphical dashboard, which
mVolution Parser into the Amadeus Mail has transformed the Amadeus Integrated
Parsing solution has been completed and Mid Office (AIMO) Reporting application
it is planned to hit production in week 25. into a solution that is on par with any
BI solution. The PoC has been completed
PNR queues handed over to for one AIMO Report on TI Platform using
GOps System Booking Reference (SBR) feed on
HDFS.
PNR queues Open Back End (OBE)
RDM application on L2 systems has been
handed over to Global Operations (GOps),
It gives me immense pleasure to share with you our achievements Erding. The entire OBE application setup
over the past few months. A lot has happened in the last quarter. was driven by the Bangalore team for
Read on to get a synopsis of our content integration plans, the first time ever.
deliveries and many more interesting updates. Stay tuned for
more from RDM in the coming quarters!

- Sunil

Page 08 | THE BIG TICKET

Some of our achievements

SEE Open API Platform launched Complex event processing

It has truly been a gratifying quarter. We launched an Open API An Open API Platform was launched on The Middleware Team is currently
Platform, and also enhanced the Middleware Platform to host Altea May 12 that enables application evaluating various architectural
Services in a non-JAPI way. Keep reading for a deep-dive into these developers to create insightful apps. components that need to be integrated
topics and many more interesting updates. Cheers! The goal is to utilise this ‘app culture’ to to the Middleware Platform to facilitate
revolutionise travel. We have currently complex event processing.
- Amit enabled core services around flight
status, schedule and seat map through Air Canada systems revamped
Page 9 | THE BIG TICKET this platform, and we are currently
working with Lu hansa to explore The existing access layer has been
additional features for in-flight revamped to reduce integration effort
entertainment and lounges. for new systems.

LH SBRRES migration Cathay Pacific's website goes
completed live

The SBRRES Migration was successfully The New Asia Miles Award Redemption
completed from 7.1 to 12.1 on April 29. website was launched on May 20 and
9,138 redemption bookings have been
Altea FM successfully deployed made as of date. Also, a new proposal
has been made to CX for a responsive
The Middleware Platform has been web design.
enhanced to host Altea WBS. Henceforth,
this platform can host Altea Services in a Air China, China Southern and
non-JAPI way. Also, the baseline Altea FM Hainan airlines
Web services have been successfully
deployed on the Middleware TST Work is in progress for the responsive
Platform. design overhaul and full DoT (AA)
compliance. The release schedule
Middleware platform upgraded is planned for 2015 end or early 2016.

DB migration to a new platform (one of
the key milestones of the HW SW Refresh
Project) was successfully completed on
June 27.

Some of our achievements

e-Retail DX project goes live Altéa Inventory GUI improved

Bulgaria Air (FB), Iceland Air (FI), Kenya The Bangalore Integration Team has
Air (KQ) and Royal Brunei (BI) went live launched Release 8.0, a major version of
with new User Interface (UI) features. Altéa Inventory Graphical User Interface
(GUI), to 120 airlines, including AF, LH, BA,
ITR-EMD document SWA (DOM) and KE.
customisations complete
Pilot phase of AAF completed
Amadeus Media Solution features and
several customisations have been added The pilot phase of the Amadeus
to the combined ITR-EMD document, Automation Framework (AAF), built atop
which is now available in production. the UFT and fully integrated with ALM,
With this, passengers can now carry has been completed successfully. AAF is
a single document that includes both now in action for airline-specific tests in
ticket and service information. CM and FM areas.

Revenue accounting UETTR successfully migrated
streamlined
Unused Electronic Ticket Tracking Report
With the recent cut-overs of South (UETTR) functionality has been migrated
African Airways and Seaport, the from Coupon Database (CDB) to Coupon
Bangalore Revenue Accounting Team has Historical Database (CDH), providing
more than doubled the number of Amadeus Travel Agents with a reporting
interline bills processed every week. tool to automate tracking, and also
process ETKTs and EMDs that are
identified as unused.

AIR

Dear colleagues, it was indeed an eventful Q2, and also
a thoroughly rewarding one. With critical deliveries of projects like
e-Retail DX, Revenue Accounting, JAL and SWA, the year so far has
been bringing new challenges every day. Please read below for key
deliveries we were involved in. Thanks to all of you for your
contribution!

- Navin

Page 10 | THE BIG TICKET

Some of our achievements

SSP, NBU – Hotel, Rail and BI SSP Quality Assurance tests NBU - Hotels
kicked off
Hello everyone! I have the pleasure of bringing you news and Customer programmes First production
updates from the last quarter. I invite you to browse through our developed successfully QA was kicked off in SSP in booking done for B2W
updates on customer programmes and other interesting stories, June which included key
and gain insights into our significant SSP-NBU achievements and The SSP Team is actively activities on the The first production booking
successes. Happy reading! engaged in developing 'follow-the-sun' model for (for hotels) has been done for
front-office services for Japan market release testing and B2W. 2800 CR properties have
- Ashok Airlines and Southwest Airlines. AirShopper testing for AeRE been migrated to B2W and are
The Business Analyst Team is and ARD web-related being progressively unlocked.
Page 11 | THE BIG TICKET driving Fare Interface enhancements. Through Amadeus, B2W has
certification activities for fare increased traffic (100%) for
migrations in APAC – JAL and NBU - Travel Americanas and Submarino.
WTS Travel based in Japan.
We are also actively involved Intelligence (TI) NBU – Rail
in Lu hansa’s RFP response Booking analysis
and China Airlines’ domestic MTR (a Hong
pre-sales activities. The team is closely working Kong-based train
on the upcoming cutover of service) to run 90
Pre-shopping quality booking analysis to ANA, trains per week
monitoring goes live scheduled to be completed by
August 1, 2015. This will be the The requirements have an
Quality monitoring of first major release from TI. aggressive “go live” date of
pre-shopping products for November 2015 followed by a
customers including Unister Project NexTi: Data second release in April 2016.
and Odigeo, went live in June. Nexus migrated to TI To support this, enhancements
This enables the SSP team to Engine are being done for rail OBE and
closely monitor shopping KPIs SELC front-end for e-ticketing,
such as Findability for OLTA This is the first major seat merchandising, corporate
customers. Instant Master cross-divisional project for TI fares, special supplements,
Pricer, activated for the and also for ALB. One scrum cancellation policy and
Massive Computation Quality team with members both from purchase conditions, in the first
Monitoring Tool, helps us bring NBU-TI and AIR are working on drop. The Scrum Team formed
on board more customers on building the Data Nexus on a to support the project has
the Massive Computation new technology platform. completed its first sprint in July
Quality Monitoring Tool Suite. Finnair is our driving partner. and a few enhancements have
already been delivered.

Some of our achievements

Updates from Merci New customers – AeRT, across channels (Android, iOS,
Travel Security and mobile, Web and desktop)
Over 25 airline customers Master Card – are under
and 40,000 Passenger User Acceptance Test Completed automation
Name Records (PNRs) (UAT) Validation of sanity tests for over 20
per month customers of Merci products
AeTM Mobile
First Merci Check-in (MCI) Completed automation of
customer went live Amadeus e-Travel over 70% of non-regression
Management (AeTM) tests for MCI
Prototyped Apple Watch, Mobile, was launched in
Android Wear and Widget the Windows App Store, Reduced non-regression test
applications on Merci and becoming the first cycle time through
MCI mobile application by automation
Amadeus Labs to be
A study on Mobile UI available on the three Completed Crowdsourced
technologies was presented main operating systems Beta Testing with external
to the Architecture Board by - iOS, Android and agency for CheckMyTrip to
the Framework (FRM) Team Windows. The migration improve the overall quality
(the new UI project of AeTM Mobile to GIT/ (this will be initiated for all
is expected to refine Stash environment is MCC products)
the Merci and MCI UX) underway
Initiated performance tests
Stories from MCC RDM News from MCC QA for mobile applications
Team
MCC CheckMyTrip
Improved adherence to
I am very proud of our achievements over the last quarter and Published the app in QA transformation across
equally delighted to share news and updates from MCC with you. stores with Android MCC
In this edition, we bring you news on Merci, Apple Watch, wear integrated
CheckMyTrip and AeTM Mobile. Keep reading to learn more. Successfully completed
Cheers! Facebook login is now non-regression automation
integrated with app and of CheckMyTrip products
- Naveen is scheduled to be
published in July
Page 12 | THE BIG TICKET

Some of our achievements

AQG The Agile Meetup projects/products identified in JCP PaaS, a tool developed
the scope of the PCI audit, of for automatic deployment
Hi folks. This has been an action-packed quarter with several The Agile Meetup provided which 22 project teams were of JCP test platforms, has
achievements and important milestones. With the ramp up on TPF a platform to know and interact interviewed. Seven projects been rolled into production,
Deco nearing completion, including our first delivery to production, with other Agile experts, went through the offline bringing down the platform
PCI DSS audits, and so on, it has been really exciting. We also practitioners and enthusiasts. assessment, and the Best deployment time
established a much better contact with our colleagues in Sydney. It included the following events: Awareness Award was given
My personal favorite was a recent event where we joined hands to the SEE-DDS Competency Over 350 servers are now
for a hackathon, a lab-wide fun event which culminated with a Agile Clinic: It provided an Centre. The audit outcome is running on the Bangalore
small gesture to the society as well. opportunity to meet expected to be published VIP Infrastructure, including
experienced Agile in September 2015 those for Big Data
- Venky Practitioners who addressed processing. The team has
the concerns of participants QLM Updates also introduced Red Hat
Page 13 | THE BIG TICKET Virtualisation
Agile Pecha Kucha: The The QLM Team continues
event introduced everyone to contribute toward Client-side performance
to a new style of automation of activities and measures and validations
presentation (the 20 x 20 increasing the touch points, have been initiated by the
format) covering the local as well as Performance Team
the APAC regions.
Agile Quiz: The quiz The following are the key The ATC Team has started
consisted of an online highlights in Q2: reaching out to account
preliminary test followed managers to provide
by a live quiz with the top The new version of the increased value to
four teams testing tool by the TTS customers
Team has been released,
PCI DSS Bangalore Site the highlight being the new The AQG Open House was
Certification Audit Eclipse Plugin conducted to increase the
interaction and
The external auditing company, The JCP Competency communication within the
SRC Security Research & Centre, which was initiated development community in
Consulting GmbH, performed in January, now completely Bangalore
the PCI DSS Bangalore Site owns the support activity
Certification Audit from June 8
to 11, 2015. We had 29

AQG-SCS

TPF Deco for Office Profiles:
100% office profile display
traffic (cryptic entry PVA)
has been successfully
migrated from TPF to RFD
(in production)
Processed more than
50,000 transactions per day
on RFD without generating
any incident

AQG-DUI

TPF Deco for Referential
data and Print: Bangalore
completed an aggressive
ramp up of about 38 people
(Dev, PDEF and QA) who
were part of various
packages in TPF and MVS.
The teams are fully
functional, and are working
on key REF data packages
including canned messages
(in PDT)

Page 14 | THE BIG TICKET

SHAPING THE FUTURE

Global Operations

Taking it to the next level

Updates and developments from the GOps team

Page 15 | THE BIG TICKET

Some of our achievements

GOps GOps re-organisation Ramp-up of OPS Bangalore
teams
Greetings! I take pleasure in sharing with you our achievements and Post the announcement of a
updates over the last quarter. Our main focus is on ‘recruitment and comprehensive review, the Global Q2 witnessed several OPS recruitments,
ramp up’ as we execute the GOps location strategy, with Bangalore Operations (GOps) Team worked together new hires, on-boarding processes and
as the centre of attention. against challenges that were very knowledge training sessions from OPS
different from those encountered in the global teams. We hired implementation
- Ranaj past. They included: planners, supply chain specialists and
automation engineers as part of data
Page 16 | THE BIG TICKET A rapidly changing technology centre functions. It was a huge challenge
environment for recruitment teams due to the
diversity of positions.
Ever-increasing demands from our
business-line stakeholders Leap Second

Effective April 1, a new Leap second generally tends to be highly
structure is in place, and we disruptive. However, we had a smooth
are in the process of: and seamless transition and our
infrastructure remained intact on the
Creating a smooth alignment within night of June 30, thereby confirming that
new multi-functional teams we successfully passed the leap second
test. Intense collaboration, innovation and
Empowering team members engagement across Amadeus (especially
GOps and R&D) paved the way for this
Transitioning to a full end-to-end major success.
accountability process
Road Map
Enhancing automation
Several key mission-critical deliverables
Scaling up standardisation and such as Airport IT Application
virtualisation to the next level Management, Application Automation,
Pega COE, Information Security and
This is a great opportunity to Lu hansa Middleware Application
showcase our expertise in tackling Management are being planned. We
major challenges continue to build teams to provide
support to GOps Erding and also global
R&D.

The world is a book,

and those who don't travel
read only one page.

- St. Augustine

Page 1207 | THE BIG TICKET

DRIVEN BY PASSION

Corporate Functions

The journey of a thousand Here are all the stories from the Corporate Functions.
miles begins here

Page 18 | THE BIG TICKET

Human Resources

industry professionals both which was strongly suggested Internal Trainers Convention
technically and behaviorally. by our mentors, who have was organised for employees
The programme has a showed great support to the who spiritedly and generously
curriculum balancing theory GET fresher programme. They shared their knowledge and
and practice with workshops. have provided tremendous subject matter expertise with
value by revisiting the entire colleagues.
When a fresher joins Amadeus, fresher programme and
they are first put into a "mix" helping to finalise its content. Listed below is a snapshot of
training, which includes the the L&D Training numbers
basic working principles of Internal trainer forum (2014) that were achieved with
commonly used technology the help of our internal
(Java, C2C , Domain). The A high level of specific human trainers.
batch is then divided into capacity is essential for any
different technology groups organisation to achieve its Internal Trainings
of Java, C++, QA & BA. Each objectives, but it is hard for
Learning & Development group is then provided with departments within Total number of 19063
training on the specialised organisations to spare time for hours in trainings 193
GET batch VI skill based on the groups they thorough analysis and planned conducted by
belong to. human resource development. internal trainers
We have a consistently structured end-to-end programme executed Although L&D may play a key
by Amadeus to formally induct campus recruits into the organisation. We have successfully role in organisational changes Total number of
Our fresher training programmes are driven by the single goal of completed V batches and are required for future success, sessions by internal
helping our new recruits become not just job ready but organisation currently running batch VI. We o en, there may not be trainers
ready. The eight week long programme will shape them as complete have on-boarded 46 freshers sufficient resources to actually
for Batch VI from various implement desired Percentage of 45%
Page 19 | THE BIG TICKET colleges in different locations. programmes. Hence, internal internal trainings
The training began on July 16 employees play a vital role in conducted
and the freshers will be on being mentors, consultants and
floor on September 11. advisors for a lot of training
interventions.
One change that we
implemented in this batch, was As the number of internal
to divide the Java freshers into trainers has increased to more
JCP and non-JCP sessions, than 100, the Amadeus Labs

The convention was organised on April 6, 2015. In addition to a
sumptuous lunch, trainers were presented with certificates of
recognition for their commendable efforts in conducting interactive
training sessions for their colleagues.

The L&D Team with Amadeus Labs Internal Trainers

Page 20 | THE BIG TICKET

Highlights Code Gladiators 2015

The project is on schedule Code Gladiators 2015 was one of the biggest tech contests
and recommendations on designed to identify the best programmers and tech enthusiasts
high-priority issues have across India. The unique idea was conceptualised by TECHGIG.com
been made - India's No. 1 platform for IT people. 187 employees from
Amadeus Labs participated in the Code Gladiators Event 2015.
The sub-project teams Our participation in the contest was a grand success, as we
have initiated reviews with ranked an impressive 5th place among 82 other corporates
respective stakeholders across the nation.
for a feasibility check on
implementation of
action plans

With first level
recommendations
addressing hygiene issues,
we are focused on Failure
Mode Effect Analysis (FMEA)
for each category, in order to
identify the next high level
action items based on their
severity and occurrence

HR Innovation Lab Amadeus was ranked 5th across Ranking of Amadeus in respective
nation on the basis of candidate skills/ language:
Project Oxygen registrations
Skill ‘C’ – 2nd Position
Project Oxygen has been aimed at re-engineering and optimising the Arihant Bachhawat (AIR) earned Skill ‘C++’ – 1st Position
hiring practices at Amadeus Labs to meet stakeholder expectations. the 49th spot among 125 other Skill ‘Java’ – 15th Position
The project was initiated in May, 2015 by a cross functional team competitors in the Grand Finale Skill ‘JS’ – 3rd Position
comprising members from the extended management team. across the country Skill ‘PHP’ – 15th Position
The project has been planned in three phases and the project team Skill ‘Python’ – 5th Position
is focused on reviewing all the hiring practices at Amadeus and
providing recommendations for implementations.

Page 21 | THE BIG TICKET

Project Pathfinder 1.1 Few Highlights

Path Finder 1.1 is a sub-project of the optimisation programme. The survey dates have been decided between September 8 - 29, 2015 across the
A cross functional team across Corporate Functions are driving this organisation
project. The execution of the project is planned in three phases
spanning over the next five months which is scheduled to kick off from The survey will be administered for 12,500 Amadeus employees including almost 2,000
mid August, 2015. The deliverable for the project is a process new colleagues
document in the standard format for all HR, IT and Finance processes.

Amadeus Workshop

The Amadeus Workshop this year will focus much more on the world
outside Amadeus than in previous years. Last year we looked closely
at our product and services portfolio. The year before we explored our
purpose as a company; and previously, we had focused on our values.
The workshop will span over four months at Bangalore and will be split
according to divisions for implementations. The implementation at
Bangalore is set to begin in October 2015 to avoid possible overlaps
with the Engage Survey. The campaign on the workshop is set to begin
in September 2015.

Engage

The Gallup Employee Engagement Survey 2015 (Wave – IV) is planned
from September 8, 2015 at Amadeus Labs. The engagement survey
would be conducted by Gallup to measure the engagement score
across Amadeus. 22 questions will be managed by Gallup for the
survey and the business objective of the project is to increase the
Engagement Scores of Amadeus Labs to 3.7.

Page 22 | THE BIG TICKET

Highlights Kids’ Carnival Amadeus Sports Club

The driving thought behind the We had a fun Kids' Carnival at The Amadeus Sports Club has
mobility guidelines is to offer the Amadeus Labs premises in an enthusiastic team and our
opportunities to our employees the month of April, 2015. employees participated in the
who have partnered with us in This carnival was a great Super Max Inter Corporate
our journey over the years. opportunity for us to connect Cricket Tournament that was
They have been consistently with our employees’ immediate held in June, 2015.
performing at their best, family members. The carnival
working in Global locations of was designed for children
Amadeus, enhanced their skills across several age groups.
and expertise, as well as There were several fun
worked in a cross-cultural activities organised through the
environment. As an day, including face painting,
organisation, we also look pottery, a puppet show, kiddie
forward to having these rides, caricatures, temporary
employees come back and work tattoo artists and many more.
with us, to help strengthen our
functional and domain
knowledge, while bringing in
best-practices from other
locations.

Business HR We have close to 15 employees
who have applied for different
International Mobility Framework opportunities across other sites.

Over the past year, we have been working on formalising
International Mobility guidelines for Bangalore. We began with a
discussion on the philosophy behind the need for mobility, its impact
in Bangalore and the operational aspects involved. We also looked at
what other organisations are doing in this space.

Page 23 | THE BIG TICKET

GBS - IT

Some of our achievements

Launch of the Service Kiosk Windows 8.1 PCs/tablets
implementation
A self-service tool was launched that
effectively captures service and incident Windows 8.1 Personal Computers
requests for all Corporate Functions. (PCs)/tablets have been implemented
and the platform is ready to be migrated
Information security audit to the new Operating System (OS).

It was imperative for us to have an Information Security
external view on our IT setup and also Awareness training sessions
the processes we follow on information
security. The Information Security Audit These sessions delivered a deep dive into
has helped us identify and fill gaps, information security and various threats
and there has also been a significant we come across on a daily basis.
improvement in the information security It provided an overview on how such
standards. incidents are to be dealt with. Details of
the point of contacts were also listed.
Jabber implementation

Jabber, with its rich features, has given
a new direction to collaboration at
Amadeus. Jabber allows instant
messaging (individual/group), so phone
(extension configured), contact search,
file transfer, audio and video calls, instant
WebEx meetings, and many more great
features. The user percentage has surged
to a delightful 90% as of today.

Greetings! I take great pleasure in sharing our achievements over
the last quarter. This time around, our main focus has been on
‘Automation’. The successful launch of the Service Kiosk was an
initiative designed keeping this theme in mind. It has simplified the
way we interact with our Corporate Functions. Collaboration
is another key area we have been focusing on, Jabber being the
crucial success story here!

- Basavaraj

Page 24 | THE BIG TICKET

Finance

Some of our achievements

Tax withholding and Commercial Other noteworthy
Form 16 Certificates negotiations updates in Q2

The issuance of Tax Commercial negotiations have The Annual Performance
Withholding (TDS) been completed in line with the Report with the So ware
certificates to vendors for budget for the new facility Technology Park of India
the Financial Year (FY) setup at Prestige Tech Park – (STPI) authorities has been
2014-15 has been Elnath, 6th floor: filed for the FY 2014-15
successfully completed
With the interior vendor and The Union Budget 2015
Form 16 (TDS) certificates architect – DWP Interics session was coordinated for
were issued to all the Extended Management
employees for the For setting up network
FY 2014-15 within the infrastructure using Cisco
specified timeline Components with a new
partner – Central Data
Sessions from HDFC Systems
Portfolio Professionals

HDFC Portfolio Professionals
presented a detailed overview
on various HDFC loan options
available to employees.

Greetings! Great changes are under way in this financial year as we
continue to grow as an organisation. With promising developments
over the months to come, Amadeus Labs is gearing up for more
progress, and the path ahead looks very exciting!

- Girish

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WANDERLUST

(n) a great desire to travel and rove about.

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REWARDS OF SUCCESS

Awards & Accolades

Coming through with flying A round-up of our wins over the past few months.
colours

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The EIA Win – A Triumphant Story of Perseverance! The winning team

It is a moment of pride for all of us at Amadeus. A er three intense Blerina Topciu from Nice - Business
weeks, we have made it to the top. We emerged as winners among Christophe Lizzani from Nice - Business
80 teams covering more than 400 worthy participants in total, from Daria Dubinovska from Madrid - Data Scientist
across the globe. Laure Rigard-Cerison from Nice - Communication/Business
Matteo Casalino from Nice - Backend Developer
There were 16 participants from Amadeus from different locations Sathwik Padyana from Bangalore - UI Developer
forming three teams. Our team worked together tirelessly on three
ideas related to travel: Visit the Amadeus Innovation Blog for a complete deep-dive

Bud'Trip: A mobile travel companion that helps you manage
your budget during your trip by providing personalised offers

Family2Family: A platform that allows travelling families to
lend and borrow gears for children

Ready2Roam: A platform that connects any travel agency,
airline and rental car company, with phone companies that offer
pre-paid data plans to customers travelling abroad

The most passionate pitch!

Out of our three teams, Bud'Trip and Family2Family were selected
among the top 15 technical teams for the design and technology
used during the hackathon week. However, the real competition
started on June 23, when all three teams had to pitch.
As employees from Amadeus, our participants were competing
in the Established Start-ups' Pool.

On the final week, Family2Family was selected as one of the
12 finalists by the jury that consisted of IT mentors and Venture
Capitalists (VCs) from the Silicon Valley. In a packed auditorium,
our team pitched in front of the jury. The presentation went well and
was regarded as 'the most passionate pitch' from the final! A few
minutes a er the 'established start-up' winner was announced,
Family2Family won the prestigious European Innovation Academy
(EIA) 2015!

About EIA

EIA is a summer entrepreneurship boot camp that unites 450
innovators of over 75 nationalities. It brings together a network of
professionals from around the world to collaborate in teaching the
next generation of entrepreneurs. Participants ideate, form teams,
and pitch to VCs in just three weeks.

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Filing a Patent is not rocket science,
but requires time and perseverance!

OUR FIRST PATENT FILED The first patent application instances may also result in October 08, 2013:
from Amadeus Labs has been updating ancillary services Received the Patent
Page 29 | THE BIG TICKET published by both European such as special meals for one Committee approval
and United States Patent or more ticket holders based
Offices, for 'Ticket Holder on the updated seat October 18, 2013:
Initiated Seat Changes'. assignments. Started with the attorney
It enables the exchange of procedures
travel information between You can download the patent
mobile devices using application using the following December 04, 2013:
short-range communication link: Completed dra ing of the
technologies and also updates patent
backend systems. http://pimg-faiw.uspto.gov/fdd/
18/2015/96/019/0.pdf January 14, 2014: Filed
Here is an abstract on the patent
'Ticket Holder Initiated Just to emphasise the
Seat Changes' fact about time and July 15, 2015: The patent
perseverance, here is was published
It is a method that enables the an overview of our
ticket holders to change their journey step-by-step! Reviews and discussions with
seat assignments. It can be the European and United
travellers on a travel vehicle, April 15, 2013: Submitted States Patent Offices are
or attendees at an the patent application to pending, post which the patent
entertainment venue. Seat the Amadeus Patent Office will be granted. This may take
assignment changes may be another six months to three
initiated in response to a July 07, 2013: Completed years.
request communicated prior art search with the
between a mobile device (of a help of the Amadeus IP Have questions? Please reach
ticket holder) and another team out to Roshan Khan
device (of another ticket holder ([email protected])
or staff or at terminal or September 10, 2013:
venue), over a short range Submitted the final dra - Roshan
wireless network, and in some for Patent Committee
Review

Did You Know

that Atlanta International Airport
is the world's busiest airport,
with more passenger traffic than
JFK, Heathrow and even
Beijing airport.

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OCCASIONS TO REMEMBER

Events Round-up

Every journey together is a A short montage of the memorable team events
reason to celebrate in the previous quarter.

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Malhaar 2015 As expected, as many as 2000 beat-boxing lesson. While Dream Team -
employees and their families members from our extended DCS Pinting Team (AIR)
Highway on our mind joined in this mega celebration management team put on a Data Store and Reporting
that took place at KTPO,
July 27, 2015 was a special day. Whitefield. Although the gates Tamil-Telugu-Kannada-Hindi Team (APT)
A day made special by Amadeus Labs for Amadeus Labs. to the highway-themed party
opened at 2 p.m. the activities inspired dance show, members Amadeus Business Rules
We celebrated our third company anniversary – Malhaar 2015 - with the went on into the night, finally
same anticipated zest we were hoping for on that eventful Saturday concluding at 10 p.m. The from the management team took Team (AQG)
a ernoon, including superb ambiance, great food, fun games, titillating company provided transport
employee performances, entertaining ‘villainous’ acts courtesy of our and ensured that employees on villainous movie avatars just Production Health Team
management team, the Annual Awards and so much more. and their families were brought to remind us that bad guys can (MCC)
to the event and dropped back be cool too! Safe to say, there PNR Queues Team (RDM)
Page 32 | THE BIG TICKET home safely. was no shortage of entertainment e-Retail and Mobile
through the day or night. Implementation Team (SEE,
The a ernoon saw employees
and their kin participate in The Annual Awards GOps, ADP)
several organised games and announcements awarded teams SSP FOS Team (SSP,
fun activities that were and individuals alike for their NBU-Others, DLS)
reminiscent of a carnival day exceptional efforts in ensuring Facilities Expansion Project
parade. A sudden flash mob efficient operations and delivery Team (Corporate Functions)
ushered the crowd into the
convention centre beginning the across projects. Awards were Shalini Nair delivered the vote of
evening with great aplomb. given to those employees who thanks, acknowledging the efforts
Laughs and cheers were provided have exhibited excellence in of the organising committee in
by the ever-entertaining MC Innovation, Leadership, putting Malhaar together, and the
Shabbeer who had us all in splits Partnership – Delivery, employees and their families for
through the evening. Partnership – Corporate
taking the time to be a part of this
Mani Ganeshan welcomed the Functions, and being a Dream
gathering and took a few
moments to highlight our key Team in their respective divisions. spectacular event. The evening
achievements in 2014-2015. An
array of entertaining employee Please join us in ended with some lip-smacking food
performances soon followed with congratulating the and a seriously busy dancefloor.
song and dance at the fore. winners, once again. DJ Bobby’s tunes had everyone on
Popular beat-boxing artist their feet dancing to some
Vineeth Vincent gave us a
rocking performance and even Innovation – On Track Team foot-tapping numbers.
engaged the audience in a mini
(AQG) Thank you all for making Malhaar
Leadership – Veeresh Erched 2015 a day to remember. See you
(RDM) next year!
Partnership – Delivery –

Rajendra Prasad Kovi (GOps)

Partnership – Corporate

Function – Janakiraman

Kuppuswamy (Human

Resources)

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Looking ahead

As you just saw, we have had an
exciting few months here at
Amadeus Labs. We look forward to
an equally eventful Q3 and some
great wins in the next edition of
The Big Ticket.

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This newsletter and its contents are strictly meant for internal circulation. In case of any queries or
suggestions, please write to Bangalore ZZ-BLR-Intercomm/BLR/AMADEUS