1 Nursing Times Vol 7, No 1NursingTimesVOL. 7, NO. 1 MAR 2026RafflesMedGrp RafflesHospital
2 Nursing Times Vol 7, No 1TABLE OF CONTENTSBEHIND-THE-SCENES’ STORIESSingapore Health Quality Service Awards 2026 06A Day in the Lives of Ward 10 Nurses 08NURSING EDUCATIONOverseas Nursing Clinical Attachment Programmes 13CLINICAL UPDATES “Med Last Given” Initiative 17ON THE RADAR Chief Nurse Lilian Yew 18NEW NURSE JOINEE LIST 20 SERVICE WITH A BOUQUET 21NURSES’ BANK Raffles 50: Decades of Nursing in RafflesSNC Liu Wei Wei 26AANC Moe Moe Aye 28SSN Thwe Ni Aung 29CONTRIBUTING WRITERSChief Nurse Lilian YewSNC Liu Wei WeiSNC Mastura Binte AbdullahNC Wong Siew FongANC Derek ThamAANC Moe Moe AyeAANE Nur Shida Binte Zainal AbidinSSN Thwe Ni Aung EDITORIAL TEAMChief Editor:Chief Nurse Lilian YewCo-Editor:ANC Rathigka SubramaniamAssistant Editor:SN Wee Li XuanMEMBERSSNC Lai Kwok FernNC Wong Siew FongANC Derek ThamNE Fan ShunaSSN Gilian PoonPRODUCED BYRMG Corporate CommunicationsFOR NURSES BY NURSESJoin the Singapore Nurses Association (SNA)All SNA Members receive: • Special rates for SNA and Chapter talks and seminars • Discounted registration fees for SNA hosted and partner conferences• Three issues of Singapore Nursing Journal (E-copy); Three issues of newsletter; SNA Connect (E-copy)• Lifestyle benefits (Please find out more at https://www.sna.org.sg/about-us/)If you would like to submit an article or share a nursing story, please [email protected]
3 Nursing Times Vol 7, No 1ChiefEditor’sNoteRaffles Nursing Times is a quarterly e-newsletter published by Raffles Hospital, which serves as a unique platform for our nurses to stay connected. It highlights updates from our nurses and student nurses. These exciting contributions allow us to keep abreast of clinical practices, new technologies, and arm ourselves with the latest greatest knowledge from the nursing world.Through Raffles Nursing Times, we also hope to interact with Raffles nurses and maintain strong connections with our colleagues from all areas of the nursing profession. This is an exclusive e-publication for nurses, prepared by Raffles nurses.This quarter, we proudly celebrate the achievements of all Raffles Medical Group recipients of the prestigious Singapore Health Quality Service Awards 2026. We will also provide interesting insights into a day in the lives of our Ward 10 nurses that highlight how quality care is delivered. We invite readers to peer into the programme highlights of our overseas clinical attachment programmes with Korean nursing students and gain an insight on this cross-cultural exchange. We will also share important clinical updates to keep ourselves abreast of the latest nursing practices.Finally, as part of Raffles 50, we proudly feature our nurse leaders with decades of experience working in Raffles to share their valuable nursing lessons and journeys. The next issue of Raffles Nursing Times will be published in June 2026. We warmly invite you to share your stories by 1 May 2026 and we look forward to showcasing the meaningful work and experiences of our nursing community sharing our next thoughtfully curated newsletter with you. Sincerely,Lilian Yew (Ms)Chief Editor“ Let no one ever come to you without leaving better and happier.”~ Mother TheresaThrough Raffles Nursing Times, we aim to foster ongoing interaction with Raffles nurses and maintain strong connections with our colleagues from all areas of the nursing profession.This exclusive e-publication is created by Raffles nurses, for nurses.
4 Nursing Times Vol 7, No 1Behind-the-scenes Singapore Health Quality Service Award 2026‘BEHIND-THE-SCENES’ STORIES Singapore Health Quality Service Award 2026By NC Wong Siew Fong, Intensive Care UnitAt Raffles Medical Group (RMG), service excellence is more than a standard. It is a promise we make to every patient, family member, and colleague who walks through our doors. The Singapore Health Quality Service Awards (SHQSA) 2026 recognises staff who have consistently demonstrated these values and made a meaningful difference to the experiences of our patients and colleagues.In 2026, RMG is proud to recognise 120 Award recipients, comprising 53 Silver and 67 Gold. These individuals represent teams across RMG who have demonstrated consistent service standards, a strong sense of responsibility, and a genuine desire to serve from the heart.Our Silver Award recipients are recognised for their consistency, professionalism, and positive attitude. They demonstrate reliability in their roles and a commitment to delivering respectful and caring service. For many, this recognition marks an important milestone in their service journey.The Gold Award recipients represent sustained service excellence over time. They are often recognised for taking initiative, anticipating needs, and supporting their colleagues. Their contributions help strengthen a culture where service excellence is practised daily and continuously improved.At Raffles, it reinforces our belief that quality service is everyone’s responsibility. From frontline care delivery to behind-the-scenes support, each role contributes to the overall patient experience and trust placed in us.Top row, from left to right: Manager Lim Choon Huat, SN Retolado Kristher Hanz, SSN Phan Le Minh, PEN Ng Bee Ling, Manager Siti Adhawiyah Binte Mohamed Ali, SNC Norazlina Binte Hassan, SN Diang Janine Inah Bigornia, and SN De La Cruz Steffi Laurence Dejasco.Bottom row, from left to right: SN Villamin Hannah Kathrina Leope, ANC Raynera Rianna Almario, NC Monica Cai, Chief Nurse Lilian Yew, General Manager Tan Hsiang Lung, Minister for Health and Coordinating Minister for Social Policies Ong Ye Kung, Inpatient Operations Director Yasmine Poh, SSN Sibal Cheryll Ocfemia, ANC Hermosilla Roan Villaflores, Physiotherapist Rachel Tan, and SN Opon Rose Mae Barino.RMG SHQSA recipients with Minister for Health and Coordinating Minister for Social Policies, Ong Ye Kung
5 Nursing Times Vol 7, No 1At the highest level, the three Star Award recipients from Raffles Hospital exemplify exceptional dedication and long-term commitment to service excellence. Through their exemplary leadership, they inspire others, uplift team morale, and set a benchmark for quality service acrossthe organisation.Behind every award is a story of dedication of staying composed during challenging moments, communicating with clarity and compassion, and delivering care with integrity. These actions, though sometimes unseen, leave a lasting impression on those we serve.Hearty congratulations to all our Award recipients on this well-deserved recognition, and thank you for your commitment, passion, and heart for service. Your passion, professionalism, and heart for service embody the values of RMG. You inspire your colleagues and strengthen the trust our patients place in us every day.As we celebrate the SHQSA 2026, we extend our heartfelt thanks to all RMG staff for your continued commitment to service excellence. Together, we move forward united in purpose, proud of our people, and dedicated to delivering care with excellence.From left to right: Manager Siti Adhawiyah Binte Mohamed Ali, SN Alan Venus, SN Opon Rose Mae Barino, SN Villamin Hannah Kathrina Leope, PEN Ng Bee Ling, ANC Raynera Rianna Almario, NC Monica Cai, SN Diang Janine Inah Bigornia, Chief Nurse Lilian Yew, SN Bambao Rose Ann Benedict De Leon, SN De La Cruz Steffi Laurence Dejasco, Inpatient Operations Director Yasmine Poh, SSN Phan Le Minh, SSN Sibal Cheryll Ocfemia, Manager Lim Choon Huat, ANC Hermosilla Roan Villaflores, SN Retolado Kristher Hanz, and Physiotherapist Rachel Tan.‘BEHIND-THE-SCENES’ STORIES Singapore Health Quality Service Award 2026
6 Nursing Times Vol 7, No 1Purpose-built Spaces, Thoughtful CareWith a mix of room types equipped with en suite facilities, Ward 10 is designed to support a wide range of comfort and clinical needs. Yet behind the polished environment is a dynamic ecosystem of nurses, doctors, and allied health professionals who bring these spaces to life through compassion, vigilance, and skill.Presidential SuiteNURSING EDUCATIONA Day in the Lives of Ward 10 NursesNursing Education A Day in the Lives of Ward 10 NursesJunior suite with en suite bathroomBy Mastura Binte Abdullah, Senior Nurse Clinician, Inpatient Ward 10Ward 10 is more than a 64-bedded medical and surgical ward. It is a community where clinical excellence thrives on teamwork, psychological safety, and unwavering dedication to patient‑centred care. While the ward features two‑bedded rooms, Deluxe Rooms, Junior Suites, and a Presidential Suite thoughtfully designed for patient comfort, what truly defines Ward 10 is not the space, but the spirit and dedication of the people working within it.Deluxe room with en suite bathroom2-bedded room with en suite bathroom
7 Nursing Times Vol 7, No 1NURSING EDUCATIONA Day in the Lives of Ward 10 NursesUpon admission, nurses conduct comprehensive assessments covering: • Vital signs• Pain levels• Falls and pressure injury risks• Medication and allergy verification• Psychosocial needsThroughout hospitalisation, nurses are the steady presence at every step. Their roles include:• Basic and advanced nursing care• Post-operative and wound management• Safe administration and titration of medications• Pain management optimisation• IV therapy management• Early detection and escalation of deterioration• Patient and caregiver educationBehind the fastmoving clinical environment lies a strong culture shaped by:• Psychological safety• Accountability• A noblame philosophy• Commitment to safe practices such as medication safety, infection control, falls prevention, and early detection of deteriorationThe team supports patients through every phase of their journey, including:• Pre-operative assessment and optimisation• Post-operative monitoring andrecovery• Intravenous therapies and antibiotic administration• Chronic disease education andmanagement• Rehabilitation planning and safedischarge coordinationThey coordinate across disciplines, advocate for patients, and ensure continuity of care, — often acting as the glue that binds the entire care team together.Doctors follow up with timely reviews to establish diagnoses and initiate investigations. This structured, team-based workflow ensures that risks are identified early and interventions are delivered without delay.Team members are encouraged to speak up, report incidents, and support one another, which — allowing high-acuity situations to be handled with calm, confidence, and unity.Caring for Patients Across the SpectrumWard 10 manages a diverse caseload ranging from medical conditions such as pneumonia, heart failure, diabetes-related complications, infections, and chronic disease exacerbations to patients undergoing general, orthopaedic, urological, and other surgical procedures.The First Hour: Setting the FoundationThe Heart of Daily Care: Our NursesA Culture that Empowers and Protects Patients arrive via various pathways, such as direct admissions, our specialist centres, family medicine clinics, and the Acute & Critical Care unit, all requiring seamless coordination from the moment they step into the ward.Group photo of Ward 10 nurses at Nursing CounterWard 10: Where Skill Meets HeartFrom the quiet moments of patient education to high-stakes escalations, every day in Ward 10 is a blend of compassion, critical thinking, and teamwork. What patients see is exceptional care. What happens behind the scenes is an unspoken, collective commitment to safety, dignity, and healing, anchored by nurses who lead with compassion.
8 Nursing Times Vol 7, No 1Ward 10 Spotlight: A Nurse’s PerspectiveA Day in My Life at Ward 10Ward 10 is a medical and surgical ward where every shift is challenging and truly tests all our senses. As nurses, we rotate through morning, afternoon, and night shifts, each with its own unique demands.The morning shift is typically the busiest part of the day, with medication rounds, patient assessments, procedures, and coordination with the multidisciplinary team.The afternoon shift can be quite unpredictable, often involving multiple admissions, managing patients’ pain, and communicating closely with patients’ families.The night shift is generally quieter but can be clinically intense, requiring greater independence and critical decision-making.Regardless of the shift, our core responsibilities remain the same. This includes providing compassionate care, prioritising patients’ needs, closely monitoring their conditions, assisting doctors, carrying out medical orders, and completing the ever-present charting and documentation.My Key ResponsibilitiesAs a Senior Staff Nurse, my overall responsibility is to ensure that patient care is safe, effective, and well-coordinated. This also involves supporting team performance, guiding junior nurses, and maintaining high professional and clinical standards within the ward.How I Overcome the ChallengesWorking in the ward can be demanding. Every day presents different challenges, from heavy workloads and staffing constraints to emergencies, communication gaps, medication safety concerns, and managing the expectations of patients and their families. These situations can sometimes lead to emotional stress.To overcome these challenges, effective leadership and flexibility are essential. Proper delegation, clear communication through accurate handovers, and maintaining emotional resilience are key strategies that help nurses navigate the demands of the job.What I Enjoy Most About Working in Ward 10What I enjoy most about this work is witnessing our patients’ day by day. Seeing them recover and regain their strength gives me a deep sense of fulfilment and reminds me why I chose this profession.A Memorable Patient EncounterFor me, there isn’t just one memorable patient encounter. Every patient who recovers well and remembers the care we provided is special in their own way.Simple words of gratitude like a heartfelt “Thank you, nurses, for taking care of us”, mean everything to us. Those moments make all the challenges worthwhile and remind us of the impact we have on people’s lives.NURSING EDUCATIONA Day in the Lives of Ward 10 NursesStaff Spotlight: Medina Chodel Demesa, Senior Staff Nurse IIYears in Ward 10: Coming to six yearsRoles: Preceptor, Clinical InstructorSeeing them (patients) recover and regain their strength gives me a deep sense of fulfilment and reminds me why I chose this profession.“”
9 Nursing Times Vol 7, No 1A Day in My Life at Ward 10The dynamic nature of Ward 10 ensures that no two days are ever the same. My day usually begins with shift-change handovers, where we receive crucial patient information, including treatment and management plans, from the outgoing shift.This is followed by administering medications, performing bedside procedures, and preparing patients for scheduled scans or operations. Once doctors complete their rounds, I carry out the day’s orders, which may include blood tests, initiating new medications, arranging further scans or procedures, and facilitating discharges.My Key ResponsibilitiesAs a staff nurse, I often become the “jack of all trades”, wearing many hats throughout the day to ensure patients receive the best possible care.I act as the point of coordination in the ward, liaising with relatives, doctors, therapists, pharmacists, laboratory technicians, the business office, clinic nurses, insurance medical staff, other hospitals, and various departments as needs arise.If you see someone running around the ward, explaining health education to patients in detail, or speaking on the phone with a hurried yet confident tone, it is probably me.How I Overcome the ChallengesPart of my role includes training and precepting student nurses and newly joined staff nurses. This can be challenging because I aim to balance two things: encouraging preceptees to be hands-on and independent, while ensuring that patients continue to receive the high standard of care they deserve.The challenge lies in guiding learners who are still developing their skills. Drawing from my own experiences, I stay observant and step in at the right moments to support, guide, and correct situations as needed.What I Enjoy Most About Working in Ward 10My colleagues make every day worthwhile. I take pride in being a “Ward 10D baby” because I completed my final student nurse posting in 10D, and even after rotating through other departments, I eventually came back here.There is something truly rewarding about working with colleagues and ward sisters who support and look out for one another, no matter how busy or stressful the day may be. This welcoming and caring environment is something I deeply treasure.A Memorable Patient EncounterWhile there may not be a single defining patient encounter, what stands out most are the daily moments of teamwork and support within the ward. This is especially true during demanding shifts. When the workload is heavy, the willingness of colleagues to step in and help one another leaves a lasting impression.These experiences remind me that nursing is not only about individual effort, but also about teamwork, trust, and a shared commitment to patient care.NURSING EDUCATIONA Day in the Lives of Ward 10 NursesStaff Spotlight: Paula Nazarene Evangelista Say, Staff Nurse IYears in Ward 10: Four yearsRoles: PreceptorThere is something truly rewarding about working with colleagues and ward sisters who support and look out for one another.“”
10 Nursing Times Vol 7, No 1A Day in My Life at Ward 10My role as a Senior Enrolled Nurse in the medical and surgical ward is dynamic and varies with each shift.During morning shifts, I focus on monitoring vital signs, performing bedside nursing care, assisting with RN and doctor rounds, and addressing patient concerns.Afternoon shifts often involve managing admissions, monitoring postoperative patients, and coordinating care with Registered Nurses.Night shifts, although generally quieter, require heightened vigilance due to reduced staffing. During this time, I closely monitor patients, manage urgent situations, support RNs, and provide reassurance to patients who may feel anxious or uncomfortable.Across all shifts, I ensure accurate documentation, timely escalation of patient deterioration, and strict adherence to hospital policies and clinical guidelines.My Key ResponsibilitiesIn my leadership capacity, I act as a key resource for junior nurses and healthcare assistants, guiding them in task prioritisation, clinical decisionmaking, and maintaining smooth ward workflow.I place strong emphasis on clear communication, especially during handovers, to ensure continuity of care and patient safety.How I Overcome the ChallengesChallenges in the ward include language barriers with patients and managing difficult or uncooperative individuals, particularly when patients are distressed or in pain.I overcome these situations by using clear communication, non-verbal cues, empathy, and active listening. When needed, I collaborate with colleagues, interpreters, or family members to ensure patients feel understood and supported.What I Enjoy Most About Working in Ward 10What I enjoy most is the strong camaraderie among colleagues. During busy and demanding shifts, we consistently support one another, creating a positive and collaborative working environment.A Memorable Patient EncounterOne memorable encounter was with a patient who was anxious and uncooperative during a procedure. By remaining calm, explaining each step clearly, and offering empathy and reassurance, I was able to involve the patient in their care. With the support of a colleague, the patient gradually became cooperative, and the procedure was completed safely.Another memorable experience occurred during a particularly stressful shift when workloads were overwhelming. Despite the pressure, the team remained professional, communicated effectively, and supported one another, completing all tasks on time without compromising patient care.These experiences reinforce the importance of empathy, clear communication, teamwork, resilience, and professionalism in delivering safe and compassionate nursing care.NURSING EDUCATIONA Day in the Lives of Ward 10 NursesStaff Spotlight: Kathy Rose Amba Tampo, Senior Enrolled Nurse IIYears in Ward 10: Five yearsSpecial Certifications / Roles: PreceptorThese qualifications enable me to provide safe and competent care while mentoring new and junior staff.What I enjoy most is the strong camaraderie among colleagues. We consistently support one another, creating a positive and collaborative working environment.“”
11 Nursing Times Vol 7, No 1‘BEHIND-THE-SCENES’ STORIESOverseas Nursing Clinical Attachment ProgrammesIn January 2026, the Nursing Education Department proudly hosted two overseas nursing clinical attachment programmes at Raffles Hospital, welcoming nursing students from Korea. These programmes reflect our ongoing commitment to international collaboration, knowledge exchange, and preparing future-ready nurses for a rapidly evolving global healthcare landscape.Welcoming Our International LearnersThe first group of students from Chosun Nursing College joined us from 6 to 16 January 2026. Later in the month, we hosted a second cohort from Mokpo Catholic University from 26 to 30 January 2026. Both programmes offered students meaningful insights into nursing practice within a private tertiary hospital in Singapore, giving them a firsthand experience of our local standards, systems, and culture of care.A Well-designed Programme: Structured, Immersive, and TransformationalBoth attachment programmes were thoughtfully crafted to give students a wellrounded understanding of Singapore’s healthcare system and nursing practice within a private hospital environment. Each programme began with a structured orientation conducted by the Nursing Education Department, introducing students to Raffles Medical Group and Raffles Hospital, our mission and values, professional nursing standards, and essential patient safety principles.To build foundational knowledge, students attended a series of focused educational sessions covering topics such as international patient safety goals, medication safety, medical terminologies, and the vital role of nurses within multi-disciplinary teams. These sessions helped students connect theory to practise and gain a deeper appreciation for the standards that shape nursing care in Singapore.Theoretical learning was further reinforced through hospital tours and guided observational attachments across selected clinical areas. During these postings, students observed nursing workflows, patient care delivery processes, and inter-professional collaboration in real clinical environments. This allowed participants to gain insights into how evidencebased practice, communication and teamwork contribute to safe and effective patient care.In addition, students were exposed to experiential learning activities, including emergency preparedness and resuscitation-related processes. These experiences offered valuable insight into coordinated clinical responses, escalation pathways, and the importance of teamwork during critical situations within the hospital setting.Nursing Education Overseas Nursing Clinical Attachment ProgrammesBy AANE Nur Shida Binte Zainal Abidin, Nursing Education DepartmentChief Nurse Lilian Yew and the NED team with nursing students fromChosun Nursing CollegeChief Nurse Lilian Yew and the NED team with nursing students from Mokpo Catholic University
12 Nursing Times Vol 7, No 1‘BEHIND-THE-SCENES’ STORIESOverseas Nursing Clinical Attachment ProgrammesBeyond Skills: A Celebration of Crosscultural ExchangeThroughout the attachment programmes, students showed strong enthusiasm and genuine curiosity in learning about Singapore’s healthcare system, nursing practices, and standards of care. Many actively joined discussions, asked thoughtful questions, and reflected on the similarities and differences between nursing practices in Singapore and those in their home institutions.Beyond clinical and professional learning, the programmes also became a meaningful platform for cross-cultural exchange. Through their interactions with nursing staff and educators, students engaged in rich professional dialogue, exchanged perspectives, and broadened their understanding of nursing within a global context. These exchanges deepened the learning experience and nurtured mutual respect and appreciation for diverse healthcare systems and cultural practices.A Sincere Thank YouThe Nursing Education Department extends heartfelt appreciation to all department supervisors and nursing staff for their unwavering support and collaboration in facilitating these programmes. Their dedication and guidance were vital in creating a safe, structured, and enriching learning experience for our international visitors.Lecture on Basic Wound Management by NC Koh Jia Qian Lecture on Medication Safety by ANE Ten HuiwenLecture on Overview of Singapore’s Healthcare System by Principal Medical Social Worker, Ms Wong Hui Mei, and Senior Social Worker Lecture on Care of Newborn by PLC Helen Espina Cruz Coordinator, Mr Tay Seow LengLecture on International Patient Safety Goals by AANE Nur Shida Zainal Abidin Lecture on IDDSI by ASNE Dira D/O HaridasObservational attachment at the Operating Theatre Observational attachment at Nursery
13 Nursing Times Vol 7, No 1‘BEHIND-THE-SCENES’ STORIESOverseas Nursing Clinical Attachment ProgrammesObservational attachment at Ward 13 Observational attachment at Dialysis Centre Observational attachment at Raffles24 Acute and Critical CareObservational attachment at Intensive Care Unit Observational attachment at Ward 10
14 Nursing Times Vol 7, No 1E x e c u t i v e M B A • S t u d e n t A m b a s s a d o r s • R e p r e s e n t i n g C l a s s o f 2 0 2 6Lead with purpose.Enrol for 2026Taught byHealthcare LeadersNetwork withIndustry LeadersTop-RankedUniversityGuardian University Guide 2026Transform healthcare.Learn directly from C-suiteexecutives and healthcareleaders shaping Asia’shealthcare systems.Expand your network witha high-calibre cohort ofclinical leads, health-techinnovators.Awarded by the University ofChichester, ranked Top 28 amongthe UK’s finest by the GuardianUniversity Guide for academicquality and student success.NEXT INTAKEFIND OUT MOREABOUT OUR EXECUTIVE MBA
15 Nursing Times Vol 7, No 1“Enriched MyEXECUTIVE MBA in HEALTHCARE MANAGEMENTLeadership.”Ms.Ana PajarillagaAssociate Director,Head of Department, Raffles HospitalStudent Ambassador of Executive MBAin Healthcare Management - Class of 2026F I N D O U T M O R ENEXT INTAKE: 2026 • LIMITED SEATSCONTACT:PHONE:EMAIL:RAMSON YAP (Senior Programme Director)+65 9108 [email protected] L U M N I V O I C EWATCH THE FULL INTERVIEWSCAN TO VIEW ON YOUR PHONE100 Orchard Road #04-100 Concorde Hotel Singapore 238840Co. Reg. No. 200700458MPeriod: 20 May 2023 - 19 May 2027Sources quoted are correct as at 14 Nov 2025E X E C U T I V E M B A I N H E A L T H C A R E M A N A G E M E N T
16 Nursing Times Vol 7, No 1To date, we remain the only private hospital in Singapore to achieve ANCC Accreditation with Distinction for Nursing Continuing Professional Development (NCPD) for three consecutive cycles.In recognition of this sustained excellence, we were also honoured with the ANCC NCPD Premier Award, the highest accolade, in 2022 and 2024.Learn more about Raffles Hospital at www.rafflesmedicalgroup.comor ANCC NCPD Accreditation at www.nursingworld.org/accreditationANCC NCPD Accreditation with Distinction is awarded to organisations that demonstrate exemplary and innovative practices that go above and beyond the ANCC NCPD requirements. The ANCC formally recognises organisations that provide high-quality nursing continuing professional development and ensures educational activities are designed using evidence-based criteria. By participating in NCPD learning provided by an ANCC accredited organisation, registered nurses maintain continued competence in a rapidly changing health environment.Organisations that achieve ANCC NCPD Accreditation with Distinction are committed to quality learning and are invested in your future.
17 Nursing Times Vol 7, No 1CLINICAL UPDATEIntroducting the “Med Last Given”Stamp and MagnetClinical Updates Introducing the “Med Last Given” Stamp and MagnetBy ANC Derek Tham, Inpatient Operations Pilot since July 2025Medication safety remains a top priority across all inpatient areas. In 2025, one recurring challenge involved newly admitted patients receiving duplicate stat medications, particularly when similar medications had already been administered at the Raffles24 Acute & Critical Care (ACC) unit prior to transfer. These redundancies, while often unintentional, can pose significant risks to patient safety.Studies highlight that medication errors are often linked to human factors such as knowledge gaps, heavy workloads, frequent interruptions, inconsistent procedures, and miscommunication between care teams (Payne et al., 2016). As Professor James Reason famously notes, while human error is inevitable, well-designed systems can prevent those errors from reaching patients.With this in mind, the nursing team developed a simple yet effective visual reminder system: the “Med Last Given” initiative.Strengthening Safe Medication PracticesThis initiative supports clearer communication between ACC and inpatient wards, helping teams to:• Prevent duplicate medication administration• Increase visibility of time-sensitive medication details• Reduce cognitive load and unnecessary re-checking• Improve handover safety• Promote more reliable workflows grounded in human-factors designLooking AheadThe introduction of the “Med Last Given” stamp and bookmark is part of our broader effort to continually refine medication safety processes. As we move forward, we will continue enhancing systems that address human-factor vulnerabilities, ensuring our nurses are supported and our patients remain protected.Once the stamp has been completed, the nurse clips a Med Last Given magnetic bookmark (Image 2) to the front page of the IMR for the first 24 hours of the patient’s stay in the ward (Image 3). This bookmark acts as a brightly coloured, high-visibility reminder that: • Certain medications were recently administered by ACC• These doses must be considered before giving any stat medications in the ward. It serves as a passive yet powerful visual alert for all clinicians — nurses, doctors, and pharmacists, reducing reliance on memory and minimising the risk of duplicate dosingThis selfinking stamp (Image 1) is placed on the front page of the patient’s Inpatient Medication Record (IMR). When a patient is transferred from ACC, the RN-in-charge indicates on the stamp that key medications were recently administered. This provides immediate, highvisibility information during handover and subsequent reviews.A Two-Part Safety Intervention1. The “Med Last Given” Stamp2. The Magnetic BookmarkImage 1: Med Last Given StampImage 2: Magnetic Bookmark Image 3: Sample IMR
18 Nursing Times Vol 7, No 1ON THE RADAROn theRadarLilian Yew, Chief Nurse, Singapore Healthcare, Raffles Medical GroupWhat Has Your Nursing Career Journey Been Like?My nursing career has been a deeply meaningful path of service, growth, and leadership. It all began in 1992 at Singapore General Hospital where I learnt the foundations of compassionate care, resilience, and teamwork. Over the past three decades, I have worked across diverse settings, from acute care in both public and private healthcare institutions to nursing education and hospital leadership, each chapter shaping my professional identity in profound ways.Every Role Showed Me Something Essential:Clinical practice strengthened my insight and clinical intuition.Education deepened my belief in developing others.Leadership expanded my perspective on systems, people, and longterm impact.Among the milestones that formed my leadership philosophy were the development of the Raffles Nursing Professional Practice Model, the expansion of the Raffles Hospital Nurse Leaders Programme, and my involvement in global initiatives such as the ICN Global Nursing Leadership Institute (GNLI). These experiences cemented my pledge to build cultures of excellence and to empower nurses to lead confidently, courageously, and with clarity.Today, as I take on my new appointment as Chief Nurse of Singapore Healthcare, Raffles Medical Group, effective 1 February 2026, I remain guided by the same purpose that has driven me from the start, which is to advance the nursing profession, strengthen our workforce, and ensure patients receive the best possible care.My journey continues to reaffirm this truth: Nursing is not just what I do. It is who I am, and it is a privilege to serve.With this new appointment, what do you hope to achieve?I aspire is to make meaningful contributions to Singapore’s healthcare future by building a strong, resilient, and future-oriented nursing workforce. I hope to champion initiatives that improve professional practice, leadership capabilities, and collaborative care nationwide.
19 Nursing Times Vol 7, No 1More specifically, I aspire to: • Strengthen nursing leadership at all levelsLeadership must be cultivated intentionally. I intend to nurture nurse leaders who think strategically, communicate confidently, and influence with compassion, regardless of whether they lead teams, units, or systems.• Elevate the voice and visibility of Singapore nurses regionally and globallySingapore nurses are capable of influencing health policy, leading innovation, and participating in global health dialogues. I hope to broaden opportunities for cross-border collaboration, research, and cross-country knowledge exchange. • Advance excellence in nursing practice, education, and accreditationFrom competency building to continuous occupational development, I aim to ensure nurses have the tools, confidence, and support to provide highquality, personcentred care across the entire care continuum.• Build a culture of trust, empathy, and psychological safetyA thriving nursing workforce begins with places where people feel appreciated, respected, and supported. I aspire to strengthen systems that honour wellbeing, teamwork, and professional joy.Ultimately, my aim is to contribute to a healthcare landscape where Singapore nurses are empowered, recognised, and futureready, and where our collective impact continues to raise the standard of care for our community.What Advice Would You Give To Nurses?Based on my three decades of experience here are some key lessons I hope will be helpful:• Stay grounded in your purposeYour “why” will carry you through demanding shifts and challenging seasons. Let it remind you of the significance of your role.• Keep learning — your growth shapes your futureHealthcare is dynamic. Invest in yourself, embrace new knowledge, and always be curious. Growth is the hallmark of a strong professional.• Care for yourself as wholeheartedly as you care for othersYou cannot draw from an empty cup. Prioritising your health is not selfish; it is essential for sustainable practice.• Be brave — speak up, step up, and stand tallLeadership is not about position. True leadership lies in intention, influence, and the daily choices you make to support others and improve care.• Believe that your work mattersEvery nurse plays an important role in shaping patient experiences, team culture, and the future of medical care.ON THE RADAR
20 Nursing Times Vol 7, No 1New Nurse Joinee list from January to March 2026Mathiyazhagan Maheswari Ward 9 Staff Nurse IIGapuz Tiffany Jasper Napiza Operating Theatre Staff Nurse I
21 Nursing Times Vol 7, No 1Bouquets for our nurses!Each nurse is a service ambassador in RMG, and they play an important role in shaping the Raffles Experience by delivering excellent service. Our service standards are based on Service with an I-M-P-A-C-T. We are pleased to share some of our patients’ heartfelt gratitude towards our nurses who have gone the extra mile to provide outstanding and seamless service.
22 Nursing Times Vol 7, No 1I was admitted to Raffles Hospital for two days, and Nurse Alicia took care of me with great patience and attentiveness. She was always kind, gentle, and observant, ensuring I was comfortable throughout my stay. I truly appreciate her professionalism and warmth — thank you, Alicia, and the Raffles team for your excellent care!Belderol Alicia LapiningInpatient - Ward 8 (O&G)I arrived by the SCDF ambulance in evening and Jie Ling was very polite and respectful. I noticed that she was working non-stop, which made me realise how meticulous and complex her job is. After ensuring another nurse took me to the ward, she immediately attended to the next patient. I am deeply impressed by her dedication and professionalism.Choo Jie LingRaffles24 Acute & Critical CareI was introduced to Helen during one of my appointments at the Women’s Centre before my delivery. We happened to meet again when I was warded. I was pleasantly surprised during one of my OJT sessions when she kindly allowed us to rest before returning to teach us again. That day, her shift ended at 9pm, yet she extended her service beyond her working hours. I was truly impressed by her dedication and patience towards me.Thank you, Helen, for all the guidance you gave me and my husband as first-time parents. During my admission stay, she felt like a second mother to me.Cruz Helen EspinaInpatient – NICU & NurseryI was at health check and Banzuela Thom Aldrin noticed that I was nervous about the needle. He was very patient and made the blood draw and flu vaccine jab very smooth, with minimal pain. I am very impressed by his skill and care, and would like to specially thank and compliment him.Banzuela Thom Aldrin De Los SantosRaffles Medical @ Raffles Hospital Nurse Bee Ling has been both professional and caring. She took extra effort to inform and brief me on the steps and procedure. She also made sure I was comfortable throughout and made effort to put me at ease before and after the day surgery.This made the experience truly wonderful.Ng Bee LingInpatient - Day SurgeryI am writing to extend my sincere gratitude for the outstanding care and attention that Cheryll has provided to my mother during her stay in the hospital. Cheryll’s professionalism, compassion, and dedication were evident in every interaction, and it brought our family great comfort to know my mother was in such capable hands.Cheryll’s support not only contributed significantly to my mother’s recovery but also offered us reassurance during a challenging time. We are deeply appreciative of her commitment to patients and the vital role she plays.I remember her sweet and beautiful smile too, which makes me smile too. Words cannot express how much she did for my mum, treating her as if she were her own mother. Her calmness, patience, and excellent comfort care are deeply appreciated. Not only is she beautiful on the outside, but also on the inside. I also remember when my mum was in so much pain. Cheryll came in, gave her the right medicine, and relieved her suffering in minutes. You, my dear, are a super nurse. Thank you for your endless dedication and kindness.I can go on and on. Your positiveness in life is inspiring, and it is something I must learn from you, my dearest Cheryll. Thank you once again for your exceptional care, service, and kindness.Sibal Cheryll OcfemiaInpatient - Ward 13“” “”“”““ ””“”””I would like to compliment Nurse Ng Bee Ling for her excellent service. She was exceptionally friendly, patient, and helpful throughout my visit. Her warm attitude and professionalism made me feel comfortable and well-taken-care-of. I truly appreciate her dedication and the genuine care she showed. Thank you, Nurse Ng Bee Ling, for making the whole experience so reassuring.Ng Bee LingInpatient - Day Surgery
23 Nursing Times Vol 7, No 1Yra is attentive and shows gentle care towards me. She cheered me up by making jokes. She goes the extra mile by help me request extra condiments from the kitchen for my meal. Overall, her service is excellent.Amarillento Yra Blanz JupasInpatient - Day SurgeryChue Lai and all the nurses who took care of me during my stay are very caring and sweet.They were always kind and caring whenever I called for assistance. They were so sweet and patient, and it really made me feel well-supported throughout my stay.Chue Lai is very candid and makes you feel completely at ease. Even when she removed the tube, I didn’t feel much pain. When she draws blood, she guides you to breathe in and out to help relieve the discomfort. I am truly thankful for her gentle and reassuring approach.Tan Chue LaiInpatient - Ward 8 (O&G)I would like to express my sincere appreciation for Nurse Koh Jia Qian, who has demonstrated exceptional professionalism and compassion in her care. Throughout my time as a patient, she consistently attended to all my needs with attentiveness, empathy, and genuine concern. Her dedication and gentle approach made a significant difference in my recovery experience, and I am truly grateful for the outstanding care she provided.Koh Jia QianWound Nurse If I were to describe Gabrielle in a few words, they would be warm, kind, gentle, patient, accommodating, and friendly. She truly made my short stay an enjoyable one and welcoming, even as I was about to leave. She called me, and other patients, “dear” in a gentle tone, which I found very pleasant. When I told her about my previous experiences with drip needle insertion and removal, she made sure to guide me to breathe in and out, and performed the procedure quickly, so I was informed and not caught by surprise or in pain. She never made me feel uncomfortable for needing to use the toilet or requesting anything else. Another thoughtful gesture I truly appreciated was how she fully closed the toilet curtain to ensure my privacy and patiently waited, letting me open it whenever I was ready. She also stood just outside, reassuring me that if anything were to happen, she was right there. She was consistently helpful, kind, and smiling all the way until I left and the ward door closed behind me.Trasporto Gabrielle RuizInpatient - Ward 13They have shown me exceptional care and attentiveness, especially during moments when I was in pain. They always go the extra mile to help me in every way I need. One of the Indian nurses on the night shift touched me deeply with her kindness when she noticed that my hospital pants were too long, she immediately knelt to fold them for me, knowing I couldn’t bend my back. She did it without a second thought, simply because she didn’t want me to risk falling again. Her thoughtfulness and compassion truly warmed my heart.Parimaladevi ManugaraInpatient - Ward 9“””“””“”“”“”I am writing to express my gratitude to all doctors and nurses who attended to my husband, and specially to Santoshi (ward nurse) and Jia Ying (ICU ward nurse) for their exception care and compassion. They went the extra mile to provide professional care and support to my husband during his long hospital stay. Their kindness, good service and professionalism had made the traumatising and challenging experience more manageable.Belderol Alicia LapiningInpatient - Ward 8 (O&G)Nurse Daphne is always smiling and greets her patients sincerely, making each of them feel remembered. She takes the effort to remember the names of patients under her care, which makes them feel happy and valued. Simple greeting like “How are you?” or “How have you been?” are small gestures that make patients like us happy.Daphne Cassandra NgRaffles Surgery Centre“”
24 Nursing Times Vol 7, No 1I am writing to formally express my heartfelt appreciation and compliment Nurse Ma Imelda Hinayo for her exceptional care and dedication during my hospitalisation.Nurse Ma Imelda was the nurse in charge of my care during my stay. One night, my diarrhoea condition was extremely severe and was not responding to the medications prescribed at that time. I was experiencing uncontrollable diarrhoea almost every 10 minutes and was in a very distressing state.Throughout the night, Nurse Ma Imelda showed an extraordinary level of concern, attentiveness, and professionalism. She monitored me closely, stayed vigilant about my condition, and urgently contacted the doctors to ensure I received the appropriate medications to control my symptoms. Her actions were proactive and driven by genuine care, not just routine duty.The following morning, my mother, who accompanied me, shared something that deeply touched our family. She observed Nurse Ma Imelda outside my room, visibly worried, even stomping her feet in concern as she questioned why the medication was not yet effective and why I was still suffering so badly. This showed us how deeply she cared about my wellbeing beyond her professional responsibilities.At a time when I was suffering greatly, Nurse Ma Imelda’s compassion, sense of urgency, and dedication made a significant difference to my experience and gave my family reassurance. Her actions truly reflect the highest standards of nursing care and embody the values of Raffles Hospital.I am sincerely grateful for her kindness and commitment.Ng Bee LingInpatient - Day Surgery Izzah Syazana Binte Maslan consistently demonstrates strong clinical knowledge and applies it with confidence, ensuring patients feel safe and cared for. Her dedication and positive attitude make a real different to both patient and the team. Keep up excellent work. You’re a valued member of the nursing staff and always very helpful.Izzah Syazana Binte MazlanInpatient - Ward 12The male nurse who took care of me was extremely good. Despite checking out from his shift for the day, he came to assist me as soon he noticed my distressing experience at the registration counter. He escorted me to rest on a bed and ensured that a doctor was available to see me. I’m truly grateful for everything that he did.Esteban Ian MendilloRaffles24 Acute & Critical CareI would like to extend my gratitude to Ruth. My mother suffered a fall and fractured her wrist and tailbone. Ruth took great care of my mother and was very attentive and patient in explaining the situation, as well as the next steps even when it was a very busy night. She even provided resourceful aftercare tips on how to keep my mother’s cast dry during showers. Thank you so much!Ruth ThangthakimRaffles24 Acute & Critical CareI was informed at the counter that one of the doctors was on medical leave, which resulted in a longer waiting time. However, Myat was sincere and apologetic, and she proactively suggested that I proceed with other tests first. Her positive attitude genuinely eased my disappointment. I also noticed that she pays close attention to small details. I am glad that Raffles Hospital has such an experienced and thoughtful staff member, and I believe she contributes positively to the hospital’s reputation.Su Myat PhyuRaffles Medical @ Raffles HospitalNurse Daphne has always been very kind and helpful. Due to my dad’s pressing condition, she was able to slot in a last minute appointment quickly, ensuring my dad received the treatment he neededShe always gave us constant update whenever we were concerned or feeling worried. Her attentiveness made us feel cared for and ensured that our experience and expectation consistently met our expectations during every follow-up at Raffles Hospital. Nurse Daphne is truly a valuable asset to the hospital.Daphne Cassandra NgRaffles Surgery CentreNeoh Yong Hui ensured my stay at Raffles Hospital was a positive one. She was direct and focused on addressing my medical concerns. Her confidence and expertise put me at ease.Neoh Yong WeiRaffles24 Acute & Critical Care“””“ ””““ ””””“”
25 Nursing Times Vol 7, No 1My son was attended by a very caring team at Raffles Medical. Staff Nurse Ian and registration staff Zai were very prompt and efficient in assisting with the procedures needed for my son’s wound care. They were not only quick to respond but also provided helpful guidance on how to take care of the wound at home. I would also like to acknowledge the two male doctors who ensured my son felt comfortable during this challenging period. What an amazing team!Esteban Ian MendilloRaffles24 Acute & Critical CareMy experience at Raffles Hospital was a pleasant one because Nurse Daphne was gentle and explained everything in detail before she does anything. She doesn’t just perform her duties because she is tasked to do so, but she does everything from the heart for her patients.Even in simple things like taking my measurement for my compression stockings, Daphne went the extra mile. She took the time to explain the purpose of the stockings, how they would help me after surgery, and when it would be best to wear them. I was truly impressed by how knowledgeable, thoughtful, and dedicated she is.One thing I also observed is that she always approaches her patients with humility, often lowering herself to attend to their needs. Such small gestures may go unnoticed, but they reflect her genuine commitment to giving her best to every patient. She is truly commendable and clearly a well-liked nurse among many patients. Keep up the good work!Daphne Cassandra NgRaffles Surgery CentreI would like to compliment Senior Nurse Lei for kindly and efficiently coordinating my same-day request to retrieve and reproduce my past medical records. I truly appreciate Lei’s patient-centric approach. Kudos as well to the surgery and radiology teams for their prompt response.Libunao Lorelei CayabyabRaffles Surgery CentreI would like to thank Miss Soji George for her kind attention and expertise. She even went to the extra mile to visit me at the ICU to ensure everything was ok before she left for home. I truly appreciate her care and dedication.Soji GeorgeRaffles Heart CentreNg Bee Ling is the best nurse I have ever met. She is so nice and patient with her patients, and her words always made me feel at ease. Dr Yang is also a very professional and nice doctor. Thank you to Raffles Hospital for providing such world-class service.Ng Bee LingInpatient - Day Surgery We are very grateful for Monica’s incredible coordination and emotional support throughout our mother’s visits to Raffles. She has helped us navigate everything smoothly and has given us the reassurance we needed during a difficult time. Monica CaiRaffles Internal Medicine Centre“””””“ ”” “I was brought in by an SCDF ambulance to Raffles Hospital following a harrowing cardiac event. I received immediate ”attention and was taken to the ICU to be monitored and treated. During my 10-day stay in the ICU, the staff monitored me closely. My sincere thanks go to Professor Phillip Wong and his team. I would like to compliment nurse Xiaopei who had ungrudgingly and empathetically assisted me. She helped me with bathing and attended to my personal hygiene needs. She is kind, caring, knowledgeable, and skilful, and has been very encouraging throughout my recovery.Wu XiaopeiInpatient - Ward 9””“”
26 Nursing Times Vol 7, No 1NURSES’ BANKRaffles 50: Decades of Nursing in RafflesNurses’ BankRaffles 50: Decades of Nursing in RafflesLooking Back, What Was Nursing Like When You First Joined Raffles Hospital?When I first joined Raffles Hospital in 2001, nursing felt full of optimism and opportunity. The hospital was still in its early stages of growth, and many systems were being built from the ground up. Processes were simpler and more manual, yet there was a strong sense of ownership and responsibility among the nursing team. We were not just delivering care; we were also shaping standards, workflows, and culture together. That environment allowed me to grow quickly and deeply appreciate the value of teamwork and accountability. What Is One Moment From Your Early Years You Will Never Forget?One unforgettable chapter was working on Level 8 where patients from the Intensive Care Unit, obstetrics and gynaecology, paediatrics, and general medical and surgical wards were all cared for together. It was demanding and unpredictable. However, it sharpened my ability to prioritise under pressure and rely on my team. Those early challenges strengthened my resilience and laid the foundation for how I approach complex situations today.What Is The Biggest Change You Have Seen In Nursing Over The Years?Over the years, the biggest transformations have been the advancement of technology and the increasing specialisations in nursing. Digital systems, sophisticated equipment, and evidence-based practices have reshaped how care is delivered. Expectations have risen and the pace has intensified, yet the essence of nursing, compassionate patient-centred care remains unchanged.What Kept You At Raffles All These Years?What kept me at Raffles was never a single reason, but a deep sense of belonging that grew steadily over time. After six years in a restructured hospital, stepping into the private healthcare sector felt like entering the unknown. There was no ready-made system or proven path; we were pioneers building everything from scratch. As part of the early batch, I became emotionally invested from the beginning. Every ward, every workflow, and every improvement felt personal. I witnessed Raffles grow, and in many ways, I grew with it. The “never give up” spirit was not something taught to me; it was something I already carried within. In difficult moments, it became the quiet voice that urged me to persevere and give my best, even when the journey felt uncertain.SNC Liu Wei Wei (25 Years of Service)SNC Liu Wei Wei (left) pictured with a colleague.SNC Liu Wei Wei (second from the right) with the medical and nursing teamSNC Liu Wei Wei receiving the Service Excellence Award
27 Nursing Times Vol 7, No 1What Is One Lesson You Always Share With Junior Nurses?To junior nurses, I always say: step out of your comfort zone and stay open to learning. Growth comes from embracing challenges, seeking feedback, and continuously developing your skills. Nursing is a lifelong journey. Today’s nurses are adaptable, technologically skilled, and confident in navigating change. They manage greater complexity in fast-paced environments, yet remain committed to quality care. Their resilience and willingness to innovate will shape the future of nursing.“Being A Raffles Nurse Taught Me…”Being a Raffles nurse has taught me that nursing is not just about clinical excellence, but about purpose, resilience, and human connection. True care goes beyond procedures and protocols; it lies in presence, empathy and standing alongside patients and families in their most vulnerable moments. Through every role and challenge, I learned that growth often begins outside my comfort zone. This journey shaped not only my career, but also my values and identity. When care is delivered with sincerity and heart, it leaves a lasting impact, not only on those we served, but on ourselves.NURSES’ BANKRaffles 50: Decades of Nursing in Raffles
28 Nursing Times Vol 7, No 1Looking Back, What Was Nursing Like When You First Joined Raffles Hospital?When I first joined Raffles 20 years ago in 2006, nursing was deeply hands-on. Our roles extended beyond bedside care to include food services and administrative duties, with most documentation completed on paper. The workload was heavy, but nurses carried out their responsibilities with dedication, compassion, and pride. What stood out most was the strong sense of teamwork, as we relied on one another to manage long hours and navigate challenging situations together.What Was A Moment That Shaped Your Nursing Practice? What Was Your Journey In Raffles Like And What Is Your Hope For Future Nurses?How Has Nursing Evolved Over The Years In Raffles?Over the past 20 years, nursing at Raffles has evolved significantly. What was once largely manual has become a technology-driven practice, supported by electronic medical records, advanced monitoring systems, and increasingly specialised nursing roles across different wards. Throughout this journey, Raffles Hospital has consistently supported nurses in upgrading their skills through advanced diplomas, nurse clinician pathways, and educator roles, thereby fostering a strong culture of mentorship and professional growth.I am proud to be one of the nurses who grew with Raffles. I joined in 2006 as a Healthcare Assistant and, with the hospital’s support, progressed through the roles of Enrolled Nurse, Staff Nurse, Senior Staff Nurse, and eventually Acting Assistant Nurse Clinician in 2026. Along the way, I have encouraged junior nurses to treat every patient as they would a family member. Today’s nurses are skilled, specialised, and committed to lifelong learning. My hope is that future Raffles nurses will continue to be professional, adaptable, team-oriented, and wholehearted intheir care.AANC Moe Moe Aye (20 years of service)NURSES’ BANKRaffles 50: Decades of Nursing in RafflesIn One Word, What Does Raffles Nursing Mean To You?Compassion. Being a Raffles nurse has taught me resilience, dedication, leadership, excellence, and unwavering compassion. These values that will continue to guide my practice and inspire the next generation of nurses.One night during my early years as an Enrolled Nurse remains vivid in my memory. An elderly patient suddenly deteriorated, and her vital signs became abnormal. As the nurse-in-charge was attending to another patient, I activated the SNP and immediately informed Sister Sadiah who. She responded promptly and arrived with two doctors. The patient was safely transferred to the ICU and survived. This experience reinforced tofor me the importance of teamwork, swift action, and clear communication infor delivering safe and effective patient care.AANC Moe Moe Aye pictured with her colleagues over the yearsAANC Moe Moe Aye (rightmost) with nursing team during a Christmas party Chief Nurse Lilian Yew presenting the Silver award to AANC Moe Moe Aye
29 Nursing Times Vol 7, No 1NURSES’ BANKRaffles 50: Decades of Nursing in RafflesLooking Back, What Was Nursing Like When You First Joined Raffles?When I first joined Raffles in 2002, I started as a Healthcare Assistant (HCA) in the Obstetrics and Gynaecology nursery. I will never forget those early years where we fed and bathed 15 to 20 babies every single day.What Kept You At Raffles All These Years?Raffles means a lot to me because the hospital gave me the opportunity to upgrade my skills and rotate through different departments, allowing me to grow from an HCA to a Senior Staff Nurse (SSN).What Is One Lesson You Always Share With Juniors?I always share my experiences with my juniors and new nurses, telling them that Raffles Hospital is a place where they can learn a wide range of treatments and patient care. Being a nurse here has taught me patience and empathy. These are values I hope to impart to the next generation.Looking Ahead, What Is Your Hope For Future Raffles Nurses?My hope for our future nurses is that they not only make a difference in the lives of others but also challenge themselves professionally. I encourage the new generation to remain open-minded and learn as much as possible, as they are truly in the right place.“Being A Raffles Nurse Taught Me…”Being a Raffles nurse taught me the true meaning of empathy. Wishing Raffles Medical Group a happy 50th anniversary!SSN Thwe Ni Aung (24 Years of Service)
30 Nursing Times Vol 7, No 1Embarking on Global Talent: Our Journey in Overseas Nurse ExplorationCheck out the photos below and also our social media to see if you were snapped!We are dedicated to support our partnerThe PeopleSolve outsourcing team was to set up the operations and assist in the recruitment of nurses for Community Care Facility and Community Treatment Facility during the circuit breaker period.Do you know?engage with nurses and healthcare professional. We hired 125 clinical nurses within 6 weeks!Curious about our approach?Our initiative serves as a gateway for nurses a plethora of job opportunities customised to match their unique skills, preferences, and Partnering our nurses for growthWe work as a team and I have the privilege of providing nursing services to our patients during their critical transition periods.My time at TCF has been highly rewarding. I’m proud to be able to engage my patients and provide holistic care for them. I’m excited to continue contributing to patient well-being and upholding excellence in transitional care.I appreciate how the PeopleSolve team connected me with this journey, enabling me to make a meaningful contribution to society. I’m enthusiastic about recommending them to others.”Careers Without BordersJoin the ever-growing community of nurses and healthcare facilities that trust PeopleSolve to bridge their success. Your next chapter starts here.Referring someone who is interested?+65 9645 [email protected]/peoplesolvewww.linkedin.com/company/peoplesolvesgBangalore, IndiaBangalore, IndiaKuala Lumpur, MalaysiaEMPOWERINGHEALTHCAREHORIZONS:THE PEOPLESOLVE ODYSSEYpassionate about the future of healthcare. We assist healthcare organisations to look for nurses and healthcare professionals, and match all our clients with the best available healthcare talents by tapping on our established healthcare professional’s talent bank of dedicated healthcare talents from eight countries.PeopleSolve team has consistently achieved success. Since our modest inception in August 2021, over 6000 nurses and healthcare professionals have found their stage through us, dazzling in both full-time and part-time roles across diverse healthcare facilities in Singapore.PeopleSolve is a member of the Raffles Medical Group. At PeopleSolve, we are By transcending geographic boundaries, nurses can explore opportunities beyond their local area. This expands their horizons, enriches their professional journey, and opens the door to new and exciting roles where they can truly excel.Anushiya Rajendran, a Registered Nurse from PeopleSolve, shares: “I am committed to and passionate about my work at TCF Expo.”
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32 Nursing Times Vol 7, No 1“Caring is the essence of nursing.”- Jean WatsonWHAT IS NURSING?Nursing can be described as both an art and a science; a heart and a mind. Nursing is more than a career. It is a calling.NURSING @ RAFFLESThe nursing team at Raffles is closely-knitted. Our nurses come together to care for our patients.Our nurses are given opportunities to develop and build on specialised areas of interests, and are encouraged to pursue lifelong learning.A NURSING CAREER WITH RAFFLESFind out more about the career development track and opportunities.