1 Nursing Times Vol 4, No. 2 Nursing Times VOL. 4, NO. 2 JUN 2023 RafflesMedGrp RafflesHospital
2 Nursing Times Vol 4, No. 2 TABLE OF CONTENT BEHIND-THE-SCENES’ STORIES Airport Clinic and Emergency Team 04 ASTER GUARDIAN GLOBAL NURSING AWARD 2023 07 INTERNATIONAL NURSES DAY 11 NURSING EDUCATION NGT Roadshow for Guideline Updates 19 CLINICAL UPDATES Medication Vest 21 COMPLIMENTS FOR OUR NURSES 22 ON THE RADAR 28 NURSES’ BANK Mother’s Day 32 CONTRIBUTING WRITERS CN Lilian Yew SSN II Eva Binti Seupin SNE II Wang Hong Wei SM Jaslyn Yeo Su Vi SNC II Norazlina Binte Hassan EDITORIAL TEAM Chief Editor: Lilian Yew, Chief Nurse MEMBERS Lai Kwok Fern, Senior Nurse Clinician II Wong Siew Fong, Nurse Clinician II Rathigka Subramaniam, Senior Staff Nurse II Derek Tham, Acting Assistant Nurse Clinician PRODUCED BY RMG Corporate Communications FOR NURSES BY NURSES Join the Singapore Nurses Association (SNA) All SNA Members receive: • Special rates for SNA and Chapter talks and seminars • Discounted registration fees for SNA hosted and partner conferences • 3 issues of Singapore Nursing Journal (E-copy); 3 issues of newsletter; SNA Connect (E-copy) • Lifestyle benefits (Please find out more at http://www.sna.org.sg/lifestylebenefits) SCAN FOR MORE DETAILS If you would like to submit an article or share a nursing story, please contact [email protected]
3 Nursing Times Vol 4, No. 2 Chief Editor’s Note In this issue we cast the spotlight on our Airport Clinic and Emergency Team to find out how they act as a medical provider that serves the needs of passengers, airport staff, and even visitors of all the airport terminals to deliver safe, quality, and efficient medical care. Also, I will be sharing my achievement in becoming one of the top 10 finalists of the Aster Guardians Global Nursing Award 2023. The next issue of Raffles Nursing Times will be published in September 2023. If you have stories to share, please submit them before 1 August 2023. Mark your calendars and anticipate our next issue! Sincerely, Lilian Yew (Ms) Chief Editor “I am not yet worthy, and I will live to deserve to be called a trained nurse.” ~ Florence Nightingale Raffles Nursing Times is a quarterly e-newsletter published by Raffles Hospital that serves as a unique platform for our nurses to stay connected. It highlights updates from both our nurses and student nurses. With these exciting contributions, we keep abreast of clinical practices, new technologies, and arm ourselves with the latest and greatest from the nursing world. Through Raffles Nursing Times, we also hope to interact with Raffles nurses and stay in touch with our nursing friends from all walks of the field. This is an exclusive e-publication for nurses, prepared by Raffles nurses.
4 Nursing Times Vol 4, No. 2 Behind-the-scenes Airport Clinic and Emergency Team ‘BEHIND-THE-SCENES’ STORIES Airport Clinic and Emergency Team Singapore Changi Airport has been named the World’s Best Airport 2023 at the World Airport Awards that was held at Passenger Terminal EXPO in Amsterdam, Netherlands on 15 March 2023. They also received the 2023 awards for the World’s Best Airport Dining, the Best Airport for Leisure Amenities and the Best Airport in Asia. As part of the Changi Airport community, we are proud to be the only medical provider that serves the needs of passengers, airport staff, and even visitors of all the airport terminals, delivering safe, quality, and efficient medical care. Written by: Say Sheryl Leslie Lim Assistant Manager, Airport Cluster Jeffrey Teng Associate Director, Airport Cluster
5 Nursing Times Vol 4, No. 2 ‘BEHIND-THE-SCENES’ STORIES Airport Clinic and Emergency Team There are eight Raffles Medical clinics in Changi Airport. We have clinics in all Terminal Transits, providing medical care to both arriving and departing passengers in the transit areas. We also have clinics in Terminal 2, 3, and 4 in the public area for members of the public. An inhouse clinic in SATS ICC1 building is dedicated to providing medical care for SATS employees. Clinics at Terminal 3 and 4 are open 24 hours a day, seven days a week, and 365 days a year. The medical clinic in Terminal 3 is Changi Airport’s main medical centre and also functions as our emergency control centre. At the clinic, we serve walk-in patients with acute and chronic conditions, provide medical checkups, health screening services, and emergency care services. We have two ambulances and drivers on standby at all times. Staff at our clinic is always ready to provide emergency care to anyone in the public, airside, cargo, and transit areas. The Airport Medical Team consists of patient service officers, nurses, doctors, and ambulance drivers. Through rigorous training at this regional centre and training provided by Raffles Healthcare Institute, all our staff are able to function independently at their own domain. Emergency and trauma training are essential for the team. They need to be able to drive a buggy around the transit area and are required to obtain a buggy license. They need to be physically fit to carry a 20kg emergency call bag, an AED, and an oxygen tank when rushing to the emergency site. The team has to complete competencies to be familiar with the whereabouts of the airport vicinity. This is to ensure that precious time is not wasted locating a site because time is crucial during a life-threatening event. The emergency response team has a key performance index agreement with the Authorities for reaching an emergency site when an activation call is made. In the first quarter of 2023, the airport team attended to 182 emergency activation calls within Changi Airport. The current staff deployment is based on a three-shift rostered schedule. This is to ensure that there is sufficient manpower for every shift. As dawn breaks, the night shift team starts preparing for the shift change at 7am. They start to close cases seen during their shift, including emergency calls received, closing the dispensing counters, and ensuring medications are stocked up for the following day. Doctors ensure that medical records for all patients seen during the shift are tidied up, consumables are topped up, medical equipment and endorsements are prepared for the next shift, all these are done to ensure we are ready to start the day. When the morning shift team arrives, all endorsements, paperwork, and cases are completed by the night shift team to ensure the continuity of care for our patients. The morning team starts the shift by ensuring counters are handed over, consult rooms are wiped down, and treatment rooms are ready to be used. The afternoon shift starts at 2.30pm. During this time, the clinic is usually still packed with patients. We prioritise those who are at the clinic for health check and health screening since registration for these services closes at 5.30pm. Throughout this period, emergency activation can take place any time. The night shift starts at 10.30pm and our clinic usually sees more GP cases because it is one of a few 24-hour clinics in the East. Similarly, emergency activation can also happen during this period. With that, the day ends and a new day begins. At 8.30am sharp, we begin operations by registering and running the clinic with GP cases, health checks, and health screening patients. Our team of nurses and doctors assist in clearing cases at our main clinic. At any point during this period, once an emergency activation call is received, the medical team, which is made up of a doctor, nurse, and an ambulance driver, leaves the clinic to attend to the case first.
6 Nursing Times Vol 4, No. 2 ‘BEHIND-THE-SCENES’ STORIES Airport Clinic and Emergency Team Although some may consider the environment in the Airport stressful, our team is always ready to do what is necessary for the airport community. It is a workplace that is ever-changing. One minute, you can find yourself handling the usual day-to-day activity, and the next moment you may be activated to attend to an emergency that you have never seen before. What makes the airport team different is the camaraderie, respect, and trust within the team, which is comparable to that of a family. We ensure quality, effective, and efficient medical care is provided to our patients. Concurrently, we also support each team member physically, psychologically, and emotionally. At the end of the day, it is As of March 2023, Changi Airport was already running operationally at 80 per cent compared to the pre-pandemic period. The quantity of passengers and flights has increased significantly and will continue to do so once all terminals are fully operational. This has in fact increased the number of patients that require medical attention before, during or even after boarding. Turnaround flights due to medical emergencies such as stroke, cardiac arrest, seizures as well as deaths on board are some of the common emergency activations the airport team attends to. Due to the increase in the airport workforce, industrial accidents for airport workers at cargo, baggage or even offices have also been on the rise. teamwork that matters most to us. We share the knowledge we have obtained with each other, we grow together through various experiences, and share emotional moments of pain, sadness, and joy.
7 Nursing Times Vol 4, No. 2 Aster Guardians Global Nursing Award 2023 Congratulations to Ms Lilian Yew Siew Mee, Top 10 Finalist of the Aster Guardians Global Nursing Award 2023 Aster Guardians Global Nursing Awards was launched on International Nurses Day in May 2021 by Dr Azad Moopen – Founder Chairman and Managing Director of Aster DM Healthcare. The objective of the award is to recognise the phenomenal contributions of nurses made to the healthcare delivery system globally. In the inaugural edition, Nurse Anna Qabale Duba from Kenya was declared as the 2022 winner.
8 Nursing Times Vol 4, No. 2 This year over 52,000 applications were received from 202 countries for the award and we are delighted to celebrate this moment with Lilian for being one of the top 10 finalists. The shortlisting process was done by a panel of experts who are either currently serving or have served major global organisations around the world. This year, Nurse Margaret Helen Shepherd from the United Kingdom bagged the award. “I would like to extend my heartfelt thanks to Dr Azad Moopen for creating this incredible global platform and opportunity that recognises and appreciates the hard work and dedication of nurses from across the globe. I’m indeed inspired by Dr Azad’s vision in celebrating the success stories of nurses,” said Ms Lilian Yew, Chief Nurse. Lilian with Ms Margaret Helen Shepherd – Winner of Aster Guardians Global Nursing Award 2023 “Here’s a big thank you to the organisers of the Aster Guardians Global Nursing Award team for doing a wonderful job in ensuring a seamless journey for all the awardees,” Lilian added. Q What inspired you to become a nurse? 34 years ago, I left Malaysia for Singapore to pursue nursing. My goal was to support myself because I did not want to burden my parents. My passion for nursing grew deeper after becoming a student nurse. With a passion to care for others, I have always strived to provide the best care for all my patients. Despite many challenges, nursing has been and will always be rewarding. The many smiles of those I have helped made all the hardships I have been through worthwhile. Thanks to my mentors and supervisors, I had opportunities to learn new things every day. They have inspired me to seek deeper knowledge and acquire both hard and soft skills. Hence, I proceeded to further my studies and attained my Master in Health Science Management. With my experience and qualifications, I will continue to do my best to give the best care to my patients and leave a legacy of my own. A Q What does it take to ensure the highest standards in nursing for Raffles Hospital? To ensure and maintain the highest standards in nursing, education and development for nurses are two very important aspects. My role as the Chief Nurse allows me to provide strategic directions for all nursing disciplines at Raffles Hospital. At Raffles Hospital, we use evidence-based criteria by the American Nurses Credentialing Centre (ANCC) to plan, implement, and evaluate our education activities. We constantly provide our nurses with continuous training programmes to improve care and patient outcomes. I am proud to share that Raffles Hospital is the only hospital in Singapore to achieve the ANCC accreditation with distinction in our re-accreditation journey in February last year. A As an ANCC healthcare provider with distinction, it means that Raffles Hospital provides opportunities to help our nurses optimise their career goals. Last October, we were also the first private hospital in Asia to receive the prestigious Nursing Continuing Professional Development Premier Award from ANCC. It underscores our hospital’s ongoing effort to promote the highest standards of nursing and allows our nurses to enjoy continuous learning with career growth. Lilian recounts her personal nursing journey and shares what it takes to be a nursing leader.
9 Nursing Times Vol 4, No. 2 Q What are the challenges in getting nurses to ensure standards, including new and foreign nurses? Having poor standards of care affects the recovery journey of patients. To ensure that consistent quality of care is rendered to our patients at Raffles Hospital, we have a structured training roadmap that guides us in doing so. There is a detailed training programme for every nursing staff level from Novice to Managers. For example, a new joiner will be paired A Q You have been recognised by this nomination, how do you keep pushing yourself? Perseverance is the key to success! As I manage a big team of nurses at Raffles Hospital, it is important to identify areas of improvement to serve our patients better. I always remember what my Executive Chairman, Dr Loo Choon Yong, once said: “We look after our patients first and the business will look after itself.” Regardless of big or small plans, it is important to remain focus on what one has set out to achieve. A Q What advice or tips do you have for young aspiring nurses to make a meaningful impact in the communities and in the nursing field? For all the young aspiring nurses out there, there is never an endpoint for learning. Although nursing is both a challenging and incredibly rewarding profession, always be willing to observe, ask questions, and find ways to improve yourselves. Most importantly, listen to your patients and their families in order to provide the best care possible. In a nutshell, focus on continual learning, empathy, and patient-centered care to make a transformative impact within the nursing profession and communities. A with a trained preceptor to ensure that he or she performs according to the standard of care required by the hospital. We have the required protocols, hospital policies, and procedures in place to guide our nurses. When in doubt, our nurses can seek clarification from their respective supervisors. We also have a strong quality management system that helps to review patient care delivery and outcome. Proud to represent Singapore for the Aster Guardian Global Nursing Awards. Photo with (left) Dr Tan Hsiang Lung, General Manager of Raffles Hospital, and (right) Dr Kenneth Wu, Chief Operating Officer of Singapore Healthcare, Raffles Medical Group.
10 Nursing Times Vol 4, No. 2 Make tomorrow better with a Curtin University Health Sciences degree in Singapore. Curtin Singapore is a trademark of Curtin University. CRICOS Provider Code 00301J. Curtin Education Centre ERF No: 200804822R (20-05-2022 to 19-05-2026) Make tomorrow better. Ranked top 100 in the World for Nursing by the QS World University Rankings by Subject in 2022 Curtin achieved QS Five Stars Plus rating, the highest available for a tertiary institution Curtin is ranked in the top 1% of universities worldwide by the highly regarded Academic Ranking of World Universities (ARWU) 2022 Part-time course offerings • Bachelor of Science (Nursing) Conversion Program for Registered Nurses (Top-up) • Graduate Certificate in Clinical Leadership • Graduate Certificate in Wound, Ostomy and Continence Practice • Graduate Diploma in Wound, Ostomy and Continence Practice • Master of Advanced Practice (Specialisation in Clinical Leadership) To find out more about Curtin Singapore course information, visit us at curtin.edu.sg and contact us at [email protected] or 6593 8000.
11 Nursing Times Vol 4, No. 2 Celebrating International Nurses’ Day at Raffles Hospitals in China On 12 May, Raffles Hospital Chongqing celebrated the 112th International Nurses’ Day. It was a time of gathering and our nurses had an enjoyable time participating in activities such as “We Care” English speaking competition, “Sing Raffles” singing competition, short video clip competition, and lucky draw. Chongqing
12 Nursing Times Vol 4, No. 2 Salutation from Leaders of Government Delegates We started the day welcoming a team of government delegates of Liangjiang New Area District who visited our hospital to express their appreciation towards our nurses. “We Care” English Competition To enhance RMG’s service mindset and core values of CCETV, we held a “We Care” English conversation competition for our nurses. Participants were required to express their understanding of “We Care” using fluent English, and eight finalists emerged from numerous rounds of selection. Saluting to Our Angels in White Before the event commenced officially, our Medical Director, Dr Yang Ching Yu, and Associate Medical Director, Dr Tseng Hsien Cho, sent their appreciation via a video call thanking the nursing department for their unwavering commitment and selfless dedication over the year. General Manager of Raffles Hospital Chongqing, Ms Kelen Leong, expressed her gratitude towards all our nurses and wishing them “Happy Nurses’ Day”.
13 Nursing Times Vol 4, No. 2 Nurses Day Celebration Party Flowers and gifts were presented to our nursing team in appreciation of their dedication and effort throughout the year. Listening to Our Angels’ Voices This is the first year that the nursing department organised the “Sing Raffles!” singing competition. Our nurses transformed into songbirds with their beautiful voices, and garnered resounding cheers and applause from the audience.
14 Nursing Times Vol 4, No. 2 Recognising Outstanding Performance Nursing is an extraordinary job because it requires everyone to work together to protect the lives and health of patients. This year’s award ceremony included awards such as “Outstanding Department”, “Best Smile Award”, “Best Affinity Award”, and “Service Ambassador Award”. In the video competition segment, eight different nursing units created interesting short clips that were inspired by this year’s International Nurses’ Day theme – “Our Nurses. Our Future”.
15 Nursing Times Vol 4, No. 2 Lucky Draw The lucky draw segment brought the whole celebration to a climax! All the prizes prepared were specially curated for our nurses. Happy Nurses’ Day! Although times have changed, but the nursing mission has not. Our nurses have fulfilled the Florence Nightingale pledge, guarded their patients with their youth, and healed patients’ wounds with professionalism. On this special day, we would like to wish all our nurses “Happy International Nurses’ Day!”
16 Nursing Times Vol 4, No. 2 China celebrated Nurses’ Day on 12 May every year, the birthday of Florence Nightingale. The theme for 2023 is “Our Nurses. Our Future”. According to the International Council of Nurses, the theme will be a global campaign that sets out what we want for nursing in the future in order to address the global health challenges and improve global health for all. We need to learn from the lessons of the pandemic and translate these into actions of the future. This year, we pay tribute to our nursing heroes and heroines on their outstanding and incredible contributions during the COVID-19 pandemic and Shanghai lockdown. These nurses have gone beyond the call of duty and provided their utmost care towards those in need. Shanghai Opening Speech by Dr Vincent Chia, Managing Director of Raffles China Healthcare, to the team of nurses in Raffles Hospital Shanghai, Raffles Hospital Beijing, and Raffles Medical Nanjing. Message and sharing session by Ms Huang Zangcai, Director of Inpatient & Ambulatory Care, Raffles China Healthcare.
17 Nursing Times Vol 4, No. 2 Ms Huang mentioned the importance of having these virtues: Honesty, taking Ownership, having Discipline, Loyalty, and Team Sports to excel as a team. All the nurses enjoyed a delightful afternoon tea session in appreciation of their wonderful contributions throughout the year. Floral arrangement using dried flowers. A “Happy Nurses’ Day” to our nursing team in Raffles Hospital Shanghai.
18 Nursing Times Vol 4, No. 2 As of date, we are the only hospital in Singapore to receive Accreditation with Distinction for Nursing Continuing Professional Development (NCPD) from the American Nurses Credentialing Center (ANCC). In 2022, we have also received the NCPD Premier Award, the highest recognition awarded by ANCC. ANCC NCPD Accreditation with Distinction is awarded to organizations that demonstrate exemplary and innovative practices that go above and beyond the ANCC NCPD requirements. The ANCC formally recognizes organizations that provide high-quality nursing continuing professional development and ensures educational activities are designed using evidence-based criteria. By participating in NCPD learning provided by an ANCC accredited organization, registered nurses maintain continued competence in a rapidly changing health care environment. Organizations that achieve ANCC NCPD Accreditation with Distinction are committed to quality learning and are invested in your future. RAFFLES HOSPITAL IS COMMITTED TO LIFELONG LEARNING OF NURSES. (From left to right) Clinical Educator Nur Shida, Acting Nurse Educator Jai Vaishnavi, Senior Executive Khine Myat Thu, Chief Nurse Ms Lilian Yew, Senior Nurse Educator Wang Hongwei, Nurse Educator Dira, Clinical Educator Ten Hui Wen. Learn more about Raffles Hospital at www.rafflesmedicalgroup.com or ANCC NCPD Accreditation at nursingworld.org/accreditation
19 Nursing Times Vol 4, No. 2 NURSING EDUCATION NGT roadshow Raffles Hospital NGT Roadshow Guideline Updates Since the Nursing Clinical Practice Guidelines on Nursing Management of Nasogastric Tube (NGT) Feeding in Adult Patients was published in 2010 by the Ministry of Health (MOH), nurses play a key role in providing care to patients with nasogastric tubes for enteral administration of fluids, nutritional formulae, or medications. Despite being a common nursing practice, feeding a patient via NGT or inserting a NGT are complex procedures that require skillful and competent nurses to carry out. The National Nasogastric Tube Review Committee was formed in 2021 to look at the potential challenges and gaps faced in healthcare and how it could be addressed to be align with the current evidence-based practices. A new set of National Guidelines on Nursing Management of Nasogastric Tube in Adult Patients 2022 was launched to replace the previous clinical practice guidelines. As the nurse planner for NGT workshop, a series of roadshows were organised with the support of my colleagues in NED to educate our nurses on the new guidelines. A total of 169 nurses participated in the eight planned sessions. Written by: Dira d/o Haridas, Nurse Educator of Nursing Education Department
20 Nursing Times Vol 4, No. 2 NURSING EDUCATION NGT roadshow Firstly, the nurses were introduced to the updated guidelines by getting them to watch a video. Following that, they were quizzed on the updated NGT guidelines. Further elaboration on the MOH workflow and handson demonstration on the mannequin were also included to engage the nurses. This provided them with the currrent relevant knowledge and skills, and gave them better insights and understanding. The nurses were also provided with a pocket guide that can be kept in their staff pass to help them retain the key takeaway points from the NGT roadshow. A QR code, which links to the guidelines at the MOH website, was also shared with the nurses to help them to recap what they have learnt. Nurses who attended the sessions had positive feedback about the roadshow. They found the session very informative and comprehensive, and shared that the pocket guide served as an additional resource for them to remember the key takeaway points of the updated guidelines. Providing this fruitful roadshow to the nurses has increased their confidence and competence in providing care to patients with nasogastric tube. Through the learning sessions, I hope that our nurses will be able to better anticipate and address the issues they encounter and find the information provided useful as they care for the safety and well-being of our patients. The roadshow slide deck has been uploaded to our Learning Management System and bundled with the Nursing Orientation package to help our new staff. Nurses are encouraged to access the Nursing Educational Portal (NEP) to learn about the workflow of the Nursing Management of NGT in Adult Patients.
21 Nursing Times Vol 4, No. 2 CLINICAL UPDATES Medication Vest Medication Vest The process of medication administration has a significant impact on patient safety. The effectiveness of following process and policy guidelines helps reduce medication errors. One of the initiatives that Raffles Hospital has adopted to reduce medication errors is by introducing medication vests. As part of the orientation programme for new clinical staff, education and training about the medication vest are one of the components of medication management process. Medication vests were first implemented in 2019. They provide a visual cue to staff, visitors, and patients that the nurse is preparing and administering medications and must not be disturbed. Not being interrupted during medication rounds has a positive effect on patient safety. It helps prevent and minimise errors while nurses administer medications in an uninterrupted setting. Written by: SNC Norazlina Hassan
22 Nursing Times Vol 4, No. 2 Bouquets for our nurses! Each nurse is a service ambassador in RMG, and they play an important role in shaping the Raffles Experience by delivering excellent service. Our service standards are based on Service with an I-M-P-A-C-T. We are pleased to share some of our patients’ heartfelt gratitude towards our nurses who have gone the extra mile to provide outstanding and seamless service.
23 Nursing Times Vol 4, No. 2 Chew Soo San Raffles Medical – Marina Bay Financial Centre Soo San is a nurse who goes the extra mile to show her politeness and efficiency. She emailed my health check report to me upon my request before the review consultation with a doctor. I would like to compliment SSN Nur Ayuni Yahaya from Raffles Executive Medical Centre. Her friendly and cheerful personality had made me very comfortable during my health checkup. She was also very professional in her duties. Raffles Hospital is very fortunate to have an exemplary staff like her. Thank you for the good service. Nur Ayuni Bte Yahaya Raffles Executive Medical Centre Phan Le Minh Inpatient – Ward 9 (Medical / Surgery) Minh was very knowledgeable and cared enough to explain how we should wean my mum off the painkillers. He patiently explained the difference in the three types of painkillers given. He spent 15 minutes explaining to us even though he was already off-duty. He was clearly more knowledgeable than two other nurses we consulted before. Exemplary work attitude and technical expertise! Thank you. I would like to thank the nurse who helped me with both the registration and the medical checkup for my visa application. As it was a last-minute request for the company, I missed out on the paperwork and your staff was extremely patient and kind in guiding me through the process. As a patient visiting the clinic in a hurry, I visited the clinic close to lunch time and she helped me to get Dr Chng to stay back into the lunch hours for the checkup. I really appreciate the extra mile that everyone at Raffles Hospital has put in for me, especially when I needed to get the checkup done asap due to my upcoming travel plans. Great compliments to Raffles for its service and customer-centric staff! Zacarias Sherill Vallo Raffles Executive Medical Centre Chiew Yann Ling Magdelene Inpatient – Ward 10 (Medical / Surgery) Accommodating, prompt, and attentive to patient’s request. There are others but too many to state. Magdalene is an outstanding staff who has gone above and beyond. Today Jenna was with Serina and I really felt looked after and cared for by them. I knew I was in good hands. Thank you and please keep up the good work! These nurses are one of the reasons why I will recommend Raffles Hospital to family and friends for their medical care. Nuruljannah Binte Mohamed Noh Raffles Cancer Centre
24 Nursing Times Vol 4, No. 2 Medical appointments are always hard for me, but the nurses, especially Serina, at the cancer center are always supportive, respectful, and incredibly sensitive. I have been shamed at other medical institutions for ‘wasting time’, when I was genuinely fearful, and it wasn’t a nice experience. It takes a certain sort of person to be calm, reassuring, and professional under pressure and Serina excels at it. Sarina Binte Saleh Raffles Cancer Centre Perfect experience. I came in febrile and very nauseous. They helped me right away, and got me feeling so much better. I am a physician myself (in USA). They treated me so well, and were very caring and reasonable. I thought I would have to wait a long time. Nurse Minh was caring and attentive to details. He kept me updated on what I needed to do next for the series of treatment and screening procedures so that I know what and why each of them was needed. Lariosa Aiko Modiyil Skariah Gracy Kutty Inpatient – Ward 8 (Paediatrics) I have met these nurses during my previous stay too. They handled my son calmly and patiently even though he struggled a lot during medication time and the routine checks. They always try to make him feel better and entertain him whenever they can. I would like to extend my heartfelt thanks to them and the team for making us feel comfortable throughout the stay. Today I met a real angel, Celine, who used her magic and saved me. She caused my insufferable pain to go away like a miracle every time she tried to clean my wound. She always said sorry, but what she didn’t know was her soft voice and professional technique were the best medicine that could help every patient calm down and forget about all their pain! Thank you, Raffles Hospital! You are the best hospital I have ever been to! Go Si Ning Celine Accident & Emergency Department The nursing staff at the ward have been exemplary. They’ve been so kind and caring towards the children. Understanding their distress and showing compassion as they carry out treatments and administer medication. As a parent I can’t thank them enough for their attention, especially all through the nights as we monitored my child’s oxygen levels. Every time I had a concern a nursing staff was there to monitor her and guide me in caring for my child. My special thanks to Nurse Jia Qi who helped us during my daughter’s first and most distressing night here. Chen Chia Chi Inpatient – NICU Phan Le Minh Inpatient – Ward 9 (Medical / Surgery) My daughter was in a bad condition and struggled to get her treatment elsewhere. She was promptly admitted and quickly attended to. The quality of care was excellent on all sides and nurses were very helpful. Giving her oral medication can be challenging, but the nurses were professional and patient. Gracey is especially skilled with children who struggle to take their medication. By her last dose before discharge, my daughter was able to willingly take her medication without forcing. Many thanks to the staff at Raffles Hospital. Thank you Auntie Gracy for the excellent patient care – tough and firm, but at the same time motherly. Parato Mario Nuena Ordas Raffles Medical – Terminal 3 Modiyil Skariah Gracy Kutty Inpatient – Ward 8 (Paediatrics)
25 Nursing Times Vol 4, No. 2 During my stay, I was taken care of by a team of extraordinary nurses. I would especially like to send my best compliments to a nursing staff named Cindy. I believe Cindy performs her duties at the highest quality, not only with her excellent clinical skills, but also with her kind attitude and compassion. I really enjoyed her care and attention. She made me feel at home. Thanks. Khor Hsin Lin Cindy Inpatient – Ward 8 (O&G) Ayuni is efficient. She remembers patients’ names, which makes registration efficient. She’s warm and friendly, and helps a lot when one has to go through procedures or feeling unwell. Thank you, Ayuni, for your warmth and friendliness! Nur Ayuni Bte Yahaya Raffles Executive Medical Centre I would like to thank all the staff from Ward 8 who supported us with excellent service and a kind heart as we begin our journey into parenthood. Special thanks to nurse Tan and Aminah who motivated me during my labour. They are a perfect duo with Dr Koh. I felt like they were breathing with me to help push my baby girl into the world. Like most first-time mothers, I struggled with breast feeding. As much as I wished to do so, the reality did not go exactly what I have read from the books. Nurse Helen helped me based on my current stage of breast feeding. She listened patiently to understand the difficulties that I was facing and provided the best advice to overcome those struggles. Tan Chue Lai Aminah Binte Ramli Cruz Helen Espina Inpatient – Ward 8 (Labour Ward) Yee Hui is a pleasant staff who is always cheerful and polite. She handles patient with gentleness and explains all scans or procedures to be done thoroughly and patiently. She genuinely shows her care and concern towards patients. She always makes the visit to the clinic pleasant each time. Keep it up! Chan Yee Hui Raffles Women’s Centre Beatrice and Joyce are both the most pleasant and knowledgeable staff. I had the pleasure of interacting with them during the course of my recent appointments at the hospital. Both of them are really brilliant and wonderful people who definitely possess exemplary skills in both effective communication and magnificent patience. Staff like them are hard to come by and I have nothing but the utmost form of gratitude for such stupendous professionals. Beatriz Sofia Mora Cahigas Joyce Lim Raffles Neuroscience Centre Retolado Kristher Hanz Inpatient – Ward 9 (Medical / Surgery) Hanz is a very helpful staff. During my stay in Raffles Hospital, I accidentally created a few extra unnecessary tasks for him, but he still helped me to resolve the situation. He has provided excellent service. He would always think ahead of what his patients might need. Thanks, and please help me to thank him again.
26 Nursing Times Vol 4, No. 2 She is really co-operative and very sweet natured. Always assist with great care and ask about my well-being. I always have a very smooth engagement with her when it comes to appointment booking or clearing any doubts. Thanks Aadilah. Aadhila Thasin Raffles Diabetes and Endocrine Centre She is very approachable and very kind, not only to patient, but also to my family members. She gave me a cup of coffee that makes me feel comfortable. She is an angel to me and my mother. I noticed that she is very knowledgeable as compared to others. My mum loves her so much. Ramachandran Anitha Inpatient – Ward 9 (Medical / Surgery) She was very attentive to my dad throughout his stay. I really appreciate her care and dedication because my dad was not able to speak. Keep up the excellent work and may she continue to serve with passion that comes from her heart. Cing San Lun Inpatient – Ward 9 (Medical / Surgery) Nur Ayuni Bte Yahaya Raffles Executive Medical Centre Ayuni made everything seamless and swift. She provided great clarity with her instructions, demonstrated patience, and was extremely friendly and helpful (both on the phone and onsite). She made the appointments and visits seamless, while also making patients very comfortable during the entire process - exactly what patients need. I forgot to bring my medications for a two-week trip. I was at your clinic and the pharmacy required a physical prescription copy to dispense medications. With the doctor not in the clinic, and less than an hour before my flight, the clinic assistant kindly offered me the option of doing a teleconsult. After I collected my medications, he gave me a ride to the gate on his buggy. Thanks for the help! Garcia Jayson Estrada Raffles Medical – Terminal 3 Xiang Yan Hong Raffles Urology Centre This staff was extremely helpful on the day my husband visited the clinic to consult Dr Lim. She did all the necessary paperwork for us when making arrangements for an MRI booking. It was her lunch time and we felt somewhat bad that we were eating into her time, but she told us that it was ok. She was so professional in handling our case. I was truly touched by her empathetic attitude. We are very grateful for all her help on that day. Her commitment is highly commendable. Ramachandran Anitha Inpatient – Ward 9 (Medical / Surgery) Anita was very pleasant and helpful. I am very grateful and thankful. She made sure I was able to walk stably and able to go home by myself. She also advised me to drink more water and confirmed my contact number because I am alone and there is no one at home.
27 Nursing Times Vol 4, No. 2 Gonzales Leonila Diamante Raffles Medical – Shaw Centre I was at Raffles Medical at Shaw Centre for health screening. I would like to extend my gratitude to the staff here for being warm and welcoming. As a frontliner myself, I know this this is key for retaining your customers. Special shoutout to Miss Gonzales Leonila Diamante for her professional service that made the blood test painless and smooth. Thank you, Miss Gonzales! Keep up the great standard that you guys hold! Nurse Anna Agatep is an angelic nurse sent from above! She took genuine care of me for three nights and showed sincere care and concern when I experienced abdominal distension post operation. I also suffered from insomnia, and she would counsel me and discuss appropriate medication for me with Dr Lee I Wuen. Nurse Anna does things without being told. She simply knows what is good for patients. The ops needle stuck on my left hand was so badly done by the anaesthetist that even the waterproof plaster kept coming off. Without hesitation Nurse Anna replaced the waterproof plaster. Again, due to the poor positioning of the needle, it constantly brushed against my blanket and caused me grief. Without being told, she is constantly thinking of how to make me feel comfortable at night. She plastered the protruding needle so skillfully and carefully such that it won’t brush against the blanket. As a result, I had two peaceful nights without worrying about the annoying needle. On the morning of my discharge, before Anna left for home, she came to greet me farewell and wish me a smooth recovery, which I honestly didn’t expect. Thank you, Nurse Anna, I wish every nurse could learn from you on how to be a truly angelic nurse who makes our stay in the hospital a lot more pleasant. Agatep Anna May Brillantes Inpatient – Ward 8 (O&G) Anita is very caring and puts 100 per cent into her work. She is well trained and is a knowledgeable nurse. She attends to the needs of her patients, brightens their day, and helps sweeten the bitterness in medication. Very good staff! Please treasure and value such staff. Ramachandran Anitha Inpatient – Ward 9 (Medical / Surgery) Way beyond my expectation. Lala was so assuring and highly professional. It took her less than a minute to find my vein. And best of all, I didn’t feel the needle prick. Lala is that good. Gonzales Leonila Diamante Raffles Medical – Shaw Centre
28 Nursing Times Vol 4, No. 2 ON THE RADAR On the Radar Let us welcome our nursing leader and new nurses for this issue! AANC Arine Ruizhen Gao Inpatient | Ward 10 I have worked as an emergency-trained registered nurse for nine years in a restructured hospital before transitioning to the private inpatient sector. This has been a significant change for me, but I am grateful for the support and guidance of my supervisors who have helped made the adjustment easier. Additionally, my colleagues have been supportive, which has made the transition smoother. I personally feel that the private hospital setting offers a more favourable environment for healthcare professionals. Such a setting tends to have better staffing ratios that allow healthcare professionals to provide more patient-centric care. While the private hospital environment is different from what I am used to, I am adjusting well and appreciative of the help rendered by my colleagues and the opportunities given to me.
29 Nursing Times Vol 4, No. 2 “If you do only what you can do, you will never be more than who you are.” – Master Shifu, Kungfu Panda 2. I have spent the majority of my nursing career in a community hospital. When COVID-19 struck, I had a brief opportunity to take on an acting supervisory role. The short stint was tough (made even more so by the pandemic), and the learning curve was steep. But through that experience, I discovered that I wanted to hone my skills in healthcare administration, management, and leadership. When Raffles Hospital offered me the opportunity to push myself and take on a supervisory role in Ward 10, I jumped at it. The past six months at Raffles Hospital had been an eye-opening experience. The private healthcare setting is very different from that of a public healthcare. However, supportive supervisors and colleagues made the transition manageable. As Raffles Hospital is a relatively small hospital, there are many tasks and functions that we must take it upon ourselves to complete. Certain processes are less rigid, and sometimes, we have to think of creative ways to solve problems. There is something new to learn every day. Here’s to more opportunities to be more than I can be. Cheers! AANC Tham Juncheng Derek Inpatient | Ward 10 Hello everyone. I am Frances from the Accident and Emergency (A&E) Department. I have joined the Raffles family for six months. I was attracted by the extensive network that Raffles has. Raffles’ structure resembles the restructured hospitals where you can have access to almost any service required. Prior to joining Raffles Hospital, I have worked in both public and private hospitals, as well as private General Practitioner clinic and private paediatric specialist clinic. Raffles Hospital’s A&E also offers both government-subsidised and private care. Since I specialise in emergency nursing, my work experience would be able to contribute in managing Raffles Hospital’s unique mix of patient cases at the A&E. On a fun note, I am a bubbly person who enjoys outdoor activities especially if I can include my dog. I also like to travel, and I am elated that the borders are open once again. ANC Frances Lee Beng Sim Accident and Emergency Department
30 Nursing Times Vol 4, No. 2 ON THE RADAR Garcia Leo Bundoc Ward 9B Staff Nurse I Caroline Florentius Operating Theatre Senior Staff Nurse II Heng Geok Choo Whitesands Enrolled Nurse Amora Renz Carl Llido RM @ RH Staff Nurse I Nordiana Binte Sulaiman Shaw Centre Senior Enrolled Nurse II Angeline Sarah D/O Murugah Holland Village - Health Check Senior Staff Nurse II Hema Malini Ward 9 Senior Nurse Clinician II Marziyanah Banu Binte Rahmathullah Primary Care Network Staff Nurse I Torrefiel Maria Dolores Catherine Espina Ward 8B Senior Staff Nurse II Chen Dongli Ward 10 Assistant Nurse Clinician Let’s welcome our new nurse joinees for the month of April - June 2023
31 Nursing Times Vol 4, No. 2 Rasina Afreen Dialysis Centre Staff Nurse I Garcia Christine Joy Duran Radiology Senior Staff Nurse II Siti Ummairah Binte Ripangi Women Centre Staff Nurse I Dimarucut Aiza Santos Operating Theatre Staff Nurse I Putri Savana Impian Misti Ward 13 Staff Nurse II Mohammad Fahim Bin Airani Lot 1 Enrolled Nurse II Norain Binte Sudin Hillion Mall Enrolled Nurse Farinas Joana Felica Santiago Operating Theatre Staff Nurse I Maziyanah Banu Binte Rahmathullah Primary Care Network Staff Nurse I Norita Bulan Anak Sak A&E Senior Staff Nurse II Jasem Rif’at Muhammed Effendi Arriola Terminal 3 Enrolled Nurse II Nur Amalina Binti Abdul Razak Rivervale Mall Senior Enrolled Nurse II Sarah Aqilah Binte Abdul Rahman Singapore Land Tower Enrolled Nurse II Kristine Ortiz Untal Operating Theatre Staff Nurse II Vithiya Letchumy Kumar Operating Theatre Senior Enrolled Nurse I Ng Tien Shu Sheena Ward 8 Acting Assistant Nurse Clinician Visalachi Muniandy Ward 8 Staff Nurse I Sathiya Kumari D/O Sathiavelu Raffles Health Screeners Staff Nurse I Hothaimalar Balakrishnan Ward 13 Staff Nurse I Zara Ivanna A&E Senior Enrolled Nurse I Priyashalini Anne D/O Ashogan Terminal 3 Enrolled Nurse I Khairunnisah Binte Ali Capitasky Senior Staff Nurse II Noor Mohamed S/O Mohamed Ibrahim Boys Home Senior Staff Nurse II S. Logespwari Marina Bay Financial Centre Staff Nurse I Teo Mui Chen Tracy Ward 10 Senior Nurse Clinician II Vithiya Letchumy Kumar Operating Theatre Senior Enrolled Nurse I Loh Siew Yoong Ward 8 Senior Nurse Clinician II
32 Nursing Times Vol 4, No. 2 NURSES’ BANK MOTHER’S DAY Mother’s Day “Why don’t you know this? I told you to google the meds right?” I was taking my first ever case as a Year 1 nursing student. How would I know that Rocephine and Ceftriaxone are referring to the same thing? That was my first taste of having a preceptor, affectionately known as a mother, in the ward. Since then, I have come to understand and accept that ward mothers come in all shapes, sizes, seniorities, attitudes, characters, and levels of love for their so-called ward children. There are those who hold one (or both) your hands at work. They are the teachers and the ones who taught me how to take cases, write my first report, do my first discharge, how to pass report, and mouthed words beside me while I call the doctors. Just like what mothers do for their own children, these mothers at work spend time imparting knowledge and wisdom to their preceptees. They do this while selflessly sacrificing their own daily sanity just so that we would learn. One of them even skipped breaks consistently to teach us what was needed. Similar to real mothers, they never fail to catch us and our (near) mistakes whenever we mess up. Thank you, for holding my hand while I took my first steps. I thrived in your hands. Even though you may not be holding my hand anymore, you are still just a call away down the corridor whenever I need it. There are, of course, those who may believe that nurses eating their young should be the norm. Tiger mums. They believe in tough love – that the best way to learn how to swim is to have you thrown in the deep end with little to no support. Let’s take baby swimming lessons, for example. Did you know that parents drop their babies into a pool and wait for their babies’ natural, innate ability to bring their noses out of the water to breathe and survive? These mothers believe that experience is the best teacher. That way you will figure it out eventually even if left to your own devices. Other times, they are extremely strict to the point that you start getting fast atrial fibrillation the moment you see that you are going be under their wing on that day. I personally do not thrive in this type of teaching style, but I know many of us have gone through a variation of this tough love. Scolding here, scolding there, harsh words here and there, but we all turned out alright eventually, correct? Perhaps even ended up with a “thicker skin”. It may seem tough, but at the end of the day, it’s still love. Tiger mums are still mums. Their goal is for their children to learn how to be useful, functional adult nurses, even after all the roaring. And for that, thank you. And of course, you know the age when your mum is your everything, your best friend? One moment they are teaching me how to administer IV drips, and the next we are at their house eating cheese, drinking, and laughing at questionable things we have done. One moment they will be going through the steps of blood transfusion with me, and the next we will be spilling secrets during night shifts. It is so funny being one of the youngest in a close-knit ward sometimes. One moment they are saving me a situation of administering an IV antibiotics a little early, and the next we are talking about my (non-existent) love life. And just like real mothers, they even have an opinion on whom I should or should not date! I do feel like I have an extremely extended family in the ward. Thank you.
33 Nursing Times Vol 4, No. 2 NURSES’ BANK MOTHER’S DAY SN Paula, Ward 10 It has been almost five years since I entered the nursing field as a student, of which I have only been a working adult for seven months. From experience, my ward mothers tend to be a combination of all those above. This Mothers’ Day, I would like to honour my ward mothers for teaching me everything I know. Every day, I try to emulate your demeanour and all the good things you have imparted to me. Thank you for raising me up, so I can stand on mountains. Thank you for raising me up to walk on stormy seas. I am truly strong when I am on your shoulders. You raise me up to more than I can be. Thank you for the love and protection, and treating me as though I am your own child. Five years on, I now know that Rocephine and Ceftriaxone are the same thing by heart. HAPPY MOTHER’S DAY! My children inspire me to appreciate. As we get older, we should never lose our sense of appreciation. My children may not have many toys, but they appreciate the things they have. At the same time, they have inspired me be a leader too. I have never been a natural born leader, or a follower for that matter. That said, when I have to make decisions for others, I discovered my own leadership skills. They reminded me to be creative. Sometimes as adults, we lose the ability to think outside the box, but kids can think of a million of different ways to do one thing. It helps me to never think, “This won’t work or it has to be this way.” They inspire youthfulness. I’m constantly reminded what it’s like to be young and carefree again, and to thrive on exploration. I love waking up in the morning and just being excited for the day ahead. It becomes contagious and I believe it makes me a better person. Hopefully, this helps others get excited about their own adventures. Children inspire eagerness to learn. My kids remind me of what it is like to be excited about learning every day. Not memorise, but truly learn. How amazing it is that you can never stop learning, growing, and trying new things. They provide a sense of humour. Sometimes we need to laugh at ourselves in order to move on. Putting a smile on someone’s face or making them laugh is priceless and it truly makes a difference in everyday life. Before starting work, my kids would always say: “ I love you, mummy! Have a nice day!” Patience defines a good mother. As children grow older, they try to learn more about the world. Sometimes, while finding or trying new things, they can become frustrated. Therefore, if they decorate the walls with their art or spread milk on your favourite rug, please be patient, do not shout at them, take a deep breath, and do your best to relax. Patience is an important virtue and it is especially so as children grow older. Being a mother can be a stressful role, and it comes at one’s own expense. I strive to be strong for my kids and be a role model to them, sharing important values and life lessons, and showing them what it means to be strong. Happy mother’s day to all the beautiful and strong mothers! Lim Sook Yee, A&E
34 Nursing Times Vol 4, No. 2 NURSES’ BANK MOTHER’S DAY Being a mum is one of the challenging parts of the maturity stage. As a mother, I need to make sure that I spend time with my daughter because it is the best way to understand and develop a healthy relationship and healthy parent-child bond. Even after a stressful day at work, I will make sure I set aside some time to talk to her because she is the only one who can motivate me to pursue and focus on our dreams and her future. She is my “booster jab”, my inspiration, and my life. Caren Virrey, A&E Raising me as a single parent was not an easy job – juggling between work to provide me with a safe environment and putting up with my teenage tantrums. My mum was the very first person who has inspired and guided me as I grew from a girl to a woman. We may be miles away, nevertheless, she is always in my heart and in my prayers. Being a new mum soon is both exciting and challenging. Yet I know that with her continued love, wisdom, and support, I can make it through like she did! You are the most incredible and amazing mother in the world. My superhero and best friend. I am so proud to be your daughter. I know you are excited and looking forward to meeting your first grandchild. See you the soonest. Happy mother’s day, Ma. I love you always! Rose Ann Benedict D Bambao, Ward 9 Thank you for working so hard to support us. Despite your busy work schedule, you never fail to feed us, take care of us, and wash our clothes. A super mum indeed! Love you and happy mothers’ day! Tricia, Ward 10
35 Nursing Times Vol 4, No. 2 NURSES’ BANK MOTHER’S DAY My mum has always, and continues to be my rock, my confidant, and my best friend. Her love has been a constant source of strength and support in my life. I will always treasure the times where she would come and sleep with me because I was either under the weather or feeling upset. Nothing beats her comfort and presence whenever I am feeling down. Growing up, I have seen how she protects and cares fiercely for the ones she loves. Thank you for always inspiring me to be and do better, for reassuring and protecting me when things goes awry. Thank you mummy for being there for me rain or shine, for being my biggest cheerleader, and providing me with nothing but the best. Your love, kindness, and generosity never cease to amaze me. I mean who else would readily give a Christmas tree away to a family in need when it was listed for sale? Or go out of the way to help a sick bird on the street? The list goes on. Happy mothers’ day, mummy! Our family is very lucky to have you. Love you lots! Go Si Ning Celine, A&E Being a mother is the most fulfilling journey of my life as a woman apart from the calling of my profession as a nurse. Both roles require gentle care, undivided focus, and a burning passion. Juggling between shift schedules and motherhood is nothing short of a challenge. However, I always strike the chord of balance in ensuring I am performing within the boundaries of my duties and effective in both hats I wear. It is not easy, but being both mother and a nurse, who endeavours to touch lives and make a difference to others, is the greatest job there is in the world. Happy mother’s day to all the heroes who wear not capes and fancy costumes, but ordinary clothes and scrubs in their homes and hospitals respectively. A noble profession in the hospital is first honed in the institution of a home. Once a mother is always a mother. Once a nurse is always a nurse. Both roles are significant. Poliquit Keith Joy Panila, ICU
36 Nursing Times Vol 4, No. 2 NURSES’ BANK MOTHER’S DAY As a committed nurse and a mother of two boys, I learnt to balance family life and work. I may not be around during their birthdays or even when they are sick. Being emotionally present, my sons feel safe and secure knowing they have a mum who is a nurse. My journey here has been a sacrifice of my time and personal commitment. I am still a work in progress as an individual. However, because of the compassion, patience, and empathy that I learnt from my colleagues, I continue to improve. Hard work paid off when I was surprised my eldest son also pursued nursing as a career. I cannot contain the happiness that I was able to influence him unknowingly. I am grateful being a nurse and a mother who can inspire and care for my family and others. Masador Maria Katrina Collera, ICU Dearest Mama, When I was growing up, I never realised everything that you have done and the sacrifices you have made were for our family. As a mum now I finally understood and I am beyond grateful. I am so impressed by the hard work, perseverance, sacrifices, and so much more that you have invested in raising your four children with different personalities. I appreciate you and all you have done. Happy mother’s day and thank you for being my mum. I love you! Hannah, Ward 13
37 Nursing Times Vol 4, No. 2 NURSES’ BANK MOTHER’S DAY To my: No single word can describe how grateful I am to be your daughter. All the sacrifices and burdens you overcome to raise us. Nothing compares to you. And nothing can measure how much you care and your willingness to share the little things you have to people in need. You are the glue that binds our family together. I thank God from above that he gave us a mother like you. Lea, Ward 13 The person who always stands by me through thick and thin, and who doesn’t give up on me when I didn’t win. The person who loves me unconditionally and I am forever grateful for that person I call my “Mama”. Happy Mother’s Day! Steffi, Ward 13 Mama, the prettiest lady in the whole wide world. The one who loves me more than herself. The one who will crack a joke when I am sad. On this special day, I want to thank you for staying back and watch me shine. I love you, Mama. Maelanny, Ward 13
38 Nursing Times Vol 4, No. 2 My mum, Victoria, is my superhero. She is the most selfless person I know. She feeds us with wisdom, showered us with unconditional love and sacrifices. Mum, you mean the world to me. You are my strength. Thank you for being the best mama. I love you so much. Cheryll, Ward 13 To the strongest woman whose heart and arms are the best cradles, and who sacrifices so much and gives greatly. A mother who guided me to take my first step until the end, one who lifts me up when I fall. She is always at my side when I am down. The person who always believes in me and encourages me to do my best. I am where I am today because of you. Thank you for everything. I love you so much! Marie Jo, Ward 13 My dearest amma! You will forever be in my heart. Thank you for always pushing me to be my best! I am so blessed to be able to call you MY AMMA. Karrupaiya Kannanthai, Ward 13 NURSES’ BANK MOTHER’S DAY
39 Nursing Times Vol 4, No. 2 I may not say it often but I love you so much. I would give the world for you and still that’s not enough. For you, I gladly thank the Lord. You are the best mum anyone could ask for. Happy mother’s day, Mama! Catherine, Ward 9 As a mother and a nurse, I find it difficult at times to balance work and family. I often need to juggle with shift work and managing stressful working environments, while ensuring that my children receive the love and care they need at home. I have to somehow become an expert in time management, multi-tasking, and problem solving, while maintaining a positive attitude. To achieve this balance, I try my best to spend quality time with my children, but also set aside a bit of time for myself (being a happy mum is important too!). My oldest child has been adjusting to having a new sibling. I strive to find time to do special one-to one activities with her so as to give her the attention she needs. In addition, I have learnt to be adaptable in case of unexpected changes, since as we all know it is quite rare to have the stars align for a perfect day. To all our working mothers and soon to be mothers in Raffles, the work that you do is amazing both inside and outside of the hospital. Your selflessness is inspiring and I wish you all a happy mother’s day! Laura, Ward 10 NURSES’ BANK MOTHER’S DAY
40 Nursing Times Vol 4, No. 2 Women are traditionally expected to maintain a balance between their careers and roles in the family. Many strive to be perfect mothers and spouses. This expectation is unrealistic and unfair. Any perceived shortcoming adds to the burden of guilt that working mothers already carry. Every time I leave the house for work, I cannot help but feel guilty that I am not spending precious time with my kids. I constantly overthink and run scenarios through my head, worrying that I might miss out on important milestones. Shift work has its advantages and disadvantages compared to a standard office job. I would like to give a special shoutout to my supervisors and colleagues who have been very supportive, allowing me to arrange my shifts in a way that enables my husband and I to take turns looking after our kids. Arine Ruizhen Gao, Ward 10 As part of undertaking the nursing profession I have sworn to, I also devote myself to the service of others despite the risks faced by our heroic profession. My resolution had been put to the test during COVID-19; fighting the virus on the frontlines, and uncertain of whether I might contract the virus and fall deathly ill. While fighting the pandemic in Singapore, I also worry about my family back home. In times of test, family is the best! My strength comes not only from within myself, but from my greatest support system – my family. Being a mother is not an easy task. Conversely, nursing is a challenging career. Now, imagine how difficult it is being a full-time “nurse-mum” of two young adults. My children are already at the ages of 21 and 17. Just like any other teenagers, they long for the love and attention of their mother at this pivotal point of their lives. Despite taking on multiple double shifts and being a workaholic, I have never once neglected my role as a mum to my kids. Just as how plants grow towards the sunlight, our kids grow the way we nurture them. I am glad that I have raised my kids to be respectful and strong-willed individuals. To give my children a better life, I have been working abroad for many years, separated from them. Despite this, I am joyful that my relationship with my children is still as close as the day we had parted. I am also delighted they perceive me as an inspiration and role model that they want to emulate. These are all that I can ask for as a mother. Hinaya Ma Imelda Abobo, Ward 10 NURSES’ BANK MOTHER’S DAY
41 Nursing Times Vol 4, No. 2 Advance Your Nursing Career Undertake your Bachelor of Nursing (Top-up) degree with La Trobe University in Singapore via online learning and supported face-to-face classes with La Trobe University academics. The Bachelor of Nursing course is the longest running degree conversion programme in Singapore. Started by Singapore Nurses Association with La Trobe University in October 1997, the programme has graduated more than 1000 registered nurses. The course is equivalent to the Bachelor of Nursing degree course conducted at La Trobe University in Australia and students who successfully complete the course will receive the same award. The course is accredited by the Singapore Nursing Board and conducted in partnership with Singapore Nurses Association/ Nurses Learning Hub and PSB Academy. Applicants must hold a current nursing certificate or diploma from a recognised nursing school or tertiary education institution and is currently employed as a registered nurse and hold a valid practising certificate with the Singapore Nursing Board. February & August 2023 SNA Members: S$20,938.05 Non Members: S$23,225.25 S$150.00 In Partnership with Admission Requirements Course Fee (incl GST) Application Fee Upcoming Intake For further enquiries, please go to psb-academy.edu.sg CRICOS Provider Code: 00115M
42 Nursing Times Vol 4, No. 2 “Nursing is an art: and if it is to be made an art, it requires an exclusive devotion as hard a preparation as any painter’s or sculptor’s work.” -Florence Nightingale WHAT IS NURSING? Nursing can be described as both an art and a science; a heart and a mind. Nursing is more than a career. It is a calling. NURSING @ RAFFLES The nursing team at Raffles is closely-knitted. Our nurses come together to care for our patients. Our nurses are given opportunities to develop and build on specialised areas of interests, and are encouraged to pursue lifelong learning. A NURSING CAREER WITH RAFFLES Find out more about the career development track and opportunities.