EmployeeNewsAugust-October2017

Well INFORMED

A newsletter for employees of UNC Wellness Centers

2

Quality &

Service

Quality & Service
links directly
to our culture,
focusing on not
only what we do,
but how we do
it.

www.uncwellness.com 3

Service, Quality and Golf

For this edition of the Newsletter the theme is Quality
and Service. I would say that we all have a pretty good
concept of these nouns. Just to make sure, I decided
to start with google for the true definition of quality and
service... Quality: The standard of something as mea-
sured against other things of a similar kind, the degree
of excellence of something. Service: The action of help-
ing someone. The definitions are right on point. I would
have to say that quality and service probably are the pil-
lars that mean the most to me and can truly define your
potential for success.
The definition of quality mentions the standard of
something as measured against other things of similar
kind. I am always comparing and evaluating our overall
quality and service, the overall experience that we pro-
vide versus other entities and competition. I might be
visiting another wellness center, or on vacation or just a
trip to the grocery store, I always want to know how we
stand up and compare to others. These days everyone
wants the best quality and experience for their buck. I
recently completed a vacation in Europe. On the back side of our time away, we had a few days in Scotland and Saint
Andrews. A trip to and a round of golf at the legendary home of golf St. Andrews has been on the bucket list for a
long time. Fortunately, my wife also plays golf so this trip was very special for her as well. So, while at St. Andrews
the feeling that this is a special place hits you hard as soon as you arrive in the town. I have heard nothing but great
things about the town and the people and how wonderful you are treated at the home of golf. So of course, I had my
eyes wide open and constantly making those comparisons of quality and service and how the town’s people treat
their visitors and what are the secrets to make sure their guests have the best experience possible. I must say that
the people of St. Andrews are truly wonderful, very helpful and friendly and willing to do what they can to ensure
your best experience possible, but not everything in St. Andrews is perfect. There are issues, booking problems, bad
weather, (luckily not while we were there) lost luggage (that one did happen to us). Our luggage situation did throw
us for a loop that we did not expect. I figured here is a great opportunity to see what type of assistance, solutions
and suggestions the towns people would come up with for their guests. I did share our luggage story with a hand full
of folks that we encountered. From Marion our B&B owner to Meredith in the golf pro shop to Shamus our bartender
and the crew at the local fish & chip shop, everyone was delighted to offer any assistance that would help us. I was
truly amazed by the outpouring of help and solutions. In short time our new friends armed us with a plan to get us
what we needed to be prepared for our next day 7:20 am tee time. The overall willingness to assist by so many
made the lost luggage issue seem like a minor inconvenience. I thought to myself this has to be too good to be true.
There has to be a weak link or a soft underbelly when it comes to delivering top shelf consistent service and quality.
So, I figure there has to be one service group of employees in this town that is not pulling their weight in the quality
and service department. Being a golfer, I know that caddies can be known for their less than stellar personalities, so
off I went to talk to a few caddies. I was walking and talking to a few caddies from the caddy shack up to the first tee
of the historic Old Course of St. Andrews. So, I decided to ask one of the caddies a question. I said, “Angus….. you
must get tired of putting up with rude obnoxious crummy tourist golfers that keep hitting golf ball after golf ball in to
the gorse bush, expecting you to go in and fetch their golf ball for them, how do you put up with that?” Angus replied
with this great Scottish brogue, “Well George, it is my job and no one forces me to do it and I love what I do. Golfers
are a pain in the arse but every golfer deserves my best every day”. The remarks from Angus were truly his and not
what I expected. Besides a wonderful visit and playing the round of golf of my life at St. Andrews, I got a little life les-
son and useful reminder of quality and service from a friendly caddy to take home with me.

George Wayson

Director, UNC Wellness Centers

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THINGS

TO KNOW

Guest Passes
UNC Wellness Centers offer daily guest passes at a rate of $10 per visit to anyone in the community. Al-
though the guest fee is low (some facilities don’t even allow guests) in comparison to other fitness facilities
in the area, we believe it is a great marketing tool that helps brings awareness to our centers in the surround-
ing communities and it also gives us an opportunity to showcase our staff, services and amenities. Increas-
ing the fee would possibly eliminate the chance to connect with these individuals. Additionally, creating
long-term relationships with just a small percentage of these guests outweighs the incremental revenue we
would receive by increasing our guest fees.

However, we do monitor the overall numbers of guests that come into the facility each year and we would
look at making adjustments if we felt it was negatively impacting the experience of our members. Over the
last 4 years, the overall number of guest visits at the NW Cary facility has remained consistent while the over-
all number of guest visits at the Meadowmont facility has decreased slightly.

If you have any questions, please feel free to reach out to Mike Martinho and he will be happy to talk more
about it with you.

Private Yoga, Yoga Therapy, & Thai Massage
Private yoga, yoga therapy and Thai massage are all listed under the “Eval/Yoga/Thai” tab in CSI Scheduler
at Meadowmont, since they all use the same room. Janet Thompson and Sam Sather are doing yoga therapy
sessions and Robin Zwilling, Alex Strano, Doris Alexander Buley, Janet and Sam all do private yoga. These are
rung up as personal training sessions. 90 minute sessions will need a regular session and a 30 minute session
at POS. Thai massage is a specialty massage for pricing: Alex Strano and Michelle Treffer will do Thai mas-
sage.

Equipment Upgrades at Meadowmont
In late August 4 Life Fitness Selectorized machines will be replaced with newer and updated versions of
themselves. The Seated Row, Shoulder Press, Lat Pulldown and Pec Fly/Rear Delt machines will be upgraded.
During this replacement, two additional machines will be removed to make space for adding an additional
Olympic Flat Bench Press. The bench press has been a heavily requested item by members and in order to
fit another, we will need to remove a couple of machines. These machines will include the Life Fitness pull-
over and the Plate-loaded Hammer Strength wide chest press. The Olympic Flat Bench press will be installed
either at the same time as the others or shortly thereafter.

Massage & Personal Training Price Increase
Prices for massage therapy and personal training went up on July 1st, so you should have noticed the new
brochures around the buildings. Please take a look to become familiar with those offerings and let Kathy
DeBlasio know if you have questions.

Employee Benefits
As UNC Health Care employees, we are eligible to receive a number of benefits ranging from paid time off to
retirement to discounted programs, services, and tickets. On Friday, September 29th, UNC Health Care will
host the Employee Benefits Fair from 11 am-2 pm in the Concourse of UNC Hospitals. Open enrollment is sched-
uled in October. This event will be helpful if you have questions about our benefits and options as there will be
vendors available to help educate us on our options. If you have any questions or would like to know more
information about your available benefits right now, please click on a link below to be directed to the Ben-
efits pages.

Here is the link to all UNC Health Care employee benefits.
http://www.uncmedicalcenter.org/uncmc/about/human-resources/employee-benefits/

Human Resources Employee Benefits Contact information:
http://www.uncmedicalcenter.org/uncmc/about/human-resources/employee-benefits/contact-us/

Here is the link while an employee is logged on to the intranet with links to various discount service programs.
http://hr.intranet.unchealthcare.org/hr/discount/index_html
5

UEPVCOE NMTINSG

1 Pedal for Peds
2
3 The UNC Division of Pediatric Hematology Oncology is proud to present the
8th Annual Pedal for Peds Bike Ride on Saturday, September 23, 8:00 am-
6 12:00 pm at UNC Wellness Centers at Northwest Cary. This cause is near to
hearts as it is a day of celebration dedicated to children battling cancer and
blood diseases. We honor those that have survived cancer and take time to
remember those that have lost their loved ones. The funds raised from this
event specifically benefit the families and caregivers that have been or are a
part of our UNC Hospitals’ Pediatric Hematology Oncology division.

Triathlons

We will be hosting 2 triathlons this Fall. One at our NW Cary Location and
one at our Meadowmont location. The Tarheel Youth Triathlon will take place
at the NW Cary facility on Sunday, September 24. Signups and info can be
found at: http://www.kidstrinc.org. Secondly, we will be hosting the Ramb-
lin’ Rose Women’s Only Triathlon on Sunday, October 8th at Meadowmont.
For more information or to register visit http://ramblinroseevents.com.

Heart Walk

Join UNC Health Care and the American Heart Association for the 2017
Triangle Heart Walk on Sunday, October 1st. The Walk is the American Heart
Association’s mission in action. This annual celebration promotes physical
activity and heart healthy living in a fun, family, and dog-friendly environ-
ment. Let’s make an impact on the fight against heart disease and stroke at
this local walk with a large presence of UNC Health Care teammates, family,
and friends! Activities begin at 12:30 pm at the PNC Arena. The 1-mile and
3-mile walks begin at 2:00 pm. We look forward to seeing you all on October
1st!

Save WHAT’S
the date NEW

Employee Recognition Spotlight

Please join us in congratulating Tori Hall and Gabe
Wical for being moved into Fitness Team Lead
roles for their respective facilities, Meadowmont
and NW Cary. These two have shown leadership
from day one and have taken initiative on many
programs since joining our team.

Tori has become a Certified Emergency Oxygen
Instructor, developed and implemented our 30
minutes Express Sessions, become a swim men-
tor for new team members, and developed many
additional fitness clinics for our team to teach,
among other things.

Gabe has also become a Certified Emergency
Oxygen Instructor, drove the implementation of
our computer and online scheduling system for
use at the fitness desk, and performs a majority
of our equipment maintenance tasks at NW Cary,
among many others.

The list of items here far underscores their value
to this team, to our wellness centers and to the
UNCH organization. Thank you both for you in-
credible team work, attitude and leadership.

FitLinxx-Activelinxx Transition

Activelinxx, the new company that has bought out
and taken over FitLinxx, will be deactivating the
old Fitlinxx Website on August 15th. All users of
FitLinxx will need to create or transfer their Fitlinxx
account to the Activelinxx.com account by this
date. Instructions on how to do this will be sent
to all users however, our Fitness Team can assist
those members at the Fitness Desk that may need
additional help.

7

Employee Spot

Jessica Fei • In my second year of Tori Hall • I played clarinet for 10 years.
Camp Counselor Nursing School at UVA Wellness Attendant • I love to take cruises
• I am 2nd of 4 kids
Jean Haas • Born in Beverly, Massa- • I like to commute to work by
Cardiac Rehab chusetts, but have lived
over half my life in Cary walking or biking whenever
Shelonda Griffin possible.
Stay-n-Play • Love baking triple • I am always hungry
chocolate chunk cookies,
8 kayaking, watching DIY • Grew up in Cleveland, OH,
home decor videos, and but moved in 1999
exploring the city with
friends • Mom of 2 boys (Carter 11
and Austin 8)
• I have one younger sister
and two shih-poo dogs • married for 15 years
• Loves to cook and run and
• I make a to-die-for mac
go to the beach
and cheese! • Loves teaching kids cook-

• Native Eastern North Caro- ing classes and getting
linian (Wilson, NC) them excited about food
• She was a majorette in high
• Undergraduate degree school and twirled a fire
from UNC, Graduate degree baton
from UNLV
• I have a dog named Moose
• Great adventures: Gala- • I’m a PADI Advanced Scuba
pagos Islands, Tuscany,
FUMC-VIM construction Diver
mission trips • my favorite activities are:

• Love to: cook, play tennis, yoga, hiking, beaching and
swim, paddleboard, kayak, spray painting things gold
walk on the beach, laugh • I could not function without
with family and friends - coffee or chai tea
• I hope to one day own a
• married to my best friend, goat that’ll I’ll name Goose
(because you know, Moose
Dave for 31 years & Goose)

Liz Watt
Dietitian

• I have a 6lb dog named
Thor

• I have lived in NC my
entire life

• I took Japanese in high
school

• I love photography
• My favorite flower is a

Sunflower
• Favorite restaurant is

Noodles and Company

Julie Snyder
Wellness Attendant

tlight

• Married for 7 years Chris White • Hometown: Raleigh, NC
• Have 2 daughters, Krista Member Services Manager • Graduated: East Carolina

and Taliyah University (Major: Exercise
• Graduated from NCCU Sports Science) (Former
• SNICKERS are my favorite Football Player)
• Intern: UNC Wellness 2005
candy bar • Overcame a House Fire at
• I love to read (I couldn’t age 18 (with my dad as well)
• Enjoys: Sports, Traveling,
choose a favorite book, Active in my church, and
there are too many to love!) Cooking
Two-Year Breast Cancer • Has a fund named after
Survivor!! him: Chris White Fund at NC
Jaycee Burn Center (2017)
Teirra Cooper Barr • Member Services Manager at
Member Services Representative Meadowmont (July 2017)

• Originally from South • I am originally from Michi-
Dakota gan, but I’ve become well
• acquainted with Carolina
• I enjoy spending time • barbeque, so NC is home.
hanging out with my hus- • I am pursuing a degree in
band & 3 boys • Communications at ASU.
Stefanie Hopkins I’ve been known to love
• Former competitive power Member Services Representative a good holiday pun- the
lifter with a max bench more the merrier!
press of 195lbs I was a Girls on the Run and
Heart & Sole coach here for
• Gymnastics and track 3 seasons.
were my favorite sports I’m a new aunt to sweet
growing up. I even ran baby boy Lennon!
high hurdles!
Neva Avery
Personal Trainer • Favorite movie-Footloose
(The original!)

• Chocolate & peanut
butter--best food combi-

nation ever

9

www.uncwellness.com

HALLOWEEN

Dress to Impress

10

HAPPY BIRTHDAY!

CORE TEAM AQUATICS Sharon Roggenbuck: Oct 20
Kathy DeBlasio: August 8 Stephanie Noble: 9/18 James Dunbar: Oct 21
Matt Stout: September 10 Andrew Losiel: 10/22 Stephanie Bodenham: Oct 22
Mike Martinho: September 27 Maggie Williams: 10/11 Christine Arndt: Oct 23
PERSONAL TRAINERS/ GROUPEXERCISEINSTRUCTORS Mary Moore: Oct 26
MASSAGE THERAPISTS Jessica Fei: August 5 Shannon Flynn: Oct 27
Daniel Fleisher: August 10 Nancy Warwick: August 6 Stephen Foster: Oct 28
Doris Alexander Buley: Sept. 16 Denise Worden: August 9 Cory Hancock: Oct 28
Sabrina Baker: Sept. 18 Elizabeth Floyd: August 18 Emily Klema: Oct 28
Kelli Sedlak: Sept. 19 Mary Fincher: August 19 Amanda Longo: Oct 28
MEMBERSHIP SERVICES/ Marion Connolly: August 20 CARDIAC REHAB
STAY-N-PLAY Margaret Rauwald: Sep.3 Judy Hinderliter: Oct. 9
Amy Dreher: September 12 Tanja Bauer: Sept.5 Cindy Clark: Oct. 31
Ashley Farrell: October 24 Amanda Chay: Sept 14 HEALTH EDUCATION
Taylor Gregory: August 21 Heather Murphy: Sept 28 Liz Watt: September 3
Stefanie Hopkins: September 2 Colleen Foster: Sept 30
Heidi Kocon: September 17 Kaitlyn Hamlett: Sept 30
Carey Baddour: Oct 6
Taralyn Farrell: Oct 10
John Longo: Oct 13

HAPPY ANNIVERSARY!

CORE TEAM 8/19/2013 Emily Klema: 2 years, 08/31/2015
George Wayson: 14 years, 8/11/2003 Michelle Treffer: 1 year, 9/26/2016 Heather Murphy: 2 years, 08/31/2015
Chris White: 9 years, 8/25/08 Patricia Karrigan: 4 years, 09/01/2013
Gorran Farrow: 14 years, 9/12/2003 AQUATICS John Longo: 4 years, 09/03/2013
Kathy Deblasio: 15 years, 9/23/2002 Jessica Bolz: 1 year, 10/10/16 Mary Fincher: 10 years, 09/10/2007
Mike Martinho: 14 years, 10/20/2003 Brandon Day: 2 years, 9/14/15 Delores Vitali: 10 years, 09/10/2007
Paula Roupas: 14 years, 9/28/2003 Margaret Devetski: 7 years, 8/9/10 Lucinda Hohn: 14 years, 09/16/2003
FITNESS FLOOR/ WELLNESS Michaela Dodd: 4 years, 8/5/13 Tammy Wojtkowski: 4 years,
ATTENDANTS Karina Limon: 1 year, 8/15/16 09/16/2013
Michelle Baughman: 1 year, 9/26/2016 Andrew Losiel: 4 years, 8/5/13 Taralyn Farrell: 8 years, 09/21/2009
Will Brady: 1 year, 8/1/2016 Michelle Procanyn: 3 years, 9/15/14 Laura Enyedi:12 years, 09/26/2005
Chris Douglas: 1 year, 9/12/2016 JC Verdin: 3 years, 9/30/13 Christina Conley: 3 years, 09/29/2014
Eliza Evans: 1 year, 9/12/2016 Jason Wolonic: 1 year, 10/24/16 Robin Poer: 5 years, 10/01/2012
Will Payne: 2 years, 9/28/2015 GROUP EXERCISE INSTRUCTORS Virginia Ayers-Barwick: 1 year,
PERSONAL TRAINERS/MASSAGE Robin George: 3 years, 08/04/2014 10/10/2016
THERAPISTS Melissa Verdicchio: 3 years, Renee Rendahl: 1 year, 10/10/2016
Doris Alexander: 15 years, 11/24/02 08/04/2014 Martha Broda: 13 years, 10/11/2004
Sabrina Baker: 8 years, 10/5/2009 Mary Moore:4 years, 08/05/2013 David Blum: 1 year, 10/24/2016
April Beaty: 11 years, 9/25/2006 Linda Martinez: 2 years, 08/17/2015 HEALTH EDUCATION
Kiesha Brown: 1 Year, 9/12/2016 Jennifer Corigliano: 4 years, Liz Watt:18 years, 7/5/1999
Ginger Clark: 9 years, 8/25/2008 08/19/2013 CARDIAC REHAB
Teresa Costin: 3 years, 9/15/2014 Sandra Sather: 4 years, 08/19/2013 Josh West: 5 years, 8/20/2012
Benjamin Schikowitz: 4 years, Seema Tatla: 4 years, 08/19/2013 Janet Baradell: 10 years, 8/15/2007
Larissa Muchnick: 5 years,
08/20/2012

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All-Staff

Meetings

September 24, 2017

January 28, 2018

Meetings begin at 4:30pm

Team Building l Food l Knowledge

THE UNC WELLNESS CENTER THE UNC WELLNESS CENTER
AT MEADOWMONT AT NORTHWEST CARY

100 Sprunt Street , Chapel Hill, NC 27517 350 Stonecroft Ln, Cary, NC 27519
Phone: (919) 966-5500 Phone: (919) 957-5900
www.UNCWELLNESS.com www.UNCWELLNESS.com