Milaha

INSIDE THIS ISSUE

From the PCEO’s desk 1

From the Front Lines 2

Inside the house 5

Workshops and Seminars 7

Qatarization 7

Achievements, Awards and Certificates 8

Events 9

PCEO Visits 12

Campaigns 13

Social Media 14

Hidden Talents 15

Future Projects 17

Security Tips 17

Did you know? 18

HIGHLIGHTS 2 9

HELPLINEMILAHA Logistics Town Hall
Helpline
LOGISTICS Launched 12

Milaha remains committed to delivering reliable supply chain solutions Milaha’s
to its customers. We are putting in place a number of services to President
facilitate the movement of cargo into and out of Qatar. and CEO
Should you require support or advice in moving cargo into or out of Visits Hamad
Qatar, please contact our 24/7 helpline: Port

+974 4494 7200 (Englishonly)
+974 4494 7201 (English&Arabic)

www.milaha.com

7

Navis
Terminal
Operating
System
Training

From the PCEO’s Desk Editor’s
Note
Dear Colleagues,
WELCOME TO THE SECOND
As all of you are aware, some neighboring countries have EDITION OF ONBOARD, OUR
recently decided to suspend diplomatic and trade ties INTERNAL NEWSLETTER AT
with Qatar, and have closed their borders to land, air, and MILAHA! OUR GOAL IS TO
maritime traffic from and to Qatar. The situation remains INFORM, COMMUNICATE
fluid and is constantly evolving. AND ENGAGE WITH YOU, OUR
COLLEAGUES.
The Milaha Leadership Team, along with the heads of our
business units and corporate departments, is proactively YOUR FEEDBACK AND
addressing the situation by considering various scenarios CONTRIBUTIONS ARE CRITICAL
and evaluating the impact on our business activities and IN MAKING THIS A SUCCESS,
operations. We are meeting on a regular basis and, as new SO WE LOOK FORWARD TO
facts come to light, we are incorporating them into our HEARING FROM YOU.
thinking with the purpose of mitigating any negative impact
on us, our stakeholders, and country. YOU CAN E-MAIL
YOUR THOUGHTS AND
In many ways, the situation presents us an opportunity to CONTRIBUTIONS TO:
show our mettle as a truly professional and reliable partner [email protected]
to our customers and stakeholders. We are well-positioned
to seize the opportunity to put our best foot forward. Corporate Communications
Team
While some of our focus has been understandably diverted
to this situation, I want to make sure that the distraction is
kept to a minimum. We still have our day-to-day jobs and
duties that demand our undivided attention, and we need to
continue to make progress against our plans and initiatives.

Let’s continue to take Milaha forward.

Abdulrahman Essa Al-Mannai
President and CEO

PAGE 021

From the Front Lines Recent business wins and initiatives

Halul Offshore • Our container shipping service launched the India
Qatar Express Service to establish a direct link between
In Q2/2017, Halul Offshore was awarded contracts with Mundra/Nhava Sheva and Qatar. Add IQX artwork
Qatar Shell and QP for durations ranging from 22 months
to 5 years. The awarded fleet includes an emergency INDIA QATAR
response standby vessel, a DP2 platform supply vessel, EXPRESS SERVICE (IQX)
and a wireline support vessel.

Kuwait

Iran Pakistan

Container Shipping Qatar India
Hamad
• Our container shipping service has transferred its UAE Mundra
transshipment hub from Jebel Ali to Sohar and Salalah in
Oman within 72 hours to restore frequent feeder options Saudi Arabia Oman
to and from Qatar.

Mumbai

Nhava
Sheva

OMAN QATAR Yemen
EXPRESS SERVICE (OQX) For more details visit www.milahaml.com

SERVICE ADVANTAGES Contact Person

LOOP 1 LOOP 2 • Direct express connection NHAVA SHEVA Telephone No. Mobile No. E mail
between Mundra, Nhava Sheva Jasmine Jayne [email protected]
Iran Iran and Doha (Hamad) for local cargo Ambika Belchada +91 22 67579522 +91 98 19398720 [email protected]
+91 22 67579592
• Weekly & Regular sailing for Doha MUNDRA / KANDLA [email protected]
Qatar Qatar Jagdish Doriya +91 28 36222910 +91 81 41114525 [email protected]
Hamad Port Hamad Port • Serving Major ICD’s via Mundra or Girish Lilani +91 28 36 222910 +91 85 11201235
Mesaieed Port Mesaieed Port Nhava Sheva [email protected]
CHENNAI +91 44 42965852 +91 98 40723030 [email protected]
UAE UAE • Accept coastal cargo from west & Jayanthi +91 44 42965860 +91 97 89886338
east coast of India ports for Pradeep [email protected]
Sohar Port Sohar Port transshipment at Mundra +91 46 14212319 +91 99 42222942 [email protected]
TUTICORIN +91 44 42965860 +91 97 89886338
• Competitive transit time to Samuel Benett [email protected]
Saudi Arabia Saudi Arabia regional feeder ports M. Kosal Ram +91 11 46109020 +91 84 47899076 [email protected]
+91 11 46109029 +91 98 18807185
Oman Oman • Premium service for Doha DELHI
Paromita Dey
• Inventory availability Sushil Kumar

• Offering direct service from
Chennai to Jebel Ali

• Competitive rates

Yemen Salalah Port Yemen Salalah Port General Services

For more details visit www.milahaml.com We negotiated an agreement with Woqod to enable Milaha
vehicles to fill fuel from any of the Woqod stations without
PORT ROTATION FREQUENCY cash or fuel vouchers. Milaha is now an active user of
Automated Cashless Fuel Managements systems at Woqod
HAMAD, QATAR LOOP 1 - 2 weekly sailings between QATAR & SALALAH/SOHAR ports petrol stations. In order to use this system, all company
MESAIEED, QATAR LOOP 2 - 3 weekly sailings between QATAR & SOHAR vehicles were fitted with computer chips to automate
SALALAH, OMAN fueling transactions and eliminate human intervention,
SOHAR, OMAN which leads to greater efficiency and control of our fueling
HAMAD, QATAR bills.

SERVICE ADVANTAGES SERVICE PROFILE Logistics

• Strategic transhipment hubs Number of vessels 6 Milaha launched a logistics helpline to support or advise in
• Competitive transit time for local cargo moving cargo into or out of Qatar.
• High frequency of Sohar to Hamad sailings
• Frequent equipment positioning opportunities HELPLINEMILAHA

to Mesaieed LOGISTICS

CONTACTS DUBAI DOHA SOHAR/SALALAH Milaha remains committed to delivering reliable supply chain solutions
Marcia Dcoutho Customer Service Sunish George to its customers. We are putting in place a number of services to
Tel (Dir) : +971 4407 8437 Tel (1) : +974 4494 7242 Tel (Dir) : +968 24790992 facilitate the movement of cargo into and out of Qatar.
Tel (Mob) : +971 56 668 8919 Tel (2) : +974 4494 7246 Tel (Mob) : +968 92833004 Should you require support or advice in moving cargo into or out of
[email protected] [email protected] [email protected] Qatar, please contact our 24/7 helpline:

Anthony Joseph +974 4494 7200 (Englishonly)
Tel (Dir) : +968 24790992 +974 4494 7201 (English&Arabic)
Tel (Mob) : +968 99831103
[email protected]

www.milaha.com

PAGE 02

From the Front Lines (continued)

Qatar receives 3000 tonnes of food products from Turkey through Hamad Port

The Green Guatemala refrigerated ship coming from the port of Izmir in Turkey has arrived at Hamad Port carrying 3000
tonnes of miscellaneous foodstuffs. This is the first food shipment from Turkey via sea to reach Hamad Port. This shipment
was preceded by many other shipments by air cargo. The vessel, carrying dry food, fruits and vegetables, is coming from Izmir
port in western Turkey.

PAGE 03

PAGE 054

Inside The House

Three-Year Business Planning Phase Kicks Off

As part of Milaha’s Strategic Business Management activities are led by the PCEO and co-managed by both
(SBM) cycle that integrates the company’s planning, the Corporate Development and Financial Planning
budgeting and performance management activities, & Analysis departments. This cycle is now officially in
we have kicked off the business planning phase at its second year, and we strive to make improvements
the end of May. The purpose of this phase is to give and tweaks each period. The process is a collaborative
senior management a financial view of the next three effort exemplifying our core value of synchronization,
years, and to ensure alignment between BU heads and we thank all BU heads and their staff for assisting
and senior management/Board of Directors on the with this very important exercise.
group’s strategy and future growth initiatives. These

MLT Offsite Meeting

The Milaha Leadership Team (MLT) held a business strategy offsite session in April to discuss executive
level alignment on the strategic objectives to pursue at Milaha into the future, in addition to ways to
‘hardwire’ the strategy into concrete business initiatives.

PAGE 05

Goings on in and around Milaha

Development of Milaha’s Cloud Based Web Application

Our IT Systems and Solutions team has developed • Bills approval speeded up as bills can now be
Milaha’s first in-house Cloud-based web application for approved online
the Bills Allocations function of the General Services
department. Below are the main features of this new • Roles based and access controlled dashboards and
app: reports

• It will drastically reduce the time taken to manage • Being in the Cloud, the web app can be accessed
this function from 20 days to just about 3 days, from anywhere, through the Internet.
as it bypasses the data entry effort completely.
Telephone and other services’ data (around 700 The IT Systems and Solutions team plans to keep
bills) is instead downloaded from Ooredoo and on expanding the scope by adding more and more
uploaded into the application. applications, as modules, to the new In-House suite of
Web Apps.

Oracle Order Management, Payables Invoice Approval in
Inventory and Purchasing Modules Oracle System (R12) Goes Live
for NMSC Dubai and Purchasing
Module for the Dubai Office Go Live This functionality will ensure that Oracle Supplier
Invoices can be paid only after getting necessary
This implementation will eliminate the manual process approvals in system. This implementation will also
of having all the Dubai sales transactions and Purchase lead to automated system controls, workflow based
Orders and will create a full trail of all transactions on approval, and it will be the basis for going to a
real time basis. paperless invoice document flow in the near future.

The key benefits of the implementation are as follows: The project was delivered entirely in-house with the
collaboration of IT and Finance teams, which truly
• Complete elimination of manual preparation of sales reflects Milaha’s values of teamwork and collaboration.
invoices, delivery orders, purchase orders etc… The project was also completed under budget.

• Streamlining sales processes and giving online stock
visibility.

• Reducing operational costs through faster order
entry, reduced order errors and reduced manual
steps for fulfillment processing

• No dependency of NMSC Dubai on NMSC Doha Sales
ensuring real time transaction entry.

PAGE 06

Workshops and Seminars

XAMARIN Training Our IT Systems and Solutions and Hamad Port container
terminal teams attended training workshops on Navis,
As part of our roadmap to facilitate faster response the new Terminal Operating System in Hamad Port,
to business requirements, and allow higher visibility, which will be deployed soon.
flexibility, and speed, our IT Systems and Solutions team
attended a 5-day hands-on training on XAMARIN, a tool
to develop native mobile apps.

Microsoft SharePoint Server 2016
Developer Training

Our IT Systems and Solutions team also attended
a workshop for Microsoft SharePoint Server 2016
developer. This will allow us to build in-house
competencies for developing intranet applications on
SharePoint.

Qatarization

• Three of our Qatari colleagues completed their General English Language courses at the British Council.
• Abdulaziz Fahad Al-Qahtani, a Qatari national, has joined our team as a Security Coordinator. He carries with

him 15 years of similar service, including 10 years in the Emiri Guard and 5 years in the police department.

PAGE 07

Achievements, Awards and Certificates

ISO Certificates for Hamad Port Receives One of the
Container Shipping and World’s Largest Vessels
Shipyard
Hamad Port has received one of the largest container
Two of our business units – vessel, CMA CGM CENTAURUS V-204GFE on 8 May
Container Shipping and Shipyard 2017 with a length overall (LOA) of 363.61 and
– have received new certifications 11,356 TEU capacity.
from the International Standards
Organisation (ISO). The Container
Shipping Unit renewed its ISO
9001:2008 certification for Quality
Management Systems, and
added the ISO 14001:2004 for
Environment Management System
to its certification portfolio. Milaha
Shipyard, on the other hand, has been
certified with ISO 9001:2008, ISO
14001: 2004, and OHSAS 18001:2007
for Quality, Environment, Health &
Safety Management Systems

Hamad Port Sets New Record

Our Port Services unit has achieved a new vessel
productivity benchmark and hit a record of 114 vessel
moves per hour while servicing the container vessel
CMA CGM URUAGUAY at Hamad Port. Additionally,
our team handled the highest discharge volume
figure of 1080 boxes from M.V.CARDONIA.

Mesaieed Port Services’
Safety Record

• 3,857,637 man hours without a lost time injury

• CT7, Berth #9, and offsite contracts completed
1,030, 746, and 506 days respectively without a
lost time injury

PAGE 08

Events

Town Hall

In celebration of our company’s 60th anniversary, we The celebration started with a speech by our President and
held a massive town hall gathering at La Cigale Hotel, CEO Mr. Abdulrahman Essa Al-Mannai, who welcomed the
which saw hundreds of our colleagues come together attendees and highlighted the key milestones in Milaha’s
to commemorate the occasion. Around 150 of our journey since 1957. These milestones were later portrayed
longest-serving colleagues were given awards for their by a talented sand artist who turned words into beautiful
outstanding service to the company over the years. imagery drawn with sand (for a video of the sand art show,
please visit XYZ).

PAGE 09

During the ceremony, we also introduced
our new corporate values which will serve
as a guide in our everyday interactions with
colleagues, clients, and partners.

The celebration continued with quizzes
and contests that tested the attendees’
knowledge of the company’s history, and
the winners received vouchers to spend at
various venues in Doha.

Mr. Al-Mannai concluded the ceremony by
stressing the importance of having everyone
from managers to staff adhere to the new
values, which reflect Milaha’s vision to be the
partner of choice in the maritime & logistics
sector and our mission to consistently deliver
reliable services by focusing on safety, quality
and our customers.

The vast majority of participants in a post-
event survey described the celebration as
“excellent”, “interesting”, and “very well-
organized” and thanked the Corporate
Communications team for their efforts.

PAGE 10

Events (continued)

Ramadan Iftar

To celebrate the Holy Month of Ramadan, we held our annual Iftar at the Four Seasons, Doha where many of our colleagues
gathered to break the fast.

Ramadan Football Cup competition

Our soccer team participated in the fourth annual Minister of Transport and Communications Ramadan Football Cup
competition. Organized by Qatar Rail, 12 teams were divided into 4 groups and competed during the 14-day tournament at
the Al Sadd Sports Club. Ooredoo Qatar won the cup after defeating Vodafone Qatar in the final game.

Samir Mohammad,
Faisal Al-Majid, Abo Obaida,
Abdulaziz Ali,
Mohammad Nasser Al-Haddad,
Ali Mohammad Razm
Abdul Khalegh Ahmadi,
Yousef Mohammad, Wael Helmy
Bader Saad Masoud Al-Fahad

PAGE 11

PCEO Visits

Milaha’s PCEO Takes Part in
HH The Emir Of Qatar’s
Africa Tour

Our President and CEO Mr. Abdulrahman Essa
Al-Mannai, and Mr. Saleh Abdulla Haroun,
Senior VP - Support Services, accompanied
H.H. the Emir Sheikh Tamim Bin Hamad Al
Thani as part of a high-level delegation during
an Africa tour that included Ethiopia, Kenya,
and South Africa.

Milaha’s CEO Inspects Milaha’s President
Al Thumama Warehouses and CEO Visits
Hamad Port
Mr. Al-Mannai visited the construction
site of our warehouses in Al Thumama, Mr. Al-Mannai visited
and took note of the project’s progress. Hamad Port where he
He was accompanied by Saleh Abdulla was briefed on port
AlHaroon, Senior VP Support Services; operations. The site
Mazen Kloub, VP Logistics; Abdullah visit was led by Hisham
Buhmaid, VP Real Estate Services; and Adeeb, Manager -
Yousr El Sakhawy, Manager Shareholder Container Terminal, Port
Relations. Services.

Milaha’s Al Thumama warehouse project PAGE 12
is one of the most ambitious projects not
only in Qatar but in the whole region.
It is expected to become operational
in August 2017, and will have, in the
first phase, three different chambers.
The first chamber caters for storage
temperatures of -21C to +7C, and will
have an ICE CREAM section that reaches
-30C. The second and third chambers are
temperature controlled and operate at
+22C. The warehouse will additionally
have 24 loading bays at the AC chambers
and 11 loading bays at the Chill/Frozen
chamber.

Campaigns Ramadan Campaigns

60th Anniversary In celebration of Ramadan, we distributed boxes of
dates at our headquarters in Ain Khaled, and we created
On the occasion of our 60th anniversary, we introduced dedicated digital screensavers and wallpapers for
the 60-year banner to our email signature, and placed the occasion. We also teamed up with Eid Charity to
ads in all local newspapers in celebration. Updated collect donations from our headquarters employees to
stationaries were also created to be used by all contribute to the iftar for the less fortunate. Last but not
employees throughout 2017 least, we celebrated Granagao with the children of some
of our colleagues.

Security Awareness Campaign New Corporate Values Campaign

The goal of this campaign is to remind us all to comply with Following the launch of Milaha’s new corporate
Milaha’s security procedures, which include topics such as values, we started an internal campaign at our
access control for employees and visitors, securing your headquarters using posters and digital wallpapers to
personal belongings, and incident reporting. explain the new values.

OUR

SYNCHRONIZED

COMMITTED
STRIVING

INSPIRED

PAGE 13

Social Media In April, we launched our official Twitter (@
qatarnavigation) and Instagram (@qatar_
We encourage you all to follow us on social media navigation) channels. Our total social media
audience as of the 2nd quarter is over 37,000
divided as follows: LinkedIn: 27, 142 // Facebook:
9,787 // Twitter: 180 // Instagram: 257.

• We published 180 posts on our 4 channels
for the second quarter, which reached
an audience of over 1.4 million people.
This include tweets, FB stories, LinkedIn
publications, and Instagram pictures.

• Our LinkedIn page is the most active, adding
around 200 new followers every week. Our FB
page is the one with the highest engagement
rate, with an average of over 220 people
reacting daily to its posts (liking, sharing,
commenting, tagging their friends, etc.).

PAGE 145

Hidden Talents

Hassan Taleb Al Salat

Profession: Administration Supervisor
Talent: Drawing

How did you discover I was 12 years old when my mother first
your talent? And at noticed my passion for art and she was

what age? art teacher herself which helped me
grow as an artist.

Did you take any I have taken art courses
courses/classes/ such as crafting and Arabic
lessons to cultivate
and English-language
your talent? calligraphy.

Do you aspire to My ambition is to have
take it to the next enough art work to have
level and become a
professional in it? my own exhibition in
Qatar.

What are the obstacles/ Things have changed in Qatar and
challenges facing you or there is a lot more appreciation for
preventing you from going artists nowadays. I would say the main
challenge is catering to both younger
further?
and older generations which is
something I am rigorously working on.

How can Milaha help It would be great if the company can
you nurture and grow approach the employees and showcase

your talent? their talents at internal and external
events where applicable, of course.

Does your talent help Not directly, but it has a
you in your current soothing effect for me and it
line of work? helps me alleviate some of the

pressure of daily work.

PAGE 15

Below is sample of Hassan’s art:

for more graphics follow him on instagram: @alsalat

PAGE 16

Future Projects

Consolidating
and centralizing

all labor
accommodations

across Milaha

Security Tips

Information Security Awareness

Exercise high caution Password is your weapon Be skeptical
with your email Only use complex passwor reqularly; as Don’t believe everything you read
Do not click on links and attachments an advise when you read this tip please online. People may post false or
from suspecious emails, if you have change all your passwords as possible. misleading information about various
suspecious 1% please report to Help topics, including fake news. This is
Desk to check, attachment might not necessarily done with malicious
malicious and disruptive. intent; It could be unintentional,
an exaggeration or a joke. Take
If you have any questions please contact appropriate precautions, through and
Milaha Helpdesk at [email protected] try to verify the authenticity of any
information before taking any action or
Stay Safe and Do Business Safely sharing it.

PAGE 17

Did you know?

Milaha HR Mohammed Jamsheer
Recruitment team and Viju Wilson
were awarded
The 1st LinkedIn certificates fro
certified team in
Mr Jeff Weiner, CEO,
Qatar LinkedIn.

On May 12th 2017, Milaha’s brand in LinkedIn
Milaha HR Recruitment compared to other peer
team achieved an important groups (DP World, NAKILAT,
milestone, and became Qatar Petroleum, Mwani,
the 1st LinkedIn certified Qatargas, and RasGas) rated
recruitment team in Qatar.
as the following:

Job Applications per Job
2nd in our industry

Career Page Traffic
2nd in our industry

Hires Influenced by LinkedIn
1st in our industry

Talent Brand Index
2nd in our industry

Profiles Viewed per
Seat vs. Peers

2nd in our industry

PAGE 18