MILAHA

INSIDE THIS ISSUE
From the PCEO’s desk 1 From the Front Lines 2 Workshops & Events 7 Digital, Campaigns & Sponsorships 9 Upcoming Events 11 Qatarization 12 Meet the Team 13 Welcome Onboard 15
HIGHLIGHTS
38
Milaha Trading - NTA Signs a New Contract
Values Workshop
AGM on 15 March 2017
New Website Launch
7
9


From the PCEO’s Desk
Dear colleagues,
I am pleased and honoured to be writing to you today as we prepare to celebrate the 60th anniversary of our company. 60 years have passed since the founders of Milaha (known as Qatar National Navigation and Transport Company back then) laid the cornerstone of what would become one of Qatar’s and the Middle East’s largest and most diversi ed shipping, logistics, and supply chain solutions providers.
Over the years, we have empowered numerous companies to realize their full potential by o ering increasingly synchronised solutions to mobilise their business. We have achieved many milestones along the way, and the common denominator in all these achievements has been one element - our people.
You have been instrumental in the multiple transitions that we have made throughout the years, and with your hard work, the company has weathered storms and reached new heights.
While we should take the time to re ect and celebrate, what matters most now is what we do next. In the coming years, Milaha has the opportunity, resources, and drive to reach even greater heights through its growing reputation, nancial strength, and most importantly through the enthusiasm, support and dedication of you, our colleagues.
Thank you for helping make Milaha a great company now and for decades to come.
Abdulrahman Essa Al-Mannai
President and CEO
PAGE 021
Editor’s Note
WELCOME TO THE FIRST EDITION OF ONBOARD, OUR FIRST INTERNAL NEWSLETTER AT MILAHA! OUR GOAL IS
TO INFORM, COMMUNICATE AND ENGAGE WITH YOU, OUR COLLEAGUES.
YOUR FEEDBACK AND CONTRIBUTIONS ARE CRITICAL IN MAKING THIS A SUCCESS, SO WE LOOK FORWARD TO HEARING FROM YOU.
YOU CAN E-MAIL
YOUR THOUGHTS AND CONTRIBUTIONS TO: [email protected]
Corporate Communications Team


From the Front Lines
Recent business wins and initiatives
Halul O shore Awarded a QAR 1.2 Billion
Contract
As part of its e orts to expand its eet, Halul O shore won several contracts from multiple clients including QP, Dolphin, and Qatar Petroleum Development for durations ranging from 130 days to 5 years.
The awarded eet includes anchor handling vessel, safety standby vessel, platform supply vessel, air dive vessel with diving services, sat dive vessel with diving services, construction support vessels and wireline support vessels.
Halul O shore won the Construction Manpower Services contract for a duration of 5 years.
Shipping Agencies recently signed a license agreement to operate as a licensed port agent at Ras La an Port. The agreement will allow Milaha to represent all shipowners
& charterers and handle all types of vessels calling at
Ras La an Port. This will also allow Milaha to perform all port agent services such as crew change, vessel supplies, protecting agency, vessel dry-docking agency and all other husbandry agency activities.
This is a signi cant milestone for the Shipping Agencies
unit which now o ers its services in all of Qatar’s ports. The agreement increases Milaha’s and the unit’s market share considerably as most of the principals who use Milaha’s services in other Qatar ports will start availing these services at Ras La an Port as well.
Milaha Trading Awarded a QAR 24.6 Million Contract from QPMC
Milaha Trading have been awarded a tender for the supply of 30 Doosan Wheel Loaders to Qatar Primary Materials Company (QPMC) at a total contract value of QAR 24.6 million. The units will be delivered by Q2 2017.
NMSC is presently involved in the tender for the following major projects:
• Gulf Drilling International lube tender for 3 years
• Qatar Petroleum Development tender for synthetic compressor oil for 1 year
• Milaha/Qship tender for marine lubricants for 1 year
NMSC’s notable achievements during the 1st quarter of 2017 were winning the Qatar Steel tender for re resistant oil & the introduction of Synthetic oil for Motorcycles in Qatar for the rst time. The motorcycle oil brand ‘Silkolene’ is a specialty oil from FUCHS. Further, we have also started the retail promotion of FUCHS from 1st March 2017.
P
PA
A
G
G
E
E
3
02


From the Front Lines (continued)
Container Shipping BU Launches First Ever Service Between India & Saudi Arabia
Our Container Shipping business unit has signed an agreement with the Kandla International Container Terminal (KICT) in India, to start the rst Direct Common Carrier Feeder service between India and Saudi Arabia.
The frequency of the rst-of-its-kind service is weekly and connects the Gujarat Port of Kandla directly with Jebel Ali in Dubai, and Dammam and Jubail in Saudi Arabia.
The service, named KDX (Kandla Dammam Express), provides rice exporters in North India with a cost e ective solution for their supply chain as KICT provides a direct train link between Northern India’s Inland Container Depots and the Container Terminal.
In addition, due to the call in Jubail, petrochemicals importers in India will have the advantage of connecting their cargo through any North Indian Inland Container Depots from Kandla.
Mr. Jan Mortensen, Vice-President, Container Shipping, Milaha and Mr. Dhruv Kotak, Jt. Managing Director, J.M. Baxi Group exchanging the signed agreement
Tenders & Contract Awards
Milaha Maritime & Logistics is pleased to announce the recent award of a long-term contract with Qatar Steel for the Transportation of Steel Billets/Bars from Mesaieed, Qatar to Qatar Steel FZE Plant Premise in Jebel Ali, UAE by Vessel.
Our port services has signed a 3-year contract
to provide stevedoring services to QPMC (Qatar Primary Materials Co) at Mesaieed Port berths 4,
9, 10, 9W and 9WW. Primarily made up of gabbro cargo, Milaha’s operations will directly discharge the cargo from vessel hold to the consignee/receivers’ transporter trucks via gravity fed hoppers.
PAGE 03


What is going on in and around Milaha
INSIDE THE HOUSE
Transition to Hamad Port
Milaha’s Port Services business unit and HSSE Department are working diligently to ful ll the requirements of the transition to the new Hamad Port. The transition is challenging, due to the expanded area of Hamad Port, but the dedication and hard work of our teams have resulted in continuously improving levels of safety for sta and clients.
Other Port Services News
• The Port Services business unit is managing seven individual contracts and has completed the rst quarter of 2017 with no lost time injury, stevedore damages or any other recordable incidents
• 275 employees successfully completed the QAPCO induction training in February
• The Port Services business unit has successfully completed the demobilization of the contract, which involves arranging QP/MIC permits, shifting of materials and hand back of lifting gears to QP
• HSSE management plan for the new stevedoring contract CT7 has been approved by QP
Milaha Trading Signs a New Contract with
the New Port Project Committee
Our Trading business unit was awarded the tender for the supply of 116 tractors to Hamad Port at a value of QAR 52 million. The machines are currently being supplied and will be nalized by the 2nd quarter of 2017.
QTerminals JV with MWANI
Our IT Department has undertaken major e orts to ensure the time-bound preliminary opening of Hamad Port. Our application team fully implemented the in- house Oracle E-Business Suite including all nance, HRMS and payroll modules providing end-to-end ERP system including integration with Jade Terminal Operating System (TOS).
Port Services is currently in the process of upgrading their core system (Labor Management System) to ComOps WFM for Ports. The upgrade can be interfaced with TOS (Terminal Operating System which is now a vital program that is being utilized in Hamad Port), as well as in HR, payroll, nance, engineering systems etc.
PAGE 04


Inside the House (continued)
NTT Attended QITCOM 2017
The NTT team gave live demonstrations on self-service kiosks for check-in, baggage deposit & E-Gates with detailed orientation on how the process functions
as part of its participation in Qatar’s Information and Communication Technology Exhibition 2017.
Milaha Shipyard Attains New ISO
Certi cation
Our Shipyard business unit is now certi ed to be compliant with ISO 14001:2004 Environmental Management System and OHSAS 18001:2007 Occupational Health and Safety Management System standards.
Halul O shore Breaks Another
Safety Record
Our Halul O shore colleagues have achieved 6.9 million exposure hours since their last LTI. With
this signi cant achievement, Halul O shore has outperformed its competitors and is now in the top 5% of International Marine Contractors Association (IMCA) registered companies.
Halul’s Safety Management System
Goes Live
Halul O shore’s Safety Management System (SMS) is now available in ShipNet for all Halul vessels. All Halul O shore users can access SMS chapters for easy access, and any revision from the head o ce will update all Halul vessels automatically, thus cutting down the printing cost of SMS chapters
on vessels and will save a lot of time spent on the manual process of sending emails of each chapter.
PAGE 05


Halul O shore Implements Planned
Maintenance System
The new system was implemented on vessels Halul 41 and Shaddad and will ease the process of updating work orders on the vessels and at the head o ce.
ShipNet SNAPS Alerts
The ShipNet Alert System has been implemented on several of our vessels. The system will create alerts based on events in the ShipNet database and send them to users.
100th MPCS Weekly
Coaching Sessions
The MPCS team successfully conducted its 100th Weekly Coaching session in January 2017, which aimed at inspiring team members to share their knowledge and experience in best practices within the Procurement/ Supply Chain elds. The sessions were held every Thursday from 7:30 am with the ‘Coach of the Day’ leading the proceedings.
MPCS Celebrates Achievements
Our MPCS team marked its 2016 achievements under the Onward & Upward project banner with a small celebration. The team’s most signi cant achievement was the QAR 20.3 million purchasing contribution, which in addition to the 2015 gure of QAR 18.2 million brought the cumulative MPCS purchasing contribution for 2015-16 to QAR 38.6 million.
What is going on in and around Milaha
PAGE 06


Workshops & Events
Workshop on Oracle SOA
As part of our roadmap to transform complex application integration into agile and re-usable service- based connectivity to respond faster to business requirements, lower costs and to deliver visibility, exibility, and speed through best-of-breed tools that provide industry-leading functionality, sta from the Milaha IT Systems & Solutions team attended a two-day workshop on Oracle SOA (Service Oriented Architecture) at the Oracle o ce, Dubai.
HR Milaha - Values Workshop
Our HR team held a workshop on 12-13 March for selected managers with the purpose of introducing the behaviors that are expected from Milaha employees and to receive their feedback on what we want to deliver as a plan for the future of Milaha.
Workshop on Oracle Cloud
Human Capital Management
Our Systems & Solutions team conducted a two-day intensive workshop on Oracle’s latest o ering, HCM product suite, including:
• Oracle Global Human Resources
• Oracle Talent Acquisition
• Oracle Talent Management
• Oracle Self Service Human Resources/Oracle Payroll
Workshop on VAT/IFRS Orientation
Conducted an executive workshop with Oracle to have a brief orientation from their side regarding the VAT initiative, which will be implemented for GCC countries soon and the new Applicable IFRS.
Security Workshop
Milaha’s System & Solutions team attended a workshop on information security that was designed speci cally by Oracle to meet Milaha’s requirements.
Oracle Cloud ICS/BCS/JCS
Our System & Solutions team attended a technical seminar on new concepts in cloud computing like: • PCS-ProcessCloudService
• ICS-IntegrationCloudService
• SOACS-Forenterprise-wideintegration • JCS-Tocustomizecloudapplications
Moushtarayat Conference &
Exhibition
Our Procurement team exhibited at Moushtarayat,
a leading government procurement conference and exhibition, which was held on 6-8 April in Doha. The event allowed our team to interact with local SMEs and other important stakeholders and learn more on ways to strengthen cooperation between the private and public sectors in Qatar.
PAGE 07


AGM
Our company held its annual general meeting in March during which HE Sheikh Ali bin Jassim bin Mohammad Al Thani, Chairman of Milaha’s Board
of Directors, gave an overview of the company’s activities and nancial results for 2016 along with an outlook for 2017. At the meeting, the shareholders and partners received copies of Milaha’s annual report which included a review of the 2016 nancial and operational performance.
CEO Visits
Our President and CEO visited London and Birmingham to attend the Qatar-UK Investment Forum where the Qatari and UK Governments are working together
to host a prestigious, opportunity-led, trade and investment showcase event.
Our PCEO visited Tokyo in April to attend the Gastech Conference, the world’s leading gas and LNG conference, that discussed critical needs of the international gas & LNG market.
PAGE 08


Digital
New Website Launch
Our new website (milaha.com) is now live! With a fresh, modern look, the website is now mobile-friendly, and has a clear layout and a revamped navigation menu to give you quick access to the di erent units and services of Milaha. We have also added the social media buttons and a Careers section, where you can browse through our latest vacancies and apply directly on the site.
We have also launched milahao shore.com, the new website for the Halul team. We are looking forward to enhancing Milaha’s online presence with the potential addition of new websites, as well as the optimization of the visibility of the current ones on Google, using Google’s best practice techniques.
Social Media
Facebook
We have 6,750 active fans from various regions but primarily from Qatar, the GCC region and the Indian subcontinent.
LinkedIn
We have 24,500+ followers who are interested in learning more about Milaha, and the maritime and shipping industry.
PAGE 09


10+
Ads
PR & Interviews
6+
4+
Sponsorships
Campaigns
IBQ 2017 O ers for Milaha Employees
IBQ representatives visited our o ces to provide and discuss bank o ers and bene ts for the year 2017. At the end of their visit, two Milaha employees received Cerruti wallets after winning a ra e of the business cards of Milaha employees who met with the bank representatives.
Launch of Milaha’s Internal Security Campaign
Sponsorships
ICS Student Awards
19 February 2017, Dubai
On behalf of Qatar Shipping, we sponsored the ICS ME Students Ship Management
& Operation Award, and the Marine Insurance Award. The event was held at
the Crown Plaza Hotel in Dubai. Captain Shashi .K.Trivedi, Manager of Chartering and Operations, presented the awards on behalf of Milaha.
W League Basketball Tournament 2017
24 February – 24 June 2017
We sponsored the Milaha Admirals basketball team, who are participating in the ongoing season of the W League Qatar Basketball Tournament at Qatar Sports Club.
The tournament will run for 3 to 4 months from its o cial opening on 24th February 2017. As of today, our team’s standing is 1 win against 3 losses.
PAGE 10


PAGE 11
Upcoming Events
Town Hall Event
In celebration of its 60th anniversary, Milaha will be hosting a town hall event on 16 May at La Cigale Hotel, Doha, Qatar. The event will include the introduction of the new company values as well as contests and quizzes to test the attendees’ knowledge of the company and its history!
Ramadan Iftar
This Ramadan, Milaha will host its annual Iftar. We wish everyone a Ramadan Mubarak in advance as we all celebrate the spirit of the Holy Month which starts in the end of May.
Milaha’s Logistics Park Set To Go Live in 2017
With a vision to o er integrated supply chain solutions and serve as a ‘one stop shop’ for logistical requirements, we have made a substantial investment to develop our own 420,000 sqm Logistics Park in Al Thumama, Doha. Phase 1 of this facility will go live in June 2017.
LCL service
Door to Door LCL Service (DXB- DOH)
Milaha launched its new door- to-door LCL Service between Dubai and Doha, which is speci cally designed to meet the needs of the small to medium automotive spare parts dealers. The advantages of the new service include lower cost, reliability, regular service, and zero damage of goods.


Qatarization
Graduated Students of Milaha
Ali Mohammad Al Marri
PST Management
International Maritime College, Oman
Maryam Husain Haji
Industrial Engineering Qatar University
Coaching and Mentoring Program
As part of our commitment to develop our Qatari nationals, we
program in November 2016, investing in 13 employees who were recognized and identi ed by their own department managers to be coaches for Qatari employees. The aim is to provide coaching and mentoring for a period of 2 months for existing and newly appointed nationals.
Bader Saleh A H Al-Sada
PST Management
International Maritime College, Oman
Mona Mohammed M M Al-Sulaiti
Business Management Marketing College of North Atlantic, Qatar
launched the Coaching and Mentoring
P
P
A
AG
GE
E
1
1
3
2


Meet the Team
Corporate Development & Communications
SVP - Corporate Development & Communications
Corporate Communications
Corporate Communications & Marketing
Manager
Corporate Communica- tions
PAGE 13
Trainee
Marketing & Events Consultant
Specialist
Specialist
Senior Marketing & Events Executive
Stakeholder Communicat- ions
Digital Media


Corporate Communications manages and orchestrates all key internal and external communications and are focused on promoting the Milaha brand externally as well as improving the knowledge of company activities, events, related happenings and good practice within the group.
Key activities include:
• Leading the design and rollout activities as part of the Milaha rebranding e ort ensuring there is a consistent and uniform look to the company’s assets and collaterals. This also includes managing brand strategy, brand positioning and image
• Managing external communications with our key stakeholders including investor relations and with the public in general through our public relations activities. This includes development and maintenance of the new Milaha website
• Managing formal internal communications through the development and launch of the company’s intranet site as well as other internally focused campaigns to improve awareness of company events and news items. This also includes managing change management activities in support of PMO
• Managing and executing key company events such as launch events, conference appearances, as well as community outreach and CSR activities
PAGE 14


Welcome Onboard
Mr. Mohammed Salem H Almarri Coordinator - Seaport Customs Clearance
Joined Date: 15 Mar 17 B.Unit: Maritime Operations Logistics Department Freight Forwarding
& Logistics Section
Mr. Mohamed Kamel Abdel salam Mehesin Project Manager
Joined Date: 15 Feb 17 B.Unit: Finance & Investments Real Estate Services Department Projects & Property Management
Section
Ms.
Aysun Ozgener Suzen Assistant Manager - Business Development Joined Date: 15 Jan 17 B.Unit: Maritime Operations Logistics Department O ce - Logistics Section
Mr.
Kiran Mohandas
Sales Executive Joined Date: 8 Jan 17 B.Unit: Maritime Operations Container Shipping
Department NVOCC Section
Mr.
Hilal Kalathil Sathianandan Sales Executive Joined Date: 8 Mar 17 B.Unit: Maritime Operations Logistics Department Logistics - Dubai Section
Mr. Moustafa Hosny Mohamed Ahmed Elganainy Crew Administrator Joined Date: 7 Feb 17 B.Unit: Maritime Operations Fleet & Technical Management Department
Tankers & Gas Carriers Section
Mr. Marwan Omer Dahab Fadl Executive Assistant Joined Date: 14 Jan 17 B.Unit: President & CEO
Mr. Saleh Abdulla H S Al-Haroon SVP - Support Services
Joined Date: 2 Jan 17
B.Unit: Support Services
Mr.
Pritam Bhalchandra Gharat Coordinator - Network Operations Joined Date: 25 Feb 17 B.Unit: Maritime Operations Container Shipping Department O ce - Container Shipping Section
Mr. Suresh Chethan Coordinator - Air freight
Joined Date: 4 Feb 17
B.Unit: Maritime Operations Logistics Department Freight Forwarding
& Logistics Section
Mr. George Joseph Senior Coordinator - Export
Operations
Joined Date: 8 Jan 17
B.Unit: Maritime Operations Container Shipping Department NVOCC Section
Mr.
Ali Abdulhadi Al Fehaida Receptionist Joined Date: 2 Jan 17 B.Unit: Support Services General Services
Department Security Section
PAGE 15