e-Newsletter 1_Leadership_v4

August 2017 Get Digital Right…through People Email
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Dear all,

I am privileged to be sharing with you the official e-Newsletter of
DGCCR.

Ybhg. Dato’ Sri Zainal What is DGCCR?
Rahim Seman Jabatan Perkhidmatan Awam (JPA) has been tasked to develop and institutionalise
competency and capabilities for the whole Government civil service workforce
Director General of covering the breadth and depths of public service delivery, in delivering the best for
Public Service (JPA) Digital Government. You may find more details in the newsletter.

In the newsletter: What will you get from this newsletter?
• Welcome note
• DGCCR’s engagements Insights on leading and driving Digital Government from people’s perspective,
• Insights to Digital relevant to DGCCR’s tagline “Driving talent and culture in Digital Government”.

Leadership The digital revolution would require the public service to be ever ready to meet the
• FAQ: What is DGCCR? demands for efficient public service delivery. We hope this educational content may
• FAQ: What is the provide you a greater appreciation for the need to equip the civil service workforce
towards delivering citizen centric digital services.
differences between e-
Government and Digital
Government?

View on browser

We would like to hear
from you!

[email protected]

Get Digital Right… through People

August 2017 Get Digital Right…through Leadership

Welcome Insights FAQ

On behalf of DGCCR, it is truly a pleasure to be sharing with you the first ever
edition of our e-Newsletter Get Digital Right…though People!

You may wonder two things:
1. What is DGCCR?
2. What is the purpose of this e-Newsletter?

Ybhg. Dato’ Sri Zainal As Government of Malaysia is embarking towards becoming a fully Digital Government with greater emphasis
Rahim Seman from a “Government-to-You” to a “Government-with-You” approach, there has been many initiatives to support
this agenda. JPA has been tasked specifically to build and institutionalise capacity and capabilities for
Director General of the whole Government civil service workforce. Find out more about DGCCR here.
Public Service (JPA)
This e-Newsletter is the first of a series of content where we will be bringing insights on leading and driving
Digital Government from people’s perspective, relevant to DGCCR’s tagline “Driving talent and culture in
Digital Government”. We hope the content will build appreciation of the need to equip the civil service
workforce align with the Government’s journey to become Digital Government.

Curious to know more The first content will focus on the topic of Leadership. The digital age is here and moving rapidly. It is not
about DGCCR? Would like demanding for the Government to expect a whole new leadership qualities from the public service that are able
to be involve in DGCCR? to respond to the situation with aggressiveness and agility while delivering services more efficiently and
Have views on the type of meeting the demands of the time. Our learnings should not be limited to the context of government but we can
content you would like to also learn a thing or two from corporations that has been the forefront runners in manoeuvring the digital
see in this e-Newsletter? revolution.

We would like to hear We hope you enjoy the educational content provided in this digital format and we look forward to presenting
from you! you with exciting new information in coming instalments.

[email protected]

In the next instalment: Get Digital Right…through right competency

Brought to you by DGCCR project team

August 2017 Get Digital Right…through Leadership

Welcome Insights FAQ

As part of the DGCCR program, the project team has conducted numerous engagements to understand capability
needs for ministry's digital strategic agenda. The team has engaged with key leaderships from various
ministries identified to lead the Government’s digital agenda. In the spirit of leadership, it was also essential to
engage and get the views from all levels to ensure inclusiveness and buy-in towards this Digital Government journey.

[Two pictures, left] Stakeholder
Baseline Workshop held at Dewan
Nur, Kem. Pembangunan Wanita,
Keluarga & Masyarakat, Putrajaya
on 26 July 2017. Attended were
CIOs, IT Heads and key
leaderships from various ministries
and selected agencies.

[Picture, top right] Leadership
Discussion with CIOs, IT Heads
and key leaderships from Kem.
Wilayah Persekutuan

[Picture, bottom right] P&P and
Pelaksana Survey held at Main
Auditorium, Jabatan Perkhidmatan
Awam, Putrajya on 17 August 2017.
Attended were selected civil service
workforce from various ministries
from all levels.

Brought to you by DGCCR project team

August 2017 Get Digital Right…through Leadership

Welcome Insights FAQ

As [organisation] move to catch up with the digital future, they are taking a close look at what kind of executive they need to lead the way.
More and more frequently, that executive is the chief digital officer, or CDO — although there are some variations in the actual title. It is
that person’s task to define the [organisation’s] digital strategy and execute its cross-functional transformation

into a fully digital enterprise. (Link)

Digital leaders need to be able to bring together all the
people and business units [with putting into practice the
digital ambition of his or her company/ business unit]. The
concept of unity across the digital agenda is universal:
The digital leader needs to be able to set
strategy but also ensure buy-in across the
organization. (Link)

2016, 2017 PwC. One size does not fit all. Every [organisation] must carefully decide on the type of digital leader
All rights reserved.
that best fits its strategic goals, its digital business model, and the current and future state of its digital capabilities
and operations, as well as the candidate’s experience, personality, and transformational aggressiveness. (Link)

In the news

Mar 2017: Director General, MAMPU talks about Digital First, Citizen Focused government services during Malaysia OpenGov Leadership Forum
2017. Other speakers were from government bodies locally and globally (Link)

Mar 2017: The Government of Canada names first Chief Digital Officer (Link)
May 2017: London’s search for first Chief Digital Officer (Link)

Brought to you by DGCCR project team

August 2017 Get Digital Right…through Leadership

Welcome Insights FAQ

We heard you, we answer you!

What is Digital Government Competency and Capability Readiness (DGCCR)?
Jabatan Perkhidmatan Awam (JPA) has been tasked to develop and institutionalise competency and capabilities for the whole
Government civil service workforce covering the breadth and depths of public service delivery, in delivering the best for Digital
Government. The objectives of DGCCR are as follows:

• To strengthen talent and talent-management for the public service of the future
• To enhance digital competencies of government civil workforce to deliver efficient public services
• To nurture digital champions for more valuable end to end citizen experience

What is the differences between e-Government and Digital Government? Digital Government
E-Government

1 What is it? • When ICT and data analytics is used to • When governments use information and
2 Key features innovate government services through the communications technology (ICT) to improve
use of new technologies, concepts & existing processes.
capabilities
• Seamless omni-channel user experience across
• Varying user experience across Ministries Ministries via an integrated platform
via an integrated platform
• Services offered to citizens based on
• Silo working culture and lack of data- understanding of citizen’s needs and expectations
sharing
• Close collaboration among Government ministries
• Little collaboration and synergies among /Agencies
Ministries / Agencies
• Co-creating solutions with citizens, through a data-
• Delivery of public services based on sharing culture
request of citizens (Reactive)
• Autonomous Government functions with clear
• Duplication of efforts across organizations responsibilities

Brought to you by DGCCR project team

[email protected]
+60 12 921 9332

Brought to you by DGCCR project team