Hosekepping Department

Hosekepping Department

Submitted by
Ms. Chanipha Jintasuwan 116430102018-9 No.19

Present
Miss Supreeya Suebsuntorn

Couse : 01841202 English for Housekeeping

Hotel Management Program, Faculty of Liberal Art
Rajamangala University of Technology Thanyaburi (RMUTT)



Preface

This report was a part of subject of the 01841202 English for Housekeeping. This report
this piece made to study the system of housekeeping and gain various knowledge in the
housekeeper system as well as providing knowledge of the English language If anything goes
wrong the organizers apologize here.

Chanipha



List of contents Page
1
Housekeeping Department 1
Exclusive housekeeper 2
Head housekeeper 3
Floor house keeper, Assistant housekeeper 5
Room attendant 7
Housekeeper 8
Linen supervisor 10
Laundry attendant 12
Uniform 13
Problem and Solution 14
Question and Answers 19
Reference



Housekeeping Department

Housekeeping refers to the management of duties and chores involved in the running of
a household, such as cleaning, cooking, home maintenance, shopping, and bill payment. These
tasks may be performed by members of the household, or by other persons hired for the purpose.
This is a more broad role than a cleaner, who is focussed only on the cleaning aspect. The term
is also used to refer to the money allocated for such use. By extension, it may also refer to an
office or organization, as well as the maintenance of computer storage systems.

A housekeeper is a person employed to manage a householdand the domestic staff.
According to the 1861 Victorian era Mrs. Beeton's Book of Household Management, the
housekeeper is second in command in the house and "except in large establishments, where
there is a house steward, the housekeeper must consider his/herself as the immediate
representative of her mistress.

And in the housewives job, there are still many positions as follows.

 Exclusive Housekeeper

 Head Housekeeper

 Floor Housekeeper, Assistant Housekeeper

 Room Attendant

 Housekeeper

 Linen room supervisor

 Laundry attendant

Exclusive Housekeeper

In some hotels, the entire housekeeping department is directly dependent on the General
Manager, while in some hotels the head maid is directly dependent on the Front of House
Manager. of the Head of the Housekeeping Department, including the inspection of various parts
of the department whether it meets the standards laid down or not control budget expenses
Schedule an employee's work schedule. and training They are also responsible for the keys. to
be distributed to the staff in the hotel

and maintain control of the cleaning equipment storage room But some hotels will assign
one of the senior head maids. To work as the head of the housekeeping department must work
closely with the front desk. Get the part about rooms that are ready to be sold (for rent) and

must coordinate with the maintenance department to help fix various equipment. that may be
damaged both in the room and in other areas in the hotel.
An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned
areas to ensure standards are met. An executive housekeeper manages many priorities and
demands and is able to solve problems, support staff, as well as perform the duties of a
housekeeper when required.
How long does it take to become an executive housekeeper?

To be an Executive Housekeeper typically requires 3-5 years of related experience, or may
have 2 years experience plus an associates degree, or additional training or certification.

Head Housekeeper
The head housekeeper will supervise the work of the housekeeper. or floor maids for 3

or more people in the case of a small hotel The head housekeeper will be responsible for all
housekeeping duties.

As a head housekeeper, your job duties are to train and supervise cleaning staff, prepare
schedules and assign duties to staff, maintain the inventory of cleaning supplies, inspect rooms
and common areas to make sure they are clean, meet the standards of the hotel, and report to
hotel management about your team's work.

How to Become a Head Housekeeper

The primary qualifications for getting a job as a head housekeeper are a high school
diploma and several years of experience with housekeeping duties. Most employers prefer
applicants who have professional training in hospitality management, but this does not need to
be in the form of a college degree. Head housekeepers often need to juggle many different tasks
and responsibilities, so the ability to manage a frequently-changing schedule is essential to your
success in this role. Other helpful qualities for starting a career as a head housekeeper include
leadership skills, budgeting skills, resourcefulness, and familiarity with hospitality laws and
regulations.

Floor Housekeeper, Assistant Housekeeper

The floor maid will inspect the cleaning staff. or cleaning staff/room attendants only
working on any floor or part of the hotel This includes both standard and suite guest rooms. Staff
rooms, corridors, stairs, shared bathrooms in the hotel area. living room etc.

Floor housekeepers have final responsibility for the condition of guestrooms. Each
floor housekeeper is assigned three or more floors. She/he gives the room attendants their
room assignments and the floor master keys, which are returned at the end of the day. The
floor supervisor checks, supervises, and approves the attendants’ work and makes a periodical
inspection of the physical condition of all rooms on the floor.Reports to – The Assistant
Housekeeper and Executive Housekeeper.

Duties and Responsibilities of Floor Supervisors /Floor Housekeepers -
• Supervise the handing over of soiled linen to the laundry and the requisitioning of fresh
ones from housekeeping.

• Ensure the supply of equipment and maintenance and cleaning supplies to floors and
public areas.

• Issue floor keys to room attendants.

• Supervise spring cleaning.

• Report on maintenance work on her floor.

• Coordinate with room service for clearing.

• Maintain par stock for the respective floors/ floor pantry.
• Coordinate with the front office manager.
• Facilitate the provision of extra services to guests, such as baby sitters, hot-water
bottles, and so on, on request.

• Immediately report any safety or security hazard to the security department or to the
management.
• Check on scanty baggage.
• Prepare housekeeping status reports.
• Supervise cleaning on the allotted floors and areas- including guestrooms, corridors,
staircases, and floor pantries of the allotted floors.

• Report on standards of individual staff performance.

Room Attendant

There is a duty to clean and provide various services. related to the stay of the guest,
such as the bedroom, living room, bathroom and toilet, including the corridor in front of the room

A room attendant is a hospitality professional who acts as a housekeeper for a hotel or
motel. Room attendants help these establishments keep their rooms clean and welcoming. In
this way, they can help create a positive experience for guests.
What does a room attendant do ?

Room attendants have a rage of responsibilities related to housekeeping. Some of their
typical jop duties include
Room Attendant Responsibilities:
 Greeting guests and responding to queries.
 Changing bed linen and making beds.
 Replacing used towels and other bathroom amenities, such as shampoo and soap.
 Sweeping and mopping floors.
 Vacuuming carpets.

 Dusting and polishing furniture.
 Emptying trash containers and ashtrays.
 Restocking beverages and food items in the minibar.
 Cleaning public areas, such as corridors.
 Reporting any technical issues and maintenance needs.
 Updating status of guest rooms on assignment sheet.
 Returning and restocking cleaning cart at shift end.

Room Attendant Requirements:

 High school diploma, preferred.
 Previous guest service and/or housekeeping experience.
 Experience using industrial cleaning equipment and products.
 Flexible working hours.
 Ability to work with little or no supervision while meeting high-performance standards.
 Physical mobility and stamina.
 Ability to follow instructions.
 Professional and polite.

House Keeper

Have a duty to lift or move heavy furniture or throw away trash. Sometimes they may also
be responsible for cleaning the common areas of the hotel. In Thailand, this position name is rarely
found. The most commonly used location name is Cleaner.

Housekeeper maintain cleaniless in their work environments by performing routine cleaning
duties. Housekeepers often work in hotel. But they may also fine employment in residential facilities
or individuals homes. Employers may alternately refer to these professional as room cleaner, maid
house cleaner, room attendant or housekeeping aides. Typical task performed by housekeeper
include:

 Cleaning bed linens and making beds
 Removing garbage and recycling
 Vacuuming carpets, sweeping and mopping floor, dusting surface and cleaning lighting

fixture in bedrooms living areas and other parts of the home or facility
 Replacing bath linens with neatly folded and artfully arranged towels, washcloths

and bath mats
 Cleaning coffee pots, washing dished and restocking supplies for the coffee bar, wet

bar and other food and beverage facilities
 Restocking amenities such as soaps, lotions, shampoos, toilet paper and face tissue

Linen room supervisor

The Linen Room Supervisor oversees the linen/uniform room operations. He/She
ensures proper storage of linens, towels and staff uniforms. He/She responds to guests' needs.
He/She ensures all repairs and alteration works adhere to hotel’s guidelines.

The Linen Room Supervisor sets an effective way to communicate internally. He/She
ensures teamwork and high productivity. He/She works well under pressure at work. He/She is
required to do shift work. room supervisor
Duties

 Apply emotional competence to manage self and team.
 Assist team member to communicate and engage at the workplace in an effective way.
 Assist to build effective work teams.
 Build relations for customer confidence.
 Develop personal effectiveness at supervisory level.
 Do stocktaking.

 Engage in new ways to improve service.
 Ensure sustainable business operations through adoption of environmental practices.
 Grow and inspire team members through capability development.
 Observe and reward performance in a team to support achievement of results.
 Observe guest experience.
 Oversee and ensure the workplace is safe and secure.
 Oversee asset and inventory.
 Oversee linen and uniform room operations.
 Resolve guests’ concerns and feedback.
 Show initiative and enterprising behaviours.
 Solve problems and make decisions at operations level.

Laundry attendant

Use this Laundry Attendant job description to advertise your vacancies and find qualified
candidates. Feel free to modify responsibilities and requirements based on your needs.
Laundry Attendant responsibilities include:
 Sorting, washing, drying, pressing and folding clothing and other textile items
 Removing stains from items using the appropriate procedures
 Performing minor sewing duties as needed
Job brief
We are looking for an attentive Laundry Attendant to support the functions of our establishment
and the needs of our customers.
A Laundry Attendant’s responsibilities include cleaning, pressing and folding laundry as needed.
They may also be responsible for the maintenance of laundry equipment and other duties around
the facility.
Ultimately, you will play a crucial role in the presentation of the establishment by ensuring all
textiles are well cared for and maintained.

Responsibilities

 Folding laundry
 Keep an updated inventory of laundry detergents and sewing kits
 Track maintenance and repairs on laundering equipment
 Ensure that the facility remains clean at all times
 Anticipate and respond to customers’ queries, concerns and complaints

Requirements and skills

 Proven work experience as a Laundry Attendant or similar role
 Familiarity with cleaning detergents and laundering equipment
 Ability to stand for long periods
 Outstanding organizational and time management skills
 Excellent analytical and problem-solving skills
 High school diploma or equivalent is preferred

Frequently asked questions
What does a Laundry Attendant do?
A Laundry Attendant sorts, washes and folds laundry as needed by their facility. They also help
remove stains from items with appropriate procedures as needed.

What are the duties and responsibilities of a Laundry Attendant?
A Laundry Attendant will have various duties depending on where they are working and the type
of laundry they receive. In most cases, a Laundry Attendant will be required to sort, fold and
work with customers to ensure their laundry needs are met.

What makes a good Laundry Attendant?
A good Laundry Attendant needs to have excellent communication skills since they usually work
directly with customers. They also need to have good organizational skills to ensure the right
laundry is delivered properly.

Who does a Laundry Attendant work with?
A Laundry Attendant typically works alone to complete various tasks, and they are supervised by
a General Manager who oversees the quality of work done throughout their shift.
Unifrom

Wearing
masks

Wearing
pants

I named this uniform “Protect form” Represent the position of a house keeper the design
male wearing the pants to be comfortable to do the job instated wearing the skirt or dress
and male also make it look more smart to be good personality

Problems and solution in Housekeeping department
1. Smell
Hotel has a difference environment. And often is a strange smell from the hotel
area such as Smoke smell form side walk so we should inform our guest and use
deodorant spay to keep them from smelling bad while staying
2. Room items broken
The solution to problem has a policy to inform customers before arrival or to keep
deposit for the key to prevent customers from feeling from paying damage
3. Clogged pipe
How to solve the problem put a clear sign inside the room. Do not thrown tissues
into the toilet in many languages so the guests can understand both Thai and
foreigners
4. Do not enough toiletries
Solution regularly check the cleanliness and always fill the equipment ready
before guests enter the room
5. Rubbish under the bed
One of the first place most guest look upon arrival is under their bed. So it’s
important this space is not ignored when it come to cleaning. Any remainder
rubbish suggest the staff have made minimal effort in tidying

Question and answers

QUESTION

1. Who does a Laundry Attendant work with?
A: Front office
B: Kitchen
C: Everyone
D: Work alone

2. What does a Laundry Attendant do?
A: Welcoming guest and make a reservation

B: Making food

C: A Laundry Attendant sorts, washes and folds laundry as needed by their facility.
They also help remove stains from items with appropriate procedures as needed.

3. What is House keeper
A: Do laundry

B: Have a duty to lift or move heavy furniture or throw away trash

C: Doesn’t have any choices collect

D: Making room, making bed

4. What is the last step of housekepper
A: Report on standards of individual staff performance.

B: Ensure the supply of equipment and maintenance and cleaning supplies to
floors and public areas.

C:Issue floor keys to room attendants

D: cleaning.

5. What does room attendant do?
A: Cleaning public area
B: duty to clean and provide various services. related to the stay of the guest, such
as the bedroom, living room, bathroom and toilet, including the corridor in front
of the room
C: Have a duty to lift or move heavy furniture or throw away trash
D: Doesn’t have any choices collect

6. What makes a good Laundry Attendant?
A: Steal guest stuff
B: Checking bag guest when guests not around
C: good Laundry Attendant needs to have excellent communication skills since
they usually work directly with customers
D: Impolite with the guests

7. What is the Exclusive Housekeeper
A: General Manager
B: Laundry attendant
C: Linen Supervisor
D: Floor Housekeeper

8. Which place the Floor Hosekeeper wok?
A : Any part of hotel example public area.
B: Car park
C: Lobby
D: All collect

9. What is Housekeeper
A: Manager
B: Chef
C: Reception
D: The head housekeeper will supervise the work of the housekeeper

10. What does housekeeper do?
A: Making room
B: Prepare housekeeping status reports.
C: Welcoming guests
D: Make a reservation

ANSWERS

1. Who does a Laundry Attendant work with?
A: Front office
B: Kitchen
C: Everyone
D: Work alone

2. What does a Laundry Attendant do?
A: Welcoming guest and make a reservation

B: Making food

C: A Laundry Attendant sorts, washes and folds laundry as needed by their facility.
They also help remove stains from items with appropriate procedures as needed.

3. What is House keeper
A: Do laundry
B: Have a duty to lift or move heavy furniture or throw away trash
C: Doesn’t have any choices collect
D: Making room, making bed

4. What is the last step of housekepper
A: Report on standards of individual staff performance.

B: Ensure the supply of equipment and maintenance and cleaning supplies to
floors and public areas.

C:Issue floor keys to room attendants

D: cleaning.

5. What does room attendant do?
A: Cleaning public area
B: duty to clean and provide various services. related to the stay of the guest, such
as the bedroom, living room, bathroom and toilet, including the corridor in front
of the room
C: Have a duty to lift or move heavy furniture or throw away trash
D: Doesn’t have any choices collect

6. What makes a good Laundry Attendant?
A: Steal guest stuff
B: Checking bag guest when guests not around
C: good Laundry Attendant needs to have excellent communication skills since
they usually work directly with customers
D: Impolite with the guests

7. What is the Exclusive Housekeeper
A: General Manager
B: Laundry attendant
C: Linen Supervisor
D: Floor Housekeeper

8. Which place the Floor Hosekeeper wok?
A : Any part of hotel example public area.
B: Car park
C: Lobby
D: All collect

9. What is Housekeeper
A: Manager
B: Chef
C: Reception
D: The head housekeeper will supervise the work of the housekeeper

10. What does housekepper do?
A: Making room
B: Prepare housekeeping status reports.
C:Welcoming guests
D: Make a reservation

Reference

JOPSBD. (2022, JUne 18). Jopbsbd. Retrieved from Jopsbd: https://th.jobsdb.com/th-
th/articles/%E0%B9%81%E0%B8%9A%E0%B9%88%E0%B8%87%E0%B9%81%E0%B8%9C
%E0%B8%99%E0%B8%81%E0%B8%87%E0%B8%B2%E0%B8%99%E0%B9%83%E0%B8%
99%E0%B9%82%E0%B8%A3%E0%B8%87%E0%B9%81%E0%B8%A3%E0%B8%A1-2/