Crest Dynamics Management Consultancy PLT
A HRDF Registered Training Provider LLP0003452LGN
Official Newsletter of Crest Dynamics Mid-May 2015 April 2018
are your most
WOW! Your Leadership IMPORTANT
Part 2/2 ASSET
Be A Good Follower people to rally around it. It is easy to force or
demand someone to do what you want them to do,
The best way to learn is to be a good follower, and but it takes a visionary person to be able to spot the
constantly benchmark yourself against those whom potential in his/her employees, raise their aspirations
you aspire to be. As you emulate the best leaders and and make them want to achieve these visions for
learn from their success, you also learn to adjust your you.
responses accordingly to your seniors and the
situation at hand, and gain insights on how to Assess Yourself Regularly
communicate with your staff.
Leadership is a constant, on-going process of
It takes a lot of courage and integrity to be a good learning and refining your management style,
follower, and people who live by these rules will not influencing skills, and understanding of the people
only be effective staffers but will also be well on their working with you and for you. To lead effectively,
way to becoming leaders of character. That is you need to stay ahead of the game all the time and
probably why good followers usually make the best be highly adaptable to changes and shifts in trends
leaders. and attitudes.
Treat Your People As An Asset Regular self-assessment not only keeps you on
track, it also provides great guiding principles in your
It is important for leaders to acknowledge that they are leadership duties. Do you take responsibility when
not perfect. But one common trait among great things go wrong, and turn the spotlight on the people
leaders is that they have a strong self-awareness of around you in good times? Do you delegate tasks
their strengths and capabilities, as well as the that should be yours, or do everything yourself and
confidence to surround themselves with great people delegate nothing? Are you a constant example to
who can complement them, and also compensate your subordinates and peers in terms of your
them in areas where they may be lacking. demeanour, character and attitude? Have you done
all in your power to drive people to do their best, and
A good leader should also intentionally intervene, incentivise/encourage those who haven’t? Do you
coach, mentor and influence people to perform at their allow people to take risks, make mistakes and learn
best. Exercising leadership also means being able to from them or are you quick to blame?
powerfully articulate your vision and inspire your
What’s done is done, what’s
not done can be fixed. Train
Contact Us for In-house Training Proposal
Boost Your Sales Fill in Your Soft Skill Gap by emailing to:
crestdkl@gmail or [email protected]
Part 2 / 3
uphill battle that is rarely won. When you start high
5. Always have a next step: Never leave a however – at the C-suite – and get referred down,
meeting or a conversation without a solid next you’re more likely to find the right decision maker.
step that’s been agreed upon. Better yet, always And that person is more willing to take your call.
schedule the next step when you have the After all, you’re being referred to them by the higher
prospect on the line. Too often you’ll hear powers.
objections such as “just email me a few times that
will work and we’ll put it on the schedule.” What 7. Take a page from the boy scouts: Always be
ends up happening is the prospect goes into the prepared. There’s no excuse for not doing your
witness protection program, never getting back to research before a meeting. I was recently on a
you or returning your calls or emails. product demo in which the sales person asked to
have a pre-call with me so that she could customize
Instead, schedule the next step with the prospect the demo and make specific recommendations for
right then and there. If the next step is to send a our situation. I took the pre-call, during which she
proposal, let them know you’ll put a proposal asked excellent questions that allowed her create a
together but you need to schedule a time during demo geared exactly for what we were looking to
which you can walk them through it. When a do. On top of that she made some insightful
prospect makes a commitment on the spot recommendations for things we could do right away
(putting the next meeting on their calendar), they without even using the product.
are much more likely to follow through.
Only by doing her research and asking the right
6. Shoot high: It’s much more difficult to work questions ahead of time was she able to deliver
your way up in an organization then it is to get such an impactful demo.
referred down. When you start low it’s an
Crest Dynamics Corporate Membership
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• e-Resources – Business News, HR, Manufacturing & Customer
Service Magazines, Topic Wide Audios, etc.
• Pre & Post Training Assessment & Support.
• Membership Certificate.
• Visit www.crestdynamic.org to register.
soon as possible.
Health Wise: Human Resource:
Start Your Day With Water How HR Can Impact Business?
This should be a default morning routine for a
healthy lifestyle. Water gives you a healthy start
because it helps in proper circulation of nutrients in
the body. Water serves as the body’s transportation
system. The Amazing Roles of Water in our body
1. Helps in weight loss Streamline your organization
Let us tell you that water doesn’t have some magical
property that kills fat (sorry!), but it can help you with Break the silo mentality and encourage networking
your weight loss efforts. First off, by staying between departments that work together at the
hydrated, one can prevent overeating. That is same time. Use tools that facilitate collaboration
because a lot of people confuse thirst with hunger! and communication no matter where your
Isn’t drinking water better than eating high energy employees are located. Whilst start-ups are masters
foods? in the art of flat structures and flexible working
(virtual meeting rooms, sprint modes, digital
2. Flushes out toxins early on workplaces, and so on), they also realize that all the
It is a known secret that drinking water as soon as energy of the company needs to be directed
you get up, i.e. before eating anything is a good way towards a single goal: to create value for the
to purify your internal system. This practice helps to customer.
flush off the toxins from our body and cleanses the
colon thus it enables better absorption of nutrients Optimize HR processes
from various foods. If you are committed to transforming your business,
you will need to revisit your own HR processes.
3. Helps in getting a glowing skin throughout the These processes include areas such as talent and
day skills management, training and development,
succession planning and adopting a lean
Water, the first thing in the morning, helps improve management approach to HR. Focus on the highest
the skin glow by flushing off the toxins from the body. value task at hand – but don’t hesitate to
It also helps the skin do its job of regulating the experiment.
body’s temperature through sweating, renewing the
In-House Training Awesome Support –
Going Beyond Training
Our In-House Training Package Include the Following at FOC
❖ Awesome in-House Training
❖ Solution Oriented Program
❖ Post Web Revision
Contact us to design and customize your In-house programs as ❖ Follow-up / Coaching Session
per needs. All our programs are conducted using accelerated ❖ Telephone / e-Mail Support
learning techniques and psychological approach. ❖ Report
FOC for Min Two Days Training Within Peninsula Malaysia
Behavioural & Performance Focused Training: Crest Dynamics
A Sought-After Training Provider
Connect2LEAD Office Office Kaizen
Commit, Energize, Connect Quick, Simple, Cost Reduction
Problem Solving Techniques
Counselling Eight Dimensions
@Workplace Supervisory Skills
Lean Enterprise: The Improvement Kata has 4 phases:
Lean Kata 1. Strategic Alignment
2. Process Analysis
A kata is any structured way of thinking and acting that 3. Next Goal Setting
you practice until the pattern becomes a habit. 4. PDCA
Through practicing, the pattern of behavior becomes
second nature; so that you just "do what you do" with Each of which has a distinct kata habit pattern of
little or no conscious attention. its own, and each of which need to be learned,
In your own life, you have experienced many real- practiced, and mastered both individually and in
world examples — where you started out with very concert with each other.
concentrated attention to learning a new skill, which
soon became so ingrained and familiar that you now Why are kata habits important?
just do the basic patterns without thinking much about
them......leaving your conscious attention free to focus They provide field-proven, teachable, repeatable
on the ever-changing challenges that happen as you model ways of thinking and acting —
"do what you do". when faced with different types of situations
commonly encountered in your real-world work
• Driving a car, or riding a bike environment.
• Dancing, martial arts, or playing a sport
• Playing musical instrument How do kata habits apply to process
Every process improvement tool is paired with a
"method". If practiced regularly, every lean
method could evolve into a kata habit.
There are two kata patterns, however, that provide
an over arching methodology that can serve as
background pattern within which all other lean
tools and methods are used. These are the two
kata patterns taught by Mike Rother:
1. The Improvement Kata
2. The Coaching Kata
Contact us for the Improvement & Coaching Kata
Inspiring Story: Training Programs HRDFSBL
The Pencil & Eraser *Programs can be conducted in Eng. or BM
Once upon a time, a pencil and an eraser Leadership & Supervision
were having a conversation about each Proactive Supervisory Skills
other’s job. Both of them were praising each Highly Effective Supervisory Skills
other for their hard work. Both of them knew Leadership Master Practitioner
that they are nothing without each Think Like a Leader, Lead Like a
Shift Your Leadership
Soon, pencil started to draw a straight line. Lean Leadership
The eraser was looking at the pencil. All of a Executive Management
sudden, the pencil lost its balance and
straight line created by the pencil was Continuous Improvement
ruined. Now, the pencil got very sad because Kaizen Made Ezy
she knew that the eraser would have to Kaizen Thinking Mechanism
suffer because of Understanding Lean Manufacturing
her mistake. The pencil said to eraser, “I am Office Lean
so sorry!” Single Minute Exchange Die (SMED)
The eraser did not know what pencil was talking about so it asked, “For Training Within Industry
what my dear friend?” “I am sorry, you get hurt because of me. Whenever Productivity Improvement Techniques
I make a mistake, you are always there to erase it. But as you make my 5S Step by Step Approach
mistakes vanish away, you lose a part of yourself and get smaller each Auditing for 5S Compliance
time,” cried the pencil. On hearing this, the eraser replied, “That is true but Jidoka
I don’t really mind. You see, I was made to do this, I was made to help you Statistical Process Control
every time you did something wrong. Even though one day, I know I will
be gone. I am actually happy with my job. So please, stop worrying! I will Management
not be happy if I see you Creative Thinking & Problem Solving
sad.” Performance Improvement Strategy
Time Management & Personal
Moral: Our parents are just like eraser, and we are the pencil. They are Effectiveness
always there for their children, cleaning up their mistakes. Sometimes Communicating at Work
along the way they get hurt and with time they become older and older. Performance Appraisal
The parents are always happy with what they do for their children and will Administrative Skills
always hate seeing their precious ones worrying or sad. Building Superior-Subordinates
Crest Dynamics Conflict Management
Coaching & Counseling Skills
ask the experts >>> Train the Trainer: A NLP Approach
Behavioral & Performance Interviewing
Inspiration for Work
Motivational Programs, and more
Sales & Customer Care
WOW Your Customer Care
Telephone Courtesy and Techniques
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Central Region: Taman Mount Austin,
29B, Jalan Bayu Tinggi 2A/KS6, 81100 Johor Bahru, Johor
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41200 Klang, Selangor.
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