Crest Dynamics Management Consultancy PLT
A HRDF Registered Training Provider LLP0003452LGN
Official Newsletter of Crest Dynamics Mid-May 2015 May 2018
Leadership Empowerment LEAD Skill No. 1: Self Awareness
Being self-aware is the most important skill to build,
Leadership skills play a huge role in your professional and it’s the one that I’d recommend building first.
development. Without this skill, you’ll have a much harder time
developing the other skills on this list. Without
The technical skills that you have will only go so far, understanding yourself, you can’t improve yourself.
developing some soft skills will help you be a good
leader. According to Daniel Goleman, the godfather of
emotional intelligence, self-awareness is the core of
Leadership is something that takes time to get good EQ.
at, and something that requires a lot of practice.
Self-awareness also helps you make decisions,
Leading a team is a tough thing to do, and requires a which is something leaders need to be able to do
robust skill set to ensure your team’s success. well and quickly. When you’re aware of yourself,
you’re more comfortable and confident with each
Building these skills will make you a stronger leader. decision you make.
If you want your team to be successful, you need to Self-awareness also allows you to understand your
learn how to handle all of the different issues that strengths and weaknesses so that you know where
come up, like inter-team problems, introverts vs to focus your time and energy.
extroverts, putting out fires, etc.
How To Build This Skill
Let’s go through eight different skills that you need to
be a better leader, along with some tips on how to Practice mindfulness regularly, it has been shown to
develop each of these skills. be linked to self-awareness
Keep track of things to optimize your habits. By
taking time to note things throughout the day, you’ll
train yourself to be more self-aware
Self-Awareness involves deep
personal honesty. It comes from
asking and answering hard questions.
Contact Us for In-house Training Proposal
Boost Your Sales Fill in Your Soft Skill Gap by emailing to:
[email protected] or [email protected]
Part 3 / 3
10. Answer the 'why?': Why should I stop what I
8. Provide value: In her book SNAP Selling, Jill am doing to listen to you? Why is your product or
Konrath stresses the importance of providing service better than the competition? Why does it
value in the sales conversation. She calls it being cost more? Why do I need your product or service?
invaluable, and she also points out that it is Why should I believe you?
absolutely the best way to build strong
relationships and get the inside track with In all of your communications and conversations, a
prospects. Buyers want to work with people who series of why questions are circling around your
are experts in their trade and can provide value in prospects’ minds. Don’t wait for your prospect to
each and every conversation. What value can you ask these questions (in many instances they won’t).
provide, not only once a prospect buys from you, Instead, be proactive and answer these questions
but in your sales conversations leading up to the head on.
9. Understand your buyers: In The 6 Buyer
Personas (And How to Sell to Them), we walk you
through the preferences and styles of different
buyers. It’s essential to understand what’s
important to each individual buyer and their
decision-making process. When you know this you
can more easily match your selling process to their
buying process (Rainmaker Principle #4) and
ultimately win more deals.
Crest Dynamics Corporate Membership
• Certificate and Non-Certificate e-Learning.
• e-Resources – Business News, HR, Manufacturing & Customer
Service Magazines, Topic Wide Audios, etc.
• Pre & Post Training Assessment & Support.
• Membership Certificate.
• Visit www.crestdynamic.org to register.
soon as possible.
Health Wise: Human Resource:
How HR Can Impact Business?
HR Experience Doesn’t Matter
The old rules were: Tell me what have you done?
The new rules are: Tell me what can you do? This
may seem unfair or even ridiculous. But the reality
is hiring managers don’t want to hear everything
you did way back when. They want to hear about
everything you can do, to help them TODAY. Right
here. Right now. Employers want HR people that
are problem solvers. If you cannot clearly articulate
how you can contribute (directly or indirectly) to
enhancing retention, reducing costs, improving
revenues, and helping them become more
competitive, you might as well stay at home.
David Ogilvy Wisdom
David Ogilvy, the well-known advertising wizard
who founded the Ogilvy & Mather advertising
agency, never spent a day in HR, but had an
orientation practice that all HR leaders would
appreciate. He established a wonderful tradition of
welcoming new leaders in his organization with a
gift of five wooden dolls, each smaller than the
other, one inside the other. When the recipient
finally gets to the fifth little doll, the smallest doll,
and opens it, he finds the message:
“If each of us hires people who are smaller than we
are, we shall become a company of dwarfs, but if
each of us hires people who are bigger than we are,
we shall become a company of giants.”.
In-House Training Awesome Support –
Going Beyond Training
Our In-House Training Package Include the Following at FOC
❖ Awesome in-House Training
❖ Solution Oriented Program
❖ Post Web Revision
Contact us to design and customize your In-house programs as ❖ Follow-up / Coaching Session
per needs. All our programs are conducted using accelerated ❖ Telephone / e-Mail Support
learning techniques and psychological approach. ❖ Report
FOC for Min Two Days Training Within Peninsula Malaysia
Behavioural & Performance Focused Training: Crest Dynamics
A Sought-After Training Provider
Connect2LEAD Office Office Kaizen
Commit, Energize, Connect Quick, Simple, Cost Reduction
Problem Solving Techniques
Counselling Eight Dimensions
@Workplace Supervisory Skills
Lean Enterprise: Three levels
Poka Yoke Level 3: Eliminating/prevent the defect opportunity at
design level (or at the source) e.g. One-way assembly
Mistake Proofing (Electrical three pin top only put in one way, A USB
drive can be inserted one way only).
Shigeo Shingo advocated the concept of zero Level 2: Put the control system it will detect the defect
quality control by arguing that inspection as it is being made & remove or quarantine. e.g.
processes or the use of statistical control should alarms sound (Spell checks in MS office)
be completely eliminated. He believes that quality Level 1: Stop the defect from reaching the next
should be controlled at the source of the problem operation (e.g. Inspection, checklist, color coding)
and not after the problem has manifested itself. He Advantages:
recommends that inspection should be
incorporated into the process and at the point • Preventing bad products getting passed
where the problem has been identified and from customer.
where it should be eliminated.
• Detect mistakes as they occur.
Poka-yoke (pronounced poh-kah yoh-kay) comes • Eliminating defects before they occur.
from two Japanese words
• yokeru means to avoid
• poka means inadvertent errors. Contact us for details:
Thus, poka-yoke more or less translates to
avoiding inadvertent errors.
Three types of systems
Shigeo Shingo recognized three types of poka-
yoke for detecting and preventing errors in a mass
production system :
• The contact method identifies product
defects by testing the product’s shape,
size, color, or other physical attributes.
• The fixed-value (or constant number)
method alerts the operator if a certain
number of movements are not made.
• The motion-step (or sequence) method
determines whether the prescribed steps of
the process have been followed.
"The causes of defects lie in worker errors, and
defects are the results of neglecting those
errors. It follows that mistakes will not turn into
defects if worker errors are discovered and
eliminated beforehand" - Shiego Shingo
Inspiring Story: Training Programs HRDFSBL
There was a proud teak *Programs can be conducted in Eng. or BM
tree in the forest. He
was tall and strong. Leadership & Supervision
There was a small herb Proactive Supervisory Skills
next to the tree. Highly Effective Supervisory Skills
Leadership Master Practitioner
The teak tree said, “I Think Like a Leader, Lead Like a
am very handsome and Thinker
strong. No one can Shift Your Leadership
defeat me.” Hearing this, the herb replied, “Dear friend, too much Lean Leadership
pride is harmful. Even the strong will fall one day.” Executive Management
The teak ignored the herb’s words. He continued to praise himself. Continuous Improvement
Kaizen Made Ezy
A strong wind blew. The teak stood firmly. Even when it rained, the Kaizen Thinking Mechanism
teak stood strong by spreading its leaves. Understanding Lean Manufacturing
One day, there was a storm in the forest. The herb bowed low. As Single Minute Exchange Die (SMED)
usual, the teak did not want to bow. Poka Yoke
Training Within Industry
The storm kept growing stronger. The teak could no longer bear it. He Productivity Improvement Techniques
felt his strength giving way. During these times, the herb bowed low. 5S Step by Step Approach
The teak made fun of the herb. Auditing for 5S Compliance
He tried his best to stand upright, but in the end, he fell down. That Statistical Process Control
was the end of the proud tree.
When everything was calm again, the herb stood straight. He looked Creative Thinking & Problem Solving
around. He saw that the proud teak had fallen. Performance Improvement Strategy
Time Management & Personal
Moral: Pride goes before a fall. Effectiveness
Communicating at Work
ask the experts >>> Crest Dynamics Performance Appraisal
Coaching & Counseling Skills
Train the Trainer: A NLP Approach
Behavioral & Performance Interviewing
Inspiration for Work
Motivational Programs, and more
Sales & Customer Care
WOW Your Customer Care
Telephone Courtesy and Techniques
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6, Jalan Austin Heights 1/30,
Central Region: Taman Mount Austin,
29B, Jalan Bayu Tinggi 2A/KS6, 81100 Johor Bahru, Johor
Batu Unjur, 07-3535 562
Taman Bayu Tinggi, [email protected]
41200 Klang, Selangor.
www.crestdynamics.org 03-3322 1832