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Published by Crest Dynamics Management Consultancy, 2017-04-30 15:41:49

Crest Dynamics Newsletter May 2017

Self Realization May 2017

Keywords: Crest Dynamics,Malaysia Newsletter,Continuous Improvement,Leadership,Management,HRDF

Crest Dynamics

Official Newsletter of CreOsftfiDciyanlaNmewicssletter oMf Cidre-MstaDyy2n0am15ics
May 2017

Supervisory Tips: EQ Leadership

Assess Yourself Part 1 of 2 Part 2 of 2
"The ability to control my emotions and actions sets me apart
1. Communicates effectively
Shares information and encourages from other men." -- Navy SEAL Creed
can did and open dialog. Ensures that
people share information and have A leader lacking in emotional intelligence is not able to
access to information they need to effectively gauge the needs, wants and expectations of those
perform their tasks effectively. they lead. Leaders who react from their emotions without filtering
English / Spanish skills are a plus. them can create mistrust amongst their staff and can seriously
jeopardize their working relationships.
2. Demonstrate technical expertise
Understands the production systems Reacting with erratic emotions Effective communication can
necessary to operate the business can be detrimental to overall
successfully. Performs job tasks culture, attitudes and positive eliminate obstacles and
successfully. feelings toward the company and
the mission. Good leaders must encourage stronger workplace
3. Responsible and completes be self-aware and understand
work without close supervision how their verbal and non-verbal relationships. When employees
communication can affect the
Ability to work independently, solve team. know their role within a company
problems and move ahead without
constant instructions. In the SEAL teams you have to and understand how they benefit
do three things flawlessly to be
4. Leadership ability an effective operator and team the overall direction and vision,
Confident, knows himself well, people member: Move, shoot, and
gravitate to him, and commands communicate. Communication there is a sense of value and
respect and trust among peers and being of the utmost importance.
others. accomplishment. Good
Misunderstandings and lack of
5. Organized communication are usually the communication results in
Organizes time and priorities to basis of problems between most
achieve business results in a timely people. Failing to communicate alignment and a shared sense of
manner. effectively in a workplace leads to
frustration, bitterness, and purpose.
.© Adapted from HRM for Ag. Advisers confusion among employees.
Emotional intelligence is a
powerful tool critical for
exceeding goals, improving
critical work relationships, and
creating a healthy, productive
workplace and organizational

© Brent Gleeson (Navy SEAL
veteran, entrepreneur, motivational
speaker, and leader of digital
marketing agencies)

IT Sales Mistake e-Learning Recruitment Course

Life is a series of mistakes, from our first attempt at Lessons: 15
walking, through school, and throughout our career. Methodology: Audio, Notes, Assignments
Making mistakes – and seeing the mistakes that Duration: Self-Paced within Six Months
others make – is the way we learn, and through Assessment: Assignment
learning we make our lives better. Learn from the Award: PDF Certificate
mistakes I’ve listed here, and have a better career Details:
and a better life.
Leadership Lesson
1. Focusing too much of your time on things you’re
not good at. Carlos Ghosn offered three key lessons he has
learned during his career.
2. Talking to non-technical people using technical
language 1. First, he said, “Every problem has a solution,”
but business leaders have to be prepared to pay
3. When you’re trying to sell, focusing on features the personal or collective price that will come with
rather than benefits a given solution.

4. Thinking that being good technically is enough 2. Second, things have to get worse before they
5. Not networking outside your company get better. “It’s easier to improve a company in
6. Not getting everything you can out of every trouble than a company with an average
performance,” he said.
training opportunity
7. Forgetting who you work for 3. His third lesson was that “you learn
9. Not delegating management by doing” and nothing is as
10. Punishing people who make mistakes, instead of instructive as highly stressful situations. When
faced with adversity, often “you cannot sleep, you
teaching them cannot eat,” he said, but in the end, such
11. Thinking of your job as something you do rather situations are often what teach managers the
than as a process to be improved
12. Not learning from your mistakes

© Harwell

Lean Enterprise transport take place simultaneously throughout the production
sequence — inside and between all the processes.
Imagine that you own a bicycle shop, but you just started the
If you’ve ever studied business with very little money to carry a lot of inventory such as
manufacturing, it’s likely you will spare parts like extra wheels, chains, sprockets, inner tubes,
have heard of Just-In-Time among other necessary items used to assemble or repair bicycles.
production methods. The technique Luckily, there is a spare parts store just down the road where you
of arranging regular, small can buy all the necessary parts you need for any bicycle.
deliveries of exactly the correct
amount required was pioneered by Your business is able to thrive because you rely on the parts store
Toyota. JIT is a ‘pull’ system of as your supply chain to deliver the parts you need when it is
providing the different processes in necessary to assemble or repair a bicycle. The needed parts do not
the assembly sequence with only arrive before or after they are needed; instead, all you have to do is
the kinds and quantities of items have your repairman run down to the store and get the parts at the
that they need and only when it exact moment when they are needed. This is a very simplified
needs them. Production and example of Just in Time (JIT).
. The primary objectives of JIT are to save warehouse space and
unnecessary cost-carrying and to improve efficiency, which means
e-Newsletter Subscription organising the delivery of component parts to individual work
stations just before they are physically required. To apply this flow
e-Mail us if you wish to put your efficiently means relying on ordering signals from Kanban boards or
colleagues or HR friends on our e- by forecasting parts usage ahead of time, though this latter method
Newsletter database. requires production numbers to remain stable.

e-Resources Use of JIT within the Toyota Production System means that
individual cars can be built to order and that every component has
Register to access e-resources. to fit perfectly first time because there are no alternatives available.
It is therefore impossible to hide pre-existing manufacturing issues;
Training Proposal they have to be addressed immediately.

Contact us to design and deliver your
training programs.

Think Like A Leader and Lead Training Programs HRDFSBL
Like A Thinker
*Programs can be conducted in Eng. or BM
It helps participants understand the
thinking side of leadership. They Leadership & Supervision
will learn on how to clearly define Proactive Supervisory Skills
the problems based on facts, Highly Effective Supervisory Skills
questioning assumptions, engaging Leadership Master Practitioner
the power of deep observation, Think Like a Leader, Lead Like a
generating ideas, and developing Thinker
subordinates to perform. Shift Your Leadership
Lean Leadership
Selling Psychology Executive Management

Nobody liked to be sold. This program demonstrates how to get our Continuous Improvement
message across through psychological approach. Participants will be Kaizen Made Ezy
trained to identify and understand prospects / customer’s needs, and Kaizen Thinking Mechanism
to create an atmosphere for closing the sales effectively. Understanding Lean Manufacturing
Office Lean
Story: Blaming Needs Wisdom Single Minute Exchange Die (SMED)
Poka Yoke
Once a ship got caught in a violent "I am the sea and am as lovely as Training Within Industry
storm. It wrecked and the waves you see me now. You are blaming Productivity Improvement Techniques
cast it's wrecks on the sands of the me for the wreck but it isn't just." 5S Step by Step Approach
shore. Among them was a sailor Auditing for 5S Compliance
who lay senseless on the beach. Surprised, the sailor asked, "Who Jidoka
When he came to his senses, he is just then?" Statistical Process Control
cursed the sea saying, "The sea is
a cheat indeed. It attracts people The sea urged, "The wreck was Management
with it's cool and calm waters and caused by the cruel winds that Creative Thinking & Problem Solving
once they are in it's grip, it turns blew into gusts and gales over me Performance Improvement Strategy
furious and destroys them." and created stormy waves in my Time Management & Personal
calm waters." Effectiveness
Hearing his reproach, the sea felt Communicating at Work
pinched. But it didn't want to trouble Psychologists tend to agree that Performance Appraisal
wisdom involves an integration of Administrative Skills
atshketshaeiloerxapneyrtmso>re>.>So, it came to knowledge, experience, and deep Building Superior-Subordinates
understanding that incorporates Relationship
the sailor in form of a damsel. tolerance for the uncertainties of Conflict Management
life as well as its ups and downs. Coaching & Counseling Skills
"Who are you, O lovely lady?" Train the Trainer: A NLP Approach
asked the sailor. Behavioral & Performance Interviewing
Managing Absenteeism
Inspiration for Work
Motivational Programs, and more

Sales & Customer Care
Selling Psychology
Sales Warrior
WOW Your Customer Care
Telephone Courtesy and Techniques

Central Region: Southern Region:
29B, Jalan Bayu Tinggi 2A/KS6, 6, Jalan Austin Heights 1/30,
Batu Unjur, Taman Mount Austin,
Taman Bayu Tinggi, 81100 Johor Bahru, Johor
41200 Klang, Selangor. 07-3535 562
03-3322 1832 [email protected]
[email protected]

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