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Published by Crest Dynamics Management Consultancy, 2018-02-27 08:08:51

Crest Dynamics Newsletter Mac 2018

Self-Realization March 2018

Keywords: HRDF Malaysia,HRDF Training,Crest DYnamics,Training Malaysia,Leadership,Kaizen,Lean Manufacturing

Crest Dynamics Management Consultancy PLT

A HRDF Registered Training Provider LLP0003452LGN


Official Newsletter of Crest Dynamics Mid-May 2015 March 2018


WOW! Your Leadership

Part 1/2

When people think about leadership, they will undoubtedly turn to their senior management to provide it. This also
means that these leaders have an obligation to set a compelling example by incorporating a set of values,
attitudes and practices not only at work, but in their personal lives as well.

This will mould you into the kind of person your employees or peers would like to emulate or follow –
encapsulating the very definition of “leading by example”.

There is no one-size-fits-all, pre-formulated pill to effective leadership. However, since much about it can be learnt
from emulating others, we examined some of the best leaders in the world to develop the “WOW! Your

Practice what you preach WOW! Your

It may sound like a very simple rule, but surprisingly The tightrope
it’s not an easy one to follow. More often than they
realise, there are discrepancies between what the There are times when being a leader requires sound
management preaches and what they actually do. judgement and the ability to make tough or even
Such discrepancies might seem insignificant, but unpopular decisions to get things done. It could be
could potentially affect the credibility of your leaders firing an incompetent manager, cutting costs to
and management. reflect a healthier bottom-line, or even standing up to
top management and fighting for your employees’
The difference between a leader and a boss is that a interests.
leader leads, clearing all obstacles along the way,
while the boss simply drives where he is told to go. People look to their leaders for direction so that they
know where to go and how to get there. The
For example, if you preach work/life balance in your difference between a leader and a boss is that a
company and then set targets that require your staff to leader leads, clearing all obstacles along the way,
work long hours, it comes across as insincere. Or if while the boss simply drives where he is told to go.
you stress a “promote-from-within” culture but keep
recruiting from outside to fill senior level positions,
your employees will eventually lose faith in your

Contact Us for Training Proposal

Boost Your Sales Fill in Your Soft Skill Gap by emailing to:
crestdkl@gmail or [email protected]
Part 1 / 3
3. Always be…:
1. Sell solutions to challenges: You’ve heard the ABC’s of selling – Always Be
Average sellers sell benefits, “Our 8 steps process Closing. But more important in my opinion is ABP –
will uncover the levers that lead to great strides in Always Be Prospecting. The best way to get over
operational efficiencies.” Or, “Our product will that lost sale is to move onto the next sale in your
save you days of time sifting through piles of data.” pipeline. If your pipeline is empty, it is much more
Rainmakers, the best of the best who have the difficult to recover. To that end each loss feels much
most sales success, sell solutions to challenges, more devastating. Rainmakers are always working
“From our conversations, I understand A, B, and to fill the front end of their pipelines by creating new
C are going on in your organization and I think that conversations every day.
if you can alleviate C that will lead to an immediate
savings of more than $200,000 and more than $1.5 4. Shoot high:
million in savings annually. It will also free up your It’s much more difficult to work your way up in an
staff to spend their time on more productive organization then it is to get referred down. When
activities.” What do you sell? you start low it’s an uphill battle that is rarely won.
When you start high however – at the C-suite – and
2. Manage your selling time: get referred down, you’re more likely to find the
It takes just as much time to sell a $25,000 deal as right decision maker. And that person is more
it does to sell a $100,000 deal. Why not invest your willing to take your call. After all, you’re being
time in getting more $100,000 deals? referred to them by the higher powers.

Crest Dynamics Corporate Membership

 Certificate and Non-Certificate e-Learning.
 e-Resources – Business News, HR, Manufacturing & Customer

Service Magazines, Topic Wide Audios, etc.
 Pre & Post Training Assessment & Support.
 Membership Certificate.
 Visit to register.

Health Wise: Human Resource:

Energy Drink Caffeine HR Connection

Energy drinks are often full of caffeine. Caffeine Human resources is at the heart of any
may be legal, but it is a stimulant drug. It can cause organization. Taking care of your people is the key
side effects like jitteriness, upset stomach, to a successful business, and that means HR
headaches, and sleep problems — all of which drag professionals need to communicate, connect, and
you down, not power you up! Large amounts of collaborate.
caffeine can have even more serious side effects
(including fast or irregular heartbeats, high blood “HR departments often overlook relationships that
pressure, hallucinations, and seizures), especially for can pay dividends down the road. There's a history
people who have certain medical conditions or who of HR Generalists and Business Partners (HRBPs)
take medications or supplements. Energy drinks who focus their careers on developing
are not the same as sports drinks. They should competencies and scoring certifications while not
not be used to rehydrate because they contain so having any friends outside of HR. Get yourself an
much caffeine. ally in each major department throughout the
company. Find one person in each territory or field
office who has your back. And have theirs. That's
the way to become an effective leader in HR.”

- Laurie Ruettimann,

In-House Training Awesome Support –

Going Beyond Training

Our Training Package Include the Following at FOC

 Pre-Assessment

 Awesome Training

 Solution Oriented Program

 Post Web Revision

Contact us to design and customize your programs as per  Follow-up / Coaching Session

needs. All our programs are conducted using accelerated  Telephone / e-Mail Support

learning techniques and psychological approach.  Report

FOC for Min Two Days Training Within Peninsula Malaysia

Performance Focused Training:

Sought-After Programs:

Lean Lean
Leadership Manufacturing
for SME
Understanding the Need for Change Contents
Select the Change Approach What is Lean Manufacturing?
Select the Framework for Change Deciding Where to Start
Shape the Vision Procut Flow
Define Roe & Responsibilities Redesign the Process
Go See Learn Right Layout & Equipment
Develop Prioritization Developing Org. Structure & Leaders to
Select Criteria Sustain
Define Team Role & Responsibilities Selecting the Right Metrics
Communicate Plans Keys to Production Planning
Build Problem Solving Strength Material Handling
Monitor Progress Team Development
Target: Managers, Executives, Engineers,
Technician, Supervisors, & those Interested. Target: Managers, Executives, Engineers,
Technician, Supervisors, & those Interested.

Connect2LEAD Selling Psychology
Commit, Energize, Connect Engage, Energize, Connect

Contents Contents
Why Leadership Matters? Org. & Product Value
Connecting with People How People Communicate?
The Art of Influencing Understanding Customer Benefactors
Leading by Example Establishing Mutual Trust
Employee Behavior Driver How People Are Wired?
Empowerment: The Hidden Geometry Recognizing Visual, Auditory, Kinesthetic
Support, Attune, & Listen Wiring
Grooming Thinking Associates How People Think?
Employee Participant & Idea Implementation Seven Layers of a Language
Monitoring Progress Technical and Business Operation Language
Providing Feedback to Employees Intuitive Persuasion
Problem Solving Metaphor
Decision Making Challenging Your Sales Cycle Position

Target: Managers, Executives, Engineers, Target: Sales and Customer Service
Technician, Supervisors, & those Interested. Personnel & those Interested.

Inspiring Story: In the morning, he found a ship docked at his side
Friendship of the island. The first man boarded the ship with
his wife and decided to leave the second man on
A voyaging ship was wrecked during a storm at sea the island.
and only two of the men on it were able to swim to
a small, desert like island. The two survivors who He considered the other man unworthy to receive
have been good friends, not knowing what else to God’s blessings since none of his prayers had
do, agreed that they had no other recourse but to been answered.
pray to God. However, to find out whose prayer
was more powerful, they agreed to divide the As the ship was about to leave, the first man heard
territory between them and stay on opposite sides a voice from heaven booming, “Why are you
of the island. leaving your companion on the island?”
The first thing they prayed for was food. The next “My blessings are mine alone since I was the one
morning, the first man saw a fruit-bearing tree on who prayed for them,” the first man answered. “His
his side of the land, and he was able to eat its fruit. prayers were all unanswered and so he does not
The other man’s parcel of land remained barren. deserve anything.”
After a week, the first man was lonely and he
decided to pray for a wife. The next day, another “You are mistaken!” the voice rebuked him. “He
ship was wrecked, and the only survivor was a had only one prayer, which I answered. If not for
that, you would not have received any of my

“Tell me,” the first man asked the voice, “What did
he pray for that I should owe him anything?”
“He prayed that all your prayers be answered ”

Moral: For all we know, our blessings are not the
fruits of our prayers alone, but those of another
praying for us. Value your friends, don’t leave your
loved ones behind.

Lean Manufacturing: Training Programs HRDFSBL

Human Steals Jobs From Robots at Toyota *Programs can be conducted in Eng. or BM

Humans are taking the place of machines in plants across Japan so Leadership & Supervision
workers can develop new skills and figure out ways to improve Proactive Supervisory Skills
production lines and the car-building process. Highly Effective Supervisory Skills
Leadership Master Practitioner
“We cannot simply depend on the machines that only repeat the same Think Like a Leader, Lead Like a
task over and over again,” Kawai said. “To be the master of the Thinker
machine, you have to have the knowledge and the skills to teach the Shift Your Leadership
machine.” Lean Leadership
Executive Management
Kawai, 65, started with Toyota during the era of Taiichi Ohno, the father
of the Toyota Production System envied by the auto industry for Continuous Improvement
decades with its combination of efficiency and quality. That means Kaizen Made Ezy
Kawai has been living most of his life adhering to principles of kaizen, or Kaizen Thinking Mechanism
continuous improvement, and monozukuri, which translates to the art of Understanding Lean Manufacturing
making things. Office Lean
Single Minute Exchange Die (SMED)
“Fully automated machines don’t evolve on their own,” said Takahiro Poka Yoke
Fujimoto, a professor at the University of Tokyo’s Manufacturing Training Within Industry
Management Research Center. “Mechanization itself doesn’t harm, but Productivity Improvement Techniques
sticking to a specific mechanization may lead to omission of kaizen and 5S Step by Step Approach
improvement.” Auditing for 5S Compliance
Crest Dynamics Statistical Process Control

ask the experts >>> Management
Creative Thinking & Problem Solving
Performance Improvement Strategy
Time Management & Personal
Communicating at Work
Performance Appraisal
Administrative Skills
Building Superior-Subordinates
Conflict Management
Coaching & Counseling Skills
Train the Trainer: A NLP Approach
Behavioral & Performance Interviewing
Managing Absenteeism
Inspiration for Work
Motivational Programs, and more

Sales & Customer Care
Selling Psychology
Sales Warrior
WOW Your Customer Care
Telephone Courtesy and Techniques

Central Region: Southern Region:
29B, Jalan Bayu Tinggi 2A/KS6, 6, Jalan Austin Heights 1/30,
Batu Unjur, Taman Mount Austin,
Taman Bayu Tinggi, 81100 Johor Bahru, Johor
41200 Klang, Selangor. 07-3535 562
03-3322 1832 [email protected]
[email protected]

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