Crest Dynamics Newsletter November 2019

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Crest Dynamics Management Consultancy PLT

A HRDF Registered Training Provider LLP0003452LGN

Official Newsletter of Crest Dynamics Mid-May 2015November 2019

Seven Leadership Secrets: #6 The voice of the industry
This situation is fuelling investment in social media.
It Is The Era Of Digital Leadership Today’s leader does not hesitate to share company
news via social media platforms. PageGroup’s CEO
What makes a great global leader? Page Executive Steve Ingham regularly posts on Twitter, for
interviewed over forty business leaders across Asia example. Leaders are capitalising on technology
Pacific and Australia, Europe and the Americas for and digital media to expand their outreach to target
their views on leadership. The result of this work is audiences, raise their profile as an industry voice
a series of short articles on the topic of leadership worth listening to, and even influence their stock
that we are pleased to share with you. These price in a more direct manner.
articles encapsulate the opinions of the global
leaders we interviewed, who generously shared This expansion in the utilisation and availability of
their views on what constitutes success in a global technology has far-reaching consequences, one of
leader, as well as offering advice to the next which is that we are seeing the demise of privacy.
generation of leaders. With leaders being openly evaluated and judged on
their actions, they must become skilled at
Communication strategies are now decided at communicating in an authentic manner. They must
board level, demonstrating the growing importance foster greater transparency and interaction with
of strategic and tactical communication in a world their own teams in order to motivate and engage
where everything is transparent. them towards a common goal (that of improving
performance).
From monologue to dialogue
Moreover the nature of communication has © Page Executive
changed: from one-way, where the company
informs its public, to holding an interactive
conversation. Companies have to optimise their use
of technological advances to communicate
efficiently both internally and externally.

The scandals and crises that regularly hit the
headlines provide an impetus, if one were needed,
for leaders and companies to reengineer their
communication strategy to support greater
transparency and establish a channel for market
and employee feedback.

The scandals and crises that regularly hit the
headlines provide an impetus, if one were needed,
for leaders and companies to reengineer their
communication strategy to support greater
transparency and establish a channel for market
and employee feedback.

Sales: Whether it’s identifying the key components that
Habits of Successful Business Development will take one of their clients on to the next level
Manager Part 1 of 3 of success, or seeing how their new product
can help a new prospect to make more profit,
A habit can be defined as ‘any behaviour that is this habit will allow the BDM to create more
repeated regularly and tends to occur opportunities for growth.
subconsciously’.
Leaving your learning and development up to
When we work on something continuously, we your company will never help you succeed.
start to lay down a pattern of behaviour that is
reflected every time that specific situation occurs. Most of your learning will take place on the job
and outside of a training classroom, so look for
This behaviour becomes the norm for us and we chances to build your knowledge and keep an
see it as such; a normal way of doing things. eye out for improving your learning every day.

So, what should a business development manager That way, it will become a habit.
(BDM) develop as habits, the normal way of
behaving? Leverage Your Business Intelligence
We often think of leverage as a financial term;
Here are seven habits that will help all BDMs for example, the ratio of a company’s loan
succeed. capital to the value of its shares.

Become Overly Curious However, it can also mean the increase in force
Albert Einstein once said, “I have no special talent; that can be exerted with a lever.
I am only passionately curious”.
Archimedes said that if he had a big enough
Curiosity, as a habitual way of behaving, builds a lever, he could move the world.
natural questioning and listening culture in your
way of interacting with others. So, leveraging your business knowledge, and
developing it as a habit, can help you build your
Curiosity helps you ask the right questions, business intelligence to a very high level.
identifies the essential elements of success and
allows deeper thinking to drive performance. It means taking what expertise you have now
and generating new ideas via that knowledge.
Successful BDMs ask those deeper questions, If you take your abilities and make them work
because they see them as the only inroad to for you in differing circumstances, you have a
increasing knowledge about their industry, their platform from which to lever situations and
products and services and their clients. improve results exponentially.

Following on from that is the next habit: Take your knowledge, see how it can apply in
other situations and build your business
Always Learn And Develop acumen to assist new and existing clients alike.
The mindset of growth will always support the
development of skillsets and abilities for the BDM. Make it a habit and you’ll become really useful
to them.

© Sean McPheat

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Self-Development Mastering
Self-Leadership
Mastering
Self-Leadership Tip No. 22
Motivation Quote On
Crest Dynamics
Taking Initiative
Tip No. 21 Services
How To Maintain
Enthuaism At Work

Your level of enthusiasm affects how much From time to time, take a moment to read a
initiative you take and how self-motivated you few inspirational and motivational quotes on
are to go the extra mile. initiative, to boost and recharge your mood and
morale.
Firstly, enthusiasm and love for what you do will
take you further than when one is unenthusiastic “When you believe in what you’re doing and
about their work. Enthusiasm is infectious; it can use your imagination and initiative, you can
be transmitted from one person to another. It make a difference.” ― Samuel Dash
makes the work environment fun and stimulates
creativity. “Initiative is doing the right things without being
told.” ― Elbert Hubbard
Boost your enthusiasm through talking to
colleagues and cultivating healthy work “People who end up with the good jobs are the
relationships, attending industry events and proactive ones who are solutions to problems,
conferences, interacting with customers, reading not problems themselves, who seize the
widely, getting mentors and learning new skills. initiative to do whatever is necessary,
consistent with correct principles, to get the job
Similarly maintain your enthusiasm level through done.” ― Stephen R. Covey
seeking feedback, setting mini challenges for
yourself, organizing your work area and “Success depends in a very large measure
decorating it, reading motivational quotes and re- upon individual initiative and exertion, and
reading kudos or congratulatory notes from your cannot be achieved except by a dint of hard
boss or colleagues. More ways entail taking work.” ― Anna Pavlova
small steps to achieve big goals, taking time to
do personal reflections, taking time off, writing “Your success is your responsibility. Take the
down your ideas and taking care of the basics initiative, do the work, and persist to the end.”
such as sleeping well, eating breakfast and ― Lorii Myers
lunch, dressing well and planning your day well.

With us, you can build your trai.ning from scratch because everything is
customizable: the agenda, delivery period, course type, training level
depending on participants’ experience, and platforms.

When you have the right custom training partner, you get more than
just a good training. Contact us for details.

Lean Enterprise: What Is Gemba Walk? There are 3 important elements of this lean
manufacturing tool:
The term “gemba” comes from Japanese and it
means “the real place”. In Lean management, 1. Go and see. The main idea of the
“gemba” is the most important place for a team Gemba walk is managers and leaders on
as it is the place where the real work happens. every level to take regular walks around
the shop floor and to be involved in
Quite simply, for rock bands the “gemba” is the finding wasteful activities.
recording studio. For Formula 1 teams the
“gemba” is wherever the car is. For 2. Ask why. The main objective of a
manufacturers it’s the factory floor and so on. In Gemba walk is to explore the value
other words, it is where the real work happens, stream in details and locate its
so you can observe and analyze it. problematic parts through active
communication. The good leader is
The Gemba walk is a concept developed by always eager to listen rather than talk.
Taiichi Ohno, who is often considered the father Here is why you may use different
of Just-in-time production. techniques such as 5 whys in order to
identify problematic parts of the process.
By developing such a concept, Ohno offers a
real opportunity for executives to leave their daily 3. Respect the people. Have in mind that a
routine, see where the real work happens and Gemba walk is not a “boss walk”.
build relationships with workers based on mutual Pointing fingers and blaming people is
trust. exactly what you don’t have to do. You
are not there to judge and review results.
You are there to collaborate with the
team and find problems together. Try to
focus on finding the weak spots of the
process, not of the people.

Inspiring Story: Who Is Packing Your Parachute? Training Programs HRDFSBL

*Programs can be conducted in Eng. or BM

This last story proving the The man then shook his hand and Leadership & Supervision
importance of teamwork is about a said, “I guess it worked!” Plumb Proactive Supervisory Skills
US jet fighter pilot in Vietnam – assured him it had and said, “If your Highly Effective Supervisory Skills
Charles Plumb. He had completed chute hadn’t worked, I wouldn’t be Leadership Master Practitioner
75 combat missions when he was here today.” Think Like a Leader, Lead Like a
shot down. Plumb was ejected and Thinker
parachuted into enemy hands, Plumb thought a lot about that man Shift Your Leadership
where he spent six years in a who held the fate of someone he did Lean Leadership
Vietnamese prison. not even know, in his hands. He Executive Management
kept pondering how many times he
One day, a man came up to him might have seen the guy, and not Continuous Improvement
and said, “You’re Plumb! You flew even said anything because he was Kaizen Made Ezy
jet fighters in Vietnam from the a fighter pilot and the stranger was Kaizen Thinking Mechanism
aircraft carrier Kitty Hawk. You were just a sailor.” Understanding Lean Manufacturing
shot down!” Office Lean
Charles Plumb is now a motivational Single Minute Exchange Die (SMED)
Plumb was confused and asked speaker telling this story to Poka Yoke
how the man knew about that. “I hundreds. After telling it, he always Training Within Industry
packed your parachute,” the man asks his audiences, “Who’s packing Productivity Improvement Techniques
replied. your parachute?” 5S Step by Step Approach
Auditing for 5S Compliance
In our life, be it personal or work Jidoka
related, many people have a hand in Statistical Process Control
our parachutes. Are you taking the
time to acknowledge, thank, and Management
reward them? It is very easy to Creative Thinking & Problem Solving
overlook the work of many. It takes Performance Improvement Strategy
a lot of people to create a team. Time Management & Personal
Effectiveness
Communicating at Work
Performance Appraisal
Administrative Skills
Building Superior-Subordinates
Relationship
Conflict Management
Coaching & Counseling Skills
Train the Trainer: A NLP Approach
Behavioral & Performance Interviewing
Skills
Managing Absenteeism
Inspiration for Work
Motivational Programs, and more

Sales & Customer Care
Selling Psychology
Sales Warrior
WOW Your Customer Care
Telephone Courtesy and Techniques

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