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Published by Crest Dynamics Management Consultancy, 2018-11-05 17:03:17

Crest Dynamics Newsletter November 2018

Self Realization November 2018

Crest Dynamics Management Consultancy PLT

A HRDF Registered Training Provider LLP0003452LGN

Official Newsletter of Crest Dynamics Mid-May 2015November 2018

Leadership: UP Your Leadership

Lead Yourself First
A manager oversees tasks, whereas a leader inspires
people. The effective leader is the individual who has
mastered themselves.

What is leadership? You must first look in the mirror
and ask yourself: what inspires me? Armed with
answer in hand, it becomes your responsibility to share
that inspiration with your team.

Create a hero in your workplace, at home, or in the
community. Your legacy will not come from the number
of followers you create, but rather, the number of
leaders you mold! ~ Jerry Dollar

Know People & Personalities
An effective leader is one that knows their people
inside and out- and personality is a critical part of
'knowing'. When you know the personality types and
traits of your staff and direct reports, you can more
effectively communicate with and motivate them. You'll
know how to bring out their best and how to encourage
them to overcome their challenges. You'll also be able
to compose better-functioning teams, because you'll
have the correct balance of skills and personalities to
ensure success. ~ Dianne Daniels

A Matter of R-E-S-P-E-C-T
Ask any great leader their preference when it comes
to being “liked” or being “respected” and 9 times out of
10, they’ll say respected. As a leader, you should
strive to be respected by those who look up to you. If
you are an exceptionally gifted professional, you will
garner not only the respect of your subordinates and
peers, but also their esteem and admiration. ~ Dr.
Madeline Lewis

Sales Process: Price Make Yourself Unique

On our sales courses, we often get salespeople You must have something unique (or at least
questioning how they can draw their customers’ different from your biggest competitor) that
concentration away from pure price. makes the customer think your solution is the
These are tough times, but it is still possible to put answer to their problems.
the emphasis on things other than price.
Try these: And you must be specific enough to make the
Put Your Products & Services In The Limelight customer ’see’ your solution is the answer.
Before you present any solutions, get the customer
to agree on all the specific negative financial If you don’t, you run the risk of the price still
impacts of the problem they are facing. being the most important differentiator to the
Ask how the problem that your solution solves has customer.
an impact on their profits and income.
Ensure you do this while you are questioning Be Specific With The Benefits
effectively, and make sure they agree with the
analysis you have worked out. The benefits must be worth more to the
customer than the price.

The best way to do this is to get the customer to
quantify the specific financial impact of your
differentiators on the finances of the problem.

You might quantify how much the customer will
save with you rather than your competitor’s
product, or the value of the time they will save if
they use your services rather than anyone
else’s.

Following these ideas makes the customer think
of the financial impact of NOT going with you,
rather than the price of doing so.

If you can get the customer thinking this way,
not only will the price not be top of their agenda,
but the value of what you have will be that much
greater to them.

© Sean McPheat

Crest Dynamics Corporate Membership

• Certificate and Non-Certificate e-Learning.
• e-Resources – Business News, HR, Manufacturing & Customer

Service Magazines, Topic Wide Audios, etc.
• Pre & Post Training Assessment & Support.
• Membership Certificate.
• Visit www.crestdynamic.org to register.
.
soon as possible.

Health Wise:

If you’re looking for the perfect healthy
post-dinner treat, look no further!

Peppermint tea has been used for
centuries to aid digestion. Studies have
shown that it helps relieve gas and
bloating, and can reduce heartburn and
indigestion as well. It’s also delicious!

Ending your meal peppermint tea really
hits the sweet spot without adding any
extra sugar to your meal. It’s zero calorie,
naturally caffeine-free, and doesn’t
contain any sugar.

Choose a peppermint tea that contains
only peppermint; be sure it doesn’t
contain any additives or caffeine.

Human Resource: Building Positive Workplace Climate Part 1/4

Promote positive communication— Authentically model the type of communication that you believe contributes
to a healthy climate. Encourage conversations about what positive communication looks like on your team.
Different cultural reference points and varied life experiences means that not everyone defines positive
communication in the same way.

Let your employees know they are valued and appreciated— Find small and meaningful ways to say thank
you and recognize outstanding work. A public “thank you,” a thank you card, a $5 coffee card, a lunch out, a nice
piece of chocolate are examples of small recognitions that communicate a big message.

In-House Training Awesome Support –

Going Beyond Training

Our In-House Training Package Include the Following at FOC

❖ Pre-Assessment

❖ Awesome in-House Training

❖ Solution Oriented Program

❖ Post Web Revision

Contact us to design and customize your In-house programs as ❖ Follow-up / Coaching Session

per needs. All our programs are conducted using accelerated ❖ Telephone / e-Mail Support

learning techniques and psychological approach. ❖ Report

FOC for Min Two Days Training Within Peninsula Malaysia

Behavioural & Performance Focused Training: Crest Dynamics
Approach
A Sought-After Training Provider

Crest Dynamics
CrestSDeryvnicaemsics

Services

Accelerated Psychological
Learning Approach

Techniques

Connect2LEAD Office Office Kaizen
Kaizen
Commit, Energize, Connect Quick, Simple, Cost Reduction

Sales PDCA
Warrior
Problem Solving Techniques
Coaching &
Counselling Highly Effective
@Workplace Supervisory Skills

Lean Enterprise: Andon Lights

What is Andon in the Toyota Production System is The warning lights are incorporated into an easily
a common question to those not familiar with Lean visible, overhead signboard, which also identifies
Manufacturing. the area or specific workstation that has the
problem. The frequency and nature of these
In English, Andon means ‘Sign’ or ‘Signal’. It is a a occasional issues are analyzed as part of Toyota’s
visual aid which alerts and highlights where action program of continual improvement.
is required. Think, for example, a flashing light in a
manufacturing plant that indicates the line has But here’s the point: Andon, as a principle, needs to
been stopped by one of the operators due to some be applied to your specific situation. If you’re not in
irregularity. manufacturing, then the concept of the Andon will
look differently. For example, Amazon applies the
Andon is a principle and is also a typical tool to Andon in Customer Service in a way that makes
apply the Jidoka principle in Lean Manufacturing – sense. Remember: It is a method by which to stop
Jidoka is also referred to as ‘autonomation’, which the process, allowing the team to apply root cause
means the highlighting of a problem, as it occurs, analysis, and then implement countermeasures.
in order to immediately introduce countermeasures Doing so prevents the process from continuing to
to prevent re-occurrence. produce defective parts.

At the Toyota plant where I was, the Andon © Shmula
principle was applied differently than how you
might see it in manufacturing. In supply parts Contact Us for In-house Training
distribution, there is no assembly line, as it were.
But the principle was applied nonetheless, just Fill in Your Soft Skill Gap by emailing to:
within the context of supply chain and [email protected] or [email protected]
warehousing.

The origins of the word, Andon, comes from the
word for a paper lantern – which is a common
ornament in Japan. At bottom, it is a term that
refers to an illuminated signal notifying others of a
problem within the quality-control or production
streams. The Andon is activated usually by a pull-
chord or button, which automatically halts
production so that the team can gather, apply
PDCA and root cause analysis, and then quickly
apply a solution.

Inspiring Story: Building Bridge Training Programs HRDFSBL

*Programs can be conducted in Eng. or BM

Once upon a time, two brothers who The carpenter said, "I think I Leadership & Supervision
lived on adjoining farms fell into understand the situation. Show me Proactive Supervisory Skills
conflict. It was the first serious rift in the nails and the post hole digger Highly Effective Supervisory Skills
40 years of farming side by side, and I'll be able to do a job that Leadership Master Practitioner
sharing machinery, and trading pleases you." The older brother had Think Like a Leader, Lead Like a
labour and goods as needed without to go to town for supplies, so he Thinker
a hitch. Then the long collaboration helped the carpenter get the Shift Your Leadership
fell apart. It began with a small materials ready and then he was off Lean Leadership
misunderstanding and it grew into a for the day. Executive Management
major difference, and finally it
exploded into an exchange of bitter The carpenter worked hard all that Continuous Improvement
words followed by weeks of silence. day measuring, sawing, and nailing. Kaizen Made Ezy
About sunset when the farmer Kaizen Thinking Mechanism
One morning there was a knock on returned, the carpenter had just Understanding Lean Manufacturing
John's door. He opened it to find a finished his job. The farmer's eyes Office Lean
man with a carpenter's toolbox. "I'm opened wide, his jaw dropped. Single Minute Exchange Die (SMED)
looking for a few days work," he There was no fence there at all. It Poka Yoke
said. "Perhaps you would have a was a bridge - a bridge stretching Training Within Industry
few small jobs here and there. Could from one side of the creek to the Productivity Improvement Techniques
I help you?" "Yes," said the older other! A fine piece of work - 5S Step by Step Approach
brother. "I do have a job for you. handrails and all - and the Auditing for 5S Compliance
Look across the creek at that farm. neighbour, his younger brother, was Jidoka
That's my neighbour. In fact, it's my coming across, his hand Statistical Process Control
younger brother. Last week there outstretched. "You are quite a fellow
was a meadow between us and he to build this bridge after all I've said Management
took his bulldozer to the river levee and done." The two brothers stood Creative Thinking & Problem Solving
and now there is a creek between at each end of the bridge, and then Performance Improvement Strategy
us. Well, he may have done this to they met in the middle, taking each Time Management & Personal
spite me, but I'll go him one better. other's hand. Effectiveness
See that pile of lumber curing by the Communicating at Work
barn? I want you to build me a fence They turned to see the carpenter Performance Appraisal
- an 8-foot fence - so I won't need to hoist his toolbox on his shoulder. Administrative Skills
see his place anymore. Cool him "No, wait! Stay a few days. I've a lot Building Superior-Subordinates
down anyhow." of other projects for you," said the Relationship
older brother. "I'd love to stay on," Conflict Management
The carpenter said, "I think I the carpenter said, " but I have Coaching & Counseling Skills
understand the situation. Show me many more bridges to build." Train the Trainer: A NLP Approach
the nails and the post hole digger Behavioral & Performance Interviewing
and I'll be able to do a job that Moral: Skills
pleases you." The older brother had Everyday we have the choice of Managing Absenteeism
to go to town for supplies, so he building fences or bridges. One Inspiration for Work
helped the carpenter get the leads to isolation and the other to Motivational Programs, and more
materials ready and then he was off openness.
for the day. Sales & Customer Care
Selling Psychology
Sales Warrior
WOW Your Customer Care
Telephone Courtesy and Techniques

. . Southern Region:
www.crestdynamics.org 6, Jalan Austin Heights 1/30,
Central Region: Taman Mount Austin,
29B, Jalan Bayu Tinggi 2A/KS6, 81100 Johor Bahru, Johor
Batu Unjur, 07-3535 562
Taman Bayu Tinggi, [email protected]
41200 Klang, Selangor.
03-3322 1832
[email protected]


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