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Published by Crest Dynamics Management Consultancy, 2017-03-23 15:09:54

Crest Dynamics Newsletter Apr 2017

Self Realization April 2017

Keywords: Crest Dynamics,Malaysia,Training Provider,HRDF

Crest Dynamics

Official Newsletter of CreOsftfiDciyanlaNmewicssletter oMf Cidre-MstaDyy2n0am15ics
April 2017

Supervisory Tips: EQ Leadership

Get Others to Follow You Part 1 of 2
"The ability to control my emotions and actions sets me apart
(1) Tame yourself – You want to
become a thoughtful, considerate from other men." -- Navy SEAL Creed
leader who knows where you are
going and is able to communicate that Emotional intelligence is widely known to be a key component of
properly to the team. effective leadership. The ability to be perceptively in tune with
yourself and your emotions, as well as having sound situational
(2) Have a goal – If you don’t know awareness can be a powerful tool for leading a team.
where you are going, you will never
arrive, and no one will be able to The act of knowing, You can learn to be emotionally
follow you. independent and gain the
understanding, and responding to attributes that allow you to have
(3) Have a “clear, simple message” emotional intelligence by
– You must be able to convey your emotions, overcoming stress in connecting to core emotions,
goal in a sound bite. If your people accepting them, and being aware
understand the message, they will be the moment, and being aware of of how they affect your decisions
able to follow. and actions.
how your words and actions
(4) Look and act like a leader – Being able to relate behaviors
People have a much easier time affect others, is described as and challenges of emotional
following someone who looks as they intelligence on workplace
should. emotional intelligence. Emotional performance is an immense
advantage in building an
(5) Be trustworthy – People won’t intelligence for leadership can exceptional team. One of the
follow you if they don’t trust you. You most common factors that leads
must be ethical and honest at all consist of these five attributes: to retention issues is
times. People don’t trust people who communication deficiencies that
say one thing at a meeting, and then self-awareness, self- create disengagement and doubt.
say or do something different outside
of the meeting. management, empathy, © Brent Gleeson (Navy SEAL
veteran, entrepreneur, motivational
(6) Care about your people – You relationship management, and speaker, and leader of digital
can’t supervise people if you don’t like marketing agencies)
them. You need to keep yourself effective communication.
concerned with your staff, but not
intimately involved with them. If you I have experienced many
are really not a “people person”. emotions and become very
aware of how those emotions can
© Ruth Haag have a positive or negative effect
on my ability to inspire and lead a
team. Many individuals try to shut
off their feelings, but as much as
we distort, deny, and bury our
emotions and memories, we can't
ever eliminate them.

The Art of Selling Good Bye Boss! Hello Coach!

1. It’s not what you say; It’s what your customer To produce awesome performance of the
believes. organization, it simply requires enthusiastic leadership
and side by side careful management. Leading is
You can have the best sales presentation in the more than managing your people. Just because you
world, but if the customer doesn’t believe your are coaching your people very nicely, the
proposition, then you don’t have a chance. Take the management will follow like a shadow.
time to engage with the customer.
Now, tax your brain to create various opportunities to
2. Never go into a sales call not knowing how coach and groom your team members by keeping
you’re going to close the sale. them engaged in self-development, and continuous
improvement of work methods and processes.
If you don’t know where you’re going, then how will
you get there? The most common part left out of any It is the responsibility of the managers and
presentation is the close. Plan for it upfront by supervisors to coach their team members by helping
developing the strategy and your course of action. them to stretch themselves to raise their performance
bar. Managers and supervisors must learn to be
3. Believe in yourself and what you’re doing to accountable for the performance of their people.
help your customers.
Have you come across any professional soccer team
Why should anyone buy anything from anybody if the winning without a coach? What are the roles of a
person from whom they are buying doesn’t even coach in a soccer team? Well, to provide strategy,
believe in it? There’s a reason why confident skills, motivation, and build attitude and discipline.
salespeople are more successful.
As leaders of the 21st century in a globalized
4. Show up and show up on time. competitive world, it’s time for you to shift your gear to
More sales are lost because the salesperson either become a dynamic coach. Beside developing their
failed to show or failed to follow-through. It’s a sad capability on how to utilize the tools, mould their
comment that something that basic and easy could character and attitude to perform. Get them to be
deter more sales, but it’s a fact. This is the main hungry to succeed.
reason why when companies are looking for
salespeople, I tell them to find candidates who have a © Krishna @ Kris
proven track record of self-discipline.

© Mark Hunter

Lean Enterprise The origins of Jidoka go back to the original Toyoda family Weaving
Loom business. Before they became famous for making
Jidoka automobiles, the family was in the business of making weaving
looms that had a reputation for making cloth of very high quality
Automation With Human Touch levels.
Jidoka or autonomation as it is
often translated to, really refers to
“Built in Quality at the Source” or
even more simply – Don’t pass
defects on. Many people forget that
high quality and Just In Time go
hand in hand. There’s no sense
reducing lead times just to move
defects faster through the value

. In the late nineteenth century, people used to sit and watch the
weaving machines make cloth waiting for any broken threads which
e-Newsletter Subscription would lead to defects in the cloth. When they saw a broken thread
they would stop the machine, repair the thread and restart the
e-Mail us if you wish to put your machine. Imagine a job like this, watching a machine do the work
colleagues or HR friends on our e- and reacting only when there was a problem. What a waste.
Newsletter database.
Toyoda saw this and invented a method whereby the weaving loom
e-Resources would self-detect a break in the thread, stop and alert the
operators. The operators could then repair the thread and restart
Register to access e-resources. the weaving loom. Now one person could operate many looms and
the looms would produce only cloth of the highest quality.
Training Proposal
This is where the term Jidoka came from. Autonomation –
Contact us to design and deliver your automation or machines but with a human touch. Ones that can
training programs. self-detect errors, stop and alert the operator. Now machines can
do what they do best which is detecting defects and humans can do
what they do best which is problems solving.

By implementing Jidoka, we implement a system that prevents
defects from being sent to the next person or operation in the value
stream. Now we can begin to introduce JIT and cash in the benefits
of reduced inventory and lead time.

Jidoka and JIT – we need both pillars to be working hand in hand to
truly provide value to our Customers.

[ Training Programs SBL

Story: Get It Done! *Programs can be conducted in Eng. or BM

In ancient times, a King had a straining, he finally succeeded Leadership & Supervision
boulder placed on a roadway. He Proactive Supervisory Skills
then hid himself and watched to see After the peasant went back to Highly Effective Supervisory Skills
if anyone would move the boulder pick up his vegetables, he noticed Leadership Master Practitioner
out of the way. Some of the king’s a purse lying in the road where the Think Like a Leader, Lead Like a
wealthiest merchants and courtiers boulder had been. The purse Thinker
came by and simply walked around contained many gold coins and a Shift Your Leadership
it. note from the King explaining that Lean Leadership
the gold was for the person who Executive Management
Many people loudly blamed the removed the boulder from the
King for not keeping the roads roadway. Continuous Improvement
clear, but none of them did anything Kaizen Made Ezy
about getting the stone out of the Moral of the Story: Kaizen Thinking Mechanism
way. Every obstacle we come across in Understanding Lean Manufacturing
life gives us an opportunity to Office Lean
A peasant then came along improve our circumstances, and Single Minute Exchange Die (SMED)
whilst the lazy complain, the Poka Yoke
aacsapkrprtryhoienagcehxaipnlgoeartdsto>hfe>v>egbeotaubldleesr,. Upon others are creating opportunities Training Within Industry
the through their kind hearts, Productivity Improvement Techniques
generosity and willingness to get 5S Step by Step Approach
peasant laid down his burden and things done. Auditing for 5S Compliance
tried to push the stone out of the Statistical Process Control

road. After much pushing and Management
Creative Thinking & Problem Solving
Performance Improvement Strategy
Time Management & Personal
Communicating at Work
Performance Appraisal
Administrative Skills
Building Superior-Subordinates
Conflict Management
Coaching & Counseling Skills
Train the Trainer: A NLP Approach
Behavioral & Performance Interviewing
Managing Absenteeism
Inspiration for Work
Motivational Programs, and more

Sales & Customer Care
Selling Psychology
Sales Warrior
WOW Your Customer Care
Telephone Courtesy and Techniques

Central Region: Southern Region:
29B, Jalan Bayu Tinggi 2A/KS6, 6, Jalan Austin Heights 1/30,
Batu Unjur, Taman Mount Austin,
Taman Bayu Tinggi, 81100 Johor Bahru, Johor
41200 Klang, Selangor. 07-3535 562
03-3322 1832 [email protected]
[email protected]

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