Crest Dynamics Newsletter July 2019

Crest Dynamics Management Consultancy PLT

A HRDF Registered Training Provider LLP0003452LGN

Official Newsletter of Crest Dynamics Mid-May 2015 July 2019

Seven Leadership Secrets: #2 create a community in which people can develop a
sense of belonging. Leaders also make individual
Today’s Great Leader is a Great Talent
Manager roles meaningful, interesting and challenging so
that people learn and develop. They need to set
What makes a great global leader? Page Executive the right example in handling change with grace,
interviewed over forty business leaders across Asia managing the talent in their direct teams, and be
Pacific and Australia, Europe and the Americas for an outstanding developer of people, in order to
their views on leadership. The result of this work is keep their employees motivated and engaged.
a series of short articles on the topic of leadership
that we are pleased to share with you. These A channel for change
articles encapsulate the opinions of the global To succeed in these tasks, leaders should be able
leaders we interviewed, who generously shared to implement change via their people. This will
their views on what constitutes success in a global require being culturally savvy. Leaders will want to
leader, as well as offering advice to the next learn about other cultures and use this insight to
generation of leaders. create the right local conditions in which people
can succeed. The capacity to embrace and
Leaders select and build the best teams to achieve manage the diversity of a conglomerate of
their business goals. They have to keep motivating, individuals is rapidly becoming an essential
engaging, supporting and taking accountability for leadership trait, especially when leading a global
their teams. We all know the importance of good workforce and virtual teams. No leader should
management and managers in employee forget that People decide to join an organisation,
engagement and retention. In this regard, leaders and decide to leave their manager.
must complement, and in some cases even take
on, the work of the HR department and enforce Leaders should be able to implement change via
their own employer branding (or ’team branding’). their people

Leading from the front “Great leaders are those who walk side by side
with their people.”
Leaders, as managers, have the key to staff
motivation and engagement. No one is better © Page Executive
placed to improve the working atmosphere and

Sales: Managing Key Accounts Creating the habit of thinking strategically
means they concentrate on how the consistent
Part 2 of 2 contacts can serve their clients mush more
successfully.
They differentiate their services by adding vale
over time, rather than just selling products and They realize that value is built over time, not
services just with products but with expert analyses of
the marketplace and industry-intelligence that
This means successful KAMs always look for signs helps their clients build strengthening
where they can add value-based services. campaigns or market initiatives.

This differentiates you from those companies They constantly build their expertise to
simply selling their products. create value for clients

Top KAMs build value as seen in the clients’ eyes, You may be tossed here and there by the
allowing you to concentrate on areas that are most urgent tasks that take your time and resources.
important to them and in the future.
But one habit that will keep you at the top of
They build firm relationships at multiple levels your game is making time to build your
of the client expertise in your field.

This habit may seem obvious, but it’s surprising It involves researching material that will be of
how often it doesn’t happen. real benefit to you and your clients.

Building deeper relationships with others in the You can use a plethora of sources (industry
client’s company who are not in sales or do not news magazines and sites, Linked-in
currently use your services is storing up influencers, Google Alerts, etc) to build a
opportunities for yourself in the future. portfolio of chunks of information that can be
forwarded as appropriately to prospects and
This could include people in production services, clients.
warranties, quality control, marketing, finance,
purchasing, or whatever would be beneficial to you This will create opportunities for you to share
in future dealings with the company. your knowledge and experience as time goes
by. If you consistently build up your reputation
They build their strategic thinking skills with prospects and clients alike for being the
kind of helpful person who gives more than they
This isn’t done just on an ad-hoc basis; this is seen take, there will always be those people who
as an elementary and fundamental part of the KAM value your opinion higher than anyone else.
role.
This will create further chances for expansion
Many KAMs get sucked into thinking operationally. and sales within their business.

That is, they work primarily on the short-term goals © Sean McPheat
of the account and allow themselves to be derailed
from building the value of their expertise, instead
concentrating on the day-to-day minutia that takes
up valuable time.

Health Wise:

Human Resource: Help People Feel They Belong

The most important rule for employee on-boarding is to help people feel they belong and do so quickly.

Already excited about a new role, people will feel the need to quickly contribute (belong on merit); and get to know
their colleagues (belong in the network).

This is achieved by:

1. An on-boarding partner whose dedicated role it is to work with solely with you for your first 3 weeks and
continue to be connected but more loosely thereafter;

2. A social network to explore; and
3. Easy to access tools and information - ways to create friction-free contribution i.e. get on with the work

they were brought in to do.

In-House Training Awesome Support –
Going Beyond Training

Our In-House Training Package Include the Following at FOC

❖ Pre-Assessment

❖ Awesome in-House Training

❖ Solution Oriented Program

❖ Post Web Revision

❖ Follow-up / Coaching Session

Contact us to design and customize your In-house programs as ❖ Telephone / e-Mail Support

per needs. All our programs are conducted using accelerated ❖ Report

learning techniques and psychological approach. FOC for Min Two Days Training Within Peninsula Malaysia

Self-Development Mastering
Self-Leadership
Mastering
Self-Leadership Tip No. 14
Share Credit
Crest Dynamics

Tip No. 13 Services
Help Other to
See Their Strength

It is easy to fall into the trap of comparing Many activities in the workplace are usually
yourself with others and feeling that your skills accomplished through teamwork, joint efforts
and contributions at work fall short. or contributions from various employees.

Likewise, it is important to note that other people Make it a practice to acknowledge, recognize
could be facing the same affliction as well. and appreciate colleagues, in a timely manner,
who helped, contributed or pitched on a
You can take an active role in ending this cycle, completed or successful project.
especially as a leader or manager, by making it
a part of your role to regularly identify and bring Simple ways of sharing the credit include
out the best in others. sending out an email to team members
thanking them and acknowledging their
Everyone is unique and has something to contributions, publicly praising colleagues
contribute in their own way. during a meeting or privately thanking a co-
worker for their help.
Make a point of letting others know what you
think their strengths are. You can even write By not being a credit hog, you build up
down their strengths and hand over the goodwill that makes it easier for others to
document. assist you in the future.

This kind of exercise can be an eye opener for A by-product of sharing the credit is when you
the other person. It can help to confirm what they appreciate others, they could in turn
are good at and excel in doing. It can also help acknowledge your contributions in other
to boost other people’s confidence. projects to your manager and others thereby
raising your profile during performance
Additionally ask others what they enjoy doing reviews.
and put them in roles and teams that can best
utilize their skills and help them shine.

.

With us, you can build your training from scratch because everything is
customizable: the agenda, delivery period, course type, training level
depending on participants’ experience, and platforms.

When you have the right custom training partner, you get more than
just a good training. Contact us for details.

Lean Enterprise:

Why Lean?

The core idea behind lean manufacturing is maximizing
customer value while minimizing waste, thereby
achieving manufacturing excellence through the
creation of more value with fewer resources. Waste is
defined as an activity that does not add value to the
product. Through the elimination of waste along the
entire manufacturing process, rather than at isolated
points, companies are able to create processes that
need less human effort, less space, less capital, and
less time to produce high-quality, lower-cost products
compared with traditional business systems.

Companies are always limited by the amount of Given the shift toward a customer-centric environment
resources they have whether it is the number of people, while facing formidable competition, many
or the amount of money or materials needed in the manufacturers are implementing lean principles to help
manufacturing process. Lean manufacturing is a eliminate waste and increase efficiencies rather than
process that focuses on eliminating waste to reduce relying on processes and procedures that have been
costs in order to generate more profit. Since profit = used in the past (figure 1). To help guide companies
sales - costs, a company that is successful in reducing through a lean transformation, James Womack and
its costs should see an increase in its profit. Unlike Daniel Jones developed a five-step thought process
other methods that aim to reduce waste, the focus of detailed in their book, Lean Thinking. The five steps
lean manufacturing is to identify processes that do not represent a continuous cycle of improvement, and act
add value to the customer. as the foundation for the successful implementation of
lean in a facility:

1. Specify value. © Quality Digest
2. Identify the value stream.
3. Create flow.
4. Establish pull.
5. Seek perfection.

.

Inspiring Story: Training Programs HRDFSBL

Two parrots built a nest in a banyan *Programs can be conducted in Eng. or BM
tree. They lived with their two young
ones, which they took good care of. Leadership & Supervision
The mother and the father parrot Proactive Supervisory Skills
went out to gather food in the Highly Effective Supervisory Skills
morning and came back home by Leadership Master Practitioner
evening. One day, when their Think Like a Leader, Lead Like a
parents were away, the young Thinker
parrots were taken by a cruel Shift Your Leadership
hunter. Lean Leadership
One of the birds managed to Executive Management
escape and flew away from the
hunter. He ended up at a hermitage “Fool, why are you here? Fool! Continuous Improvement
and grew up listening to kind words Leave! I’ll cut your throat”. Scared, Kaizen Made Ezy
and compassion. The hunter put the Kaizen Thinking Mechanism
other parrot in a cage, and soon it Understanding Lean Manufacturing
learned a few words and phrases. Office Lean
The hunter and his family were Single Minute Exchange Die (SMED)
crude and didn’t care much about Poka Yoke
kind words. Training Within Industry
One day, a passerby was resting Productivity Improvement Techniques
outside the hunter’s hut. Sensing 5S Step by Step Approach
someone outside, the parrot said, Auditing for 5S Compliance
Jidoka
Statistical Process Control

the traveller went away, and on his Management
journey, he reached the hermitage Creative Thinking & Problem Solving
where the other parrot was. The Performance Improvement Strategy
parrot at the hermitage spoke, Time Management & Personal
“Welcome traveller. You are free to Effectiveness
stay here as long as you want”. Communicating at Work
Performance Appraisal
Surprised, the traveller told the Administrative Skills
parrot that he encountered a similar Building Superior-Subordinates
parrot elsewhere and it was very Relationship
cruel. How is that you are so kind?” Conflict Management
The parrot replied, “That must be my Coaching & Counseling Skills
brother. I live with the sages, and Train the Trainer: A NLP Approach
my brother lives with hunters. I Behavioral & Performance Interviewing
learned the sage’s language, and Skills
my brother learned the hunter’s Managing Absenteeism
language. The company we keep Inspiration for Work
decides who we will be”. Motivational Programs, and more

Moral Sales & Customer Care
Keep good company if you want to Selling Psychology
be a good person. Sales Warrior
WOW Your Customer Care
Telephone Courtesy and Techniques

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Central Region: Taman Mount Austin,
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Batu Unjur, 07-3535 562
Taman Bayu Tinggi, [email protected]
41200 Klang, Selangor.
www.crestdynamics.org 03-3884 7357
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