Crest Dynamics Management Consultancy PLT
A HRDF Registered Training Provider LLP0003452LGN
Official Newsletter of Crest Dynamics Mid-May 2015December 2018
Leadership: The Art of Leadership motivating, developing and persevering alongside their
teams, rather than by pushing them from behind.
Part 1 of 2 Trustworthy leaders do not ask or expect employees to
assume risk or perform tasks they would not also
assume or perform.
Sharpen your emotional intelligence (EQ) and
Leaders who cultivate high EQ can foster
environments ripe for trust building by successfully
navigating the peaks and valleys of workplace morale.
We all know that trust is critical in order to build As with sports teams, trust between players may be at
positive, sustainable workplace cultures. It is the an all-time high when a team is winning a
foundation that upholds all of the values — such as championship, but can quickly crumble when the team
respect, honesty and commitment — that build a is rebuilding with new, unfamiliar players. It is the
productive workforce. Cultivating trust between coach’s job as a leader to manage team members’
employees and leadership is a process that builds expectations, roles and emotions by communicating
over time based on consistently achieving mutual information openly and building relationships that allow
benefits and goals. It is a two-way street: Employees their organizations to thrive.
must believe that their leaders have the experience,
skills and knowledge necessary to guide their teams, © John Ambrose
while leaders must have the confidence that their
employees will support and accept their guidance to Change of Telephone Number
make the organization successful.
With immediate effect our Klang
Although trust is an organic value that requires Valley office number will be:
participation from all parties involved, business
leaders can do a few things to be the driving force in 03-3884 7357
building confidence among their workforce:
Lead from the front
What made Vince Lombardi and General Patton
among the most successful and trusted leaders in
their fields? Though they were different types of
leaders, both led their respective teams from the
front. They were active participants who led by
Sales Process: 6) Better and Shorter Delivery Times
Their business will suffer if they can’t service
What Does Your Prospect Want? their customers’ needs. If you can get the
deliveries there quick, they’ll be willing to pay
There’s a great saying that I’m sure you for it.
know well; “The bitterness of poor quality
remains long after the sweetness of low 7) Great Follow Up
price is forgotten”. Most clients know the People will pay for the reliance and confidence
association between low price and poor that you will be there when they want you.
quality. Here are 10 things that the prospect
wants more than the lowest price available. 8) Knowledge And Assistance
Again, this will add tremendous value to the
1) Reliability and Dependability relationship, when you can be used as a font of
Remember those old, sad stories about knowledge and skills to your client.
certain makes of car that had less than
reliable reputations? They were also the 9) Clarity Of Terms And Conditions
cheapest on the market. Why didn’t they If they have to wade through a forest of
sell well? You don’t need me to tell you! paperwork to find out what your warranties are,
they won’t be staying very long. Clarity and
2) Predictability simplicity is worth a lot to clients.
If they have to wonder what is going to
happen next with the level and quality of 10) The Ability To Get On With Their
service, there is something wrong. Business, Without Worrying About What
You Should Be Taking Care Of
3) Breadth And Depth of Quality They pay you for solutions. If what you offer is
This applies throughout your range and cheap, it doesn’t give you the opportunity to
through time. back up your product with the service it needs.
If you don’t offer that, they won’t trust you © Sean McPheat
in the future, especially if your product
quality is as brittle as your relationship.
4) Reaction To Their Overall Needs
Most clients will believe their business is
unique, and you’d better go along with that,
or you’ll be shot out of the water. Agree how
the prospect’s needs are different to other
5) An Easy Relationship
Yes, people do buy from people, and for
most, the long-term partnership CwreillstmDeyannamics Corporate Membership
more than getting the cheapest service.
• Certificate and Non-Certificate e-Learning.
• e-Resources – Business News, HR, Manufacturing & Customer
Service Magazines, Topic Wide Audios, etc.
• Pre & Post Training Assessment & Support.
• Membership Certificate.
• Visit www.crestdynamic.org to register.
soon as possible.
Human Resource: Building Positive Workplace Climate Part 2/4
Be aware of your impact on others— We do affect one
another! Positive attitude and actions are contagious. The
same goes for negative attitude and negative actions.
Notice how your attitude and actions are showing up at
work and make a conscious choice to contribute to
positivity. This does not mean avoiding difficult topics or
Create a culture of support—Offer to help a colleague
meet an important deadline, notice when someone is having
a bad day and ask if they need anything, and contribute
ideas that will help a colleague.
In-House Training Awesome Support –
Going Beyond Training
Our In-House Training Package Include the Following at FOC
❖ Awesome in-House Training
❖ Solution Oriented Program
❖ Post Web Revision
Contact us to design and customize your In-house programs as ❖ Follow-up / Coaching Session
per needs. All our programs are conducted using accelerated ❖ Telephone / e-Mail Support
learning techniques and psychological approach. ❖ Report
FOC for Min Two Days Training Within Peninsula Malaysia
Self-LeadershipCrest DynamicsOpenresocnraulciaanl dskpillrothfeastsicoannalselifreve you well in both your
is the ability to show
Tip No. 1 Services
initiative at work. If you constantly wait to be told what to
do, then you waited too long.
A Game Changing Habit: The habit of initiative entails seeing something that
Cultivating Initiative needs to be done and either doing it or figuring out ways
to do it.
Taking initiative shows the hallmarks of a leader in the
Examples of initiative include: when you see others struggling reach out and offer help. When you see areas
where your life is not going as well as you would like to and you decide to do something about it.
When you see bad decisions being made that could be disastrous and have courage to speak up and point
the flaws rather than waiting for the bad thing to happen and thePnsmycahkeolsotagtiecmael nts such “I thought that
wouldn’t work out well”.
Other ways of developing your initiative include learning to ask the right questions, probing questions which
can bring to surface negative undercurrents that need to be addressed.
Taking initiative helps to build and strengthen your decision making skills and analytical skills where you get
to analyze pros and cons of different courses of action.
Having initiative also helps to identify opportunities and capitalize on them.
The habit of taking initiative strengthens your personal brand. A person who takes initiative will be a role
model to others.
You will chart a new path and try out a new way of doing things that could help improve your life and those of
Fill in Your Skill Gap.
Contact us for details by
[email protected] or
Lean Enterprise: Water Spider
There are different ways to handle parts and excessively flexible, but to minimize variation for
materials when organizing your factory floor, and everybody else on the production floor or within the
one interesting options that is part of the Lean process.
Manufacturing methodology is the “water spider.”
The main reason to implement a water spider is to
The water spider is a term that refers to a specific decrease variation for everybody else. When a
person whose main job is to make sure that particular worker doesn’t have to take care of
materials are supplied to where they are needed. auxiliary tasks, they can concentrate on their own
While this is mainly a material replenishment productivity. When they are relieved from those
position, it offers a bit more flexibility, and some additional parts of their job, they can become more
additional benefits if well-implemented. The efficient at adding value, and could avoid wasting
rationale behind having such a person is to allow their time and attention. This makes the process
the rest of the personnel to devote their full increasingly leaner (for everyone except the water
attention to tasks that add value to the process. spider), and it’s easy to see how having a well-
This also highlights how much transportation functioning water spider can boost overall efficiency.
waste and inefficiency exists in the process by Simply stated, it makes everybody’s job more value-
isolating it all into one or more positions. added, and therefore easier to standardize and
To the untrained eye, a water spider might look
like a free floater that does a variety of tasks, Implementing a water spider is a great way to put
besides making sure materials are properly the value and principles of Lean Manufacturing into
stocked everywhere. It’s easy to get the practice. It allows complex production processes to
misleading feeling that this is a bit of a chaotic role, be optimized and boosted by decreasing variation,
but this could not be further from the truth. While and improving efficiency at every step of the way.
the water spider needs to make sure that the Whenever a water spider is implemented properly
production flow is uninterrupted and unobstructed, as part of manufacturing process it fits, it can boost
they should also follow a standardized process productivity (for everyone else), while allowing the
themselves. company to provide experience for future leaders.
The job of the water spider is NOT to increase Do you have a “water spider” position at your
variability by constantly improvising and by being company?
Inspiring Story: Just Be There Training Programs HRDFSBL
*Programs can be conducted in Eng. or BM
A nurse took the tired, anxious Now and then she heard him say a Leadership & Supervision
serviceman to the bedside. "Your few gentle words. The dying man Proactive Supervisory Skills
son is here," she said to the old said nothing, only held tightly to his Highly Effective Supervisory Skills
man. She had to repeat the words son all through the night. Along Leadership Master Practitioner
several times before the patient's towards dawn, the old man died. Think Like a Leader, Lead Like a
eyes opened. Heavily sedated The marine released the now lifeless Thinker
because of the pain of his heart hand he had been holding and went Shift Your Leadership
attack, he dimly saw the young to tell the nurse. Lean Leadership
uniformed marine standing outside Executive Management
the oxygen tent. He reached out his While she did what she had to do,
hand. The marine wrapped his he waited. Finally, she returned. She Continuous Improvement
toughened fingers around the old started to offer words of sympathy, Kaizen Made Ezy
man's limp ones, squeezing a but the Marine interrupted her. Kaizen Thinking Mechanism
message of love and "Who was that man?" he asked. The Understanding Lean Manufacturing
encouragement. nurse was startled, "He was your Office Lean
father," she answered. Single Minute Exchange Die (SMED)
The nurse brought a chair so that "No, he wasn't," the marine replied. Poka Yoke
the marine could sit beside the bed. "I never saw him before in my life." Training Within Industry
All through the night, the young "Then why didn't you say something Productivity Improvement Techniques
marine sat there in the poorly lighted when I took you to him?" 5S Step by Step Approach
ward, holding the old man's hand "I knew right away there had been a Auditing for 5S Compliance
and offering him words of love and mistake, but I also knew he needed Jidoka
strength. Occasionally, the nurse his son, and his son just wasn't Statistical Process Control
suggested that the Marine move here. When I realised that he was
away and rest awhile. He refused. too sick to tell whether or not I was Management
Whenever the nurse came into the his son, knowing how much he Creative Thinking & Problem Solving
ward, the marine was oblivious of needed me, I stayed." Performance Improvement Strategy
her and of the night noises of the Time Management & Personal
hospital – the clanking of the oxygen Moral: Effectiveness
tank, the laughter of the night staff When someone needs you…just be Communicating at Work
members exchanging greetings, the there. Performance Appraisal
cries and moans of the other Administrative Skills
patients. Building Superior-Subordinates
. Conflict Management
Coaching & Counseling Skills
Train the Trainer: A NLP Approach
Behavioral & Performance Interviewing
Inspiration for Work
Motivational Programs, and more
Sales & Customer Care
WOW Your Customer Care
Telephone Courtesy and Techniques
. Southern Region:
6, Jalan Austin Heights 1/30,
Central Region: Taman Mount Austin,
29B, Jalan Bayu Tinggi 2A/KS6, 81100 Johor Bahru, Johor
Batu Unjur, 07-3535 562
Taman Bayu Tinggi, [email protected]
41200 Klang, Selangor.
www.crestdynamics.org 03-3884 7357