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Published by Crest Dynamics Management Consultancy, 2019-05-06 11:12:58

Crest Dynamics Newsletter May 2019

Self-Realization May 2019

Keywords: HRDF Malasyia Training Provider,HRDF Malaysia,Crest Dynamics,HR Malaysia,Leadership Malaysia,Lean Manufacturing Malaysia

Crest Dynamics Management Consultancy PLT

A HRDF Registered Training Provider LLP0003452LGN

Official Newsletter of Crest Dynamics Mid-May 2015 May 2019


Leadership Vs. Management

What exactly is the difference between
leadership and management? One way to
differentiate the two concepts is the kind of
questions managers and leaders are
expected to ask. A managerial mindset is
often associated with maintaining
processes, a leadership mindset is more
about asking the right questions.

By asking questions a leader shows they are
interested in the ideas being shared and
open to new information and thoughts. They
are also welcoming divergent views and
encouraging debate and discussion. All
characteristics that are critical for successful

So instead of encouraging leaders to find
the answers, encourage them to ask the
right questions.

It was the French anthropologist, Claude
Levi-Strauss, who said: The wise man
doesn’t give the right answers, he poses the
right questions.

Do what is right, not Change of Telephone Number
what is easy.
With immediate effect our Klang
Valley office number will be:

03-3884 7357

Sales Process: Handing Objections 10. Your Product Doesn’t Have (Specific
Feature) And We Need That
Part 5 of 5

Determine here if the feature is a nice to have,
a need to have or a vital feature for the

Discuss if other features are just as or more
important than the feature they are pointing out.

Work out if a similar product you offer has the

9. I’m Not Interested feature they want and calculate whether that
different product would still offer the benefits
This ‘brush-off’ may simply mean they don’t have that would help the prospect gain the results
time now to discuss it, or they haven’t had a they are looking for.
chance to see the value you could offer them.
If the feature they want and need isn’t offered
If you still feel there’s a good fit between your tow by your company’ products, see if the other
companies, arrange to send some testimonials and features they would be getting outweigh the
arrange a follow up with the buyer. benefits of the missing feature.

Many of your sales will have been made to If so, discuss the results they will get without
companies who weren’t interested at first, but that feature.
afterwards saw the advantages of dealing with
you. If not, maybe it’s time to move on to a prospect
with a better fit.

Remember…some objections are real reasons
why the prospect won’t do business with you.

Others are designed to put you off and highlight
a possible missing part of your sales technique.

You need to determine which ones are genuine
concerns that you can deal with and which are
situations where you might want to move on
and find a better fit for your business.

© Sean McPheat

Crest Dynamics Corporate Membership

• Certificate and Non-Certificate e-Learning.
• e-Resources – Business News, HR, Manufacturing & Customer

Service Magazines, Topic Wide Audios, etc.
• Pre & Post Training Assessment & Support.
• Membership Certificate.
• Visit to register.
soon as possible.

Health Wise:

Human Resource: Quote

“Leadership is about giving people a platform for spreading ideas that work.”
~ Seth Godin

“A person who feels appreciated will always do more than what is expected.”

In-House Training Awesome Support –
Going Beyond Training

Our In-House Training Package Include the Following at FOC

❖ Pre-Assessment

❖ Awesome in-House Training

❖ Solution Oriented Program

❖ Post Web Revision

❖ Follow-up / Coaching Session

Contact us to design and customize your In-house programs as ❖ Telephone / e-Mail Support

per needs. All our programs are conducted using accelerated ❖ Report

learning techniques and psychological approach. FOC for Min Two Days Training Within Peninsula Malaysia

Self-Development Mastering
Self-Leadership Tip No. 10
Brainstorming Ideas
Crest Dynamics
For Improvement
Tip No. 9 Services
Innovative / Improving


Innovation at work can take the form of coming One way of taking initiative is through
up with new ways of doing things or improving participating actively during brainstorming
existing systems and processes. sessions.

Ways of developing your innovation skills include Begin by offering as many ideas as possible,
the following: questioning the way things are,
asking how tasks can be done better, inventing then help in narrowing down the options,
unique solutions to problems, looking at
unrelated industries and professions for identifying the pros and cons of the top
inspiration, combining unrelated ideas to come
up with new methods, asking colleagues for tips, solutions, questioning assumptions,
suggestions and ideas and dreaming big and
visualizing expected outcomes. connecting the dots and finally selecting the

Other ways are looking for people to critique best alternative.
your ideas and offer suggestions for
improvement, seeking feedback from customers, Wherever possible, prepare by doing research
observing competitors, analyzing constant ahead of time.
complaints to identify patterns, setting high goals
that stretch your abilities, reading books and Improve your brainstorming skills by asking
watching video tutorials for inspiration and
collaborating with others on improving things. questions such as: What are we trying to
achieve? How can we make this better? What
More ways of honing innovation skills are
revisiting failed ideas to see if they are else has been done? What do we know? What
salvageable, seeking coaching and training to don’t we know? Is there a better way of doing
expand your thinking, acknowledging failure as this?
part of the process towards innovation, attending
industry events, exhibitions and conferences, The major benefit of generating and sharing
participating in focus groups and making regular ideas in a group setting is the value addition
upgrades, edits and changes to services and process that raw ideas are subjected to.
You can come up with a basic idea, for
Leadership is like a muscle. The example, how to improve a product, then
more intelligently you train, the someone else adds another angle or element
to the idea and this process is repeated over
stronger you get. again.

Eventually the final idea is usually much richer
and more refined.


Lean Enterprise: Quality Improvement – Will It Ever Be Good Enough?

How many people involved in quality improvement initiatives have ever uttered this question? There have been
many, without a doubt. You have been there before. Your team has just finished a project and briefed the
leadership team on the results of your efforts. Everyone on the team is excited and very proud of the results,
clearly backed-up by solid statistical data. Quality is improved, cost savings is achieved and production has
increased. It is clearly a proud day! Then after presenting the achievements, the first question asked by the CEO
is how can we improve on these results for next year? Everyone on the team has the wind knocked out of them
and they pause for a moment in a blank stare. After all the hard work and success, your being asked to ‘do it
again’ and achieve some significant results. The question then becomes … Will it ever be good enough?

The short and long answer is NO. It will never be good enough and nor should it be. That is not to say that the
success your team has achieved should not be celebrated, but the simple fact is, that is now in the past. It is
time, again, to look forward and lean forward. Isn’t that what quality improvement is all about? Of course it is!
Successful organizations achieve that success by forward thinking and never accepting the current standards
are good enough. Strong leadership teams understand the fundamentals of quality improvement. They also
know that they must continually strive for optimum performance while encouraging the energy of their quality
improvement teams to find ways to reach their goals in a positive manner. It is a fine balance to maintain, but
the best organizations always find the way.

Customers not only expect, but they demand better performance, better quality and more value for their money.
In other words, the expectation can never stand still. Quality Improvement teams must move from success to
success with fresh eyes, and renewed leadership. Any organization that accepts the standard to be the status
quo will surely lose out across the board. Once a goal is met and we have celebrated and rewarded the
accomplishment, we must quickly move on to setting the bar even higher. To do anything less would be quitting.

© Shmula

Inspiring Story: Training Programs HRDFSBL

Shift Your Focus *Programs can be conducted in Eng. or BM

There was a man who had four The last son disagreed with all of Leadership & Supervision
sons. He wanted his sons to learn to them; he said it was ripe and Proactive Supervisory Skills
not judge things too quickly. So he drooping with fruit, full of life and Highly Effective Supervisory Skills
sent them each on a quest, in turn, fulfilment. Leadership Master Practitioner
to go and look at a pear tree that Think Like a Leader, Lead Like a
was a great distance away. The man then explained to his sons Thinker
that they were all right, because they Shift Your Leadership
The first son went in the winter, the had each seen but one season in Lean Leadership
second in the spring, the third in the tree’s life. Executive Management
summer, and the youngest son in
the fall. He told them that you cannot judge Continuous Improvement
a tree, or a person, by only one Kaizen Made Ezy
When they had all gone and come season, and that the essence of who Kaizen Thinking Mechanism
back, he called them together to they are – and the pleasure, joy, and Understanding Lean Manufacturing
describe what they had seen. love that come from that life – can Office Lean
only be measured at the end, when Single Minute Exchange Die (SMED)
The first son said that the tree was all the seasons are up. Poka Yoke
ugly, bent, and twisted. Training Within Industry
If you give up when it’s winter, you Productivity Improvement Techniques
The second son said no – it was will miss the promise of your spring, 5S Step by Step Approach
covered with green buds and full of the beauty of your summer, Auditing for 5S Compliance
promise. fulfilment of your fall. Jidoka
Statistical Process Control
The third son disagreed, he said it Don’t judge a life by one difficult
was laden with blossoms that season. Don’t let the pain of one Management
smelled so sweet and looked so season destroy the joy of all the rest. Creative Thinking & Problem Solving
beautiful, it was the most graceful Performance Improvement Strategy
thing he had ever seen. Time Management & Personal
You cannot Communicating at Work
teach a man Performance Appraisal
anything. You Administrative Skills
can only help Building Superior-Subordinates
him discover it Relationship
within himself. Conflict Management
Coaching & Counseling Skills
Train the Trainer: A NLP Approach
Behavioral & Performance Interviewing
Managing Absenteeism
Inspiration for Work
Motivational Programs, and more

Sales & Customer Care
Selling Psychology
Sales Warrior
WOW Your Customer Care
Telephone Courtesy and Techniques

. Southern Region:
6, Jalan Austin Heights 1/30,
Central Region: Taman Mount Austin,
29B, Jalan Bayu Tinggi 2A/KS6, 81100 Johor Bahru, Johor
Batu Unjur, 07-3535 562
Taman Bayu Tinggi, [email protected]
41200 Klang, Selangor. 03-3884 7357
[email protected]

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