February 2023 Report Student Services
Contents Student Success Conduct Data Student Outreach and Recruitment Disability Services Advising The Empowerment Center Admissions & Records Counseling Front Counter Cypress Center Transfer Center Early Elert Testing Center
Incident Type # Reported Academic Integrity Concern BIT Referral Formal Conduct Misc Admin Action Referred to Instruction Appeals Complaint: Instruction/Svc Total Student Success Conduct Data 0 Current Monthly Incidents
Month Barker Campus Cypress Center Grand Total January 6451 6451 February 4166 171 4337 Totals 10617 171 10788 Location In Person Phone E-mail WebEx Total Barker Campus 1096 286 1446 98 2926 Cypress Center 63 23 84 1 171 Total 3097 Additional Student Data Total Call Center (Advising: Barker) 261 Who's Next (Barker) 1330 Department New Requests Taken Transfer Requests Taken Average Session Duration Advising (All) 685 86 11:47 Date Title Attendance 2/7/2023 Are you Ready to Graduate? 30 2/7/2023 AAT Advising Session 21 2/14/2023 Comp. Sci. Advising Session 12 2/15/2023 AOS General: Where do I go from here? 3 2/16/2023 STEM Advising Session 0 2/22/2023 BIOL Class visit 23 2/21/2023 Health Advising Session 2 Total 91 # Advised via Advising Notes Advising for Month of January & February 2023 Area of Study Events for the Month of February Live Chat Requests February 2023 Advising Monthly Students Served 1096 286 1446 63 98 23 84 1 171 0 500 1000 1500 2000 1 2 3 4 5 # Advised by Campus Barker Campus Cypress Center 6451 4166 171 0 1000 2000 3000 4000 5000 6000 7000 January February Total Students Served by Campus Barker Campus Cypress Center
EDUC 1300 Appointments # of Students ESOL Advising # of Students In Person 114 In Person 48 Phone 26 Phone 0 E-mail 70 E-mail 0 WebEx 6 WebEx 0 Total 216 Total 48 Total 120 Total 48 Veteran Advising # of Students In Person 32 International Advising # of Students Phone 13 In Person 55 E-mail 9 Phone 0 WebEx 0 E-mail 0 Total 54 WebEx 0 Total 55 Total 116 Total 55 International (Who's Next Walk-Ins) EDUC 1300 (Monthly Review) Veterans Affairs International Advising Special Populations (Barker Cypress Campus) EDUC 1300 (Who's Next Walk-Ins) ESOL ESOL (Who's Next Walk-Ins) Veteran's Affairs (Who's Next Walk-Ins) In Person 53% Phone 12% E-mail 32% WebEx 3% EDUC Students In Person Phone E-mail WebEx In Person 59% Phone 24% E-mail 17% WebEx 0% Veterans Affairs In Person Phone E-mail WebEx In Person 100% Phone 0% WebEx E-mail ESOL Students In Person Phone E-mail WebEx In Person 100% Phone 0% WebEx E-mail International Students In Person Phone E-mail WebEx
Date Title Student Attendance Advisor Attendance Type of Activity Attendance 2/2/2023 Virtual Transfer Talk Student Visits 9 2/7/2023 Coffee & Conversations 28 Student E-mails Processed 9 2/15/2023 AOS Health Transfer & Job Fair 58 Transfer Universities Campus Visits 6 2/28/2023 Transfer Texas Tuesday: Transfer/Grad. 68 Totals 24 2/22/2023 TAMU College of Education Professional Development 25 Totals 154 25 Events for February 2023 Transfer Center Daily Activities February 2023 Transfer Center Events and Visits
Reason for Visit Sessions # of Individuals P/S 76 75 Academic 131 105 Personal 139 82 Career 38 34 Crisis 14 13 Early Alert 25 20 Totals 450 275 Date 2/22/2023 2/22/2023 2/14/2023 2/15/2023 2/15/2023 2/27/2023 Counseling Monthly Report Direct Student Services Preventing Dating Violence AVDA Presentation Personal Safety Presentation, Captain Tymniak Event Time 2:00PM - 3:00PM 12:00PM - 1:00PM February Counseling Events 3:30PM - 6:30PM Transfer/Job Fair, AOS Health Sciences Preview Day, Parent Session Title III Pop-up Event 10:00AM - 1:00PM PIES Title III Popw-up Event 10:00AM - 1:00PM 10:00AM - 2:00PM 18% 31% 33% 9% 3% 6% Counseling Sessions by Type (%) P/S Academic Personal Career Crisis Early Alert
Event Attendance CFISD Career and Community Connections Fair at Berry Center 200 Disability Services
Date Form of Contact # of Students Reached 01/05 - 01/21 ation Jot Form Subm 1,125 01/05 - 01/21 Change Jot Form Su 474 12/27 - 01/26 o reply Keyword FAL 409 01/01 - 01/25 missions Inbox Proce 601 01/01 - 01/25 rmation Inbox Proce 25 01/01 - 01/25 stration Inbox Proce 3,156 01/01 - 01/21 Live Chats Taken 1,698 01/01 - 01/21 Calls Taken 2,498 Totals All Contact Methods 9986 Date Campaign Purpose Method of Contact # of Students Reached 12/1/2022 Payment Due - Win Text 680 12/7/2022 Payment Due - Win Text 574 1/5/2023 Pmt Deadline - Spri Text 7,911 1/7/2023 Pmt Deadline - Spri Robocall 5,618 1/9/2023 Enrollment Cancellation for Non Payment - Spring 2023 Text 1,621 1/11/2023 TSI Testers Text 104 1/12/2023 FYE Fall but not enr Text 821 1/20/2023 Student who took CYC course not yet registered for Spring Text 218 Totals 17547 School quest Total Per Month Cypress Creek High School 9 Cy-Fair Senior High School 9 Cypress Falls High School 8 Cypress Lakes High School 10 Cypress Park High School 13 Cypress Ridge High School 11 Bridgeland High School 8 Cypress Ranch High School 11 Cypress Springs High School 20 Cypress Woods High School 18 Jersey Village High School 6 Langham Creek High School 9 Grand Total of Requests 132 Inbox Emails Received Dual Credit Advising 133 Department Records 89 Grand Total of Requests 222 Term Total Spring 3 Title Students Impacted Cinco Ranch Parent Night ~500 Cypress Falls DC Application Drive 80 Applied Students DC Enrolled DC Events Spring Admissions Data Call Fire Campaign Admissions & Records Inbox Requests Dual Credit D2L Requests 11.27% 4.75% 4.10% 6.02% 0.25% 31.60% 17.00% 25.02% Spring Admissions Contact by % Registration Jot Form Submissions Schedule Change Jot Form Submissions Auto reply Keyword FALCON Admissions Inbox Processed Information Inbox Processed Registration Inbox Processed Live Chats Taken Calls Taken 680 574 7,911 5,618 1,621 104 821 218 - 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 Text Text Text Robocall Text Text Text Text Payment Due - Winter Mini Payment Due - Winter Mini Pmt Deadline - Spring 2023 Pmt Deadline - Spring 2023 Enrollment Cancellation for Non Payment - Spring 2023 TSI Testers FYE Fall but not enrolled in Spring Student who took CYC course not yet registered for Spring # of Students Reached 9 9 8 10 13 11 8 11 20 18 6 9 0 5 10 15 20 25 Cypress Creek High School Cy-Fair Senior High School Cypress Falls High School Cypress Lakes High School Cypress Park High School Cypress Ridge High School Bridgeland High School Cypress Ranch High School Cypress Springs High School Cypress Woods High School Jersey Village High School Langham Creek High School Dual Credit D2L Requests Request Total Per Month
Date Message Demographic Number of Students Reached Total 0 Date Message Demographic Number of Students Reached 1/6/2023 New Student Orientation Registered NSO Student 92 1/10/2023 One step left! NSO Remaining 1228 49 1/10/2023 One step left! NSO Remaining 1231 172 1/11/2023 Payment Due Registered Today and Owe 202 1/24/2023 Payment Due Registered Today and Owe 34 1/25/2023 Payment Due Registered Today and Owe 47 1/11/2023 Classes Dropped Due to NonEnrollment Cancellations 172 1/24/2023 Classes Dropped Due to NonEnrollment Cancellations 46 1/25/2023 Classes Dropped Due to NonEnrollment Cancellations 23 1/12/2023 There's Still Time to Register Applicants - Zero Checklist 385 1/12/2023 Super Saturday RSVP ConfirmStudents/Prospects who R 164 1/17/2023 Sorry we Missed You Students who did not atte 11 1/18/2023 Sorry we Missed You Students who did not atte 14 1/20/2023 Sorry we Missed You Students who did not atte 10 1/24/2023 Sorry we Missed You Students who did not atte 3 1/27/2023 Sorry we Missed You Students who did not atte 27 1/25/2023 You're Invited to New Stude Applicants Only NSO Rema 211 1/28/2023 You're Invited to New Stude Applicants Only NSO Rema 43 Total 1705 Dates Message Received/Responded February 1-28 Registration Interest 16 Dates Message Demographic Number Sent Dates Message Audience Number Sent Dates Message Demographic Number Sent Call Campaigns Student Outreach & Recruitment and New Student Orientation Salesforce E-mails Outlook E-mails CF-Outreach & CF-Orientation Constant Contact E-mails Text Messages 0 0.2 0.4 0.6 0.8 1 1.2 1 2 3 4 5 6 7 8 9 10 11 12 13 92 49 172 202 34 47 172 46 23 385 164 11 14 10 3 27 211 43 0 50 100 150 200 250 300 350 400 450 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Outlook E-mails
Event Name Date TMMC Total Visitors Campus Tours February 1-28 7 10 Raines Academy Visit Thursday, Feb. 9 1 7 Raising Cane's Table Wednesday, Feb. 15 0 22 Cy-Fair High School Employability Class Thursday, Feb. 16 0 12 Cypress Creek Trade Fair Thursday, Feb. 16 0 8 Astros College Fair Saturday, Feb. 18 0 77 Career & Community Connections Fair (SPED Services Team) Wednesday, Feb. 22 1 50+ Preview Day Monday, Feb. 27 35 108 Total 44 244 High School Number of Appointments Apply Texas Completed Apply Texas Pending Read/Writ Math Bac Men NSO S49 S66 New Student Checklist Completed New Student Checklist Pending Students Registered for Summer 2023 Students Registered for Fall 2023 Brautigam Center 11 16 18 8 7 7 7 3 3 4 12 0 0 Bridgeland 9 9 1 5 7 9 8 0 0 1 16 0 0 Cy-Fair 12 30 20 7 11 26 27 5 10 1 29 0 0 Cypress Creek 16 14 1 9 12 14 14 0 0 0 15 0 0 Cypress Falls 8 46 11 18 16 42 35 16 16 0 46 0 0 Cypress Lakes 11 14 3 3 11 15 15 0 0 1 16 0 0 Cypress Park 2 1 0 1 1 1 1 0 1 0 1 0 0 Cypress Ranch 12 6 6 3 3 5 5 0 0 0 12 0 0 Cypress Ridge 6 4 0 4 4 4 4 0 4 0 4 0 0 Cypress Springs 2 20 9 5 12 18 17 11 2 0 20 0 0 Cypress Woods 19 13 0 2 4 12 8 8 13 1 12 0 0 Jersey Village 11 7 3 6 8 8 8 0 8 2 8 0 0 Langham Creek 8 5 0 4 4 4 4 0 4 1 4 0 0 Total 127 185 72 75 100 165 153 43 61 11 195 0 0 Date Location Time Registered for NSO Attended N No Sho Enrolled Day of NSO Enrol led After NSO Tot al Enr olle d Total 0 0 0 0 0 0 0 0 High School Senior Appointments New Student Orientations Recruitment Activities
Empowerement Center Activity Donations Made and Received Food Donations Received 621.8 lbs Food Donations Dispersed 645.1 lbs Supply Closet Items Provided 263 Career Closet Items Loaned 8 Total # of Students Assisted 245 Donations Received Totals Cares Grant Received $2,000 Cares Grant Expenditures $658.19 Friends of The Library Grant $200 Friends of The Library Grant Expenditures $200 Total Donations - Expenditures $1,341.81 Empowerement Center Activities Empowerement Center Finances The Empowerment Center (February 2023 Report)
Empowerement Center Activity Donations Made and Received Food Donations Received 15 Food Donations Dispersed 7 Supply Closet Items Provided 0 Career Closet Items Loaned 0 Total # of Students Assisted 7 Empowerement Corner Activities (Cypress Center) The Empowerment Corner Activities
Term Name Students Alerts Reasons Courses 2023 February 285 310 744 312 Alert by Reason Reason Number of Alerts Missing Assignments 212 Excessive Absences 127 Missed Quiz/Test 95 Stopped Attending 41 Low Quiz/Test Score 34 No Assignments Submitted 76 Can no longer pass class 5 Time Management 23 Tutoring Recommended 19 Other 27 Never attended class/logged in 54 Non-academic Concern 5 No textbook/course materials 26 Academic concern 0 Total 744 3 6 23 Early Alert Campus New Alerts in Past Week Total Students Contacted Total Contacts Attempted Total Students Submitted Total Alerts Submitted Total Alerts in Progress % In Progress Complete d Enrolled Complet ed Not Enrolled Closed No Respons e Closed No Response Not Enrolled Total Alerts Completed % Complete Not Started % Not Started % Not Started LSC-CF 33 278 460 285 310 39 12.58% 164 2 83 14 263 84.84% 8 2.58% 2.58% February 2023 Early Alert Data 28% 17% 13% 5% 5% 10% 1% 3% 3% 4% 7% 1% 3% 0% Alert Reasons by % Missing Assignments Excessive Absences Missed Quiz/Test Stopped Attending Low Quiz/Test Score No Assignments Submitted Can no longer pass class Time Management Tutoring Recommended Other Never attended class/logged in Non-academic Concern No textbook/course materials Academic concern
Contact Method Students Assisted Email (CyFair Inbox) 64 In Person 200 Phone 11 Other 8 Total 283 Front Counter Assistance by Service Requested Students Assisted Advising 79 Application Assistance 13 COB 1 Dual Credit Information/Assistance 1 EDUC 1300 Appointment 3 ESOL Inquiry 34 FERPA 3 Financial Aid Inquiry 34 GED Information 4 Graduation Inquiry/Information 1 Holds 7 HS Transcript 2 International Student Inquiry/Information 1 New Student Checklist 21 Official College Transcript 1 Program Interest 32 Registration for Classes 36 Residency Oath Hold 8 Residency Official 6 Schedule Change Form 64 Student Information Change 8 Test Scores 2 Testing Center Information 26 Transcript Request 3 Unofficial College Transcript 2 Workforce Program Inquiry 11 Total 403 Front Counter Assistance by Contact Type Email (CyFair Inbox) 22% In Person 71% Phone 4% Other 3% Students Assisted by Contact Type Email (CyFair Inbox) In Person Phone Other 20% 3% 0% 0% 1% 8% 8% 1% 1% 0% 0% 2% 0% 5% 0% 8% 9% 2% 1% 16% 2% 0% 6% 1%0% 3% Students Assisted Advising Application Assistance COB Dual Credit Information/Assistance EDUC 1300 Appointment ESOL Inquiry FERPA Financial Aid Inquiry GED Information Graduation Inquiry/Information Holds HS Transcript International Student Inquiry/Information New Student Checklist Official College Transcript Program Interest Registration for Classes Residency Oath Hold Residency Official Schedule Change Form Student Information Change Test Scores Testing Center Information Transcript Request Unofficial College Transcript Workforce Program Inquiry
Exam Service Requested Total Taken Academic Testing (LSC Courses) 147 Avant 3 Accuplacer-ESL 3 Accuplacer-Math 24 CLEP 2 Challenge Exam-EMS 0 External/Correspondence 15 HESI 55 HSRT 0 Pearson VUE (non GED) 222 Pearson VUE (GED) 30 Pegasus USA Exam 37 TABE 12 TCFP 11 THEA 1 TSI Assessment 145 TSI Remote Testing (Other Schools) 4 Dual Credit Testing-HS Campuses 425 Remote Testing-Examity 13 Grand Total All Exams 1149 Exam Service Requested Total Taken Academic Testing (LSC Courses) 10 Avant 2 Accuplacer-ESL 0 Accuplacer-Math 1 Challenge Exam-EMS 0 External/Correspondence 2 HESI 18 Pearson VUE (non GED) 220 Pearson VUE (GED) 24 TABE 5 TCFP 7 TSI Assessment 29 TSI Remote Testing (Other Schools) 0 Remote Testing-Examity 1 Grand Total All Exams 319 Barker Cypress Campus Cypress Center Campus
Prepared by: Student Services