Aviation - getting you off the ground at Inmarsat FINAL

AVIATION > Welcome on board

Welcome on board!

Aviation: getting you off the
ground at Inmarsat

What’s in this booklet

03 04

Welcome! Welcome from our President,
Inmarsat Aviation
Welcome to Inmarsat and a little bit
about us

05 07

Inmarsat’s vision and values Where Aviation fits in

Turning words into action Aviation Business Unit functional
structure

08 11

Powering aviation connectivity Aviation communications

Our products and services How we work together

12 13

Learning more Essential information and
resource

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Contacts

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Welcome!

Welcome to Inmarsat and the Aviation Business Unit. This booklet will give
you an overview of our business and some key information to help you find
your way as you settle into your new role. It is by no means exhaustive and
if you have any questions please seek answers from your manager.

We’re delighted to have you on board!

About Inmarsat

As the industry leader and pioneer of mobile satellite communications,
Inmarsat has been powering global connectivity since 1979. We provide
dependable mobile communications where local terrestrial networks are
unreliable or do not exist.

We offer an unrivalled portfolio of global satcom solutions and value-added
services to keep people connected at all times – whether travelling on land,
at sea or in the air. Our services are operated over a fleet of 12 satellites
and delivered through a world-class network of distribution partners and
service providers.

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Welcome to Aviation

You are joining Inmarsat Aviation at a very exciting time! For over 30 years Inmarsat has
led the development of inflight safety, voice and data services, and today we serve
thousands of installations on both commercial and business aircraft across the globe. Over
the last five years, recognising the market trends toward broadband connectivity, we
have invested substantial capital in the development of a unique blend of L-band, Ka-
band and S-band infrastructures, with the vision to offer aircraft connectivity solutions
that meet the rapidly increasing demand from the aviation industry for quality broadband
– for any aircraft in any geography.

Today, I’m pleased to say that these technical developments are moving into production
phase, and the Aviation Business Unit has been created to pursue an aggressive
commercial growth program to ensure Inmarsat emerges as the leading provider of cabin
and cockpit services across the civil aviation industry. Combining both existing and new
channels to market, maximising our relationships with trusted service and hardware
partners as well as forging exciting new partnerships with complementary providers such
as Deutsche Telekom, Inmarsat Aviation is well positioned to achieve our market
leadership ambitions.

The Inmarsat name in Aviation is synonymous with engineering and operating excellence,
making us the standard in reliability. As we add innovation to that short list, and push
the technological boundaries of what our industry can offer, we never take our eye off
delivering to our customers’ expectations, and preparing for what they will need in the
future. The intersection of global mobile connectivity with the aviation industry represents
a particularly dynamic part of Inmarsat’s business today, and promises to develop into a
pillar of the Inmarsat story in the future.

Inmarsat’s reputation is founded primarily on the strength of its people. So,
congratulations on your selection to join the Aviation team. We aim to be a lean and
effective team, and we believe you can make a meaningful contribution. Individual
achievement is important and necessary, but our ultimate success as a business will turn
on our success as a team.

Again, welcome aboard!

Leo Mondale
President, Inmarsat Aviation

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Inmarsat’s vision and values

Our vision

In the lives of our customers, the role of Inmarsat is to power the best global satellite
solutions to meet their remote and mobile connectivity needs. We give our customers
what they need by providing them with the best global satellite solutions that enable
them to connect anywhere, anytime.

Our mission statement

Powering global connectivity.

Turning words into actions

“The Inmarsat values reinforce the company brand and reflect the attitude and approach
of its people. The values generate the behaviours needed to deliver the corporate
strategy. A clear vision for the future goes hand in hand with having a clear understanding
of our company values. By doing this we can take Inmarsat to the next level of corporate
success and achieve extraordinary things on a global scale.”
Rupert Pearce, CEO

Our vision and values are at the heart of everything we do. Our values form the
foundation on which we conduct ourselves and our business, and are crucial to achieving
success. They are about the way we interact with each other and the behaviours we
adopt and exhibit through our working relationships with our colleagues, partners,
customers and stakeholders.

One vision and shared values across Inmarsat bring us together as a unified business
with a common purpose, so that we are winning in the market place, providing innovative
solutions, meeting customers’ needs, and leading our markets. And inside Inmarsat we
will foster a challenging and exciting environment for people who thrive on being part of
an innovative, collaborative and dynamic culture.

It’s up to us: the behaviours we choose define our culture.

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Our values

Passionate

Passion is the fuel that drives us and our company forward. It is the result
of caring more, risking more, and expecting more than others think is
possible. Passion is contagious and enables us to achieve continuous
improvement and provides the commitment to deliver outstanding results
of lasting value.

Open

We treat one another with respect and communicate freely. We foster
collaboration, while maintaining individual accountability. We encourage
the best ideas to surface from anywhere within the organisation. We
appreciate the value of multiple perspectives and diverse expertise.
Openness facilitates informed decisions, understanding and trust. Sharing
information across the organisation facilitates our common goals.

Enterprising

We thrive on creativity and ingenuity. Being innovative builds competitive
advantage and creates new opportunities. We are advocates and
instruments of positive change and are not afraid to take informed,
responsible risk. We anticipate market trends and move quickly to
embrace them. We are always on the lookout for opportunities, assessing
their strategic value and offering innovative solutions.

Market-driven

Customer success leads to our success. We provide maximum leverage to
our customers, internally and externally, through value-added products,
services, and support.

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Where Aviation fits in

Aviation Business Unit functional structure

Inmarsat plc

Maritime US Government Aviation Global Enterprise Corporate Services
Government

Airline Market Aviation Finance Aviation Business & Commercial Communication & In-flight Services Safety &
Development Technology General Aviation Strategy Operational
Services (SOS)

Formed in 2014, Aviation is the newest business unit within Inmarsat; it is also the most
rapidly growing, both in terms of internal size and external market growth. The Aviation
Business Unit (ABU) came together originally as a team of experts to survey the current,
and future, global demand for aircraft connectivity and to define the technological and
commercial strategy necessary to position Inmarsat as the leading provider of
communications for this burgeoning market. From before the creation of the ABU,
Inmarsat has been laying the technological foundations for continued success and
accelerated growth in the aviation industry. In August 2015, the third satellite of our
Global Xpress constellation was successfully launched; shortly after that, our partnership
with Deutsche Telekom was announced to develop a hybrid LTE/S-band European
Aviation Network. The potency of this combination of technology and Inmarsat’s heritage
of exceptional execution and reliability was recognised by Deutsche Lufthansa when they
became the first European airline to select Inmarsat as the exclusive provider for all their
connectivity needs, across their fleet of 300 aircraft.

In the years ahead, the ABU will continue to drive the successful commercialisation of
Inmarsat’s infrastructure, through creative commercial strategy and the development of
products and services that are highly relevant to our customers, and grow revenue
streams from the cockpit, cabin and airline operations.

Our aim is to be the leader of innovation, technology, and services of the connected
aircraft: to set the standard for aviation communications.

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Powering Aviation Connectivity: Our
products and services

How Inmarsat satellite communications work

To use Inmarsat the aircraft needs to be installed with appropriate equipment comprising
an antenna – typically installed on the top of the aircraft fuselage – and ‘avionics’ (aircraft
electronics installed within the fuselage), normally in the aircraft electronics bay or similar.
The system automatically logs on to the Inmarsat network when the aircraft powers up.
The Inmarsat system will automatically send or receive voice, ACARS or other
communications to or from the aircraft as required, wherever the aircraft flies.

If no communications activity is registered, the relevant Inmarsat ground earth station
then periodically sends ‘polling signals’ or ‘handshakes’ to the satellite, which relays them
to the aircraft. If the aircraft is still operating, an acknowledgement signal, containing
basic system information, is sent back to the ground earth station from the aircraft. This
includes its unique identification code, and confirmation the aircraft satcom is still
operating and available for communications, if required.

Passenger Connectivity

Global Xpress (GX)

The successful launch in August 2015 of the third satellite in Inmarsat’s Global Xpress
constellation has tremendous implications for the aviation industry. Operating in the
resilient Ka-band, while integrating seamlessly with our proven L-band network, and with
steerable beams for areas of high traffic, GX will offer the first global high speed
broadband for the skies. GX will offer the most extensive coverage of airline routes of
any operator, connecting passengers, pilots, crew and providing the backbone for safety
and operational monitoring services.

European Aviation Network (EAN)

The EAN is a partnership between Inmarsat and Deutsche Telekom – bringing together
two leading experts in global connectivity to deliver a high-speed broadband service to
the aviation community. The world-leading connectivity platform is a hybrid satellite (S-
band) LTE network, designed to meet the needs of airlines and their passengers across
the busy traffic routes of Europe and to increase bandwidth in high-density flight areas.

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Safety and Operational Services

Classic Aero

We are the trusted provider of satellite communications services to the majority of the
world’s airlines and our services support varying functionality, coverage, equipment,
installation and usage costs that all meet the high quality and reliability standards that
our customers have come to expect.

Our Classic Aero H/H+ and Aero I services offer Aeronautical Mobile Satellite (Route)
Service AMS(R)S communications that meet International Civil Aviation Organization
(ICAO) requirements. These are now standard on the world’s oceanic air routes and are
now starting to be used to meet ICAO’s global flight tracking requirements using ADS-C.

SwiftBroadband-Safety

In 2008, Inmarsat launched a new constellation of satellites that provide the
SwiftBroadband (SB) service, a communications network that delivers an “always-on”
globally available data connection for aircraft. Inmarsat built upon SB in 2015 by
launching SwiftBroadband – Safety (SB-S), our L-band-based satellite communications
system for the aviation industry. Developed for use in the flight deck and utilizing
advanced avionics, it provides airlines with cockpit communication, both for operations
and air traffic control, everywhere in the world. New SB-S terminals from our avionics
partners are smaller, easier to install, more capable, and less costly than ever before. SB-
S can be used for multiple flight deck applications including continuous positional
awareness, Electronic Flight Bag updates, and Airline Operational Communication voice
and data. In addition, SB-Safety is performing comparably to Very High Frequency Data
Link in terms of latency, the delay by which a communication is affected due to the
distance the wave has to travel.

Aircraft Communication Addressing and Reporting System
(ACARS)

The Aircraft Communications Addressing and Reporting System (ACARS) enables route
instructions, clearances and other messages to be sent directly to the cockpit via Inmarsat
as electronic data messages.

ACARS is used for sending text messages between an aircraft, aviation authorities and
the airline, and is the standard non-voice communications method for aviation operations.
Messages and data can include those sent from pilots to air traffic control, or

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automatically generated data on how the aircraft’s systems are performing, or other vital
information such as weather reports.

When an aircraft flies over land, ACARS message are sent via VHF radio. But when an
aircraft is in remote regions, or over water and out of range of VHF radio, the signal
automatically switches to satellite.

Business and General Aviation

Jet ConneX

Jet ConneX offers high-speed, uninterrupted inflight internet connection to VIP and
business jet owners and passengers. Powered by Inmarsat’s Global Xpress network, the
service provides speeds of up to 50mbs, effectively enabling the business executive to
replicate his/her office in the sky and the flight crew to provide an efficient, comfortable
experience.

SwiftBroadband

SwiftBroadband, launched globally in 2008, is Inmarsat’s most installed high-speed data
solution across business and commercial aviation. Powered by Inmarsat’s 4th generation
of L-band satellites, SBB is an IP-based service, enabling speeds of up to 650 Kbps (with
HDR service) and supporting a wide range of cockpit, cabin and operational applications.

Further reading

There’s lots more information in the Aviation folder of the L drive (L:Aviation) and on our
website, www.inmarsat.com/aviation.

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ABU communications

The L-Drive/Aviation Folder

In the corporate L-Drive there is a folder for the Aviation Business Unit, and sub-folders
for various activities and information. Here you will find all manner of information about
the ABU and our activities.

Please contact IT Services ([email protected]) to arrange for permission to
access this folder. Sub-folders may be owned by individuals in the BU; the IT Services
team will help you gain the access you need.

The ABU Newsletter

Be sure to read through the current ABU newsletter to get up-to-date on the latest news
and happenings, and to find more information on relevant articles, announcements, and
status updates on the latest team efforts.

RumAir Blog

RumAir is our internal blog where we post information of interest to the Aviation team.
You will need to subscribe to read, receive and submit posts. Please contact IT Services
and ask for permission to access this blog.

Meetings

There are several ways that you can keep up to date with what’s going on in Aviation:
 The team meets periodically, in person
 Quarterly ABU phone conferences are held, and all team members are invited
 The Aviation Leadership Team (ALT), comprising the President and his direct
reports, meet regularly
 The ALT hold weekly phone conferences and each functional unit head/VP holds
group meetings

Information should be cascaded from the top, your manager should cascade information
and updates to you, including regularly update reports. If you need information, please
ask your line manager to ensure that you play a part in encouraging a culture of sharing
information in a disciplined manner, using the most appropriate communications tool
available. Where you have ideas to help improve information sharing, please embrace
our culture of openness and communicate freely.

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Learning more

Subscribe…

to Inmarsat’s YouTube channel to see all of our latest product and service
videos

https://www.youtube.com/channel/UCEpQ7QTm2MQuywKJ1utLy7A

Understand…

more about our business by browsing our website
http://www.inmarsat.com/

Read…

internal news from right across the business by visiting LiftOff, our company
intranet

http://intranet.inmarsat.com/portal/page/portal/Intranet/Home

View…

training videos, courses and documents on a wide range of Inmarsat-specific
subjects in Nebula, our training portal

https://inmarsat.csod.com/client/inmarsat/default.aspx

Follow…

Inmarsat on Facebook, Twitter and LinkedIn to keep up to date on the latest
events and happenings

https://www.linkedin.com/company/inmarsat-aviation
https://twitter.com/InmarsatGlobal

https://www.facebook.com/InmarsatGlobal

Download…

the Inmarsat app for immediate access to information about events and the
latest videos about our products and services
Available from the App Store

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Essential information and resource

Corporate communication

Orbit is our internal HR system where we record objectives and assess performance.
You can view organizational charts here and learn who is who. Among other things you
can also view and update personal information and access employment information. If
you are a manager, you can see employment-related information about the people in
your team too, and you will use Orbit for the annual salary review and bonus award
cycles. You can access Orbit through your desktop button.

LiftOff is Inmarsat’s intranet. You’ll find loads of corporate and local information on
there including:

 News and business updates
 Links to other business applications (like annual leave booking tools)
 Policies and procedures
 Information about social activities

Health and safety

All new joiners to the business – whether temporary or permanent – will need to carry
out a workstation assessment. Lloydeth Newell, Inmarsat’s Health & Safety Manager, will
send you an email with a link to the online assessment and training tool. You are legally
required to report accidents and near-misses to the Health & Safety Manager.

Your technology

You will be provided with a PC workstation with the standard MS Office package (Word,
Excel, PowerPoint and Outlook) and access to the applications, systems and networks
relevant to your role. A landline ‘phone will be provided but a mobile telephone and any
additional systems access is arranged through our IT Service Desk by your manager or
local team coordinator.

When you need to buy something

Large value items will need an invoice and a purchase order in advance, and sometimes
assistance from our Global Procurement team. We use SAP to manage invoice payments
and one of the team administrators will be able to raise a purchase requisition for you.
For lower value items, you will be able to use your own company credit card or the ABU
purchasing card, which is managed by your team administrator. Ask your manager

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whether it is appropriate for you to have a company credit card. We use Concur
(www.concur.co.uk) to manage expense claims. You will automatically be set up with an
account and details will be emailed to you.

Travel

Business travel needs to be booked through the Global Travel Ops Team or an Inmarsat-
approved travel supplier. Details can be found on the Travel Contacts page on LiftOff.
We encourage the use of video conferencing, Lync and WebEx wherever possible, but
travel for meetings and other events can be agreed where appropriate.

Corporate policies

There are several very important corporate policies that you need to be aware of and
familiarise yourself with. These include:

LINKS Group Legal Compliance Programme
Anti-bribery & Corruption Policy
Code of Ethics
Export Control
Global Travel Policy

All of our corporate policies can be found on the Global Corporate Policies page on
LiftOff.

Corporate branding

For professional and consistent email formatting, we recommend using the Tahoma
typeface (10.5) and signing off with the standard corporate format for email signatures:

First name
Job title
Department or Business Unit

T +00 (0)00 0000 0000
M +00 (0)00 0000 0000
E [email protected]
W inmarsat.com

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Contacts

Aviation Team Administrators IT

Michelle Kelly, London: Our IT Service Desk team is there to help
+44 (0) 20 7728 1679 with IT-related issues. During normal
Adriana Constantinescu, London: local office hours someone will be on
+44 (0) 20 7728 1455 hand to take your call. Out of hours they
Olivia Gubanarova, Nyon: have an on-call service for urgent help.
+41 (0) 22 544 56 00
The team can be contacted on the details
below:

Email them at
[email protected] or call
them on +44 (0) 20 7728 1285

Payroll Travel

Inmarsat’s payroll is managed locally. For general travel enquiries, email the
Please contact your local HR coordinator Global Travel Team at
if you need help. [email protected]
Regional contact details for making travel
bookings can be found on the Travel
Contacts page on LiftOff.

Expenses Human Resources

For help, call the Concur Helpdesk on Your local HR team will be able to answer
0800 389 8758 or +44 1753 501 785, or any operational questions you may have.
email them at The HR Business Partner for Aviation is
[email protected] Kate Roddy, who is based between
London and Nyon.

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