151
152
153 THE CONTACT CENTER NG BAYAN: Isang Dekada ng Paglilingkod EDITORIAL TEAM THE COMMISSION Chairperson KARLO A. B. NOGRALES Commissioner AILEEN LOURDES A. LIZADA Commissioner RYAN ALVIN R. ACOSTA Contact Center ng Bayan Program Management Team Maria Luisa Salonga-Agamata, Ph.D., CESO V Director IV, Public Assistance and Information Office and Program Manager of the CCB Fiaberna U. Salumbides Acting Director III John Vincent V. Cardenas Jessa M. Perdigon Rona P. Nocos J Nathaniel P. Lanuzo Rose Thea M. Salazar Celene M. Baccay Bernadict M. Antonio Ann Fritzie R. Arienda Publications and Media Relations Ethel T. Montemayor Anne Giselle G. Torres Jaymee M. Mata Layout and Design Dannika Gene I. Atienza Jannelle Elisha M. Ballon Production Melendriz Jane P. Teves Marlon L. Nunag Photographers Jessie N. Panlilio Telesforo C. Pausal Members Erika Jean C. Cabanawan Acting Division Chief Maria Jesusa T. Fuggan Charace Ira A. Lasam Othniel Joseph C. Lizano Mia Janica R.Lopez Kenneth U. Mamaril Alex D. Tatoy James E. Viernes II Krizzia M. Villanueva Benaliza Mae T. Yumul
154
155 After a decade of improving public service, CSC embarks on strengthening its strategic communications and developing digitalized feedback systems as pathways toward the digital transformation of the Philippine civil service. CSC in Action in a New Era
156
157
158
159
160
161
162 Philippine Civil Service Commission 2022