ID ABSTRAK 51 INSIGHT ON WASTE MANAGEMENT PROCESS IN INDUSTRY AREA FOLLOWING ISO14001 APPROACH. Nurumairah Syafiqah Azmi1 and Mohd Rozaimin Abdul Hamid2 12Department of Civil Engineering, Politeknik Premier Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia. ABSTRACT: Throughout the past two decades, Malaysia has experienced rapid economic expansion along with a steadily growing population. Due to its quick industrialization, warm climate, and high humidity, Malaysia faces significant environmental and health risks. Thus, it is crucial to raise awareness among all employees in industrial areas by looking into how waste is handled, whether it is following Malaysian standards and regulations or not. In addition, highlighting the technology employed in the industry highlights the difficulties faced by the sector and recommends best practices that can help the industrial field survive regarding ISO 14001. This paper presents an insight into the waste management process in industry areas following the ISO 14001 approach. It gathers information to identify the roles they are playing in the overall waste management cycle. It includes the challenges they are facing in managing industrial waste and the best practices to manage industry waste by following the ISO 14001 approach in their operations through the investigation. This conceptual paper explores how strategic and institutional methods, as well as managing organisational legitimacy, might improve waste management performance. It is intended that by analysing these strategies, waste management companies will be better equipped to deliver their services while also creating an environment of sustainability and environmental awareness. 123 THE EFFECTIVENESS OF FOOD IMAGES TOWARDS CUSTOMER SATISFACTION IN A CAFÉ AROUND JOHOR BAHRU NUR AINAA AFIFAH MAHADI1, WAN MAHIRAH WAN IBRAHIM2 12Politeknik Ibrahim Sultan, 81700 Pasir Gudang, Johor, Malaysia ABSTRACT: The main objective of this study is to identify the effectiveness of food images of café in Johor Bahru. This research selected Johor Bahru café as a target industry to investigate and a few variables were chosen which are food sensory, food atmospheres and food features and analyzed the customer satisfaction in Johor Bharu towards café. Customer satisfaction can be identified as a feeling of acceptance of the café preferences that fulfilled their requirement as a customer. Thus, it is important to identify how does three elements’ influences customer satisfaction as café are growing rapidly around Johor Bahru and it its significantly important to for cafe owners to fully understand besides may increase the customer satisfaction. Out of 384 targets, only 240 respondents’ data has been collected throughout internet poll due to time limitation. Data collected has been analyzed by using Statistical Package for Social Science (SPSS) version 28.0. The findings have revealed that three variables of food image have a positive relationship with customer satisfaction, whereby the highest value of relation (0.83) is food sensory and food feature, while food atmosphere has the least value (0.74). As a result, it is suggested café owners act by ensuring a nice and appealing presentation of food to enhance those components as well as customer satisfaction. This information would be useful to enhance the development of promoting a café around Johor Bahru. 89
ID ABSTRAK 124 UNDERSTANDING MEMORABLE TOURISM EXPERIENCEs (MTEs) AND BEHAVIOURAL INTENTION OF VISITING KOTA TINGGI, JOHOR Nurul Khairunnisa Kalim1 , Rosmariati Mt. Radzi2 12Politeknik Ibrahim Sultan, 81700 Pasir Gudang, Johor, Malaysia. ABSTRACT: The purpose of this study is to analyze the relationship of visitor engagement, authenticity, and destination image in encouraging tourist return and behavioural intentions via the intermediary role of Memorable Tourism Experiences (MTE). The data for this study were gathered from visitors visiting Kota Tinggi, Johor. The findings also revealed that visitor engagement has a beneficial direct and indirect influence on behavioural intentions. The indirect impacts of authenticity on behavioural intentions were also substantial via MTE. The data also revealed that destination image had a good direct and indirect influence on behavioural intention, with the indirect effect on being considerable. The study's practical consequences and prospective future research initiatives are also mentioned in the end result section. 52 FRAMEWORK OF FINANCIAL MANAGEMENT STRATEGY IN FACILITIESMANAGEMENT ORGANIZATION Ahmad Thaqif Muhammad Nizam1 and Sumaini Che Maid2 1,2Department of Civil Engineering, Politeknik Premier Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia. ABSTARCT: This research study aims to develop a comprehensive framework of financial management strategy specifically tailored for facilities management organizations operating in the commercial sector. The study incorporates insights from various research journals and discussions, highlighting the significance of resource allocation, budgeting and forecasting, financial report, analysis, and risk management in the financial management strategies of these organizations. The study adopts a mixed-methods research methodology, combining a systematic literature review and primary data collection through interviews and surveys. The systematic literature review provides a thorough examination of existing knowledge and insights related to financial management strategies in facilities management organizations, drawing from various research journals. The primary data collection involves interviews with professionals and experts in the field, gathering firsthand insights and experiences, as well as surveys to obtain quantitative data from a broader sample of facilities management professionals. The collected data is analyzed using appropriate qualitative and quantitative analysis techniques. Qualitative analysis involves thematic coding and content analysis of interview transcripts software or manually, while quantitative analysis entails statistical analysis of survey responses. The integration of both qualitative and quantitative data analysis enables a comprehensive understanding of financial management strategies in facilities management organizations. The findings of this research contribute to the development of a robust framework of financial management strategy. The framework addresses the unique challenges and requirements of facilities management organizations,providing guidance for resource allocation, budgeting and forecasting, financial reporting and analysis, and risk management. By implementing this framework, facilities management organizations can optimize financial performance, align financial decisions with strategic objectives, improve financial planning, control, and mitigate financial risks. This research study provides practical insights and recommendations for practitioners in the field of facilities management. The proposed framework serves as a valuable resource for facilities management organizations, aiding them in making informed financial decisions, improving operational efficiency, and ultimately achieving financial stability and success. Further research avenues include exploring resource allocation challenges, the integration of technology, the role of sustainability, and longitudinal impact assessments of the framework's implementation. 90
ID ABSTRAK 53 A STUDY ON PREVENTIVE MAINTENANCE STRATEGIES FOR COMMERCIAL BUILDING Anis Sofiah Binti Mahmud Fuadi1 and Nik Zety Akhtar Abdul Aziz2 1,2Politeknik Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia. ABSTRACT: Proper assets maintenance and management in facilities, particularly in buildings, is crucial for ensuring their longevity and optimal performance. Periodic evaluation of a preventive maintenance strategy can help identify ways to improve efficiencies and maximize effectiveness. This study provides information on the effectiveness of preventive maintenance strategies for assets in building facilities. To achieve this objective, a comprehensive literature review was conducted, examining previous studies and research on preventive maintenance strategies for assets in building facilities. The review revealed several key preventive maintenance strategies, including regular inspections, cleaning, lubrication, and replacement of worn parts before failure. The study then conducted a case study of a building facility that had implemented a preventive maintenance program for its assets. The program included routine inspections, regular cleaning and lubrication, and replacing worn parts on a schedule. In the review, the data collected from the program showed a significant reduction in the frequency of asset failures, a decrease in downtime, and a decrease in maintenance costs. Based on the literature review and case study findings, it can be concluded that preventive maintenance strategies effectively manage asset management in building facilities. By implementing a preventive maintenance program, facilities can be improved in terms of the asset performance, life span, downtime reduction and lower maintenance costs. 55 A STUDY OF OPTIMIZING ASSET MANAGEMENT STRATEGIES TO IMPROVE BUILDING PERFORMANCE Muhammad Hafiy Nor Hisam1 and Zuriati Abdul Majid2 1,2Civil Engineering Department Politeknik Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia. ABSTRACT: The efficient management of assets is crucial for the successful operation of buildings. Asset optimization strategies can improve asset performance, reliability, and safety while minimizing costs and reducing downtime. This paper reviewed the analyses of asset management strategies to identify the most effective approaches for improving building performance. Efficient asset management plays a crucial role in optimizing building performance. Building owners and facility managers continually seek strategies to enhance asset management practices to improve their buildings' overall performance and functionality. The study is based on a literature review and a case study of a large facility management organization. Research has reviewed the case study of a large facility management organization. The researcher examined the literature by identifying several key asset management strategies, including preventive, predictive, condition-based, and reliability-centered maintenance. Researchers found that each of these strategies has its strengths and weakness. The most effective approach depends on the specific needs of the organization. It is to identify the most effective method for the case study of each organization. The researcher conducted interviews with key stakeholders and analyzed maintenance data. Researchers found that a combination of preventive and condition-based maintenance was the most effective approach. This approach allowed the organization to reduce equipment downtime, increase equipment reliability, and reduce maintenance costs. Researchers suggest that organizations should carefully evaluate their asset management strategies to identify the most effective approach to their needs. By implementing effective asset management strategies, organizations can improve building performance, reduce costs, and increase operational efficiency. 91
ID ABSTRAK 97 Development Edutainment Game Johor Appetite As Learning Medium For Johor Heritage Food Preparation Nafil Afnan Bin Lokman1, Umi Kalthom Binti Ramin2 and Mazlisa Binti Mohd Isa3 12Jabatan Rekabentuk Komunikasi Visual Politeknik Ibrahim Sultan, Johor, Malaysia Abstract: Heritage food is part of the culture and identity of the local community. However, this heritage food is no longer popular nowadays due to several factors. Associate Prof. Dr. Shahrim Karim (2019), early exposure to the younger generation is also a factor in this heritage food being lost over time. This research objective is to develop edutainment video games as a medium for educating the preparation of Johor's heritage food. To develop this edutainment game, researcher use ADDIE model as guide to build this prototype. ADDIE models stand for analysis, design, development, Implementation, and evaluation. After the game publish, user testing has been done to 100 respondents that on researcher target user which is young generation (Gen Z) and kids (Gen Alpha). This user testing will be analysed based on User Interface, User Experience, and the Johor’s heritage food awareness. With this research, researcher hope that more young generation and kids love to know more about Johor Heritage Food. 98 PEMBELAJARAN MAKSUD TANJAK DALAM BENTUK 2D ANIMASI Mohd Afiq Fikri Bin Thomadi, Umi Kalthom Binti Ramin2 dan Mazlisa Binti Mohd Isa3 1,2Jabatan Rekabentuk Komunikasi Visual Politeknik Ibrahim Sultan, Johor, Malaysia Abstrak : Kemunculan tekstil sebagai bahan pakaian mula berkembang setelah adanya kain pelikat dan kain songket mula dikenali oleh manusia. Selain itu Pada zaman sekarang mungkin terfikir yang permakaian tanjak ini tidak lagi relevan kecuali di majlis perkahwinan orang melayu. (N.Abd Wahad dan A. Mohd Noor 1941). Selain itu . Budaya melayu dikatakan sebagai yang sudah ketinggalan zaman, namun memakai tanjak ni semakin menjadi trend dikalangan kita pada masa kini. Pemakaian tanjak dalam kelangan generasi muda adalah bagus, apa yang tidak bagus tentang generasi muda sekarang adalah tidak tahu tentang maksud beberapa tanjak (Kamal Nizam 2021). Disamping itu bahagian metodologi menunjukkan perkembangan hasil projek secara kesuluruhan metodologi dengan menggunakan model ADDIE Setelah selesai membangunkan projek menganalisis amat penting dalam sebuah projek untuk menganilisis berkesanan terhadap penonton. Setelah mengadakan soalan kajian selidik, 117 yang memberi respon terhadap soalan kajian selidik. 92
ID ABSTRAK 116 TOURIST SATISFACTION TOWARDS SERVICE QUALITY ON GLAMPING IN JOHOR M.A. Firdaus1 and Wan Mahirah binti Wan Ibrahim2 1,2Politeknik Ibrahim Sultan, 81700 Pasir Gudang, Johor, Malaysia ABSTRACT: Glamping is a relatively new phenomenon in tourism and outdoor hospitality that has grown significantly in the Malaysia over the last few years and is expected to grow further in the future. However, little research has been conducted to investigate customer satisfaction of quality in glamping. This study identified key attributes in the glamping experience, as well as the development of customer satisfaction towards glamping. According to Krejcie Morgan Table, 152 participants out of a total population of 250 were given a satisfaction questionnaire as part of the data gathering process. The information was gathered online and put through an SPSS analysis. According to the findings, the questionnaire was broken down into two variables: service quality and customer satisfaction. The results show a significant and positive relationship between client happiness and the quality of the services provided. Each variable's mean value is high. The outcome of this research demonstrates that there is a considerable association between all factors, including service quality and customer happiness. The reliability test's values for service quality and customer satisfaction are 0.946 and 0.929, respectively. 125 CUSTOMER SATISFACTION TOWARDS HIPSTER CAFE IN JOHOR BAHRU Nurish Whahidah Binti Mohd Yusla1, Nurul Azhani Binti Mohd Azmin2 1, 2Politeknik Ibrahim Sultan, 81700, Pasir Gudang, Johor, Malaysia. ABSTRACT: The demand of food service was very competitive due to shifting of preferences and tastes. Hipster cafe has become a trend in every places especially when the place has their own uniqueness to offered such as cafe with beach side view or the hill. Due to the rapid evolution in the global market, hipster cafes are facing intense competition to attract and retain their customers. The main objective of this study is to investigate the factors influencing customer satisfaction on Hipsters Café in Johor Bahru. Data for this study were collected from a sample of 100 respondents who has visited and had the dining experience the hipster’s cafe in Johor Bahru. The collected data was analyzed using Statistical Package for Social Science (SPSS) version 22.0. The findings revealed that restaurant environment is most likely the factor that will influence customer satisfaction and there is a positive and significant relationship between the restaurant environment and customer satisfaction. As a result, it is suggested for hipster cafe owner to appropriate apply relevant specific tactics to enhance those components as well as customer satisfaction. 93
ID ABSTRAK 126 THE IMPORTANCE FACTOR OF SERVQUAL IN UNDERSTANDING CUSTOMER SATISFACTION TOWARDS BUDGET HOTELS IN PASIR GUDANG Siti Maisarah Binti Isa1, Wan Mahirah Binti Wan Ibrahim2 1, 2Politeknik Ibrahim Sultan, 81700, Pasir Gudang, Johor, Malaysia. ABSTRACT: By fulfilling customer satisfaction by completing customer’s wants, needs and expectation of the products and services, the hotel industry can contribute to the economic growth by increasing employment opportunities and promoting Malaysia as a tourism destination, the hotel business can help in economic growth by satisfying consumer satisfaction such as meeting customers’ wants, needs and expectation of the products and services. The SERVQUAL model has been developed, tested and adapted in numerous research in the service industry to evaluate customer’s perceptions and identify the relationship between perceived service quality and customer satisfaction. The goal of this study is to evaluate the importance of each factor of SERVQUAL in understanding customer satisfaction towards budget hotel in Pasir Gudang. Data for this study were gathered through online questionnaire survey. Using reliability analysis, descriptive analysis, normality analysis, Spearman’s Rho Correlation analysis, T-test, ANNOVA findings reveal that the majority of them agreed that they are satisfied with budget hotels. The results of the study demonstrate that SERVQUAL is indeed s reliable and valid tool to measure service quality in the budget hotels 127 TOURIST INTENTION TOWARD ELECTRIC TRAIN SERVICES IN MALAYSIA Fatin Zulaikha Zulkefli1, Zauyani Zainal Mohamed2* 1Politeknik Ibrahim Sultan, 81700 Pasir Gudang, Johor, Malaysia ABSTRACT: Electric train service is the latest public railway facility introduced by government to facilitate ease of movement. This research is about tourist intention toward ETS in Malaysia. The significant of this study is for references of SPAD about service ETS train from significance data collection. The results presented hope to notify and benchmark for tourist when using Malaysia’s rail transportation, ETS, railway operators to improve their facility, infrastructure, management and customer service and also policy makers for further.this study measure by tourist expectation,tourist perception and tourist satisfaction on ETS services. A total 60 valid data has been gathered through field survey. the collection data was distributed from the Gemas to Padang Besar, northwest of Malaysia. Data gathered were analyse using SPSS system method. The study conclude that tourist expectation, tourist perception and satisfaction was derived a tourist intention towards ETS in Malaysia. 94
ID ABSTRAK 128 TOURISTS MOTIVATION FACTORS: AN EMPIRICAL INVESTIGATION IN JOHOR BAHRU Nur Aleena Natasha binti ‘Al Zahari1, Nurul Azhani binti Mohd Azmin2 1,2Politeknik Ibrahim Sultan, 81700 Pasir Gudang, Johor, Malaysia. ABSTRACT: Tourist satisfaction is one of the prime variables to sustain competitive business in the tourism industry because it affects the choice of destination, consumption of products, and services. The purpose of this study was to examine empirically the causal relationships among push and pull travel motivations, Muslim friendly attribute and tourists travel satisfaction in Johor Bahru. The research conceptual framework and hypotheses were constructed, based on previous theoretical and empirical studies. A questionnaire survey was conducted with 200 respondents to collect the primary data. Multiple regression and Path Analyses were conducted to test the research hypotheses. As a result, pull factors and Muslim friendly attributes had directly positive influences on tourist's travel satisfaction. Therefore, the crucial functions of pull factors and Muslim friendly attributes should be taken into consideration by local government and commercial organizations working in the tourism sector. Enhancing their perceived reputation as a Muslim friendly destination by carrying out facility improvements and marketing initiatives are the necessary actions to draw in more potential tourists and increase visitor satisfaction. 56 The Insigh Of Implementation Renewable Energy for Green Building in Malaysia Mohd Aiman Aniq Bin Hazazun1 and Shahida Binti Sharuddin2 1Civil Engineering Department, Polytechnic Primier Sultan Salahuddin Abdul Aziz Shah, 40150, Selangor, Malaysia. ABSTRACT: This paper is about the insight of implementation of renewable energy for green building in Malaysia. The study draw attention to the renewable energy performance of green buildings to investigate the impact of renewable energy implementation in green building. The implementation of Renewable energy is no more an option but a necessity for every particular industry or sector concern especially for developing countries like Malaysia. Therefore, the building industry offers enormous opportunities to reduce energy consumption can be reduced by implementing energy-efficient practices. Along with determining the renewable energy, the objectives of this paper are to identify the information on the impact of renewable energy implementation in green building, evaluate the satisfaction of people implementing renewable energy in green building and propose the impact of indoor environment quality in green building. To collect respondents' responses, a collection of interviews were carried out and the data gathered were analysed using a mixed method; the end result was derived from the data analysis. Several green buildings exhibited greater levels of awareness and satisfaction than anticipated, but there were also a few buildings with lower levels of satisfaction. If these technologies are implemented to buildings in the future, it could be an effective way to increase people's satisfaction and boost environmental performance. These scenarios highlighted the Malaysian government’s recent commitment to embark on green building development and simultaneously streamline the additional quota for renewable energy era. 95
ID ABSTRAK 128 TOURISTS MOTIVATION FACTORS: AN EMPIRICAL INVESTIGATION IN JOHOR BAHRU Nur Aleena Natasha binti ‘Al Zahari1, Nurul Azhani binti Mohd Azmin2 1,2Politeknik Ibrahim Sultan, 81700 Pasir Gudang, Johor, Malaysia. ABSTRACT: Tourist satisfaction is one of the prime variables to sustain competitive business in the tourism industry because it affects the choice of destination, consumption of products, and services. The purpose of this study was to examine empirically the causal relationships among push and pull travel motivations, Muslim friendly attribute and tourists travel satisfaction in Johor Bahru. The research conceptual framework and hypotheses were constructed, based on previous theoretical and empirical studies. A questionnaire survey was conducted with 200 respondents to collect the primary data. Multiple regression and Path Analyses were conducted to test the research hypotheses. As a result, pull factors and Muslim friendly attributes had directly positive influences on tourist's travel satisfaction. Therefore, the crucial functions of pull factors and Muslim friendly attributes should be taken into consideration by local government and commercial organizations working in the tourism sector. Enhancing their perceived reputation as a Muslim friendly destination by carrying out facility improvements and marketing initiatives are the necessary actions to draw in more potential tourists and increase visitor satisfaction. 56 The Insigh of Implementation Renewable Energy for Green Building in Malaysia Mohd Aiman Aniq Bin Hazazun1 and Shahida Binti Sharuddin2 1Civil Engineering Department, Polytechnic Primier Sultan Salahuddin Abdul Aziz Shah, 40150, Selangor, Malaysia. ABSTRACT: This paper is about the insight of implementation of renewable energy for green building in Malaysia. The study draw attention to the renewable energy performance of green buildings to investigate the impact of renewable energy implementation in green building. The implementation of Renewable energy is no more an option but a necessity for every particular industry or sector concern especially for developing countries like Malaysia. Therefore, the building industry offers enormous opportunities to reduce energy consumption can be reduced by implementing energy-efficient practices. Along with determining the renewable energy, the objectives of this paper are to identify the information on the impact of renewable energy implementation in green building, evaluate the satisfaction of people implementing renewable energy in green building and propose the impact of indoor environment quality in green building. To collect respondents' responses, a collection of interviews were carried out and the data gathered were analysed using a mixed method; the end result was derived from the data analysis. Several green buildings exhibited greater levels of awareness and satisfaction than anticipated, but there were also a few buildings with lower levels of satisfaction. If these technologies are implemented to buildings in the future, it could be an effective way to increase people's satisfaction and boost environmental performance. These scenarios highlighted the Malaysian government’s recent commitment to embark on green building development and simultaneously streamline the additional quota for renewable energy era. 96
ID ABSTRAK 57 A STUDY TO EVALUATE MAINTENANCE MANAGEMENT PRACTICES AT WORKPLACE Nurul Fadlin Syazwani Norasmadi1 and Sr Norezan Asmangi2 1,2Civil Engineering Department, Politeknik Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia. ABSTRACT: Malaysia is a rapidly growing nation that is currently making efforts to develop into a developed nation with a top-notch infrastructure network. To achieve the goal, certain advances, particularly in the building and construction industries, have been carefully planned in order to meet societal and organisational needs. To keep a building in its original condition and to guarantee that its surroundings are always of high quality, safe, and healthy for all of its residents or visitors, building and facilities management planning must be done concurrently before, during, and after a building is constructed. This paper reports on part of an ongoing research project that aims to develop strategies for improving the best maintenance management practises. Through a literature review, all the data will be gathered. The findings that the researchers have learned based on previous studies are the importance of building maintenance, maintenance management practises, maintenance standards, and maintenance department and staffing. The overall conclusions of this study showed that there were backlogs in maintenance, poor maintenance planning, and poor service delivery. Additionally, it is necessary to address the lack of manpower skills in maintenance management techniques that exists across the workplace. The survey also revealed that the building continues to maintain its condition using traditional maintenance management procedures. The suggested solutions are meant to be used in Malaysian building maintenance management procedures in order to deliver high-quality building facilities in secure and hygienic settings. 66 EXPOSURE OF ARTIFICIAL INTELLIGENCE IMPLEMENTATION IN FACILITY MANAGEMENT INDUSTRY Norazri bin Mohd Azli1 and Nor Hazlin Md Gharip 2 1,2Politeknik Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia ABSTRACT: Artificial intelligence (AI) technology integration in the facility management sector has attracted interest due to its potential to increase operational effectiveness and improve customer experiences. But for successful implementation, facility operators and stakeholders must have a thorough understanding of and awareness of AI. This paper's goal is to examine the significance of AI exposure in the facility management sector by highlighting difficulties and advantages and offering suggestions for efficient application. Predictive maintenance, intelligent energy management, and adaptive climate control are some advantages of AI. However, issues arise when individuals lack sufficient knowledge or comprehension, which breeds scepticism and resistance to change. The solution to these issues is for partners to participate in educational programmes, workshops, and training events to learn about AI technologies and their advantages. Building trust and handling issues both require effective communication channels. Transparent control systems must be established to address societal issues like data privacy, security, and the evolution of job roles. The building industry can maximise the benefits of AI integration by learning more about it and figuring out how to handle issues. 97
ID ABSTRAK 81 INSIGHT OF CLINICAL WASTE MANAGEMENT AT GENERAL HOSPITAL IN MALAYSIA Nur Asma’ Balqish Saidi1 and Zuriati Abdul Majid2 1,2Department of Civil Engineering Politeknik Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia ABSTRACT: Clinical waste management (CWM) has become a global issue, particularly in developed countries and those that are impoverished due to rapidly growing urbanization and population. Clinical waste means any waste generated from nursing, medical, dental, skin penetration, pharmaceutical, or other related clinical activities that may cause infection, injury, or other related problems. According to the Department of Statistics Malaysia (DOSM), clinical waste is continuing to rise and will reach 57,400 metric tons in 2021 from 39,900 tons in 2020. This means that Malaysia is not exempt from the problems. The waste generated sharply increased with the quantity demanded for disposal gloves, face masks, and personal protective equipment (PPE) in the hospital. Therefore, proper clinical waste management is essential to ensure waste management under controlled conditions. The objective of this study is to identify the issues arising from clinical waste management in general hospitals. Therefore, this paper's purpose is to provide insight, based on a review of the literature, into a study of waste management at general hospitals. It is also highlighted that the results showed similarities in many areas, confirming that similar activities take place within the hospitals, and variations in other areas, confirming that many factors, both external and internal, affect clinical waste management, including a lack of practices and awareness by nurses and the intermingling of clinical waste with general waste and lack of technologies to manage the waste in the hospital. Facility managers, public health, and the environment, as well as research and development into improved technology and practices in managing clinical waste in hospitals, should follow established guidelines. 91 INSIGHT ON ASSESSING CUSTOMER SATISFACTION ON FACILITIES PROVIDED IN THE HEALTHCARE SECTOR Nur Fitrah Safex1 and Nor Hazlin Md Gharip2 1,2Politeknik Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam, Selangor, Malaysia. ABSTRACT: This concept paper aims to provide a comprehensive understanding of customer satisfaction assessment regarding the facilities provided in the healthcare sector. Customer satisfaction is a crucial aspect of healthcare service quality, directly impacting patient experiences, loyalty, and overall organizational success. To deliver patient-centered care effectively, it is essential to identify and address the factors that influence customer satisfaction within healthcare facilities. This study proposes an insightful approach for assessing customer satisfaction in the healthcare sector by considering various dimensions. These dimensions include infrastructure, cleanliness, waiting times, staff behaviour, communication, accessibility, and overall service quality. By considering a broad range of factors, this approach aims to provide a holistic understanding of customer satisfaction and the areas that require improvement. To conduct this study, a mixed-methods research design will be employed. The quantitative component will involve the administration of structured surveys to collect data on patients' perceptions of facility-related factors. The qualitative component will entail conducting in-depth interviews with patients, their families, and other stakeholders to gain deeper insights into their experiences, expectations, and suggestions for improvement. By combining quantitative and qualitative data, a comprehensive and nuanced understanding of customer satisfaction in healthcare facilities will be achieved. The research will be carried out in a selected healthcare facility, ensuring focused insights and practical recommendations. The findings from this study will provide valuable insights into the factors that significantly impact customer satisfaction in the healthcare sector. Healthcare providers can utilize these insights to identify areas for improvement and implement targeted strategies to enhance the quality of facilities and services. Ultimately, this research aims to contribute to the overall improvement of patient experiences, promoting patient satisfaction and loyalty in the healthcare sector. 98
ID ABSTRAK 99 AN OVERVIEW ON PROGRESS AND CHALLENGES OF RENEWABLE ENERGY ADOPTION IN MALAYSIA Syahril Syazilly Shafie¹ and Norezan Asmangi2 ¹,2Department of Civil Engineering, Politeknik Premier Sultan Salahuddin Abdul Aziz Shah, 40150 Shah Alam. Selangor, Malaysia Abstract: This paper provides a concise overview of the progress and challenges faced in the adoption of renewable energy in Malaysia, drawing from multiple research studies. Malaysia has demonstrated significant progress in diversifying its energy mix by increasing the share of renewable energy sources through supportive policies and incentives. Researchers have emphasized the government's initiatives in implementing feed-in tariffs, tax incentives, and capacity-building programs to encourage renewable energy investments. However, challenges remain in the adoption of renewable energy. Intermittency of renewable sources, such as solar and wind, necessitates the development of effective energy storage systems and grid integration technologies. The high initial capital cost associated with renewable energy projects poses a financial barrier, which can be addressed through innovative financial mechanisms like green bonds and public-private partnerships. Regulatory barriers, including complex administrative procedures, lengthy approval processes, and limited grid access, hinder the development of renewable energy projects. Streamlining regulatory frameworks and enhancing coordination among government agencies are essential for expediting project implementation. Additionally, public awareness and acceptance of renewable energy projects are vital, requiring community engagement and education programs to overcome potential resistance from local communities. Addressing these challenges necessitates a multi-faceted approach involving technological advancements, financial innovations, streamlined regulations, and effective community engagement strategies. Overall, the findings underscore the progress made by Malaysia in renewable energy adoption while highlighting the need to tackle the remaining challenges to ensure a sustainable and successful transition to renewable energy sources. 99
SENARAI JAWATANKUASA Jawatankuasa Induk BIL. NAMA JAWATAN 1. Hj. Ulaimi bin Yahya Politeknik Ibrahim Sultan Penasihat 2. Dr. Shamsuri bin Abdullah Politeknik Ungku Omar Penasihat Bersama 1 3. Dr. Norhayati binti Zakaria Politeknik Sultan Salahuddin Abdul Aziz Shah Penasihat Bersama 2 4. Ts. Hj Mohd Zulkefli bin Ibrahim Politeknik Sultan Azlan Shah Penasihat Bersama 3 5. Ts. Hj. Hamdan bin Samdin Politeknik Ibrahim Sultan Pengerusi 6. Dr. Siti Rosminah binti Md Derus Pusat Penyelidikan dan Inovasi JPPKK Pengerusi Bersama 1 7. Ts. Dr. Saipol Hadi bin Hasim Politeknik Ibrahim Sultan Pengerusi Bersama 2 8. Ts. Dr. Azuin bt Ramli Politeknik Ungku Omar Pengerusi Bersama 3 9. Dr. Wan Rosemehah binti Wan Omar Politeknik Sultan Salahuddin Abdul Aziz Shah Pengerusi Bersama 4 10. Dr. Siti Fazlina binti Isnin Politeknik Sultan Azlan Shah Pengerusi Bersama 5 11. Ts. Dr. Nor Hidayu binti Shahadan Politeknik Ibrahim Sultan Pengarah Program 12. Dr. Nurul Azhani binti Mohd Azmin Politeknik Ibrahim Sultan Timbalan Pengarah Program 13. Hjh. Wan Hamiza binti Wan Hasan Politeknik Ibrahim Sultan Setiausaha 1 14. Dr. Nurul Aisyah binti Othman Politeknik Ibrahim Sultan Setiausaha 2 15. Rozanna binti Sa’ari Pusat Penyelidikan dan Inovasi Setiausaha Bersama 16. Ts. Dr. Saipol Hadi bin Hasim Politeknik Ibrahim Sultan Bendahari 1 100
Jawatankuasa Pelaksana, Politeknik Ibrahim Sultan BIL. NAMA JAWATANKUASA 1. Mohd Hamdan bin Mohd Shah 2. Mazlisa binti Mohd Isa JK Rekabentuk dan Percetakan 3. Nur Aiman Hafizi bin Hasni 4. Ts. Dr. Zinvi Fu JK Teknikal dan Saintifik 5. Muhammad bin Mustapha 6. Nur Atiqa binti Muhamad 7. Liana Fairuz binti Zakaria 8. Ts. Dr. Muhammad Helmi bin Abu Bakar 9. Tarishini a/p Visvalingam JK Pendaftaran dan Data 10. Musfirah binti Jamaluddin 11. Ts. Dr. Lim Hooi Peng JK Buku E-Prosiding dan Pelaporan 12. Suria binti Mohd Samdin 13. Sheril Syazwani binti Salleh 14. Haminani binti Abdul Rajab 15. Wan Mahirah binti Wan Ibrahim JK Program Iringan 16. Khatijah binti Md Saad 17. Hanis Atikah binti Hashim 18. Hamidon bin Saniman 19. Rosmariati binti Mt Radzi 20. Dr. Zauyani binti Zainal Mohamed Alias JK Pengurus Majlis Perasmian Penutup 21. Rohaida binti Razi 22. Nor Mazlina binti Mohamed Amin 23. Dr. Mohd Khairul Naim bin Sameri 24. Azlin binti Abu JK Jemputan, Sambutan & Protokol 25. Hanizam bin Hussin 26. Marziana binti Yaacob 27. Norasidah binti Mohd Arshad 28. Ahmad Haffizu bin Abdullah JK Peralatan & Persiapan Tempat 29. Mohammad Hamdan bin Abdul Ghani 30. Muhammad Azlan bin Mohd Amin 31. Iz’an bin Rosmani 32. Dr. Norfarahi binti Zulkifli 33. Mohd. Azali bin Zainal Abidin 34. Nurrul Asmar binti Azhan JK Multimedia dan Siaran Langsung 35. Nur Hasyyati binti Md Ghafar 36. Amiza binti Amaran 37. Saadon bin Zainal 38. Ahmad Radzy bin Ishak 39. Mohamad Sai’ful bin Mohd Sharif 101
40. Wan Mohamad Nizam bin Mad Salleh 41. Zulkifli bin Saleh 42. Nazri bin Mokhtar 43. Dr. Catherine Nguoi Chui Lam JK Teks Ucapan dan Pembaca Pruf 44. Noor Azeelia binti Abdul Manan 45. Dr. Prasanna a/p Kesavan 46. Farahdiba binti Md. Said 47. Ainun Juhariah binti Hussin 48. Rohamiah binti Muda 49. Siti Suhaila binti Samian 50. Hafizah binti Md. Yusof 51. Noor Azrina binti Ahmad JK Jamuan 52. Maisarawani binti Spahat 53. Nor Aida binti Mohd Salihin 54. Nur Aziah binti Hamzah 55. Norlini binti Husshin 56. Nor Hayati binti Sumala 57. Kamarudin bin Kamit JK ICT 58. Adi Dewiyana binti Abd Hadi 59. Nurul Farahdiana binti Jaafar 60. Norhayati binti Salehudin 61. Muhammad Yousman bin Thalatha 62. Shaiful Nizzam bin Basri 63. Shahrul Hazmi bin Mujar 64. Ts. Wan Mohd Rumaizi bin Wan Taib JK Penginapan 65. Nor Haizat bin Omar 66. Siti Tukini binti Sukarno 67. Rozainudin bin Mohd Lazim 68. Yusmahaida binti Yusoff JK Sijil dan Cenderahati 69. Maisarah binti Mahizan 70. Yuzi binti Saidun 71. Siti Fatimah binti Mardan 72. Amerul Hakim bin Saadon JK e-Perolehan 73. Noranimah binti Sa'rani 74. Dania Farisha binti Mustapha Kamal Sukarelawan 75. Mohamad Rezzuan bin Razali 76. Nur Suhana binti Abdul Hamid 77. Datshan a/l Murali 78. Zaidi bin Abdul Aziz 79. Devan a/l Pannerselvam 80. Nurin Imani binti Izhar 102
81. Nur Intan Syafiqah binti Hairulnizam Sukarelawan 82. Tevendran Poovalingam 83. Nayli Zulaikha Fatini binti Abdul Rahman 84. Nurin Anis Farhana binti Nazrul Azhar 85. Nurul Nabilah binti Pozi 86. Muhammad Fakhurrazi bin Yahaya 87. Muhammad Asyraff Sharif 88. Nur Khairil Hafizi 89. Muhamad Asyraf bin Mahdi 90. Muhammad Syafiq bin Shaaidun 91. Nurul Asyiqin binti Yahaya 92. Muhammad Ifwat Hijaz bin Ahmad Dzuhairi 93. Nur Khairunnisa Nadiah binti Abd.Karim 94. Aqilah bt Azhan 95. Nur Amirah binti Ramli 96. Nursyahirah binti Mat Sharif 97. Vivitha a/p Arumugam 98. Irdina Aisyah binti Mohd Zaki 99. Nur Imanda Izzani binti Marhalim 103
Jawatankuasa Penyelaras, Politeknik Ungku Omar BIL. NAMA JAWATANKUASA 1. Dr. Rosmawati binti Mat Jihin Penyelaras Program 2. Ts. Dr. Woo Tze Keong Pengarah Program Bengkel 1 3. Dr. Mazlina binti Alang Othman Pengarah Program Bengkel 2 4. Mohd Rizan bin Abdul Penyelaras Kertas Penyelidikan (BMS) 5. Ts. Dr. Rufaizal bin Che Mamat Penyelaras Kertas Penyelidikan (BCT) 6. Fauzul Azhan bin Abdul Aziz JK Teknikal dan Saintifik 7. Azmarini binti Ahmad Nazri 8. Nor Hasliza binti Mohd Fadzil 9. Amirthavalli a/p Govindan JK Pengurusan Bengkel 1 10. Muhammad Hafizzuddin bin Md. Teni 11. Ts. Dr. Sunitha V. Doraisamy JK Pengurusan Bengkel 2 12. Dr. Seri Bunian bt Mokhtar Jawatankuasa Penyelaras, Politeknik Sultan Salahuddin Abdul Aziz Shah BIL. NAMA JAWATANKUASA 1. Ts. Roseman bin Mat Jidin@Jidin Penasihat 1 2. Ts. Dr. Haji Ahmad Aftas bin Azman Penasihat 2 3. Nurul Maisarah binti Kamaruddin JK Teknikal dan Saintifik 1 4. YM Raja Nurul Waheeda binti Raja Zilan JK Teknikal dan Saintifik 2 5. Ts. Hajah Nor Hazlin binti Md Gharip Setiausaha 1 6. Nurul Huda bt Mohamd Saleh Setiausaha 2 7. Ts. Dr. Hajah Wan Rosemehah binti Wan Omar Bendahari 1 8. Ts. Nik Zety Akhtar binti Abdul Aziz Bendahari 2 9. Ts. Dr. Haji Zunuwanas bin Mohamad Penyelaras Program 10. Sr. Dr. Fadhilah binti Mohd Noor JK Pengurusan Bengkel Penulisan Kertas Kajian 11. Ku Lee Chin 12. Ts. Sumaini binti Che Maid 13. Sr. Norezan binti Asmangi 14. Suryani binti Ilias 15. Dr. Che Zawiyah binti Che Hasan JK Pengurusan Bengkel Semakan Kertas Kajian 16. Sr. Ts. Rohaizana binti Ramli 17. Hainani binti Chik 18. Nurhafidzah binti Muhamadan 19. Zuriati binti Abdul Majid 104
Jawatankuasa Penyelaras, Politeknik Sultan Azlan Shah BIL. NAMA JAWATANKUASA 1. Ts. Salhana binti Sahidin@Salehudin Penaung 2. Aminah binti Othman Penasihat 1 3. Dr. Siti Fazlina binti Isnin Penasihat 2 4. Shahrol Nizam bin Mokhtar Pengerusi 5. Hainol Akbar bin Zaman Penyelaras Program 6. Shaipul Anuar bin Mohamed Zainudin Pengarah Program 7. Dr. Khalis bin Suhaimi Penolong Pengarah Program 1 8. Siti Atiqa AI Zahra binti Mat Darus Penolong Pengarah Program 2 9. Siti Aminah bt Abdul Ghani Setiausaha 1 10. Zureena binti Abu Samah Setiausaha 2 11. Aina Aishikin binti Mohamad Ali JK Bengkel Penulisan Ilmiah 12. Mohd. Khairul Anuar Shah bin Hassan 13. Mohd Nazrol bin Md Ali 14. Norafzan binti Mohd Ranai 15. Ninie Farahana binti Kamarulzaman 16. Emadella binti Rifai 17. Azrin Noor binti Abd Aziz 18. Muhammad Khoirudin bin Zakaria 19. Mohd Zulfadli bin Ahmad 20. Noorhidayah binti Ramli 21. Nor'ain binti Senin 22. Ts. Mohammad Al-Bukhari bin Marzuki JK Bengkel Pemurnian Penulisan Ilmiah 23. Ninie Farahana binti Kamarulzaman 24. Wan Siti Fatimah binti Wan Ab Rahman 25. Khairul Faizah binti Shahrudin 26. Mohd Zakhiri bin Yusof 27. Mohd Zulfadli bin Ahmad 28. Muhammad Khoirudin bin Zakaria 29. Musalmah binti Kamarudin 30. Muliaty binti Samsuri 31. Ariff Farhan bin Ibrahim 32. Nur Amalina binti Shaharudin 105
33. Zureena binti Abu Samah JK Automotive Manufacturing and Design Symposium (AMADS) 34. Ninie Farahana binti Kamarulzaman 35. Farah binti Abdul Manap 36. Dr. Norashady bin Mohd Noor 37. Dr. Khalis bin Sulaiman 38. Ts. Mohammad Al-Bukhari bin Marzuki 39. Baharuddin bin Mohd Zanggi 40. Dr. Hadi bin Khalid 41. Muhammad Irfan bin Ahmad 42. Musalmah binti Kamarudin 43. Azrin Noor binti Abdul Aziz 44. Zaharina binti Abu Hassan 45. Siti Zaleha binti Che Harun 46. Siti Atiqa Al Zahra binti Mat Darus 47. Siti Aminah binti Abdul Ghani 48. Hainol Akbar bin Zaman 49. Siti Adibah binti Zainal 50. Shaipul Anuar bin Mohamed Zainuddin 51. Izwan bin Hamid 106
PENGANJUR Pusat Penyelidikan dan Inovasi, Jabatan Pendidikan Politeknik & Kolej Komuniti dan Politeknik Ibrahim Sultan Penganjur Bersama: