Academy of Customer Excellence

Technical Academies –
Academy of Customer Excellence

Technical Academies Overall Vision
▪ To develop individuals role specific skills and

knowledge in functional areas by providing the highest
quality training opportunities

▪ Creating development paths to enable individuals to
fulfil to their potential

▪ Providing an opportunity for career development
should individuals wish to develop

▪ Ensuring each Technical Academy will have clearly
defined measures of success

▪ Continuously improve and innovate

Technical Academies

Academy of Customer Excellence

3

Academy of Customer Excellence Vision

• Taylor Wimpey Customer Service teams make
a vital contribution to the continued success,
growth and profitability of Taylor Wimpey.

• The Academy of Customer Excellence will
provide individuals with the skills and
knowledge to be competent to complete
their job role.

• Our aim is to develop the most
knowledgeable and competent customer
service teams in the industry.

• But most of all we want to develop our teams
to deliver a right product and service to
customers

Academy of Customer Excellence

The Academy offers a 3 tired development pathway for all roles in Customer Service. These have been
mapped against all roles to provide a structured and specific approach to development.

‘Taylor Wimpey Induction'

Learning the essentials Fulfilling needs Exceeding Expectations

Job Ready The skills required to do my job How to exceed in my job

Internal Business Breadth