Shaping Culture

Bob Wilkinson

Director, Maintenance and Operations
Frederick County Public Schools (MD)

These days, the safest
way to appear

intelligent is being
skeptical by default

Guillermo Del Toro, director

bad apple W. Felps, Research in Organizational Behavior 27 (20
experiment

You can't always get what you want
But if you try sometime you find…



Me

ccmoh-naasTnjiohdgereisnDrgean obywueorc-eua’;lbWulamsmadelotioassstfimly

Our Journey

silly, silly man

Hear ye, thy mission!

signs of culture

…just as
important

as the
teachers!

OLE

You need to TF?

improve

customer
service

Close
the

loop

Leadership

development

is neededWTF?

Let’s

brainstorm

Doing
something is

better than
doing

nothing

RESOURCESInstructional leaders hhh
h
Skilled technicians h

CEOs
Vendors
Local business leaders

Survey Results

2/3 85%

Greatest criticism?

Most important asset?

Admin Opinion On-Line Orientation
Screening tests New Hire coffee
Instructional

partners

Will there be signs?

Employees happier, engaged
Supervisors confident, empowered
followed, innovated
Processes gratitude, support
word of mouth
Funding Authority
Recruiting

Ev er y one Self- actualization
on
the most that one can be

Esteem

Respect, status, recognition, freedom

Love and belonging

Friends, family, sense of connection

Safety

Employment, security, health

Physiological

food, clothing, shelter

Read… Graphics topics
Something, Training cards
anything Business
Myers-Briggs

CIP



What do
you
want
me
to do?

Sferoclmrietttthslee
brboowonk

This ain’t
no dress
rehearsal

LCDR Smith LCDR Hammerer

DecBisaidons

You can divorce a decision Oops!
from its outcome

The first report is always
wrong

You must act with 70% of
the information

Failure is a bruise, not a
tattoo

CoMmUnicAtiOn

can get
What happeunsgilny Deep Creek

stays in Deep Creek!

Hold “What do you think
my that I know, but am
beer… not sharing?

“Give me a rumor;
I will confirm or
negate it.”

Wholeaaredeorusr?yoWtuahrlkamtaedbeootuiyntogaust?

Leadership

Handling situations
Communication
Leaning into discomfort

You don’t get paid for the easy days



Push through it

In
loving

memory
of…

Scoville Scale Experiment #1
Experiment #2
2,500 Experiment #3

100,000

855,000

Scoville Scale Are
you
2,500
ready?
100,000

855,000



Instructions

1) Stand up
2) Introduce yourself
3) Describe your favorite restaurant

The
Sandwich

How that sounds…

“You are very skilled”

“I notice you arriving late to work”
“I need you to arrive on time”
“You have a bright future”

Scoville Scale 40
times
2,500
hotter!
100,000

855,000

Instructions 22
22
Teams of two (2)

One (1) volunteer per team

Volunteer…

…ready to build your sandwich?

1 Genuine compliment
2 What’s wrong, and …

What you need to do

3 End with a positive

Scoville Scale It’s my turn

2,500

100,000

855,000

People need to wallow in
their grief

You don’t get to define
what’s offensive