M&S.COM Nonprod Infrastructure Delivery

Purpose

To provide support to the Non-production environment
hosted in M&S and AT&T network ensuring the highest
availability to M&S.COM Releases

What We Do And Don’t Do

Non-prod Service Requests Prod and Non-Prod Code
-> Data Refresh Deployments
-> Code Sync-up Prod Environment requests
-> Access Requests
-> Workstation Build & Reclaim

Environment Incidents
Environment Scheduling
Server Reclaim
Environment Outage Notifications
Infrastructure Project Work
VPC
Monitoring, Health check
&housekeeping
Certificate Management (BAU only)
Service Improvements
Cloudability *New

How We do it

Request here:
https://mnscorp.sharepoint.com/sites/dotcom/Environments/

Raise Environment Raise and Track
issues in Corporate AT&T support
and AT&T estate activities for
Performance
Swim Lane
Testing
Swim Lane

Request for Access, Look for
Workstation, Environment
Outage schedules
Data/Code Refresh
and other

Environment tasks
Swim Lane

Environment –
SIT1/SIT2/SIT3/V&P/PROD

Usage profiles for
projects/Releases

Monitoring Dashboard Our Team

Current Open Current Open AT&T SIT and V&P M&S CATE and PT
Service Request Environment servers Live Status – Environments Live status
Incident Status EM, OMS, SEA, PIM,
Status (Including Messaging
DB and Platform Services, DAM, XI52/XB60,

Postilion & PSG)

Product Feed
Status in SIT

Current Environment
Connectivity

Current Open BAU Certificate AT&T Corporate
VPC Request Expiry tracking. SIT1 INT A
SIT2 CATE B
Status Refer SOP SIT3 CATE A
V&P INT B
We Work 15x5