BW Plus Coco Palu - Content Guest Directory

GUUEESSTTDDIRIERCETCOTROY RY

Coco Palu

Palu, Central Sulawesi

Each Best Western® branded hotel is independently owned and operated.

Dear Valued Guest,

Welcome to Best Western Plus Coco Palu

Thank you for choosing Best Western Plus Coco Palu as your event and holiday desti-
nation, we sincerely appreciate your choice.
Please read through this service directory as a reference during your stay. We hope the
information provided will help facilitate a pleasurable experience.
It is our goal to meet and exceed your expectations in every area of service, hence we
would like to hear from you. Please spend a few minutes to share your experience
regarding your stay at Best Western Plus Sample Hotel through a Medallia survey that
will be sent to your email.
We hope you enjoy your stay. Should you need further assistance please do not
hesitate to contact Front Desk (Dial 0).

Best Western Plus Coco Palu

Tamu Yang Terhormat,

Selamat Datang di Best Western Plus Coco Palu

Terima kasih telah mempercayakan Best Western Plus Coco Palu sebagai tujuan bisnis
dan wisata Anda, kami sangat menghargainya.
Mohon membaca direktori layanan ini untuk referensi selama Anda menginap. Kami
berharap informasi yang tersedia dapat membantu memfasilitasi pengalaman yang
menyenangkan.
Tujuan kami adalah untuk memenuhi dan melampaui harapan Anda dalam semua
aspek pelayanan, maka kami ingin mendengar dari Anda. Mohon luangkan
beberapa menit untuk berbagi pengalaman menginap Anda di
Best Western Plus Sample Hotel melalui survei Medallia yang akan dikirim ke email
Anda.
Kami berharap Anda menikmati masa inap Anda. Jika Anda memerlukan bantuan lebih
lanjut, jangan ragu untuk menghubungi Front Desk (Tekan 0).

Best Western Plus Coco Palu

1

Table of Content 3
Daftar Isi 5
6
Fire Safety & Security 15
Service Extensions 16
Hotel Services 19
Hotel F&B Outlets 20
Hotel Facilities 24
Important Telephone Numbers
Green Practice
World Time Zone Map

2

Fire Safety &
Security

Emergency Fire & Security

GENERAL EMERGENCY FIRE PRECAUTIONS
Prosedur Umum Keadaan Darurat Saat Kebakaran

Our fire prevention system includes strategically located sprinklers, heat detectors
and/or smoke detectors with alarm terminals that are monitored 24 hours a day. In the
unlikely event of an emergency, we will communicate with all the guests through the
public address system which include speakers in every guest room. We highly
recommend you to read through and act accordingly to the following suggestion:
Untuk pencegahan kebakaran, hotel kami memiliki alat penyiram air, pendeteksi suhu
panas dan/atau pendeteksi asap dan alarm yang di-monitor selama 24 jam setiap hari.
Apabila terjadi keadaan darurat, kami akan berkomunikasi dengan tamu-tamu melalui
pengeras suara yang terletak di setiap kamar tamu. Kami sangat menganjurkan anda
untuk mempelajari dan bertindak sesuai dengan saran prosedur keselamatan berikut
ini:

• DIAL EMERGENCY
Hubungi EMERGENCY
If you detect any smoke or fire, please dial EMERGENCY from the room telephone.
Our sta will assist you.
Jika anda melihat adanya asap atau api, hubungi EMERGENCY dari telepon di
kamar. Sta kami akan membantu Anda.

• EMERGENCY STAIRCASES AND EMERGENCY EXITS
Tangga Darurat dan Pintu Keluar Darurat
Familiarize yourself with the emergency staircases and emergency exits
surrounding your room. Remember the number of doors between the exits and you
room.
Pelajarilah letak tangga darurat dan pintu keluar darurat di sekitar kamar anda.
Ingatlah jumlah pintu antara pintu kamar Anda dan pintu tangga darurat.

• FIRE EXTINGUISHERS AND HOSE REELS
Alat Pemadam Kebakaran dan Selang Pemadam Kebakaran
Recognize where fire extinguishers and hose reels are located. It would be very
useful to know where they are located and how to operate them.
Ingatlah letak alat pemadam kebakaran dan selang pemadam kebakaran. Pelajarilah
cara penggunaan pemadam kebakaran dan selang pemadam kebakaran.

• TURN OFF AIR CONDITIONERS
Matikan alat pengatur suhu ruangan
Turn o the air conditioners to prevent smoke from traveling into the room.
Matikan alat pengatur suhu ruangan untuk mencegah asap terhisap ke dalam
kamar.

• DO NOT USE THE LIFTS/ELEVATORS
Jangan menggunakan lift/elevator
For your own safety, do not use the lifts/elevators.
Untuk keselamatan anda, jangan menggunakan lift/elevator.

3

Security
Keamanan

DIAL EMERGENCY
HUBUNGI EMERGENCY
The hotel is equipped with CCTV cameras and full-time security o cers. For your safety,
remember to keep your room door double-locked and always identify visitors before letting
them into the room. If you see any suspicious activity in the hotel premise, do not hesitate to
contact our sta by dialling EMERGENCY from the room telephone.
Hotel ini dilengkapi dengan kamera pengaman CCTV dan petugas kemanan yang berjaga
sepanjang hari. Untuk keamanan Anda, harap selalu mengunci pintu kamar dan
mengkonfirmasi tamu sebelum mengizinkan mereka ke dalam kamar. Apabila Anda melihat
seseorang atau sesuatu yang mencurigakan di area hotel, silakan hubungi sta kami dengan
menghubungi EMERGENCY dari telepon di kamar.

4

Service
Extensions

Service Extensions

EMERGENCY ........................................................................................ EMERGENCY
Operator ................................................................................................. Operator
Front Desk ............................................................................................. Front Desk
Restaurant/Room Service .............................................................. Restaurant/Room Service
Housekeeping/Laundry ................................................................... Housekeeping/Laundry
Room to Room Call ........................................................................... Room Number
Local Call ................................................................................................ 9 + Destination Number
Domestic Call ....................................................................................... 9 + Area Code + Destination Number
International Call ................................................................................. 9 + 007 + Country Code + Local Code

+ Destination Number

5

Hotel
Services

Billing Procedure
Prosedur Pembayaran

A cash deposit is required to cover the estimate charges during your stay, unless you are
paying by an accepted credit card or if prior credit arrangements have been made. For more
information, contact our Front Desk.
Tamu diwajibkan untuk memberikan deposit tunai untuk pembayaran tagihan tambahan
selama menginap, kecuali jika tamu membayar dengan kartu kredit atau mempunyai
pengaturan kredit yang telah disepakati. Untuk informasi lebih lanjut, silakan hubungi Front
Desk kami.

Breakfast
Sarapan

• A choice of full Continental and American breakfast is served in Restaurant at 1st Floor.

Pilihan lengkap sarapan ala Continental dan Amerika disajikan di Restaurant yang terletak

di lantai satu.

Monday to Friday 06.00 am to 10.00 am

Senin sampai Jumat 06.00 WITA hingga 10.00 WITA

Saturday, Sunday and Public Holiday 06.00 am to 10.30 am

Sabtu, Minggu dan Hari Libur Nasional 06.00 WITA hingga 10.30 WITA

• Room Service Breakfast is available for service in your room and will be charged to your
room based on your order. Please contact our Asiate Restaurant/Room Service.

Sarapan pagi di kamar dapat dilayani melalui layanan Room Service dan pembayaran akan
ditagihkan ke kamar sesuai dengan menu pesanan. Silakan hubungi Asiate Restau-
rant/Room Service kami.

Check Out Time
Waktu Check Out

Check out time is at 12.00 P.M. noon. Late check out is based on our room availability.
An additional 50% of the daily room rate will be charged for an extended check out until
06.00 pm. For delayed departures after 06.00 pm, a full day room rate will apply. However, if
this time is inconvenient, please contact Front Desk and we will do the best to assist the guest.
Waktu check out adalah pukul 12.00 WITA. Perpanjangan waktu check out adalah
berdasarkan ketersedian kamar. Jika tamu memperpanjang waktu check out sampai dengan
pukul 18.00 WITA, maka akan dikenakan biaya tambahan 50% dari tarif kamar. Untuk
penundaan waktu check out sampai melewati pukul 18.00 WITA, maka akan dikenakan biaya
tambahan sejumlah tarif kamar 1 malam. Jika pengaturan ini tidak sesuai dengan jadwal tamu,
silakan hubungi staf Front Desk dan kami akan berusaha memberikan pengaturan yang
terbaik.

6

Co ee & Tea
Kopi & Teh

Electric kettle and complimentary tea bags, co ee, decaf co ee/tea, sweetener, creamer, and
sugar are located in all guest room's mini bar area. Extra co ee and tea supplies are available
through our Front Desk.
Ketel elektrik dan teh, kopi, kopi/teh tanpa kafein, pemanis buatan, krim, dan gula disediakan
di setiap kamar yang berada di area minibar. Silakan hubungi Front Desk kami untuk penam-
bahan.

Concierge
Layanan Concierge

24 hours Concierge service is located in the lobby area. Please contact our Front Desk for
assistance.
Layanan 24 jam Concierge terletak di area Lobby, silakan hubungi Front Desk kami.

Credit Card
Kartu Kredit

Major credit cards, such as VISA, Master Card, and American Express (AMEX), are accepted.
Full details can be obtained from our Front Desk. The Hotel does not accept personal cheque.
Kami menerima pembayaran dengan kartu kredit seperti VISA, Master Card, dan
American Express (Amex). Untuk informasi lebih lanjut, silakan hubungi kasir di Front Desk.
Hotel tidak menerima pembayaran dengan cek pribadi.

Drinking Water
Air Minum

*Tap water is not drinkable.
*Air dari keran tidak disarankan untuk diminum.
Two complimentary bottles of water are available in the room daily. Please contact our Front
Desk service for further assistance.
Dua botol air mineral disediakan secara cuma-cuma setiap hari di dalam kamar. Silakan
menghubungi Front Desk kami untuk bantuan.

Durian Fruit
Buah Durian

Durian fruit is prohibited in hotel premises.
Buah durian tidak diperkenankan dibawa masuk ke area hotel.

7

Early Express Breakfast
Pelayanan Sarapan Ekspres

Early Express Breakfast is available starting from 05.00 am upon request, additional charges
may apply. The hotel provides express breakfast for take away only. Please contact our
Front Desk up to 10.00 pm on the night before should you wish to order early express
breakfast.
Early Express Breakfast tersedia mulai pukul 05.00 WITA berdasarkan permintaan dan biaya
tambahan mungkin berlaku. JIka Anda ingin memesan Early Express Breakfast, silakan
hubungi Front Desk kami paling lambat pukul 22.00 WITA di malam sebelumnya.

Electric Current
Arus Listrik

Electrical outlets are 220 V. Electricity will be turned o when the keycard is removed from
the energy box. To charge any electrical device while you are out, please use the “ALWAYS
ON” electrical outlets located at the working desk. Please contact our Front Desk for further
assistance.
Semua saklar listrik adalah 220 V. Daya listrik akan padam saat kunci kamar diangkat dari
kotak listrik. Jika ingin melakukan pengisian daya pada alat-alat elektrik saat keluar kamar,
tamu dapat menggunakan “ALWAYS ON” outlet listrik yang terletak di meja kerja. Silakan
hubungi Front Desk untuk bantuan.

Emergency Medical
Keadaan Darurat Medis

Emergency medical assistance is available 24 hours a day. Please contact our
Front Desk.
Layanan keadaan darurat medis tersedia 24 jam setiap hari. Silakan menghubungi
Front Desk kami.

Extra Beds / Baby Cribs
Tambahan Tempat Tidur / Ranjang Bayi

For extra beds or baby cribs, please contact our Housekeeping/Laundry. Additional
charges may apply.
Tempat tidur tambahan atau tempat tidur bayi tersedia atas permintaan dengan biaya
tambahan. Silakan menghubungi Housekeeping/Laundry kami.

8

Express Check Out
Pelayanan Check Out Ekspres

The hotel o ers express check out. Please contact our Front Desk for details of how
to avail of the service.
Hotel ini menawarkan fasilitas check out ekspres, silakan hubungi Front Desk kami
untuk rincian tentang bagaimana memanfaatkan layanan ini.

Forget Something
Lupa Sesuatu

We want your stay with us to be comfortable. Please remember we have
complimentary toiletries if you need them. Please contact our Housekeeping/
Laundry.
Kami ingin Anda merasa nyaman selama Anda menginap bersama kami. Kami
menyediakan perlengkapan kamar mandi jika Anda membutuhkannya. Silakan
hubungi Housekeeping/Laundry kami.

Front Desk / Receptionist
Penerimaan Tamu Hotel / Resepsionis

Our Front Desk is located at 1st Floor and is available 24 hours a day.
Penerima tamu kami terletak di Lantai Lobby dan layanan ini tersedia 24 jam.

Guest Comment
Pendapat Tamu

We value your opinion, please share your opinion and inform us how we can serve you
even better in the future through a Medallia survey that will be sent to your email.
Kami menghargai pendapat Anda, sampaikan pendapat Anda agar kami dapat
melayani Anda lebih baik di kemudian hari melalui Medallia survei yang akan dikirim ke
email Anda.

Hair Dryer
Pengering Rambut

Hair dryer is available in your bathroom.
Pengering rambut tersedia di kamar mandi Anda.

9

High Speed Internet Access
Sambungan Internet

Complimentary high speed Internet access is provided in all Guest Rooms, Lobby Area,
Business Center, Restaurant, Meeting Rooms, Swimming Pool, Spa and Lobby Lounge.
Username and password is provided upon check in. If you have any issue with connecting to
the Internet, please contact our Front Desk for further assistance.
Sambungan internet tersedia secara cuma-cuma di semua Kamar, Lobi, Business Center,
Restoran, Ruang Pertemuan, Kolam Renang, Spa dan Lobby Lounge. Nama pengguna dan
kata kunci diberikan pada saat check in. Jika Anda mengalami gangguan koneksi dalam
internet silakan hubungi Front Desk kami untuk informasi lebih lanjut.

Housekeeping / Normal Service
Tata Graha

Our Housekeeping is available 24 hours. Iron and ironing board, face towels, additional
blankets, extra pillows, extra towels, electrical adaptor, or extra clothes hangers are available
for free upon request. Please contact our Housekeeping/Laundry.
Layanan tata graha kami tersedia 24 jam. Jika Anda membutuhkan setrika dan papan setrika,
handuk wajah, tambahan selimut, tambahan bantal, tambahan handuk, adaptor elektrik, atau
tambahan gantungan baju tersedia secara gratis dan berdasarkan permintaan. Silakan
hubungi Housekeeping/Laundry kami.

How to Connect to High Speed Internet Access
Cara terhubung dengan akses High Speed Internet

Username and password is provided upon check in. Please contact our Front Desk.
Nama pengguna dan kata sandi akan diberikan pada saat check in. Silakan hubungi Front
Desk kami.
Guest Room / Publik Area
Kamar Tamu / Area Publik
1. Open your device’s settings menu under wireless & networks.

Buka pengaturan menu wireless & network dari perangkat.
2. Choose Wi-Fi menu and switch to turn it to the ON position.

Pilih Wi-Fi menu dan ubah ke posisi ON.
3. Choose “BW Plus Coco Palu” networks to connect and fill up correctly the username and

password that has been received.
Pilih “BW Plus Coco Palu” jaringan untuk terhubung dan mengisi dengan benar nama
pengguna dan kata kunci yang telah diterima.
4. Once connected, your device will say “Connected” under the network name.
Setelah terhubung, perangkat Anda akan mengatakan “Connected” di bawah nama
jaringan.

10

Laundry / Dry Cleaning and Pressing Services
Layanan Binatu dan Setrika

For same day pressing, laundry, and dry-cleaning services, please refer to the laundry list in
the guest room. Laundry/dry-cleaning and pressing are available from 06.00 am to 06.00 pm
daily. Minor repairs and sewing services are available. For laundry collections and further
information, please contact Housekeeping/Laundry.
Untuk layanan binatu silakan mempelajari daftar yang tersedia pada kamar tamu. Layanan
binatu tersedia dari pukul 06.00 WITA sampai pukul 18.00 WITA setiap hari. Untuk
pengambilan binatu serta perbaikan kecil dan layanan jahit, silakan menghubungi
Housekeeping/Laundry kami.

Lost & Found
Laporan Penemuan Barang

Please contact our Housekeeping/Laundry, who will provide assistance in tracing your lost
property.
Silakan menghubungi Housekeeping/Laundry kami yang akan membantu pencarian barang
Anda yang hilang.

Luggage Assistance & Luggage Storage
Layanan Bagasi & Penyimpanan Bagasi

Luggage assistance is available 24 hours daily. Please contact our Front Desk.
Layanan bantuan bagasi tersedia 24 jam setiap hari. Silahkan hubungi Front Desk kami.
Complimentary luggage storage can be arranged up to 6 hours after check out time.
Penyimpanan bagasi disediakan secara cuma-cuma sampai dengan 6 jam setelah waktu
check out.

Minibar
Minibar

Your room is equipped with a cooler. For special request content minibar please contact our
Asiate Restaurant/Room Service. All the snacks and beverages consumed will be charged to
your account upon checking out. Please proceed to settle your payment at the Front Desk.
Di kamar Anda terdapat lemari pendingin. Untuk permintaan khusus isi minibar, silakan
menghubungi Asiate Restaurant/Room Service. Semua makanan ringan dan minuman yang
dikonsumsi akan ditagihkan ke dalam bill. Mohon menyelesaikan pembayaran di Front Desk
pada saat check out.

Newspaper
Koran Harian

Daily newspapers are available in the lobby area for 24 hours.
Koran harian tersedia di area lobi sepanjang hari.

11

Pets
Hewan Peliharaan

Pets are not allowed in the hotel premises.
Tidak diperkenankan membawa hewan peliharaan di area hotel.

Photocopy & Fax
Fotokopi & Faksimile

The hotel fax number is +62 451 481 222. Photocopy and fax service are available 24 hours.
Please contact our Front Desk for further assistance.
Nomor faksimile hotel adalah +62 451 481 222. Layanan fotokopi dan faksimile tersedia
24 jam. Silakan hubungi Front Desk kami untuk bantuan lebih lanjut.

Room Service
Layanan Bersantap dalam Kamar

Room service is available 24 hours. Room Service Breakfast is served Monday to Friday from
6.00 am to 10.00 pm, Saturday, Sunday and Public Holiday from 06.00 am to 10.30 am.
Additional charge is applicable for room service breakfast. A wide selection of snacks,
beverages and menu featuring dishes from Asian to International dishes are available for your
order. Please contact our Restaurant/Room Service to place an order.
Layanan bersantap dalam kamar tersedia selama 24 jam. Layanan bersantap dalam kamar
tersedia pada hari Senin - Jumat pukul 06.00 WITA - 10.00 WITA, hari Sabtu, Minggu dan hari
libur nasional pukul 06.00 WITA - 10.30 WITA dengan biaya tambahan. Tersedia makanan
ringan, minuman dan menu lainnya yang meliputi aneka ragam masakan Asia dan
Internasional untuk makan siang dan makan malam. Silakan hubungi Restaurant/Room
Service kami untuk pemesanan.

Safe Deposit Box
Tempat Penyimpanan Barang Berharga

For your convenience, the guest room is equipped with a safe deposit box. The safe deposit
box manual instruction is available on the deposit box. The hotel is not liable for the loss of
personal belongings left in your room. Please contact Front Desk for further assistance.
Untuk kenyamanan tamu, kami menyediakan lemari penyimpanan di dalam kamar tamu.
Petunjuk penggunaan brankas tersedia di Kotak Deposit. Hotel tidak bertanggung jawab atas
kehilangan barang-barang pribadi yang ditinggalkan di dalam kamar. Untuk kenyamanan
Anda, kami sediakan brankas di dalam kamar tamu. Silakan hubungi Front Desk untuk
bantuan.

12

Wake Up Call Service
Layanan Panggilan Bangun Pagi

For wake up call service, please contact our Front Desk or set the alarm directly on your room
alarm clock, based on the setting advice below:
Untuk layanan panggilan bangun pagi, silakan hubungi Front Desk kami atau silakan atur jam
alarm di kamar Anda, seperti yang dijelaskan dibawah ini:

How to set the alarm?
Bagaimana mengatur alarm?
1. Turn the clock control to SET TIME or SET AL 1 or SET AL 2 to set the clock or alarm time

respectively.
Putar jam kontrol untuk SET WAKTU atau SET AL 1 atau SET AL 2 untuk mengatur jam
alarm atau waktu masing-masing.
2. Press TUNING button repeatedly or hold it down to adjust the hours and minutes.
Tekan tombol TUNING berulang kali atau tahan tombol masing-masing untuk mengatur
jam dan menit.
3. After set both the hour and minutes, turn the clock control to CLOCK to run on clock time.
Setelah Anda menetapkan jam dan menit, putar kontrol jam untuk CLOCK agar jam dapat
berjalan.

Setting The Alarm Mode
Memilih mode alarm
1. To use the alarm, guest must set the alarm first. There are two di erent alarm modes:

by radio or buzzer
Untuk menggunakan alarm, tamu harus mengatur alarm terlebih dahulu. Terdapat dua
pilihan mode alarm yang berbeda: melalui radio atau buzzer.
2. Select the choosen alarm by adjusting AL 1 or AL 2 to RADIO or BUZ.
Pilih mode alarm pilihan dengan menyesuaikan AL 1 atau AL 2 ke RADIO atau BUZ.
3. The buzzers are at a set volume and cannot be adjusted. Select BUZ on AL 1 for low tone
buzzer or BUZ on AL 2 for a high tone.
Buzzer berada pada volume set dan tidak dapat disesuaikan. Pilih BUZ di AL 1 untuk nada
pelan atau BUZ di AL 2 untuk nada tinggi.

Switch O Alarm
Mematikan Alarm
• 24 Hours Alarm Reset

Pengaturan Ulang Alarm
To stop the alarm immediately but also wish to have the same alarm setting for the
following day: Press ALARM RESET during the alarm call.
Untuk menghentikan alarm dengan segera, tetapi juga ingin mempertahankan pengaturan
alarm yang sama untuk hari berikutnya: Tekan ALARM RESET selama panggilan alarm.

13

• Cancelling the Alarm Completely
Pembatalan Alarm
To cancel the set alarm time before it goes o , or during the alarm call: Adjust AL 1 or
AL 2 to OFF POSITION.
Untuk membatalkan waktu yang ditetapkan alarm sebelum berbunyi atau selama
panggilan alarm: Atur AL 1 atau AL 2 ke posisi OFF.

• Repeat Alarm
Mengulang Alarm
To snooze alarm call at 6 - 7 minutes intervals during the alarm call, press REPEAT
ALARMS / SLEEP OFF.
Untuk menghentikan dering alarm dan mengulanginya dengan interval sekitar 6 - 7 menit,
selama panggilan alarm, tekan REPEAT ALARMS / SLEEP OFF.

Toiletries
Perlengkapan Mandi

Two pairs of slippers are available inside the wardrobe in the guest room. Two set of bath
towels and hand towels are available in guest bathroom. Complimentary toiletries such as
hand soap, bath soap, shampoo, dental kit, sanitary kit and shower cap are available in each
guest bathroom. Complimentary shaving kit, comb and sewing kit are available upon request.
Please contact our Housekeeping/Laundry for extra toiletries. Complimentary sanitary
napkins are available upon request. Please contact our Front Desk.
Dua pasang sandal tersedia di dalam lemari kamar tamu. Dua set handuk mandi dan handuk
tangan tersedia di kamar mandi tamu. Perlengkapan kebersihan seperti sabun tangan, sabun
mandi, sampo, perlengkapan kebersihan gigi, kantong sanitasi dan topi mandi tersedia di
setiap kamar. Peralatan mencukur, sisir dan peralatan menjahit tersedia berdasarkan
permintaan. Silakan hubungi Housekeeping/Laundry untuk tambahan perlengkapan mandi.
Pembalut wanita tersedia berdasarkan permintaan. Silakan hubungi Front Desk kami.

14

Hotel
F&B Outlets

Asiate Restaurant

Located at the 1st or Ground floor, Asiate Restaurant serves Asian and International
Specialities including bu et breakfast, lunch and dinner. Open daily for 06.00 am to
11.00 pm hours (Dial Asiate Restaurant/Room Service).
Terletak di Lantai Dasar, Asiate Restaurant menyajikan berbagai hidangan Asia dan
Internasional termasuk sarapan pagi ala prasmanan, santap siang dan santap malam.
Buka setiap hari 06.00 WITA - 23.00 WITA jam (Tekan Asiate Restaurant/Room
Service).

Doppio Kopi

Located at the 1 or Ground floor, Doppio Kopi serves specialties co ee/tea, Asian
and International specialities including bu et breakfast, lunch and dinner. Open daily
24 Hours. (Dial Asiate Restaurant/Room Service).
Terletak di lantai dasar, Doppio Kopi kmenyajikan berbagai kopi dan teh pilihan, hidan-
gan Asia dan Internasional termasuk sarapan pagi ala prasmanan, santap siang dan
santap malam. Buka setiap hari selama 24 Jam (Tekan Asiate Restaurant/Room
Service).

Oliz Lounge and Bar

Located at the lobby area, Oliz Lounge and Bar serves Alcoholic beverage include
beer, wines, cocktails and spcialities co ee/tea. Open daily from 09.00 am to 11.00 pm
(Dial Asiate Restaurant/Room Service).
Terletak di lobi, Oliz Lounge and Bar menyajikan minuman beralkohol seperti bir,
anggur, koktail terbaik juga kopi dan teh pilihan. Buka setiap hari dari pukul 10.00 WITA
hingga 23.00 WITA (Tekan Asiate Restaurant/Room Service).

15

Hotel
Facilities

Business Center
Layanan Bisnis

Located at the Ground or First floor, the Business Center is opened daily.

Terletak di Lantai Dasar, Business Center dapat melayani Anda setiap hari.

Monday to Sunday 06.00 am to 11.00 pm

Senin sampai Minggu 06.00 WITA hingga 23.00 WITA

Saturday, Sunday and Public Holiday 10.00 am to 05.00 pm

Hari Libur dan Libur Nasional 10.00 WITA hingga 17.00 WITA

Please call our Front Desk for further information.
Silakan menghubungi Front Desk kami untuk informasi lebih lengkap.

Access to Business Center is available 24 hours. Our Front Desk could assist after
above listed standard hours of services. All charges may be paid in cash, credit card or
posted to your room/master account.

Layanan Business Center dapat diakses sepanjang hari, Front Desk kami akan melayani
di luar jam operasional Business Center. Seluruh biaya dapat dibayar dengan tunai,
kartu kredit atau dibebankan ke kamar Anda/rekening utama.

Lobby Computer
Komputer Lobi

Our lobby computer is available 24 hours daily at the lobby ground floor area.
Komputer lobi kami tersedia 24 jam setiap hari di area lobi lantai dasar.

Meeting Rooms

Ruang Pertemuan

Located on 2nd Floor, nine of meeting rooms can acomodate up to 50 guest /room.
Please contact our Banquest Sales for further information (dial to Ext: 1104) .
Terletak dilantai 2, sembilan ruang pertemuan dapat mengakomodasi hingga 50 tamu
setiap ruangan. Silahkan menghubungi bagian Banquet Sales kami untuk informasi
lebih lanjut (Psw:1104).

16

Mellinea Grand Ballroom
Ballroom

Located on the ground floor, with capacity of up to 1800 people. Grand Ballroom that
can be utilized as one large meeting room or partizioned into two separate meeting
rooms. Please contact our Banquest Sales for further information (Ext : 1104).
Terletak di lantai dasar dengan kapasitas hingga 1800 orang, pre-function area yang
luas, Grand Ballroom dapat digunakan satu ruangan besar maupun dibagi menjadi 2
bagian ruang pertemuan. Silahkan hubungi Banquet Sales kami untuk keterangan lebih
lanjut. (Psw:1104)

Power Gym, Fitness Center &st Bliss Spa
Pusat Kebugaran dan Spa

Located on 3rd Floor and is opened daily from 06.00am to 10.00 pm. It feature mas-
sage rooms as well as a fully equipped exercise room and spa lounge. Please call
Power Gym/Bliss Spa should have any specific requirement or request. Proper work-
out attire must be worn while in the workout room.
Terletak dilantai 3, buka pada pukul 06.00 WITA sampai dengan pukul 22.00 WITA,
dilengkapi dengan ruang pijat, ruang latihan dan spa lounge. Silahkan hubungi Power-
Gym/Bliss Spa untuk infromasi lebih lanjut. Anda diharapkan menggunakan pakaiam
olahraga saat berada didalam ruang latihan.

The Blue Swimming Pool
Kolam Renang The Blue

The Swimming pool is located on 3rd floor, opened daily from 06.00am to 08.00pm.

please wear robe over your swimming attire when going to and from the pool. Even

though, there are pool attendant on duty, it is advisable for children under the age of

12 years to be accompanied by parents or an adult. please contact Front Desk for any

assistance.

Kolam renang terletak di lantai 3, buka setiap hari dari pukul 06.00 WITA hingga pukul

22.00 WITA. Anda diharapkan mengenakan jubah mandi untuk melapisi baju renang

ketika berada di area hotel. Petugas kolam renang akan berjaga di area kolam renang

namun disarankan agar anak dibawah umur 12 tahun diawasi oleh orang tuan atau

orang dewasa. Untuk bantuan silahkan menghubungi Front Desk kami.

barang - barang berharga di dalam kendaraan.

17

Vehicle Parking Area
Area Parkir Kendaraan

The hotel provides parking area for guests. Please beware that vans and larger vehicles
can only parked in our outdoor parking lot. The hotel is not responsible for damaged or
stolen vehicles, or items removed from the vehicles. Please make sure you do not leave
any valuable item in your vehicle. Please contact our Front Desk.
Hotel menyediakan fasilitas area parkir bagi tamu. Perlu diketahui bahwa kendaraan van
dan kendaraan besar untuk diparkir di area parkir luar. Hotel tidak bertanggung jawab
atas kerusakan atau kehilangan kendaraan, atau barang yang dipindahkan dari kenda-
raan. Mohon untuk tidak menyimpan barang - barang berharga di dalam kendaraan.
Silahkan menghubungi Front Desk kami.

18

Important
Telephone
Numbers

City Emergency Telephone Numbers

Nomor Telepon Penting dalam Keadaan Darurat dalam Kota

Emergency / Ambulance - (0451) 118 / 0451-458 611
Police - (0451) 110, (0451) 481 215
Fire Brigade - (0451) 113, (0451) 423 113
SAR (Search and Rescue) - (0451) 113, (0451) 481 080
Indonesian Red Cross - (0451) 421 328

Airline Telephone Numbers

Nomor Telepon Maskapai Penerbangan

Garuda Indonesia - (0451) 454 888 / 486 886 / 421 095
Lion Air - (0451) 486 774 / 456 775 / 486 776
Citilink - (0451) 487 013
Batik Air - (0451) 486 774
Express Air - (0451) 481 702
Wings Air - (0451) 486 775

19

Green
Practice

Save Our Earth
Selamatkan Bumi Kita

Best Western Plus Coco Palu is committed to protect our environment by
participating actively in “Green Practice”.
Komitmen Best Western Plus Coco Palu untuk melindungi lingkungan hidup dengan
berpartisipasi aktif di “Green Practice”.
Below you will find a summary of our environmental initiatives:
Di bawah ini adalah inisiatif kami yang telah dilakukan:

• Recycling Program
Program Daur Ulang

• Cardboard, plastic, paper and metal are recycled.
Kardus, plastik, kertas dan metal di daur ulang.

• All printer catridges, batteries, fluorescent bulbs, printer cartridges, electronic
waste, etc are on a special disposal program which do not go to a landfill.
Semua catridge printer, baterai, lampu neon, cartridge printer, limbah elektronik,
dan lain-lain berada di program pembuangan khusus, tidak ke tempat
pembuangan sampah.

• Garbage bins are separated between wet and dry waste.
Tempat pembuangan sampah telah dipisahkan antara sampah kering dan
sampah basah.

• Energy Conservation Program
Program Konservasi Energi

• This hotel start using LED lights to minimize electrical consumption.
Hotel mulai menggunakan lampu LED di seluruh area untuk mengurangi
penggunaan listrik.

• The guestroom key uses RFID (Radio Frequency Identification) key card
system, which doubles as Power Key for your room in order to minimize
electrical consumption in the room while you're away.
Kunci kamar menggunakan sistem RFID (Identifikasi dengan Gelombang Radio)
yang juga bertindak sebagai kartu listrik untuk menghemat penggunaan listrik di
kamar selagi ditinggalkan.

• All the lights and most electronic equipments are automatically turned o when
the key card is removed from the power socket card from the power socket.
Semua lampu dan peralatan elektrik akan padam ketika key card dikeluarkan
dari soket listrik.

• The initial temperature setting on the thermostat in guest rooms are set at
23° Celcius.
Termostat awal di kamar ditetapkan pada 23° Celcius.

• The usage of AC and lightings in the meeting rooms and public area are
controlled.
Penggunaan AC dan pencahayaan di ruang rapat dan area umum dikontrol.

20

• Corridor lighting system are grouped during day time.
Sistem pencahayaan koridor dikelompokkan pada saat siang hari.

• Water Conservation Program
Program Konservasi Air

• Our toilet systems use dual - flush toilet system (lower and higher water level)
for water conservation purpose.
Toilet hotel menggunakan cara menyiram ganda (penyiraman level rendah dan
tinggi) untuk konservasi air.
Lower water level uses approximately 3 liter of water.
Penyiraman level rendah menggunakan sekitar 3 liter air.
Higher water flush approximately 4.5 liter of water.
Penyiraman level tinggi menggunakan sekitar 4.5 liter air.

• All our shower heads and faucets are at low flow at approximately 2.5 GPM.
Semua pancuran aliran kran dengan arus aliran rendah di sekitar 2.5 GPM.

• Local Conservation Program
Program Konservasi Lokal

• We work together with local associates by donating:
Bekerja sama dengan rekanan setempat untuk menyumbangkan:
• Toiletries; toilet paper, conditioner, shampoo, bruised soap.
Peralatan mandi; kertas toilet, kondisioner, sampo, sabun.
• Used clothes/linen/ lost and found items.
Pakaian/linen/barang-barang yang hilang dan ditemukan yang tidak
terpakai.
• Used carboard/newspapers/magazines.
Kardus bekas/surat kabar/majalah yang sudah tidak terpakai.
• Used furniture.
Perabotan yang sudah tidak terpakai.

• Hotel has started to reduce the use of chemicals for cleaning and using
environmental friendly materials.
Hotel telah mulai mengurangi penggunaan bahan kimia sebagai pembersih dan
menggunakan bahan yang ramah lingkungan.

• We have a long-term partnership with Indonesian Red Cross in organizing blood
donation periodically.
Kami memiliki kerja sama dengan Palang Merah Indonesia untuk menggelar
acara donor darah secara berkala.

21

To help protect our environment, please consider doing your part:
Dalam upaya untuk melindungi lingkungan hidup kita, dimohon untuk melakukan
bagian Anda:

• Towel & Linen

Handuk dan Linen

• A towel on the hanging rack means “I will use it again”.
Handuk di rak gantungan berarti “Saya akan menggunakannya lagi”.

• A towel on the bathroom floor or in the shower, or tub means “Please change”.
Handuk di lantai kamar mandi atau bak berarti “Silakan diganti”.

• Bed will be made everyday and linen sheets will be changed as per request.
Our Housekeeping will be pleased to accommodate it.
Tempat tidur akan di bersihkan setiap hari dan sprei akan diganti sesuai
permintaan. Bagian Housekeeping kami akan senang untuk mengakomodasi
permintaan tersebut.

• Save Energy
Hemat Energi

• Use electricity and lights only when needed.
Gunakan listrik dan lampu sesuai keperluan.

• Remove the key card when leaving the room.
Mengambil key card dari soket listrik pada saat meninggalkan kamar.

• Save Water
Hemat Air

• Turn the water faucet o while lathering.
Menutup air pada saat penyabunan.

• Refrain from using the toilet as a trash receptacle.
Tidak menggunakan toilet sebagai tempat sampah.

• Make sure the faucets are turned o when not in use.
Memastikan keran air dalam keadaan tidak mengalir jika tidak digunakan.

• Report leaky faucet.
Melaporkan jika ada kebocoran.

22

• Reduce, Reuse, Recycle

Mengurangi, Menggunakan Kembali, Mendaur Ulang

• Start recycling one item whichever is easiest for you, for example: newspaper.
Memulai mendaur ulang dengan satu barang termudah untuk Anda, misalnya:
surat kabar.

• Printing only when necessary or reuse single-sided paper.
Mencetak hanya bila diperlukan atau menggunakan kembali kertas satu-sisi.

• Reduce the trash and reuse it if possible.
Mengurangi sampah dan gunakanlah kembali apabila memungkinkan.

• Avoid throwing any waste on the floor or out of the window.
Jangan membuang barang apapun di lantai atau keluar jendela.

23

WWoorlrdldTTiimmee
ZZoonneeMMaapp

24