Publication4

SM RM 7.90/SS RM8.90

BUSINESS
RECORD MAGAZINES

E-GOVERNMENT

INITIATIVE IN
MALAYSIA AND THE
ROLE OF THE

NATIONAL
ARCHIVES OF

MALAYSIA

ELECTRONIC

RECORDS

MANAGEMENT

SYSTEM

EFFECTIVE

SERVICES

EFFICIENCY OF

ELECTRONIC
RECORDS

MANAGEMENT
SYSTEM

CONTENT

1 OVERVIEW OF BUSINESS
RECORD MANAGEMENT

5 E-GOVERNMENT INITIATIVE IN
MALAYSIA AND THE ROLE OF
NATIONAL ARCHIVES OF
MALAYSIA IN BUSINESS RECORD

11 RECORDS AS ASTRATEGIC
BUSINESS RESOURCES

16 EFFICIENCY OF ELECTRONIC
RECORDS MANAGEMENT
SYSTEM

17 RECORDS MANAGEMENT
PROCESS IN BUSINESS
ORGANIZATION

23 ELECTRONIC RECORDS
MANAGEMENT SYSTEM

25 EFFECTIVE CUSTOMER
SERVICES

1

OVERVIEW OF BUSINESS

RECORDS MANAGEMENT

6.12.2019

INTRODUCTION

RECORD MANAGEMENT

Business organization BUSINESS RECORDS BUSINESS RECORDS
can be defined as any official MANAGEMENT
activity with objective of making Business information
profit from sale of goods and that contains the transaction It is a field of manage-
services. Non-profit organiza- between
tion such archives, museums, two or ment responsibility for the effi-
libraries with purpose to pro- more par-
vide society with the education- ties in the cient and systematic control of
al, social or other services. form of
There is a need to manage and electronic the creation, maintenance, use
protect business records as well and paper
as to find them when they as documents. and disposition of business rec-
It also kept
needed. for evi-
dence and
BUSINESS references.
Created in
Business is any organi- the course
zation which public or private of conduct-
that provide good or services. It ing business.
also must meet customer’s satis-
BUSINESS
faction and earn a profit. MANAGEMENT

MANAGEMENT It is general manage-
ment of business operation that
The process of reach- often structured as a hierarchy.
ing organizational goals by work- Business management also work
ing with and through people and towards organization’s goal and
other organizational resources, objectives as well as aligning an
There have four basic manage- organization with the wants and
ment process which is planning, needs of clients.
organizing, leading and control-
ling. This also known as 4P. First RECORD
is planning which is identifying MANAGEMENT
goals as well as objectives, strat-
egies. Second, organizing is pro- It is general adminis-
cess of gathering economic re- trative management that con-
sources (to achieve the goals cerned with achieving economy
and objectives). Third is leading and efficiency in the creation,
which is guiding the organization maintenance, use and disposal of
member’s activities in an appro- organizations’ records. It also
priate direction. And lastly, con- concerned in making the infor-
trolling that involves the process mation that is contained availa-
ble in support of organization’s
of evaluating monitoring. business.

2

ADMINISTRATIVE ACCOUNTING & EXECUTIVES
FISCAL
Used in the daily operation Used to explain about the
of a business organization. Used to demonstrate the administration of the organi-
For example audit reports process of financial in busi- zation and everything that
for internal, organizational ness organization. For exam- shows the information about
chart, minutes of meeting. ple, account receivable, bal- the organization.. For exam-

ADVERTISING CORPORATE INSURANCE

These records are created The records show the back- These records can be used by
in the process of promoting ground and condition. For a policymakers to claim for
goods and services to the examples, permits to do busi- any damage or loss. For ex-
customers such as drawing ness, records of merges, re- ample, claim automobile, loss
and artwork, market data organizations and others. or damage in transit.
and survey, catalogues and
brochures.

“Never be MANUFACTURING PLANT AND PERSONNEL
afraid to try PROPERTY
something These records are related These records are related to
new, because with industrial operation. For Refers to any records related staff or any individual that is
life gets example, inspection records, to the functions of managing involved in an organization.
boring when production reports, opera- land and buildings. For exam- For example, attendance
you stay tion reports, quality control ple maintenance and repairs reports, employee contract,
within the reports and others. for building, machinery, de- pension plan, UiTM students
limits of what preciation schedule. fails and others.
you already
know— PURCHASING SALES & TAXATION
journey MARKETING
strength Related to purchase, lease or These records are related to
hire of significant stores and These records related with the amount assessed as tax
equipment. For example, the process of selling and or the revenue gained from
bids, awards, purchase or- buying. For example discount taxes such as tax bills and
ders and quotations. rates, warrantees, sales in- statements, tax returns and
voices, market research stud- working papers and other.

SOLE organization. For example, COOPERATIVE
PROPRIETORSHIP Kumpulan Darul Ehsan Berhad
(public) and Siti Nurhaliza Form of business owner-
Business owned by one Production Sdn.Bhd (private) ship in which group of sole
person. For example proprietorship or partner-
restaurants. PARTNERSHIP ship agree to work togeth-
er for commit benefits.
CORPORATION Business with two or more Limited to serving the spe-
owners who share in the cific need of its members.
Large business. It can be operation. Example, Kamal Example, Koperasi UiTM.
either public or private and Hassan Association

OVERVIEW OF BUSINESS

3

PAGE 5

LET
IT
BE

“The key to success is to focus
on goals, not obstacle”

“It’s not whether you get knocked
down, it’s whether you get up.” -

VINCE LOMBARDI

4

OWNERS SUPPLIERS

Entrepreneurs– people who organ- Company or individuals who deliver
ize, manage and assume the risk of materials to other companies to
starting business. When the owner- provide products.
ship of the firm is shared, the pro-
portion owned is reduced. Profits or CUSTOMERS
earning will be shared among these
owners. People who targeted by companies
to sell their products and services.

CREDITORS

Individuals or financial institution
that provide loan. Firms that borrow
from creditors pay interest on their
loans.

EMPLOYERS

People whore are hired to run the
operation of a business. Managers–
employers who are responsible for
managing job assignment of other
and making key business decisions.