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Published by sanjeebkumar.mishra, 2018-08-01 05:09:39

i-Slice of life-Eversion

i-Slice of life-Eversion

July 2017

Intelenet

Message from the

CEO

1

Bhupender Singh
Chief Executive Officer,
Intelenet Global Services

Dear Colleagues,

Congratulations to all our Top 100 Global award winners. You make us all proud and
play an important role in getting our organization to the top. It was truly a fitting finale
to a challenging but successful year at Intelenet.

This edition of the i-Slice of Life features our advancements, achievements and
growth during our second year as Intelenet 2.0 and is a celebration of our people at
Intelenet. Remember, it's not just about working, it's also about enjoying what we do.

Looking back at the year, there has been a lot of hard work put in by all of you. We did
face some strong external head winds, but thanks to the exceptional and continuous
effort put in by each and every one of you, the company has made a great foundation
for the future. And the months of hard work is now beginning to pay off. In the past
few weeks, we have had some great new business wins, both from our existing
clients and new clients. And the additional logos in our pipeline for new work has
never been this robust before. The future looks bright!

As we continue to make big strides in a challenging environment, let us keep
reminding ourselves of what got us here in the first place - our exceptional service
delivery, customers and employees focus and above all, our humility.

Thank you and good luck to all of us.

Best Regards 2
Bhupender

19 1993

Monday.........................................................................................................................................................................................................................................

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From the.........................................................................................................................................................................................................................................

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Chairman’s.........................................................................................................................................................................................................................................

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(Deepak Parekh, my professional guru).........................................................................................................................................................................................................................................

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Susir Kumar.........................................................................................................................................................................................................................................

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1993…

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3.........................................................................................................................h...i.s...a..s...p...i.r.a...t.i.o...n...s.....................................................................................

27 1995

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N early 400 employees from other. These were presented with heart-
offices across the world warming accolades and inspirational
attended the Intelenet Glitz and stories. Our continued success is down to
Glamour themed Global Awards the amazing people working for us and
ceremony on 25th March at JW Marriott, that's why this awards night is one of the
Mumbai. This annual event recognizes highlights of the year.
and celebrates the achievements of
Intelenet's people during 2016. In all 106 GLOBAL TOP 100 AWARDS
awards were given to individuals and
teams for going 'Above and Beyond the
Call of Duty', for which colleagues and
managers were able to nominate each

5

Chairman’s
Value Awards

Trust

As Director - Company Secretary & Treasury, Abhay wears
many hats, silently working behind the scenes to ensure
that the organization runs smoothly.

Abhay Telang

Trust

The most popular face around Intelenet and surely there is
nobody in this company who doesn't know this ever
smiling face. She exemplifies everything that one looks up
to at HR in an organization.

Supriya Ghosh

Care

Khushrav collaboratively worked with his team by passing
the whereabouts of a customer to the British Transport
Police who in time took corrective action which in turn
saved a customer’s life. Khushrav Wagchhipawalla was
nominated for the prestigious Samaritans Lifesaver Award
2016 in recognition of the day he helped save a stranger's
life over a phone call.

Khushrav Waghchhipawalla

Offshore Chennai Leadership Team (Ops, Admin, Support) Care

GLOBAL TOP 100 AWARDS By effectively managing the December 2015 floods in
Chennai, 2016 took the reputation of the organization to an
all new level. Given a complete shutdown in normalcy
across the city, it took the relentless efforts of the Ops,
Admin and Support team to get the office running to near
normalcy and at the same time reach out to the distressed.

6

Chairman’s
Value Awards

Discipline

Daman has faced new challenges and has reigned
victorious in these challenges with assurance and has also
found time to personally negotiate a motley of contracts
and add value to various M&A ventures. Daman, takes
pride in what she does and is a lioness leading her pride
(team).

Damandeep Kaur

Discipline

The India Business Transition & Corporate MI team has
always strived to strike a balance between the client
expectations & the internal delivery team's limitations to
ensure that we have a win for both. The team's ability to
work through and with people has helped deliver 92% of
the projects on time.

Transition & Corporate MI Team

Value Delivery

The efforts of R. Subramanian the Finance & Taxation
expert stand out as they impact not just a particular
process of a team but the entire organization on the whole
by his invaluable contribution to the company.

R. Subramanian

Sanjay Chawla Value Delivery

7 Sanjay has successfully adapted the entire administration
team to the expectation level of Onshore & Offshore
business. He is instrumental in providing quality support
by demonstrating himself and by leading from the front.
He has successfully devised programs in streamlining the
administration function, Pan India & Manila in addition to
the Global Non – IT procurement, Global Capacity and the
Corporate Travel roles.

GLOBAL TOP 100 AWARDS

CEO
Excellence Awards

Leadership Excellence Award
Navneet has excelled as a stand-out leader. His ability to
make things happen through sheer motivational
leadership has ensured that even seemingly impossible
projects have been delivered as per target. It is his astute
leadership that has propelled his team to attain greater
heights.

Navneet Gupta

Leadership Excellence Award

Rupa maintains customers at the heart of what we do and
not letting go of that sight even for a minute. She has been
meeting customer expectations for 12 months in a year
with honesty and transparency.

Rupa Ramamurthy

Leadership Excellence Award Pankaj Kohli

Pankaj has been instrumental in driving several
organization wide projects e.g. TAP (Technology, Analytics
& Process Excellence) which has not only helped improve
the way we manage our operations but has also helped
place Intelenet's position as a value partner. He is a true
leader and has helped his colleagues and peers to
consistently thrive for continuous improvement and
exceed customer’s expectations.

Vispi Palsetia Leadership Excellence Award

GLOBAL TOP 100 AWARDS Vispi has supported all sales and migration projects in
2016 for IT Solutions, Project Management and Service
Delivery globally. He ideated the iFARM and iServe
applications. He is a very promising leader who has both IT
and business insight and excellent client relationship
management skills with an out of the box thinking hat.

8

CEO
Excellence Awards

Best Corporate Team

The Corporate Services Team has been instrumental in
creating the overall organizational capabilities, as well as
continually building the Intelenet 2.0 brand strength on
strength at a global level. They have demonstrated an
endless commitment towards developing and delivering
world-class solutions across geographies for both new
and existing clients.

Corporate Services Team (Sales, Support & Marketing)

CSR Award

Through the years, the Intelenet Manila team has been
known for its commitment and dedication to provide
resounding and long term impact to the community it
resides in.

In 2016, the team collectively initiated a number of CSR
projects to continue and solidify its aspirations to make a
difference in the lives of people in our community.

Manila CSR Team

Athena Award for Woman Leadership

Seema is a true woman leader with her quest for
excellence and penchant for balancing her personal and
professional life. She has led, managed and completed
the IT architecture review for our Diamond customers of
Intelenet Global Services.

Seema Bangera

Bharat Melwani Emerging Leader Award (Operations)
Bharat has done outstanding work to lead the SBI account
9 in 2016 with over 3000 FTEs across 4 sites. Due to his
superlative performance, SBI business grew by over 20%
in revenue in 2016. Bharat has been pivotal to align
business with SBI which led to the launch of various
services for the SBI contact Centre.

GLOBAL TOP 100 AWARDS

Emerging Leader Award (Operations)

Kaware has been achieving over 95% contractual KPI and
has made significant progress in the areas of Risk and
Audit. Kaware has also taken the ownership of shifting to
the new site and has been able to overcome some of the
challenges through his commitment and perseverance.

Mohammed Kaware

Emerging Leader Award (Operations)

Rohan has been a key member to lead and ensure the
process today proudly delivers value added projects
using Lean and Six sigma methodology and continues to
deliver a record breaking NPS. He has ensured that the
process had a 100% green dashboard during the
transition phase. Sky Branch Manila has grown over 290%
in 2016 from 100 FTE to 290.

Rohan Cardoza

Emerging Leader Award (Support)

Hanief heads the Business Development function for
Middle East with a primary responsibility of implementing
the overall Middle East sales strategy through the
provision of compelling solutions, identification of channel
partners in the region that could accelerate Intelenet's
growth.

Hanief Sallie

Puja Bhatia Emerging Leader Award (Support)
Puja leads the Training function for India business very
GLOBAL TOP 100 AWARDS effectively with over 90% certification of 2500 batches with
94% on time delivery. She led the implementation of new
strategies on training on Online assessment, LMS and
Gamification.

10

CEO
Excellence Awards

Emerging Leader Award (Support)
Vikesh has been instrumental in positioning Intelenet's
Business Transformation capabilities to its clients across
the Americas and the Caribbean. He has been
instrumental in supporting operation heads to mine our
existing accounts. He has played a key role in winning
100% volumes from ESA.

Vikesh Vaswani

Emerging Leader Award (Support)

Ankit has shown remarkable performance in managing
Transactional Quality & Process Excellence for the Manila
delivery center. He has always been dependable, efficient
and unfailingly punctual. He also projects a warm, cheerful
attitude to our clients.

Ankit Marwah

Emerging Leader Award (Corporate)

Deepak and his team have helped Intelenet become the
#1 WFM partner base for Jio. This is a tribute to the
diligence, rigor and the team work that he has been able to
foster within the team.

The WFM team has grown under him by providing key
services to identify millions of pounds in savings and help
turn around multiple contracts for the company.

Deepak Gandhi

William Hoppe Sales Leader with significant contribution to
growth
11 William Hoppe receives this award in recognition of
demonstrating the real vision and contribution towards the
company's success. William has always been known for
going beyond the limits of his sales targets and driving
business development based on so called unachievable
targets

GLOBAL TOP 100 AWARDS

Popular Peoples Leader Award

Kartikeyan has demonstrated a unique ability of bringing
out the best in his team by identifying individual talents and
mapping them against the larger organizational objective.
His inclusive strategy empowers every single employee to
think and contribute freely and take pride in participating in
the company's growth story.

Kartikeyan G

Operations Leader with maximum automation /
tool deployment

Sandeep and his team have been instrumental in
conceptualizing, developing and enhancing tools for the
travel vertical. These tools have really added value to the
Intelenet offerings and have been really vital in retaining
existing businesses and also new lines of business.

Sandeep Gulati

Award for exceeding new logo growth targets

The Onshore India Sales team has added 15 new logos in
the calendar year 2016. This superlative performance has
been driven by Manish and Saurabh – both being
relentless in their pursuits. Collectively, they have added
11 new logos within this fold in CY 2016 – which is a
contribution of >75% of the team’s performance.

Onshore Sales Team (Manish Maniar & Saurabh Rai)

GLOBAL TOP 100 AWARDS 12

Learning and
Development:
Supporting
Intelenet's
Growth

A t Intelenet, we have seen, experienced and We assessed the four pillars of Intelenet's scorecard and
managed significant changes across the many considerable steps were directed towards
years of our existence. We have also proven our transformations in sales, business operations
mettle by wading through and rising above foreseen and management, financial management and practices
unforeseen global economic, political and business related to people and culture. A very essential element in
scenarios. Our integral focus post becoming Intelenet 2.0 this endeavor was to gauge our people readiness to
has been GROWTH – Growth in new and existing deliver results aligned to current and anticipated
geographies, Growth from new and existing businesses / requirements. Upskilling our resources on the right
clients, Growth in financials and shareholder value. competencies and skills became the need of the hour.

Like a fast-growing baby needing attention on all fronts, The first step in this direction was taken when we
Intelenet 2.0 too needed undivided attention and focus revamped the Competency framework and ascertained
on various aspects. The world around was changing with the 8 competencies that would support our growth
new age technology and digitization, client expectations agenda and business dynamics. Thus, was launched the
were increasing, competition was growing and we new Intelenet Competency Model and it has since
recognized the urgent need to identify the critical then served as the bedrock for all development initiatives.
parameters to operate and succeed in this new reality.

13

Recognizing that the preparedness at the top would For the very first time in Intelenet, every KCR was awarded
support the same at mid and junior management, a a certificate, letter and his / her Career Development Plan.
series of programs were launched specifically for the Respective Supervisors and the L & D team will work in
Leaders across 2016. These focused primarily on collaboration to ensure that KCRs fulfill their Career
building the competencies and skills to achieve business Development Plans successfully.
priorities. Leadership development was given a
complete facelift with a new 4-prong approach which My hearty congratulations to each member who is
encompassed the key development priorities zeroed-in part of the elite KCR Club!
for Leaders – Leading the Business, Leading Self,
Leading People and Fostering the Cultural DNA. The On similar lines, we also identified 25 - 30 key positions
launch of the pilot program in this series combined with across the organization and evaluated whether we have
the inauguration of the Learning Center at our Thane successors in 0 - 12 and 12 - 24 months for each of them.
facility by our CEO, Bhupender Singh made it a This has helped us spot areas where we may be
remarkable beginning! vulnerable and where we need to focus on building
bench strength.
Parallely, a series on business / functional skills – “Know
your Business” was introduced and it included Last year, we had the opportunity to plot new designs and
programs on Financial Acumen, Risk Management, use myriad colors to start creating an impressive picture.
Building Business Perspective etc. These were led by The sketch was vibrant, exciting and appealing, it
internal SME's and enabled participants to get keener sprawled across all geographies and touched many
insights into how we work and what they needed to do people.
and how.
This year, our endeavor is to brighten the sketch, deepen
With the intent of encouraging our workforce to think the colors, expand the boundaries and augment the
beyond the obvious, become more solution oriented, impact. The Training Needs Identification process has
come up with fresh ideas, we launched a program on culminated and development areas for Managers and
Innovation and Design Thinking. With more than 500 below have been signed off by the Business Leaders.
Managers and above covered in the program, this Priorities for Leaders have also been articulated in line
initiative garnered huge amount of attention. with our growth agenda and business requirements.
Subsequently, participants formed teams and came up These are across two major categories: Business
with new projects both routine and disruptive in areas Excellence and Personal Effectiveness. Our offerings this
linked to business impact. The journey continues and we year too will be tailor made to build workforce
are looking forward to a lot of these projects getting competencies in the right direction.
signed off and implemented!
Our Employee Engagement results for 2017 have just
The Beginning of a New Journey Towards come in and they also endorse that our employees have
felt that the Learning and Development initiatives in the
Talent Transformation @ Intelenet past year have been in the right direction and have been a
value addition.
In addition to competency building, we also recognized
the need for a strong pipeline of Leaders and Managers I am excited about the coming months and look forward
to add pace and augment the journey of achieving to all of you participating in programs, learning new
Intelenet's goals and growth agenda. It was hence that concepts and skills and most importantly applying your
the Talent Review process was re-launched last year. learning at work to impact the business positively and
give impetus to Intelenet's growth.
This was a comprehensive mechanism to not only
identify key talent [AGM and above] in Intelenet but also I am signing off wishing each of you an exciting and
chalk out their development plans and best fit career stimulating learning journey ahead!
destination. The process involved evaluation of every
individual in scope on both Performance and Potential by Regards
a panel including the CEO / CXO / MD as applicable to
arrive at a Talent Rating, Members in the High Manuel D’Souza
performance – High potential category were identified as Chief Human Resource Officer
Key Critical Resources [KCRs] of Intelenet.

14

15 GLOBAL TOP 100 AWARDS

GLOBAL TOP 100 AWARDS 16

17 GLOBAL TOP 100 AWARDS

GLOBAL TOP 100 AWARDS 18

19 GLOBAL TOP 100 AWARDS

Corporate Social Responsibility

Being a good corporate citizen is 20
an essential part of how we do
business. Both globally and
locally, we have an ongoing
commitment to helping and
supporting the communities we
operate in, better understanding
environmental issues and
investing in our people.

With those guiding principles in
mind, we've designed a special
programme to promote tolerance
and equal opportunities, and
actively support social and
environmental protection
programmes.

CSR AT AMERICAS

21 Supporting
Junior Achievement USA

Junior Achievement USA is the nation's
largest organization dedicated to giving
young people the knowledge and skills
they need to own their economic
success, plan for their future and make
smart academic and economic choices.
Junior Achievement's programs-in the
core content areas of work readiness,
entrepreneurship and financial literacy-
ignite the spark in young people to
experience and realize the opportunities
and realities of work and life in the 21st
century. This is the tenth year that Julie
Landburg and Liz Buethner have been
volunteering with the program. Each year
they meet with 2nd graders at Lewis and
Clark School for five sessions and
discuss our community, government
workers, quality work in a business,
importance of voting and money. They
absolutely loved working with the kids
and inspiring them to get involved in the
community.

CSR AT INTELENET

CSR AT MIDDLE EAST

CSR AT INTELENET 'Hag El Laila' Celebration at
Intelenet Middle East

'Hag El Laila' is a traditional event that comes
before the holy month of Ramadan, where children
around UAE celebrate it by wearing traditional
costumes, carrying small bags and moving from
one house to another in groups singing a
traditional song, and requesting gifts like candy,
juices, nuts amongst other things.

At Intelenet Middle East, we recreated the family
spirit to the centre, where children had fun
celebrating the event, going through different
activities and enjoying the candies.

22

CSR AT MANILA

Through the years, the Intelenet Global Manila Boys Town and Aeta
Philippines team is known for its (Indigenous Community) Projects
commitment and dedication to
providing resounding and long term Was one of the many initiatives by the Manila
impact to the community it resides in. This was centre wherein they conducted feeding
validated by winning three consecutive Global programs, visitations and provided groceries,
Annual Awards in 2013, 2014 and 2015 for the toiletry kits and a television to these beneficiaries.
Impact in the Community Category.

In 2016, the team collectively initiated a
number of CSR projects as well as forged new
partnerships with very established
organizations in the Philippines to continue
and solidify its aspirations to make a
difference in the lives of people in our
community.

23

Brigada Eskwela
Department of Education (DOE)

Starting 2016, in line with the Philippine government project ‘Brigada
Eskwela’. Intelenet Philippines started adopting ‘Kapitan Eddie Reyes
Integrated School’, a public school in Taguig City. In May 2016, the
team mobilized and conducted a fundraiser which generated more
than PHP 800,000 which was used to buy paint and painting
equipment. In addition, close to 100 employee volunteers provided
almost 1,000 working hours and finished the repainting and
beautification of the school's oldest 3-storey building in just 5 days.

........................................................................................

IBPAP and Team Asia – ‘Dream in a Shoebox’

A project which aimed to donate 70,000 pieces of shoeboxes filled
with school supplies in selected areas of Metro Manila. Intelenet
Philippines donated more than 500 shoeboxes which translated to
almost PHP 70,000.00 worth of donations.

‘One Scissor, One Comb’ Last year was a phenomenal year as the team not only had a lot of fun
Livelihood Program
and excitement watching their favourite “office colleague crushes”
A 5-day free training program which was
participated in by 60 school youth outwit each other through the Q&A and talent portions but this same
individuals on acquiring skills and
knowledge regarding hair and beauty care event raised more than PHP 250,000 which was added to the site's
business and the basics in beauty salon
management. This project was CSR fund to support both regular and ongoing CSR projects as well
spearheaded by the Manila centre which
provided valuable assistance as well as as the future ones. 24
starter kits needed by all participants that
amounted to PHP 60,000.00

CSR AT INTELENET

CSR AT INDIA

Back to School Donation Drive

At Intelenet, we have always been committed towards helping social
causes and social issues. 'Back to School' a donation drive to help support
underprivileged children in need of school supplies that will help them move
ahead and succeed in their lives was conducted across our sites.
Employees came together and supported the cause by donating Books,
Pens, Pencils, Erasers, Crayons, Colored pencils, Rulers and other
stationary items that were donated to St. Catherine Orphan Home.

Swiss Emmaus Leprosy Relief Work India
Painting Competition and Awareness Program

A Painting competition was organized along with Swiss Emmaus Leprosy
Relief Work, India at the West and South sites. Volunteers from the NGO
were present at all our offices spreading awareness on their fight to
eradicate leprosy in India.

25 Donation Drive to help
the flood victims of Odisha

The floods that occurred in Odisha devastated the
lives of a number of people and caused extensive
damage to property leaving people without shelter,
food and other amenities. A donation drive was
organized across our sites. Employees generously
came forward and donated usable goods like
clothes, toiletries and other non-perishable items.
All the proceeds from the donation drive were
handed over to the NGO Goonj.

CSR AT INTELENET

Charity Football
Tournament

Social Responsibility and Sports
are two very recognized practices
here at Intelenet. We combined
the two together and organized a
Charity football tournament for
the Mumbai sites. Employees
came forward with great gusto
and with a spirit to play for a
worthy cause. The tournament
witnessed huge participation
from all the Mumbai sites. All the
proceeds collected were donated
towards the Intelenet foundation.

CSR AT INTELENET Children's Day

We celebrated Children's Day at various sites by inviting
orphan children from different homes to spend a day
with Intelenet. At the Malad site, girls from St. Catherine's
Home visited us and joined us in a memorable
celebration. The children were entertained with games,
a drawing competition and even a magic show.
Employees came ahead and spent some precious
moments with the children dancing and singing. All the
children took home a gift bag, some memories and a
smile on their faces. These interactions help sensitize
our employees to the causes that we support.

26

Our

Intelenet has won the 'Customer Service Training
Programme of the year' award at the prestigious
Customer Service Training Awards 2016 in London. This
award is in recognition of the efforts to develop teams
which are able to offer a high standard of customer
service which meets customer expectations.

We have won the award for 'Campaign of the Year' for the
Mortgage Campaign at the Corporate Excellence
Awards. With the help of an Integrated Communication
Approach, we leveraged all mediums of marketing that
resulted into a successful and award winning campaign.

INNOVATION 2016 We brought home the Aecus 'Innovation Project' award
for the Business Pulse™ tool. The award recognized our
AWARDS in-house capability of delivering an innovative solution
that changed the dynamics of the real time reporting

Our CIO, Rajendra Deshpande has been recognized B ST
among the Top 50 CIOs at 'India Best 50 CIOs 2016
Awards'. This recognition is a testament to the efforts of OUR ACHIEVEMENTS
Intelenet's technology team which is consistently
working in tandem with its business leadership to drive
innovation and maintain a gold standard.

27

Intelenet® Global Services has been awarded as 'Highly
Commended Company for Mortgage Services' at The
Mortgage Finance Gazette Awards 2017

We won the World Training & Development Award for the
category 'Excellence in Training & Development'. The
award win recognizes Intelenet's outstanding
achievement for implementing quality training and
development programs.

Intelenet bagged the GSA (Global Sourcing Association) UK
European Award for the category 'European BPO
Contract of the Year' in partnership with Barclays. GLOBAL
SOURCING
ASSOCIATION

OUR ACHIEVEMENTS Intelenet® Global Services has been awarded 'The IDC
Insight Award 2016' for Excellence in Operations in the
Technology, Media & Telecommunication (TMT) industry
for using 'Robotics Process Automation' as a tool

28

At Intelenet, we ensure there is a proper AT WORK
amalgamation of work and fun and in
order to maintain this balance we FUN AT WORK
conduct fun activities such as indoor
games, sports and celebrate festivals
to keep the atmosphere lively.

29

30

OUR

HEROES

DCCeorlhricpi koNerCtattReeamSapctWtLooomaeinuiqntsachorutqngen3aufaugeilemtciewsfryhteeh(ianfy3dneomec0trseatpPtooprihnispCvoetieNnoLacFrsnCnoishnd-rRi)nipap,,ho22ltsQshar00aiuevno11teae31f6thr-Eshtt1eteeva(4Peafedrifsrdmrniseoanittstanuail.eossClaTsgonMoshnoootre,oeffpfytutdKhKohnhePLerPdaaILLLsnivtnCeete(-ge2a2lCsnesL20honud0e1onep1ae6w,t,6gdacanS-uir1nsteiceci7dtomork)o2n,seninen)ts–ogatdi&denFeseaeeProinmrdanCaaoinbtLislfdinslooe–Nctonh2fopCfaeo0neCrR.f1frifolAId7eohnre.darapm2ndisod0tiaenrat1nexags6ccat,eUeemctlpPhlooewerrrvdpieeesTotnmrieorntataibohgemtenee.r

To join the Corporate Cricket Team in NCR, a player has to OUR HEROES
participate in the Pioneer Cup, an employee engagement
tournament through which talent is scouted and nurtured.
Eligibility: Any individual who is/has played club or corporate level
cricket and performed in the Pioneer Cup or selection trials if any.
Contact: Sushant Chauhan: [email protected]
Varun Bhardwaj: [email protected]
Noman Khan: [email protected]

31

MCurimckbeatiTCeaomrporate

T he Intelenet Cricket team, Mumbai have had an Record so far includes
outstanding Season 2016-17, the team has done
exceptionally well in all corporate tournaments Tournament Position
continuing their great form over the years.
This year, Team Intelenet competed in 4 corporate Times Shield 4th place

championships. They emerged champions in 3 .............................................................................................................................................
tournaments and took the 4th place in 1 tournament.
SAP F15 Champions
OUR HEROES
.............................................................................................................................................

Thane Vaibhav (‘A’ Div) Champions
.............................................................................................................................................

Adidas Uprising (7-a-side) Champions

The Team has earned a reputation of being quite a
formidable force in the corporate circuit owing to its
consistent performance. It's a result of great talent and the
dedication of its players comprising Sanjay Chawla,
Kalpesh Sawant (Captain), Rakesh Naik, Shashank Mistry,
Manoj Rathod, Sunil Lingayat, Gurucharan Yadav, Amar
Waze, Ankur Sawant, Oninder Singh Gill, Rupesh Sonkar,
Harshil Doshi, Prashant Singh and Neil Narvekar. Not to
mention, the wholehearted support of the senior
management team of Susir Kumar, Manuel D'souza and
Sanjay Chawla.

Besides tournaments, the players can be seen in action
during their practice sessions thrice a week on Tuesdays,
Thursdays and Fridays at Venus Academy in Goregaon.

32

OUR

HEROES

Our The Intelenet Football team have had an
outstanding 2016, doing exceptionally
Football well in all corporate tournaments held
Champions across Mumbai and the Mumbai District
League where they are currently playing
33 the Super Division with elite teams like
Mumbai FC, Air India and Central Bank
who have been champions in the past in
the league.

The team has competed in 14 corporate
championships this year and have
emerged champions in 9 and runner's up
in 3 tournaments with a win percentage of
64% against other favorite corporate sides
like HDFC, JP Morgan, Tech Mahindra,
British Airways etc.; it speaks volumes of
the effort put in by team.

OUR HEROES

However, their biggest accomplishment this season was being NSportz – Champions @ Mega Mall
crowned Champions in Pune at the Legends Cup. This
automatically qualifies them for the All India National Finals to be Palava Cup – Champions @ Thane
held in Delhi later this year where they will be competing with 6
other city winners for the coveted Legends in the Corporate Legends Cup 2017 - Champions @ Pune
World title.
34
The football team comprises a good mix of youth and
experience this season. Key players like Utsav Bachani Embergo Events
(Captain), Dwij Armarkar, Bosco Pereira, Kaluram Thapa and
Experienced players like Theodore Caldeira, Karun Vaz, Albert
Froes, Clive Cowan, Vivian Colas and Humphrey Fernandes are
working hand in hand to get the team achieve success for the
season and way ahead.

You can find them practicing thrice a week on Tuesday,
Thursday and Saturday at Adarsh Colony Ground (Malad) from
7:00am onwards.

The entire football team would like to thank the Senior
Management team (Susir Kumar, Manuel D'souza), Sanjay
Chawla and the Operation teams for their support shown
towards the sport and making sure that players were made
available to represent Intelenet for these events.

.........................................................................................................................

Players for the season 2016-2017

Utsav Bachani (Captain) Yash Kotian
Kaluram Thapa Abhishek Tendulkar
Humphrey Fernandes
Dwij Armarkar Clive Cowan
Juan Dsouza Albert Froes
Vivian Colas
Theodore Caldeira Bosco Pereira
Gurmit Dhingre Karun Vaz
Pranay Sharma
Azeem Khan
Shadab Rizvi

Abin K
Oyster Daniels

.........................................................................................................................

Eligibility to join the corporate team

All full time employees are eligible to join the team.

Cricket: Players will be shortlisted on the basis of their
batting, bowling, fielding skills and also their fitness.
Shortlisted players will be eligible to practice with the
main team where they will be tested further. Attendance is
compulsory. Exceptions are given only if the player is on
shift during practice hours. The players who perform well
in these practice sessions will be included in the main
team for the prestigious 'Times Shield' tournament.

Football: The players go through 3 months of training and
selection process. At the end of 3 months, the best 25
players (Incl. 5 players as standby) are selected to
represent Intelenet at the MDFA and Corporate Level.
Practice is held thrice a week, players should ensure that
they attend these practice sessions on all 3 days.
Exceptions are given only if the players is on shift during
practice hours.

Contact: [email protected]

SPOT Dubai is the most populous city in the United Arab
Emirates. It is located on the southeast coast of the
DDuubbaaii Persian Gulf and is the capital of the Emirate of
Dubai, one of the seven emirates that make up the
country. Dubai has emerged as a global city and
business hub of the Middle East. Dubai was rated as
one of the best places to live in the Middle East by
U.S. global consulting firm Mercer.

Intelenet Management Piety Gonsalves
MD
Our Dubai site has a strength of over 270
employees. Piety Gonsalves is the Managing Hanief Sallie Dhiraj Narula Mohammed Kaware Adnan Rao
Director - Middle East. The site manages Telecom, Head Head Site Head - KSA Site Head – UAE
Banking, Government, Retail and Real Estate
capabilities. Business Development Transition &
Business Development

Ritika Bhandari Murtaza Ghadiali TBH
Risk/Compliance & Legal
HR Head – Dubai & KSA Head - IT & Infra

Food

Due to harsh desert conditions, the traditional
food of the United Arab Emirates uses a lot of
meat, grain, and dairy. Vegetables are easy to
grow in some areas, and are strongly
featured in the diet. Traditional dishes include
Maq'louba, Margooga, Harees, Machbous,
Frsee'ah, Fireed, Jisheid, and Mishwy.

The Emirati attire is typical of several countries in the Clothing style
Arabian peninsula. Women usually wear the
Sports ‘Abaya’, a long black robe with a hijab (the head-
scarf which covers the neck and part of the head).
Some women may add a niqab which cover the
mouth and nose and only leaves the eyes exposed.
Men wear the ‘Kandurah’ also referred to as
‘dishdasha’ or even ‘thawb’ (long white robe) and
the headscarf (Ghotrah).

Football and Cricket are the most
popular sports in Dubai. Five
teams (Al Wasl FC, Al-Ahli Dubai,
Al Nasr SC, Al Shabab Al Arabi
Club and Dubai Club) represent
Dubai in the UAE Pro-League.

Lifestyle & Culture

The UAE culture mainly revolves around the religion of
Islam and traditional Arab culture. The influence of
Islamic and Arabic culture on its architecture, music,
attire, cuisine and lifestyle are very prominent as well.
Five times every day, Muslims are called to prayer
from the minarets of mosques which are scattered
around the country.

Festivals

Dubai celebrates various
festivals and events throughout
the year in order to attract
tourists and making sure their
stay is enjoyable.
Ramadan is the sacred 9th
month of the Islamic calendar in
which Muslims celebrate the
revelation of the Holy Koran.
Eid Al Fitr & Eid Al Adha also are
the major Muslim festivals
celebrated in Dubai.

37 D igitization at Intelenet is fully aligned to
and based on the global SDLC (software
development life cycle) model. It
supports business agility with a combination of
Waterfall and Agile methodology followed world
over for customized application and product
development.

The applications developed span across
technologies i.e. Microsoft.NET, J2EE, PHP
supported by a multitude of back end databases
like Microsoft SQL, MySQL and Oracle. These
applications cover verticals like, BFSI, Travel,
Transport, Hospitality, Government, Telecom,
Utilities etc. We also provide project management
for COTS products including ERP and BPM.

200+ applications globally support 17000+
users, 27+ locations and Millions of transactions.
10+ applications are either trademarked/patented
or under process adding significantly to Intelenet's
Intellectual Property. We drive innovation
throughout the organization and facilitate it
through the AIM (All Ideas Matter) application
which is used across Offshore, ME and India
Domestic.

DIGITIZATION AT INTELENET

Applications are categorized by their business A team of over 56 members use
usage under 4 categories: their ingenuity to proactively
develop software solutions for
1 Outsourcing enabler supports businesses in different verticals of 110+ sub
their critical processing functions and includes processes spread across the globe.
2 CRM, BPM workflow etc. Intelenet’s flagship They endeavour to innovate and
3 trademarked products like iResolve® r e u s e e x i s t i n g c o n c e p t s .
4 multichannel CRM, iFlow® multipurpose Development initiatives of unified
workflow, iCube™ collection CRM, iOP® etc multichannel multitenant CRM,
come in this category. standard reusable BPM workflow,
applications based on new age
.......................................................................................................... technologies of NLP has been
embarked upon.
The Knowledge management category covers
the business needs of learning management and
knowledge assessment.

..........................................................................................................

Productivity & Quality looks into business
processes that need improvement in terms of
productivity and quality and includes
trademarked applications like iSAFE, e-Recon,
iFare etc

..........................................................................................................

Reporting & Compliance caters to both the
business as well as the corporate needs for MIS
and regulatory aspects.

Some of the tools developed
by the Digitization team

iResolve: Benefits include iFlow: Benefits include improved
improved services, optimized cost of services (TAT), optimized cost of
workflow management and ensuring workflow management and
that cases are assigned to the ensuring that cases are assigned
appropriately skilled staff. to the appropriately skilled staff.

iFare: Benefits include improved iCube: Benefits include improved
efficiency, production of more cases service (TAT), better workflow
with same amount of manpower or management basis cases
same cases with lesser manpower prioritization, optimized cost of
and enhanced processing accuracy. workflow management and
ensuring that cases are assigned
Fusion 360 (erstwhile Detection to the rightly skilled staff.
360): Benefits include improved
efficiency, production of more cases iOp: Benefits include improved
with same amount of manpower or processing accuracy, a one stop
same cases with lesser manpower shop for all process related KPIs
and enhanced processing accuracy. and processor related KPIs,
improved quality of processing
iSafe: Benefits include improved and reduced learning gaps,
efficiency, production of more cases Employee Lifecycle management
with same amount of manpower or made easy and reduced cost of
same cases with lesser manpower MIS management.
and enhanced processing accuracy.
38
DIGITIZATION AT INTELENET

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Achievements

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39

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loyer FUN You can view all sites across
Intelenet and select the site to
ed! At Work! get more information about the
site and get an access to HR &

other department policies

Fun at work

Details of fun filled events
conducted across sites

Employee

g
er

So what are you
waiting for??

Go ahead and visit
https://www.igsintranet.com/

Employee Award Blog My Intranet 40
Programs
Write blogs or A guide to the intranet
Here you can access post your views & how to navigate
information of the Rewards and comment on
and Recognition Programs blogs written by
your colleagues
held at Intelenet

Landmark Bhayander Godrej Waterside
site at MumbaiTobMhTInuBeDnhIubenseaeebemcLdiomcqsnploaoiikboekaeuprnuefaon.ssildnfnopictotTsosmdoydeerhen,uisoadn,eotEesrhr2uaf-skeOen6frctnismsbiethcoBruheeuawemoehctlwttDsbrvalhtmieseheeeymoaienictaelssssuaefteorntfscunaimdtbrhcielondtoaseaiaebecao,rnlssenmeshnehssrtEedneaiehw2taroodmenTlov0pactrfae1ayrreaiosgioe6.vndtines.eloh,ulslyuesr site at Kolkata

41 The Godrej Waterside
site, Kolkata went live on
15th May 2017.The site
began with an initial
headcount of 55
employees in September
2016 and has now grown
to a headcount of 500
employees.

NEW SITES GO LIVE

McKinley West site in ManilaIfnPacghthcooeHrHeiiounllloilieeprwsptisnaogeptuphlelslitiosnidhttbieacmanaslalattiaetetlryohueceM,neinlttvisecRctterhhKnheerpeettigetisnrcabie2dloaaieuls5nlcysesto&.rhinoinnnTWcoseehMtefssehisOsasetoahtncrnrnfeeeutedMoqgiBfwtabuiasFsoceinurcSntreuinpeI.l2m,arenpiT0,ntweore1ganrTer6tvthsswetaiettolsonil&lfd 42

A New Site Opens at KSA

Our new site in the Kingdom of Saudi
Arabia was launched on 19th March
2017 followed by a ceremonial opening
on 11th April 2017, in the presence of
management staff and Intelenet's
Managing Director for the Middle East.
This marks the successful launch of
operations at our KSA site.
With a current headcount of 142, this new
site has a number of facilities to provide
employees with maximum comfort that
includes extra space cubicles, large
cafeterias and two beautiful lounges.

NEW SITES GO LIVE

Intelenet Global Services has been adjudged among the For internal circulation only.
'Top 8 Dream Companies to Work for in India' at the Times

Ascent Dream Companies to Work for Awards 2017

www.intelenetglobal.com


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