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Must-Know Words and Sentences for GSC (Guest Service Center) is an E-book that designed to provide essential vocabulary and key phrases tailored specifically for professionals working in Guest Service Centers within the hospitality industry. It aims to equip individuals with the linguistic tools necessary for effective communication in addressing guest inquiries, managing requests, and enhancing overall guest satisfaction.

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Published by Sarwa Suemae, 2023-12-27 12:51:57

Must-know words and sentences for GSC

Must-Know Words and Sentences for GSC (Guest Service Center) is an E-book that designed to provide essential vocabulary and key phrases tailored specifically for professionals working in Guest Service Centers within the hospitality industry. It aims to equip individuals with the linguistic tools necessary for effective communication in addressing guest inquiries, managing requests, and enhancing overall guest satisfaction.

Keywords: GSC

Abb. Word Function Meaning in Thai Wedding N. งานแต่งงาน Poster N. โปสเตอร์แร์สดงกิจกรรมต่างๆ Client Names N. ชื่อชื่ลูกค้า MOB Mobile Phone Number N. เบอร์โร์ทรศัพท์, เบอร์ติร์ ติดต่อ Stay Period N. ระยะเวลาในการเข้าพัก Function Date N. วันวัที่จัดอีเอีว้นว้ท์ Responsibility N. หน้าที่ของแผนกต่างๆ ที่ต้องทำ ในหนึ่งอีเอีว้นว้ท์ Sub Total N. ยอดรวมส่วนหนึ่ง Unit N. หน่วย Agenda N. กำ หนดการ, กำ หนดการ Rates N. ราคา Grand Total N. ยอดรวมทั้งทั้หมด Remark N. หมายเหตุ Surcharge N. ค่าบริกริารเพิ่มพิ่เติม Time N. ช่วช่งเวลา During Prep. ระหว่าว่ง Graduation N. พิธีพิจธีบ Abb. Word Function Meaning in Thai Down Adj. ล่ม Internet N. เครือรืข่ายคอมพิวพิเตอร์ขร์นาดใหญ่ เชื่อชื่มทั่วทั่ โลก No signal Adj. ไม่มีสัญญาณ Router N. อุปกรณืเชื่อชื่มต่อเครือรืขายอินอิเตอร์เร์น็ต Slow Adj. ล่าช้าช้ Wi-Fi Wireless Fidelity N. เทคโนโลยีเยีครือรืข่ายไร้สร้าย 3) หมวดคำ ศัพท์ที่เกี่ยวข้องกับ IT


Abb. Word Function Meaning in Thai Wi-Fi Wireless Fidelity N. เทคโนโลยีเยีครือรืข่ายไร้สร้าย Manager Information Synthesis N. ผู้จัดการฝ่าฝ่ยระบบข้อมูล Management Information System N. การจัดการระบบข้อมูล ISP Internet Service Provider N. บริษัริษัทผู้ให้บห้ริกริารอินอิเทอร์เร์น็ต VOIP Voice Over Internet Protocol N. การส่งสัญญาณโดยมีการสื่อสารเป็นหลัก Device N. เครื่อรื่งมือ, อุปกรณ์ Abb. Word Function Meaning in Thai Accounting N. แผนกบัญชี ARR Average Room Rate N. รายได้เฉลี่ยห้อห้งขายต่อห้อห้ง CAPEX Capital Expenditure N. รายจ่ายสินทรัพรัย์ที่ย์ ที่จะมาคำ นวนเพื่อพื่หารายได้ GOP Gross Operating Profit N. กำ ไรจากการดำ เนินงานขั้นขั้ต้นต่อห้อห้ง MIR Monthly Information Report N. รายงานข้อมูลประจำ เดือน REVPAR Revenue Per Available Rooms N. รายได้เฉลี่ยต่อห้อห้งทั้งทั้หมดในแต่ละช่วช่งเวลา ADR Average Daily Rate N. รายได้เฉลี่ยห้อห้งขายต่อวันวั ในแต่ละช่วช่งเวลา 4) หมวดคำ ศัพท์ที่เกี่ยวข้องกับ Accounting


Abb. Word Function Meaning in Thai Air cooled chiller N. ระบบระบายความร้อร้นด้วยอากาศ Boiler N. หม้อไอน้ำ Broken Adj. พังเสียหาย Check V. ตรวจสอบ Damage Adj. เสียหาย Exhausted fan N. พัดลมระบายอากาศแบบฝังฝัฝ้าฝ้ต่อท่อ Fix V. ซ่อม Main Switch N. สวิตวิช์หลัก ตัดต่อวงจรสายไฟฟ้า Maintenance N. การซ่อมบำ รุง Motor N. เครื่อรื่งที่เปลี่ยนพลังงานไฟฟ้าเป็นพลังงานกล Pumbling N. ประปา Pump N. เครื่อรื่งสูบน้ำ Roof N. หลังคา Rooftop N. ชั้นชั้ดาดฟ้า Steam tube N. ท่อไอน้ำ Technical Adj. ทางเทคนิค Technician N. ช่าช่ง 5) หมวดคำ ศัพท์ที่เกี่ยวข้องกับ Engineering


บทที่ 3 ตัวอย่าย่งประโยคที่ GSC ควรรู้ 3.1 ตัวอย่าย่งประโยคที่เกี่ยวข้อข้งกับ FO & RES Dialogue 1: Booking with Reservation Reception: Good afternoon. G Beach Hotel. How may I assist you? Client: Hi, good afternoon. I'd like to make a reservation for the second weekend in March. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival? C: The 10th please. R: How long will you be staying? C: I'll be staying for three nights. R: How many people is the reservation for? C: There will be two of us. R: And would you like a room with twin beds or a double bed? C: A twin bed, please. R: Great. And would you prefer to have a room with private pool? C: If that type of room is available, I would love to have a private pool. What's the rate for the room? R: Your room is Six hundred and twenty dollars per night. Now what name will the reservation be listed under? C: Elouise Mccenzy. R: Could you spell your last name for me, please? C: Sure. M-C-C-E-N-Z-Y R: And is there a phone number where you can be contacted? C: Yes, my cell phone number is 631-02339. R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it? C: Visa. The number is 985655482. R: And what is the name of the cardholder? C: Elouise D. Mccenzy. R: Alright, Mrs. Mccenzy, your reservation has been made for the tenth of March for a room with a twin bed and the private pool. Check-in is at 2 PM. If you have any other questions, please do not hesitate to call us. C: Great, thank you so much. R: My pleasure. We'll see you in March, Mrs. Mccenzy. Have a nice day.


Dialogue 2: Check-in Guest Reception: Good afternoon. Welcome to the G Beach Hotel. How may I assist you? Guest: I have a reservation for today. It's under the name of Mccenzy. R: Can you please spell that for me, sir? G: Sure. M-C-C-E-N-Z-Y. R: Yes, Mrs. Mccenzy, we've reserved a double room for you with a private pool for three nights. Is that correct? G: Yes, it is. R: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the bottom, please. G: Well, fine. Six hundred and twenty dollars. What's included in this cost anyway? R: A full Continental buffet every meal at Centre Restaurant with unlimited drinks follow the list at Geo Bar are all included. G: So what's not included in the price? R: Well, you will find a mini-bar in your room. It will be charged to your account. Also, the hotel provides room service, at an additional charge of course. G: Hmm. Ok, so what room am I in? R: Room 314. Here is your key. To get to your room, go straight. Then Turn left and your room will be on the right hand side. A bellman will bring your bags up shortly. G: Great. Thanks. R: Should you have any questions or requests, please press '0' from your room. Also, there is internet available in the room 24 hours a day. G: Ok, and what time is check-out? R: At midday, sir. G: Ok, thanks. R: My pleasure, sir. Have a wonderful stay at the G Beach Hotel


Dialogue 1: Guest Request Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Hello, this is room 248. Can I get more bottle of water please? GSC: Of course, sir. How many bottle of water would you like? G: Three please. GSC: Okay, sir. Your room is 248 and you would like Three bottles of water. I’d inform maid to set it for you. Have a nice day. G: Okay. Thanks. Bye. 3.2 ตัวอย่าย่งประโยคที่เกี่ยวข้อข้งกับ HK Dialogue 2: Toilet was blocked Guest Service Center: Good afternoon. Service Center. Anna speaking. How may I assist you? Guest: Good afternoon. Could you please send someone to help me? The toilet was blocked. I can’t flush the toilet. GSC: Of course, madam. Your room is 197. I’d inform housekeeping to help you. Have a nice day. G: Thank you. Goodbye. Dialogue 3: Cleaning the room Guest Service Center: Good morning. Service Center. Anna speaking. How may I assist you? Guest: Good morning. Can you send someone to clean our room please. We’d leave the room after 20 minutes. GSC: Of course, madam. I’d send housekeeping to clean your at Ten and a half. G: That would be great. Thanks.


Dialogue 1: Ordering In-room Dining Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Hello, this is room 248. Can I order room service? GSC: Of course, sir. You can order to me. G: Okay. Can I have 1 Caesar Salad and 1 Greek Salad, please. GSC. Yes, Anything else? G: 2 Beef Tenderloin and 2 Fresh Orange Juice. GSC: Anything else, sir? G: That’s all. GSC: Could I repeat your order. Your room is 248. You’d like 1 Caesar Salad, 1 Greek Salad, 2 Beef Tenderloin, and 2 Fresh Orange Juice. G: Yes. That’s right. GSC: Your food would serve in approximately 40 minutes. G: Okay. Thank you. 3.3 ตัวอย่าย่งประโยคที่เกี่ยวข้อข้งกับ FB & KC Dialogue 2: Taking The Tray Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Hello, this is room 248. Can you take the tray out from the room, please? GSC: Of course, sir. Could you please leave the tray on the table in front of your room? We would send staff to pick it up. G: Yes. I will place it out side. Thank you. Dialogue 3: Informing The Allergic Information Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Hello. I’m allergic with gluten. Is there any card to show at the restaurant, If I’d like to have a dinner this night? GSC: May I have your room number and your name please? G: Of course. I’m Megan Jackson from 294. GSC: Yes, madam. You can come at the reception to take your allergic card. We already prepared it for you. Have a nice day. G: Okay. Thank you.


Dialogue 1: Deposit box was locked Guest Service Center: Good morning. Service Center. Anna speaking. How may I assist you? Guest: Hi. Please come to my room. I can’t open the deposit box. GSC: Alright, madam. Your room is 145 and your deposit box is locked. I’d inform to staff to open it for you. Have a nice day. G: Okay. Thanks. Bye. 3.4 ตัวอย่าย่งประโยคที่เกี่ยวข้อข้งกับ LP & Security Dialogue 3: Guest got accident Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Staff: Good evening. This is Bell; Staff from Geo Bar. I’d like to inform that there was an accident at the pool center. GSC: Could you please inform the situation? S: Yes. When guest from room no. 225 would like to play in the water at the pool center. Guest slipped and fell down to the floor and the left knee dashed with the cement couch. It made guest’s knee bleeding. GSC: I’d inform LP to take action immediately. The staff would give the first aid. Could you please inform guest to stay at that place first? S: Okay. Thank you. Dialogue 2: Forgot Keycard Guest Service Center: Good afternoon. Service Center. Anna speaking. How may I assist you? Guest: Good afternoon. This is James from room 228. I’m calling from my friend’s room. I forgot keycard in the room. Could you please send someone to open the room for me? GSC: Of course, sir. I’d send staff to help you and your room is 228. G: Yes, Thank you.


3.5 ตัวอย่าย่งประโยคที่เกี่ยวข้อข้งกับ REC & Activity Dialogue 1: Asking the information Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Good evening. Can I ask you something? GSC: Of course, sir. G: Is there any interesting activity at the Entertainment Complex today? GSC: Yes, sir. I’d recommend you the archery. It is 400 THB per hour. G: Wow, that’s too expensive. Anything else please? GSC: There’s mountain bike and the price is 300 THB per 2 hours. G: I prefer the second one. GSC: You can come at the Entertainment Complex and buy the ticket by yourself. It was fist-come-first-serve activity. G: Okay. Thank you for your recommendation. Bye. Dialogue 2: Baby Sitter Service Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Hello, this is Catherine from room no.118. I’d like to know that is there baby sitter service in the hotel? I have a meeting around 4 hours. GSC: Of course, madam. At the kid clubs, we have the baby sitter service and it would be charge 350 THB per hour. G: That’s really nice. How should I do next? GSC: You can contact at the kids club. It locates nearby the entertainment complex. G: Okay. Thanks. Bye.


3.6 ตัวอย่าย่งประโยคที่เกี่ยวข้อข้งกับ IT Dialogue 1: Internet was slow Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Hello. This is room no. 114. The internet in this room is really slow. Could you please send someone to help me? GSC: Of course, sir. Your room is 114. I’d inform IT department to fix it for you. Have a nice day. G: Okay. You too. Bye. Dialogue 2: Internet did not work Guest Service Center: Good evening. Service Center. Anna speaking. How may I assist you? Guest: Could you please send someone at the room 152. Internet is not working. GSC: Okay, sir. Could you please wait for 30 minutes. Now, IT staffs go to have a lunch. I’d inform IT staffs and they would go to fix for you as soon as possible. G: Okay. I’d like to go to the beach. Should I have to wait the staff to fix it. GSC: No need sir. You can go to beach and the staff would fix during you go outside. G: That’s great. Thanks. Have a nice day. GSC: Have a nice day, sir.


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อ้าอ้งอิงอิ https://enlistgroup.com/2019/09/19/ตัวอักอัษรย่อย่-คำ ศัพท์ภำ ษา/ https://old.elearning.yru.ac.th/pluginfile.php/77297/mod_resource/con tent/1/การจัดองค์การของโรงแรม.pdf https://www.englishclub.com/english-for-work/hotel-vocabulary.php http://mirohotel.blogspot.com/2012/01/blog-post.html https://medium.com/@thepoolvilla/100-คำ ย่อย่ที่ใช้ใช้นโรงแรมที่คุณ ไม่รู้-รู้820f0ca613f2 https://www.englishclub.com/english-for-work/housekeepingvocabulary.php https://www.culturalapproach.siam.edu/images/magazine/w12ch22/7 8-79.pdf https://www.researchgate.net/publication/7927295_Language_in_cont ext_Emergent_features_of_word_sentence_and_narrative_comprehensi on Security and Loss Prevention (accord.edu.so) https://missdeechiie.blogspot.com/2012/12/front-officeconversation.html


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